Human Talent. Exceptional Service.
Impact BPO is a nearshore outsourcing partner dedicated to helping companies scale through high-quality and cost-efficient talent. We combine strong recruitment, hands-on management, and a customer-focused culture to deliver reliable and measurable results.
We work with businesses in many different industries, including healthcare, legal services, technology, real estate, e-commerce, finance, and others. Because every company operates differently, we tailor every solution to match your goals, workflows, and performance expectations. Whether you need customer support, back-office operations, sales development, virtual assistants, or specialized roles, we build teams that function as a seamless extension of your organization.
Our process includes rigorous screening, English proficiency evaluations, and culture-fit assessments to ensure every hire meets high standards. We offer both onsite and remote staffing options from our secure facilities, and we manage HR, payroll, training, QA, and supervision entirely in-house.
We believe outsourcing works best when communication is clear and consistency is guaranteed. This is why our leadership stays actively involved with each client by providing KPI tracking, proactive feedback, and ongoing optimization to improve efficiency. We do not rely on one-size-fits-all methods. Instead, we build customized solutions around your specific needs.
Impact BPO exists to help you grow faster, operate smarter, and maintain a competitive edge. With competitive pricing, strong operational oversight, and a service-oriented mindset, we make it simple to build a dependable and high-performing nearshore team you can trust.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
250 - 999
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Year founded
Founded 2003
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Our Story
Impact BPO began with a simple belief: businesses grow faster with a reliable partner focused on quality and care. Our mission is to make world-class nearshore talent accessible and effective for companies that want to scale. We operate with integrity, transparency, and a people-first culture that supports long-term success. We treat your business as our own and work to earn your trust every day.
What Sets Us Apart
A Partner That Truly Cares
We operate as an extension of your team and take ownership of your success. Every task, project, and interaction is handled with care, consistency, and genuine commitment to helping your business grow.Top Nearshore Talent
We recruit skilled, motivated professionals who meet U.S. standards in quality, communication, and reliability. You get high-level performance at an accessible cost without sacrificing service or results.Tailored Solutions
We adapt to your needs instead of offering one-size-fits-all services. From executive support to healthcare to sales operations, we customize workflows, reporting, and staffing to match your goals.
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