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Top Small Business Answering Services

Ratings Updated: July 15, 2026
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882 Companies

Client Type: Small Business (<$10M)
Inbound Services: Answering services

Top Answering Service for Small Business

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    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Duluth, GA

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

    See all 53 projects
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Moneypenny USA indicate a generally positive sentiment, with clients appreciating their initial onboarding and customer service. Notably, one client highlighted effective call handling but expressed concerns over inconsistent service quality and unexpected charges. The company was chosen for its high ratings, and while they met deadlines, clearer communication and consistent service post-onboarding were identified as areas for improvement.
    Read 1 Recent Review
    18 of 51 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 51 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
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  • BELLSYSTEM24 VIETNAM Logotype

    Not yet reviewed

    Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Ha Noi, Vietnam

    Services provided

    30% Call Center Services
    20% Content Moderation Services
    20% Customer Service Outsourcing +3
    10% Back Office Outsourcing
    10% Data Annotation Services
    10% Market Research

    Focus Areas

    50% Answering services
    30% Inbound appointment scheduling
    20% Virtual receptionist

    Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.

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  • Pathway Communications Logotype

    Not yet reviewed

    Verified
    $1,000+
    $150 - $199 / hr
    50 - 249
    Markham, Canada

    Services provided

    30% Call Center Services
    35% IT Managed Services
    20% Cybersecurity +1
    15% Cloud Consulting & SI

    Focus Areas

    50% Answering services
    30% Virtual receptionist
    20% Inbound appointment scheduling

    IT managed services company Pathway Communications is in Markham, Canada and Victoria, Canada. Their services include IT managed services and Call Center Services.

    Read more
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  • hello.de AG Logotype

    Not yet reviewed

    Verified
    $100,000+
    $25 - $49 / hr
    250 - 999
    Berlin, Germany

    Services provided

    70% Call Center Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Insurance Services & Brokers

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.

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  • Big Outsource Logotype

    5.0 52 reviews
    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Services provided

    20% Call Center Services
    40% Customer Service Outsourcing
    30% Back Office Outsourcing +1
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    35% Answering services
    45% Inbound appointment scheduling
    20% Virtual receptionist

    Big Outsource is a proficient provider of Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Telephonic Support. Overall, 100% of the reviews praise their commitment to enhancing customer satisfaction, timely project management, and adaptability to client needs. An impressive 67% of reviews highlight their exceptional understanding of client-specific requirements, making them a valuable partner for customer service solutions.

    See all 52 projects

    Reviews mention Well-organized projects

    Clients have expressed high satisfaction with Big Outsource's project organization. One Finance Manager noted that their dedicated assistant significantly improved turnaround times and ensured timely communication with clients. The client highlighted the team's reliability and adaptability to their creative workflow, stating they effectively balanced structure with chaos. Overall, feedback indicates that Big Outsource excels in maintaining well-organized projects, enhancing efficiency and client satisfaction.
    • Video Editing Support for Real Estate Investment Company
      5.0 May 20, 2025

      Having someone we could count on to manage the background logistics was a total game-changer. Big Outsource stepped in quietly but effectively by organizing our tasks, following up with clients, and giving us one less thing to worry about. It felt like having a calm, collected partner keeping things on track while we handled the creative grind.

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    • Video Editing Support for Real Estate Investment Company
      5.0 May 20, 2025

      They were reliable, organized, and knew how to balance structure with the creative chaos we tend to operate in. Super responsive and always on it.

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    1 of 1 Answering services reviews is 5 stars
    $200,000 – $999,999 avg. project cost

    Answering services Experience

    Big Outsource has received overwhelmingly positive feedback for their Answering Services, with 100% of reviewers highlighting strengths in reliability, cost-effectiveness, and excellent communication. Clients have noted significant improvements in operational efficiency and customer support management. One client emphasized the proactive approach of Big Outsource during staffing challenges, ensuring seamless service continuity. Overall, their expertise in scaling operations and maintaining strong client relationships has positioned them as a dependable partner in the answering services sector.

    Read Most Recent Review
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Support for Health Consultation Firm

    5.0 — Big Outsource provides ongoing customer support for a health consultation firm. Read more
    Read 3 Reviews

    Industry Experience

    Big Outsource has garnered positive feedback across various industries, including eCommerce, Information Technology, and Financial Services. Clients praised their responsiveness, organizational skills, and ability to integrate seamlessly into existing workflows. Reviews highlighted measurable improvements, such as reduced turnaround times and enhanced customer satisfaction. Their expertise in managing administrative tasks, customer support, and data management resonates particularly well with businesses in fast-paced environments, making them a strong fit for sectors requiring reliable and efficient outsourcing solutions.

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    Select Industry to see insights

    Medical Legal Healthcare Software Financial services Other industries Wellness & Fitness Beauty Education Real estate Retail Telecommunications Beauty & Cosmetics Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce Chemicals & Biotechnology Arts, entertainment & music
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  • Fusion CX Logotype

    4.6 16 reviews
    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Services provided

    40% Call Center Services
    30% Customer Service Outsourcing
    20% Sales Outsourcing +1
    10% Back Office Outsourcing

    Focus Areas

    60% Answering services
    40% Inbound appointment scheduling

    Fusion CX is a provider of Contact Center Services, excelling in both Inbound and Outbound Call Center operations. Reviewers consistently highlight the company's strengths in delivering excellent customer support and saving substantial time and money, with over 80% emphasizing their problem-solving abilities and pricing advantages. A notable 90% of feedback is positive, reflecting satisfaction with their telephonic support and customer care services.

    See all 16 projects

    Reviews mention Hard working

    Clients have consistently praised Fusion CX for their hard work and dedication. One client noted their impressive ability to manage operations even during holidays, highlighting their commitment to providing continuous service. Additionally, the successful handling of over 6,000 calls per month resulted in doubled sales, demonstrating their effectiveness and diligence in meeting project demands. Overall, the sentiment reflects a strong appreciation for their hardworking nature and reliability in delivering results.
    • Order & Complaint Management Support for Delivery App Co
      5.0 Jul 5, 2022

      What did you find most impressive or unique about this company? They manage to work even within holidays.

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    2 of 7 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Inbound Calls for Consulting Company

    5.0 — Fusion BPO Services provides inbound and outbound calling services for a consulting company. They use MWP tools for agent access.  Read more
    Read 7 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients generally perceive Fusion CX as offering competitive pricing and good value for money. For instance, one client highlighted that their services saved them approximately $4,000 in labor costs monthly, while another noted they provide affordable rates covering a wide range of services. However, some feedback indicated that pricing could be improved further, suggesting a desire for a more transparent pricing structure. Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the financial savings and quality of service.
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    United States (6) India (2)
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  • Welsend Logotype

    4.9 11 reviews
    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Services provided

    30% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +1
    10% CRM Consulting and SI

    Focus Areas

    70% Answering services
    30% Inbound appointment scheduling

    Welsend is a well-regarded provider of Contact Center Services, excelling in inbound and outbound call handling, customer support, and telemarketing services. Across reviews, clients praise Welsend for their professionalism, operational efficiency, and project management capabilities, with a 90% issue resolution rate within 48 hours. Many reviewers highlight the company's detail-oriented approach and effective communication, though some note opportunities for improvement in staff retention and service level management.

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    Reviews mention Professional

    Clients consistently commend Welsend for their exceptional professionalism and strong project management capabilities. One client noted their impressive responsiveness and meticulous attention to detail, ensuring that all aspects of the project aligned with expectations. Another client highlighted their superior coordination abilities and problem-solving skills, emphasizing that Welsend never shies away from addressing challenges. Overall, the sentiment reflects a high level of satisfaction with Welsend's professional approach and execution.
    • Call Center Services for Telecommunications Company
      5.0 Dec 11, 2023

      Throughout the duration of their work, Welsend's project management abilities also impressed me greatly. They were attentive to our needs, receptive to our viewpoints, and consistently maintained their professionalism. Regular meetings are held with us on a weekly or monthly basis to assess the status of the project and take timely action to address potential issues or challenges. The Welsend team has complete solutions to pre-identify or urgently respond to issues/risks to ensure proper project operations.

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    • Staffing Support & Analytics for Manufacturing Company
      5.0 Feb 15, 2022

      They have strong project management capability. They never hide problems or find excuses if there are any. Both the project manager and account manager demonstrate superior coordination ability, strong problem-solving. Professionalism!

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    5 of 6 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outbound Call Support for Hotel Chain

    5.0 — Welsend provides call center services for an e-commerce company. They are responsible for doing outbound calls, notifying hotels to install HRS plug-in, and providing technical support. Read more
    Read 6 Reviews

    Industry Experience

    Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.

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    Telecommunications Government Transportation Manufacturing Hospitality & leisure

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    China (5) Germany (1)
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  • WOW24-7 Logotype

    4.8 36 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Afton, WY

    Services provided

    25% Call Center Services
    65% Customer Service Outsourcing
    10% IT Staff Augmentation

    Focus Areas

    90% Answering services
    10% Inbound appointment scheduling

    WOW24-7 is a distinguished provider of Contact Center Services, specializing in Customer Support and Call Handling, offering round-the-clock service. Reviewers consistently praise their high level of professionalism, timely responsiveness, and proactive engagement, with over 90% noting their continuous service improvement and reliability. Approximately 85% of clients highlight WOW24-7’s adaptability in meeting diverse customer needs across various industries.

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    4 of 6 reviews are 5 stars
    4 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 6 times in the past 6 months

    In the last six months, client feedback for WOW24-7 has been overwhelmingly positive, highlighting their timely communication, responsiveness, and commitment to continuous improvement. Clients noted significant enhancements in support ticket management and response times, with one stating, "Ticket response time improved, with proactive suggestions for enhancements." Another client praised their flexible service and ability to meet SLAs consistently, emphasizing the team's professionalism and ownership. While some suggested a need for deeper product knowledge, overall sentiment reflects strong satisfaction with WOW24-7's services.
    Read 7 Recent Reviews

    Industry Experience

    WOW24-7 has demonstrated its expertise across various industries, including Information Technology, eCommerce, Consumer Products, and Education. Clients consistently praise their responsiveness, proactive communication, and ability to enhance customer experience. Overall sentiment is positive, with notable strengths in providing 24/7 support, ticket triaging, and flexibility in adapting to specific needs. Companies in IT and eCommerce particularly benefit from WOW24-7's dedicated customer service approach, making them a strong candidate for businesses seeking reliable customer support solutions.

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    Consumer Products Software Design Manufacturing Hospitality & leisure Telecommunications Healthcare Energy & natural resources IT Services Education Other industries eCommerce Information technology Consumer products & services Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (11) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    WOW24-7 has received consistent praise for their cost-effectiveness and value for money. Clients frequently highlight that their pricing fits within budget constraints while delivering high-quality service. For instance, one client noted the company's ability to provide a dedicated support team at half the cost of maintaining a similar team in-house. Overall sentiment leans positively, with multiple reviewers emphasizing the good value for the cost and the efficiency of WOW24-7's services.
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  • Blue Valley Marketing Logotype

    4.9 16 reviews
    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Services provided

    35% Call Center Services
    40% Customer Service Outsourcing
    25% Sales Outsourcing

    Focus Areas

    45% Answering services
    45% Virtual receptionist
    10% Inbound appointment scheduling

    Blue Valley Marketing, a distinguished provider of Contact Center Services, excels in both inbound and outbound call center operations, telemarketing, and comprehensive customer support services. The company is consistently praised for its exceptional project management, responsiveness, and communication, with 100% of reviewers highlighting their professional delivery and commitment to customer satisfaction. Notably, Blue Valley Marketing has been instrumental in enhancing user experiences, reducing wait times, and improving customer satisfaction scores across diverse industries.

    See all 16 projects

    Reviews mention Knowledgeable

    Clients have consistently praised Blue Valley Marketing for their knowledgeable team, highlighting their expertise in enhancing customer service and operational efficiency. One client noted the 'responsive and knowledgeable agents' who efficiently handled inquiries and reservations. Their commitment to excellence, evidenced by fast response times and meticulous data tracking, has led to significant improvements in customer satisfaction and revenue growth, reinforcing the overall positive sentiment regarding their knowledge and capabilities.
    • Customer Support Services for Restaurant Business
      5.0 Sep 6, 2023

      Blue Valley has been a game-changer for our restaurant company. Since partnering with them, we've witnessed significant progress and undeniable success. Firstly, our customer satisfaction ratings have soared higher, thanks to their responsive and knowledgeable agents who handle inquiries and reservations efficiently. Additionally, their data analytics and reporting have helped us optimize staffing levels, resulting in reduction of labor costs without compromising service quality.

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    10 of 11 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Services for Restaurant Business

    5.0 — A restaurant company hired Blue Valley Marketing to help them improve their customer service and reduce the wait times for orders. The team's work involved providing round-the-clock phone support Read more
    Read 11 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (5) $10,000 to $49,000 (4) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Blue Valley Marketing's competitive pricing and strong value for money. One client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another mentioned that 'cost per renewal/acquisition has been in line with our expectations.' Overall, feedback reflects a sentiment of satisfaction with the cost-effectiveness of their services, with multiple clients expressing that Blue Valley exceeded their expectations without compromising quality.
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    More responsive than most other service providers

    Blue Valley Marketing is responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Boldr. Logotype

    4.8 10 reviews
    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Services provided

    15% Call Center Services
    50% Customer Service Outsourcing
    15% Back Office Outsourcing +2
    15% Employer of Record (EOR) Services
    5% Data Annotation Services

    Focus Areas

    100% Answering services

    Boldr. is a company specializing in Contact Center Services, providing comprehensive Customer Support Services including Inbound and Outbound Call Center functions. The reviews highlight their ability to integrate smoothly and manage customer interactions effectively, with 100% positive feedback on their adaptability and commitment to client needs. Reviewers commend Boldr.'s project management skills and passion, though some seek more proactive feedback and nimbleness to changes.

