EPITOME RESEARCH & BUSINESS SOLUTIONS LTD

Epitome Research & Business Solutions is a Business Process Outsourcing Provider based in India with registered offices in UK & USA, operating 24x7 365 days from our facility in Mumbai.

We specialize in creating and delivering customized contact management solutions for clients delivering excellence in customer communications. We partner with clients to help them improve operating efficiencies, drive revenues and enhance the customer experience.

With a capacity of 400 seats and experienced agents, We specialize in all levels of campaigns right from market research, and email/chat support to managing the back office and customer/technical support.

We have our special reporting system which has been designed only to make customer experience better and smooth operations for our clients.

With a capacity of 400 seats and experienced agents, we specialize in all levels of campaigns, such as:-

• B2B Funding/ Services
• Sales/Upselling
• Email/Chat Support
• CATI
• Customer Support (Voice/Non-Voice)
• Verifications

Few Features Why you should choose our call center:-

Ø 100% Call Recording

Ø Dedicated Account Manager who will be in touch with you on a daily basis.

Ø Quality check of the agents and lines before the start of any campaign.

Ø Special reporting which ensures a very good customer experience and easy access to our clients.

Ø Dedicated Quality team to ensure that the right information is provided to customers.

Ø Most importantly we develop and promote best practices as per the industry standards to ensure quality at all levels.