Call Center Solutions

BACKGROUND

Please describe your company and position.

I am the Director of Reservations of Brittain Resorts

Describe what your company does in a single sentence.

Contact center for hotel reservations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Center Solutions to accomplish?

• Lower Abandonment Rates
• Better quality candidates

SOLUTION

How did you find Call Center Solutions?

Referral

Why did you select Call Center Solutions over others?

• Great culture fit
• Company values aligned

How many teammates from Call Center Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Better recruiting options.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

attrition is lower

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items delivered and responsiveness is good.

What was your primary form of communication with Call Center Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Their work culture is impressive.

Are there any areas for improvement or something Call Center Solutions could have done differently?

Improved communication, but new website will accomplish that.