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    2 of 3 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Email, Call and Chat BPO Support for Home Goods Company

    4.5 — Boldr. provides a home goods firm with BPO services; the client runs training. The partnership has evolved into multiple offshore teams that handle customer interactions via phone calls, live chats, Read more
    Read 3 Reviews

    Industry Experience

    Boldr. has demonstrated expertise across various industries, including retail, e-commerce, insurance, manufacturing, and consumer products. Clients praise their commitment to scalability, cultural alignment, and effective communication, leading to notable improvements in customer support metrics. The overall sentiment is positive, highlighting Boldr.'s ability to adapt and integrate seamlessly into clients' operations, particularly in dynamic environments requiring technical knowledge and customer service excellence. Potential clients in these sectors may find Boldr. to be a suitable partner for their outsourcing needs.

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    Select Industry to see insights

    Other industries Other Industry Retail Manufacturing Consumer Products Consumer products & services

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients commend Boldr. for delivering significant cost savings and excellent value for money. One client noted savings of $6 million annually due to their partnership, emphasizing cost-effectiveness without compromising quality. Others highlighted their competitive pricing and strong culture fit, aligning well with client values. Overall, feedback reflects a positive sentiment regarding Boldr.'s affordability and the substantial return on investment they provide.
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    United States (6) Austria (1) Canada (1)
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  • LimTC Logotype

    5.0 42 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    15% Call Center Services
    50% Customer Service Outsourcing
    25% Back Office Outsourcing +1
    10% HR Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    LimTC is a distinguished company specializing in Contact Center Services, including Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. The company has garnered overwhelmingly positive feedback, with over 95% of reviews highlighting their professionalism, efficiency, and alignment with client values. Reviewers frequently commend LimTC's ability to enhance customer satisfaction and operational efficiency, with metrics such as a 30% reduction in ticket resolution time and a significant increase in customer satisfaction scores.

    See all 42 projects

    Reviews mention Accommodating

    Clients consistently express positive sentiments regarding LimTC's accommodating nature. One client highlighted the vendor's ability to provide qualified staff quickly and their seamless integration into existing teams, emphasizing the ease of communication and management. Another client praised LimTC's adaptability to process changes and their commitment to understanding the client's needs fully. Overall, feedback reflects a strong appreciation for LimTC's responsiveness and willingness to meet specific client requirements, contributing to a highly satisfactory partnership.
    • Call Center Serices for IT Company
      5.0 Jul 15, 2023

      They did an incredible job. LimTC is very organized and structured and delivered everything in a timely manner. We had a few changes that were implemented to our processes and the team adapted right away without any kind of issues. They really took the time to understand our organization, our goals, and our existing processes.

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    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Over the past six months, LimTC has received positive feedback for its effective client support services, successfully handling 90% of inbound calls and 70% of emails. Clients appreciate the company's cultural fit and commitment to improvement. However, some noted that project management could benefit from more prioritization, as tasks are handled on a first-come-first-served basis. Overall, LimTC is recognized for its value and alignment with client goals.
    Read 1 Recent Review
    11 of 12 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Client Support for Crypto Firm

    5.0 — Limitless Technology Consultants provided multi-channel support for a customer base. They managed renewals, upgrades, downgrades, and support. Read more
    Read 12 Reviews

    Industry Experience

    LimTC has demonstrated its expertise across various industries, including Insurance, Information Technology, Education, and Business Services. Clients commend LimTC for its high-quality support, effective communication, and ability to integrate smoothly into existing operations. The overall sentiment is overwhelmingly positive, with notable improvements in customer satisfaction and operational efficiency. The company excels in providing multilingual support and has proven adept in enhancing lead generation and customer service capabilities across sectors, making it a versatile choice for potential clients.

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    Select Industry to see insights

    Education eCommerce Financial services Real estate Advertising & marketing Information technology Insurance Business services Software IT Services
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  • Answering Service Care Logotype

    4.8 20 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Margate, FL

    Services provided

    60% Call Center Services
    20% Customer Service Outsourcing
    10% Sales Outsourcing +2
    5% Back Office Outsourcing
    5% Business Consulting

    Focus Areas

    75% Answering services
    15% Virtual receptionist
    10% Inbound appointment scheduling

    Answering Service Care, a provider of Contact Center Services and Customer Support Services, is highly regarded for its professional, helpful, and thorough customer care, with 87.5% of reviews highlighting their effective call handling and reliable 24/7 service. While there is praise for their bilingual support and value-for-money pricing, some feedback indicates areas for improvement such as mobile app updates and call recognition systems.

    See all 20 projects
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent feedback from clients of Answering Service Care highlights their professionalism and effectiveness in providing 24/7 customer support. A client from Wild Bill's Soda Co. noted the seamless communication with franchisees and customers, emphasizing the company's thoroughness and helpfulness. The positive sentiment is reinforced by the successful outcomes achieved, with no reported areas for improvement, indicating a strong alignment with client expectations and project goals.
    Read 1 Recent Review
    9 of 14 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Roofing Contractor

    5.0 — A roofing contractor tapped Answering Service Care to provide 24/7 call center services. The team accommodates customers and captures their information through a provided script and a list of Read more
    Read 14 Reviews

    Industry Experience

    Answering Service Care has demonstrated strong expertise across various industries, including Food & Beverage, Healthcare, Real Estate, and Manufacturing. Clients appreciate their 24/7 live answering services, bilingual support, and responsiveness, particularly in managing customer inquiries and appointment scheduling. Feedback highlights their professionalism, effective communication, and ability to tailor services to specific needs. Overall, sentiment is positive, indicating a good fit for businesses seeking reliable and efficient customer service solutions.

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    Select Industry to see insights

    Healthcare Other Industry Construction Media Real estate Manufacturing Information technology Food & Beverage

    Average Project Cost Breakdown

    Less than $10,000 (4) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently express satisfaction with Answering Service Care's pricing, noting it as a key factor in their decision to engage the company. For instance, one client highlighted that 'pricing fit our budget,' while another remarked on the 'good value for cost.' Overall, the sentiment reflects a positive perception of value for money, with many clients emphasizing the comprehensive service provided relative to the costs incurred.
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  • HelpSquad Logotype

    5.0 11 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Doylestown, PA

    Services provided

    30% Call Center Services
    40% Back Office Outsourcing
    30% Customer Service Outsourcing

    Focus Areas

    30% Answering services
    40% Virtual receptionist
    30% Inbound appointment scheduling

    HelpSquad is a customer service center offering a range of services, including inbound call center and customer support services. The company is lauded for its exceptional communication and alignment with client needs, achieving around 33% labor cost savings and enhancing service hours by 25%. Approximately 100% of reviewers praise their project management and adaptability, highlighting their ability to deliver tailored solutions promptly.

    See all 11 projects

    Reviews mention Great project management

    Clients have noted HelpSquad's exceptional project management capabilities, emphasizing timely communication and responsiveness. One client highlighted, 'communication and project management was done in a timely fashion,' which contributed to a successful project outcome with a closing-to-booking conversion rate exceeding 35%. Overall, the sentiment reflects strong satisfaction with HelpSquad's ability to meet project needs effectively.
    • Conversion Optimization for Digital Marketing Agency
      5.0 Nov 18, 2024

      They were in constant contact via email, and if I ever had a question I could get on a call with their team.

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    Industry Experience

    HelpSquad has garnered positive feedback across various industries, including Real Estate, Education, Advertising & Marketing, Medical, Manufacturing, and Software. Clients commend their responsiveness, exceptional customer service, and cost-effectiveness. In Real Estate, they improved guest communication and reduced labor costs. In Education, they provided seamless call center support. In Advertising & Marketing, they successfully increased lead generation. Overall, HelpSquad's expertise and personalized approach make them a strong fit for businesses seeking customer service and support solutions.

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    Select Industry to see insights

    Real estate Education Pharmaceuticals Business services Advertising & marketing Medical Consumer Products Manufacturing Software Supply Chain, Logistics, and Transport Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight HelpSquad's competitive pricing and strong value for money. One client noted a 33% labor cost savings while maintaining high service quality, emphasizing the good value for cost. Another praised the personalized service and broad technical depth relative to their budget. Overall sentiment reflects satisfaction with the affordability and effectiveness of the services provided, with multiple clients stating that HelpSquad fits well within their budgets and meets their needs without sacrificing quality.
    Read All Reviews

    View projects from:

    Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)
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  • Outsource and Save Logotype

    Outsource and Save

    5.0 8 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999

    Services provided

    35% Call Center Services
    35% Back Office Outsourcing
    15% Customer Service Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    45% Answering services
    45% Inbound appointment scheduling
    10% Virtual receptionist

    Outsource and Save is a company specializing in Contact Center Services, including Customer Support Services and both Inbound and Outbound Call Center operations. The company is highly praised for its affordability, efficiency, and bilingual staff, with reviewers noting significant payroll savings and improved customer service. All reviewers express positive feedback, highlighting effective communication and seamless onboarding processes.

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    Reviews mention Experienced

    Clients have expressed high satisfaction with Outsource and Save, particularly highlighting their efficient call handling and strong administrative support. One client noted that no calls were on hold for longer than 30 seconds, and praised the onboarding manager for her exceptional service and responsiveness. Overall, the sentiment is positive, with clients appreciating the company's medical knowledge and the smooth operation of their services, although there is a desire for expanded offerings, such as billing and coding.
    • Call Center Services for Management Service Organization
      5.0 Apr 13, 2022

      I am impressed by their medical knowledge and how well they understand complicated administrative functions. It was also a pleasant experience to going through their onboarding process.

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    Industry Experience

    Outsource and Save has received positive feedback across several industries, including Manufacturing, Financial Services, Consumer Products, Consulting, Human Resources, and Healthcare. Clients praise their expertise in telemarketing, customer service, and operations management, noting increased sales, improved customer satisfaction, and streamlined processes. In Manufacturing and Healthcare, they excel in managing high volumes of calls and administrative tasks. The Financial Services sector highlights their success in client outreach and retention. Overall, the sentiment is highly favorable, particularly for those seeking cost-effective outsourcing solutions.

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    Select Industry to see insights

    Manufacturing Financial services Consumer products & services Consulting Human Resources Healthcare Construction

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients have consistently praised Outsource and Save for their affordable pricing and exceptional value for money. For instance, a director noted that their budget-friendly rates provided high-quality services, stating, 'It’s rare to find a company that offers great service, communicates well, and still fits within our budget.' Another client highlighted a significant 68% reduction in payroll costs while increasing service capacity, emphasizing their effective cost management and value delivery.
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    View projects from:

    Los Angeles, California (5) Miami, Florida (1) Glendale, California (1) Pasadena, California (1)
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  • Intelemark Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Scottsdale, AZ

    Services provided

    50% Call Center Services
    30% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Market Research

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Intelemark is a leading provider of Outbound Call Center and Telemarketing Services, specializing in generating qualified leads and setting appointments for businesses across various industries. Their clients consistently praise their responsiveness, flexibility, and ability to integrate seamlessly as an extension of their client's teams, with over 90% of reviews highlighting their effective communication and professional approach. The company excels in providing personalized and effective telephonic support, consistently delivering substantial business results.

    See all 12 projects

    Reviews mention Well-organized projects

    Clients have consistently praised Intelemark for their well-organized project management. One executive noted, "Intelemark has performed excellently," highlighting their effective communication and timely responses. The detailed daily reports and weekly calls contributed to the client's confidence in the team's organization. Additionally, the Account Manager, Elaine, was commended for her awareness of team activities and the seamless integration of appointment scheduling into the client's calendar, reinforcing the overall positive sentiment regarding project organization.
    • BPO Services for Software Company
      5.0 Mar 9, 2022

      Intelemark has performed excellently. Their communication is great, and whenever I have a question, someone comes back to me within a day. Elaine is very organized and nice to work with, and she’s always aware of what her team is doing. She’s also excellent at providing us with data and reports. I get a daily report detailing the number of calls and appointments made, as well as other data. They also book the appointments directly into our sales team calendar and send them background information. Additionally, we have a weekly call to discuss how the appointments went and answer questions from their team.

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    9 of 11 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    BPO Services for Software Company

    5.0 — Intelemark helps a software company schedule appointments for their sales team. They constantly call potential clients and send detailed information to the sales team once they concrete an Read more
    Read 11 Reviews

    Industry Experience

    Intelemark has demonstrated expertise across various industries, including Medical, Energy & Natural Resources, Financial Services, and Manufacturing. Feedback highlights their effectiveness in lead generation and appointment setting, with clients praising their responsiveness and ability to integrate seamlessly into internal teams. The overall sentiment is positive, emphasizing their strong communication, project management, and understanding of client needs. Companies in the medical and energy sectors particularly noted significant impacts on sales funnels, making Intelemark a strong candidate for organizations seeking tailored outreach solutions.

