Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+Undisclosed250 - 999Zürich, Switzerland
Services provided
Ganira is a midsize call center company launched in 2016. Their services include Call Center Services and Sales Outsourcing.
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$250,000+$100 - $149 / hr1,000 - 9,999
Services provided
Cxperts is a large telephone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2021.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$5,000+$25 - $49 / hr50 - 249Las Vegas, NV
Services provided
Turtle Peak LLC is a call center service and Sales Outsourcing company in Las Vegas, Nevada. Established in 2015, the team focuses on Call Center Services and Sales Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Leicester, England
Services provided
ATM Group is a Customer Service Outsourcing company established in 2007. The team specializes in Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr250 - 999Legazpi City, Philippines
Services provided
Pandr Outsourcing, a midsize call center, is in Legazpi City, Philippines. The team specializes in Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr1,000 - 9,999Woburn, MA
Services provided
CodeEMR is a Back Office Outsourcing company. Based in Woburn, Massachusetts, the company was established in 2016. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
Services provided
Primo Contatto Multilingual Contact Center is a call center service founded in 2008. The midsize team offers Call Center Services and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$1,000+< $25 / hr50 - 249
Services provided
Eufonie, a Back Office Outsourcing company, was established in 2012. Based in Antananarivo, Madagascar, the team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr250 - 999
Services provided
Call center hi-connect was founded in 2008. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
J Care HVAC New York is a Customer Service Outsourcing and Sales Outsourcing company. Founded in 1989, the firm focuses on Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
Answering service Galaxy Call Centers was launched in 2024. The team focuses on Call Center Services and Customer Service Outsourcing and is based in Sheridan, Wyoming.
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$1,000+< $25 / hr2 - 9
Services provided
See all 3 projectsQualeady is a sales prospecting company that specializes in crafting outbound strategies and managing outreach through email and LinkedIn to help companies engage with potential clients. The overall feedback is highly positive, with 100% of reviewers praising their responsiveness, organization, and innovative ideas. Their commitment to customer service and ability to deliver on time are also frequently highlighted by clients.
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UndisclosedUndisclosed10 - 49Sparta, MI
Services provided
See all 1 projectsKinetix, LLC is an IT support company recognized for its responsive service and efficient project management. Praised for minimizing downtime and offering good value for cost, 100% of reviewers appreciated their responsiveness and dedication to client satisfaction, with no areas for improvement noted.
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$1,000+< $25 / hr10 - 49
Services provided
See all 2 projectsAvirtual specializes in providing virtual assistance and back office services, such as administrative support and social media management. Reviews present a mixed picture: while one client expressed severe dissatisfaction with their website development and security practices, another praised their administrative services for saving over $1,000 monthly and improving internal processes. Avirtual's commitment to quality and dedication was noted by one reviewer, while another highlighted significant issues with accountability and professionalism.
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$5,000+Undisclosed2 - 9Brighton and Hove, England
Services provided
See all 2 projectsAdvanced Client is a marketing agency specializing in outbound email campaigns and lead generation. Clients consistently praise their innovative approaches and responsiveness, with both reviews noting significant revenue increases of $15,000 and $16,000 per month, respectively. The company boasts a 95% show-up rate for booked calls, and feedback reflects 100% satisfaction with no areas for improvement mentioned.
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$1,000+Undisclosed50 - 249
Services provided
See all 3 projectsHT Visions is a web development company specializing in creating custom platforms, CRM systems, and professional websites to enhance user engagement and operational efficiency. Across reviews, 100% of clients praised their responsiveness and ability to tailor solutions effectively. However, 33% mentioned room for improvement in post-launch support and user training.
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$5,000+$25 - $49 / hr50 - 249
Services provided
See all 2 projectsThe Webplant is a versatile web development company specializing in web application development and website maintenance. Their clients report a 100% satisfaction rate, highlighting their technical expertise, timely delivery, and effective communication. The Webplant impresses with their professional project management and ability to adhere strictly to project scopes and budgets, with clients commending their swift problem resolution and cost-effective IT work.
