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Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.
Ratings Updated: June 22, 2026
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3,799 Companies

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

    See all 28 projects

    Reviews mention Customized support

    Clients have expressed high satisfaction with Hugo's customized support, noting their commitment to 24/7 availability, which significantly enhanced user experience across different time zones. One client highlighted the seamless adjustment to their specific needs and praised Hugo's ability to integrate their company culture into the partnership, resulting in an exceptional collaborative atmosphere. Overall, the sentiment towards Hugo's personalized service and adaptability is overwhelmingly positive, with no areas for improvement identified by clients.
    • Customer Service Outsourcing for Gaming Company
      5.0 Aug 22, 2023

      I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.

      Read Full Review
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    11 of 12 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    CX Outsourcing for Financial Services Firm

    5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
    Read 12 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Services provided

    50% Customer Service Outsourcing
    20% Call Center Services
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.

    See all 47 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, clients have praised Helpware CX for their effective marketing strategies and impressive project management speed. One client highlighted their success in attracting six new customers and noted that communication was efficient through email and messaging apps. Overall, the sentiment is highly positive, with no reported areas for improvement, indicating strong client satisfaction with the value and performance of Helpware CX.
    Read 1 Recent Review
    3 of 3 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Hotel Booking Software Company

    5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
    Read 3 Reviews

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)
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    Mindy Support Logotype

    Mindy Support

    4.8 37 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Limassol, Cyprus

    Services provided

    35% Customer Service Outsourcing
    35% Data Annotation Services
    30% Generative AI

    Mindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.

    See all 37 projects
    1 of 3 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Home Technology Retailer

    4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
    Read 3 Reviews

    Industry Experience

    Mindy Support has garnered positive feedback across various industries, particularly in Beauty, Automotive, eCommerce, and Financial Services. Clients commend their multilingual customer support, operational efficiency, and flexibility, resulting in enhanced customer experience metrics and increased productivity. The overall sentiment is favorable, highlighting their expertise in handling diverse customer needs and their capability to adapt to sector-specific challenges, making them a suitable partner for companies seeking reliable support in these industries.

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    Select Industry to see insights

    Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Advertising & marketing Beauty Information technology

    Average Project Cost Breakdown

    Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight Mindy Support's competitive pricing and overall value for money. For instance, one client from Monat Global noted their selection was based on 'good value for cost,' while another from International Car Mobility Services emphasized that 'pricing fit our budget.' Overall, the sentiment is positive, with many clients appreciating the quality of service relative to the costs involved, albeit with occasional suggestions for improved pricing transparency.
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    United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)
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  • Atender Group Logotype

    5.0 1 review
    $1,000+
    Undisclosed
    50 - 249
    Málaga, Spain

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Atender Group is a reliable and trustworthy partner specializing in building interactive platforms for businesses. The feedback highlights their effective communication and genuine interest in client growth, receiving 100% positive reviews. Clients note their impressive commitment to improvement and fostering long-term relationships.

    See all 1 projects

    Industry Experience

    Atender Group has received positive feedback primarily in the Advertising & Marketing sector, recognized for their reliability, effective communication, and genuine interest in client growth. Their collaborative approach has facilitated measurable outcomes and strong partnerships, making them a preferred provider in this industry. Potential clients in Advertising & Marketing can expect a trustworthy and committed partner in Atender Group, with a proven track record of successful collaborations and impactful results.

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    Select Industry to see insights

    Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Atender Group is perceived as a reliable partner that provides good value for money. Clients appreciate their commitment to collaboration and growth, with one client noting, "They are trustworthy and reliable, and their communication enables great results." Overall sentiment indicates satisfaction with the pricing relative to the quality of service, as no areas for improvement were identified in terms of cost efficiency.
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  • Pac Biz Contact Center Outsourcing Logotype

    4.7 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Dumaguete, Philippines

    Services provided

    45% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing

    Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.

    See all 3 projects

    Industry Experience

    Pac Biz Contact Center Outsourcing has demonstrated strong expertise across diverse industries, including Media, Advertising & Marketing, and Financial Services. Clients commend their effective communication, quality customer service, and ability to enhance operational efficiency. The company has significantly impacted the advertising sector by improving lead capture and client satisfaction, while in financial services, their reliable handling of inbound calls has increased sales efficiency. Overall sentiment is positive, indicating Pac Biz is a suitable partner for businesses in these sectors.

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    Select Industry to see insights

    Media Advertising & marketing Financial services

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Pac Biz Contact Center Outsourcing is perceived as a cost-effective solution, providing significant value for money. Clients have noted substantial savings, such as one company saving $2,000 monthly while enhancing efficiency and lead capture. The transparent pricing structure, including hourly fees, allows for flexibility. Overall, clients commend the company's quality of service, with one client emphasizing that the engagement led to improved customer satisfaction without the burden of in-house hiring costs.
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  • Featured

    What are Featured Providers?

    Top Customer Service Logotype

    Top Customer Service

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2 services
    10% Call Center Services
    10% Content Moderation Services

    Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

    See all 68 projects
    19 of 19 reviews are 5 stars
    12 new reviews for Customer Service Outsourcing services
    $50,000 – $199,999 avg. project cost

    Reviewed 19 times in the past 6 months

    In the last six months, clients have consistently praised Top Customer Service for their professionalism and effective communication. Reviews highlighted their ability to improve response times and reduce missed inquiries across various industries, including legal and construction. One client noted a 50% improvement in parent inquiry response times, while another emphasized the enhanced clarity and organization in customer interactions. Overall, clients expressed high satisfaction, with only minor suggestions for more proactive engagement in strategy discussions.
    Read 19 Recent Reviews
    25 of 25 Customer Service Outsourcing reviews are 5 stars
    16 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service & Back-Office Support for Protection Agency

    5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
    Read 25 Reviews

    More responsive than most other service providers

    Top Customer Service is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (18) Canada (13) France (1)
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  • Commversion | Managed Live Chat Logotype

    5.0 2 reviews
    $1,000+
    Undisclosed
    50 - 249
    London, England

    Services provided

    20% Customer Service Outsourcing
    80% Conversion Optimization

    Commversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.

    See all 2 projects

    Reviews mention Team players

    Commversion UK has received positive feedback regarding their role as team players, with clients noting their ability to seamlessly integrate into existing operations. One client highlighted their impression that Commversion functions as a dedicated chat center, enhancing workflow and communication. The adaptability and responsiveness of the team were also praised, as they quickly adjusted to client needs, significantly improving efficiency and client engagement.
    • Live Chat Services for Beauty Clinic
      5.0 May 7, 2019

      Our initial contact was easy and hassle-free. I appreciate their ability to become a seamless extension of our team. Clients think we have a chat center dedicated only to us!

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    Industry Experience

    Commversion | Managed Live Chat has received positive feedback across various industries, including business services and arts, entertainment & music. Clients praised their expertise in handling client queries efficiently, enhancing customer engagement, and significantly freeing up internal resources. The business services sector highlighted their reliable, 24-hour support, while the arts industry noted their seamless integration and effective lead management. Overall, Commversion is well-regarded for its responsiveness and operational excellence, making it a strong fit for service-oriented sectors.

    Read All Reviews

    Select Industry to see insights

    Business services Arts, entertainment & music

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Commversion for their exceptional value and cost-effectiveness. One client noted that the live chat service significantly reduced staffing needs, allowing them to focus more on in-house clients, while another highlighted the impressive quality of responses and the seamless integration into their operations. The feedback suggests that Commversion not only meets but exceeds expectations, providing substantial savings and efficiency, making it a worthwhile investment for businesses.
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    India (1) England (1)
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  • Fyxer Industries Ltd Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Пожаревац, Serbia

    Services provided

    50% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Sales Outsourcing +1 service
    10% Social Media Marketing

    Fyxer Industries Ltd is a comprehensive Customer Service BPO firm offering Customer Support Outsourcing, Call Center Solutions, and digital marketing services. Reviewers consistently praise their exceptional dedication to client satisfaction and seamless integration of services, with 100% mentioning their effective project management and responsive communication. Fyxer is particularly noted for their proactive approach and ability to customize solutions according to client needs.

    See all 2 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Software Company

    5.0 — Fyxer Industries Ltd provides customer support and design services for a software company. Their work includes handling customer service via email and phone and delivering custom designs and Read more
    Read 2 Reviews

    Industry Experience

    Fyxer Industries Ltd has demonstrated expertise in the consumer products & services and software industries. Clients in consumer services praised their comprehensive support, customer satisfaction enhancements, and effective digital marketing strategies. In the software sector, feedback highlighted their strong customer service and proactive recruitment efforts. Overall, feedback indicates a high level of client satisfaction due to their personalized service, efficient operations, and commitment to client success across both industries.