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    Select Industry to see insights

    Medical Energy & natural resources Other Industry Consulting Manufacturing IT Services Financial services Healthcare Chemicals & Biotechnology

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) Less than $10,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently praised Intelemark for delivering cost-effective services that provided substantial value. For instance, one client noted an investment of under $5,000 led to multiple new customers, while another highlighted a $25,000 engagement that resulted in 37 booked appointments, significantly enhancing their sales pipeline. Overall, feedback indicates that Intelemark's pricing structure aligns well with the results achieved, making them a reliable choice for businesses seeking effective lead generation.
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  • Go4customer Logotype

    5.0 5 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Services provided

    40% Call Center Services
    30% Customer Service Outsourcing
    20% Market Research +1
    10% Sales Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Go4customer specializes in providing comprehensive contact center services, including inbound and outbound call center services, telemarketing, and customer care services. Reviews highlight their exceptional customer support, with 100% of reviewers praising their responsiveness and efficiency in project management. Clients consistently commend their commitment to customer satisfaction and seamless integration into existing operations.

    See all 5 projects

    Reviews mention Reliable

    Clients consistently express high reliability in Go4Customer's services, noting their unwavering commitment to customer satisfaction and timely project delivery. One client highlighted the company's proactive communication and effective problem resolution, which significantly contributed to project success. The dedication to enhancing customer experiences and maintaining efficient operations further reinforces the sentiment of reliability, making Go4Customer a commendable choice for businesses seeking dependable call center solutions.
    • Call Center Services for Digital Mareketing & IT Company
      5.0 Jul 27, 2023

      Digital Baba Online's project management was efficient and effective. They consistently delivered items on time, meeting project milestones and deadlines. Their responsiveness to our needs was commendable, as they promptly addressed any concerns or requests we had during the project. Communication was smooth, and they demonstrated a proactive approach in keeping us informed about the progress.

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    • Call Center Services for Digital Mareketing & IT Company
      5.0 Jul 27, 2023

      The most impressive and unique aspect of Go4Customer is their unwavering commitment to customer satisfaction. They prioritize their clients' needs and go above and beyond to ensure that each customer receives personalized attention and exceptional service. Their dedication to delivering on time and promptly addressing any concerns reflects a high level of professionalism and reliability.

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    4 of 4 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Digital Mareketing & IT Company

    5.0 — A digital marketing and IT company hired Go4Customer to handle their inbound calls from potential and existing customers. Go4Customer also created call analytics and tracking tools to assess call Read more
    Read 4 Reviews

    Industry Experience

    Go4customer has demonstrated expertise in providing call center services across various industries, including Information Technology and other sectors such as residential support services. Positive feedback highlights their strengths in client engagement, operational support, and compliance adherence, particularly enhancing client satisfaction and staff morale in the residential sector. In IT, they effectively handle high call volumes, contributing to productivity and cost savings. Overall, their customer-centric approach and adaptability position them as a strong fit for clients seeking reliable support in these industries.

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    Select Industry to see insights

    IT Services Healthcare Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2)

    What Clients Have Said

    The feedback regarding Go4Customer's pricing and value for money is predominantly positive. Clients praised the company for offering 'good value for cost' and highlighted the ease of their billing structure. One client noted they saved $1,000 monthly, while another mentioned saving about $4,000, indicating significant financial benefits. Overall, clients appreciated the combination of quality services and competitive pricing, reinforcing Go4Customer's reputation as a cost-effective partner for call center solutions.
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  • VSynergize Logotype

    VSynergize

    4.6 7 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    20% Robotics Process Automation +1
    10% Generative AI

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    VSynergize is a company specializing in Contact Center Services and Customer Support Services, offering both inbound and outbound call center solutions. The reviews highlight a positive reputation, with over 90% of feedback emphasizing their strengths in generating new business and efficient call handling. Clients appreciate their strong team dynamics and the ability to save significant resources, with minimal areas identified for improvement.

    See all 7 projects

    Reviews mention Detail-oriented

    The reviews indicate a strong sentiment towards VSynergize's detail-oriented approach. Clients specifically noted their 'attention to detail and commitment to quality,' which significantly contributed to the success of projects, including a notable increase in sales revenue for McDonald's. Although one client suggested that more frequent progress updates would enhance communication, the overall feedback reflects satisfaction with VSynergize's meticulousness and responsiveness to client needs.
    • Sales Outsourcing for Food Company
      5.0 Jul 24, 2023

      The company has a deep understanding of the food industry. Their attention to detail and commitment to quality were particularly impressive. This focus ensured that our specific needs were met with precision.

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    1 of 4 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Appointment Setting for Transportation Company

    4.5 — Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients have expressed a positive sentiment regarding VSynergize's cost-effectiveness, noting that while they are not the cheapest option available, their pricing structure is designed with client needs in mind, providing good value for money. One client highlighted that their proposal was appealing compared to competitors, stating, "They weren’t the cheapest, but they weren’t the most expensive." Another client mentioned significant savings, estimating a monthly reduction of nearly $15,000, underscoring the company's ability to deliver substantial financial benefits.
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    United States (5) Türkiye (1)
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  • CanadaDirect Logotype

    4.0 2 reviews
    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada

    Services provided

    52% Call Center Services
    20% Back Office Outsourcing
    15% Sales Outsourcing +1
    13% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    CanadaDirect is a company specializing in outbound telemarketing services, utilizing live agents and voice assistance to enhance customer engagement and sales conversion. Reviews highlight a 20% increase in sales and a significant reduction in customer complaints, with 100% of feedback emphasizing their project management excellence and focus on compliance. The firm is noted for its entrepreneurial approach and maintaining high performance standards.

    See all 2 projects
    1 of 1 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Voice Services for Financial Services Marketing Company

    5.0 — CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in.  Read more
    Read 1 Review

    Industry Experience

    CanadaDirect has demonstrated strong expertise in the Advertising & Marketing industry, particularly in outbound telemarketing services utilizing voice assistance and live agents. Clients report significant results, including a 20% increase in sales and enhanced project management performance. Overall sentiment reflects a high level of satisfaction, with clients appreciating their entrepreneurial spirit and compliance focus. This provider is well-suited for businesses seeking efficient communication solutions in the marketing sector.

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    Select Industry to see insights

    Advertising & marketing

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients commend CanadaDirect for delivering significant value for money, noting a return on investment through increased sales and reduced complaints. One client reported an annual investment of $3,000,000–$5,000,000, highlighting a 20% sales increase due to CanadaDirect's effective strategies. Overall sentiment reflects satisfaction with their project management and competitive performance, with one client stating they are 'by far the best' vendor compared to others in the market.
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  • AnswerForce Logotype

    4.4 18 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Focus Areas

    45% Answering services
    45% Virtual receptionist
    10% Inbound appointment scheduling

    AnswerForce is a comprehensive contact center services provider, specializing in customer support, inbound call center, and telephonic support. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their responsiveness, adaptability, and professionalism. Their ability to tailor call handling scripts and manage complex customer interactions is frequently highlighted by clients from diverse industries.

    See all 18 projects
    6 of 8 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Overall, AnswerForce has received overwhelmingly positive feedback from clients utilizing their answering services, with approximately 90% of reviews indicating satisfaction. Key strengths include their responsiveness, professionalism, and adaptability, with 80% of reviewers noting effective communication and call handling. Clients report improved accessibility for their customers, enhancing service reliability. Areas for improvement are minor, with only 10% of reviewers suggesting potential cost adjustments. The strong emphasis on tailored solutions and user-friendly systems has led to high client satisfaction and retention rates.

    Read Most Recent Review
    9 of 14 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Answering Service for Telecommunications Company

    5.0 — AnswerForce provided inbound call services for a telecommunications company. The team answers calls, transferring them to a sales representative or the company owner. Read more
    Read 14 Reviews

    Industry Experience

    AnswerForce has demonstrated expertise across various industries including Energy, Financial Services, Education, and Retail. Clients commend their effective call management, responsiveness, and the ability to customize scripts to fit unique needs. Overall sentiment is highly positive, particularly in the Energy and Financial sectors, where their services improved customer accessibility. However, there are mentions of challenges in the Utilities and IT sectors. Companies seeking reliable answering services and a high level of customer interaction may find AnswerForce particularly beneficial.

    Read All Reviews

    Select Industry to see insights

    Energy & natural resources Financial services Consulting Nonprofit Human Resources Construction Education Information technology Manufacturing Business services Retail Utilities IT Services

    View projects from:

    San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)
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  • Emapta Logotype

    4.7 3 reviews
    Undisclosed
    Undisclosed
    10,000+
    Mandaluyong, Philippines

    Services provided

    15% Call Center Services
    25% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO) +3
    25% IT Staff Augmentation
    5% Engineering
    5% HR Consulting

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

    See all 3 projects

    Reviews mention High-quality work

    Clients have expressed high satisfaction with Emapta's ability to deliver high-quality work and support. One CEO highlighted that Emapta successfully provided skilled research scientists and graphic designers, significantly enhancing team productivity. Additionally, Emapta's responsiveness and constant communication were praised, reinforcing their reliability as an offshore partner. Overall, the sentiment is overwhelmingly positive, with clients recommending Emapta for its excellent services and working environments.
    • BPO Services for Health Company
      4.0 Nov 11, 2020

      Emapta has been able to deliver and meet our expectations. Their working environment has helped increase my team’s productivity and efficiency at work. Emapta definitely provides great service and wonderful working spaces.

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    Industry Experience

    Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and genetics. Clients in healthcare praised their ability to reduce development costs while maintaining quality, resulting in rapid patient acquisition. In the energy sector, Emapta excelled in assembling talented teams, enhancing operational flexibility. For the genetics industry, they provided essential human resource management and a conducive work environment, boosting team productivity. Overall, feedback indicates a strong sentiment of satisfaction, highlighting Emapta's adaptability and effective communication.

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    Select Industry to see insights

    Healthcare Other Industry Energy & natural resources

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have consistently praised Emapta for their competitive pricing and excellent value for money. One client noted their ability to reduce development costs while maintaining quality, stating Emapta was 'price competitive to other companies considered.' Another emphasized the transparency and efficiency Emapta provided, which contributed to their business growth. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and the quality of services rendered.
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    Australia (2) United States (1)
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  • Ruby Logotype

    4.6 7 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Portland, OR

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    Ruby is a company specializing in virtual receptionist and call handling services, including inbound call center and customer support services. Reviews highlight their professionalism and effective communication, with 100% positive feedback regarding call quality and customer service. Clients appreciate the personal touch provided by their live answering service, with no significant areas for improvement mentioned across feedback.

    See all 7 projects

    Reviews mention Helpful

    Clients express high satisfaction with Ruby Receptionists, citing their professionalism and ability to handle calls effectively. One client noted the receptionists' courteous demeanor and their role in creating a seamless communication experience. The firm appreciates the positive feedback from clients who often mistake the receptionists for their own staff. Overall, the sentiment is overwhelmingly positive, with no reported issues over years of service, highlighting Ruby's commitment to excellence and helpfulness.
    • Receptionist Support for Law Firm
      5.0 Nov 19, 2018

      Ruby Receptionists is central to my goal of “virtualizing” my office so that I can operate from anywhere in the world. They go above and beyond to be helpful. I have received very positive feedback from clients, many of whom have no idea that they were not speaking with a staff member from my office.

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    3 of 7 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Ruby Has Innovative Technology

    4.0 — Read more
    Read 7 Reviews

    Industry Experience

    Ruby Receptionists has received positive feedback across various industries including Legal, Advertising & Marketing, Arts, Entertainment & Music, Manufacturing, Financial Services, and Energy & Natural Resources. In the Legal sector, clients appreciate the professionalism and efficiency of their virtual receptionist services. In Advertising & Marketing, the provider is noted for excellent call quality and customer support. Overall sentiment is highly favorable, especially for businesses seeking reliable communication solutions.

    Read All Reviews

    Select Industry to see insights

    Legal Arts, entertainment & music Manufacturing Financial services Energy & natural resources Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (4) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients express high satisfaction with Ruby Receptionists' pricing and overall value. One attorney noted spending under $300 monthly while benefiting from a professional live answering service, emphasizing its tremendous value. Another client highlighted that their service saves $1,000 to $2,000 per month, describing the pricing structure as 'good.' Overall, feedback indicates that clients find Ruby's services to be both cost-effective and essential for their operations.
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  • Aidey Logotype

    5.0 32 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Manila, Philippines

    Services provided

    15% Call Center Services
    75% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    100% Answering services

    Aidey is a company specializing in Contact Center Services, providing solutions in Customer Support, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight Aidey's efficiency in reducing response times by up to 90% and improving customer satisfaction scores by up to 19%. Clients commend their proactive management, emotional intelligence, and ability to integrate seamlessly with internal operations. Overall, feedback is overwhelmingly positive, with no significant negative remarks noted.

    See all 32 projects
    14 of 14 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Integration Solutions Co

    5.0 — Aidey provides customer support and back-office services for an integration solutions company. The team has handled customer inquiries and managed data entry and reporting. Read more
    Read 14 Reviews

    Industry Experience

    Aidey demonstrates significant expertise in various industries, notably manufacturing, financial services, fitness, and education. Positive feedback highlights their strengths in improving customer support metrics, enhancing operational efficiency, and fostering a culture of empathy and responsiveness. Manufacturing and financial services clients reported substantial reductions in response times and increased customer satisfaction, while feedback from education and fitness sectors emphasized Aidey's adaptability and reliability. Overall sentiment across these industries suggests Aidey is a strong candidate for businesses seeking efficient customer support solutions.

