What was the scope of the service provider's involvement?
FLS Connect provides essential telemarketing fundraising services. That includes house file analysis, yearly fundraising plans, profit projections, detailed daily statistics and pledge fulfillment services. This is just some of what they do for our organization.
Could you describe the service provider's pricing structure and how they billed you?
FLS Connect bills per contact made. So you pay for each contact which is considered any call that ends with a disposition such as a pledge, refusal, wrong number, etc. You are not charged for a call in which the end result is a rescheduled call, such as a not home or no answer. They invoice every two weeks for calls previously made. You do not have to prepay. They also offer a 'break-even' guarantee on prospecting projects. That means you don't lose more than an amount equal to the fulfilled dollars or the cost of the project, whichever is lower. You're guaranteed to not lose money on prospecting.
How did you come to work with this service provider?
The person in my position had used them previously.
How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?
FLS Connect is a leader in their industry and have helped grow our in-house file year after year. They are very quick to resolve any customer complaints or issues and are very transparent about their business.
How much time and money does this service provider save you each month?
That is hard to quantify, but they have increased our telemarketing revenue by 50% over previous years.