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UndisclosedUndisclosed10 - 49Allen, TX
Services provided
See all 1 projectsRannsolve Inc is a digital marketing and web development company, offering services such as SEO, website development, and management. The overall feedback is overwhelmingly positive, highlighting timely delivery and excellent communication, with 100% of reviewers impressed by their 24/7 availability and none suggesting areas for improvement.
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$10,000+$50 - $99 / hr10 - 49
Services provided
See all 3 projectsTenex Consultancy Services is a strategic consulting firm specializing in business planning, financial analysis, and strategy development. Across the reviews, 100% of clients commend their professionalism, timely delivery, and value for cost. Many highlight their effective communication and insightful consulting, with one client noting a 50% increase in business traction due to Tenex's involvement.
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$5,000+$150 - $199 / hr10 - 49New Brighton, MN
Services provided
See all 3 projectsAspireSix is a marketing agency specializing in lead generation, branding, and digital marketing strategies, including SEO and PPC. With a focus on delivering value and aligning with client culture, AspireSix has consistently impressed clients by meeting timelines and exceeding expectations. Positive feedback comprises 100% of reviews, highlighting their breadth of services and client-centric approach.
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$1,000+< $25 / hr50 - 249
Services provided
See all 5 projectsAccounts.Guru is a comprehensive accounting and financial management firm that excels in services such as bookkeeping, tax preparation, cash management, and financial reporting. With over 95% positive feedback, clients commend their exceptional customer service, proactive issue resolution, and ability to streamline financial operations across diverse needs. Their dedication and efficiency ensure seamless financial processes, enabling clients to focus on core business activities.
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UndisclosedUndisclosed10,000+Sacramento, CA
Services provided
See all 1 projectsModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Based in Ghaziabad, India, Dbailtros Headset Communication PVT LTD is a midsize call center company. The team focuses on Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr50 - 249Gdańsk, Poland
Services provided
See all 3 projectsHand2band is a technology solutions provider specializing in software development and IT support, with expertise in diverse technologies such as Ruby on Rails, Java, .NET, and more. Reviews indicate a high level of satisfaction, with 100% of clients praising their communication, professionalism, and problem-solving abilities. Clients also appreciate their flexibility and speed, with no negative feedback reported.
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$5,000+< $25 / hr50 - 249Hanoi, Vietnam
Services provided
See all 3 projectsLTS Global Digital Services is a data annotation and AI training data labeling company praised for its professional and timely project management. With a 100% success rate and high accuracy, clients commend their responsiveness and experience. However, some reviewers suggest improvements in pricing transparency. Overall, 100% of feedback highlights their professionalism and delivery accuracy.
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UndisclosedUndisclosed50 - 249
Services provided
See all 1 projectsSharesource AU is a recruitment and outsourcing company specializing in finding global talent that aligns with both skill and culture fit requirements. Feedback from reviews highlights their strong project management skills and commitment to transparency, with positive remarks about their cultural integration practices and dedication to making a difference, noted by 100% of reviewers. The sole area for improvement mentioned was the need for clearer communication of their recruitment process initially.
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$5,000+Undisclosed2 - 9Calgary, Canada
Services provided
See all 1 projectsGrow and Scale is a competitive intelligence and sales enablement company noted for its detailed technical feature breakdowns and marketing analysis. Their services are highly valued, with 100% of reviewers praising their ability to exceed expectations and deliver on time. While praised for flexibility and professionalism, one reviewer suggested improving by ensuring contracts are signed before commencing work.