    Read All Reviews

    Select Industry to see insights

    Manufacturing Financial services Fitness Software Real estate Media Education Hospitality & leisure Healthcare Business services

    Average Project Cost Breakdown

    $50,000 to $199,999 (13) Less than $10,000 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2)

    What Clients Have Said

    Aidey consistently receives positive feedback regarding their cost-effectiveness and value for money. Clients appreciate that Aidey's pricing aligns with their budgets while delivering high-quality services. For instance, a client noted, 'Good value for cost,' highlighting their satisfaction with the balance between price and service quality. Overall, the sentiment towards Aidey's pricing is favorable, with clients frequently mentioning their affordability and effective support as key reasons for choosing them.
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    View projects from:

    United States (18) India (2) Australia (1) England (1)
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  • Global Bilgi Logotype

    4.8 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Services provided

    30% Call Center Services
    20% Corporate Training & Coaching
    20% Customer Service Outsourcing +2
    15% HR Outsourcing
    15% IT Managed Services

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Global Bilgi is a distinguished provider of Contact Center Services, specializing in Customer Support, Telemarketing, and both Inbound and Outbound Call Center functions. Reviewers highlight their professionalism, with approximately 90% noting their strong project management skills and transparency. Clients commend their ability to consistently exceed KPIs, despite slightly higher pricing compared to competitors.

    See all 3 projects

    Reviews mention Proactive

    Clients express high satisfaction with Global Bilgi's proactive approach, noting their consistent communication regarding project developments and challenges. One client highlighted that Global Bilgi always informs them of any issues promptly, ensuring transparency and adherence to timelines. Their ability to adapt quickly to changes and their commitment to meeting targets were also praised, with a specific mention of exceeding revenue targets by 20% despite external challenges. Overall, the sentiment reflects confidence in Global Bilgi's proactive management and service delivery.
    • Telesales & Customer Service for Telecommunications Company
      5.0 Apr 7, 2021

      Global Bilgi meets the deadlines. If an external issue comes up and we need to change our terms and conditions, they inform us proactively and try to adhere to the timelines anyway. There has not been any situation where we discovered something they didn’t inform us about.

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    2 of 2 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Telecom Service Provider

    5.0 — Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts. Read more
    Read 2 Reviews

    Industry Experience

    Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.

    Read All Reviews

    Select Industry to see insights

    Consumer Products Telecommunications

    Average Project Cost Breakdown

    $200,000 to $999,999 (2)

    What Clients Have Said

    Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.
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  • TRU29 Solutions Inc. Logotype

    5.0 4 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Pasig, Philippines

    Services provided

    25% Call Center Services
    40% Employer of Record (EOR) Services
    25% Back Office Outsourcing +1
    10% IT Strategy Consulting

    Focus Areas

    50% Answering services
    40% Inbound appointment scheduling
    10% Virtual receptionist

    TRU29 Solutions Inc. is a company specializing in Contact Center Services, including Outbound Call Center and Customer Support Services. Their reviews highlight a 100% success rate with exceptional management and skilled staff, emphasizing their professionalism and adaptability. Clients appreciate their timely communication and partnership-based approach, with no areas for improvement noted.

    See all 4 projects

    Reviews mention Trustworthy

    Clients express strong trust in TRU29 Solutions Inc., highlighting their honesty and commitment to confidentiality, particularly regarding sensitive information. One client noted their thorough examination of data privacy policies before selection, reinforcing the sentiment of trustworthiness. Additionally, feedback emphasizes the company's resilience and proactive approach to identifying and resolving issues, showcasing their dedication to continuous improvement. Overall, the sentiment regarding trust is overwhelmingly positive.
    • Social Media Marketing for Marketing & Advertising Agency
      5.0 Jan 15, 2021

      What did you find most impressive about this company? Their resilience and trustworthiness. They are not perfect but they always endeavor to improve and fix any issues we encounter.

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    2 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Payment Gateway Company

    5.0 — A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and Read more
    Read 2 Reviews

    Industry Experience

    TRU29 Solutions Inc. has demonstrated expertise across various industries, including Information Technology, Telecommunications, Financial Services, and Advertising & Marketing. Clients commend their responsive project management, professionalism, and effective communication, resulting in successful outcomes such as timely payroll management, seamless staff recruitment, and robust social media growth. Overall sentiment reflects strong satisfaction in both service delivery and partnership, making TRU29 a compelling choice for enterprises seeking reliable support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Information technology Telecommunications Financial services Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients commend TRU29 Solutions Inc. for offering excellent value for money, with one stating, "Pricing was not a huge issue for us as we were prepared to pay more; however, TRU29 gave us an excellent deal lower than expected." Another client highlighted their "good value for cost" and responsiveness, contributing to overall satisfaction. The sentiment across reviews reflects a positive perception of the company's pricing relative to the quality of services provided.
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  • IdeasUnlimited Logotype

    5.0 100 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Sugar Land, TX

    Services provided

    20% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +4
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing
    10% Transcription
    10% Translation

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    IdeasUnlimited is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including Inbound and Outbound Call Center solutions. Consistently praised for their professionalism and reliability, IdeasUnlimited maintains a high standard with 97% quality and exceeds expectations in customer communication and lead generation, as reported by 100% of reviewers. Their adaptability and dedication to client goals stand out in feedback.

    See all 100 projects

    Reviews mention Transparent

    Clients consistently recognize IdeasUnlimited for their transparency and commitment to communication. For instance, one CEO noted their 'impressive transparency' and availability during weekly check-ins, while another highlighted their 'fairly transparent and honest' approach to processes. Additionally, regular updates and detailed discussions were emphasized, reinforcing the overall sentiment of reliability and openness in their client interactions.
    • Business Operations Services for Crowdfunding Company
      5.0 Feb 24, 2024

      Real-time communication is facilitated through Slack, ensuring seamless coordination, while regular weekly meetings serve as a platform to review past work and provide updates, fostering a collaborative and transparent partnership.

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    • Call Center Services for Restaurant Tech Company
      5.0 Nov 24, 2024

      All the projects were discussed in great detail over the phone and through email at all necessary junctures. We participated in these discussions, while the team shared their views and updates. Their punctuality, work ethic, and capacity for keeping their commitments have pleased us. They are also fairly transparent and honest about the procedure.

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    • Outbound Marketing for AI Software Company
      5.0 Mar 19, 2025

      We've set up weekly calls to stay regularly updated, but also to exchange fresh ideas and best practices, with Slack serving as our communication hub. I'm truly impressed by their transparency and how readily available they are when we need to reach out.

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    3 of 3 Answering services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    IdeasUnlimited has received positive feedback for its Answering services, with 100% of reviewers expressing satisfaction. Clients highlight impressive metrics such as a 90% first contact resolution rate and 97% service quality. Key strengths include responsiveness, effective communication, and flexibility in accommodating increased service demands. Overall, reviewers commend the provider for treating client businesses with care and consistently delivering high-quality support, with no significant areas for improvement mentioned.

    Read Most Recent Review
    32 of 34 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center & Customer Support for FinTech Company

    4.5 — IdeasUnlimited is providing customer service support for a FinTech company. Their responsibilities include providing customer support and handling sales calls and other administrative work. Read more
    Read 34 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (32) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (3)

    What Clients Have Said

    Clients generally perceive IdeasUnlimited as providing excellent value for money, often citing their competitive pricing and quality of service. For instance, one client praised the 'good value for cost' when selecting IdeasUnlimited, while another noted that the service 'pays for itself' through improved customer handling. Overall, feedback indicates strong satisfaction with the cost-effectiveness and reliability of their services, with many clients stating they have seen measurable improvements in efficiency and customer satisfaction.
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  • Global Response Logotype

    4.5 9 reviews
    $50,000+
    Undisclosed
    1,000 - 9,999
    Margate, FL

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    15% IT Managed Services

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.

    See all 9 projects

    Reviews mention Efficient

    Client feedback highlights Global Response's efficiency as a key strength, noting that they significantly alleviate workload by managing inbound services effectively. One client emphasized their efficiency by stating, 'They take the hard work off our hands,' and reported saving thousands of dollars and hours monthly. Overall, the sentiment is highly positive, with clients considering them the 'best in the business' for their responsive and effective service.
    • System Management and Maintenance for Retail Company
      4.5 Nov 2, 2017

      They are the best in the business. They are efficient. They need more options.

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    Industry Experience

    Global Response has garnered positive feedback across various industries, notably Financial Services, Hospitality & Leisure, Retail, Real Estate, Business Services, and Healthcare. Clients commend their expertise in providing innovative solutions, effective customer service, and efficiency in handling high call volumes. Financial Services clients particularly highlight cost savings and reliability, while Hospitality clients appreciate their commitment to enhancing customer experiences. Overall, Global Response is recognized for its strong infrastructure and responsiveness, making it a suitable partner for businesses needing scalable inbound services.

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    Select Industry to see insights

    Financial services Hospitality & leisure Retail Real estate Business services Healthcare

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Global Response is frequently recognized for providing significant value for money, with clients noting substantial savings and efficiency improvements. For instance, one client estimated savings of $12,000 monthly, while another highlighted the affordability of services aimed at reducing costs. Overall, clients express satisfaction with the company's pricing structure, describing it as reasonable and beneficial, although some details remain undisclosed. The sentiment is predominantly positive, emphasizing the company's effectiveness and innovative approach.
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    View projects from:

    Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 2 time zones:

    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
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  • RemoteReps Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Encinitas, CA

    Services provided

    25% Call Center Services
    25% Mobile App Development
    20% Custom Software Development +3
    10% AR/VR Development
    10% Sales Outsourcing
    10% Web Design

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    RemoteReps, a company specializing in Contact Center Services, is noted for its strong performance in inbound and outbound call handling, including B2B appointment setting and telemarketing services. While 50% of reviews highlight their effectiveness in generating appointments and seamless communication, another 50% indicate issues with B2B processes and unpreparedness in project management. Overall, they excel in customer support services but may need to refine B2B sales strategies.

    See all 3 projects

    Reviews mention High-quality work

    Clients consistently praise RemoteReps for delivering high-quality work that significantly impacts their business outcomes. One client noted a remarkable 250% increase in booked calls within a week, attributing this success to RemoteReps' effective appointment setting and strategic advice. The seamless communication and professionalism exhibited by their team further reinforced client satisfaction, with feedback highlighting the impressive quality of candidates produced and an overall experience of being 'completely satisfied' with no areas for improvement.
    • Cold Calling for B2B Software Sales
      2.0 May 8, 2019

      CC Capital Group found good remote talent with solid calling and voice skills. The cold callers were malleable and picked up our pitch very quickly.

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    • B2B Sales Calls for Healthcare Business Coaching Company
      5.0 Aug 6, 2019

      We were impressed with the quality of the candidates they consistently produced. They take their results seriously.

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    1 of 2 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    B2B Sales Calls for Healthcare Business Coaching Company

    5.0 — CC Capital Group made B2B outbound sales calls to healthcare practitioners and set up appointments for management and financial literacy coaching. Read more
    Read 2 Reviews

    Industry Experience

    RemoteReps has demonstrated strong expertise in various sectors, notably in mental health, financial services, and business services. In the mental health sector, they excelled in efficient training and appointment setting, receiving positive feedback for their communication and reporting tools. Their work in the business services industry resulted in significant appointment increases, showcasing their effectiveness. However, their experience in financial services revealed challenges in B2B sales tactics, indicating a need for clearer expertise in that area. Overall, they are best suited for clients in mental health and business services.

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    Select Industry to see insights

    Other industries Financial services Business services

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Overall, client feedback regarding RemoteReps' pricing and value for money is mixed. One client praised their reasonable pricing and effective service, noting a significant increase in appointments and profitability, stating, "CC Capital Group has remained the most profitable and easy-to-use campaign we've run to date." Conversely, another client expressed dissatisfaction, highlighting a lack of professionalism and transparency, ultimately leading to project cancellation. This indicates variability in client experiences concerning cost-effectiveness and service quality.
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  • IntelligentBee Logotype

    4.8 9 reviews
    $5,000+
    < $25 / hr
    250 - 999
    Iași, Romania

    Services provided

    30% Call Center Services
    50% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    IntelligentBee is a versatile service provider known for offering IT support, customer support, and software development services. The company is lauded for its flexibility, commitment to excellence, and ability to deliver projects on time. Reviews are overwhelmingly positive, with over 90% highlighting their high-quality work and strong project management skills. Common feedback includes their adaptability, responsiveness, and ability to understand client needs.

    See all 9 projects

    Reviews mention Exceeds expectations

    IntelligentBee consistently exceeds client expectations, as highlighted by Ugami Inc.'s Operations Manager, who praised their commitment to excellence and effective communication. The team successfully improved customer support response times and customer satisfaction scores through defined workflows and data collection. The client noted the impressive responsiveness of IntelligentBee, which held weekly meetings and provided timely solutions, solidifying their value as a partner despite minor suggestions for improvement regarding shift announcements.
    • Customer Service for Gaming Financial Solutions Firm
      5.0 Sep 22, 2023

      They're committed to excellence and always try to understand more about our products and services.

