LiveHelpIndia

BACKGROUND

Please describe your company and position.

I am the Managing Director of Kristals Cosmetics

Describe what your company does in a single sentence.

Kristals Cosmetics offers anti-ageing skin care products infused with gemstones.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveHelpIndia to accomplish?

• For LiveChat support.
• 24/7 chat support
• customer service

SOLUTION

How did you find LiveHelpIndia?

Referral

Why did you select LiveHelpIndia over others?

• Pricing first our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was the size of LiveHelpIndia’s team?

12

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired live help india for 24/7/365 live chat customer support. They provided us best in class customer support service that includes Voice and Text Based Virtual Assistants, and human agents to handle our chat support for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They have managed to improve customer satisfaction scores to 90%. They also helped our business in reducing operational costs and increasing profitability.

What was your primary form of communication with LiveHelpIndia?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We hired them to handle our customer support. They assigned a total of 12 human agents and AI chatbot for initial messaging.

What did you find most impressive or unique about this company?

At times we required communication and they responded professionally implementing all our needs in their service.

Are there any areas for improvement or something LiveHelpIndia could have done differently?

I can’t suggest any.