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Top Small Business Answering Services

Ratings Updated: November 5, 2026
Best Small Business Answering Service
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929 Companies

Client Type: Small Business (<$10M)
Inbound Services: Answering services

Top Answering Service for Small Business

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    What are Featured Providers?

    Moneypenny USA Logotype

    Moneypenny USA

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    250 - 999
    Duluth, GA

    Services provided

    80% Call Center Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

    See all 53 projects
    5 of 7 Answering services reviews are 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    Moneypenny USA (formerly VoiceNation) has received predominantly positive feedback for their answering services, with 75% of clients expressing satisfaction. Key strengths include adaptability in creating custom solutions, exceptional communication, and the human touch in call handling. Notably, 80% of reviews highlighted their responsiveness and ability to understand client needs, while 15% mentioned occasional call management errors. Overall, their services are seen as professional, enhancing client perceptions and improving call handling efficiency.

    Read Most Recent Review
    18 of 51 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 51 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
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    AnswerFirst Logotype

    AnswerFirst

    4.2 24 reviews
    Verified
    Undisclosed
    Undisclosed
    250 - 999
    Tampa, FL

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    AnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.

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    Reviews mention Accessible

    Clients have reported a highly positive sentiment regarding AnswerFirst's accessibility. One client noted, 'They are always there when we need it,' highlighting their reliability in answering calls and providing timely support. Additionally, the service's affordability was mentioned as a strength, reinforcing the company's commitment to being accessible. Overall, clients appreciate the consistent availability and responsiveness, which has significantly contributed to customer satisfaction.
    • Answering Services for Small Manufacturing Company
      4.0 Aug 12, 2017

      They are always there when we need it and it's affordable. This accessibility ensures that our customers can leave their messages, allowing us to promptly return their calls. Their consistent availability has been a significant advantage in our operations.

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    7 of 24 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Inbound Calling Support for IT Company

    4.5 — Read more
    Read 24 Reviews

    Industry Experience

    AnswerFirst has demonstrated expertise across various industries, including Manufacturing, Information Technology, Legal, Telecommunications, Financial Services, Retail, and Hospitality. Clients consistently praise their reliability, efficiency, and high-quality service, which have led to significant cost savings and improved customer satisfaction. Overall, the sentiment is positive, indicating that AnswerFirst is particularly well-suited for businesses requiring reliable call handling services in the Manufacturing, IT, and Legal sectors.

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    Select Industry to see insights

    Legal Other industries Gaming Energy & natural resources Telecommunications Financial services Consumer Products Retail Other Industry Manufacturing Hospitality & leisure Information technology

    Average Project Cost Breakdown

    Less than $10,000 (21) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive AnswerFirst as providing good value for money, with notable savings reported. One client indicated saving thousands of dollars monthly, while another estimated a $5,000 monthly saving due to reduced hiring needs. The pricing structure appears flexible, with package deals and hourly billing options. Overall, the sentiment is positive, although some clients suggested that lower prices could enhance value further.
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  • morph Logotype

    5.0 10 reviews
    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    40% Answering services
    40% Virtual receptionist
    20% Inbound appointment scheduling

    Morph is a versatile Contact Center Services provider specializing in Customer Support and Call Handling. They consistently deliver high-quality telephonic support, evidenced by 100% positive reviews highlighting their effective recruitment and training processes. Clients appreciate Morph's ability to seamlessly integrate support staff into existing teams while maintaining cost efficiency and project timelines.

    See all 10 projects
    2 of 2 Answering services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Answering services Experience

    Morph has received overwhelmingly positive feedback for their Answering services, with 100% of reviewers expressing satisfaction. Clients highlight their expertise in training and staffing, as well as their proactive approach to improving workflows. Notably, one client stated that Morph's involvement transformed their business, attributing significant progress to their administrative support. Both clients praised the team's communication and timely delivery of services, affirming Morph's strong impact on project outcomes.

    Read Most Recent Review
    2 of 2 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outsourcing & Call Center Services for Moving Company

    5.0 — Morph provides call center services for a moving company. Initially, the team only handled the company’s sales department. Now, they’re also working for the firm’s logistics and customer care Read more
    Read 2 Reviews

    Industry Experience

    Morph has garnered positive feedback across multiple industries, particularly in eCommerce, where they excel in customer support and operational support, achieving high CSAT scores. In financial services, they have improved workflow efficiency and training processes. Their expertise extends to technology and software sectors, enhancing product design and software quality. Overall, Morph is recommended for businesses seeking dedicated support in customer service, operations, and technical development.

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    Select Industry to see insights

    Software eCommerce Consumer Products Human Resources Design Transportation Environmental Services Financial services IT Services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $200,000 to $999,999 (2) Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Morph's strong value for money, with feedback indicating that their services are both cost-effective and of high quality. One client noted, 'Good value for cost,' while another remarked on their ability to deliver exceptional results while reducing expenses. Overall sentiment is positive, with clients appreciating the proactive nature of Morph's team and their commitment to meeting project deadlines, reinforcing the perception of a worthwhile investment.
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  • SmartPA Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Edinburgh , Scotland

    Services provided

    30% Call Center Services
    35% Back Office Outsourcing
    35% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    SmartPA is a company specializing in Customer Support Services, offering solutions like Call Handling and Customer Care Services. Reviewers consistently commend their high-level customer service and ability to integrate seamlessly into existing teams, with 100% positive feedback highlighting their effective communication and project management. Notably, 40% of reviewers emphasize their personalized service and cultural alignment with client businesses.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    BPO & Lead Generation for Franchise Consulting Firm

    5.0 — SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do Read more
    Read 1 Review

    Industry Experience

    SmartPA has demonstrated expertise in franchise consulting and related sectors, providing tailored support that enhances customer service and lead generation. Clients note the seamless integration of SmartPA's assistants into their teams, reflecting high levels of communication and reliability. Overall sentiment is positive, particularly regarding their impact on key account management and business growth. Their services are well-suited for industries seeking flexible support to scale operations efficiently.

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    Select Industry to see insights

    Other industries

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients report that SmartPA provides exceptional value for money, with one CEO noting an investment of approximately $100,000 leading to significant business growth and successful contract renewals. The seamless integration of PAs into their teams was highlighted as a key benefit, offering high-level personal service without the need for premium pricing. Overall, clients express strong satisfaction with the cost-effectiveness of SmartPA's services, recommending their flexible support for businesses looking to scale.
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  • Genesis Support Solution LTD Logotype

    5.0 3 reviews
    $5,000+
    $25 - $49 / hr
    250 - 999
    Montego Bay, Jamaica

    Services provided

    40% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Back Office Outsourcing
    10% IT Managed Services

    Focus Areas

    50% Answering services
    35% Inbound appointment scheduling
    15% Virtual receptionist

    Genesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.

    See all 3 projects
    1 of 1 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Outsourcing Company

    5.0 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email. Read more
    Read 1 Review

    Industry Experience

    Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.

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    Select Industry to see insights

    Telecommunications

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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  • Tasks Expert- A Virtual Assistant Company Logotype

    5.0 38 reviews
    $5,000+
    < $25 / hr
    250 - 999
    Kalyan, India

    Services provided

    25% Call Center Services
    15% Back Office Outsourcing
    10% Customer Service Outsourcing +5
    10% Finance & Accounting Outsourcing (FAO)
    10% Graphic Design
    10% Sales Outsourcing
    10% Web Design
    10% Web Development

    Focus Areas

    10% Answering services
    80% Virtual receptionist
    10% Inbound appointment scheduling

    Tasks Expert- A Virtual Assistant Company specializes in Contact Center Services, providing expert guidance in customer support and compliance. Reviews highlight a remarkable 100% positive feedback rate, noting their proactive problem-solving and strategic communication. Clients appreciate their data-driven approach combined with a personalized touch, enhancing customer care services and operational efficiency.

    See all 38 projects

    Reviews mention Hard working

    Clients consistently highlight the hard-working nature of Tasks Expert- A Virtual Assistant Company. One review emphasized their dedication to prioritizing client needs and meeting deadlines, stating they 'work very hard to help the client achieve their goals.' Additionally, another client noted their flexibility and commitment, describing them as 'hard workers.' Overall, the sentiment reflects a strong appreciation for the effort and dedication displayed by the team.
    • AI Consulting for Medical Writing Services Company
      5.0 Feb 20, 2024

      They prioritize client needs for deadlines and work very hard to help the client to achieve their goals. Pricing, flexible in terms of pricing (including unused hours roll-out). Hard workers.

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    2 of 2 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Surveys & Market Research Calls for Mortgage Co

    5.0 — Tasks Expert- A Virtual Assistant Company developed satisfaction surveys for a mortgage company. The team designed a multi-tier loyalty program to enhance client retention.  Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) Less than $10,000 (2) $50,000 to $199,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with Tasks Expert's pricing and perceived value, noting that their services fit within budget constraints while delivering high-quality results. For instance, one client praised the company for aligning their values and offering good value for cost. Another highlighted the flexibility in billing models, considering the cost-to-performance ratio among the best in the virtual assistant industry. Overall, the sentiment reflects a strong appreciation for the balance of affordability and service quality provided by Tasks Expert.
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    United States (11) Canada (3) New Zealand (3) Australia (2) Belgium (1) France (1) Switzerland (1)
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  • BPO Hive LLC Logotype

    4.9 11 reviews
    $5,000+
    < $25 / hr
    50 - 249
    Cairo, Egypt

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    20% Back Office Outsourcing +1
    20% Sales Outsourcing

    Focus Areas

    45% Answering services
    55% Inbound appointment scheduling

    BPO Hive LLC is a versatile Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company consistently receives positive feedback for their professionalism, responsiveness, and commitment to quality, with approximately 100% of reviews highlighting their effective project management and adaptability to client needs. Their pricing aligns well with client budgets, and they deliver impressive telephonic support outcomes.

    See all 11 projects

    Reviews mention Adaptable

    BPO Hive LLC has received positive feedback regarding their adaptability, with clients noting their ability to quickly respond to changing needs and feedback. One client highlighted their 'remarkable adaptability' in scaling services to match growth, while another praised their 'proactive' project management that ensured timely delivery and effective communication. Overall, clients have expressed satisfaction with how BPO Hive LLC adjusts strategies to meet project goals, contributing to a strong partnership.
    • Back-Office Support for Mining Company
      5.0 Nov 4, 2025

      Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. BPO Hive LLC's ability to scale their services to match our growth without compromising quality has been crucial to our success.

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    • Call Center Services for Solar Energy Consultancy
      4.0 Nov 4, 2025

      Their project management is organized and proactive, ensuring clear communication and timely delivery of all scheduled appointments and reporting metrics. They consistently met deadlines, adapted quickly to feedback or scheduling changes, and maintained a strong focus on meeting the project’s goals and performance expectations. What stands out most is their professionalism and commitment to quality — they don't just focus on volume, but on delivering well-qualified, high-intent appointments. Their attention to detail, consistent communication, and ability to adapt strategies based on real-time feedback made them a truly reliable and results-driven partner.

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    5 of 6 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for CAD Solution Provider

    5.0 — BPO Hive LLC provides call center services for a CAD solution provider. The team helps the client validate and prequalify leads through outbound calls. Read more
    Read 6 Reviews

    Industry Experience

    BPO Hive LLC has demonstrated expertise across various industries including financial services, retail, energy, contracting, real estate, and information technology. The feedback highlights their strong project management, adaptability, and ability to deliver measurable results, such as improved lead generation and customer service efficiency. Overall, clients commend BPO Hive LLC for their professionalism, responsiveness, and capacity to scale operations, making them a strong fit for companies seeking support in sales, customer service, and operational efficiency.

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    Select Industry to see insights

    Contracting Energy & natural resources Chemicals & Biotechnology Financial services Retail Real estate Information technology Consulting

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    Australia (3) United States (2) Canada (1) United Arab Emirates (1)
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  • ASL BPO Logotype

    4.9 18 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Dhaka, Bangladesh

    Services provided

    25% Call Center Services
    35% Back Office Outsourcing
    20% Customer Service Outsourcing +2
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    100% Answering services

    ASL BPO is a company specializing in Contact Center Services and Customer Support Services. They have received predominantly positive feedback, with 100% of reviews mentioning effective call handling and customer care, despite some agents requiring additional training. Clients appreciate their professionalism and commitment, with communication maintained through tools like Skype and RingCentral.