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    Average Project Cost Breakdown

    $200,000 to $999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight IntelligentBee's competitive pricing and strong value for money. For example, one client noted that their pricing 'fit our budget' and provided 'good value for cost.' Another emphasized their substantial monthly investment, stating it was significantly less than they would pay in a higher-cost market, reinforcing their overall satisfaction with the investment. Overall, feedback indicates that IntelligentBee delivers quality services that meet or exceed client expectations relative to their costs.
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    View projects from:

    United States (3) Norway (2) Romania (2) Canada (1)
    $1,200 Companies that are looking to grow their bussiness $2,800 Medium sized communities that needs management $5,000 Companies with large volumes of social interaction

    Community Management

    Boost brand loyalty and reduce support tickets with our integrated Community Management service. We actively engage, moderate, and support your online community across channels—fostering real-time feedback, personalized interaction, and a loyal, empowered customer base.
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  • MattsenKumar LLC Logotype

    4.2 6 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Gurugram, India

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    20% Customer Service Outsourcing +2
    20% Sales Outsourcing
    10% Transcription

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    MattsenKumar LLC is a professional call center service provider offering comprehensive Contact Center Services, including Inbound and Outbound Call Center solutions. The company consistently receives positive feedback, with clients praising their proactive management and adaptability. Approximately 90% of reviews highlight their effective customer handling and responsiveness, while no major areas for improvement are noted.

    See all 6 projects
    0 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Financial Institution

    4.5 — MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and Read more
    Read 3 Reviews

    Industry Experience

    MattsenKumar LLC has garnered positive feedback across various industries including Financial Services, Consumer Products, and Business Services. Clients commend their adaptability and responsiveness, particularly in call center operations and customer service management. In the Financial Services sector, they excel in providing efficient customer support for loans and financial products, while in the Consumer Products field, they enhance customer relationships through effective inbound services. Overall, their strengths lie in flexibility, effective communication, and a commitment to client satisfaction, making them a strong choice for businesses in these sectors.

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    Select Industry to see insights

    Other Industry Financial services Business services Consumer Products

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a strong positive sentiment regarding MattsenKumar LLC's cost-effectiveness and value for money. One client highlighted that they provide 'good services at reasonable prices,' while another mentioned a monthly investment of approximately $16,000–$20,000, which they deem worthwhile due to the quality of service received. Overall, clients appreciate the adaptability and responsiveness of MattsenKumar, indicating that the pricing aligns well with the value delivered.
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    India (4) United States (1)
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  • Invensis Inc Logotype

    4.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Lewisville, TX

    Services provided

    10% Call Center Services
    30% Finance & Accounting Outsourcing (FAO)
    15% Back Office Outsourcing +4
    15% Custom Software Development
    10% Application Testing
    10% Cybersecurity
    10% Mobile App Development

    Focus Areas

    100% Answering services

    Invensis Inc is a company offering Contact Center Services and comprehensive back office solutions, notably in Customer Support Services and data entry. Their reviews highlight exceptional customer service and efficiency, with 100% of reviewers praising their prompt communication and cost-effectiveness. They have notably improved clients' operational efficiency by as much as 37%, saving both time and money.

    See all 4 projects
    2 of 4 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Claims Processing for Legal Firm

    5.0 — Read more
    Read 4 Reviews

    Industry Experience

    Invensis Inc has demonstrated expertise across various industries, including Advertising & Marketing, Hospitality & Leisure, Legal, and IT Services. In the Advertising sector, they excel in customer service and efficiency, yielding significant cost savings. Their work in Hospitality focuses on compliance and back office support, contributing to sustained growth. In the Legal field, they efficiently handle data entry and legal processes, while their IT Services emphasize innovation and data management accuracy. Overall, clients report high satisfaction and significant operational improvements in all sectors.

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    Select Industry to see insights

    Advertising & marketing IT Services Hospitality & leisure Legal

    Average Project Cost Breakdown

    Less than $10,000 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive Invensis Inc as providing excellent value for money, citing reasonable pricing structures that align with industry standards. One client noted, "the pricing structure is very reasonable, much like other companies," while another mentioned saving approximately $1,500 monthly. Overall, the sentiment is positive, with clients highlighting significant time and cost savings, improved efficiency, and high-quality service, justifying their investment in Invensis's services.
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    View projects from:

    Silver Spring, Maryland (1) New York City, New York (1) Alliance, Ohio (1) Clinton, Missouri (1)
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  • Flatworld Solutions Logotype

    4.7 23 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Bengaluru, India

    Services provided

    30% Call Center Services
    30% Custom Software Development
    10% AI Consulting +3
    10% AI Development
    10% AR/VR Development
    10% Web Design

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Flatworld Solutions is a comprehensive provider of Contact Center Services, offering both inbound and outbound call handling, telemarketing, and customer support. Reviews highlight their professionalism, effective communication, and cost-effective solutions, with approximately 90% of reviewers expressing satisfaction with their services. Clients appreciate their responsiveness and ability to manage diverse tasks, including backend administrative services and customer care.

    See all 23 projects

    Reviews mention Accessible

    The reviews reflect a highly positive sentiment regarding Flatworld Solutions' accessibility. Clients consistently noted their availability and responsiveness, with one stating, 'They are on time and available when I need.' Another client appreciated their accommodating nature, mentioning, 'They were always available and accommodating.' Overall, the feedback emphasizes the company's commitment to maintaining open lines of communication, ensuring clients feel supported throughout the project.
    • App Dev for IT Company
      5.0 Mar 15, 2023

      Yes, they are on time and available when I need. They are great. The project manager is doing great on her job to get engaged at the right level - not too much and not too less and always available when needed.

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    • Staff Augmentation for Electronics Company
      5.0 Nov 18, 2022

      Weekly meetings with written status reports and demonstrations of key deliverables. They were always available and accommodating. Their professional approach and communication stand out.

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    3 of 3 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Flatworld Solutions consistently receives positive feedback for its Answering services, with 100% of reviewers expressing satisfaction. Clients commend their professionalism, responsiveness, and effective project management. Notably, 67% of reviews highlight the company's ability to handle call overflow and support tasks efficiently. The reviews reflect a strong impact on customer satisfaction and operational efficiency, with clients emphasizing the importance of initial training and effective communication. Overall, the sentiment is overwhelmingly favorable, positioning Flatworld Solutions as a reliable partner in call center services.

    Read Most Recent Review

    Industry Experience

    Flatworld Solutions has garnered positive feedback across various industries, notably Education, Business Services, Advertising & Marketing, Financial Services, and Healthcare. Clients commend their expertise in project management, timely communication, and responsiveness. In the Education sector, they excel in data management and reporting. In Business Services, they support application administration effectively. Their strong performance in call center services is highlighted in Advertising & Marketing, while Healthcare clients appreciate their back-office and call center operations. Overall, they are well-suited for projects requiring detailed, organized support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Consumer Products Business services Education Consulting IT Services Sports Healthcare Design Advertising & marketing Other Industry Software Legal Financial services Real estate Manufacturing Information technology

    View projects from:

    United States (16) Australia (1) Canada (1) Hong Kong (1) England (1)
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  • Quantanite Logotype

    4.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Services provided

    20% Call Center Services
    30% Customer Service Outsourcing
    20% Back Office Outsourcing +2
    20% Sales Outsourcing
    10% Transcription

    Focus Areas

    100% Answering services

    Quantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.

    See all 4 projects

    Reviews mention Exceeds expectations

    Quantanite has consistently exceeded expectations in productivity and project management for SkipTheDishes. The client highlighted that Quantanite consistently completes tasks at over 100% of anticipated outputs, demonstrating exceptional efficiency. Their proactive communication and collaborative approach, particularly from their VP of Client Solutions, have been commendable. Despite initial challenges, the team adapted quickly, leading to a strong partnership. Overall, the client expressed high satisfaction, indicating that Quantanite's performance significantly surpassed their initial expectations.
    • Website & Account Management Services for Food Delivery Firm
      4.5 Jan 12, 2021

      Right now, Quantanite is exceeding our productivity expectations. Consistently, they've been over 100%, and they’re completing their work faster than I expect them to. It’s been a painful process to try to bring this component of the work in-house since Quantanite has consistently exceeded and produced more than what we've asked them to do.

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    Industry Experience

    Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.

    Read All Reviews

    Select Industry to see insights

    Software Food & Beverages

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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    United States (2) Canada (1) England (1)
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  • LEX Reception Logotype

    LEX Reception

    4.9 32 reviews
    Undisclosed
    Undisclosed
    250 - 999

    Services provided

    50% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    30% Answering services
    50% Virtual receptionist
    20% Inbound appointment scheduling

    LEX Reception is a distinguished provider of Contact Center Services, specializing in Customer Support Services and Call Handling for law firms. Reviews emphasize their professional and empathetic service, with 90% of clients appreciating the 24/7 availability and tailored script customization. A theme of improved client retention and operational efficiency recurs frequently, underscoring LEX Reception's significant impact on business growth and productivity.

    See all 32 projects

    Reviews mention Knowledgeable

    Clients consistently praise LEX Reception for their knowledgeable staff, highlighting the expertise of team members like Latasha, who tailored insights to meet specific business needs. Reviewers noted the team's ability to adapt quickly to changes, effectively manage call scripts, and provide valuable resources. Overall, the sentiment regarding their knowledge is overwhelmingly positive, with clients expressing satisfaction in how this expertise has positively impacted their business operations and client engagement.
    • Call Answering Services for Law Practice
      5.0 Sep 16, 2019

      One thing that Manni just taught me is that there’s an option for verifying repeat callers. You can go on the online system and verify those callers. That changes the call script to make it more welcoming for existing clients. If the agent answering the phone knows who they are and greets them by name, they come across as more knowledgeable.

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    • Call Center Services for Immigration Law Firm
      5.0 Oct 4, 2025

      My Senior Account Client Manager, Latasha, dedicated time and energy into supporting my request to integrate Lex Reception into my client management software. Latasha also shared helpful information and resources to improve my services and options to streamline my work with the call center. Latasha was a great listener and really tailored her insight to meet my business needs. This was invaluable as I am benefitting from her knowledge and my business is set up for success as a result of the resources and tips she has shared.

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    • Call Answering & Appointment Setting for Law Office
      5.0 May 13, 2019

      Everyone is friendly and knowledgeable. They respond well when clients go off-script and redirect them effectively so that we receive the information we need. Anytime that we have concerns or questions, they’re addressed right away.

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    • Live Answering & Appointment Setting for Attorney Consultancy
      5.0 Sep 13, 2018

      It's very helpful to work with an answering service that has experience in the legal space. They can figure out how to achieve most of our desired outcomes. We’ve had very few challenges they didn’t already know how to overcome. LexReception’s industry knowledge has been a powerful asset for my clients.

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    18 of 20 Answering services reviews are 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    LEX Reception has received overwhelmingly positive feedback for their answering services, with 95% of reviewers expressing satisfaction. Key strengths include prompt responsiveness, professionalism, and the ability to customize call scripts. Clients appreciate the 24/7 accessibility, which has significantly improved client engagement and retention rates. Notably, 80% of users reported increased client satisfaction due to the friendly service. Suggestions for improvement mainly involve enhancing their online platform usability and expanding multilingual support.

    Read Most Recent Review
    26 of 29 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Virtual Receptionist Service for Law Firm

    5.0 — LexReception provides call answering services, including after-hours and high-volume periods. They also offer add-ons including appointment booking, message-access on the web, and email Read more
    Read 29 Reviews

    Industry Experience

    LEX Reception excels in providing virtual receptionist services primarily for the legal industry, with a strong emphasis on client satisfaction and operational efficiency. Feedback highlights their expertise in managing overflow, after-hours calls, and client intake across various legal practices, including immigration, personal injury, and family law. Clients commend their professionalism, responsiveness, and ability to integrate custom scripts seamlessly. Overall sentiment is overwhelmingly positive, particularly among legal firms seeking reliable, client-focused support.

    Read All Reviews

    Select Industry to see insights

    Consulting Hospitality & leisure IT Services Legal
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  • BPO Nextdoor Logotype

    5.0 10 reviews
    $5,000+
    < $25 / hr
    50 - 249
    L'viv, Ukraine

    Services provided

    20% Call Center Services
    40% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    15% Public Relations

    Focus Areas

    100% Answering services

    BPO Nextdoor is a company specializing in Call Center Services, including lead generation, data validation, and customer support. Reviews highlight their reliability, responsiveness, and flexibility, with 100% positive feedback regarding project management and communication. Clients commend their ability to adapt to client needs, with 75% of reviewers noting their excellent grasp of language and workflow demands.

    See all 10 projects

    Reviews mention Understands their clients' needs

    Clients have consistently praised BPO Nextdoor for their ability to understand and address the specific needs of their projects. One client highlighted their effectiveness in grasping the complexities of data handling, stating they deliver quality work on time and are flexible in their approach. The ongoing collaboration, including weekly project reviews, further emphasizes BPO Nextdoor's commitment to client satisfaction and continuous improvement.
    • Data Process Development for Industrial Piano Manufacturer
      5.0 May 7, 2022

      They do really good job to understand the difficulty of datahandling. We integrate BPO Nextdoor in our project review meeting every week. They work together with constantly on the KPI to provide a better service.

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    4 of 4 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation Services for Packaging Solution Company

    5.0 — A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list. Read more
    Read 4 Reviews

    Industry Experience

    BPO Nextdoor has successfully served various industries, including Media, Software, Manufacturing, IT Services, Advertising & Marketing, Healthcare, and Retail. Clients commend their reliability, flexibility, and strong communication skills. In Media, they provide timely media monitoring services. In Software, they excel in transcribing complex documents. Manufacturing partners appreciate their lead generation capabilities. IT clients highlight their data management expertise. Overall, BPO Nextdoor demonstrates a strong fit for clients seeking dependable and adaptable service across these sectors.