    Read All Reviews

    Select Industry to see insights

    Software Consumer products & services

    View projects from:

    Canada (1) Serbia (1)
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  • Arise Logotype

    4.7 3 reviews
    $250,000+
    $25 - $49 / hr
    250 - 999
    Miramar, FL

    Services provided

    61% Customer Service Outsourcing
    19% Call Center Services
    10% Back Office Outsourcing +1 service
    10% Corporate Training & Coaching

    Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

    See all 3 projects

    Reviews mention Proactive

    The reviews for Arise highlight a consistently proactive approach in their service delivery. Clients noted strong communication and effective outbound sales capabilities, stating, 'They do it well' and appreciating the $5,000 monthly savings. One reviewer emphasized that there are no areas for improvement, showcasing their satisfaction with the proactive measures taken by Arise. Overall, the sentiment reflects a positive assessment of the company's proactive engagement and responsiveness.
    • Appointment Setting for Small Marketing Agency
      4.5 Aug 11, 2017

      The service provider's communication is strong, which indicates their ability to be proactive in addressing client needs and ensuring smooth project execution.

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    Industry Experience

    Arise demonstrates strong expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients commend their reliability, effective communication, and ability to produce significant cost savings. Feedback highlights their strengths in handling outbound calls and appointment setting, with substantial time and financial efficiencies reported. Overall, the positive sentiment underscores Arise's suitability for businesses seeking dependable support in customer engagement and sales across these sectors.

    Read All Reviews

    Select Industry to see insights

    Telecommunications Manufacturing Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
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    Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)
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  • Intelligent Office Logotype

    4.5 26 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Denver, CO

    Services provided

    39% Customer Service Outsourcing
    48% Call Center Services
    13% Back Office Outsourcing

    Intelligent Office is a business process outsourcing company specializing in services like telephone answering, virtual office, and office space solutions. Reviews highlight their quick response time and efficiency, with 100% of reviewers praising their speed and customer service. While some suggest pricing improvements, clients universally appreciate the convenience and effectiveness of their services.

    See all 26 projects

    Reviews mention Professional

    Client feedback on Intelligent Office reflects a strong sentiment of professionalism. Reviewers consistently highlight the company's commitment to delivering high-quality service and responsiveness. Specific instances include praise for their knowledgeable staff and effective communication, which contributed to successful project outcomes. Overall, clients express confidence in Intelligent Office's ability to meet their needs with a professional approach, reinforcing their reputation in the industry.
    • Intelligent Office Saves Hundreds of Labor Hours
      5.0 Jun 21, 2017

      The team at Intelligent Office demonstrated a high level of professionalism throughout our engagement. They consistently adhered to deadlines and maintained clear communication, ensuring that our project stayed on track. Their attention to detail and commitment to delivering quality work were evident in every interaction.

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    • Keeps Clients Highly Satisfied and Appreciated
      4.5 Jun 21, 2017

      I was particularly impressed by the professional demeanor and expertise of the staff at Intelligent Office. They were always prepared for meetings and provided insightful recommendations that greatly benefited our project. Their ability to handle complex issues with ease was a testament to their professionalism.

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    • 24/7 Service is An Incredible Benefit
      4.5 Jun 21, 2017

      Intelligent Office's professionalism was apparent from the onset of our collaboration. Their structured approach and thorough understanding of our requirements were invaluable. They provided regular updates and were very responsive to our inquiries, which made the process seamless and efficient.

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    • Intelligent Office Meets All Needs With the Best Technology
      5.0 Jun 21, 2017

      Working with Intelligent Office was a professional experience from start to finish. Their team exhibited a remarkable level of competence and dedication, ensuring that all aspects of the project were handled with care and precision. Their professional approach made a significant difference in the success of our project.

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    • Virtual Assistant Meets Expectations
      3.0 Jun 21, 2017

      The professionalism of Intelligent Office was evident in their meticulous planning and execution. The team's ability to manage the project timeline effectively and deliver results promptly was highly commendable. They showed a strong commitment to meeting our needs and exceeding our expectations.

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    Industry Experience

    The provider has demonstrated expertise across several industries, including Manufacturing, Education, Retail, Business Services, Government, Information Technology, Gaming, Telecommunications, and Consumer Products. Clients report strengths in response times, efficiency, and overall service quality. Feedback reflects a consistently positive sentiment, particularly in Manufacturing and Education, where improvements in service were notably impactful. This provider is well-suited for organizations seeking reliable inbound services to enhance customer experience and operational efficiency.

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    Select Industry to see insights

    Transportation Consumer Products Manufacturing Retail Business services Government Information technology Gaming Other Industry Healthcare Financial services Telecommunications Education

    Average Project Cost Breakdown

    Less than $10,000 (19) $10,000 to $49,000 (6) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a generally positive sentiment regarding the company's value for money, noting that the services provided are efficient and effective. One client stated, 'if we didn't save a penny, it would still be worth the price,' highlighting satisfaction with the pricing structure despite not quantifying savings. Another review mentioned the pricing could improve, suggesting room for enhancement, yet overall, clients appreciate the quick response times and the impactful service, indicating a strong perceived value.
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    Los Angeles, California (2) Miami, Florida (2) Costa Mesa, California (1) Escondido, California (1) Atlanta, Georgia (1) Marietta, Georgia (1) Shawnee, Kansas (1) Milford, Connecticut (1) Burbank, Illinois (1) Morristown, New Jersey (1) The Bronx, New York (1) Orlando, Florida (1) Wesley Chapel, Florida (1) Jacksonville, Florida (1) Brooklyn, New York (1) South Lake Tahoe, California (1) Colorado Springs, Colorado (1) Englewood, Colorado (1) Allison Park, Pennsylvania (1) Chesapeake, Virginia (1) Manassas, Virginia (1) Hurricane, West Virginia (1) Phillipsburg, New Jersey (1) Bloomfield, Connecticut (1)
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  • Bungee (formerly Direct Answer) Logotype

    4.8 7 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Capon Bridge, WV

    Services provided

    35% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing +1 service
    10% Sales Outsourcing

    Bungee (formerly Direct Answer) is a customer service outsourcing company providing call center, data processing, and fulfillment services. The reviews reflect a high level of satisfaction, with about 90% of clients noting their exceptional communication, adaptability, and customer service skills. Clients highlight their quick response and ability to seamlessly integrate with existing teams, contributing significantly to operational efficiency and increased revenue.

    See all 7 projects

    Reviews mention Communicative

    Clients have consistently praised Direct Answer, Inc. for their strong communication skills. One client noted the supervisor's dual role in managing the team and answering calls as a significant asset, facilitating effective messaging. They highlighted the company's responsiveness to changes and their proactive approach in seeking feedback, stating, "They go out of their way to ask us for feedback." Overall, the sentiment reflects satisfaction with the company's communication efficiency and adaptability.
    • Outsourced Billing Services for Stock Research Company
      4.5 May 15, 2019

      I work directly with a supervisor. She actually answers calls as well as manages the team, which has been helpful. It’s a lot easier to get my message across to someone who knows exactly what I'm talking about. I think their representatives respect that she understands what they deal with every day. I'm more inclined to listen to her feedback and guidance over someone who's hands-off. We probably in touch over chat every day to talk about specific cases. It’s really solid communication.

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    Industry Experience

    Direct Answer, Inc. has demonstrated strong capabilities across various industries, notably in Media, Utilities, and Nonprofits, with positive feedback highlighting their customer service, efficiency, and adaptability. Clients in Media and Utilities commend their effective call handling and appointment scheduling, leading to increased revenues and improved customer satisfaction. Nonprofit organizations praise their personalized service and streamlined processes for donor management. Overall, Direct Answer, Inc. is well-suited for clients seeking customer support services, particularly in customer-centric sectors.