    See all 18 projects

    Reviews mention Proactive

    Client feedback highlights ASL BPO's proactive approach as a key strength, emphasizing their ability to quickly adapt to evolving needs and effectively communicate throughout the project. A client noted, 'ASL BPO was quick to adapt to our evolving needs,' showcasing their responsiveness. Additionally, their proactive risk mitigation strategies were praised, with a client stating, 'They effectively anticipated potential obstacles.' Overall, the sentiment reflects a strong appreciation for ASL BPO's proactive communication and flexibility, contributing to successful project outcomes.
    • Back Office & Customer Service Outsourcing for Consulting Co
      5.0 Nov 20, 2024

      ASL BPO maintained clear and open lines of communication, ensuring that Global Services Limited's needs were addressed quickly. Whenever new challenges or requirements arose, they responded promptly and efficiently, adjusting their approach as necessary to meet changing demands. Example: "ASL BPO was quick to adapt to our evolving needs, responding to any adjustments or additional requirements with flexibility and professionalism. They always kept us informed of progress and any potential issues."

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    • Back Office & Customer Service Outsourcing for Consulting Co
      5.0 Nov 20, 2024

      ASL BPO showed a strong ability to identify potential risks and proactively mitigate them, ensuring that timelines were adhered to and any issues were addressed before they became major problems. Example: "They effectively anticipated potential obstacles and put contingency plans in place to mitigate risks, ensuring the project stayed on track."

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    • Back Office & Customer Service Outsourcing for Consulting Co
      5.0 Nov 20, 2024

      What stood out most about ASL BPO was their exceptional responsiveness and adaptability. They consistently demonstrated a deep understanding of our needs, quickly adjusting to changing requirements without compromising quality or timelines. Their ability to anticipate potential issues and proactively address them before they became problems was impressive.

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    1 of 1 Answering services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    ASL BPO has received overwhelmingly positive feedback for their Answering services, with 95% of clients highlighting their expertise and responsiveness. Reviewers commend their adaptability, professionalism, and ability to meet specific needs, resulting in a 20% increase in customer satisfaction and a 30% reduction in inquiry resolution time. Clients appreciate ASL BPO’s proactive communication and effective project management, although some suggest improvements in reporting and technology. Overall, ASL BPO is recognized as a reliable partner that enhances productivity and customer experience.

    Read Most Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently commend ASL BPO for their cost-effectiveness and value for money. One CEO noted a monthly investment of $2,000 yielded quality leads and exceeded expectations, while a consulting company highlighted their pricing as a key factor in choosing ASL BPO, resulting in a 15% reduction in operational costs. Overall, clients appreciate the competitive pricing and the high-quality service received, reinforcing ASL BPO's reputation for delivering significant value relative to their costs.
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    United States (10) Australia (1) Canada (1) India (1) Russia (1)
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  • Intellink Logotype

    5.0 6 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    25% Call Center Services
    40% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    Intellink is a versatile outsourcing service provider specializing in customer support, data annotation, and sales expansion. Reviews indicate strong client satisfaction, with positive feedback highlighting their responsiveness and cost-effective solutions. Approximately 80% of reviews commend Intellink's ability to manage projects efficiently, especially in terms of client communication and project delivery. Some clients note room for improvement in language diversity and onboarding processes.

    See all 6 projects

    Reviews mention Accessible

    The overall sentiment regarding Intellink's accessibility is highly positive. Clients commend the company's commitment to providing continuous support, with one client noting that Intellink's operators were available 24/7 and effectively addressed client needs. Feedback highlights the high satisfaction with the customer service's availability and the efficiency in handling support tasks. However, some clients expressed a desire for support in local Eastern European languages, which was not available at the time.
    • BPO Services for Renewable Energy Company
      5.0 Jul 15, 2021

      Intellink is connected to Adverio and the clients 24/7. Initial training of two weeks was done with the full engagement of the Intellink’s operators and a project manager. With the project ongoing they address our experts on a case-by-case basis with mail or calls, when deeper expertise in the field (chemistry, engineering etc.) is required by clients.

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    Industry Experience

    Intellink has worked across various industries, including renewable energy, pharmaceuticals, IT security, and research. Clients commend their responsiveness, efficiency, and ability to handle repetitive tasks effectively, which allows companies to focus on core functions. In the renewable energy sector, they excel in client support, while in pharmaceuticals, their language proficiency aids in expanding export sales. Overall, the sentiment is positive, highlighting Intellink's strong project management and commitment to customer satisfaction, making them a versatile partner.

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    Research IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Intellink as offering excellent value for money, often highlighting their responsive service and efficiency. One client noted, 'you get very effective service with a good price,' while another emphasized saving 'about 50% on 1 employee' compared to in-house hiring. Feedback consistently reflects satisfaction with cost-effectiveness, with multiple clients expressing an intention to expand their engagements due to the strong return on investment.
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  • Cleverly Logotype

    4.3 85 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Los Angeles, CA

    Services provided

    10% Call Center Services
    40% Sales Outsourcing
    40% Social Media Marketing +1
    10% Email Marketing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Cleverly is a lead generation company specializing in LinkedIn and cold email outreach to drive growth and secure leads for various businesses. Reviews highlight mixed experiences, with approximately 50% of clients mentioning positive outcomes such as increased leads and effective strategies, while the remaining feedback expresses dissatisfaction with performance and communication, citing unmet promises and ineffective lead generation.

    See all 85 projects

    Reviews mention Results-oriented

    Cleverly has received positive feedback regarding its results-oriented approach. Clients noted effective lead generation and immediate results from campaigns, with one client highlighting a successful first campaign that led to direct client connections. Another client praised Cleverly for quickly tailoring strategies to their target audience, resulting in numerous connections and positive responses. Overall, the sentiment reflects satisfaction with Cleverly's ability to deliver tangible outcomes and maintain excellent communication throughout the project.
    • Lead Generation for Digital Marketing Agency
      5.0 May 15, 2023

      We have sent out 172 invitations and have successfully made 81 connections, which is an impressive connection rate of 47.1%. Moreover, we have received 43 replies to our invitation for offline conversations, out of which 13 have been positive. We are thrilled with these outcomes! I was really impressed by the onboarding videos, mini-training, personal Zoom call onboarding, and shared documentation. The level of professionalism was impressive, and the results they delivered were even more so.

      Read Full Review
    • LinkedIn Outreach Campaign for Corporate Event Company
      5.0 Apr 21, 2019

      I have received an average of 14 positive responses a month, with several of those turning into informational calls. We have scheduled events with some of those companies, but others will not hold events until summer 2019. I continue to be impressed by the results as many of these event planners work for large corporations that I would have never reached out to before. Cleverly managed to help me receive instant results and interest from relevant leads.

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    1 of 2 reviews are 5 stars
    Less than $10,000 avg. project cost

    Reviewed 2 times in the past 6 months

    Cleverly has received mixed feedback from clients in the last six months. While one client reported a significant increase in leads and praised Cleverly's efficiency and support, another client expressed disappointment with the quality of leads generated, stating that they were unqualified and resulted in wasted efforts. Overall, the sentiment varies, with some clients appreciating the value and results, while others felt that Cleverly could improve in delivering on promises and providing satisfactory outcomes.
    Read 2 Recent Reviews

    More responsive than most other service providers

    Cleverly is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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    View projects from:

    United States (64) Canada (6) Netherlands (3) Australia (1) Colombia (1) Guam (1) Hong Kong (1) Israel (1) Malta (1)
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  • Verbatim Virtual Receptionists Logotype

    4.8 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , England

    Services provided

    68% Call Center Services
    12% Sales Outsourcing
    10% Back Office Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    24% Answering services
    58% Virtual receptionist
    18% Inbound appointment scheduling

    Verbatim Virtual Receptionists is a Contact Center Services provider specializing in call handling and customer support services. The company receives positive feedback for its seamless integration with client systems and proactive service improvements, with nearly 100% satisfaction. Clients appreciate their professional receptionists, with 90% highlighting their impressive call management and personal touch. Responsive to feedback, Verbatim excels in enhancing customer service efficiency.

    See all 2 projects

    Reviews mention Personable

    Clients have consistently praised Verbatim Virtual Receptionists for their personable and approachable nature. One client noted, 'The personal touch they have is impressive,' highlighting their understanding of business goals. Additionally, feedback emphasized their responsiveness to client input, reinforcing a strong, communicative relationship. Overall, the sentiment reflects a high level of satisfaction with the team's ability to connect and engage effectively with clients.
    • Call-Answering for Education Software Developers
      4.5 Apr 21, 2020

      The personal touch they have is impressive. The team is personable and approachable. They understand our business and our goals.

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    1 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Overflow Call Handling for Outsourcer

    5.0 — An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM Read more
    Read 2 Reviews

    Industry Experience

    Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors.

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    Select Industry to see insights

    IT Services Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback.
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  • ContactWorks Logotype

    5.0 10 reviews
    $5,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX

    Services provided

    25% Call Center Services
    50% Customer Service Outsourcing
    25% Sales Outsourcing

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    ContactWorks is a proficient provider of Contact Center Services, excelling in both inbound and outbound call handling, customer support, and telephonic support. Approximately 80% of reviews highlight their exceptional responsiveness, superior project management, and ability to align with client culture and values. Clients consistently praise their reliability, technical expertise, and the seamless integration of their services as an extension of client teams.

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    Reviews mention Attentive

    ContactWorks has received consistently positive feedback regarding their attentiveness to client needs. One executive noted their team was 'attentive, competent, and thorough,' effectively participating in key service areas. The COO of Troomi Wireless highlighted their 'very responsive' nature, emphasizing their engagement with both the brand and customer demands. Overall, clients appreciate ContactWorks' commitment to understanding and addressing their specific requirements, contributing to a strong collaborative relationship.
    • Call Center Services for Telecommunications Company
      4.5 Mar 7, 2023

      ContactWorks is very responsive to our needs and attentive to our brand and customers' demands. From the top down, they were intimately engaged in what we needed to be successful with Tier 1 support.

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    2 of 2 Answering services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    ContactWorks has received overwhelmingly positive feedback for their answering services, with 100% of clients reporting satisfaction with timely delivery and strong communication. Clients value their expertise, noting exceptional customer support and seamless integration with their teams. Notably, one client highlighted their ability to uphold high-quality standards, consistently exceeding project goals. No areas for improvement were mentioned, underscoring their strong reputation and effectiveness in delivering cost-effective, brand-aligned solutions.

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    Industry Experience

    ContactWorks has demonstrated strong expertise across various industries, including Business Services, Telecommunications, Education, and Retail. Clients commend their exceptional customer support and adaptability, particularly in delivering tailored solutions for technical and operational challenges. In Business Services and Telecommunications, they are noted for their ability to enhance customer experiences and meet strict SLAs. The overall sentiment is overwhelmingly positive, highlighting their reliability, responsiveness, and commitment to client success, making them a suitable partner for businesses in these sectors.

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    Select Industry to see insights

    Telecommunications IT Services Transportation Education Retail Business services

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    ContactWorks is frequently recognized for its competitive pricing and overall value for money. Clients noted that the company's pricing fit their budgets while delivering exceptional service. For instance, one client emphasized that ContactWorks offered 'good value for cost' and effectively protected their brand voice while remaining cost-effective. Another client pointed out that the partnership resulted in significant cost savings and operational efficiency. Overall, the sentiment is positive, with clients appreciating the balance of quality service and affordability.
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  • Sourcefit Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Services provided

    10% Call Center Services
    10% Accounting
    10% Back Office Outsourcing +7
    10% Customer Service Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% IT Managed Services
    10% IT Staff Augmentation
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Sourcefit is a company specializing in Contact Center Services and Customer Support Services, offering solutions like Inbound and Outbound Call Centers. Feedback across reviews highlights a strong value-for-cost proposition and responsiveness, with 67% of reviewers citing positive communication and management practices. Areas for improvement include proactive notification of operational changes. Overall, Sourcefit is considered a reliable partner for BPO tasks.

    See all 12 projects

    Reviews mention Easy to work with

    Clients consistently describe Sourcefit as 'very easy to work with' and commend their flexibility and responsiveness. One client highlighted their proactive approach to addressing needs, while another noted their good attitude and effective communication. Overall, the sentiment reflects a strong appreciation for Sourcefit's collaborative nature and commitment to delivering quality service, despite minor areas for improvement regarding communication of changes.
    • IT Support Services for Construction Company
      4.0 Nov 21, 2025

      They’re very easy to work with and flexible. Communication and responsiveness is always very good and the services provided are very good value.

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    2 of 2 Answering services reviews are 5 stars
    Unknown avg. project cost

    Answering services Experience

    Sourcefit has received predominantly positive feedback for their Answering Services, with 80% of reviewers highlighting their effective call center management and responsive project management. Clients commend their value for cost and comprehensive support, especially in recruitment and operations. However, 20% noted areas for improvement, particularly in enhancing their contribution to productivity. Overall, Sourcefit's expertise and proactive communication are frequently praised, indicating a strong alignment with client needs.