    Read All Reviews

    Select Industry to see insights

    Media Software Manufacturing IT Services Advertising & marketing Healthcare Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) Less than $10,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend BPO Nextdoor for their competitive pricing and strong value for money. One executive noted that BPO's pricing fit their budget, enhancing their overall satisfaction. Another client highlighted the firm's superior price/performance ratio compared to competitors. Feedback indicates that the quality of work delivered justifies the investment, with several clients expressing high levels of satisfaction regarding timely deliveries and effective communication. Overall, sentiment surrounding the company's cost-effectiveness is overwhelmingly positive.
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  • FSPGlobal Logotype

    5.0 4 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cluj-Napoca, Romania

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    FSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth.

    See all 4 projects
    2 of 2 Answering services reviews are 5 stars
    1 new review for Answering services in past 6 months
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    FSPGlobal has received overwhelmingly positive feedback in the Answering Services sector, with 100% of reviewers noting enhanced customer satisfaction and operational efficiency. Clients highlighted FSP's multilingual capabilities, timely project delivery, and exceptional support, contributing to improved Customer Satisfaction (CSAT) and Net Promoter Scores (NPS). Notably, one client reported a reduction in first contact resolution times and increased service quality, underscoring FSPGlobal's expertise in customer care. Overall, their commitment to adaptability and quality in service delivery has solidified their reputation as a reliable BPO partner.

    Read Most Recent Review
    2 of 2 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for Mobile Gaming Company

    5.0 — FSPGlobal provides customer support services for a mobile gaming company. The team manages phone lines to address customer inquiries and handles email support through a CRM system. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients commend FSPGlobal for delivering high-quality services at a commendable value, often highlighting their cost efficiency. One client noted that FSPGlobal's offerings were 'cheaper than doing on our own,' while another emphasized 'good value for cost' as a key reason for choosing them. Overall, the sentiment reflects satisfaction with the balance of pricing and service quality, indicating that FSPGlobal's solutions effectively meet clients' needs without compromising on excellence.
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    Italy (1) Malta (1) Romania (1)
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  • LawyerLine™ Logotype

    4.9 7 reviews
    Undisclosed
    < $25 / hr
    250 - 999
    Bernards, NJ

    Services provided

    75% Call Center Services
    5% AI Development
    5% Back Office Outsourcing +3
    5% Customer Service Outsourcing
    5% Sales Outsourcing
    5% Search Engine Optimization

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    LawyerLine™ specializes in Contact Center Services for law firms, offering 24/7 Customer Support Services including inbound call handling and appointment scheduling. Reviews highlight their excellent communication and adaptability, with approximately 90% of feedback being positive. Clients appreciate their efficiency, responsiveness, and value for money, noting their ability to seamlessly integrate into existing workflows and enhance client acquisition without requiring in-house staff.

    See all 7 projects

    Reviews mention Receptive

    Clients have noted LawyerLine's strong receptiveness to feedback and effective communication. One client highlighted, 'They’re receptive to feedback and very easy to talk to,' emphasizing their quick response times, with a specific mention of receiving replies within an hour. The team's compassionate and patient demeanor was also appreciated, allowing clients to delegate tasks without the burden of hiring a full-time receptionist. Overall, the sentiment reflects satisfaction with their responsiveness and adaptability.
    • Answering Services for Legal Services Company
      5.0 Jul 2, 2021

      They’re receptive to feedback and very easy to talk to. If I need support, I send them an email, and Jenna gets back to me within an hour. Initially, I did have to call their main phone number, but it proved to be complicated, so my contacts gave me their phone numbers, and I can just call them if I need help.

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    5 of 6 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Receptionist Services for Law Firm

    5.0 — LawyerLine™ provides receptionist services. They handle all incoming calls and redirect them to the proper internal teammate. They also do intake calls and gather specific information on behalf of Read more
    Read 6 Reviews

    Industry Experience

    LawyerLine™ has received positive feedback predominantly from the legal industry, specifically family law, estate planning, criminal law, and real estate. Clients commend their responsive communication, efficient call handling, and tailored services that cater specifically to legal practitioners. The overall sentiment is highly favorable, highlighting the provider's strengths in client acquisition and operational efficiency. Suitable clients are those seeking to enhance customer service and manage call volumes without hiring in-house staff.

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    Select Industry to see insights

    Legal

    Average Project Cost Breakdown

    Less than $10,000 (5) $10,000 to $49,000 (2)

    What Clients Have Said

    LawyerLine™ has received positive feedback regarding its cost-effectiveness and value for money. Clients have noted that the pricing fits their budgets and provides excellent service quality. One client emphasized the impressive value for money, stating LawyerLine is 'incredibly accommodating' and tailored their services effectively. Another client highlighted that LawyerLine's competitive pricing was a significant factor in their decision to switch from a more expensive provider. Overall, the sentiment is that LawyerLine delivers substantial value relative to its cost.
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  • Solvo Global Logotype

    5.0 7 reviews
    $50,000+
    < $25 / hr
    1,000 - 9,999
    Medellín, Colombia

    Services provided

    15% Call Center Services
    30% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO) +5
    10% HR Outsourcing
    10% IT Staff Augmentation
    10% Recruiting
    10% Staffing
    5% Sales Outsourcing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Solvo Global is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services and executive administrative support. Their exceptional professionalism and well-structured processes have impressed clients, with 100% of reviews highlighting effective communication and a proactive approach. All reviewers commend their ability to exceed expectations and enhance business operations through well-documented processes and efficient staff management.

    See all 7 projects

    Industry Experience

    Solvo Global has demonstrated expertise across various industries, including Arts, Entertainment, Legal, Information Technology, and Business Services. Clients commend their professionalism, high-quality talent pool, and effective communication. Feedback reveals strong impacts on cost efficiency, scalability, and operational support. The overall sentiment is highly positive, indicating Solvo Global's suitability for clients seeking reliable staffing and operational solutions within these sectors.

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    Select Industry to see insights

    Arts, entertainment & music Sports Other Industry Business services Legal Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Solvo Global's exceptional value for money, noting their cost-effectiveness and high-quality service. One CEO mentioned saving approximately $2.1 million annually, directly attributing their success to Solvo's support. Another client praised their reasonable pricing and impressive candidate quality, stating that Solvo's services significantly reduced staffing expenses without compromising service quality. Overall, feedback reflects a strong sentiment of satisfaction regarding the balance of cost and value provided by Solvo Global.
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    More responsive than most other service providers

    Solvo Global is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Chicago, Illinois (2) Austin, Texas (1) Beaumont, Texas (1) San Ramon, California (1) Philadelphia, Pennsylvania (1) Kewanee, Illinois (1)
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  • Northern Lights Technology Development Logotype

    Northern Lights Technology Development

    5.0 6 reviews
    $5,000+
    $25 - $49 / hr
    250 - 999

    Services provided

    10% Call Center Services
    10% Application Management & Support
    10% Application Testing +7
    10% Custom Software Development
    10% IT Managed Services
    10% IT Staff Augmentation
    10% Mobile App Development
    10% Sales Outsourcing
    10% UX/UI Design
    10% Web Development

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Northern Lights Technology Development is a software development company specializing in custom solutions such as hotel management systems, RPA software, MES systems, and WMS. The company consistently receives positive feedback, with 100% of reviewers praising their professional talent, effective communication, and problem-solving capabilities. Clients highlight their ability to streamline operations, improve efficiency, and provide reliable, high-quality services.

    See all 6 projects

    Reviews mention Professional

    Clients consistently highlight Northern Lights Technology Development's professionalism, noting their effective communication and project management skills. One client praised their 'professional talent team' and reliable services, emphasizing their commitment to understanding client needs and delivering value. Another remarked on their 'professional technical guidance' and thorough business analysis, which led to improved operational efficiency. Overall, the sentiment towards their professionalism is overwhelmingly positive, with no reported areas for improvement.
    • Hotel Management System Development for Hotel Company
      5.0 Apr 22, 2022

      Northern Lights has a professional talent team. It provides reliable services, as well as conducts research, development, innovation and upgrading independently. Insisting on starting from the customer's business and experience, solving problems for customers and bringing value to customers, it is a trustworthy partner.

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    • Billing Automation for Manufacturing Company
      5.0 Feb 28, 2022

      In the process of the project, Northern Lights Technology provided us with professional technical guidance and in-depth business chain analysis. Besides, it customized RPA process software according to our specific conditions. Finally, the project had remarkable implementation effect, which not only improved business efficiency and shortened business processing time, but also effectively avoided human errors and improved compliance.

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    • Intelligent Manufacturing Support for Car Production Company
      5.0 Feb 10, 2022

      The service provider is a very professional company. It completed the work with quality and quantity in a short time without delaying the construction period and completed the work quickly. It also provided a lot of good suggestions in the development process. We hope to cooperate with the service provider again in the future.

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    Industry Experience

    Northern Lights Technology Development has received positive feedback across various industries, including Hospitality & Leisure, Manufacturing, Logistics & Supply Chain, Automotive, and Financial Services. Clients commend their expertise in developing operational systems, such as hotel management and RPA software, which significantly enhance efficiency and reduce errors. Overall, the sentiment is highly favorable, highlighting strengths in communication, customization, and project management, making them a suitable partner for businesses seeking technological advancement in these sectors.

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    Select Industry to see insights

    Hospitality & leisure Manufacturing Logistics & Supply Chain Automotive Financial services

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently praised Northern Lights Technology Development for delivering high-quality solutions at competitive prices, highlighting their effective communication and professional team. One client noted the 'appropriate price' for their tailored services, while another emphasized the 'high-quality implementation experience.' Overall, the feedback reflects a strong sentiment regarding the company's value for money, with no significant complaints about pricing or service quality.
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    Tianjin, China (4) Suzhou, China (1) Beijing, China (1)
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  • Call Masters BPO Logotype

    Call Masters BPO

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    60% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing

    Focus Areas

    40% Answering services
    40% Inbound appointment scheduling
    20% Virtual receptionist

    Call Masters BPO is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including Inbound and Outbound Call Center operations. Their services are highly praised, with 100% of reviewers noting their results-driven approach and excellent communication. Clients emphasize the company's ability to effectively manage customer interactions, leading to increased sales and positive customer feedback.

    See all 2 projects

    Reviews mention Reliable

    Call Masters BPO received high praise for their reliability in managing customer service and back-office operations. A client noted that the agents were responsive and consistently met deadlines, even during peak periods. Their ability to handle disputes timely and provide authentic concern was highlighted, with evaluations showing agents achieving 100% in performance metrics. Overall, clients expressed a strong sentiment of satisfaction, emphasizing that Call Masters BPO delivered dependable and results-driven service.
    • Back Office & Customer Services for Online Retail Company
      5.0 Nov 8, 2022

      They were responsive, and they were available whenever we needed to talk with a specific agent. During our busier months, they were still responding to all the emails and were able to manage communications and social operations on time. Call Masters BPO was very reliable, and we were very happy with the service they provided us with.

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    Industry Experience

    Call Masters BPO has received positive feedback primarily from clients in the Consumer Products and Retail industries. Clients praised their expertise in customer service, particularly in lead conversion and managing high volumes of inquiries effectively. The overall sentiment indicates strong reliability, exceptional communication, and the ability to drive results. Their impact on sales and customer satisfaction is notable, making them a suitable choice for businesses seeking robust customer support solutions.

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    Select Industry to see insights

    Consumer Products Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed positive sentiments regarding Call Masters BPO's cost and value for money. One client noted a significant return on investment, stating they received exceptional service that exceeded expectations. Another client invested $10,000–$12,000 and reported high-quality work and positive customer feedback, leading to the decision to offer bonuses for continued performance. Overall, clients appreciate the reliability and results-driven approach, indicating strong value relative to the costs incurred.
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    $1,000 Virtual Live Chat Support 40/hrs per week $1,500 Phone & Chat Support 40/hrs per week $2,000 Phone Answering and Sales Agent 40/hrs per week

    Virtual Receptionist and Answering Services

    Ensure your business never misses a call with our Virtual Receptionist and Answering Services. Professional, reliable, and personalized to meet your needs. Let us handle your calls so you can focus on what matters most
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  • Anserve Inc. Logotype

    4.9 17 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Butler, NJ

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    56% Answering services
    33% Virtual receptionist
    11% Inbound appointment scheduling

    Anserve Inc. excels in providing comprehensive Contact Center Services, specializing in both Inbound and Outbound Call Center operations. With a focus on Customer Support Services, including telephonic support for medical and utility sectors, they are praised for professionalism, responsiveness, and cost-effective solutions. Notably, 100% of reviewers commend their reliability and effective communication, making them a valued partner for seamless customer interactions and telemarketing services.

    See all 17 projects
    7 of 9 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Anserve Inc. has received overwhelmingly positive feedback for their answering services, with 95% of reviewers expressing satisfaction. Key strengths include excellent responsiveness, professionalism, and effective communication, with 80% noting their ability to accommodate specific client needs. Clients appreciate the cost-effective solutions and seamless integration into operations. Notably, one client mentioned their reliable performance during crises, demonstrating their commitment to service excellence. Overall, Anserve Inc. is recognized for enhancing customer care and operational efficiency.

    Read Most Recent Review

    Industry Experience

    Anserve Inc. demonstrates notable expertise in various sectors, particularly in Medical, Home Services, Real Estate, Financial Services, and Energy. Feedback across industries emphasizes their responsiveness, professionalism, and effective call management. Clients commend their seamless service, especially for after-hours support, which enhances patient care in medical settings. The overall sentiment reflects a high level of satisfaction, suggesting that potential clients in these industries can expect reliable and impactful service from Anserve Inc.

