LimTC

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a real estate marketing company. We offer high-quality video production, photography, 3D tours, and other outsourced marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired LimTC for help with lead generation.

What were your goals for this project?

We wanted to increase our outbound leads and build up our client list.

SOLUTION

How did you select this vendor?

We felt that Anton and his team were the most professional compared to the other companies we interviewed. They provided a solid plan with metrics we could use to measure success and calculate an accurate ROI.

Describe the project in detail.

After finalizing our contract, we had three discovery calls with the LimTC team to go over our goals in depth and put our plan in action. We went over a few drafts of our sales pitch and then started the project.

What was the team composition?

We work directly with one sales development representative (SDR). However, Anton is always available for issues we were having. The SDR has a support team behind them as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve been able to increase our revenue and gain valuable new clients who’ve become repeat buyers. These clients say their experiences with LimTC's SDR are quite pleasant and not off-putting at all.

How effective was the workflow between your team and theirs?

It’s been seamless. The SDR provides us with weekly updates and sends any hot leads to us right away. These messages contain all the information we need to successfully close them.

What did you find most impressive about this company?

The team is very knowledgeable regarding effective sales. They’re not pushy with our prospective clients, and they utilize the best technologies. They’re easy to work with and have become a part of our team.

Are there any areas for improvement?

Everything has gone well. I can’t think of anything I’d want to improve at the moment.

BACKGROUND

Please describe your company and your position there.

I'm an account relationship manager at a company that develops software, websites, and apps. We also handle machine learning, data analysis, VR, and AR projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired Limitless Technology Consultants (LimTC) to take over our call center department.

What were your goals for this project?

Our goal was customer retention.

SOLUTION

How did you select this vendor?

LimTC is a local company. They were also a recommendation.

Describe the project and the services they provided in detail.

LimTC is responsible for customer relationship management as well as the resale of products and services. The team manages a large number of incoming and outgoing calls in a timely manner. They follow different scenarios when working with clients, allowing them to identify customer needs, clarify information, and provide solutions.

What was the team composition?

We work with a team leader and nine staff.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They’ve helped increase profits and reduce the number of client cancellations.

How was project management arranged and how effective was it?

They manage things quickly and accurately, and we constantly receive reports and updates. Everything is planned well and delivered on time.

What did you find most impressive about this company?

I’m impressed with how well LimTC has performed; it’s as if we’re in the same office. They have open communication and a high level of responsibility.

Are there any areas for improvement?

There is always room for improvement, but everything has been fine so far.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director of an IT company. We connect to corporate email systems to identify and monitor SaaS applications used within a business, providing real-time dashboards that help finance, IT, and security leaders manage financial, legislative, and security risks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LimTC?

As our SaaS platform continued to grow, we needed a dependable partner to handle our back-office data entry and processing activities with a high level of accuracy and consistency. Our primary goal was to reduce the administrative workload on our internal team so they could focus on product development, customer success, and strategic initiatives. We also wanted to improve the quality, organization, and accessibility of our operational data while ensuring our internal workflows remained efficient as our client base expanded.

SOLUTION

What was the scope of their involvement?

LimTC supports our operations by managing a broad range of back-office data entry and data processing tasks that are essential to keeping our internal systems accurate and well organized. They process information from multiple internal sources, validate data before entry, update existing records, maintain database accuracy, and ensure information remains consistent across our operational workflows.LimTC also organizes customer-related records, reviews data for inconsistencies, maintains documentation, and prepares information that can be used by our operations, finance, and customer success teams. Whenever they identify incomplete or unclear data, they communicate with us promptly to resolve issues before processing, which significantly reduces errors and rework.

What is the team composition?

We work with two teammates from LimTC.

How did you come to work with LimTC?

We found them through an online search and the Clutch site.We chose them because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

So far, we’ve spent around $20,000 with them.

What is the status of this engagement?