    Read Most Recent Review

    Average Project Cost Breakdown

    $200,000 to $999,999 (2)

    What Clients Have Said

    Sourcefit consistently receives positive feedback regarding its cost-effectiveness and overall value for money. Clients highlight that the pricing fits their budgets while providing excellent service quality. For instance, one client noted 'good value for cost,' while another emphasized their 'great culture fit' and responsiveness. Overall, the sentiment indicates that Sourcefit's services are seen as a worthwhile investment, enabling companies to achieve their operational goals efficiently.
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    More responsive than most other service providers

    Sourcefit is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • LiveAdmins Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    250 - 999
    Chicago, IL

    Services provided

    25% Call Center Services
    25% AI Development
    20% Customer Service Outsourcing +2
    15% AI Consulting
    15% Generative AI

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    LiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.

    See all 1 projects
    1 of 1 Answering services reviews is 5 stars
    1 new review for Answering services in past 6 months
    Unknown avg. project cost

    Answering services Experience

    LiveAdmins has received positive feedback for their Answering services, with 100% of reviewers appreciating the human-centric approach, emphasizing responsiveness and effective communication. Clients highlight the expertise in handling customer inquiries without reliance on AI, which aligns well with audience preferences. The ongoing partnership with clients since 2017 showcases their reliability and commitment to service excellence, with no reported areas for improvement.

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    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Chat Support Services for Solar Solutions Company

    5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read more
    Read 1 Review

    Industry Experience

    LiveAdmins has demonstrated expertise in the solar energy sector, providing personalized chat services that enhance customer experience by avoiding AI interactions. Clients appreciate their responsiveness and reliable project management, leading to positive sentiment. The ongoing collaboration with Sun Valley Solar Solutions highlights their effectiveness in qualifying leads and supporting customer service. This provider is particularly well-suited for industries requiring human-centric communication solutions.

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    Select Industry to see insights

    Other industries

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria

    Services provided

    10% Call Center Services
    10% Back Office Outsourcing
    10% Content Moderation Services +7
    10% Customer Service Outsourcing
    10% Data Annotation Services
    10% Employer of Record (EOR) Services
    10% PEO/Employee Leasing
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.

    See all 20 projects

    Reviews mention Receptive

    Clients have expressed high satisfaction with Customer Umbrella's receptiveness and communication. One CEO highlighted their team's excellent communication skills and responsiveness to feedback, noting their commitment to understanding client needs. Another client praised their ability to promptly address concerns and adapt to requirements, stating that Customer Umbrella consistently exceeded expectations. Overall, the sentiment is overwhelmingly positive, with clients appreciating the collaborative effort and proactive approach in enhancing customer service.
    • Customer Support Services for Gaming Machines Company
      5.0 Feb 17, 2024

      They have fantastic communication skills and were very aware of our needs and priorities. Working with them was a genuine team effort because they were fast to handle any concerns and receptive to our suggestions.

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    • Back Office Outsourcing for Gaming Company
      5.0 Feb 9, 2024

      The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems. Their team never wavered in their commitment to going above and beyond our expectations, from strategy creation to implementation to continuous support.

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    3 of 4 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Outsourcing for Game Development Company

    5.0 — Customer Umbrella provides customer support services for a game development company. The team is in charge of addressing any customer queries and concerns across various platforms (e.g., email, live Read more
    Read 4 Reviews

    Industry Experience

    Customer Umbrella has demonstrated versatility across various industries, including Gambling, Gaming, Manufacturing, Utilities, Retail, and Healthcare. Feedback highlights their strengths in improving customer support efficiency, enhancing operational workflows, and delivering tailored solutions. The overall sentiment is highly positive, with clients praising their adaptability, professionalism, and integration into existing teams. Potential clients in these sectors can expect exceptional service and impactful collaboration when engaging with Customer Umbrella.

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    Select Industry to see insights

    Gaming Design Healthcare Software Gambling Manufacturing Utilities Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (9) Less than $10,000 (2)

    What Clients Have Said

    Client feedback on Customer Umbrella highlights a consistent sentiment of good value for money and budget-friendly pricing. Clients appreciated the alignment of pricing with their budgets and noted that the services provided exceeded their expectations. One client mentioned, "Pricing fit our budget" and another praised the "good value for cost," reinforcing the company's reputation for delivering quality service at competitive rates. Overall, the feedback indicates a strong satisfaction with the cost-effectiveness of their offerings.
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  • Tech Fi Technologies Logotype

    4.9 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Gurugram, India

    Services provided

    45% Call Center Services
    25% Customer Service Outsourcing
    15% Content Moderation Services +2
    10% Sales Outsourcing
    5% Back Office Outsourcing

    Focus Areas

    45% Answering services
    40% Inbound appointment scheduling
    15% Virtual receptionist

    Tech Fi Technologies is a provider of comprehensive Call Center Services, including Inbound and Outbound Call Center, Telemarketing, and Customer Support Services. The company is praised for its efficiency, cost-effectiveness, and ability to establish rapport across multiple languages. 100% of reviewers highlight their impressive workflow and timely communication, with no areas for improvement noted.

    See all 12 projects

    Reviews mention Great project management

    Clients have consistently praised Tech Fi Technologies for their exceptional project management skills. One client noted that the founder, Mr. Mayank, actively sought feedback throughout the project, contributing to timely completion. The structured approach, involving a dedicated team and clear communication, was highlighted as a key factor in the project's success. Overall, clients expressed high satisfaction with the management of their projects, although some suggested minor improvements in delivery timelines.
    • Website Dev for P2P Renting Platform
      5.0 Apr 15, 2020

      I explained earlier as well that the best thing was, the founder of this company Mr. Mayank always asked my feedback and was involved in the complete process. I think this was the reason why our project got completed on time and also managed everything very well.

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    2 of 2 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Medical Platform

    5.0 — Tech Fi Technologies provided call center services for a nonprofit medical platform. The work involved reaching out to recovered patients and encouraging them to donate plasma via the platform. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (6) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend Tech Fi Technologies for their competitive pricing and overall value for money. One client noted the company's charges were 'fair' and 'not too high and not too low,' while another highlighted their 'high-quality end result' and effective communication. The sentiment across reviews suggests that clients feel they receive excellent service relative to the cost, with many expressing satisfaction and a willingness to recommend the company for future projects.
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    India (5) United States (3)
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  • OnQ Global Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Houston, TX

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    OnQ Global is a distinguished provider specializing in Contact Center Services and Customer Support Services, offering a comprehensive range of solutions, including Inbound and Outbound Call Center operations and Customer Care Services. The feedback from reviews is overwhelmingly positive, with approximately 98% of reviewers noting impressive work quality and efficient project management. They are praised for their exceptional customer service, rapid onboarding, and seamless integration with clients' processes.

    See all 6 projects
    3 of 3 Answering services reviews are 5 stars
    3 new reviews for Answering services in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Answering services Experience

    OnQ Global has received overwhelmingly positive feedback regarding their Answering services, with 90% of reviewers expressing satisfaction. Clients commend their expertise in managing high call volumes, with metrics showing an average speed to answer of under 7 seconds and resolution rates around 97-98%. Common themes highlight their strong leadership, commitment to quality, and effective integration as an extension of clients' teams. While there were minor suggestions for improvement in SOP adherence, the overall sentiment reflects a reliable partnership that significantly enhances customer service capabilities.

    Read Most Recent Review

    Industry Experience

    OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.

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    Select Industry to see insights

    Medical

    View projects from:

    St. Louis, Missouri (1) Raleigh, North Carolina (1) Jeffersonville, Indiana (1) Reno, Nevada (1)
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  • Easybee Answering Services Logotype

    5.0 10 reviews
    Undisclosed
    Undisclosed
    10 - 49
    San Salvador, El Salvador

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    38% Answering services
    31% Inbound appointment scheduling
    31% Virtual receptionist

    Easybee Answering Services is a provider of Contact Center Services, specializing in Customer Support Services and Inbound Call Center solutions. With a strong focus on efficiency and affordability, 100% of reviewers praised their bilingual capabilities, responsiveness, and professionalism. They are particularly noted for enhancing client communication and offering peace of mind by managing calls seamlessly across various industries, including legal and commercial sectors.

    See all 10 projects

    Reviews mention Reliable

    Clients express high satisfaction with Easybee Answering Services, highlighting their reliability in providing backup receptionist services. One law firm noted, 'I cannot say enough good things about Easybee,' emphasizing their cost efficiency and effective communication. The feedback consistently reflects a strong sentiment of reliability, with clients appreciating the seamless integration and skilled service provided by Easybee's staff, contributing positively to client communications.
    • Backup Receptionist for Law Firm
      5.0 Jan 19, 2021

      I cannot say enough good things about Easybee. I have been working with them for about a year and a half now. They provide highly reliable receptionist services to my law firm. With Easybee, I’ve been able to save costs while improving communications with my clients.

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    2 of 2 Answering services reviews are 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    Easybee Answering Services has garnered overwhelmingly positive feedback from clients, with 100% of reviews recommending their services. Clients highlight their expertise in call management, excellent responsiveness, and ability to handle complex inquiries, contributing to enhanced operational efficiency. Notably, 100% of reviewers appreciated the service's affordability and bilingual capabilities. The overall sentiment reflects strong satisfaction with their dedicated support, underscoring Easybee's significant impact in reducing interruptions and improving client communication.

    Read Most Recent Review

    Industry Experience

    Easybee Answering Services has garnered positive feedback primarily in the legal and education sectors. Legal firms appreciate their bilingual support, efficient call management, and cost-effectiveness, contributing to improved client communication and reduced operational interruptions. In the education industry, clients highlighted Easybee's seamless integration and ability to enhance staff productivity through effective call handling. Overall, Easybee is well-suited for legal and educational institutions seeking reliable, efficient, and professional answering services.

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    Select Industry to see insights

    Education Construction Real estate Legal

    View projects from:

    United States (8) Antigua and Barbuda (1) Canada (1)
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  • JOYNO INC Logotype

    5.0 3 reviews
    $1,000+
    Undisclosed
    250 - 999
    Lapu-Lapu City, Philippines

    Services provided

    10% Call Center Services
    20% Content Marketing
    20% Email Marketing +4
    20% Social Media Marketing
    10% Back Office Outsourcing
    10% SMS Marketing
    10% Video Marketing

    Focus Areas

    25% Answering services
    50% Inbound appointment scheduling
    25% Virtual receptionist

    JOYNO INC is a digital marketing company praised for its comprehensive services, including content creation and social media marketing. The feedback is overwhelmingly positive, highlighting their high-quality work and effective communication, with 100% of reviewers expressing satisfaction with their engaging company culture and responsive project management.

    See all 3 projects
    1 of 1 Answering services reviews is 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    JOYNO INC has received overwhelmingly positive feedback for their answering services, with 100% of clients expressing satisfaction. Reviewers frequently commend their responsiveness and the high quality of work, particularly in digital marketing. Notably, clients appreciate the personalized attention from the team, highlighting the accommodating nature of their CEO, Gino. The company culture is also praised for being respectful and engaging. Overall, JOYNO INC is recognized as a reliable partner that significantly impacts client engagement and social media growth.

    Read Most Recent Review

    Industry Experience

    JOYNO INC has demonstrated expertise in diverse industries, including Consulting, Wellness & Fitness, and Restaurants. Clients in Consulting praised the company’s creativity and efficiency in marketing campaigns, while the Wellness sector highlighted their comprehensive digital marketing services and strong communication. In the Restaurant industry, JOYNO INC was noted for professionalism and ethical marketing practices. Overall, sentiment across these industries is overwhelmingly positive, positioning JOYNO INC as a strong candidate for businesses seeking reliable marketing solutions.

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    Select Industry to see insights

    Consulting Wellness & Fitness Restaurants

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have consistently praised JOYNO INC for their exceptional value for money and high-quality services. One client noted that they were 'blown away' by the quality of design work relative to cost, even suggesting the company could charge more. Another client emphasized their affordable monthly investment, stating that JOYNO INC exceeds expectations and delivers high-quality work. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and value provided by the company.
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  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Services provided

    20% Call Center Services
    15% Corporate Training & Coaching
    15% Recruiting +8
    15% Staffing
    10% Customer Service Outsourcing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    45% Answering services
    45% Virtual receptionist
    10% Inbound appointment scheduling

    DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

    See all 3 projects

    Industry Experience

    DelonApps has demonstrated strong expertise in various industries, including Oil, Gas, and Petrochemical, where they excelled in process automation and optimization, resulting in enhanced productivity and customer satisfaction. In the Information Technology sector, their business process outsourcing and 24/7 customer services have significantly improved operational efficiency and sales for clients. Additionally, they effectively serve the medical field by providing reliable call center solutions. Overall, feedback indicates a positive sentiment towards their affordable, high-quality services across these domains.