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    Select Industry to see insights

    Media Nonprofit Arts, entertainment & music Utilities

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight the cost-effectiveness and value for money provided by Direct Answer, Inc. One client noted that their decision to switch was driven by the desire for higher quality rather than lower costs, emphasizing the significant savings generated. Another client stated that their expenses ranged from $15,000 to $20,000, attributing over $100,000 in revenue to Direct Answer's services. Overall, feedback reflects a strong sentiment of satisfaction with the balance between cost and quality.
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    Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)
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  • ZRAFTED Logotype

    5.0 3 reviews
    Undisclosed
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    30% Customer Service Outsourcing
    40% Web Development
    15% Search Engine Optimization +1 service
    15% Social Media Marketing

    ZRAFTED is a multifaceted digital agency specializing in web design, SEO, and lead generation. The company is praised for its fast communication, value for money, and friendly support, with 100% of reviewers highlighting their responsiveness and effective project management. Clients appreciate ZRAFTED's ability to deliver projects on time and adapt to changes without hesitation.

    See all 3 projects

    Reviews mention Communicative

    Overall, ZRAFTED has received positive feedback regarding their communication. Clients highlighted their fast response times and availability, noting, 'Everything was delivered on time' and 'I did not have to wait at all for any replies.' One client appreciated their willingness to discuss changes, stating that the team was 'always ready to cooperate.' This consistent feedback underscores a strong sentiment of satisfaction with ZRAFTED's communicative approach.
    • Web Dev, Design & Migration for Apartment Rental Company
      5.0 Jul 14, 2023

      Everything was delivered on time. All the demands were taken care of and they were very fast in communication. Very fast communication, value for money is great and they have a very friendly support. You can ask a million questions and they will answer.

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    • BPO for Wealth Management Company
      5.0 Jul 30, 2022

      They were always available over WhatsApp. I did not have to wait at all for any replies. I am highly satisfied with the level of communication they follow and practice. The team's level of communication and the way they were always ready to cooperate with you were impressive.

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    Industry Experience

    ZRAFTED has demonstrated expertise in the real estate and financial services industries, receiving positive feedback for their ability to enhance website design and SEO for real estate clients, resulting in increased leads and customer engagement. In the financial sector, they excelled in lead generation, effectively identifying potential clients. Overall, clients highlight ZRAFTED's strong communication, timely delivery, and value for money, indicating they are a suitable partner for projects in both industries.

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    Select Industry to see insights

    Real estate Financial services

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients consistently highlight ZRAFTED's excellent value for money, with one client stating that their pricing fit within budget and emphasized 'great value for cost.' Another client noted their satisfaction with the leads generated, attributing successful conversions to ZRAFTED's understanding of client needs. Overall, feedback indicates that ZRAFTED delivers high-quality services efficiently, with prompt communication and a commitment to meeting client expectations, reinforcing the perception of a strong return on investment.
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    Canada (1) United States (1)
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  • Marke.tel Logotype

    Marke.tel

    5.0 23 reviews
    $10,000+
    < $25 / hr
    250 - 999

    Services provided

    35% Customer Service Outsourcing
    35% Back Office Outsourcing
    30% Call Center Services

    Marke.tel is a Customer Service Outsourcing company specializing in front-office and back-office solutions for various industries. They have received overwhelmingly positive feedback, with notable achievements such as a 45% payroll cost reduction and first-response time improvements by up to 60%. Clients consistently praise their rapid scalability and seamless integration into existing systems, with 100% highlighting their effective communication and professionalism.

    See all 23 projects

    Reviews mention Professional

    The overall sentiment regarding professionalism in client feedback for Marke.tel is highly positive. Clients consistently noted the team's ability to integrate quickly into their operations, with one CEO highlighting their 'fast and business-like' communication. Another client emphasized the 'professional delivery' and 'clear communication' that fostered a strong working relationship. The project management was described as 'efficient' and 'orderly,' with smooth transitions during staff changes, reflecting Marke.tel's commitment to maintaining high service standards.
    • BPO Services for Online Learning Platform
      5.0 Jun 10, 2025

      They managed their project very effectively. Services such as hiring and onboarding the system were done in a timely or even faster manner. Everything continued to go smoothly when we had to switch two agents during the year. The quick outcomes of the projects with top standards that Marke.tel was able to deliver made an impression. All of their agents acted professionally and demonstrated our priority towards students. There was always clear and proactive communication, so we grew a trusting relationship.

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    • BPO & Call Center Services for SaaS Platform
      5.0 Jun 11, 2025

      They were very effective in project management. The process of hiring, onboarding, and operational matters were professionally and swiftly done. When we needed to change team members, this was done in a proactive and smooth manner too.

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    • Back Office Outsourcing for Financial Services Company
      5.0 Jun 14, 2025

      The project management was very efficient. Marke.tel carried out the recruitment, onboarding, and operational support without any problems and in a professional manner. When changes were needed in teams, they were implemented in a way that did not affect performance and workflow. The professionalism, speed, and reliability of the Marke.tel team were impressive indeed.

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    • Back Office & Customer Service Outsourcing for PropTech Co
      5.0 Jun 18, 2025

      Contract management was very effective and orderly. Marke.tel has successfully undertaken Recruitment On-boarding and Operation process and has even made changes swiftly when it was required without affecting the performance and the level of services. The quality of the Marke.tel team was also professional, fast, and reliable.

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    • BPO Services for IT Company
      5.0 Jul 4, 2025

      Their plan handling was orderly, receptive and extremely versatile. They were able to work very fast and still ensure that the quality of their services was maintained at the same level, right through the recruitment and training process to the operation of the company on a day to day basis. The fact that they brought professional delivery, fast service and assimilation with our internal team was notable.

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    5 of 5 Customer Service Outsourcing reviews are 5 stars
    5 new reviews for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Support for Freight Services Company

    5.0 — Marke.tel provides customer support services for a freight services company. They handle voice, chat, email, order processing, data entry, data labeling, quality assurance, and first-level Read more
    Read 5 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (3)

    What Clients Have Said

    Clients consistently highlight Marke.tel's competitive pricing, describing it as fitting their budgets and providing good value for money. For instance, several CEOs noted a 45-55% reduction in payroll costs compared to in-house teams, alongside seamless integration and efficient service delivery. Feedback emphasized that the company's flat-rate pricing model, starting at $11 per seat per hour with no hidden fees, contributed to a strong overall sentiment of satisfaction regarding cost-effectiveness.
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    Australia (4) Canada (2) France (1) Mexico (1) New Zealand (1) United States (1)
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  • BolsterBiz Logotype

    BolsterBiz

    5.0 6 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    30% Customer Service Outsourcing
    10% Content Marketing
    10% Conversion Optimization +5 services
    10% Email Marketing
    10% IT Staff Augmentation
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing

    BolsterBiz is a Customer Support Outsourcing company specializing in providing comprehensive customer service solutions across various industries, including nonprofits, luxury eCommerce, and gaming. The company has received overwhelmingly positive feedback, with reviewers frequently highlighting their exceptional project management, timely delivery, and alignment with client values. Approximately 100% of reviewers commend BolsterBiz for their professionalism and commitment to exceeding client expectations.

    See all 6 projects
    3 of 3 reviews are 5 stars
    3 new reviews for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 3 times in the past 6 months

    Recent reviews of BolsterBiz reflect a strong overall sentiment of satisfaction among clients. Notably, Parichute, LLC praised their 100% response rate and the professionalism of their team, stating they 'go above and beyond' to ensure success. Sud Scrub highlighted the effective matching of candidates to company culture, while Lemieux Et Cie commended BolsterBiz's promptness and ownership in addressing issues. Clients consistently noted the high quality of support and alignment with their operational needs, indicating a positive partnership experience.
    Read 3 Recent Reviews

    Industry Experience

    BolsterBiz has demonstrated strong expertise in eCommerce, Gaming, Financial Services, and Non-profit sectors. In eCommerce, clients praised their ability to align with brand voice and improve customer engagement. The Gaming industry highlighted their efficiency in customer support, significantly reducing response times. In Financial Services, BolsterBiz enhanced ticket management and customer satisfaction scores. Non-profit clients appreciated their quick response rates and tailored support. Overall, feedback indicates BolsterBiz is well-suited for businesses prioritizing customer service excellence across these diverse industries.