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$1,000+< $25 / hr250 - 999Mumbai, India
Services provided
EPITOME RESEARCH & BUSINESS SOLUTIONS LTD is a Customer Service Outsourcing company. The Mumbai, India-based agency offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Wrocław, Poland
Services provided
Located in Wrocław, Poland, OpsTalent is a midsize telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr10 - 49Westford, MA
Services provided
See all 1 projectsEkaru is an IT support company that provides comprehensive solutions for system setup, infrastructure management, and IT troubleshooting. Feedback highlights their reliable service and effective project management, with 100% positive comments on timeliness and communication. Clients appreciate their proactive engagement, as evidenced by the owner's personal support during business events.
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$10,000+< $25 / hr50 - 249Ferizaj, Kosovo
Services provided
See all 1 projectsVariant Solutions L.L.C offers inbound call handling, supplier management, and accounting services. The feedback highlights their efficiency, responsiveness, and ability to meet client needs promptly, with an experienced team that fulfills requests within 24 hours. Overall, clients are highly satisfied with their professional and comprehensive service delivery.
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$1,000+$25 - $49 / hr2 - 9
Services provided
See all 5 projectsThe Social Byte is a digital marketing agency specializing in social media management, website development, and digital branding. They have consistently received positive feedback, with 100% of reviewers praising their timely delivery, adaptability, and trend awareness. Their work has led to significant improvements in client engagement and visibility, underscored by an impressive increase in foot traffic and online presence for their clients.
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$50,000+< $25 / hr250 - 999London, England
Services provided
See all 1 projectsDataEntryIndia.in is a data management company specializing in data migration services. They ensured over 99% accuracy in a large-scale CRM data transfer, with reviewers unanimously praising their meticulous quality control and time efficiency. Their project management was considered exemplary, consistently meeting deadlines and maintaining open communication, resulting in highly satisfied clients.
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$1,000+$100 - $149 / hr2 - 9Birmingham, England
Services provided
See all 2 projectsNotepad Studio is a branding agency specializing in developing brand identities, guidelines, and positioning strategies. Client feedback is overwhelmingly positive, with 100% satisfaction reported. Reviewers commend their strategic approach, excellent project management, and ability to understand and distill clients' needs quickly, making significant improvements to brand clarity and coherence.
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$1,000+< $25 / hr1,000 - 9,999San Jose, CA
Services provided
See all 1 projectsLiveHelpIndia provides 24/7 live chat customer support, including voice and text-based virtual assistants, and human agents. Their services have significantly improved customer satisfaction scores to 90% and helped reduce operational costs. The feedback highlights their professional communication, timely delivery, and alignment with clients' values and budget, suggesting a strong cultural fit.
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$1,000+$25 - $49 / hr50 - 249
Services provided
See all 1 projectsDevsPro is a web development company known for designing responsive WordPress websites, developing custom plugins, and implementing automation processes. Their reviews highlight their professionalism and timely delivery, with 100% positive feedback on project management and alignment with client needs. Approximately 20% of reviewers mention their impressive professionalism and attitude.
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$1,000+< $25 / hr50 - 249Richmond, TX
Services provided
See all 4 projectsOutsource IT Projects is a multifaceted digital agency specializing in branding, SEO, web development, and social media marketing. With a 100% positive feedback rate, clients commend their creativity and effective communication, noting their ability to align with company values and consistently deliver projects on time. Approximately 50% of reviewers highlighted their cost-effectiveness and alignment with client budgets.
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UndisclosedUndisclosed2 - 9Pune, India
Services provided
See all 2 projectsBrandBeats Digital Agency is a marketing firm specializing in lead generation, SEO, and digital marketing solutions. The agency consistently delivers substantial returns on investment, cited by 100% of reviewers, who highlight an 8× to 10× ROI. Reviewers appreciate their professionalism, timely project management, and effective communication, with 0% negative feedback noted.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsSKALAR is an IT solutions company specializing in implementing CRM and ERP systems, as evidenced by their successful integration of Bitrix24 for an insurance company. Client feedback is predominantly positive, highlighting SKALAR's client-oriented approach and business acumen, with 100% of reviewers appreciating their ability to enhance productivity and streamline communication, despite minor communication challenges during the project.