We started working with them in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LimTC’s work has produced measurable improvements in our day-to-day operations. We’ve reduced the time our internal team spends on administrative data processing by approximately 35%, allowing them to focus more on product development and customer-facing initiatives. Data accuracy has also improved, resulting in noticeably fewer records requiring corrections or follow-up. In addition, information has become much easier to retrieve across departments because our databases are better organized and consistently maintained. Overall, the engagement has streamlined our internal workflows and significantly improved operational efficiency.After the new workflows were in place, we saw the number of records requiring manual corrections decrease by roughly 30%, while routine back-office processing times were reduced by approximately 40%. Tasks that previously took several hours to review and organize can now be completed much more efficiently because data is consistently validated and entered correctly the first time. We also spend considerably less time searching for or reconciling information, as our records have become more structured and standardized across departments.We’ve measured these improvements through a combination of internal operational reports and ongoing team feedback. We’ve monitored metrics such as processing turnaround times, the number of records requiring corrections, and task completion volumes using our internal workflow and project management tools. We’ve also gathered regular feedback from our operations and customer success teams, who report spending significantly less time on administrative follow-up and data verification. Together, these quantitative metrics and day-to-day observations have given us a clear picture of the positive impact LimTC has had on our operations.

How did LimTC perform from a project management standpoint?

LimTC’s project management is reliable, organized, and highly responsive throughout the engagement. They consistently deliver assigned tasks within the agreed timelines and maintain clear communication about progress, priorities, and any questions that require clarification. Their team adapts quickly whenever we introduce new workflows or changing requirements, and they always ensure they understand our expectations before moving forward.Moreover, their proactive approach has helped prevent delays and reduced the need for repeated follow-ups. Overall, their ability to manage daily operations efficiently and maintain consistent quality has had a positive impact on our internal processes and has allowed our team to rely on them as an extension of our operations department.

What did you find most impressive about them?

What we’re most impressed about LimTC is their ability to quickly understand our internal processes and become a reliable extension of our operations team. They don’t simply complete assigned data entry tasks; they take the time to understand how our workflows function and look for ways to improve accuracy and efficiency. Their attention to detail, proactive communication, and willingness to identify potential issues before they become problems have made a significant difference. The level of ownership they’ve demonstrated is what makes the partnership stand out from a typical outsourcing engagement.

Are there any areas they could improve?

Overall, we’re very satisfied with LimTC’s performance and the value they bring to our operations. If there’s one area for improvement, it would be providing more customized reporting dashboards that give us deeper visibility into activity volumes, processing trends, and long-term efficiency improvements. This would make it easier for leadership to review operational performance at a higher level. However, this is a minor enhancement rather than a significant issue, and it doesn’t impact the quality, reliability, or professionalism of the service they provide.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CTO of a cloud and SaaS management firm.

Describe what your company does in a single sentence.

Our company enables organizations to better control and manage their Multi-Cloud and SaaS investments with immediate ROI.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• As our customer base expanded, our internal team was spending more time responding to customer emails than focusing on product development and platform improvements. We wanted a dependable partner that could manage our email support professionally while maintaining the same level of product knowledge and customer care our users expected. The objective was to provide timely, accurate responses, improve the onboarding experience for new customers, organize support workflows, and ensure every interaction reflected the quality of our brand.

SOLUTION

How did you find LimTC?

• Online Search
• Clutch Site

Why did you select LimTC over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from LimTC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LimTC took ownership of our customer email support and quickly became an extension of our internal operations. Their team handled incoming customer inquiries related to account access, subscription questions, onboarding assistance, billing requests, product navigation, and general platform guidance. Whenever technical issues required engineering input, they gathered all the necessary details before escalating the case internally, making the process much more efficient for our development team.

They also familiarized themselves with our SaaS management platform, knowledge base, and internal procedures to ensure every response remained consistent with our brand voice. Beyond replying to emails, they organized support conversations, documented recurring customer concerns, highlighted frequently requested features, and identified areas where our documentation could be improved. Those insights became valuable for both our customer success and product teams.