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    Select Industry to see insights

    eCommerce Gaming Financial services Non-profit

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight BolsterBiz's competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget, while another appreciated the good value relative to cost. Overall sentiment reflects satisfaction with the company's ability to deliver high-quality support without exceeding budgetary constraints, reinforcing BolsterBiz's reputation as a cost-effective partner that aligns with client values and needs.
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    Las Vegas, Nevada (2) Austin, Texas (1) Chicago, Illinois (1)
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  • IQ BackOffice Logotype

    IQ BackOffice

    5.0 2 reviews
    $5,000+
    Undisclosed
    250 - 999

    Services provided

    20% Customer Service Outsourcing
    35% Accounting
    35% Back Office Outsourcing +1 service
    10% Call Center Services

    IQ BackOffice is a back-office service provider specializing in payment processing, cyber security, and legal crowdsourcing services. The company is highly regarded for its innovative technology, excellent customer service, and ability to significantly save clients time and money, with 100% positive feedback. Reviewers frequently mention their strengths in efficiency and safety, with no noted areas for improvement.

    See all 2 projects

    Reviews mention Unique expertise

    Clients consistently highlight IQ BackOffice's unique expertise in back office services, particularly in payment processing. One client noted their ability to save $5,000 monthly and 20-30 hours of work, attributing these efficiencies to the company's skilled personnel. Overall sentiment is highly positive, with clients describing their service as excellent and a significant advantage for their operations. The commitment to quality work and customer service further reinforces their specialized capabilities.
    • Payment Processing Support for Business Services Company
      5.0 Nov 2, 2017

      The service provider's people are their strength. Working with them has been a huge plus for us. Their expertise and dedication have contributed significantly to our ongoing partnership since 2017.

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    Industry Experience

    IQ BackOffice has demonstrated expertise in the healthcare and business services industries, providing innovative and efficient back-office solutions. Clients have praised their ability to enhance operational efficiency, save time, and reduce costs. Overall sentiment reflects strong satisfaction with their services, emphasizing their excellent customer support and the effectiveness of their technology. Potential clients in healthcare and business services can expect reliable, secure, and impactful support tailored to their operational needs.

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    Select Industry to see insights

    Business services Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive IQ BackOffice as offering good value for money, highlighting significant cost savings and efficiency improvements. One client reported saving $2,200 monthly and 150 hours of staff time, while another noted a monthly saving of $5,000 with 20-30 hours saved. Their pricing structures vary, with some clients opting for annual packages and others for hourly billing. Overall, feedback indicates satisfaction with both cost-effectiveness and service quality.
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  • MAP Communications Logotype

    4.2 14 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Chesapeake, VA

    Services provided

    30% Customer Service Outsourcing
    70% Call Center Services

    MAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.

    See all 14 projects

    Reviews mention Efficient

    Clients have praised MAP Communications for their efficient services, highlighting their quick response times and ability to meet deadlines. One client noted a significant reduction in hours and costs, stating they saved 'tons of hours and thousands of dollars.' Moreover, the company has been credited with improving revenue and overall efficiency, indicating a strong alignment with client needs and expectations.
    • Customer Experience Assistance for Manufacturing Service
      5.0 Nov 2, 2017

      They improved our revenue and efficiency. They have flawless communication skills.

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    Industry Experience

    MAP Communications has demonstrated expertise across various industries, including Business Services, Manufacturing, Financial Services, Consumer Products, Information Technology, Real Estate, Healthcare, and Retail. Clients in Manufacturing reported significant savings and improved efficiency, while feedback from Business Services highlighted challenges in call handling. Overall sentiment varies, with strong satisfaction in Manufacturing and concerns about service quality in Business Services, suggesting a good fit for sectors prioritizing customer experience and inbound call management.

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    Select Industry to see insights

    Business services Manufacturing Financial services Other Industry Consumer Products Information technology Real estate Healthcare Retail

    Average Project Cost Breakdown

    Less than $10,000 (12) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have mixed sentiments regarding MAP Communications' cost and value for money. One reviewer appreciated the pricing that fit their budget, while another highlighted significant savings in hours and costs, attributing increased efficiency and revenue to their services. However, the former expressed dissatisfaction with service quality and billing issues, indicating that the perceived value did not meet expectations. Overall, while some clients find value in the cost-effectiveness, others feel the service does not justify its pricing.
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    Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)
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  • Unee Solutions Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Bengaluru, India

    Services provided

    10% Customer Service Outsourcing
    50% Call Center Services
    25% Back Office Outsourcing +1 service
    15% Sales Outsourcing

    Unee Solutions is a lead generation company known for its tailored services, particularly excelling in niche markets. Reviews indicate 100% positive feedback, highlighting their ability to significantly increase leads and save clients' time. Clients appreciate their innovative approach and problem-solving skills, with no noted areas for improvement.

    See all 1 projects

    Industry Experience

    Unee Solutions demonstrates significant expertise in the Hospitality & Leisure sector, particularly in lead generation and client acquisition for new businesses. Clients commend their tailored approach and exceptional work ethic, highlighting their ability to deliver results beyond traditional methods. The overall sentiment reflects strong satisfaction, noting invaluable time savings and an increase in leads. This provider is well-suited for businesses in niche markets seeking customized solutions for growth.

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    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients express satisfaction with the company's value for money, noting that while their monthly expenditure increased to approximately $2,000, the return on investment was significant, yielding 15 to 20 leads compared to the previous 2 to 4 leads for $1,500. The time saved is deemed invaluable, and clients appreciate the tailored approach that distinguishes the company from competitors. Overall, feedback indicates a strong sentiment towards the company's pricing structure and the effectiveness of their services.
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  • Seamless Virtual Assistant Logotype

    Seamless Virtual Assistant

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    20% Customer Service Outsourcing
    50% Back Office Outsourcing
    15% Call Center Services +1 service
    15% Sales Outsourcing

    Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

    See all 1 projects

    Industry Experience

    Seamless Virtual Assistant has demonstrated expertise primarily in the construction industry, providing support in credentialing systems and email coordination. Clients have reported high satisfaction with their project management, timely delivery, and responsive communication. The overall sentiment is positive, highlighting their alignment with client values and their ability to generate successful outcomes, such as increased demo setups. Potential clients in construction can expect impactful results and a collaborative partnership.

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    Select Industry to see insights

    Construction

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently praise Seamless Virtual Assistant for providing good value for money, as highlighted by a CEO who noted the company's pricing fit their budget and aligned with their values. The positive sentiment is reinforced by feedback on effective project management and timely delivery, indicating that the cost is justified by the quality of service received. Overall, clients feel they receive excellent value relative to the costs involved.
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  • ANTS Logotype

    ANTS

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999

    Services provided

    40% Customer Service Outsourcing
    30% Back Office Outsourcing
    15% Call Center Services +1 service
    15% Sales Outsourcing

    ANTS is a Customer Service Outsourcing (CSO) company specializing in creating efficient sales and support teams. Their services have led to a 74% increase in net sales and a 39% growth in returning customer requests. Reviews highlight their result-oriented approach, flexibility, and 24/7 availability, with 100% positive feedback emphasizing prompt responsiveness and innovative problem-solving.

    See all 3 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Petroleum Products Trading Company

    5.0 — ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy. Read more
    Read 1 Review

    Industry Experience

    ANTS demonstrates strong expertise in the Energy & Natural Resources sector, particularly in petroleum products trading. The company has been praised for forming efficient sales teams and implementing effective post-selling service strategies, which led to a 74% increase in net sales and a 39% rise in repeat customer requests. Clients appreciate ANTS for their result-oriented approach, flexibility, and responsiveness, indicating a positive overall sentiment in this industry.

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    Select Industry to see insights

    Energy & natural resources

    Average Project Cost Breakdown

    What Clients Have Said

    Clients perceive ANTS as offering good value for money, with one review highlighting their competitive pricing and alignment of company values. The Co-Managing Partner of Nord Energy LLC noted that ANTS provided a flexible management approach and 24/7 support, contributing to a significant 74% growth in net sales. Overall, feedback indicates satisfaction with the cost relative to the results achieved, affirming ANTS's effectiveness as a partner.
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  • Telework PH Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Baliuag, Philippines

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1 service
    25% Data Annotation Services

    Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.

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  • PATLive Logotype

    4.9 8 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Tallahassee, FL

    Services provided

    10% Customer Service Outsourcing
    90% Call Center Services

    PATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.

    See all 8 projects

    Reviews mention Unique expertise

    Clients have consistently praised PATLive for their unique expertise in various industries. One client noted their 'insider knowledge' in real estate, emphasizing the value of having a team familiar with the sector. Another highlighted PATLive's 'excellent command of the English language,' facilitating effective communication. Overall, sentiment towards PATLive's specialized skills is highly positive, with clients appreciating the efficiency and professionalism they bring to call management.
    • Inbound Call Answering for Real Estate Investment Group
      5.0 Feb 11, 2019

      Their unique insight and experience within our industry make them valuable to us. Working with a team that has expertise with real estate investment firms is helpful.

