Contact Eufonie
Get a custom proposalFrench-speaking outsourced contact center
Eufonie has been helping digital companies deliver outstanding customer experience since 2012. Our 200+ full-time employees, based in Madagascar and Mauritius, operate omnichannel customer service (phone, email, chat, social media), content moderation, back-office processing and outbound campaigns — in French, English, Spanish, German and Italian.
What sets us apart: stable, dedicated teams (100% permanent contracts), brand-specific training, shared KPIs, and controlled ramp-ups — we start small and grow with your volumes. Several of our clients have won french customer service awards (Qualiweb, Élu Service Client de l'Année) on operations run by Eufonie.
Since 2012, brands like Figaro Classifieds, Meetic/Match Group, Partoo and Lengow have trusted us with their customer relationships.
We offer different services packs, all-included : transparent, predictable, quality, monthly pricing.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
50 - 249
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Year founded
Founded 2012
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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Industries
- Business services
- 20%
- Consumer products & services
- 20%
- eCommerce
- 20%
- Advertising & marketing
- 10%
- Financial services
- 5%
- Home Services
- 5%
- Information technology
- 5%
- Insurance
- 5%
- Media
- 5%
- Retail
- 5%
Clients
- Small Business (<$10M)
- 40%
- Midmarket ($10M - $1B)
- 35%
- Enterprise (>$1B)
- 25%
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Our Story
We are Eufonie, a contact center and BPO provider founded in 2012 by two French partners. Our multicultural management team leads a fully remote workforce of 200+ employees across Madagascar and Mauritius. We specialize in customer care, telesales, digital customer relations, and BPO, delivering 24/7 multilingual services grounded in quality, ethics, and CSR. The awards our clients have won with us reflect the lasting impact of our partnerships.
What Sets Us Apart
Stable teams that stay with your project
All our agents are long-term, full-time employees. Low turnover means the team trained on your project is still there years later: knowledge stays, quality stays consistent, and you never restart from scratch. Continuity is our core promise.CSR built in: 100% remote, ethical jobs
Fully remote since day one: no commuting, and quality jobs open to talent far beyond big cities in Madagascar and Mauritius. Full-time contracts, fair pay, structured CSR commitments. Outsourcing that creates real, lasting local value.Award-winning quality, measured every day
Quality is managed, not promised: monitored KPIs, call assessment grids, continuous training and dedicated supervision. Our clients have won customer relation awards (Qualiweb) with our teams on the front line.
Contact Eufonie
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