Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$1,000+< $25 / hr250 - 999
Services provided
Istmo Center is a phone answering service. They are in San José, Costa Rica and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Callmax Solutions is a phone answering service. The company is based in New York, New York. Their team specializes in Call Center Services and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 183 projectsRemote CoWorker is a versatile virtual assistant and administrative support company offering services across various industries, such as law, psychiatry, and real estate. Feedback highlights their exceptional responsiveness and efficiency, with 100% of reviewers noting timely delivery and improved productivity. Clients consistently praise their ability to match the right personnel to project needs, resulting in enhanced operational efficiency and client satisfaction.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+< $25 / hr50 - 249Lahore, Pakistan
Services provided
Launched in 2013, BPO Solutions is a call center and Customer Service Outsourcing company. The agency offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Istanbul, Türkiye
Services provided
Headquartered in Istanbul, Türkiye, VANAD Engage Turkije is a midsize call center. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999
Services provided
Launched in 2016, XMC BPO is a midsize Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Santa Cruz de la Sierra, Bolivia
Services provided
Conecta Redes y Servicios S.A.S is an answering service company in Santa Cruz de la Sierra, Bolivia. Established in 2006, the team specializes in Call Center Services and Customer Service
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$5,000+< $25 / hr250 - 999
Services provided
OneMed Billing is a Back Office Outsourcing company. Established in 2020, their team offers Back Office Outsourcing and Document Digitization & Management.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
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$25,000+< $25 / hr1,000 - 9,999Karachi, Pakistan
Services provided
Ibex. Pakistan is a call center launched in 2002. Their services include Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr250 - 999Mandaue, Philippines
Services provided
Alternative Talent Solutions ATS is a Back Office Outsourcing company located in Mandaue, Philippines. They focus on Back Office Outsourcing and Call Center Services and were launched in 2008.
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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$100,000+$25 - $49 / hr250 - 999Pavia, Philippines
Services provided
Virtual Workforce Professionals is an answering service company and Back Office Outsourcing company. In Pavia, Philippines, their team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed250 - 999Zürich, Switzerland
Services provided
Ganira is a midsize call center company launched in 2016. Their services include Call Center Services and Sales Outsourcing.
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$250,000+$100 - $149 / hr1,000 - 9,999
Services provided
Cxperts is a large telephone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2021.
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$25,000+$25 - $49 / hr250 - 999Edison, NJ
Services provided
Located in Edison, New Jersey, Isolve RCM is a midsize Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Las Vegas, NV
Services provided
Turtle Peak LLC is a call center service and Sales Outsourcing company in Las Vegas, Nevada. Established in 2015, the team focuses on Call Center Services and Sales Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Leicester, England
Services provided
ATM Group is a Customer Service Outsourcing company established in 2007. The team specializes in Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr250 - 999Legazpi City, Philippines
Services provided
Pandr Outsourcing, a midsize call center, is in Legazpi City, Philippines. The team specializes in Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr1,000 - 9,999Woburn, MA
Services provided
CodeEMR is a Back Office Outsourcing company. Based in Woburn, Massachusetts, the company was established in 2016. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9Birmingham, England
Services provided
See all 2 projectsNotepad Studio is a branding agency specializing in developing brand identities, guidelines, and positioning strategies. Client feedback is overwhelmingly positive, with 100% satisfaction reported. Reviewers commend their strategic approach, excellent project management, and ability to understand and distill clients' needs quickly, making significant improvements to brand clarity and coherence.
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$1,000+$150 - $199 / hr10 - 49
Services provided
See all 2 projectsClickstrike is a digital marketing agency known for its expertise in Google Ads management. Overall, 100% of reviewers express satisfaction, highlighting their impressive communication and effective ad strategies, which achieved an 8x return on ad spend. Clients appreciate their professionalism and value for money, with no significant areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49Sparta, MI
Services provided
See all 1 projectsKinetix, LLC is an IT support company recognized for its responsive service and efficient project management. Praised for minimizing downtime and offering good value for cost, 100% of reviewers appreciated their responsiveness and dedication to client satisfaction, with no areas for improvement noted.
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$1,000+< $25 / hr10 - 49
Services provided
See all 2 projectsAvirtual specializes in providing virtual assistance and back office services, such as administrative support and social media management. Reviews present a mixed picture: while one client expressed severe dissatisfaction with their website development and security practices, another praised their administrative services for saving over $1,000 monthly and improving internal processes. Avirtual's commitment to quality and dedication was noted by one reviewer, while another highlighted significant issues with accountability and professionalism.