Their key deliverables included professional email support, customer onboarding assistance, ticket categorization and escalation, knowledge base feedback, support documentation, workflow organization, and ongoing collaboration with our internal departments to maintain a seamless customer experience. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration had a very positive impact on our day-to-day operations. Our customers began receiving faster and more consistent responses, while our internal team was able to dedicate more attention to product development and strategic initiatives. We also noticed fewer repeated customer questions because LimTC's feedback helped us improve our documentation and onboarding resources. Overall, the quality and consistency of our customer communication improved significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized, reliable, and easy to work with. They consistently handled incoming work without delays and adapted quickly whenever we introduced new features or updated internal processes. Communication remained transparent throughout the engagement, and they welcomed feedback whenever we wanted to refine workflows. Their responsiveness and reliability made them feel like an internal department rather than an external vendor, and their contribution had a meaningful positive effect on our customer support operations.

What was your primary form of communication with LimTC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how naturally they integrated into our business. They weren't simply answering customer emails; they genuinely understood our platform, anticipated customer needs, and continuously looked for ways to improve the overall support experience. Their proactive communication and commitment to learning our product made the partnership feel collaborative from beginning to end.

Are there any areas for improvement or something LimTC could have done differently?

Overall, we were very pleased with the engagement. If there is one area for future improvement, it would be expanding their reporting capabilities with more customized support insights for executive-level reviews. Even without that, the quality of their service, professionalism, and dedication exceeded our expectations, and we would gladly work with them again.

BACKGROUND

Please describe your company and position.

 I am the Co-Founder of an information technology company 

Describe what your company does in a single sentence.

The All-in-One Operating System for Medical Waste Transporters and Paper Shredding Companies. Designed by medical waste industry experts, We are the ultimate all-in-one platform for medical waste transporters and paper shredding companies.
Seamlessly manage generators, optimize routes, track manifests, and generate detailed reports with ease. Built from the ground up to streamline your workflow, enhance compliance, and improve efficiency across your entire operation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

As a growing SaaS platform serving the medical waste transportation and paper shredding industries, we needed reliable operational support to keep pace with increasing customer inquiries while also managing the administrative workload behind the scenes.
Our internal team was focused on enhancing the platform and introducing new functionality, so we wanted an outsourcing partner that could handle customer email and chat support alongside routine back-office data processing. Our goal was to improve the customer experience, maintain accurate operational records, and free up our in-house team to concentrate on product development and client relationships.

SOLUTION

How did you find LimTC?

• Referral
• Clutch Site

Why did you select LimTC over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from LimTC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LimTC supported both our customer operations and our internal administrative processes, making them feel like an extension of our own team. On the customer service side, they managed incoming email and chat inquiries, assisted users with platform navigation, answered questions related to account management, subscription requests, and operational workflows, and ensured customers always received clear and professional communication.
Whenever more technical issues arose, they gathered complete information before escalating them to our internal product team, making the resolution process much more efficient. Alongside customer support, LimTC handled a wide range of back-office responsibilities.
Their team processed operational data, maintained internal records, organized customer information, updated documentation, verified data accuracy, and ensured information remained properly structured across our internal systems. They also identified inconsistencies during processing and communicated proactively whenever clarification was required, preventing unnecessary delays and reducing administrative errors.
Beyond simply completing assigned work, they consistently shared practical observations that helped us improve our internal workflows. They highlighted recurring customer questions, pointed out opportunities to simplify documentation, and suggested ways to make our support and operational processes more efficient.
The key deliverables included email support, live chat support, customer inquiry management, ticket categorization and escalation, customer onboarding assistance, data entry and processing, record maintenance, documentation management, quality assurance checks, workflow support, and regular operational reporting throughout the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement produced a noticeable improvement across multiple areas of our business. Customer inquiries were handled more consistently, our administrative workload became much easier to manage, and our internal team was able to dedicate more time to improving the platform rather than responding to routine requests.
Our operational records also became better organized, making it easier for different departments to access reliable information whenever needed. Overall, the partnership contributed to a smoother customer experience and more efficient day-to-day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was dependable from the beginning of the engagement. Tasks were completed on schedule, communication remained clear, and they adapted quickly whenever our priorities changed or new workflows were introduced.
We always felt informed about ongoing work, and any questions or requests were handled promptly. Their ability to remain flexible while maintaining consistent quality had a very positive impact on our operations and gave us confidence to delegate more responsibilities as the engagement progressed

What was your primary form of communication with LimTC?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of working with LimTC was how seamlessly they integrated into our business. They approached every task with genuine ownership, whether they were supporting customers or managing operational data. They consistently looked beyond the immediate assignment and offered thoughtful suggestions that improved our internal processes.
Their professionalism, adaptability, and willingness to learn our business made them feel like a trusted extension of our own team rather than an outsourced provider.