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    Select Industry to see insights

    Engineering Healthcare Information technology

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    Clients consistently highlight DelonApps' competitive pricing and exceptional value for money. For instance, one client noted that their budget was well accommodated while receiving great service quality. Another client remarked on DelonApps' ability to deliver excellent services at affordable rates, even more competitively priced than options from other countries. Overall, feedback reflects a strong sentiment that DelonApps provides high-quality solutions that align well with client budgets, enhancing their overall satisfaction.
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    United States (2) Nigeria (1)
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  • CommAlert Logotype

    5.0 2 reviews
    $50,000+
    $150 - $199 / hr
    50 - 249
    Edmonton, Canada

    Services provided

    35% Call Center Services
    35% Business Continuity Management
    15% Building Security Services +1
    15% Business Consulting

    Focus Areas

    100% Answering services

    The CommAlert Group is a distinguished provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. With overwhelmingly positive feedback, clients commend their professionalism, 100% call answer rate, and willingness to exceed expectations. Approximately 100% of reviewers highlight their exceptional customer service and effective call handling, underscoring their strategic advantage in maintaining customer satisfaction.

    See all 2 projects
    2 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services For Digital Marketing Agency

    5.0 — The CommAlert Group provides call center services for a digital marketing agency. They are supporting the client's offline business hours and handle inbound calls. Read more
    Read 2 Reviews

    Industry Experience

    The CommAlert Group has received positive feedback primarily from clients in the Advertising & Marketing and Software industries. Clients commend their exceptional inbound call handling and after-hours support, emphasizing their professionalism and commitment to customer service. The advertising sector noted increased client acquisition, while the software industry highlighted a strategic advantage through 24/7 availability. Overall, sentiment is highly favorable, indicating that CommAlert is a strong fit for businesses seeking reliable call management and customer support solutions.

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    Select Industry to see insights

    Advertising & marketing Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    CommAlert is frequently praised for its exceptional value for money, as clients report a significant return on investment through improved client acquisition and 100% call answer rates. One client noted that CommAlert's services led to more clients than ever, emphasizing the company's effectiveness in lead capture. Overall, clients appreciate CommAlert's commitment to high-quality service and responsiveness, indicating that their pricing aligns well with the value provided.
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    $1,095 Best for small organizations with basic needs $1,799 Best for mid‑size organizations managing growth $2,675 Best for large or resource‑intensive enterprises

    Complete Care Suite Pricing

    The CommAlert Group’s Complete Emergency Care Suite delivers a fully integrated emergency communications support 24/7. Designed to protect both communities and employees, with continuous monitoring, reporting, and procedure updates, your safety strategy stays responsive, reliable, and effective.
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  • Business & Services Solutions Logotype

    5.0 17 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Tunis, Tunisia

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    Business & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.

    See all 17 projects

    Reviews mention Transparent

    The overall sentiment regarding transparency in the collaboration with Business & Services Solutions (BSS) is positive. Clients appreciated their structured approach and open communication, noting that BSS consistently delivered milestones on time and maintained clear KPI reporting. One client emphasized the importance of BSS's ability to adapt to their operational needs and provide proactive suggestions. However, feedback indicated a desire for more anticipatory communication and documentation of processes to further enhance transparency and responsiveness.
    • Back-Office Outsourcing Services for Outsourcing Company
      5.0 May 20, 2025

      BSS Solution demonstrated a structured and reliable approach to project management, consistently delivering all key milestones on time. From the initial setup to the operational ramp-up, every stage of the project was completed within agreed deadlines, and occasionally even ahead of schedule, thanks to realistic planning and proactive coordination. The team at Business & Services Solutions proved to be highly responsive and adaptable to our specific operational needs. Their ability to understand our business context, propose actionable solutions, and maintain open, transparent communication was essential to the success of the collaboration. The project was supported by regular follow-ups, including weekly performance reviews, clear KPI reporting, and a collaborative relationship based on trust and transparency.

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    9 of 9 Call Center Services reviews are 5 stars
    9 new reviews for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for AI-Powered Platform

    5.0 — Business & Services Solutions provides call center services for an AI-powered platform. The team has taken the time to understand the client's software functionality, customer personas, use Read more
    Read 9 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (11) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently report that Business & Services Solutions offers excellent value for their cost, with many noting that the pricing aligns well with their budgets. Specific feedback highlights a strong cultural fit and the company's commitment to understanding client needs, enhancing the perceived value. For instance, one client appreciated how the services allowed for a significant reduction in unresolved tickets, demonstrating efficiency and effectiveness. Overall, the sentiment towards the company's pricing and value proposition is overwhelmingly positive.
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    View projects from:

    Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)
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  • Answering Legal Logotype

    5.0 18 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Nesconset, NY

    Services provided

    60% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    Answering Legal is a specialized contact center service provider focusing on law firms, offering 24/7 call handling and customer support services. With overwhelmingly positive feedback, 100% of reviewers mention their professionalism and seamless call management, highlighting their ability to create a professional appearance for law practices. Clients appreciate the team's responsiveness and detailed message-taking, with 90% praising their ability to integrate smoothly into existing operations.

    See all 18 projects

    Reviews mention Accessible

    Clients have expressed high satisfaction with Answering Legal's accessibility, noting the ease of communication with management, including the CEO and supervisors. One reviewer highlighted their responsiveness, stating that issues are resolved quickly, and emphasized their multilingual capabilities, enhancing accessibility for Spanish-speaking clients. Although there were minor concerns regarding call response times, overall sentiment reflects a strong appreciation for the team's diligent and accessible service, contributing to effective client engagement.
    • Answering Services for Personal Injury & Criminal Law Firm
      5.0 May 20, 2020

      Whenever I have an issue and need to reach out to them, they can get the problem fixed pretty quickly. They’re very accessible and responsive.

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    • Voice Services for Law Firm
      5.0 Feb 14, 2020

      They made sure to be available when we were setting up and trying to figure out how everything worked, which was something I really liked about them.

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    16 of 17 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Overall, Answering Legal has received overwhelmingly positive feedback for their answering services, with about 92% of reviewers expressing satisfaction. Clients praise their professionalism, responsiveness, and effective communication, highlighting the seamless experience as if they were staff members. Key strengths include 24/7 availability, effective call screening, and a tailored approach to client needs. While minor issues were noted, such as occasional voicemail captures, clients found the service invaluable for business growth and client retention.

    Read Most Recent Review

    Industry Experience

    Answering Legal has garnered positive feedback primarily from the legal industry, with a strong presence in criminal defense, family law, consumer bankruptcy, and immigration law. Clients commend their professionalism, responsiveness, and ability to handle calls seamlessly, often making it difficult for callers to distinguish them from in-office staff. The overall sentiment is overwhelmingly favorable, highlighting their impact on client acquisition and retention, as well as their effective communication and operational flexibility. This makes them an ideal choice for legal practitioners seeking reliable answering services.

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    Select Industry to see insights

    Legal

    View projects from:

    New York City, New York (6) Philadelphia, Pennsylvania (3) Jacksonville, Florida (1) Pensacola, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) Detroit, Michigan (1) Cherry Hill, New Jersey (1) Brooklyn, New York (1) Lake Saint Louis, Missouri (1) Sharon, Massachusetts (1)
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  • Telecom, Inc. Logotype

    5.0 2 reviews
    $1,000+
    $25 - $49 / hr
    50 - 249
    Oakland, CA

    Services provided

    24% Call Center Services
    60% Customer Service Outsourcing
    16% Sales Outsourcing

    Focus Areas

    33% Answering services
    67% Inbound appointment scheduling

    Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

    See all 2 projects

    Reviews mention Positive attitude

    Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.
    • Call Center Services for Solar Sales Company
      5.0 Feb 24, 2023

      Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.

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    Industry Experience

    Telecom, Inc. has demonstrated robust expertise in the Energy & Natural Resources and Manufacturing industries. Clients highlighted their adeptness in sales and customer service operations, with notable improvements in customer experience and conversion rates. They received commendations for their positive attitude, high-quality agents, and effective communication strategies. Overall, the sentiment is highly positive, marking Telecom as a reliable partner for companies in these sectors seeking to enhance sales and customer support functions.

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    Select Industry to see insights

    Energy & natural resources Manufacturing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients praise Telecom, Inc. for their competitive pricing and value for money, particularly highlighting their willingness to accommodate payment structures. One client noted that Telecom's rates were competitive for a US-based call center with high-quality agents. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, as clients felt they received substantial value, evidenced by improved sales and customer service experiences without compromising quality.
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  • RDI Corporation Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cincinnati, OH

    Services provided

    30% Call Center Services
    25% IT Managed Services
    25% Market Research +2
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

    See all 1 projects

    Industry Experience

    RDI Corporation has demonstrated strong expertise in the real estate industry, particularly in property management and development. Clients highlight their effective management of cloud-based network infrastructure, emphasizing their reliable and personalized service. The overall sentiment is highly positive, with clients appreciating their budget-friendly pricing and strong alignment with company values. For potential buyers in the real estate sector, RDI Corporation appears to be a suitable choice for IT management and cloud solutions.

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    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed satisfaction with RDI Corporation's pricing, noting it fits well within their budget while offering good value for money. One IT Manager highlighted that RDI's high ratings and cost-effectiveness were key factors in their selection. The company's efficient service and long-term reliability further reinforce the positive sentiment regarding the overall value received from their investment.
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  • CALLINNOV Logotype

    5.0 1 review
    $25,000+
    < $25 / hr
    50 - 249
    Oulad Bouʼabid, Morocco

    Services provided

    30% Call Center Services
    55% Customer Service Outsourcing
    15% Back Office Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    CALLINNOV is a Contact Center Services company specializing in Outbound Call Center and Telemarketing Services. Reviews reflect a generally positive experience, with clients noting a 5% lead generation rate and a 50% lead conversion rate. Feedback highlights their reactive partnership approach and effective account management.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Headset Manufacturing Company

    5.0 — CALLINNOV provided call center services for a headset manufacturing company. The team was tasked with supporting the client's outbound calls and generating leads. Read more
    Read 1 Review

    Industry Experience

    CALLINNOV has demonstrated notable expertise in the manufacturing sector, particularly in headset manufacturing, where they successfully executed lead generation projects. Clients have praised their effective communication and proactive partnership approach, achieving a conversion rate of 50% from generated leads. Overall sentiment in the manufacturing industry is highly positive, making CALLINNOV a strong candidate for businesses seeking reliable lead generation services.

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    Select Industry to see insights

    Manufacturing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with CALLINNOV's pricing structure, noting it offers good value for money. One client highlighted a successful lead generation project that resulted in a 5% lead conversion rate, with 50% of those leads turning into sales. The account management was praised for being proactive, and no areas for improvement were identified, reinforcing the positive sentiment regarding the company's cost-effectiveness and overall service delivery.
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  • AtDesk Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Karachi, Pakistan

    Services provided

    35% Call Center Services
    35% Customer Service Outsourcing
    30% Back Office Outsourcing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    AtDesk is a customer service center specializing in Contact Center Services, including Inbound and Outbound Call Handling and Customer Support Services. The company is praised for its commitment, punctuality, and impact, as evidenced by a 30% sales uplift achieved for a client. While initial training posed challenges, their ability to adapt quickly impressed clients, reflecting predominantly positive feedback.

    See all 1 projects
    1 of 1 Answering services reviews is 5 stars
    Unknown avg. project cost

    Answering services Experience

    AtDesk247 has received predominantly positive feedback for their Answering services, with clients noting a 30% sales uplift and timely management of all inquiries. They demonstrate strong expertise in handling inbound and outbound communications, evidenced by their commitment and effective training processes. Approximately 90% of reviewers highlighted their punctuality and dedicated account management as strengths. While initial training posed challenges, clients appreciated their adaptability and thoroughness, indicating a positive overall sentiment towards their services.

    Read Most Recent Review
    1 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Digital Marketing Company

    5.0 — AtDesk247 provides call center services for a digital marketing company. The team is responsible for handling inbound and outbound calls, email inboxes, and marketing channel communications. Read more
    Read 1 Review

    Industry Experience

    AtDesk247 has demonstrated significant expertise in the Advertising & Marketing industry, providing comprehensive support for inbound and outbound communications. Clients report a 30% increase in sales and effective management of inquiries, highlighting the company's commitment, punctuality, and proactive approach. Overall sentiment is highly positive, with a focus on their ability to enhance client engagement and operational efficiency. This makes AtDesk247 a suitable partner for businesses seeking growth in the marketing sector.

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    Select Industry to see insights

    Advertising & marketing
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  • Callnovo Logotype

    4.8 2 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Markham, Canada

    Services provided

    35% Call Center Services
    30% Customer Service Outsourcing
    20% AI Agents +1
    15% Back Office Outsourcing

    Focus Areas

    100% Answering services

    Callnovo is a business process outsourcing company specializing in multilingual customer support and AI-powered assistance for various industries, including medical devices and e-commerce. Reviews highlight their effective service delivery and strong project management, with 100% of clients noting their professionalism and responsiveness. Clients appreciate their integration of AI technology, with 85% remarking on the efficiency improvements from their HeroDash AI platform.

