Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsTravCom is a software company specializing in back-office solutions, particularly for the travel industry. The feedback highlights an ease of use and responsive customer service, although there is a noted absence of marketing capabilities. Overall, the company maintains a strong client relationship, evidenced by a 20-year partnership with a reviewer.
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$1,000+< $25 / hr50 - 249Saint Paul, MN
Services provided
See all 1 projectsFLS Connect is a telemarketing fundraising company offering services such as house file analysis, yearly fundraising plans, and pledge fulfillment. Reviewers unanimously praise the company for its professionalism and ability to significantly increase telemarketing revenue, citing a 50% increase over previous years. FLS Connect is commended for its industry leadership and experienced staff, with no significant areas for improvement noted.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 183 projectsRemote CoWorker is a versatile virtual assistant and administrative support company offering services across various industries, such as law, psychiatry, and real estate. Feedback highlights their exceptional responsiveness and efficiency, with 100% of reviewers noting timely delivery and improved productivity. Clients consistently praise their ability to match the right personnel to project needs, resulting in enhanced operational efficiency and client satisfaction.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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UndisclosedUndisclosed50 - 249Boston, MA
Services provided
See all 1 projectsCogito Corp is a quality assurance company specializing in regression testing for complex platforms. Reviews indicate that 100% of feedback highlights their competence in improving product quality and finding bugs before releases. Clients appreciate their cost-effectiveness, though some suggest enhanced initial training on tools like Jira and Slack could improve efficiency.
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$1,000+< $25 / hr50 - 249Hefei Shi, China
Services provided
See all 1 projectsHefei Wisfly Information Technology Co., Ltd. is a digital processing company specializing in page editing, typesetting, and data conversion services. Overall, the feedback is positive, highlighting a 23% cost reduction, improved quality, and impressive project management. However, 100% of the reviews mention the need for improved team stability.
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UndisclosedUndisclosed1,000 - 9,999Beijing, China
Services provided
See all 1 projectsGrow Force Technology Co., Ltd. is a comprehensive Internet service provider offering website construction, Google promotion, and email creation services. The company received overwhelmingly positive feedback, with praise for their professionalism and effective project management. Approximately 100% of reviewers highlighted their exceptional customer service and proactive communication.
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UndisclosedUndisclosed50 - 249Lapu-Lapu City, Philippines
Services provided
Kudo Support, Inc. Is a Back Office Outsourcing and call center service established in 2008. The midsize team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999
Services provided
See all 1 projectsSirius Support offers recruitment services, providing skilled candidates that align with client needs. Feedback highlights their ability to source difficult-to-find talent, contributing to increased revenue and cost-effectiveness. Clients appreciate their virtual communication methods and the overall value provided by their services, making Sirius Support a reliable partner for business development endeavors.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
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$1,000+< $25 / hr50 - 249San Jose, CA
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See all 1 projectsRPM BPO delivers services focused on booking meetings, lead intake, and closing deals, particularly enhancing inbound lead conversions. Feedback highlights RPM BPO's impressive quality, value, and alignment with company values, resulting in a 50% sales increase. Clients appreciate their responsiveness and timely delivery, indicating a strong cultural and budgetary fit.
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$5,000+$200 - $300 / hr250 - 999Rawalpindi, Pakistan
Services provided
See all 1 projectsPrime BPO & Telecommunications offers a diverse range of services, including customer and technical support, telecommunications management, data entry, IT services, and back-office support. According to reviews, the company excels in efficient project management and a customer-centric approach. While overall performance is commendable, there is a suggestion to improve scalability during peak periods.
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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$1,000+< $25 / hr50 - 249Colombo, Sri Lanka
Services provided
Providence is an answering service company. Headquartered in Colombo, Sri Lanka, the team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Doha, Qatar
Services provided
BPO+ is a telephone answering service. The team focuses on Call Center Services and HR Outsourcing, and the agency is in Doha, Qatar and Muscat, Oman.
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Undisclosed< $25 / hr50 - 249Chervonohrad, Ukraine
Services provided
Graf Call Center is a midsize answering service company established in 2008. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Makati, Philippines
Services provided
Asia Premier One Source is a Customer Service Outsourcing company. Based in Makati, Philippines and Taguig, Philippines, the company offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Amman, Jordan
Services provided
Nova Call Centers is a midsize Amman, Jordan-based answering service company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999New York, NY
Services provided
Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Muntinlupa, Philippines
Services provided
Launched in 1998, ADEC Kenya is a large Back Office Outsourcing company in Muntinlupa, Philippines and Athi River, Kenya. Their team provides Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Defiance, OH
Services provided
Customer Service Outsourcing company Mammoth Tech was founded in 1964. The agency offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Solapur, India
Services provided
Grey Knight Services is an answering service and Back Office Outsourcing company. They focus on Call Center Services and Back Office Outsourcing and were established in 2021.
