Avirtual

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

For us, back office services are internal procedures that are carried out before or after the interaction with our clients. You can have the back office service integrated within or outsourced. It can perform varied types of tasks and is very dynamic and useful.

What type of work can your internal staff avoid by using a back office service?

They provide a range of administrative tasks, such as those related to HR issues, organization of staff, etc. They also help with billing tasks, recalculation of invoices, payments, application of charges in invoices, order management, management of collections / unpaid, management of mail, and communication with clients, which is an essential task in a back office department. Clients must be informed at all times of any resolution and follow-up of their case. The contact routes are diverse: calls, SMS, mail, etc.

What were your company’s goals for the partnership with this service provider?

Our goal was to decrease the set of administrative tasks of the company associated with operations that do not have to do directly with customers.

SOLUTION

What do they provide for you on a normal basis?

With this company we can obtain a dedicated virtual assistant that works with you and with our company, working as your own staff. We have a great support for our internal team of book accountants, experts in social networks. Whatever you need, you can make your Virtual PA fix it.

Could you describe their pricing structure and how they bill you?

They charge $1,800 per month, according to the hours required.

How did you find and select them?

We selected them through the recommendation of executives of other companies in our production sector.

RESULTS & FEEDBACK

Please assess their quality of work.

Their service has been extraordinary. We have improved noticeably.

How much time and money do you estimate that they save you each month?

They save us over $1,000 a month.

Based on your experience, what takeaways can you share about working with them?

Their performance is very satisfactory. We have improved a lot in our administrative process and in the relationship with customers.

What do you think are their strengths?

Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money.​​​​​​​

Where do you think they can improve?

They just need to maintain the quality of their service.​​​​​​​