RPM BPO

BACKGROUND

Please describe your company and position.

I am the Director of Sales of an information technology company 

Describe what your company does in a single sentence.

Technology company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RPM BPO to accomplish?

• Book Meetings
• Lead Intake
• Close Deals

SOLUTION

How did you find RPM BPO?

• Online Search
• Other

Why did you select RPM BPO over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RPM BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• The goal was to have more conversions with inbound leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They increased sales by 50%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met all deadlines and goals. Always responsive.

What was your primary form of communication with RPM BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their quality and value. 

Are there any areas for improvement or something RPM BPO could have done differently?

None.