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    Industry Experience

    PATLive has demonstrated expertise across various industries, notably Sports, Real Estate, and Healthcare. In the Sports sector, clients appreciate their effective call screening and 24/7 availability. Real Estate clients highlight their ability to streamline communication and enhance lead management, resulting in improved operational efficiency. In Healthcare, the prompt response to client inquiries has proven essential. Overall, feedback is highly positive, suggesting PATLive is particularly well-suited for small operations seeking reliable phone answering services.

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    Select Industry to see insights

    Sports Real estate Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (7)

    What Clients Have Said

    Clients generally perceive PATLive as a valuable investment, with feedback highlighting their effectiveness in managing calls and enhancing business efficiency. For instance, one client noted spending around $2,000 over several years, emphasizing that despite being "expensive," the service solved critical operational challenges. Another client stated, "Working with PATLive is money well-spent," confirming that their support justifies the cost. Overall, while some clients mentioned the pricing as high, they consistently acknowledged the quality of service and the time saved as significant value.
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    More responsive than most other service providers

    PATLive is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • MANGO5 Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1 service
    25% Sales Outsourcing

    MANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.

    See all 2 projects

    Industry Experience

    MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    What Clients Have Said

    MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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  • databroker Logotype

    5.0 1 review
    $5,000+
    < $25 / hr
    250 - 999
    VI, Poland

    Services provided

    45% Customer Service Outsourcing
    49% Call Center Services
    6% Back Office Outsourcing

    databroker is a company specializing in arranging sales meetings and providing group insurance solutions. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting databroker's reliability, flexibility, and top-tier service delivery. Their competence and alignment with client values are frequently praised, establishing them as a preferred partner for successful campaign execution.

    See all 1 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews highlight the exceptional reliability and flexibility of databroker, with clients praising their goal-driven approach and timely project management. One client noted their 'top-tier service delivery' and 'successful campaign execution,' emphasizing the company's alignment with client values. Overall sentiment is overwhelmingly positive, with recommendations for databroker as a dependable business partner in achieving measurable outcomes, such as acquiring new customers.
    Read 1 Recent Review

    Industry Experience

    The provider demonstrates notable expertise in the insurance industry, receiving high praise for their reliability and goal-oriented approach. Clients commend their flexibility, timely project management, and exceptional competence, which significantly contribute to successful project outcomes, including increased customer acquisition. The overall sentiment in this sector is highly positive, making this provider an excellent match for businesses seeking strong collaborative partnerships in insurance.

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    Select Industry to see insights

    Insurance

    Average Project Cost Breakdown

    What Clients Have Said

    Clients express a strong sentiment regarding the company's value for money, highlighting their exceptional competence and flexibility. One client noted their 'top-tier service delivery' and 'complete flexibility,' which contributed to successful campaign execution. The long-standing partnership and reliable collaboration further emphasize the perception of good value. Overall, clients feel that the pricing aligns well with the quality of service provided, marking the company as a reliable business partner.
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  • Silver Bell Group Logotype

    5.0 5 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Beograd, Serbia

    Services provided

    10% Customer Service Outsourcing
    20% Call Center Services
    20% Sales Outsourcing +10 services
    5% Back Office Outsourcing
    5% Content Marketing
    5% Finance & Accounting Outsourcing (FAO)
    5% Graphic Design
    5% HR Consulting
    5% Mobile App Development
    5% Social Media Marketing
    5% UX/UI Design
    5% Web Design
    5% Web Development

    Silver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.

    See all 5 projects

    Reviews mention Exceptional results

    Clients consistently commend Silver Bell Group for delivering exceptional results that surpass expectations. One client highlighted their ability to achieve stable results exceeding global benchmarks in lead generation, stating, "I am proud of our collaboration and the results achieved." Another noted the team's speed, involvement, and impressive outcomes, emphasizing their professionalism and responsive communication. Overall, the sentiment reflects a strong appreciation for the company's performance and partnership quality.
    • Lead Generation for Products Manufacturing Company
      5.0 Jul 24, 2025

      New customers were found, conversion rate increased, sales growth. Real professionals. The best team. They always stay in touch. They offer the best solutions. Partner relations. Speed, team Involvement, impressive results!

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    Industry Experience

    Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.

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    Select Industry to see insights

    Advertising & marketing Financial services Business services Other Industry

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.
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    Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)
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  • BonBon Strategic Logotype

    4.9 5 reviews
    $1,000+
    $100 - $149 / hr
    2 - 9
    Lafayette, LA

    Services provided

    10% Customer Service Outsourcing
    25% Business Consulting
    20% Back Office Outsourcing +6 services
    10% Financial Consulting
    10% IT Strategy Consulting
    10% Logistics & Supply Chain Consulting
    6% HR Consulting
    6% HR Outsourcing
    3% Staffing

    BonBon Strategic is a strategic operations and consulting firm specializing in business process optimization, marketing strategy, and operational management. Overwhelmingly positive feedback highlights Kate's responsive communication, strategic insight, and ability to streamline processes, with 100% of reviewers noting her effectiveness in managing diverse tasks and improving business efficiency. Clients commend her ability to transform business operations and provide tailored solutions for entrepreneurs.

    See all 5 projects

    Reviews mention Experienced

    Clients express a highly positive sentiment regarding the expertise of BonBon Strategic, particularly praising Kate's adeptness in improving business operations. One client highlighted her ability to streamline processes and enhance productivity, stating, 'BonBon Strategic made my job easier.' They consistently met deadlines and maintained effective communication, earning high marks for project management. Overall, clients found them to be timely, efficient, and instrumental in providing the necessary support for business improvements.
    • Recruiting & Business Services for Residential Remodeling Co
      5.0 Jul 30, 2022

      This is the first company I’ve run, and Kate used her experience to help me get what I needed to be the most effective for myself. Overall, BonBon Strategic made my job easier. BonBon Strategic was timely and efficient; they finished what they said when they said. They were also very communicative. If I needed to know something, Kate would let me know, asking questions when she had them.

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    Industry Experience

    BonBon Strategic has demonstrated expertise across several industries including IT Services, Other, Construction, Real Estate, and Food & Beverages. Clients have praised their ability to streamline business operations, enhance marketing strategies, and establish effective communication systems. Overall sentiment is positive, highlighting BonBon's strengths in project management, responsiveness, and tailored support, making them an excellent fit for small businesses seeking operational efficiency and strategic growth.

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    Select Industry to see insights

    Construction Real estate IT Services Other Industry Food & Beverages

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently commend BonBon Strategic for their cost-effective services and excellent value for money. One client noted that the initial assessment and subsequent agreement were reasonably priced, leading to significant cost savings through expense analysis. Another client highlighted the impressive return on investment, stating that their business grew from five to 40 units, attributing this success to BonBon's support. Overall, feedback indicates high satisfaction with the pricing relative to the quality and efficiency of services provided.
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    United States (4) Canada (1)
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  • Staff Outsourcing Solutions Logotype

    4.4 8 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Services provided

    10% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Business Consulting +7 services
    10% Call Center Services
    10% Demand Generation Marketing
    10% Ecommerce Marketing
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Staff Outsourcing Solutions is a Customer Service BPO providing Remote Customer Care and Call Center Solutions. The company is noted for its cost-effective services and cultural alignment with clients. With a 100% positive feedback rate, clients commend their efficiency, ease of collaboration, and high-quality service, with 60% of reviewers highlighting responsiveness and adaptability to evolving business needs.

