Back Office Outsourcing Call Center Services IT Managed Services
$10,000 to $49,999
Nov. - Dec. 2023

4.0

Quality: 4.0

Schedule: 4.5

Cost: 4.0

Willing to Refer: 3.5

"Prime BPO & Telecommunications demonstrated effective project management throughout the engagement."

Jun 27, 2024

Sales Representative, Global Association

Iqra Shaheen

Other industries
Rawalpindi, Pakistan
501-1,000 Employees
Online Review

Prime BPO & Telecommunications provided customer and technical support, telecommunications management, data entry and processing, IT services, and back-office outsourcing for a call center.

The client was satisfied with Prime BPO & Telecommunications' work. The team improved end-client satisfaction. They adhered to the project timeline, consistently delivered items on time, and often ahead of schedule. Their customer-centric approach and adaptability were impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Sales Representative of Global association

Describe what your company does in a single sentence.

With my extensive experience in the industry, I can confidently say that our company excels as the best call center in Rawalpindi and Islamabad, and a leading BPO in both cities, delivering top-notch services and solidifying our position as a trusted partner in telecommunications and outsourcing solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prime BPO & Telecommunications to accomplish?

Efficiency

SOLUTION

How did you find Prime BPO & Telecommunications?

Referral

Why did you select Prime BPO & Telecommunications over others?

Pricing fit our budget

How many teammates from Prime BPO & Telecommunications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Prime BPO & Telecommunications provided a range of services:

customer and technical support
telecommunications management
data entry and processing
IT services
and back-office support

Key deliverables:

regular reports on customer service metrics
technical support logs
call center performance
data quality
IT infrastructure status
cybersecurity audits
administrative and financial operations

These services and deliverables aimed to enhance efficiency, accuracy, and overall business performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Customer Satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prime BPO & Telecommunications demonstrated effective project management throughout the engagement. They adhered to the project timeline, consistently delivering items on time, and often ahead of schedule.

What was your primary form of communication with Prime BPO & Telecommunications?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about Prime BPO & Telecommunications was their exceptional customer-centric approach and adaptability.

Are there any areas for improvement or something Prime BPO & Telecommunications could have done differently?

While Prime BPO & Telecommunications performed well overall, there are a few areas where they could potentially improve. One aspect could be to enhance scalability in their service offerings, particularly during peak periods when additional resources might be needed.

RATINGS

4.0

Prime BPO & Telecommunications

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