TravCom

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We are a specialty company that requires this software to balance and do specific reporting for our clientele.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid printing out paper work and email instead.

What challenge were you trying to address with the service provider?

To find easy software to use with our airline based partner.

SOLUTION

What was the scope of the service provider's involvement?

It provides data daily, so that we can cross-check and compare that everything is booked successfully.

Could you describe the service provider's pricing structure and how they billed you?

We pay for Travcom yearly and are allowed three users for the price we pay.

How did you come to work with this service provider?

We found travcom via internet.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Travcom has been a handy tool for us for many years. Their customer service is quick and helpful, when rarely needed.

How much time and money does this service provider save you each month?

I'm not sure how much it saves us - $100 a month?

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I couldnt compare to other vendors as I've only ever used this one. There is a competitor vendor that works closely with marketing to clientele that Travcom just doesnt have at this time.

What are the service provider's strengths?

The ease of use is the biggest strength of Travcom.

What areas can the service provider improve?

Travcom could go further with it's tool to actively market to our individual clients and businesses.

How long has your company been working with this service provider?

20 years at this point.

How much money do you spend annually with this service provider?

Somewhere between $1,000,000 and $9,999,999.