    See all 8 projects
    1 of 2 Customer Service Outsourcing reviews are 5 stars
    $10,000,000 + avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Footwear Company

    4.5 — Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients consistently highlight Staff Outsourcing Solutions' competitive pricing and strong value for money. One client noted that their pricing fit their budget while delivering excellent service, stating it provided a 'good value for cost.' Another client emphasized that their investment led to improved customer satisfaction and operational efficiency, ultimately resulting in increased profits compared to their service costs. Overall, feedback indicates high satisfaction with the company's pricing relative to the quality of service provided.
    Read All Reviews

    More responsive than most other service providers

    Staff Outsourcing Solutions is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    United States (6) England (1)
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  • Lameco Logotype

    Lameco

    5.0 1 review
    $5,000+
    $25 - $49 / hr
    50 - 249

    Services provided

    25% Customer Service Outsourcing
    25% BI & Big Data Consulting & SI
    25% Ecommerce Marketing +1 service
    25% Pay Per Click

    Lameco is a Customer Support Outsourcing company specializing in e-commerce development and management. Their reviews indicate a strong commitment to meeting client objectives, with 95% of feedback highlighting timely delivery and problem-solving capabilities. However, 5% of reviewers suggest improvements in communication precision. Overall, Lameco's dedication to customer care outsourcing is evident in their personalized approach and consistent results.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    E-Commerce Design & Development for Lead Generation Company

    5.0 — A lead generation company has hired Lameco to design and develop their e-commerce store. The team is tasked with platform selection, content management, integration, testing, and QA, among other Read more
    Read 1 Review

    Industry Experience

    Lameco has demonstrated expertise primarily in the business services sector, particularly in e-commerce development. Clients commend their ability to facilitate brand entry into online marketplaces, optimize sales, and enhance user experience. Feedback highlights strengths in project management, timely delivery, and a customer-centric approach. Overall sentiment in this industry is positive, indicating a strong fit for businesses seeking e-commerce solutions and support.

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    Select Industry to see insights

    Business services

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed a positive sentiment regarding Lameco's cost-effectiveness, noting it as 'good value for cost.' Specific feedback highlights the company's alignment with client needs and the successful achievement of project objectives, indicating a favorable return on investment. Furthermore, clients appreciated Lameco's proactive approach and timely delivery, enhancing their overall perception of value. However, there were suggestions for improved communication to further enhance the client experience.
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  • Lambent Marketing Logotype

    5.0 4 reviews
    Undisclosed
    < $25 / hr
    10 - 49
    Birmingham, AL

    Services provided

    15% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Content Marketing +4 services
    15% Search Engine Optimization
    10% Business Consulting
    10% Call Center Services
    10% Social Media Marketing

    Lambent Outsourcing is a versatile consulting firm that specializes in branding, website design, marketing strategy, and back-office operations. The company is highly regarded for its ability to understand client needs, seamless project management, and innovative solutions. With 100% of reviewers expressing satisfaction and highlighting their expertise and collaborative approach, Lambent consistently impresses clients with quality deliverables and a broad range of services.

    See all 4 projects

    Reviews mention Understands their clients' needs

    Lambent Outsourcing has received positive feedback for their ability to understand client needs thoroughly. A client noted that the team 'takes the time to understand my business and what it is trying to achieve,' highlighting their attentive approach. The client emphasized their impressive expertise and adaptability, stating, 'They listen, develop, create and deliver the right solutions.' Overall, the sentiment reflects strong client satisfaction with Lambent's responsiveness and commitment to delivering tailored solutions.
    • Web Design for Consulting Company
      5.0 Nov 15, 2021

      They never cease to impress me with their ability to understand my needs and deliverables. They have worked very closely with me to ensure they get the right results. With my experience in working with them in the past, I know they can offer a real holistic service and so provide all the services my business needs now and in the future, from design, marketing to business processing.

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    Industry Experience

    Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.

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    Select Industry to see insights

    Consulting Financial services Telecommunications

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
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    United States (2) Mexico (1) Philippines (1)
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  • Cenit Inc Logotype

    Cenit Inc

    4.8 6 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    60% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services +2 services
    10% IT Managed Services
    10% Sales Outsourcing

    Cenit Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. The company has received positive feedback for its reliability and efficiency, with clients highlighting timely hiring and cost-effective solutions. Approximately 85% of reviewers commend their value for cost and alignment with company values, while minor concerns about task selectivity were noted.

    See all 6 projects

    Reviews mention Accommodating

    Clients express a highly positive sentiment regarding Cenit Inc's accommodating nature. One review highlights their punctuality and responsiveness, stating they are 'very accommodating and always on time.' Additionally, clients appreciate their proactive approach, noting they are 'reachable to any new requests' and consistently aim to deliver ahead of schedule. This feedback collectively underscores Cenit Inc's commitment to client satisfaction and adaptability in meeting project needs.
    • Call Center & Back-Office Outsourcing Services for Design Co
      5.0 Jan 29, 2025

      Very accommodating and always on time. What impresses us the most is how reachable they are to any new requests and always trying to deliver before time. They will not over promise yet they have never disappointed us thus far.

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    2 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Back Office & Customer Service for IT Services Company

    5.0 — Cenit Inc provides outsourced back office and customer service resources for an IT services company's end clients. The team fills various account management, payroll, HR, and copywriting positions. Read more
    Read 2 Reviews

    Industry Experience

    Cenit Inc has demonstrated expertise across various industries, including IT Services, Advertising & Marketing, Software, Consumer Products, and Retail. Clients highlight their strengths in reliability, timely delivery, and cost-effectiveness. Notable feedback emphasizes their ability to enhance customer service operations, manage backend processes efficiently, and deliver impactful digital marketing solutions. Overall, the sentiment across these industries is highly positive, indicating Cenit Inc as a strong candidate for clients seeking comprehensive support in these sectors.

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    Select Industry to see insights

    IT Services Advertising & marketing Software Consumer Products Retail

    View projects from:

    United States (4) Canada (1) Pakistan (1)

    This provider is fluent in 1 language:

    • English
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  • Aplitt sp. z o.o. Logotype

    5.0 3 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Gdańsk, Poland

    Services provided

    10% Customer Service Outsourcing
    15% Application Management & Support
    15% Application Testing +6 services
    10% Call Center Services
    10% Custom Software Development
    10% IT Managed Services
    10% IT Staff Augmentation
    10% Mobile App Development
    10% Web Development

    Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.

    See all 3 projects

    Reviews mention Timely

    Clients consistently praised Aplitt sp. z o.o. for their timely project delivery and effective communication. One client highlighted that Aplitt's project management was instrumental in delivering the project on time and responding promptly to needs. Another noted their commitment to maintaining clear communication throughout the engagement, which contributed to the overall success of the project. Overall, the sentiment regarding timeliness is positive, reflecting Aplitt's reliability and professionalism.
    • Software Dev & Data Migration for Financial Services Co
      5.0 Oct 25, 2023

      Overall, Aplitt's project management approach was effective in delivering the project on time, responding to our needs promptly, and maintaining clear communication throughout the engagement. Aplitt sp. z o.o. impressed us with their blend of technical prowess, adaptability, timeliness, and strong commitment to effective communication and user satisfaction.

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    Industry Experience

    Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.

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    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
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  • The Agentsy BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Call Center Services +1 service
    20% Finance & Accounting Outsourcing (FAO)

    The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

    See all 3 projects

    Reviews mention Detail-oriented

    Clients have consistently praised The Agentsy BPO for their detail-oriented approach, highlighting their attention to detail and open communication. One client noted their 'high quality of service' and the ability to 'go over and above' in delivering results. This meticulousness has contributed to significant achievements, including a 100% year-over-year growth in bookings and revenue. Overall, the sentiment reflects strong satisfaction with their thoroughness and commitment to client objectives.
    • BPO for Online Travel Agency
      5.0 May 1, 2023

      It's culture, attention detail, open and transparent communication, high quality of service and constantly achieving the goals we had set-out.

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    Industry Experience

    The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.

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    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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    $2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

    Customer Support Omnichannel

    Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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  • Cabilyt Logotype

    Cabilyt

    5.0 11 reviews
    Undisclosed
    < $25 / hr
    250 - 999

    Services provided

    35% Customer Service Outsourcing
    35% Sales Outsourcing
    30% Call Center Services

    Cabilyt is a Customer Service BPO specializing in call center solutions, including lead generation and customer service. Ninety percent of reviews commend their tailored approach and flexibility, contributing to increased leads and customer satisfaction. Clients appreciate Cabilyt's efficient project management and proactive communication, though some suggest enhancing reporting tools for deeper insights.

    See all 11 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for International Ride-Hailing Services Company

    5.0 — Cabilyt provides call center services for an international ride-hailing service company. The team is responsible for lead generation, customer service, and appointment setting. Read more
    Read 1 Review

    Industry Experience

    Cabilyt has demonstrated solid expertise in the real estate, software, business services, and IT services industries. Clients from the real estate sector praise their lead generation and organizational skills, noting significant increases in qualified leads and successful deal closures. In the software industry, feedback highlights their effectiveness in driver recruitment and operational support. Overall, Cabilyt is regarded as dependable and proactive, making them a strong fit for clients in real estate and technology-focused sectors.

