The Premier accounting system for Travel Agencies.

Founded in 1976 by Jack Revel, TravCom Inc. was one of the first companies together with IBM to develop an interface for the SABRE IUR (Semi Automated Business Research Environment). Our products, solutions and services are deployed throughout the world and we have been very successful in providing solutions to both large scale and small to medium size enterprise businesses, notably Travel Management Companies.

TravCom currently serves over 1,400 customers, in access of 10,000 users throughout the world with 3 support centers, based in the United States, Canada and the United Kingdom. The company has a highly experienced team who has extensive travel and technology experience, committed to enhancing the capabilities of existing systems and delivering an effective and seamless support infrastructure.
 

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
1975
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Los Angeles, CA
headquarters
  • Travel Computer Systems 1990 Westwood Blvd. Suite 310,.
    Los Angeles, CA 90025
    United States
other locations
  • The Innovation Centre 49 Oxford Street,
    Leicester, LEI LE1 5XY
    United Kingdom

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Bookkeeping
  • Non-Voice BPO/Back Office Services
Industry focus
  • Transportation
  • Hospitality & leisure

Reviews

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Data Entry for Transportation Company

"Travcom has been a handy tool for us for many years."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
3.0
The Project
 
$1,000,000 - $9,999,999
 
1997 - Ongoing
The Reviewer
 
11-50 Employees
 
Stockton, California
Finance Manager, Transportation Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We are a specialty company that requires this software to balance and do specific reporting for our clientele.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid printing out paper work and email instead.

What challenge were you trying to address with the service provider?

To find easy software to use with our airline based partner.

SOLUTION

What was the scope of the service provider's involvement?

It provides data daily, so that we can cross-check and compare that everything is booked successfully.

Could you describe the service provider's pricing structure and how they billed you?

We pay for Travcom yearly and are allowed three users for the price we pay.

How did you come to work with this service provider?

We found travcom via internet.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Travcom has been a handy tool for us for many years. Their customer service is quick and helpful, when rarely needed.

How much time and money does this service provider save you each month?

I'm not sure how much it saves us - $100 a month?

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I couldnt compare to other vendors as I've only ever used this one. There is a competitor vendor that works closely with marketing to clientele that Travcom just doesnt have at this time.

What are the service provider's strengths?

The ease of use is the biggest strength of Travcom.

What areas can the service provider improve?

Travcom could go further with it's tool to actively market to our individual clients and businesses.

How long has your company been working with this service provider?

20 years at this point.

How much money do you spend annually with this service provider?

Somewhere between $1,000,000 and $9,999,999.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer
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