Contact OpsTalent
Get a custom proposalGlobal Customer Experience & TechTalent Outsourcer
Winner of 💎Forbes Diamonds 2020-2024💎
🥇Gold Winner of ECCCSA 2023 in Best Employee Experience🥇
OpsTalent was founded in 2012 and has become a leading operator in the nearshore business process outsourcing space, an organisation where people can learn, grow, and achieve their dreams in an environment of like minded people, with similar values and beliefs.
Our two divisions in Poland cover:
-Multilingual Customer Service & Sales Support
-Software Development & Talent Outsourcing
We help ambitious CX business partners:
☎️Design, Build, and Operate Next-gen Customer Service Solutions
📈Increase Revenue and Reduce Costs
✔️Maximize Customer service KPIs & SLAs
📉Reduce Employee Attrition
Our IT branch provides:
👨💻Flexible, Leading-edge Tech Talent Solutions
💰Innovation to solve complex financial challenges
⚙️BOT Model Team Engineering
💻Bespoke Software Development
With a headcount of over 500+, our focus is on our people, with culture built around a wellness-focused environment that thrives on innovation. Over the years our clients have included HSBC, BNY Mellon, Ubisoft, Nestle, and Revolut.
This journey has allowed us to become a disruptive force in our industry, achieving annual growth rates of over 25% while consistently delivering enviable yearly staff turnover averaging between 3.5-7% (in an industry where turnover exceeds 20-45%).
🏆ECCCSA 2023 - Best Employee Experience - Gold Winner
🏆 ECCCSA 2022 - Best Health & Wellbeing Programme- Silver Winner
💎Forbes Diamonds - four consecutive years in a row - 2020-2023
🏆ECCCSA 2017 – Employer of the Year - Gold Winner
🍀Wellbeing Institute – Wellbeing Certificate Leader - first officially certified company in Poland
🏅WellPower 2018
🏅Property Design – Best Designed Office Space
☎️Best Customer Service – 1st place for our USA Logistics client
The Dedication our team has for our mutual success is shown by our commitment to fostering long-lasting relationships with all of our clients 🤝
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
250 - 999
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Locations
Wrocław, Poland
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Year founded
Founded 2012
1 Locations
- Wrocław , Poland
Service Lines
Select Focus Area
- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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Industries
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Clients
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