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$1,000+$25 - $49 / hr2 - 9
Services provided
See all 3 projectsRev-Empire is a lead generation firm known for its inventive strategies and exceptional commitment to results. Their work consistently exceeds client expectations, as evidenced by securing 84 qualified appointments in just five months, with a significant increase in sales pipeline opportunities. Reviewers unanimously commend their responsiveness and collaborative spirit, highlighting a 100% satisfaction rate.
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Undisclosed$50 - $99 / hr2 - 9Wayne, NJ
Services provided
See all 7 projectsTechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.
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UndisclosedUndisclosed10 - 49Dover, DE
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See all 5 projectsBA Global Talent is a versatile staffing and recruitment company specializing in sourcing international talent across various industries, including design, engineering, marketing, and technology. With 80% of reviewers highlighting timely project completion and seamless communication, clients appreciate BA Global Talent’s proactive support and cost-effective solutions. However, 20% of feedback suggests a need for improved communication cadence.
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$250,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Services provided
Pentafon is a call center and Back Office Outsourcing company founded in 2005. The firm specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
See all 1 projectsAccord Tech Solutions is an IT services company specializing in CRM customization and project automation. The firm excels in delivering projects on time and with high expertise, as evidenced by 100% positive feedback from clients. Reviewers frequently highlight their honesty, punctuality, and substantial contribution to reducing administrative work by 30% and enhancing efficiency.
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Undisclosed< $25 / hr10 - 49
Services provided
See all 4 projectsEternity Paralegal Services provides comprehensive legal research, document preparation, and administrative services to law firms. The company is praised for reliability and prompt delivery, with 100% of reviews highlighting their timely service and effective communication. Clients appreciate their attention to detail and cost-effectiveness, with no negative feedback reported.
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$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsTravCom is a software company specializing in back-office solutions, particularly for the travel industry. The feedback highlights an ease of use and responsive customer service, although there is a noted absence of marketing capabilities. Overall, the company maintains a strong client relationship, evidenced by a 20-year partnership with a reviewer.
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$1,000+< $25 / hr50 - 249Saint Paul, MN
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See all 1 projectsFLS Connect is a telemarketing fundraising company offering services such as house file analysis, yearly fundraising plans, and pledge fulfillment. Reviewers unanimously praise the company for its professionalism and ability to significantly increase telemarketing revenue, citing a 50% increase over previous years. FLS Connect is commended for its industry leadership and experienced staff, with no significant areas for improvement noted.
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UndisclosedUndisclosed50 - 249Boston, MA
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See all 1 projectsCogito Corp is a quality assurance and regression testing company that demonstrates a strong knowledge of complex platforms, as evidenced by their ongoing engagement since 2021. Approximately 90% of the feedback highlights their reliability in maintaining product quality and cost-effectiveness. While they excel in identifying bugs and delivering timely results, about 10% of reviews suggest further training on communication tools could enhance performance.
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$1,000+< $25 / hr50 - 249Hefei Shi, China
Services provided
See all 1 projectsHefei Wisfly Information Technology Co., Ltd. is a digital processing company specializing in page editing, typesetting, and data conversion services. Overall, the feedback is positive, highlighting a 23% cost reduction, improved quality, and impressive project management. However, 100% of the reviews mention the need for improved team stability.
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UndisclosedUndisclosed1,000 - 9,999Beijing, China
Services provided
See all 1 projectsGrow Force Technology Co., Ltd. is a comprehensive Internet service provider offering website construction, Google promotion, and email creation services. The company received overwhelmingly positive feedback, with praise for their professionalism and effective project management. Approximately 100% of reviewers highlighted their exceptional customer service and proactive communication.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.9/40.018.2/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
36/40.019.4/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
33.8/40.016.4/20 Reviews9.8/10 Clients & Experience7.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.