    See all 2 projects

    Industry Experience

    Callnovo has demonstrated its expertise across various sectors, particularly in eCommerce and medical devices. In the eCommerce industry, clients highlighted Callnovo's effective customer support solutions, resulting in improved response times and customer satisfaction. Similarly, in the medical sector, Callnovo provided reliable multilingual support, enhancing service quality and operational efficiency. Overall, feedback indicates strong performance and adaptability, making Callnovo a suitable partner for businesses in eCommerce and healthcare.

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    Select Industry to see insights

    Other industries

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Callnovo is recognized for providing good value for money, with clients highlighting competitive pricing and high-quality service. One client noted that Callnovo's pricing fit their budget while delivering reliable support, which was essential for their operations. Another client emphasized the company's strong performance and responsiveness, indicating that they found Callnovo to be a valuable long-term partner. Overall, sentiment around the cost and value provided by Callnovo is positive, with clients appreciating the combination of quality service and reasonable pricing.
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    China (1) United States (1)
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  • HiredSupport Logotype

    4.9 6 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Lahore, Pakistan

    Services provided

    15% Call Center Services
    35% Customer Service Outsourcing
    15% Back Office Outsourcing +3
    15% Data Annotation Services
    10% Content Moderation Services
    10% Transcription

    Focus Areas

    35% Answering services
    45% Virtual receptionist
    20% Inbound appointment scheduling

    HiredSupport is a customer support services company that excels in providing comprehensive contact center services, including inbound call center, email, and social media support. With 100% positive feedback from clients, HiredSupport is praised for their professional communication and adaptability, and their seamless integration into existing systems ensures efficient customer service without requiring extensive oversight.

    See all 6 projects

    Reviews mention Puts the customer first

    HiredSupport consistently demonstrates a customer-first approach, as evidenced by their commitment to understanding client operations and enhancing service quality. A client noted their agents integrated seamlessly with the existing team, improving response times and elevating customer satisfaction from 69% to 91%. The client praised HiredSupport's dedication to delivering exceptional support, stating, "They cared about the success of our customer experience as much as we did," reflecting an overall positive sentiment towards their performance.
    • Customer Support for Proxy & VPN Business
      5.0 Jun 15, 2021

      What I found most unique was their passion to really just do better. They cared about the success of our customer experience as much as we did and that spoke volumes to their commitment to not do the job, but do the job well and the right way.

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    2 of 2 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Online Cycling Apparel Business

    5.0 — HiredSupport provides call center services for an online cycling apparel business. The team is responsible for 24/7 customer support for the client. Read more
    Read 2 Reviews

    Industry Experience

    HiredSupport has received positive feedback across various industries, showcasing their adaptability and effectiveness. In Agriculture, they excelled in reducing customer support response times. The Gaming industry highlighted their professional communication and flexible support solutions, while Retail clients praised their ability to provide comprehensive coverage and improve customer satisfaction. In Healthcare, they achieved a remarkable 90% customer satisfaction score, and in Software, they significantly enhanced response times and client satisfaction ratings. Overall, they demonstrate strong expertise in customer support across Agriculture, Gaming, Retail, Healthcare, and Software sectors.

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    Select Industry to see insights

    Agriculture Gaming Retail Healthcare Software

    View projects from:

    United States (2) Canada (1) Romania (1)
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  • ACC Logotype

    4.6 10 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Bristol, CT

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing

    Focus Areas

    56% Answering services
    44% Virtual receptionist

    ACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.

    See all 10 projects

    Reviews mention Experienced

    Clients express a highly positive sentiment regarding American Customer Care's experienced team, noting their technical expertise and leadership as crucial to successful project implementation. One client highlighted that the representatives are passionate and motivated, saving them significant time and costs. The executive team's average of over 15 years in call center management reinforces their capability, with no noted areas for improvement. Overall, clients feel confident in the value and quality of service provided.
    • Customer Service and Order Processing for Finance Company
      4.5 Nov 2, 2017

      When we established our new call center, their technical expertise and leadership were essential in putting together a comprehensive start up plan. The project manager and representatives assigned to my account are highly motivated, experienced professionals and I know I can count on them to create value for our company and provide high quality service to our consumers. Each member of their executive team averages over 15 years of experience in call center management.

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    4 of 10 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Appointment Setting Services for Legal Firm

    4.0 — Read more
    Read 10 Reviews

    Industry Experience

    ACC has demonstrated expertise across various industries, including Information Technology, Legal, Financial Services, Government, and Retail. Clients frequently commend their efficiency, reliability, and quality of service, noting significant time and cost savings. Overall sentiment is positive, particularly within IT and Legal sectors, where ACC's ability to enhance productivity and customer service is highlighted. Potential clients in these industries may find ACC to be a strong fit for their projects.

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    Select Industry to see insights

    Other industries Legal Financial services Retail Government Consumer Products Other Industry Information technology

    Average Project Cost Breakdown

    $50,000 to $199,999 (4) Less than $10,000 (2) $10,000,000 + (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally express positive sentiments regarding the cost-effectiveness and value for money offered by the company. One client noted a savings of approximately $50,000 per month, while another highlighted an annual expenditure exceeding $10 million, reflecting confidence in the service's efficiency. However, some clients suggested improvements in pricing structures, indicating a desire for more competitive rates. Overall, the feedback underscores a strong appreciation for the quality of service relative to the costs incurred.
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  • BitWide Logotype

    5.0 12 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Calgary, Canada

    Services provided

    30% Call Center Services
    30% Sales Outsourcing
    25% Email Marketing +1
    15% Content Writing Services

    Focus Areas

    35% Answering services
    50% Inbound appointment scheduling
    15% Virtual receptionist

    BitWide is a company specializing in outbound call center and telemarketing services, focusing on lead generation and customer engagement. The reviews reflect a positive overall sentiment, with 100% of clients commending their effective communication and adaptability. Notably, 60% of reviewers appreciated their project management and service customization, while 40% highlighted the responsiveness of their team in addressing client needs.

    See all 12 projects

    Reviews mention Hard working

    Clients consistently highlight BitWide's hard-working nature, emphasizing their commitment to project success. One client noted that the entire team, including the CEO, was engaged and willing to adjust tactics as necessary. Despite initial delays, the client acknowledged that the team is now on track, delivering expected metrics. The feedback suggests a strong sentiment of appreciation for BitWide's dedication and responsiveness in meeting project goals.
    • Sales Outsourcing for Digital Marketing Company
      5.0 Nov 2, 2023

      They are trustworthy. Everyone is engaged with this being successful up to and including the CEO. The team is very willing and capable of making edits, adjusting tactics as needed. Easy team to work with.

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    6 of 6 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    LinkedIn & Email Outreach for Web & App Development Company

    5.0 — A web and app development company has hired BitWide to provide cold calling, LinkedIn, and email outreach services. They've provided prospects with quotes and brought in their visions and Read more
    Read 6 Reviews

    Industry Experience

    BitWide has demonstrated expertise across multiple industries including business services, advertising & marketing, IT services, and various other sectors. Clients commend their effective lead generation, outreach capabilities, and strong communication skills. Overall sentiment reflects high satisfaction, with particular praise for their ability to adapt strategies and deliver measurable outcomes, especially in increasing meeting rates and generating qualified leads. This positions BitWide as a strong candidate for clients in need of sales outreach and marketing support across diverse sectors.

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    Select Industry to see insights

    Software Consumer Products IT Services Business services Advertising & marketing

    View projects from:

    Canada (6) India (1) Russia (1) United States (1)
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  • AnswerConnect Logotype

    4.6 32 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Portland, OR

    Services provided

    70% Call Center Services
    30% Sales Outsourcing

    Focus Areas

    57% Answering services
    29% Virtual receptionist
    14% Inbound appointment scheduling

    AnswerConnect is a company specializing in Contact Center Services, offering a range of solutions including Customer Support Services, Inbound Call Center, and Call Handling. Across the reviews, a notable 80% highlight their exemplary customer service and punctuality, while 70% commend their professionalism and efficiency. Clients report significant cost and time savings, with some noting a reduction in labor costs by approximately $3,000 to $5,000 monthly.

    See all 32 projects
    2 of 2 Answering services reviews are 5 stars
    1 new review for Answering services in past 6 months
    Less than $10,000 avg. project cost

    Answering services Experience

    AnswerConnect consistently receives positive feedback for its expertise in answering services, with clients highlighting strong customer service and effective call handling. 100% of reviewers commend their organization and project management capabilities. Clients appreciate the personalized solutions and timely communication, noting the significant impact on lead qualification and customer satisfaction. No negative feedback was reported, indicating overall satisfaction with AnswerConnect's services.

    Read Most Recent Review
    18 of 32 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Effective Answering Service Solution

    4.5 — Read more
    Read 32 Reviews

    Industry Experience

    AnswerConnect has demonstrated expertise across multiple industries including retail, legal, manufacturing, arts and entertainment, information technology, and financial services. Clients have consistently praised their personalized customer service, effective call management, and adaptability in scripting. Overall sentiment is overwhelmingly positive, with clients noting significant labor cost savings and improved customer satisfaction. AnswerConnect is particularly well-suited for businesses seeking to enhance customer interaction while managing high call volumes efficiently.

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    Select Industry to see insights

    Advertising & marketing Retail Legal Manufacturing Arts, entertainment & music Information technology Other industries Real estate Business services Financial services Telecommunications
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  • Telework PH Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Baliuag, Philippines

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Data Annotation Services

    Focus Areas

    100% Answering services

    Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.

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  • MANGO5 Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    MANGO5 is a mid-sized company specializing in Contact Center Services, offering Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. According to reviews, 100% of clients appreciate their high level of customer satisfaction and reliable trust-building practices. Their commitment to continuous improvement and competitive pricing also stands out, though their thorough hiring process may take longer than expected.

    See all 2 projects
    1 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Online insurance Company

    5.0 — An online insurance company partners with MANGO5 for call center services. The team is responsible for selling the client's products to potential customers. Read more
    Read 1 Review

    Industry Experience

    MANGO5 excels in providing customer support and sales solutions primarily within the IT Services sector. Clients commend their professionalism, reliability, and commitment to training, which enhances customer satisfaction and conversion rates. Their strategic location in South Africa, coupled with competitive pricing, makes them appealing for international service needs, particularly for UK-based customers. Overall sentiment is positive, highlighting MANGO5's strengths in trust-building and operational efficiency.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have praised MANGO5 for providing competitive pricing that delivers strong value for money. One client highlighted MANGO5's compelling arguments for engagement, noting they chose the company for its competitive rates and service quality. Additionally, the client reported satisfaction with MANGO5's performance in customer service and sales, indicating that the cost-effectiveness of their services has led to measurable improvements in customer satisfaction and conversion rates. Overall, the sentiment reflects a positive perception of MANGO5's pricing relative to the quality of service provided.
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  • Call Center Solutions Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    250 - 999
    Montego Bay, Jamaica

    Services provided

    50% Call Center Services
    50% Recruiting

    Focus Areas

    100% Answering services

    Call Center Solutions is a Customer Support Services provider specializing in call handling for businesses such as hotel reservations. The company received positive feedback for its impressive work culture and responsiveness, with around 80% of reviewers acknowledging these aspects. While communication could improve, recent developments are anticipated to address this concern.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Recruitment Services for Hotel Contact Center

    5.0 — Call Center Solutions provided recruitment services for a hotel reservation company. The team was responsible for hiring qualified candidates. Read more
    Read 1 Review

    Industry Experience

    Call Center Solutions has effectively served the Hospitality & Leisure industry, specifically noted for their work with Brittain Resorts. Clients commend their ability to lower abandonment rates and enhance recruitment quality, reflecting strong project management and responsiveness. Overall sentiment is positive, highlighting their cultural alignment and impressive work ethic. This provider would be particularly well-suited for businesses within the hospitality sector seeking to improve customer service and operational efficiency.

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    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed positive sentiments regarding Call Center Solutions' overall cost and value for money. One client noted a significant reduction in attrition rates and appreciated the company's alignment with their values, highlighting the effective recruitment solutions provided. While there were suggestions for improved communication, the overall feedback indicates that clients feel they receive good value relative to the services rendered, particularly in fostering a strong company culture.
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    More responsive than most other service providers

    Call Center Solutions is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Helplama Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Walnut, CA

    Services provided

    25% Call Center Services
    75% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Helplama specializes in providing customer support services, including managing communication channels such as emails, live chat, phone, and social media inquiries. The overall feedback highlights their efficiency in improving response times and customer satisfaction, as well as their organized project management and impressive agent retention. The client noted no areas for improvement, indicating high satisfaction with Helplama's services.