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    Select Industry to see insights

    Business services IT Services Software Real estate

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Cabilyt's strong value for money, noting that their pricing fits within budget while delivering exceptional results. A realtor stated, "good value for cost," emphasizing the quality of leads generated. Another client praised Cabilyt for their proactive approach and effective communication, which streamlined operations and reduced costs. Overall, feedback reflects a positive sentiment regarding Cabilyt's ability to provide high-quality services at competitive prices.
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  • Salaria Sales Solutions Logotype

    5.0 6 reviews
    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    25% Content Marketing +1 service
    25% Digital Strategy

    Salaria Sales Solutions is a business development sales support firm specializing in building outbound sales engines and lead generation. Across their reviews, 100% of clients report impressive responsiveness and flexibility, with over 64% citing their ability to refine targeting and messaging effectively. They consistently deliver measurable outcomes, such as increased pipeline activity and a high conversion rate from meetings to sales opportunities.

    See all 6 projects
    4 of 4 reviews are 5 stars
    Unknown avg. project cost

    Reviewed 4 times in the past 6 months

    Recent client feedback for Salaria Sales Solutions highlights their exceptional ability to generate qualified leads and maintain effective communication. Clients noted measurable outcomes, such as 185 demos booked and a significant increase in pipeline activity. The team's responsiveness and flexibility in adjusting strategies were particularly praised, ensuring smooth project management and a structured approach. Overall, the sentiment is overwhelmingly positive, with clients recommending Salaria for their data-driven processes and commitment to client success.
    Read 4 Recent Reviews

    Industry Experience

    Salaria Sales Solutions has demonstrated significant expertise across multiple industries, including Automotive, Education, Energy & Natural Resources, and Business Services. Clients commend their ability to generate qualified leads, improve sales efficiency, and enhance pipeline management. Overall sentiment is highly positive, highlighting their responsiveness, data-driven approach, and tailored outreach strategies. Businesses in need of structured outbound sales processes and lead generation will find Salaria's services particularly beneficial across these sectors.

    Read All Reviews

    Select Industry to see insights

    Energy & natural resources Business services Education Automotive Other industries

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Salaria Sales Solutions' competitive pricing and exceptional value for money. One client noted, 'their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.' Another stated, 'pricing fit our budget' and emphasized their impressive results, including a 25% SQL-to-close rate. Overall, clients express satisfaction with the return on investment and the measurable outcomes achieved through their services.
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    View projects from:

    Gainesville, Florida (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1) Elmendorf Air Force Base, Alaska (1) Jessup, Pennsylvania (1)
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  • ChatPandas Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Dubai, United Arab Emirates

    Services provided

    40% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +1 service
    20% Sales Outsourcing

    ChatPandas is a Customer Support Outsourcing company providing comprehensive solutions in inbound call and chat support, and process management. With 100% positive feedback, clients emphasize their effective project management, exceptional agent training, and alignment with client values. Notably, they expanded one client's business hours to 24/7/365 and facilitated $15 million in bookings through a pilot project.

    See all 2 projects
    2 of 2 reviews are 5 stars
    2 new reviews for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 2 times in the past 6 months

    In the last six months, clients have praised ChatPandas for their exceptional customer service, effective project management, and strong team culture. One client noted improved customer experience and timely follow-ups, while another highlighted a $15 million revenue boost from a pilot project. Feedback emphasized the team's commitment to quality and adaptability, although some suggested simplifying processes. Overall, sentiment is highly positive, reflecting satisfaction with performance and partnership.
    Read 2 Recent Reviews

    Industry Experience

    ChatPandas has demonstrated expertise in the Recreation and Consumer Products & Services industries. In Recreation, they excelled in customer support management, significantly increasing business hours and generating $15 million in bookings. In Consumer Products, they improved customer experience through efficient call and chat handling, leading to better approval scores. Overall, clients praised their high agent morale, effective training, and proactive approach to project management, making them a strong partner in both sectors.

    Read All Reviews

    Select Industry to see insights

    Consumer products & services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight ChatPandas' competitive pricing and strong value for money, noting that their costs fit within budget constraints while delivering high-quality service. One client emphasized their selection of ChatPandas due to 'good value for cost,' while another pointed out their pricing fit and alignment with company values. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, reinforcing ChatPandas as a valuable partner.
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  • Gold Cross Answering Service Logotype

    4.9 10 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Lake Hallie, WI

    Services provided

    10% Customer Service Outsourcing
    90% Call Center Services

    Gold Cross Answering Service is a professional provider of 24/7 answering and dispatch services, catering to diverse industries such as HVAC, towing, plumbing, and water treatment. Clients commend their reliable communication and consistent service quality, with over 90% satisfaction and minimal miscommunications or protocol issues. Their ability to adapt to clients' evolving needs and ensure seamless customer interactions is frequently highlighted.

    See all 10 projects

    Reviews mention High-quality work

    Clients consistently praise Gold Cross Answering Service for their high-quality work, noting their reliability and effective communication. A service manager highlighted their 'consistent' quality, stating they 'produce a quality service day in and day out.' An automotive shop owner commended their 'fantastic job' in dispatching and adaptability to changing needs. Additionally, an administrative coordinator remarked on their 'excellent' service, emphasizing smooth operations and prompt communication. Overall, sentiment regarding their service quality is overwhelmingly positive.
    • Call Services for Automotive Service Provider
      4.5 Mar 11, 2020

      It’s been a good service, and they’ve done a fantastic job. Their team is growing and consistently updating their equipment to offer the services that we need. When requirements change, they’re quick to adapt to them.

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    • Answering Services for Ice Company
      5.0 Feb 24, 2020

      Their services are excellent. They take all the calls we need and they get us messages right away, so it’s super helpful. They’ve been doing a great job—none of my customers have given me any complaints.

      Read Full Review
    • Call Services for Refrigeration & HVAC Service Provider
      5.0 Mar 16, 2020

      They produce a quality service day in and day out—they’re consistent. That’s exactly what we were looking for. They offer the same level of service that we expect of ourselves.

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    Industry Experience

    Gold Cross Answering Service has demonstrated strong expertise across various industries, including Utilities, Automotive, and Consumer Products, providing consistent after-hours and emergency dispatch services. Clients appreciate their professionalism, efficient communication, and ability to adapt to changing needs, contributing positively to customer service and operational efficiency. Overall sentiment is highly favorable, highlighting their reliability and the value they bring in improving responsiveness and customer satisfaction across all sectors.

    Read All Reviews

    Select Industry to see insights

    Automotive Environmental Services Consumer Products Nonprofit Real estate Utilities

    Average Project Cost Breakdown

    Less than $10,000 (5)

    What Clients Have Said

    Clients consistently commend Gold Cross Answering Service for their cost-effectiveness and value for money. One client noted their investment of $5,000–$10,000 over several years, emphasizing the excellent service received in return. Another highlighted that their competitive pricing was a key factor in their selection. Overall, feedback reflects a strong sentiment of satisfaction, with clients appreciating reliable service that justifies their financial commitment, often stating they have no need to seek alternatives.
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    View projects from:

    Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)
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  • Scalemill Logotype

    4.9 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY

    Services provided

    20% Customer Service Outsourcing
    50% Sales Outsourcing
    30% Call Center Services

    Scalemill is a Customer Support Outsourcing company offering services such as order management, administrative support, and sales prospecting. Reviews highlight their reliability, flexibility, and strong alignment with client priorities. With a 100% target achievement for one client and improved operational efficiency for another, the feedback is overwhelmingly positive, emphasizing their ability to integrate seamlessly with clients' existing workflows.

    See all 12 projects
    3 of 3 reviews are 5 stars
    1 new review for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 3 times in the past 6 months

    Recent reviews of Scalemill highlight their strong performance in lead generation and operational support. Clients commend their clear communication, timely delivery, and adaptability to changing needs. The Director of Operations at Dagsmejan Ventures noted significant improvements in order processing and team efficiency, while the CEO of Avibra reported a 3x increase in qualified leads. Overall, client sentiment is highly positive, with no significant areas for improvement identified.
    Read 3 Recent Reviews
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Sleepwear Company

    5.0 — Scalemill provides customer service and operational support for a sleepwear company. The team manages order and returns processing and provides general administrative support. Read more
    Read 2 Reviews

    More responsive than most other service providers

    Scalemill is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (4) Germany (3) Pakistan (2) Switzerland (1) Türkiye (1) Ukraine (1)
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  • Eurobase Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    10 - 49
    Waterford, Ireland

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Fulfillment +1 service
    25% Warehousing & Distribution

    Eurobase is a logistics and fulfillment company that specializes in packaging and dispatching program materials across Ireland and Europe. The feedback highlights their exceptional precision, customer service, and alignment with client values, with 100% of reviewers expressing satisfaction and no areas for improvement mentioned.

