LimTC

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Call Centre Operations of Peerspot.com

Describe what your company does in a single sentence.

I collected reviews of tech companies and published them for other users to learn more about them.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• To collect reviews via the phone, via the Call Center.

SOLUTION

How did you find LimTC?

Online Search

Why did you select LimTC over others?

Good value for cost

What was the size of LimTC’s team?

11-25

What was your primary form of communication with LimTC?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Coordinating expectations and building common goals, while understanding that the goal is realistic. Close and collaborative work befitting partners. From recruitment through training to dismissal due to low quality of representatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reaching targets on a monthly basis.
• Meeting our quality expectation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very professional and super flexible management for different requests and needs of the business. Very kind and always available, easy to communicate.

What did you find most impressive or unique about this company?

The fact that even during the last year and the war in their country, we did not feel any damage to the business, despite all the challenges that I know were there. Their uncompromising professionalism is highly valued in our company.

Are there any areas for improvement or something LimTC could have done differently?

I don't have a point for improvement, mainly because everything I asked of them was answered adequately for me, so I can't think of anything they need to improve.

BACKGROUND

Please describe your company and your position there.

I was working as an International Marketing Consultant for multiple global brands based in Berlin, Germany. I was given budgets to handle lead generation from international markets outside of Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LimTC?

We hired them for performance based campaigns and their lead generation capabilities is not just admirable in quantitative but also in qualitative fashion.

What were your goals for this project?

We always had strong sales target to achieve. What makes them invaluable is their generosity to support more than expected to deliver always an overwhelming outcome. It was only this which kept our business relationship going healthy.

SOLUTION

How did you select this vendor?

It was through a recommendation via an expert within my network. I only had to try them blindly due to the trust on my network. And experimenting was basically the key to help them prove what they are capable of.

Describe the scope of their work in detail.

I must admit that I might have underestimated them a bit but not after I saw the outcome and heard their inferences during first review meeting. It was very insightful and thought provoking to try different communication approaches rather than having to worry about the channels.

What was the team composition?

3 key team members. General Manager, Account Manager and Sales Advisor. Their combined dedication and mind gave a lot of quick insights about multiple markets that we dealt with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Lead volumes went up by 65% towards the end and also the quality by 50%. This combination is invaluable increase for especially the educational related brands that I was dealing with at that time.

How effective was the workflow between your team and theirs?

Timely feedback and thoughtful learning was their noticeable skills. I do not see anything more than this being a requirement.

What did you find most impressive about this company?

The Email DB is probably one of their greatest asset. What distinguishes them is their generosity to give more than asked in most cases. I think that makes them special and that becomes a reason for me to write this review purely.

Are there any areas for improvement?

I am in doubt if I can think of any improvement tips for them right now as I seemed to have a very smooth business relationship with them. But I guess they should value themselves more to get paid more and eventually keep their employees more happier and healthier.