    See all 1 projects

    Industry Experience

    Helplama has demonstrated strong expertise in the eCommerce sector, particularly in customer support for digital consumer products. They received positive feedback for their quick response times and effective resolution of customer inquiries, leading to significant improvements in customer satisfaction scores. Their organized processes and dedicated account management were also noted as strengths. Overall, their impact in the eCommerce industry indicates a solid fit for businesses seeking enhanced customer support solutions.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with Helplama's value for money, noting efficient service and effective project management. One CEO highlighted the significant improvement in response times and customer satisfaction rates after engaging Helplama, emphasizing their organized approach and dedicated account management. The long-term retention of agents was particularly praised, indicating a strong investment in quality. Overall, clients feel that Helplama delivers excellent service relative to its pricing, with no reported areas for improvement.
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  • Sunlightsol Technologies Logotype

    Sunlightsol Technologies

    4.8 4 reviews
    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    40% Call Center Services
    15% Mobile App Development
    15% Web Development +3
    10% IT Managed Services
    10% Social Media Marketing
    10% UX/UI Design

    Focus Areas

    70% Answering services
    25% Virtual receptionist
    5% Inbound appointment scheduling

    Sunlightsol Technologies is a web development company that specializes in creating modern, user-friendly e-commerce platforms and digital solutions. The company consistently receives positive feedback, with clients praising their technical expertise, project management, and ability to deliver projects on time. Over 90% of reviewers highlight their responsiveness and ability to adapt to changing requirements.

    See all 4 projects

    Reviews mention Adaptable

    Sunlightsol Technologies has received positive feedback for its adaptability in project management. Clients noted their responsiveness to changing requirements and ability to address feedback promptly, which facilitated seamless collaboration. One client highlighted that Sunlightsol Technologies maintained clear communication and adapted well to evolving needs, ensuring timely delivery of milestones. Overall, clients expressed satisfaction with the company's innovative approach and dedication to customized solutions.
    • UX/UI Design for eCommerce
      5.0 Oct 2, 2026

      They maintain clear communication, responded to requirements and adapted well to changing needs. It was completed within agreed timeline and issues were addressed quickly. Their ability to turn ideas into practical working solutions while remaining responsive to changing requirements.

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    1 of 1 reviews is 5 stars
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Sunlightsol Technologies has received positive feedback over the past six months for their effective project management and clear communication. Clients have praised their ability to transform concepts into functional digital platforms, with one reviewer noting increased website traffic and improved customer engagement as measurable outcomes. The company is recognized for its responsiveness to changing requirements and delivering projects on time, aligning well with client values and budget expectations.
    Read 1 Recent Review

    Average Project Cost Breakdown

    Less than $10,000 (4)

    What Clients Have Said

    Sunlightsol Technologies has received positive feedback regarding their overall cost and value for money. Clients consistently noted that the pricing fit their budget and highlighted the good value for the cost of services provided. For instance, one client emphasized that Sunlightsol Technologies aligned perfectly with their budget and values, while another mentioned the company's ability to deliver exceptional results without compromising quality. Overall, the sentiment reflects satisfaction with the financial investment in their services.
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    Australia (1) India (1) United States (1)
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  • Outsource2india Logotype

    Outsource2india

    5.0 9 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    20% Web Development +2
    10% AI Development
    10% Custom Software Development

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    Outsource2india is a versatile outsourcing company offering services in engineering support, data management, and back-office operations. Their clients consistently highlight their professionalism, attention to detail, and ability to meet project deadlines. An impressive 100% of reviews praised their effective communication and organization, while 67% noted their strong cultural fit and value for cost. Overall, client feedback reflects a positive experience with Outsource2india's ability to improve operational efficiency and deliver high-quality deliverables.

    See all 9 projects

    Reviews mention Autonomous

    Outsource2india received positive feedback regarding its autonomy in managing projects. A client noted that the team effectively handled both technical drawings and financial data without requiring constant oversight, which streamlined operations. The client appreciated the improved turnaround time for draft revisions and the consistency in financial records. However, minor delays due to rework on drawing revisions highlighted the need for better initial alignment on technical standards. Overall, the sentiment reflects satisfaction with Outsource2india's independent project management capabilities.
    • Document Digitization & Management for Construction Firm
      5.0 May 5, 2026

      What did you find most impressive or unique about this company? They were able to manage both technical drawings and financial data without needing constant oversight from our team. Are there any areas for improvement or something Back Office Support Services could have done differently? Better alignment of drawing symbols and technical standards at the beginning of the project would have reduced number of revisions in the early stages.

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    5 of 5 reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Reviewed 5 times in the past 6 months

    Outsource2india has garnered positive feedback from recent clients, highlighting their effective project management and strong attention to detail. A notable review mentioned that their collaboration significantly improved project turnaround times and internal organization. Clients appreciated the team's responsiveness and professionalism, often describing them as an extension of their own teams. Overall, the sentiment is very favorable, with clients reporting enhanced operational efficiency and quality deliverables, though minor improvements in initial alignment on project specifics were suggested.
    Read 5 Recent Reviews

    Industry Experience

    Outsource2india has demonstrated expertise across various industries, including business services, construction, electric, and eCommerce. Clients have praised their attention to detail, organizational skills, and ability to streamline operations, resulting in improved accuracy and increased efficiency. Overall sentiment is highly positive, particularly in business services and construction, where the company effectively supports data management and operational tasks, allowing clients to focus on core activities.

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    Select Industry to see insights

    Construction eCommerce Electric

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Outsource2india is frequently praised for providing good value for money, with clients noting that their pricing fits within budget constraints. Multiple reviews highlight the company's ability to deliver quality work at a reasonable cost, enhancing operational efficiency and allowing teams to focus on core activities. One client specifically mentioned, 'Good value for cost,' while another noted, 'Their professionalism and attention to detail made them a valuable extension of our internal team.' Overall, the sentiment regarding cost and value is highly positive.
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  • Staff Outsourcing Solutions Logotype

    4.4 8 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Services provided

    10% Call Center Services
    10% Back Office Outsourcing
    10% Business Consulting +7
    10% Customer Service Outsourcing
    10% Demand Generation Marketing
    10% Ecommerce Marketing
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    Staff Outsourcing Solutions is a versatile provider specializing in Contact Center Services, Customer Support Services, and both Inbound and Outbound Call Center operations. Their reviews indicate a strong focus on professionalism, adaptability, and effective communication, with 100% of clients reporting satisfaction and impressive service delivery. Clients commend their robust project management and timely responses, highlighting their ability to enhance customer satisfaction and operational efficiency.

    See all 8 projects

    Reviews mention Adaptable

    Clients have consistently highlighted the adaptability of Staff Outsourcing Solutions in meeting their specific needs. For instance, one client noted their employees adapted impressively to new challenges, enabling 16-hour customer service coverage. Another client emphasized their ability to adjust to complex requirements, resulting in impressive response times. Overall, the sentiment regarding adaptability is highly positive, with clients expressing satisfaction with the seamless integration and responsiveness of the team.
    • Sales Services for Travel Company
      5.0 Dec 10, 2019

      The most impressive thing is the ability to adapt to our requirements, as our account is quite complicated. Their response times are impressive and they always work with us to get to the desired outcome.

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    4 of 5 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Sales Services for Travel Company

    5.0 — Staff Outsourcing Solutions provided an inbound sales team for a travel company. The team was responsible for recruitment, hiring and set up of the sales team, and ongoing staff Read more
    Read 5 Reviews

    Industry Experience

    Staff Outsourcing Solutions has garnered positive feedback across various industries, notably eCommerce, Retail, Information Technology, and Transportation. Clients commend their expertise in enhancing customer service operations, with highlights on effective communication, responsiveness, and the ability to adapt to specific operational needs. Overall, sentiment is highly favorable, particularly within eCommerce and Retail, where companies report significant improvements in customer satisfaction and operational efficiency, making them a strong fit for these sectors.

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    Select Industry to see insights

    eCommerce Consumer Products Retail Information technology Transportation

    View projects from:

    United States (6) England (1)
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  • Bungee (formerly Direct Answer) Logotype

    4.8 7 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Capon Bridge, WV

    Services provided

    45% Call Center Services
    35% Customer Service Outsourcing
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    70% Answering services
    20% Virtual receptionist
    10% Inbound appointment scheduling

    Bungee (formerly Direct Answer) is a Contact Center Services provider specializing in Customer Support Services, Inbound and Outbound Call Centers, Telemarketing Services, and Telephonic Support. Overall, 83% of reviews highlight their high-quality customer service and adaptability, with clients praising their efficient call handling, quick integration, and ability to tailor services to specific needs. While some mention occasional communication delays, the company’s personalized approach and responsive project management are consistently commended.

    See all 7 projects

    Reviews mention Receptive

    Clients consistently express appreciation for Bungee's (formerly Direct Answer) receptiveness to feedback and their proactive approach to communication. One client noted their willingness to adapt immediately to changes in procedures, emphasizing their commitment to effective collaboration. Another highlighted their openness to constructive criticism, stating they readily seek feedback to enhance service quality. Overall, the sentiment reflects a strong satisfaction with Bungee's responsiveness and customer service orientation, fostering a positive partnership.
    • Corporate & Donor Call Answering for Global Rights Organization
      4.5 Apr 19, 2018

      They’re communicative and open to constructive feedback. Most of the work they do for us involves processing donations, and when there’s been an error, they've always been receptive to feedback and finding a solution.

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    • Outsourced Billing Services for Stock Research Company
      4.5 May 15, 2019

      Direct Answer, Inc. is always quick to respond to changes in our rules. Yesterday, for example, we changed a procedure. They started following the new method on the spot. They go out of their way to ask us for feedback. They send us call recordings to listen to and tell them what they can do better. Communicating quickly, efficiently, and correctly are the most important job requirements.

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    • Outsourced Billing Services for Stock Research Company
      4.5 May 15, 2019

      Be honest with them. In our experience, they're receptive even when we come to them without a solution. Direct Answer, Inc. is always happy to help. They're good about responding to any problems and letting us know what they'll do to change that situation.

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    3 of 4 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Bungee (formerly Direct Answer) has received overwhelmingly positive feedback for their answering services, with clients reporting exceptional customer service and efficient call management. Approximately 95% of reviewers expressed satisfaction, highlighting the company's ability to integrate seamlessly into existing operations and improve business outcomes. Key strengths include responsive communication and a dedication to understanding client needs, evidenced by significant increases in client revenue and donor engagement. Overall, clients commend Bungee for their personalized approach and effective solutions, with no major areas for improvement noted.

    Read Most Recent Review
    3 of 6 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Order Processing & Support for Advocacy and Reporting Nonprofit

    4.5 — Direct Answer supplements an existing team at a nonprofit, member-based advocacy group. They oversee gift caging, batching, data entry, mail collection/sorting, and online store processes. Read more
    Read 6 Reviews

    Industry Experience

    Bungee has received positive feedback across various industries, notably Utilities, Nonprofits, Media, and Arts. Clients highlight their expertise in call handling, data processing, and customer service. In the Utilities sector, they significantly improved customer engagement, leading to increased revenues. Nonprofits praised their understanding of donor relations and efficient processing. Their adaptability and strong communication skills across all industries foster long-term partnerships, making them a suitable choice for organizations seeking customer support and operational efficiency.

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    Select Industry to see insights

    Media Utilities Other industries Arts, entertainment & music
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  • CXG Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Sofia, Bulgaria

    Services provided

    24% Call Center Services
    25% Customer Service Outsourcing
    21% Back Office Outsourcing +2
    15% Recruiting
    15% Staffing

    Focus Areas

    100% Answering services

    CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

    See all 1 projects

    Industry Experience

    CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.

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    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
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  • Complete Call Solutions Logotype

    4.5 19 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Omaha, NE

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    Complete Call Solutions is a company specializing in Contact Center Services, offering Inbound and Outbound Call Center support, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction with their responsiveness, scalability, and ability to improve customer service efficiency. While most feedback is positive, some reviews (around 20%) suggest the need for enhanced initial setup communication and frequency of support.

    See all 19 projects
    0 of 1 Answering services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    Complete Call Solutions has garnered positive feedback in the Answering Services sector, with clients highlighting their effective team management and responsiveness. Approximately 90% of reviews are positive, emphasizing the provider's ability to meet service-level agreements and improve client scaling. Key strengths include their onshore, in-house solutions and patience with customers. Notable feedback includes consistent communication and ongoing training, although some clients suggest enhancing integrated features. Overall, they are seen as a reliable partner for growth.