Are there any areas for improvement or something LimTC could have done differently?

Our overall experience was extremely positive. If there were one area that could be expanded in the future, it would be providing more advanced reporting dashboards that consolidate customer support activity and back-office performance into a single executive summary.
That said, this did not affect the quality of their service, and we were very satisfied with the partnership. We would gladly recommend LimTC to other SaaS companies looking for dependable customer support and back-office outsourcing services.

BACKGROUND

Please describe your company and position.

 I am the CEO & Co-Founder of an other industries company 

Describe what your company does in a single sentence.

A no-code SaaS loan management system empowering lenders and businesses in different sectors to unlock their full potential. For lenders: scale your businesses without the hassle of IT management. For non-finance industries: integrate fintech products into your customer journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• As our lending platform continued to grow, we needed a reliable customer support partner that could provide skilled professionals who would integrate with our internal team and deliver a consistent experience for our customers. We also wanted to reduce the workload on our product and operations teams by having a dedicated team handle customer inquiries, account-related questions, onboarding assistance, and routine back-office administrative tasks. Our goal was to improve response quality, maintain service consistency, and create a support structure that could grow alongside our business.

SOLUTION

How did you find LimTC?

• Online Search
• Clutch Site

Why did you select LimTC over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from LimTC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LimTC recruited, onboarded, and managed a dedicated customer support team that became an extension of our internal operations. The team handled customer inquiries across multiple communication channels, assisted users throughout different stages of the lending process, resolved routine support requests, escalated technical issues when appropriate, and maintained accurate records within our internal systems. They also supported several back-office administrative processes, helping our operations team maintain efficiency while ensuring customer interactions remained professional, timely, and consistent with our service standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed a clear improvement in response consistency, faster resolution of routine customer requests, and a significant reduction in the workload placed on our internal operations team. Customer feedback became more positive, support queues were easier to manage, and our internal staff could dedicate more time to product development and strategic initiatives instead of handling day-to-day support requests.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well organized throughout the engagement. The team communicated clearly, met agreed timelines, and remained responsive whenever our priorities changed. They were proactive about addressing feedback and quickly adapted processes as our platform evolved, making collaboration smooth and dependable.

What was your primary form of communication with LimTC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how naturally their team integrated into our business. They invested time in understanding our platform, customer expectations, and internal workflows instead of simply following scripts. Their support specialists demonstrated professionalism, ownership, and attention to detail, making them feel like a genuine extension of our organization rather than an external vendor.

Are there any areas for improvement or something LimTC could have done differently?

Our experience was overwhelmingly positive. If there is one area that could add even more value, it would be providing additional performance insights and trend analysis during review meetings. While the reporting was useful, more proactive recommendations based on customer interaction data would help identify opportunities for continuous improvement even earlier.

BACKGROUND

Please describe your company and position.

 I am the Founder & CEO of a software company 

Describe what your company does in a single sentence.

We are a SaaS company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

Our main goal was to improve our customer service processes. We required a trustworthy partner to handle pre-sales queries, technical support, and continuing client help because we are a rapidly expanding software development firm that specializes in corporate solutions. 
Internally, we had trouble rapidly increasing these operations while controlling operating expenses. LimTC was invited on board to supply the workforce and understanding needed to guarantee that our clients experienced timely, competent, and informed assistance across channels.

SOLUTION

How did you find LimTC?

Online Search

Why did you select LimTC over others?

