YOUR VIRTUAL PA CAN DO SO MANY THINGS.

Welcome to AVirtual, a company that supplies highly talented personal assistants to professionals, small teams and entrepreneurs; Virtually! Our virtual PA’s are of the highest caliber, we personally handpick, interview and identity check every assistant ensuring the highest quality and integrity. Many have worked in the UK for high level CEO’s at companies like TUI, Google and BP.

All our Personal Assistants are employees (we don’t use freelancers) ensuring everyone at AVirtual shares our passion for hard work & quality as well as our commitment to loyalty & trust With an AVirtual PA you have no fixed salaries, no recruitment headaches, no employment legislation, no holiday or sickness costs, No Problems. And its all at a fraction of the cost of an in house PA. Prices start at 135GBP a month for 10 hours. There is no contract, you can cancel or change packages at anytime.

 
$1,000+
 
< $25 / hr
 
10 - 49
 Founded
2014
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Devon, United Kingdom
headquarters
  • AVirtual Ltd The Generator 11 - 15 Dix's Field Exeter,
    Devon EX1 1QA
    United Kingdom
other locations
  • South Africa

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Voice Services
  • Non-Voice BPO/Back Office Services
Industry focus
  • Business services
  • Consumer products & services
  • Financial services
Voice/Call Center Services

Reviews

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Virtual Assistant for Medium-sized Firm

"Their service has been extraordinary."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
The Reviewer
 
201-500 Employees
 
New York, New York
Finance Director, Other Industry Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

For us, back office services are internal procedures that are carried out before or after the interaction with our clients. You can have the back office service integrated within or outsourced. It can perform varied types of tasks and is very dynamic and useful.

What type of work can your internal staff avoid by using a back office service?

They provide a range of administrative tasks, such as those related to HR issues, organization of staff, etc. They also help with billing tasks, recalculation of invoices, payments, application of charges in invoices, order management, management of collections / unpaid, management of mail, and communication with clients, which is an essential task in a back office department. Clients must be informed at all times of any resolution and follow-up of their case. The contact routes are diverse: calls, SMS, mail, etc.

What were your company’s goals for the partnership with this service provider?

Our goal was to decrease the set of administrative tasks of the company associated with operations that do not have to do directly with customers.

SOLUTION

What do they provide for you on a normal basis?

With this company we can obtain a dedicated virtual assistant that works with you and with our company, working as your own staff. We have a great support for our internal team of book accountants, experts in social networks. Whatever you need, you can make your Virtual PA fix it.

Could you describe their pricing structure and how they bill you?

They charge $1,800 per month, according to the hours required.

How did you find and select them?

We selected them through the recommendation of executives of other companies in our production sector.

RESULTS & FEEDBACK

Please assess their quality of work.

Their service has been extraordinary. We have improved noticeably.

How much time and money do you estimate that they save you each month?

They save us over $1,000 a month.

Based on your experience, what takeaways can you share about working with them?

Their performance is very satisfactory. We have improved a lot in our administrative process and in the relationship with customers.

What do you think are their strengths?

Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money.​​​​​​​

Where do you think they can improve?

They just need to maintain the quality of their service.​​​​​​​

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
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