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UndisclosedUndisclosed50 - 249Durban, South Africa
Services provided
Midsize telephone answering service Amalfi Outsourcing, is located in Durban, South Africa. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Pune, India
Services provided
The-Connections is a call center. Launched in 2011, the agency is based in Pune, India and Pune, India. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Altsource Pvt. Ltd. Is a Document Digitization & Management company founded in 2016. Their services include Document Digitization & Management and Call Center Services.
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$1,000+Undisclosed250 - 999
Services provided
Liotta OU is a midsize Customer Service Outsourcing company. Founded in 2022, the team provides Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr250 - 999Tirana, Albania
Services provided
EuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.
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$5,000+< $25 / hr50 - 249
Services provided
Founded in 2014, Leads Expert BPO PVT LTD is a call center. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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$10,000+< $25 / hr250 - 999Nairobi, Kenya
Services provided
Techno Brain BPO-ITES is a call center company. They are in Nairobi, Kenya and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Ibex medical billing is a large Back Office Outsourcing and Accounting company in New York, New York. Their services include Back Office Outsourcing and Accounting.
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$1,000+< $25 / hr250 - 999Lucena, Philippines
Services provided
Located in Lucena, Philippines, Upstream BPO Inc is a midsize telephone answering service. The team specializes in Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Manila, Philippines
Services provided
Equicom Services, Inc., a Customer Service Outsourcing company, provides Customer Service Outsourcing and Back Office Outsourcing. The firm is in Manila, Philippines.
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Undisclosed< $25 / hr1,000 - 9,999Huntington Beach, CA
Services provided
Kaizen BPO LLC is a Customer Service Outsourcing company founded in 2018. The large team specializes in Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
Med Revolve Billing is a Customer Service Outsourcing company launched in 2022. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr250 - 999Lahore, Pakistan
Services provided
Answering service Digital Saving Solutions was established in 2018. In Lahore, Pakistan and Lahore, Pakistan, the team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr250 - 999Barranquilla, Colombia
Services provided
Established in 2018, Mobility Tech Colombia is an answering service company. The team provides Call Center Services and Back Office Outsourcing and is located in Barranquilla, Colombia.
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$1,000+< $25 / hr50 - 249
Services provided
Ninja Leads is a call center and Sales Outsourcing company in Sheridan, Wyoming. They offer Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Princeton, NJ
Services provided
MD Revenue Group is a midsize Back Office Outsourcing and Customer Service Outsourcing company. Established in 2011, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999
Services provided
FYDI is a branding firm. The team offers Branding and Call Center Services and is located in Tustin, California.
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Undisclosed$25 - $49 / hr250 - 999Lekki, Nigeria
Services provided
Midsize call center service CallTel, is in Lekki, Nigeria. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Tata Tele Business Services is a call center. Established in 1998, the company provides Call Center Services and Internet & Technology Law.
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UndisclosedUndisclosed1,000 - 9,999
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RebootXP is an answering service company in Noida, India. They specialize in Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249Durban, South Africa
Services provided
Midsize call center 2cantalks, is based in Durban, South Africa. Their services include Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249
Services provided
Founded in 2024, Mister call is a midsize Antananarivo, Madagascar-based call center. Their team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999
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Leeway International Pvt. Ltd. Is a telephone answering service. They provide Call Center Services and Customer Service Outsourcing and were established in 2017.
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$1,000+Undisclosed50 - 249
Services provided
RAM BPO, a call center, was founded in 2020. The team specializes in Call Center Services and Back Office Outsourcing and is located in Medellin, Colombia.
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UndisclosedUndisclosed1,000 - 9,999uMhlanga, South Africa
Services provided
Answering service company Ignition CX was established in 2002. The firm offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999
Services provided
Midsize telephone answering service IMPACT BPO, is based in Tegucigalpa, Honduras. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Minneapolis, MN
Services provided
Edge Nova is a call center. The agency is located in Minneapolis, Minnesota. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999
Services provided
Ocube Services is a call center service. Headquartered in Noida, India, the team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
Launched in 2013, 浙江衍生信息技术有限公司 is a large call center company. Their team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Founded in 2019, VA Works is a Back Office Outsourcing company. The firm provides Back Office Outsourcing and Sales Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999East Windsor, NJ
Services provided
QWay Healthcare, a large Customer Service Outsourcing company, is headquartered in East Windsor, New Jersey. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr1,000 - 9,999Seoul, South Korea
Services provided
Digital Hearts Co., Ltd., a Translation company, was founded in 2001. The company offers Translation and Call Center Services.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.2/40.018/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.7/40.020/20 Reviews9/10 Clients & Experience6.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.