Primo Contatto Multilingual Contact Center

Primo Contatto is a multilingual BPO and customer support provider active since 2008. We help companies manage customer care, inbound and outbound communication, lead qualification, appointment setting, back office activities and multilingual support with flexible, scalable teams.

Our strength is combining European language coverage with a practical and cost-effective operating model. We work with companies that need reliable human support without the complexity and cost of building an internal team.

Primo Contatto operates through a multi-location structure, with its main operational base in Moldova and additional operational capacity in Ukraine and Egypt. This allows us to provide flexible multilingual support, continuity and competitive delivery for companies operating across different markets.

We support projects in Italian, English, German, French, Romanian, Polish and other European languages, depending on the required volume and profile.

Primo Contatto is especially suitable for small and mid-sized companies, growing businesses, service providers, ecommerce companies, education businesses and organizations that need flexible customer operations, sales support or multilingual communication.

Our services include:

• Multilingual customer support
• Inbound and outbound call handling
• Lead qualification and follow-up
• Appointment setting
• Customer care and help desk support
• Back office and administrative support
• Retention and reactivation campaigns
• Commercial support for sales teams

We focus on clear communication, operational flexibility, fast setup and long-term collaboration. Our goal is to become an extension of our clients’ teams, helping them improve customer response, reduce internal workload and manage growth in a more sustainable way.