    Read Most Recent Review
    8 of 18 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Online Customer Support Services for Manufacturing Firm

    4.5 — Read more
    Read 18 Reviews

    Industry Experience

    Complete Call Solutions has received positive feedback across various industries, including Financial Services, Telecommunications, Automotive, Retail, and Healthcare. Clients commend their expertise in providing Tier 1 support, efficient communication, and scalability. The overall sentiment is strong, with many noting improved customer satisfaction and operational efficiency. Their strengths lie in responsiveness, professionalism, and the ability to seamlessly integrate with client teams. Organizations in need of reliable call center services and efficient customer support will find a good match in this provider.

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    Select Industry to see insights

    Human Resources Automotive Other Industry Business services Healthcare Manufacturing Retail IT Services Telecommunications Financial services

    View projects from:

    Richmond, Virginia (2) Bellevue, Washington (1) Richmond Hill, Georgia (1) Indianapolis, Indiana (1) New York City, New York (1) Lodi, California (1) Loma Linda, California (1) Montgomery, Alabama (1) Brockton, Massachusetts (1) Englewood, Colorado (1) Athens, Georgia (1) Dover, Delaware (1) Chestnut Ridge, New York (1) Newton Falls, Ohio (1) Bisbee, Arizona (1) Elora, Tennessee (1)
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  • Evateck Logotype

    5.0 5 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Oakland Park, FL

    Services provided

    30% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing +1
    10% Content Moderation Services

    Focus Areas

    50% Answering services
    30% Inbound appointment scheduling
    20% Virtual receptionist

    Evateck is a professional Contact Center Services provider specializing in Customer Support Services, including inbound call center and telephonic support. Reviews indicate a highly personalized approach and expert handling of customer queries, with a 100% positive feedback rate highlighting their tailored strategies, reduced response times, and improved customer satisfaction. Their flexibility and alignment with client values are particularly noted.

    See all 5 projects

    Reviews mention Adaptable

    Evateck has received positive feedback regarding their adaptability in client projects. A Project Manager from Midzhur Management Construction highlighted their 'customized approach, proactive problem-solving, flexibility, and adaptability' as impressive traits. The company's ability to tailor support strategies to meet specific business needs significantly enhanced customer satisfaction. Overall, clients feel that Evateck effectively responds to their evolving requirements, demonstrating a strong commitment to accommodating client demands.
    • Customer Support for Ammunition Manufacturing Company
      5.0 Apr 6, 2024

      We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability. So far our cooperation with Evateck has been great and there's not really anything to complain about. If we had to choose one thing - it would be the lack of Chinese language support services as we have a number of customers from that region.

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    2 of 2 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Evateck has received overwhelmingly positive feedback for their Answering services, with clients noting a 90% satisfaction rate. Reviewers commend their professionalism, personalized approach, and responsiveness, leading to significant improvements in customer support metrics, such as a 50% decrease in response times and doubled qualified leads. Notable strengths include their ability to adapt to client needs and provide effective upselling strategies, although some feedback highlights a lack of multilingual support as a potential area for growth.

    Read Most Recent Review
    2 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support for Ammunition Manufacturing Company

    5.0 — Evateck provides customer support services for an ammunition manufacturing company. They manage all incoming customer queries, ensure timely responses, and resolve issues. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (4)

    What Clients Have Said

    Overall, Evateck is perceived as providing excellent value for money, with multiple clients highlighting that their pricing fits within budget while delivering quality services. For instance, one client noted, 'Good value for cost,' emphasizing satisfaction with the pricing relative to the results achieved. Another remarked on significant cost savings and decreased response times, indicating effective resource management. The general sentiment reflects a strong appreciation for Evateck's cost-effectiveness and alignment with client needs.
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  • MAP Communications Logotype

    4.2 14 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Chesapeake, VA

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Focus Areas

    43% Answering services
    29% Inbound appointment scheduling
    28% Virtual receptionist

    MAP Communications is a company specializing in Contact Center Services, including Inbound Call Center and Customer Support Services. Feedback on their services is mixed; while some clients commend their quick response and communication skills, leading to improved efficiency and revenue, others report dissatisfaction with call handling and billing issues, with approximately 50% expressing concerns.

    See all 14 projects

    Reviews mention Efficient

    Clients have praised MAP Communications for their efficient services, highlighting their quick response times and ability to meet deadlines. One client noted a significant reduction in hours and costs, stating they saved 'tons of hours and thousands of dollars.' Moreover, the company has been credited with improving revenue and overall efficiency, indicating a strong alignment with client needs and expectations.
    • Customer Experience Assistance for Manufacturing Service
      5.0 Nov 2, 2017

      They improved our revenue and efficiency. They have flawless communication skills.

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    6 of 14 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    24/7 Service for Finance Firm

    4.0 — Read more
    Read 14 Reviews

    Industry Experience

    MAP Communications has notably worked across various industries, including business services, manufacturing, financial services, information technology, real estate, retail, and consumer products. Feedback highlights strengths in communication and efficiency in the manufacturing sector, with some clients reporting improved revenue. However, the business services sector received mixed reviews, with concerns about service quality and customer experience. Overall, MAP Communications is well-suited for manufacturing and IT, while potential clients in business services should proceed with caution.

    Read All Reviews

    Select Industry to see insights

    Manufacturing Other Industry Healthcare Real estate Retail Financial services Consumer Products Business services Information technology

    View projects from:

    Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)
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  • Westpark Communications Logotype

    4.8 4 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Spring, TX

    Services provided

    25% Call Center Services
    40% Customer Service Outsourcing
    25% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    64% Answering services
    18% Inbound appointment scheduling
    18% Virtual receptionist

    Westpark Communications is a versatile provider of Contact Center Services, specializing in Customer Care Services and telephonic support, including Inbound and Outbound Call Center solutions. Reviews indicate positive customer feedback, highlighting professional, friendly service and effective results, with 100% of reviewers noting their attention to detail and reliability. However, some mention a need for improved agent training.

    See all 4 projects
    2 of 4 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Online Customer Support for Consumer Products Provider

    4.5 — Read more
    Read 4 Reviews

    Industry Experience

    Westpark Communications has received positive feedback across various industries, including real estate, consumer products, and other sectors. Clients commend their professionalism, attention to detail, and effective communication, highlighting improvements in call handling and customer service. Their expertise in call answering and back-office support has significantly boosted revenue and operational efficiency. Overall, they are particularly well-suited for companies seeking reliable customer support and enhanced operational processes.

    Read All Reviews

    Select Industry to see insights

    Consumer Products Real estate

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have consistently praised Westpark Communications for their excellent value for money, noting that their pricing is reasonable compared to competitors. One client mentioned, 'the pricing was reasonable compared to the other call center,' while another highlighted savings of approximately $500 monthly. Overall, feedback indicates that the services provided lead to increased efficiency and revenue, confirming the company's strong cost-effectiveness and commitment to client satisfaction.
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    View projects from:

    Tampa, Florida (1) Austin, Texas (1) Burlington, Vermont (1) San Diego, California (1)
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  • Contact One Logotype

    4.3 8 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Tucson, AZ

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    38% Answering services
    37% Virtual receptionist
    25% Inbound appointment scheduling

    Contact One is a prominent provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Reviews indicate a high level of customer satisfaction, with over 80% of clients praising their promptness and professionalism. While some mention staffing and pricing as areas for improvement, the majority appreciate their advanced technology and substantial cost savings, recommending them as a reliable Customer Service Center partner.

    See all 8 projects
    2 of 8 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Contact Center Services for Hospitality Company

    4.5 — Read more
    Read 8 Reviews

    Industry Experience

    Contact One has demonstrated strong expertise in various industries, including Business Services, Hospitality & Leisure, Utilities, Telecommunications, and Information Technology. Clients in these sectors highly value their quick and thorough call handling, effective customer service, and the ability to save significant time and costs. Overall sentiment is overwhelmingly positive, with notable strengths in prompt service and professional communication. This makes Contact One a suitable choice for businesses seeking reliable inbound services across multiple domains.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Utilities Other industries Telecommunications Information technology Business services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (3) Less than $10,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients generally perceive Contact One's pricing as fair, with several reviews highlighting their flat-rate billing structure as beneficial. One client noted a significant annual expenditure of $1,000,000 to $9,999,999, while another mentioned saving approximately $50,000 monthly. Although some feedback indicated that prices could be perceived as high, the overall sentiment underscores the value for money due to the quality of service and efficiency gained, with many clients appreciating the time and cost savings.
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  • MySource Logotype

    5.0 1 review
    $50,000+
    < $25 / hr
    250 - 999
    Mandaue, Philippines

    Services provided

    25% Call Center Services
    10% Accounting
    10% Back Office Outsourcing +8
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% Sales Outsourcing
    5% Content Moderation Services
    5% Customer Service Outsourcing
    5% Recruitment Process Outsourcing
    5% Web Design
    5% Web Development

    Focus Areas

    100% Answering services

    MySource is a lead generation company renowned for its exceptional organizational skills and effective outreach capabilities. Impressively, 100% of reviewers highlight their excellent communication and responsiveness, with a 100% satisfaction rate in service pricing and quality. Clients commend their listening skills and adaptability, ensuring a great return on investment without any pushback.

    See all 1 projects

    Industry Experience

    MySource Solutions has demonstrated notable expertise in the real estate industry, particularly in lead generation. Clients praise their organizational skills and ability to deliver high-quality leads, significantly improving project ROI. The team is commended for effective communication and responsiveness. Overall, feedback indicates strong satisfaction, with clients recommending clarity in direction to maximize results. This provider is particularly well-suited for businesses seeking robust lead generation support in the real estate sector.

    Read All Reviews

    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with MySource Solutions' pricing, describing it as very competitive and offering excellent value for money. One client noted a significant return on investment with 2-3 quality leads per day, while affirming that the service provided is exceptional for the cost. Additionally, the feedback highlights the team's responsiveness and willingness to adapt to client needs, reinforcing their reputation for delivering valuable services without compromising on quality.
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  • Conversational Logotype

    Conversational

    5.0 4 reviews
    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    36% Virtual receptionist
    14% Inbound appointment scheduling

    Conversational is a professional Contact Center Services provider offering Inbound Call Center, Customer Support Services, and Call Handling solutions. With a 100% positive feedback rate, clients commend their reliable, polite, and effective service, along with seamless project management. Their services help businesses maintain professional images and scale effectively, with 67% of reviewers emphasizing their impact on business growth and client satisfaction.

    See all 4 projects

    Reviews mention Great project management

    Clients have expressed high satisfaction with Conversational's project management, noting their ability to set and exceed expectations. One client highlighted the seamless communication through email and phone, emphasizing that Conversational acts as an integral part of their business. Additionally, the implementation of an Interactive Voice Response system was praised as a significant value-added service, provided without extra charges. Overall, the feedback reflects a strong sentiment regarding their project management effectiveness and commitment to client success.
    • Receptionist Services for IT Services Company
      5.0 Nov 17, 2021

      Conversational has done very well — they set expectations at the beginning and have so far exceeded them. We primarily communicate through email and phone calls. I usually call them when I need something from them.

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    3 of 3 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Inbound Call Center for IT Services Company

    5.0 — Conversational handled an IT services company’s inbound calls. They answered phone calls and routed calls that needed the client’s attention. Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Overall, clients express high satisfaction with Conversational's cost-effectiveness and value for money. One client noted that they scaled their business without excessive spending, while another appreciated the professional image provided for just $129 monthly. Additionally, a managing partner highlighted the exceptional value, stating they believe Conversational offers the best return on investment compared to competitors. The sentiment reflects that Conversational delivers reliable services that justify their pricing, making them a financially feasible option for various businesses.
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    View projects from:

    Washington, District of Columbia (1) Brooklyn, New York (1) Merryville, Louisiana (1)
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  • Telelink Logotype

    4.8 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    St. John's, Canada

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Telelink is a Contact Center Services provider, offering comprehensive Inbound and Outbound Call Center solutions, including Customer Support and Phone Support services. The feedback from their clients is overwhelmingly positive, with 100% of reviewers praising their professionalism, responsiveness, and effective call handling. Clients consistently commend their impressive project management, attention to quality, and exceptional customer service.

    See all 3 projects
    2 of 3 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Hotel & Resorts Company

    5.0 — Telelink has provided 24/7 call answering services for a hotel and resort company. Their work also includes conversations about hotel amenities and service promises. Read more
    Read 3 Reviews

    Industry Experience

    Telelink has received positive feedback across various industries, including Hospitality & Leisure, Mechanical Contracting, and Nonprofit. Clients highlight their effective customer service, responsiveness, and ability to quickly adapt to specific needs, enhancing overall customer experience. In Hospitality, they excel in handling reservation calls, while in Mechanical Contracting, they streamline urgent service calls. Nonprofit clients appreciate their personable approach and data reporting capabilities. Overall, their strengths in communication and project management make them a suitable partner across diverse sectors.

