Contact EPITOME RESEARCH & BUSINESS SOLUTIONS LTD
Get a custom proposalWe specialize in creating and delivering solutions
Epitome Research & Business Solutions is a Business Process Outsourcing Provider based in India with registered offices in UK & USA, operating 24x7 365 days from our facility in Mumbai.
We specialize in creating and delivering customized contact management solutions for clients delivering excellence in customer communications. We partner with clients to help them improve operating efficiencies, drive revenues and enhance the customer experience.
With a capacity of 400 seats and experienced agents, We specialize in all levels of campaigns right from market research, and email/chat support to managing the back office and customer/technical support.
We have our special reporting system which has been designed only to make customer experience better and smooth operations for our clients.
With a capacity of 400 seats and experienced agents, we specialize in all levels of campaigns, such as:-
- B2B Funding/ Services
- Sales/Upselling
- Email/Chat Support
- CATI
- Customer Support (Voice/Non-Voice)
- Verifications
Few Features Why you should choose our call center:-
Ø 100% Call Recording
Ø Dedicated Account Manager who will be in touch with you on a daily basis.
Ø Quality check of the agents and lines before the start of any campaign.
Ø Special reporting which ensures a very good customer experience and easy access to our clients.
Ø Dedicated Quality team to ensure that the right information is provided to customers.
Ø Most importantly we develop and promote best practices as per the industry standards to ensure quality at all levels.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
250 - 999
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Locations
Mumbai, India
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Year founded
Founded 2008
1 Locations
- Mumbai , India
Service Lines
- Accounting
- 10%
Select Focus Area
- General Accounting Focus
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- Bookkeeping
- 30%
- Accounting Software Specialist
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- Back Office Outsourcing
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- Inbound Services
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- Commercial Financing Focus
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- Customer Service Outsourcing
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- Funding & Investment Focus
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- Outbound Services
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- Tax Focus
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- Tax Consulting
- 50%
- Tax Preparation
- 50%
Industries
- Business services
- 20%
- Consumer products & services
- 15%
- Energy & natural resources
- 15%
- Financial services
- 15%
- Medical
- 15%
- Retail
- 10%
- Telecommunications
- 10%
Clients
- Small Business (<$10M)
- 70%
- Midmarket ($10M - $1B)
- 30%
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Amit Yadav