Kinetix, LLC

BACKGROUND

Please describe your company and position.

I am the Office Manager of Mortiere and Gasparotto DDS

Describe what your company does in a single sentence.

General Dentistry Office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kinetix, LLC to accomplish?

• IT Support

SOLUTION

How did you find Kinetix, LLC?

Referral

Why did you select Kinetix, LLC over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Kinetix, LLC were assigned to this project?

Over time, we've worked with most teammates from Kinetix

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing IT Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New computers
• New server
• New 3CX phone system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All projects were discussed first with pricing and time line details. Work was done quickly and plans were well thought out - the downtime for our office was minimal for all projects.

What was your primary form of communication with Kinetix, LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness is impressive. We've always been taken seriously and treated like an important part of their business. 

Are there any areas for improvement or something Kinetix, LLC could have done differently?

Not known. I think they have a great business model.