    Read All Reviews

    Select Industry to see insights

    Medical Healthcare Other Industry Energy & natural resources Real estate Financial services Consumer Products Home Services

    Average Project Cost Breakdown

    Less than $10,000 (4) $10,000 to $49,000 (4) $50,000 to $199,999 (2)

    What Clients Have Said

    Anserve Inc. is frequently praised for its cost-effectiveness and value for money. Clients have noted their services save money while maintaining high quality, with one stating, 'It has saved our office money on a monthly basis while receiving excellent service.' Another client highlighted that their pricing fit their budget. Overall, feedback indicates that clients perceive Anserve Inc. as a reliable partner that provides significant value relative to its cost.
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    View projects from:

    New York City, New York (3) Cranford, New Jersey (1) Linden, New Jersey (1) Long Branch, New Jersey (1) Mahwah, New Jersey (1) Morristown, New Jersey (1) Teaneck, New Jersey (1) Neptune City, New Jersey (1) Chestnut Ridge, New York (1) Holmdel, New Jersey (1)
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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    15% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    Focus Areas

    100% Answering services

    SRG ASIA PACIFIC is a prominent provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Reviews highlight their consistent service quality, effective project management, and adaptability, although some note challenges in employee retention and telesales performance. Overall, positive feedback emphasizes their responsiveness and client-oriented approach, with approximately 70% of customers praising their flexibility and commitment to meeting KPIs.

    See all 3 projects

    Reviews mention Timely

    Clients have consistently praised SRG ASIA PACIFIC for their timely delivery of services and project management capabilities. One client noted their ability to deliver results promptly, stating they operate with agility to meet support needs within specified timeframes. Another highlighted their sustainable performance and effective planning according to call volume, ensuring key performance indicators are met. Overall, the sentiment regarding their timeliness is highly positive, reinforcing their reliability as a service partner.
    • Telemarketing & Recruitment for Telecommunications Company
      5.0 Feb 25, 2022

      They’re great from a project management standpoint as they’re able to deliver results in a timely manner. I’m not aware of their project management tools, but they used PowerPoint to share their progress and performance metrics. We’re impressed with their ability to quickly perform their tasks. They operate with agility to ensure that we have the support we need within the given timeframe.

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    1 of 3 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Telemarketing & Recruitment for Telecommunications Company

    5.0 — SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment Read more
    Read 3 Reviews

    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    Malaysia (2) Singapore (1)
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  • Cleverly Logotype

    4.3 83 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Los Angeles, CA

    Services provided

    10% Call Center Services
    40% Sales Outsourcing
    40% Social Media Marketing +1
    10% Email Marketing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Cleverly is a lead generation agency specializing in LinkedIn outreach and cold email strategies. Reviews of Cleverly reveal mixed feedback: 50% of reviewers appreciate their professionalism, responsiveness, and effective lead generation, while the other 50% experience dissatisfaction with inaccurate targeting, poor communication, and unfulfilled promises. Many clients commend Cleverly's strategies and customer service, though some have criticized their execution and transparency.

    See all 83 projects

    Reviews mention Detail-oriented

    Clients have consistently praised Cleverly for their attention to detail, noting that the team effectively gathered essential information to tailor campaigns to specific needs. One client highlighted, 'Their customer service and attention to detail were impressive,' reflecting overall satisfaction with Cleverly's meticulous approach. This sentiment underscores their commitment to understanding client objectives and executing campaigns that resonate with target audiences.
    • Social Media Marketing for Manufacturing Company
      5.0 Feb 10, 2022

      Their customer service and attention to detail were impressive.

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    Industry Experience

    Cleverly has demonstrated expertise across various industries, including advertising, marketing, financial services, and business services. Feedback ranges from positive sentiment in lead generation success and project management efficiency to significant dissatisfaction regarding lead quality and communication. Notably, clients in advertising and marketing report high engagement levels, while those in other sectors express concerns over unfulfilled lead generation promises. Overall, Cleverly is well-suited for clients in advertising and marketing, though caution is advised for those in sectors where lead quality is critical.

    Read All Reviews

    Select Industry to see insights

    IT Services Information technology Consulting Research Construction Manufacturing Hospitality & leisure Consumer Products Social Networking Education Media Healthcare Financial services Legal Other Industry Software Business services Advertising & marketing Design Other industries Human Resources

    More responsive than most other service providers

    Cleverly is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (62) Canada (6) Netherlands (3) Australia (1) Colombia (1) Guam (1) Hong Kong (1) Israel (1) Malta (1)
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  • ContactWorks Logotype

    5.0 10 reviews
    $5,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX

    Services provided

    25% Call Center Services
    50% Customer Service Outsourcing
    25% Sales Outsourcing

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    ContactWorks is a proficient provider of Contact Center Services, excelling in both inbound and outbound call handling, customer support, and telephonic support. Approximately 80% of reviews highlight their exceptional responsiveness, superior project management, and ability to align with client culture and values. Clients consistently praise their reliability, technical expertise, and the seamless integration of their services as an extension of client teams.

    See all 10 projects

    Reviews mention Exceptional results

    ContactWorks has consistently delivered exceptional results, as highlighted by clients who commend their fast response times and high customer satisfaction ratings, often exceeding 80%. One client noted their ability to implement changes rapidly and adapt workflows seamlessly, while another praised their top-notch quality control and communication skills. Both reviews emphasize ContactWorks' commitment to client success, describing them as a true extension of their teams and a partner invested in achieving shared goals.
    • Call Center Services for Contact Center Company
      5.0 Nov 3, 2025

      The quality control standards and the data analytics of Contactworks are top-notch and we benchmark our other vendors based on the level of expertise that ContactWorks provides. They are very transparent and have never missed a deadline or deliverable. They are masters at communicating and delighting our customers.

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    2 of 2 Answering services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    ContactWorks has received overwhelmingly positive feedback for their answering services, with 100% of clients reporting satisfaction with timely delivery and strong communication. Clients value their expertise, noting exceptional customer support and seamless integration with their teams. Notably, one client highlighted their ability to uphold high-quality standards, consistently exceeding project goals. No areas for improvement were mentioned, underscoring their strong reputation and effectiveness in delivering cost-effective, brand-aligned solutions.

    Read Most Recent Review

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight ContactWorks' competitive pricing and exceptional value for money. Feedback indicates that their services fit within budget constraints while maintaining high-quality support. For instance, one client noted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned saving $1,500 monthly. Overall, the sentiment is overwhelmingly positive, with clients appreciating the blend of affordability and quality service across various projects.
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    United States (8) Mexico (1)
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  • Verbatim Virtual Receptionists Logotype

    4.8 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , England

    Services provided

    68% Call Center Services
    12% Sales Outsourcing
    10% Back Office Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    24% Answering services
    58% Virtual receptionist
    18% Inbound appointment scheduling

    Verbatim Virtual Receptionists is a Contact Center Services provider specializing in call handling and customer support services. The company receives positive feedback for its seamless integration with client systems and proactive service improvements, with nearly 100% satisfaction. Clients appreciate their professional receptionists, with 90% highlighting their impressive call management and personal touch. Responsive to feedback, Verbatim excels in enhancing customer service efficiency.

    See all 2 projects

    Reviews mention High-quality work

    Clients consistently praise Verbatim Virtual Receptionists for delivering high-quality work, particularly highlighting the professionalism and training of their receptionists. One client noted, "The quality of their receptionists really stands out," and emphasized their effective handling of increased call volumes during peak times without missing any calls. Overall, the sentiment reflects strong satisfaction with the service quality and responsiveness, reinforcing Verbatim's reputation as a reliable partner in managing client communications.
    • Overflow Call Handling for Outsourcer
      5.0 Apr 24, 2020

      The quality of their receptionists really stands out. They put all their staff through a comprehensive call handling and service course which really shows when compared to other companies we have experienced. With the recent virus outbreak, they really came into their own as our call volumes were almost 10 times higher than usual for almost 2 weeks.

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    1 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Overflow Call Handling for Outsourcer

    5.0 — An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM Read more
    Read 2 Reviews

    Industry Experience

    Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors.

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    Select Industry to see insights

    IT Services Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback.
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  • HiredSupport Logotype

    4.9 6 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Lahore, Pakistan

    Services provided

    15% Call Center Services
    35% Customer Service Outsourcing
    15% Back Office Outsourcing +3
    15% Data Annotation Services
    10% Content Moderation Services
    10% Transcription

    Focus Areas

    35% Answering services
    45% Virtual receptionist
    20% Inbound appointment scheduling

    HiredSupport is a customer support services company that excels in providing comprehensive contact center services, including inbound call center, email, and social media support. With 100% positive feedback from clients, HiredSupport is praised for their professional communication and adaptability, and their seamless integration into existing systems ensures efficient customer service without requiring extensive oversight.

    See all 6 projects
    2 of 2 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Online Cycling Apparel Business

    5.0 — HiredSupport provides call center services for an online cycling apparel business. The team is responsible for 24/7 customer support for the client. Read more
    Read 2 Reviews

    Industry Experience

    HiredSupport has received positive feedback across various industries, showcasing their adaptability and effectiveness. In Agriculture, they excelled in reducing customer support response times. The Gaming industry highlighted their professional communication and flexible support solutions, while Retail clients praised their ability to provide comprehensive coverage and improve customer satisfaction. In Healthcare, they achieved a remarkable 90% customer satisfaction score, and in Software, they significantly enhanced response times and client satisfaction ratings. Overall, they demonstrate strong expertise in customer support across Agriculture, Gaming, Retail, Healthcare, and Software sectors.

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    Select Industry to see insights

    Agriculture Gaming Retail Healthcare Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) Less than $10,000 (2)

    What Clients Have Said

    Clients generally find HiredSupport to offer excellent value for money, with specific feedback highlighting their flexible and cost-effective pricing models. For example, one client noted that HiredSupport provided a shared agent option, which was crucial for managing unpredictable workloads without the need for long-term commitments. Another reviewer emphasized the company's ability to deliver high-quality service at a reduced cost, resulting in significant improvements in customer satisfaction scores. Overall, the sentiment reflects strong satisfaction with the company's pricing and value proposition.
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    United States (2) Canada (1) Romania (1)
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  • Triniter BPO Logotype

    Triniter BPO

    4.2 23 reviews
    $5,000+
    < $25 / hr
    1,000 - 9,999

    Services provided

    25% Call Center Services
    50% Customer Service Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    100% Answering services

    Triniter BPO is a company offering Contact Center Services, including Telemarketing Services and Customer Support Services. While one review praises their exceptional conversion rate, converting 23% of prospects, two other reviews highlight significant issues, including poor execution and unfulfilled promises. Overall, reviews are split, with approximately 33% positive feedback and 67% negative, indicating a need for consistent service quality.

    See all 23 projects
    2 of 2 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Triniter BPO has received overwhelmingly positive feedback for their Answering Services, with clients reporting a 100% satisfaction rate. Notable strengths include their systematic approach to customer support, which has significantly improved client retention rates, with one reviewer reporting a 500% increase. Clients appreciate their professionalism and effective communication, indicating no areas for improvement. Overall, Triniter BPO is recognized as an affordable and efficient choice for customer support services.

    Read Most Recent Review
    1 of 3 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation & Call Center Services for IT Services Co

    5.0 — Triniter BPO provided lead generation and call center services for an IT services company. They sourced leads for the client through LinkedIn and Apollo and answered inbound calls and online Read more
    Read 3 Reviews

    Industry Experience

    Triniter BPO has garnered mixed feedback across various industries, demonstrating notable strengths in customer support, project management, and app development. In the automotive sector, clients praised their effective 24/7 support, while real estate firms benefited from their lead generation services. However, feedback from other industries, such as marketing and consulting, pointed to significant execution failures and poor communication, indicating a lack of reliability. Overall, potential clients in automotive, real estate, and education may find Triniter BPO a suitable partner, whereas those in marketing and other sectors should proceed with caution.

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    Select Industry to see insights

    IT Services Human Resources Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit Healthcare Arts, entertainment & music Other Industry Financial services Business services Retail Education

    View projects from:

    United States (9) India (6) Australia (1) Latvia (1) Spain (1) United Arab Emirates (1) England (1)
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  • Davinci Virtual Office Solutions Logotype

    4.5 20 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Salt Lake City, UT

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Davinci Virtual Office Solutions is a company providing comprehensive Contact Center Services, including Inbound and Outbound Call Center support, virtual receptionists, and telephonic support. The reviews highlight their efficiency, affordability, and customer service excellence, with approximately 90% of customers praising their responsiveness and professionalism. Their services have significantly enhanced client communication and operational efficiency while being a cost-effective solution for various businesses.

    See all 20 projects

    Reviews mention Exceptional performance

    Clients have consistently praised Davinci Virtual Office Solutions for their exceptional performance, highlighting outstanding customer service and effective communication. One client noted significant improvements in team collaboration and efficiency, saving 46 hours and $10,000 monthly. They emphasized the expertise of the staff and the seamless integration of services, stating, 'They're great. I don't have too many complaints because they're a great company.' Overall, client sentiment reflects strong satisfaction with the company's capabilities and support.
    • Data and Document Storage Solutions for IT Organization
      5.0 Nov 2, 2017

      The customer service is outstanding. Their techs know exactly what they're doing and they train you perfectly.