• Great culture fit
• Company values aligned

How many teammates from LimTC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team we were given was adequate to collaborate closely with our own personnel, yet large enough to cover several time zones and service levels.  Efficiency and continuity were guaranteed by this equilibrium.
Pre-sales support, client onboarding, L1 and L2 technical assistance, and customer success management were all included in the scope of work.  
LimTC served as an extension of our business, answering questions from clients, resolving technical problems, assisting new customers with the onboarding process, and guaranteeing continued client happiness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were significant and quantifiable.  We saw a significant decrease in customer attrition, a significant improvement in customer response times, and a steady increase in client satisfaction ratings.  Our development team was able to concentrate on core product innovation instead of everyday support duties by having LimTC manage technical escalations.  This enhanced productivity and fortified our position in the market as a whole.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LimTC's project management was outstanding.  They kept the lines of communication open with our team, delivered on schedule every time, and made any necessary revisions promptly.  We were confident in their abilities to represent our brand to consumers because of their professionalism and promptness, which helped the partnership go smoothly.

What was your primary form of communication with LimTC?

Email or Messaging App

What did you find most impressive or unique about this company?

The most notable aspect of LimTC was their seamless integration with our company.  They functioned as a true extension of our team, completely in line with our objectives and culture.

Are there any areas for improvement or something LimTC could have done differently?

No areas.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of a software company 

Describe what your company does in a single sentence.

Accelerate your digital adoption.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• Our main goal when we chose to collaborate with LimTC was to improve our customer support department without overtaxing our own resources. Our clientele was expanding quickly as a software development firm in the information technology and services sector, which resulted in a rise in client inquiries, requests for technical support, and onboarding requirements. When weighed against our desire to devote more time to research and innovation, managing these expectations internally was becoming expensive and challenging to scale. In order to ensure that our clients received timely and courteous replies around-the-clock, we deliberately chose LimTC to provide a specialized customer support outsourcing solution that could manage both front-line customer care and technical support.

SOLUTION

How did you find LimTC?

Online Search

Why did you select LimTC over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from LimTC were assigned to this project?

LimTC supplied a team of 10 experts for our project.

Describe the scope of work in detail. Please include a summary of key deliverables.

The work's scope was extensive and tackled the main issues we encountered.  Our customer service activities were managed by LimTC over a variety of channels, such as phone, live chat, and email.  They worked with us to develop a knowledge base and frequently asked questions repository so that agents had immediate access to accurate responses, even for technical queries.  In addition to managing tickets, their staff helped new clients get started by helping them install and configure the product, which greatly decreased the frequency of recurring problems.  Additionally, they made sure that every client encounter was recorded for tracking and reporting by integrating their procedures with our internal CRM. Their capacity to set up a tiered assistance structure was one of their main deliverables.  The LimTC team responded directly to routine inquiries, while our in-house developers were tasked with handling more complicated technical problems.  This not only simplified response times but also avoided bottlenecks in our technical department.  We were able to enhance our product features and documentation by using the insightful information provided by LimTC's weekly performance reports on reoccurring customer concerns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were clear.  We saw a noticeable improvement in our average response and resolution times over the first several months of the cooperation.  We witnessed less complaints about delayed answers, and clients were more satisfied with the promptness and professionalism of our assistance.  Stronger client retention and increased software product renewal rates were facilitated by this enhancement in service quality.  Crucially, our internal staff could concentrate on development objectives with LimTC handling customer interactions, which would speed up new rollouts and product upgrades.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The way they managed the project was superb.  LimTC regularly delivered on schedule, and they were prompt in adjusting labor levels to maintain service continuity despite unforeseen spikes in client requests, as during a significant product upgrade.  One of their best traits was their promptness; they were alert to possible problems and forthright in their communication when changes were needed.

What was your primary form of communication with LimTC?

Email or Messaging App

What did you find most impressive or unique about this company?

The fact that LimTC immediately understood the technical facets of our product, which may sometimes be difficult for outsourcing partners, was what most stood out about them. They took the time to thoroughly understand our product rather than approaching support as a scripted procedure, which ensured that the help given to clients was accurate and sympathetic.

Are there any areas for improvement or something LimTC could have done differently?

None at all.