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$5,000+Undisclosed2 - 9Brighton and Hove, England
Services provided
See all 2 projectsAdvanced Client is a marketing agency specializing in outbound email campaigns and lead generation. Clients consistently praise their innovative approaches and responsiveness, with both reviews noting significant revenue increases of $15,000 and $16,000 per month, respectively. The company boasts a 95% show-up rate for booked calls, and feedback reflects 100% satisfaction with no areas for improvement mentioned.
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$1,000+Undisclosed50 - 249
Services provided
See all 3 projectsHT Visions is a web development company specializing in creating custom platforms, CRM systems, and professional websites to enhance user engagement and operational efficiency. Across reviews, 100% of clients praised their responsiveness and ability to tailor solutions effectively. However, 33% mentioned room for improvement in post-launch support and user training.
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$5,000+$25 - $49 / hr50 - 249
Services provided
See all 2 projectsThe Webplant is a web development and IT service company specializing in creating and maintaining complex websites and online platforms using technologies like PHP, MySQL, and WordPress. Their reviews reflect a 100% positive sentiment, highlighting their technical expertise, efficient project management, and prompt issue resolution. Clients appreciate their clear communication, budget adherence, and effective solutions for enhancing platform functionality.
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UndisclosedUndisclosed10 - 49Allen, TX
Services provided
See all 1 projectsRannsolve Inc is a digital marketing and website development company that excels in SEO and digital strategies. They have received positive feedback for their timely delivery and 24/7 communication, with no areas for improvement noted. Reviewers consistently highlight their cost-effective pricing and strong project management capabilities.
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$5,000+$25 - $49 / hr50 - 249Melbourne, Australia
Services provided
See all 2 projectsVirtual Assistants Pakistan is a company providing reliable virtual support services, particularly excelling in compliance management. Reviews indicate a high level of professionalism and effective communication, with 100% of feedback being positive. Clients appreciate their smooth onboarding process and the noticeable positive impact on operations, continually recommending them for dependable virtual assistance.
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UndisclosedUndisclosed10,000+Sacramento, CA
Services provided
See all 1 projectsModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Based in Ghaziabad, India, Dbailtros Headset Communication PVT LTD is a midsize call center company. The team focuses on Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr50 - 249Gdańsk, Poland
Services provided
See all 3 projectsHand2band is a technology solutions provider specializing in software development and IT support, with expertise in diverse technologies such as Ruby on Rails, Java, .NET, and more. Reviews indicate a high level of satisfaction, with 100% of clients praising their communication, professionalism, and problem-solving abilities. Clients also appreciate their flexibility and speed, with no negative feedback reported.
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$5,000+< $25 / hr50 - 249Hanoi, Vietnam
Services provided
See all 3 projectsLTS Global Digital Services is a data annotation and AI training data labeling company that excels in project management and delivers high-quality outcomes. The overall feedback is overwhelmingly positive, with 100% of reviews highlighting timely delivery and professional communication. However, there is a suggestion for a more transparent pricing system.
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UndisclosedUndisclosed50 - 249
Services provided
See all 1 projectsSharesource AU is a recruitment and outsourcing company specializing in connecting businesses with global talent, focusing on organizational and cultural fit. Reviews highlight their effective project management and strong values, with 100% of feedback being positive. Clients appreciate Sharesource AU's dedication to fostering integration and leadership within teams, although some initially found the recruitment process unclear.
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$5,000+Undisclosed2 - 9Calgary, Canada
Services provided
See all 1 projectsGrow and Scale is a competitive intelligence and sales enablement company noted for its detailed technical feature breakdowns and marketing analysis. Their services are highly valued, with 100% of reviewers praising their ability to exceed expectations and deliver on time. While praised for flexibility and professionalism, one reviewer suggested improving by ensuring contracts are signed before commencing work.
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$1,000+< $25 / hr250 - 999Mumbai, India
Services provided
EPITOME RESEARCH & BUSINESS SOLUTIONS LTD is a Customer Service Outsourcing company. The Mumbai, India-based agency offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Wrocław, Poland
Services provided
Located in Wrocław, Poland, OpsTalent is a midsize telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr10 - 49Westford, MA
Services provided
See all 1 projectsEkaru is an IT support company providing comprehensive services such as system setup, workstation configuration, and email hosting. Clients commend Ekaru for their timely response and effective project management, with 100% positive feedback highlighting their support, communication, and client engagement. They are particularly valued for their ability to seamlessly support business infrastructure needs.