      Read Full Review
    Read All Reviews
    3 of 6 Answering services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    Davinci Virtual Office Solutions has received overwhelmingly positive feedback for their answering services, with approximately 90% of reviews highlighting their excellent customer service and responsiveness. Clients appreciate their training process, flexibility in accommodating specific scripts, and the ability to significantly reduce missed calls. Notably, a client reported a decrease in missed calls from 3-10 every 48 hours to nearly none. While some mentioned minor areas for improvement, the overall sentiment indicates a strong recommendation for their services.

    Read Most Recent Review
    7 of 16 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Virtual Receptionist & Office Services for Medical CRM Company

    5.0 — Davinci Virtual Office Solutions provides virtual secretary services for a medical CRM company. They have a rotation of staff who answer calls, take messages, and provide support. Read more
    Read 16 Reviews

    Industry Experience

    Davinci Virtual Office Solutions demonstrates expertise across various industries, including healthcare, real estate, advertising, and technology. Feedback indicates strengths in call handling and customer service, leading to improved client communication and satisfaction. Notably, clients in healthcare and real estate report significant reductions in missed calls and enhanced operational efficiency. While some reviews in advertising reflected service inconsistencies, overall sentiment remains positive, highlighting their flexibility and responsiveness as key attributes for potential clients in diverse sectors.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Nonprofit Healthcare IT Services Media Real estate Energy & natural resources Business services Information technology Manufacturing Financial services Other Industry Government
    View Profile
  • Significo Logotype

    5.0 6 reviews
    $1,000+
    $25 - $49 / hr
    50 - 249
    Zagreb, Croatia

    Services provided

    40% Call Center Services
    40% CRM Consulting and SI
    10% Back Office Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    30% Inbound appointment scheduling
    20% Virtual receptionist

    Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

    See all 6 projects

    Reviews mention Communicative

    The feedback regarding Significo's communication is overwhelmingly positive. Clients noted their 'receptive and consistent communication' and highlighted that they 'respond quickly' to inquiries. The project management was praised for timely delivery and effective responses to client needs, emphasizing a strong communicative approach throughout the collaboration. Overall, the sentiment reflects a high level of client satisfaction with the company's communication practices.
    • Call Center Services for Automotive Services Company
      5.0 Jun 26, 2025

      They were very receptive and consistent with their communication. If there are areas for improvement, they respond in real time and quick.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Automotive Services Company

    5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read more
    Read 3 Reviews

    Industry Experience

    Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.

    Read All Reviews

    Select Industry to see insights

    Automotive Energy & natural resources

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
    Read All Reviews
    View Profile
  • Octopus Tech Solutions Logotype

    4.9 5 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Amritsar, India

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    100% Answering services

    Octopus Tech Solutions is a proficient provider of Contact Center Services, specializing in both Inbound and Outbound Call Center operations, alongside Telemarketing and Customer Support Services. The company consistently garners positive reviews, with over 90% of clients highlighting their effective communication, professionalism, and dedication to delivering timely results. Their teams are recognized for their adaptability and responsiveness to client feedback, ensuring seamless workflows.

    See all 5 projects

    Reviews mention Exceptional performance

    Clients commend Octopus Tech Solutions for their exceptional performance, highlighting their reliability and effective communication. One client noted that the team's timely execution and adaptability led to significantly improved conversion rates. They have consistently met all commitments without any issues, leading to a strong partnership since February 2019. Overall, clients express high satisfaction and recommend Octopus Tech Solutions for their dedicated and agile approach.
    • Call Center Outsourcing for an E-Commerce Store
      4.5 Apr 15, 2019

      Octopus Tech Solutions’ performance has been much better than the other company we worked with earlier on. We’ve had a great experience working together. They’re always on time and are happy to make whatever changes we ask of them. We haven’t experienced any glitches in our work with them. They’ve never faltered on any of their timelines or commitments.

      Read Full Review
    Read All Reviews
    0 of 1 Answering services reviews is 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    Octopus Tech Solutions has received overwhelmingly positive feedback for their answering services, with clients reporting a high satisfaction rate, particularly in project management and communication effectiveness. One reviewer noted that their conversion rates improved significantly due to the team's proficiency. 100% of reviewers expressed satisfaction with their commitment and adaptability, emphasizing their reliability and ability to meet deadlines. Overall, Octopus Tech Solutions is viewed as a skilled and agile partner in the answering services sector.

    Read Most Recent Review
    4 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outbound Call Services for Logistics Provider Marketplace

    5.0 — Octopus Tech Solutions provided outbound call center services for an online logistics provider marketplace. Their agents called potential vendors and registered them on the system. Read more
    Read 5 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Octopus Tech Solutions is praised for its reasonable pricing and value for money across multiple client reviews. For instance, a client from Alpha Corp noted their 'reasonable prices' during the vendor selection process, while another from livesauda highlighted their 'reasonable payment structure.' Overall, clients express satisfaction with the cost-effectiveness of the services provided, often remarking on the significant results achieved without exceeding budget constraints.
    Read All Reviews
    View Profile
  • Protel BPO Logotype

    5.0 11 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Belize City, Belize

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    70% Answering services
    20% Virtual receptionist
    10% Inbound appointment scheduling

    Protel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.

    See all 11 projects

    Industry Experience

    Protel BPO has demonstrated expertise across multiple industries, including Retail, Healthcare, Hospitality, Utilities, and Construction. Clients consistently commend them for enhancing customer service operations, reducing response times, and improving customer satisfaction metrics. The overall sentiment reflects a strong alignment with company values, effective project management, and a commitment to delivering quality service. Their adaptability and understanding of industry-specific needs make them suitable for clients seeking reliable support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Retail Healthcare Hospitality & leisure Construction Utilities

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) $50,000 to $199,999 (3) Less than $10,000 (1)

    What Clients Have Said

    Protel BPO has been consistently recognized for providing good value for cost, with clients noting that their pricing fits within budget constraints while delivering high-quality services. For instance, a VP from Palm Beach Tan highlighted the company's 'good value for cost,' while the Chief Customer Officer of Marriott International appreciated the alignment of prices with their budget. Overall, clients express satisfaction with the balance of cost and service quality, reinforcing Protel BPO’s reputation as a cost-effective partner.
    Read All Reviews

    More responsive than most other service providers

    Protel BPO is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (6) England (1)
    View Profile
  • Voice Link of Columbus, Inc. Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Columbus, GA

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Voice Link of Columbus, Inc. is a provider of Contact Center Services, specializing in Customer Support and Inbound Call Center services. The company is praised for its advanced technology platform, competitive pricing, and exceptional customer service, with 100% of reviews reflecting satisfaction and exceeding expectations. Notably, 90% of calls are accurately handled, emphasizing their commitment to precision and client needs.

    See all 6 projects

    Reviews mention Exceeds expectations

    Voice Link of Columbus, Inc. consistently exceeds client expectations, as noted by a healthcare executive who praised their outstanding customer service and timely delivery of reports. The client expressed complete satisfaction, highlighting that the team often delivers ahead of schedule and maintains a commitment to using current technology. Overall, the sentiment reflects a strong endorsement of the company's ability to meet and surpass the needs of their clients.
    • Call Center Services for Healthcare Company
      5.0 Apr 7, 2022

      We’re 100% satisfied with their work, and they exceed our expectations. Every time we ask them for reports or other tasks, they deliver even before we expect. Their customer service is outstanding.

      Read Full Review
    Read All Reviews
    5 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    24/7 Call Answering for Construction Company

    5.0 — A construction company hired Voice Link of Columbus, Inc. to provide 24/7 answering services, especially during off hours.  Read more
    Read 5 Reviews

    Industry Experience

    Voice Link of Columbus, Inc. excels in the healthcare industry, providing call center solutions for various medical practices. Clients commend their efficiency in screening calls, customization of services, and response times, particularly in after-hours support. Stakeholders appreciate their advanced technology and professionalism, indicating a strong impact on communication management. Overall, the sentiment is highly positive, suggesting that healthcare providers seeking reliable call services would find Voice Link a suitable partner.

    Read All Reviews

    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients of Voice Link of Columbus, Inc. consistently commend the company for its competitive pricing and high value for money. One client noted their investment of approximately $30,000, highlighting the efficiency and responsiveness of the service, while another reported spending under $10,000 and expressed satisfaction with the accuracy of call handling. Overall, feedback indicates that clients perceive Voice Link as offering exceptional service quality relative to their costs, with no significant areas for improvement identified.
    Read All Reviews
    View Profile

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We evaluate service providers using a structured methodology that combines:

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SupportYourApp
2 Hugo Inc.
3 Simply Contact
4 Helpware CX
5 Remote CoWorker
6 Big Outsource
7 Fusion CX
8 EverHelp
9 Welsend
10 WOW24-7
11 Blue Valley Marketing
12 Boldr.
13 A-SALES AB
14 1840 & Company
15 XACT

Top 15 Answering Service for Small Business

  1. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    30% Call Center Services
    40% Answering services
    70% Other
    View Profile Visit Website
  2. Hugo Inc. Logotype

    Hugo Inc.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Ability to deliver

    37.3/40.0
    18.4/20 Reviews
    9.4/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  3. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Dnipro, Ukraine

    Ability to deliver

    36/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    35% Call Center Services
    100% Answering services
    65% Other
    View Profile Visit Website
  4. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    65% Answering services
    80% Other
    View Profile Visit Website
  5. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Call Center Services
    33% Answering services
    90% Other
    View Profile Visit Website
  6. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  7. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Ability to deliver

    34.2/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    40% Call Center Services
    60% Answering services
    60% Other
    View Profile Visit Website
  8. EverHelp Logotype

    EverHelp

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    36.2/40.0
    20/20 Reviews
    9/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    15% Call Center Services
    55% Answering services
    85% Other
    View Profile Visit Website
  9. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    30% Call Center Services
    70% Answering services
    70% Other
    View Profile Visit Website
  10. WOW24-7 Logotype

    WOW24-7

    $1,000+
    < $25 / hr
    250 - 999
    Afton, WY

    Ability to deliver

    35.2/40.0
    18.6/20 Reviews
    7.1/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    25% Call Center Services
    90% Answering services
    75% Other
    View Profile Visit Website
  11. Blue Valley Marketing Logotype

    Blue Valley Marketing

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Ability to deliver

    33.8/40.0
    16.4/20 Reviews
    9.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  12. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website
  13. A-SALES AB Logotype

    A-SALES AB

    $1,000+
    < $25 / hr
    50 - 249
    Ed, Sweden

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  14. 1840 & Company Logotype

    1840 & Company

    $10,000+
    < $25 / hr
    250 - 999
    Overland Park, KS

    Ability to deliver

    34.8/40.0
    18/20 Reviews
    8.2/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  15. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    35.3/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% Call Center Services
    30% Answering services
    50% Other
    View Profile Visit Website
  16. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    38.3/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  17. Hit Rate Solutions Logotype

    Hit Rate Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Chicago, IL

    Ability to deliver

    35/40.0
    16.2/20 Reviews
    9.5/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    45% Call Center Services
    50% Answering services
    55% Other
    View Profile Visit Website
  18. Answering Service Care Logotype

    Answering Service Care

    Undisclosed
    Undisclosed
    50 - 249
    Margate, FL

    Ability to deliver

    32.4/40.0
    15.8/20 Reviews
    7.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    60% Call Center Services
    75% Answering services
    40% Other
    View Profile Visit Website
  20. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Doylestown, PA

    Ability to deliver

    35.3/40.0
    17.6/20 Reviews
    8.7/10 Clients & Experience
    9/10 Market Presence

    Service focus

    30% Call Center Services
    30% Answering services
    70% Other
    View Profile Visit Website
  21. Outsource and Save Logotype

    Outsource and Save

    $1,000+
    < $25 / hr
    1,000 - 9,999

    Ability to deliver

    32.2/40.0
    17/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  22. BPO Hive LLC Logotype

    BPO Hive LLC

    $5,000+
    < $25 / hr
    50 - 249
    Cairo, Egypt

    Ability to deliver

    36.5/40.0
    18/20 Reviews
    10/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    30% Call Center Services
    45% Answering services
    70% Other
    View Profile Visit Website
  23. Intelemark Logotype

    Intelemark

    $1,000+
    < $25 / hr
    50 - 249
    Scottsdale, AZ

    Ability to deliver

    33.9/40.0
    15.8/20 Reviews
    9.7/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    50% Call Center Services
    50% Answering services
    50% Other
    View Profile Visit Website
  24. Go4customer Logotype

    Go4customer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Ability to deliver

    31.8/40.0
    16.4/20 Reviews
    7.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  25. VSynergize Logotype

    VSynergize

    $1,000+
    < $25 / hr
    1,000 - 9,999

    Ability to deliver

    31.6/40.0
    15/20 Reviews
    9.5/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  26. CanadaDirect Logotype

    CanadaDirect

    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada

    Ability to deliver

    31.6/40.0
    16.2/20 Reviews
    8.8/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    52% Call Center Services
    100% Answering services
    48% Other
    View Profile Visit Website
  27. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  28. AnswerForce Logotype

    AnswerForce

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    8.3/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    70% Call Center Services
    45% Answering services
    30% Other
    View Profile Visit Website
  29. Select VoiceCom Logotype

    Select VoiceCom

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Ability to deliver

    34.2/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    30% Call Center Services
    20% Answering services
    70% Other
    View Profile Visit Website
  30. Appointment Setter Online Logotype

    Appointment Setter Online

    $1,000+
    Undisclosed
    1,000 - 9,999
    New York, NY

    Ability to deliver

    36.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    20% Call Center Services
    15% Answering services
    80% Other
    View Profile Visit Website

Latest Answering Services Articles

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Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
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How To Hire a Call Center in 4 Steps

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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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