    Read All Reviews

    Select Industry to see insights

    Construction Hospitality & leisure Nonprofit

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) Less than $10,000 (1)

    What Clients Have Said

    Clients have generally expressed satisfaction with Telelink's pricing and value for money. A revenue manager highlighted that the company's competitive pricing and service promises were key factors in their selection. The president of Iron Dog Mechanical noted their extreme satisfaction with the service, emphasizing improved customer experiences and prompt responses. Additionally, the chair of SOPAC appreciated the personalized service, stating that the costs incurred were justified by the effective results achieved, showcasing overall positive sentiment towards the company's value.
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  • Ansafone Contact Centers Logotype

    4.5 1 review
    $1,000+
    $25 - $49 / hr
    250 - 999
    Ocala, FL

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    Ansafone Contact Centers, renowned for their Contact Center Services, excel in Customer Support Services, including Inbound and Outbound Call Center operations. They provided skilled customer service representatives and adaptable project management, receiving 100% positive feedback for their flexibility and high call volume handling. Their bilingual capabilities and national reach in the U.S. make them a valuable partner.

    See all 1 projects
    0 of 1 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Emergency Response Company

    4.5 — Ansafone Contact Centers provided customer service representatives and call infrastructure for a government subcontractor fulfilling a contract to provide emergency response services to hurricane Read more
    Read 1 Review

    Industry Experience

    Ansafone Contact Centers has demonstrated strong capabilities in the government sector, particularly in emergency response scenarios. Their expertise in managing call centers for FEMA's hurricane relief efforts highlighted their strengths in scalability, bilingual support, and adaptability to dynamic environments. Clients noted their responsiveness and flexibility in meeting changing demands, contributing positively to project outcomes. Overall, the sentiment within the government industry is highly favorable, positioning Ansafone as a reliable partner for similar initiatives.

    Read All Reviews

    Select Industry to see insights

    Government

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients commend Ansafone Contact Centers for their effective service delivery, noting that their skilled representatives provided excellent support during critical projects, such as hurricane relief efforts. While specific costs were not detailed, one client mentioned an investment exceeding $1,000,000, reflecting a substantial commitment. Overall, the feedback indicates a favorable perception of the company's value for money, with clients appreciating their flexibility and responsiveness, despite minor suggestions for improved communication on expectations.
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  • Upstream BPO Logotype

    5.0 13 reviews
    $10,000+
    $25 - $49 / hr
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    20% Call Center Services
    15% Customer Service Outsourcing
    12% Data Annotation Services +8
    10% Sales Outsourcing
    7% AI Agents
    7% Back Office Outsourcing
    7% Content Moderation Services
    7% Finance & Accounting Outsourcing (FAO)
    5% Cybersecurity
    5% Generative AI
    5% IT Managed Services

    Focus Areas

    80% Answering services
    10% Inbound appointment scheduling
    10% Virtual receptionist

    Upstream BPO is a contact center services provider that specializes in customer support, inbound and outbound call handling, and telephonic support. Overall, the reviews reflect positively on Upstream BPO, highlighting their well-trained agents and efficient call handling, with 100% of reviews noting improvements in response times and service quality. Clients appreciate their flexibility and dedication, although minor areas for improvement were mentioned.

    See all 13 projects

    Reviews mention Adaptable

    The feedback highlights Upstream BPO's high adaptability to client needs, with one client noting their ability to modify processes effectively. The President & CEO of Skyline Properties emphasized their impressive responsiveness, stating that the agency fulfilled goals on schedule while minimizing errors. Overall, the sentiment regarding adaptability is overwhelmingly positive, indicating that Upstream BPO is capable of adjusting to meet specific client requirements.
    • Sales Outsourcing for Property Management Firm
      5.0 Mar 6, 2024

      The agency may modify the procedure to meet the demands of the consumer and is adaptable to their needs. The organization keeps its word: goals were fulfilled on schedule, mistakes were either completely avoided or minimized. It's amazing how adaptable they are to changing the procedure.

      Read Full Review
    Read All Reviews
    2 of 2 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Financial Services Co

    5.0 — Upstream BPO has been hired by a financial services company to handle inbound calls. The team has been tasked with managing clients who are just joining the Udacity funnel. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment.
    Read All Reviews

    View projects from:

    United States (3) Malaysia (2)

    This provider is fluent in 7 languages:

    • Cantonese
    • English
    • Filipino
    • Hindi
    • Mandarin
    • Russian
    • Urdu

    This provider is available in 5 time zones:

    • Greenwich Mean Time (GMT)
    • Arabia Standard Time (AST)
    • Australia Central Time (ACT)
    • Singapore Standard Time (SGT)
    • Universal Coordinated Time (UTC)
    View Profile Visit Website
  • Pac Biz Contact Center Outsourcing Logotype

    4.7 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Dumaguete, Philippines

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    77% Answering services
    13% Inbound appointment scheduling
    10% Virtual receptionist

    Pac Biz Contact Center Outsourcing specializes in Contact Center Services, focusing on Customer Support Services and Call Handling. Reviews highlight their quick, reliable service, with 100% positive feedback on efficiency improvements. They significantly enhance client operations by saving 20 hours weekly and increasing sales, although some note room for improvement in call clarity.

    See all 3 projects
    0 of 1 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Inbound Appointment Scheduling for Financial Services Company

    4.5 — Read more
    Read 1 Review

    Industry Experience

    Pac Biz Contact Center Outsourcing has received positive feedback across various industries, including advertising & marketing, financial services, and media. Clients commend their reliable customer service, efficiency in handling inbound calls, and ability to enhance lead capture, particularly in marketing and healthcare. Their expertise in administrative support has also proven beneficial for small businesses. Overall sentiment indicates strong performance and adaptability, making them a suitable choice for clients in diverse sectors seeking quality customer support.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Media Financial services

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised Pac Biz for providing cost-effective solutions that enhance customer service capabilities. One client noted significant savings of $2,000 per month and increased efficiency by outsourcing inbound calls, while another highlighted the company's competitive pricing and quality assurance processes. Overall, the sentiment reflects a strong value for money, with clients appreciating the balance of quality service and affordability in their offerings.
    Read All Reviews
    View Profile

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
  • Comprehensive project details
  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Simply Contact
2 Everhelp
3 Helpware CX
4 WOW24-7
5 SupportYourApp
6 Smith.ai
7 Remote CoWorker
8 Boldr.
9 Outsource and Save
10 FlairsTech
11 Welsend
12 AnswerFirst
13 Select VoiceCom
14 CanadaDirect
15 Hugo Inc.

Top 15 Answering Service for Small Business

  1. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Dnipro, Ukraine

    Ability to deliver

    32.3/40.0
    17/20 Reviews
    10/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    35% Call Center Services
    100% Answering services
    65% Other
    View Profile Visit Website
  2. Everhelp Logotype

    Everhelp

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    34.1/40.0
    20/20 Reviews
    9/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    15% Call Center Services
    55% Answering services
    85% Other
    View Profile Visit Website
  3. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Ability to deliver

    32.3/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    20% Call Center Services
    65% Answering services
    80% Other
    View Profile Visit Website
  4. WOW24-7 Logotype

    WOW24-7

    $1,000+
    < $25 / hr
    250 - 999
    Afton, WY

    Ability to deliver

    32.4/40.0
    19/20 Reviews
    7.1/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    25% Call Center Services
    90% Answering services
    75% Other
    View Profile Visit Website
  5. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    31/40.0
    20/20 Reviews
    4.6/10 Clients & Experience
    6.4/10 Market Presence

    Service focus

    30% Call Center Services
    40% Answering services
    70% Other
    View Profile Visit Website
  7. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL

    Ability to deliver

    34.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    4.2/10 Market Presence

    Service focus

    10% Call Center Services
    33% Answering services
    90% Other
    View Profile Visit Website
  8. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    32.5/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website
  9. Outsource and Save Logotype

    Outsource and Save

    $1,000+
    < $25 / hr
    1,000 - 9,999

    Ability to deliver

    30.4/40.0
    17/20 Reviews
    10/10 Clients & Experience
    3.4/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  10. FlairsTech Logotype

    FlairsTech

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Montréal, Canada

    Ability to deliver

    32/40.0
    17/20 Reviews
    10/10 Clients & Experience
    5/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website
  11. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    29.9/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    30% Call Center Services
    70% Answering services
    70% Other
    View Profile Visit Website
  12. AnswerFirst Logotype

    AnswerFirst

    Undisclosed
    Undisclosed
    250 - 999
    Tampa, FL

    Ability to deliver

    29.8/40.0
    13.6/20 Reviews
    9.4/10 Clients & Experience
    6.9/10 Market Presence

    Service focus

    60% Call Center Services
    50% Answering services
    40% Other
    View Profile Visit Website
  13. Select VoiceCom Logotype

    Select VoiceCom

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Ability to deliver

    32.8/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    5/10 Market Presence

    Service focus

    30% Call Center Services
    20% Answering services
    70% Other
    View Profile Visit Website
  14. CanadaDirect Logotype

    CanadaDirect

    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada

    Ability to deliver

    29.2/40.0
    16.2/20 Reviews
    8.8/10 Clients & Experience
    4.2/10 Market Presence

    Service focus

    52% Call Center Services
    100% Answering services
    48% Other
    View Profile Visit Website
  15. Hugo Inc. Logotype

    Hugo Inc.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Ability to deliver

    30.1/40.0
    16.6/20 Reviews
    9.4/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  16. Blue Valley Marketing Logotype

    Blue Valley Marketing

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Ability to deliver

    29.1/40.0
    16/20 Reviews
    9.2/10 Clients & Experience
    3.9/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  17. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Ability to deliver

    28.8/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    4.2/10 Market Presence

    Service focus

    40% Call Center Services
    60% Answering services
    60% Other
    View Profile Visit Website
  18. Hit Rate Solutions Logotype

    Hit Rate Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Chicago, IL

    Ability to deliver

    31.2/40.0
    17.6/20 Reviews
    9.5/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    45% Call Center Services
    50% Answering services
    55% Other
    View Profile Visit Website
  19. VSynergize Logotype

    VSynergize

    $1,000+
    < $25 / hr
    1,000 - 9,999

    Ability to deliver

    28.7/40.0
    15/20 Reviews
    9.5/10 Clients & Experience
    4.2/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  20. TRU29 Solutions Inc. Logotype

    TRU29 Solutions Inc.

    $1,000+
    < $25 / hr
    250 - 999
    Pasig, Philippines

    Ability to deliver

    29.9/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    3.7/10 Market Presence

    Service focus

    25% Call Center Services
    50% Answering services
    75% Other
    View Profile Visit Website
  21. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    32/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    3.4/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  22. MarKam Solutions Logotype

    MarKam Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Ability to deliver

    31/40.0
    17.6/20 Reviews
    10/10 Clients & Experience
    3.4/10 Market Presence

    Service focus

    30% Call Center Services
    65% Answering services
    70% Other
    View Profile Visit Website
  23. Appointment Setter Online Logotype

    Appointment Setter Online

    $1,000+
    Undisclosed
    1,000 - 9,999
    New York, NY

    Ability to deliver

    33.4/40.0
    20/20 Reviews
    10/10 Clients & Experience
    3.4/10 Market Presence

    Service focus

    20% Call Center Services
    15% Answering services
    80% Other
    View Profile Visit Website
  24. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Doylestown, PA

    Ability to deliver

    31.3/40.0
    17.4/20 Reviews
    8.7/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    30% Call Center Services
    30% Answering services
    70% Other
    View Profile Visit Website
  25. 1840 & Company Logotype

    1840 & Company

    $10,000+
    < $25 / hr
    250 - 999
    Overland Park, KS

    Ability to deliver

    30.3/40.0
    17.4/20 Reviews
    8.2/10 Clients & Experience
    4.7/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  26. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    31.9/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  27. MattsenKumar LLC Logotype

    MattsenKumar LLC

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Gurugram, India

    Ability to deliver

    28.1/40.0
    14/20 Reviews
    10/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    25% Call Center Services
    67% Answering services
    75% Other
    View Profile Visit Website
  28. Go4customer Logotype

    Go4customer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Ability to deliver

    27.9/40.0
    16.4/20 Reviews
    7.2/10 Clients & Experience
    4.4/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  29. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    30.2/40.0
    16/20 Reviews
    10/10 Clients & Experience
    4.2/10 Market Presence

    Service focus

    50% Call Center Services
    30% Answering services
    50% Other
    View Profile Visit Website
  30. Ambs Call Center Logotype

    Ambs Call Center

    Undisclosed
    < $25 / hr
    50 - 249
    Jackson, MI

    Ability to deliver

    31.3/40.0
    17.6/20 Reviews
    8.4/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    100% Call Center Services
    34% Answering services
    View Profile Visit Website

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Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.

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Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated November 4, 2026
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Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

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