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$1,000+< $25 / hr2 - 9Fishkill, NY
Services provided
See all 2 projectsOutreach Mastered is a lead generation and outbound sales agency known for creating scalable and repeatable acquisition systems to engage high-level decision-makers. Clients highly value their ability to secure meetings with top executives, with 100% of reviews highlighting this strength. They are praised for precise execution and effective communication, leading to successful outcomes without any noted areas for improvement.
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$10,000+< $25 / hr50 - 249Ferizaj, Kosovo
Services provided
See all 1 projectsVariant Solutions L.L.C offers inbound call handling, supplier management, and accounting services. The feedback highlights their efficiency, responsiveness, and ability to meet client needs promptly, with an experienced team that fulfills requests within 24 hours. Overall, clients are highly satisfied with their professional and comprehensive service delivery.
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$50,000+< $25 / hr250 - 999London, England
Services provided
See all 1 projectsDataEntryIndia.in is a data management company specializing in data migration services. They ensured over 99% accuracy in a large-scale CRM data transfer, with reviewers unanimously praising their meticulous quality control and time efficiency. Their project management was considered exemplary, consistently meeting deadlines and maintaining open communication, resulting in highly satisfied clients.
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$1,000+< $25 / hr1,000 - 9,999San Jose, CA
Services provided
See all 1 projectsLiveHelpIndia provides 24/7 live chat customer support, including voice and text-based virtual assistants, and human agents. Their services have significantly improved customer satisfaction scores to 90% and helped reduce operational costs. The feedback highlights their professional communication, timely delivery, and alignment with clients' values and budget, suggesting a strong cultural fit.
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$1,000+$25 - $49 / hr50 - 249
Services provided
See all 1 projectsDevsPro is a web development company that specializes in WordPress websites, custom plugin development, and automation solutions. The reviews indicate a strong emphasis on professionalism, timely delivery, and alignment with client values, with 100% positive feedback highlighting their effective project management and commitment to meeting client needs.
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$1,000+< $25 / hr50 - 249Richmond, TX
Services provided
See all 4 projectsOutsource IT Projects is a multifaceted digital agency specializing in branding, SEO, web development, and social media marketing. With a 100% positive feedback rate, clients commend their creativity and effective communication, noting their ability to align with company values and consistently deliver projects on time. Approximately 50% of reviewers highlighted their cost-effectiveness and alignment with client budgets.
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Undisclosed< $25 / hr2 - 9
Services provided
See all 2 projectsInqrise is a social media management company that excels in generating leads and enhancing brand awareness. The company received 100% positive feedback for their dedication and result-oriented attitude, with no areas for improvement mentioned. Clients commend their timely delivery and effective communication.
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$1,000+$50 - $99 / hr2 - 9
Services provided
See all 1 projectsB2B.Money is a lead generation company that provides sales development services. The company receives positive feedback, with 100% of reviewers noting their timely delivery and effective communication. Clients appreciate the alignment in company values and the value for cost, with all reviews highlighting successful project outcomes and the likelihood of returning for future collaborations.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsSKALAR is an IT services company specializing in CRM and ERP system integrations. The feedback is overwhelmingly positive, with clients noting a threefold increase in productivity and improved data management. Approximately 100% of reviewers highlight their client-oriented approach and ability to propose effective business solutions, despite some initial internal communication challenges from the client's side.
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Undisclosed$50 - $99 / hr2 - 9Wayne, NJ
Services provided
See all 7 projectsTechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.
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$1,000+< $25 / hr50 - 249Cerritos, CA
Services provided
Hire Live Support Inc is a call center company launched in 2009. The firm focuses on Call Center Services and Customer Service Outsourcing.
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$250,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Services provided
Pentafon is a call center and Back Office Outsourcing company founded in 2005. The firm specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
See all 4 projectsEternity Paralegal Services provides comprehensive legal research, document preparation, and administrative services to law firms. The company is praised for reliability and prompt delivery, with 100% of reviews highlighting their timely service and effective communication. Clients appreciate their attention to detail and cost-effectiveness, with no negative feedback reported.
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$10,000+$150 - $199 / hr50 - 249Chapel Hill, NC
Services provided
See all 2 projectsKeona Health is a healthcare technology company specializing in streamlining patient care and communication. With 100% positive feedback from reviewers, clients appreciate their exceptional project management and support, often exceeding deadlines and resolving issues promptly. Their commitment to aligning company values and providing value for cost is frequently highlighted.
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$1,000+$25 - $49 / hr250 - 999Suffern, NY
Services provided
FGC+ is a Back Office Outsourcing company based in Suffern, New York and Davao City, Philippines. Established in 2011, the team focuses on Back Office Outsourcing and Call Center Services.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.2/40.018/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.7/40.020/20 Reviews9/10 Clients & Experience6.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.