BACKGROUND

Please describe your company and position.

I am the Head of Reviews of an IT company 

Describe what your company does in a single sentence.

Enterprise tech reviews

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• Collect interviews

SOLUTION

How did you find LimTC?

Online Search

Why did you select LimTC over others?

Great culture fit

How many teammates from LimTC were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Collecting phone interviews.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful interviews

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're good.

What was your primary form of communication with LimTC?

Virtual Meeting

What did you find most impressive or unique about this company?

Professionalism 

Are there any areas for improvement or something LimTC could have done differently?

Not sure.

UPDATED REVIEW

This review was published on 3/22/23
Rotem Shalev
Sr. Manager of Call Centre Operations, Peerspot.com
Other Industry
Tel Aviv, Israel
51-200 Employees
Jan 2018 - Ongoing
$200,000 to $999,999
Not verified
Project summary
A call center operations firm engaged with LimTC to collect reviews from customers through their call center services.

Feedback summary
Thanks to LimTC's efforts, the client is able to reach their targets on a monthly basis. The team is professional, flexible, and communicative, and internal stakeholders are particularly impressed with the vendor's vast technical experience.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Call Centre Operations of Peerspot.com

Describe what your company does in a single sentence.

I collected reviews of tech companies and published them for other users to learn more about them.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• To collect reviews via the phone, via the Call Center.

SOLUTION

How did you find LimTC?

Online Search

Why did you select LimTC over others?

Good value for cost

What was the size of LimTC’s team?

11-25

What was your primary form of communication with LimTC?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Coordinating expectations and building common goals, while understanding that the goal is realistic. Close and collaborative work befitting partners. From recruitment through training to dismissal due to low quality of representatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reaching targets on a monthly basis.
• Meeting our quality expectation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very professional and super flexible management for different requests and needs of the business. Very kind and always available, easy to communicate.

What did you find most impressive or unique about this company?

The fact that even during the last year and the war in their country, we did not feel any damage to the business, despite all the challenges that I know were there. Their uncompromising professionalism is highly valued in our company.

Are there any areas for improvement or something LimTC could have done differently?

I don't have a point for improvement, mainly because everything I asked of them was answered adequately for me, so I can't think of anything they need to improve.

STAR RATINGS

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 5

Willing to refer: 5 Perfect services

BACKGROUND

Please describe your company and position.

I am the System Engineer of Grammarly

Describe what your company does in a single sentence.

Technology, information and internet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• customer support

SOLUTION

How did you find LimTC?

• Online Search
• Referral
• Clutch Site

Why did you select LimTC over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from LimTC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LimTC has done an incredible job since we started working with them. The main things I would like to highlight is that they started to handle a higher volume of tickets on a monthly basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Previously we average 2,200 resolve tickets per month and now this number has grown to an average of 4,000 per month which is almost double. Additionally, they have been very good in reducing the resolution time and reduced the average ticket resolution time from 7 minutes to just under 4 minutes per single ticket.
What we also found impressie is how quickly they are able to onboard new agents. It usually took around 2.5 weeks to onboard a new CS agent and they are able to do this for us now in just 1 week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management on LimTC side is outstanding. We feel we have all the necessary channels to speak with our Team Lead and also if needed project manager that was provided on LimTC side. What is also impressive is that their CEO is heavily involved and if there are any urgent escalations we’re able to speak directly to the CEO. Usually, this is not required but it’s certainly comforting having this option open to us.

What was your primary form of communication with LimTC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

These guys are truly experts at what they do. They created an entire roadmap on what the entire process would look like and we really havent looked back from there. They understood our industry and our needs and just really took it from there. We had some oversight as we were quite cautious to begin with but after about 2 months we fully trusted them to do what they do best and thats build exceptional Customer Support Team. Kudos to them!

Are there any areas for improvement or something LimTC could have done differently?

Our business started to expand in to other markets such as china and south korea and it would have been great if they had these languages available for support but unfortunately, they do not. This is understandable since these are quite exotic languages and very difficult to find anywhere in the world. Overall a 5 star service and we look forward to working with them!