    See all 1 projects

    Industry Experience

    Eurobase demonstrates considerable expertise in the education sector, particularly in fulfilling logistical needs for environmental programs. Feedback highlights their alignment with client values, exceptional customer service, and effective project management. The company's strengths lie in precise execution and responsiveness, making them a strong choice for educational initiatives. Overall sentiment from this industry is highly positive, indicating Eurobase's capability to effectively support organizations seeking fulfillment and export market advice.

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    Select Industry to see insights

    Education

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have expressed strong satisfaction with Eurobase's overall cost and value for money, noting high-quality service and effective project management. One reviewer highlighted that all project deliverables were fulfilled perfectly, emphasizing the company's precision and exceptional customer service. The alignment of company values and the warm welcome received were also mentioned as factors that justified the investment, reinforcing the perception of Eurobase as a valuable partner in achieving project goals.
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  • WeSage BPM Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Ahmedabad, India

    Services provided

    15% Customer Service Outsourcing
    30% Accounting
    25% Back Office Outsourcing +2 services
    20% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)

    WeSage BPM is a versatile business process management company that offers a range of services including data entry, virtual assistance, SEO, and bookkeeping. The reviews highlight their flexibility, with over 80% of clients praising their adaptability and ability to handle diverse projects efficiently. Communication and timely delivery are consistently appreciated, receiving positive feedback from nearly all reviewers.

    See all 12 projects

    Industry Experience

    WeSage BPM has garnered positive feedback across various industries, demonstrating expertise in Recreation, Financial Services, Automotive, Software, Consumer Products, Hospitality, and Education. Clients highlight their strengths in data accuracy, responsive communication, adaptability, and timely delivery. In Financial Services, they excel in accounting processes, while in Hospitality, they effectively manage logistical challenges and research tasks. Overall, their reliable service and attention to detail make them a valuable partner for businesses seeking operational support.

    Read All Reviews

    Select Industry to see insights

    Other Industry Recreation Financial services Automotive Software Consumer Products Education IT Services Hospitality & leisure

    Average Project Cost Breakdown

    Less than $10,000 (5) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently express satisfaction with WeSage BPM's pricing and value for money. For instance, one client noted, "Good value for cost," while another highlighted that their pricing fit their budget. Additionally, a startup reduced marketing overhead by 50% by transitioning to WeSage BPM, showcasing substantial cost-effectiveness. Overall, sentiment across reviews indicates that clients find WeSage BPM to deliver quality services that justify their costs, making them a valuable partner for various projects.
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    More responsive than most other service providers

    WeSage BPM is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (10) South Africa (1) England (1)
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  • Genesis Support Solution LTD Logotype

    5.0 3 reviews
    $5,000+
    $25 - $49 / hr
    250 - 999
    Montego Bay, Jamaica

    Services provided

    20% Customer Service Outsourcing
    40% Call Center Services
    20% Sales Outsourcing +2 services
    10% Back Office Outsourcing
    10% IT Managed Services

    Genesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.

    See all 3 projects

    Industry Experience

    Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.

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    Select Industry to see insights

    Telecommunications

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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  • Matchboard Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    2 - 9
    Queens Park, Australia

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Matchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.

    See all 1 projects

    Industry Experience

    Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.

    Read All Reviews

    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.
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  • Support365days Logotype

    Support365days

    5.0 2 reviews
    Undisclosed
    < $25 / hr
    10 - 49

    Services provided

    25% Customer Service Outsourcing
    20% Fulfillment
    15% Email Marketing +3 services
    15% Social Media Marketing
    15% Web Design
    10% Logo

    Support365days offers Customer Support Outsourcing, including email and chat support, and order processing. Overall feedback highlights their prompt response times, effective customer retention strategies, and excellent project management. Clients appreciate their cooperative team and ability to swiftly understand and manage business processes.

    See all 2 projects

    Industry Experience

    Support365days has demonstrated notable expertise in the Software industry, particularly in app development support. Clients appreciate their quick response times, cooperative nature, and reliability in addressing customer inquiries and order issues. The overall sentiment is highly positive, indicating strong customer satisfaction and trust. Potential clients in the Software sector seeking efficient support solutions may find Support365days to be an excellent fit for their needs.

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    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently highlight Support365days' competitive pricing as a key factor in their selection, noting that it fits their budgets well. One client emphasized the exceptional value received, stating that the team's quick response times and effective support significantly enhanced customer satisfaction. Overall, the sentiment reflects strong approval of the company's cost-effectiveness, with one client declaring their experience as 'perfect' and expressing a desire for a long-term partnership.
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  • ND-KNOW SOLUTIONS Logotype

    4.9 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Davao City, Philippines

    Services provided

    20% Customer Service Outsourcing
    35% Graphic Design
    25% Video Production +2 services
    10% IT Staff Augmentation
    10% Web Design

    ND-KNOW SOLUTIONS is a Customer Service BPO company providing outsourced customer support and customer care outsourcing. Their reviews emphasize professionalism, timely delivery, and exceeding expectations, with 100% positive feedback. Clients appreciate their effective communication and problem-solving skills, aiming for long-term collaboration.

    See all 12 projects

    Reviews mention High-quality work

    Clients have consistently praised ND-KNOW SOLUTIONS for delivering high-quality work, notably in producing engaging digital content and effective lead generation strategies. One client remarked on the 'amazing' quality of their work, which contributed to significant contract closures, while another highlighted their responsiveness and commitment to meeting project deadlines. Overall, the sentiment reflects strong satisfaction with the quality of deliverables, underscoring ND-KNOW SOLUTIONS' ability to align with client needs and objectives.
    • Digital Magazine & Online Courses for Christian Organization
      5.0 Jul 3, 2023

      Items were delivered on time with high quality. ND Know Solutions was easy to work with, and very responsive to our needs. They produced high-quality deliverables for our projects.

      Read Full Review
    • Lead Generation & BPO for Software Development Company
      5.0 Apr 6, 2022

      Moreover, their work is amazing, and so is our interaction with their team. ND-KNOW SOLUTIONS is responsive even though we’re in different time zones. We’re happy with everything they’ve done so far — our partnership is going really well.

      Read Full Review
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    Industry Experience

    ND-KNOW SOLUTIONS has demonstrated expertise across several industries, including Gaming, Contracting, Financial Services, Real Estate, Construction, Advertising & Marketing, IT Services, Software, and Education. Clients appreciated their professionalism, timely delivery, and effective communication. The company excelled in enhancing online presence and lead generation, particularly in IT and Education. Overall sentiment is notably positive, highlighting their strong alignment with client values and the ability to deliver impactful results in diverse sectors.

    Read All Reviews

    Select Industry to see insights

    Gaming Contracting Financial services Real estate Construction Advertising & marketing IT Services Software Education

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with ND-KNOW SOLUTIONS' pricing, noting it as a key factor in their selection. Feedback highlights that the company's services provide good value for money, with one client stating, 'Pricing fit our budget' and another mentioning 'good value for cost.' The overall sentiment is positive, as clients appreciate the combination of affordability and quality, often indicating a strong alignment of company values and culture.
    Read All Reviews

    View projects from:

    Las Vegas, Nevada (2) Orlando, Florida (1) Dallas, Texas (1) Santa Monica, California (1) Denver, Colorado (1) Windsor, Colorado (1) Hendersonville, North Carolina (1) Friendship, Wisconsin (1)
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  • Contact One Logotype

    4.3 8 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Tucson, AZ

    Services provided

    20% Customer Service Outsourcing
    80% Call Center Services

    Contact One is an inbound service provider specializing in call answering, customer service, and appointment booking. The company is highly rated for its efficiency and professionalism, with approximately 80% of reviews praising its prompt and reliable customer service. While some clients suggest staffing improvements, the majority highlight significant cost savings, with up to 40% saved monthly.

    See all 8 projects

    Reviews mention Timely

    Clients have reported a consistently positive sentiment regarding the timeliness of the service provider's performance. One client highlighted their 'quick and thorough' response times, while another emphasized their ability to rectify mistakes promptly. The service provider is noted for saving approximately 16 hours per month for the client, showcasing their efficiency and reliability in managing inbound calls. Overall, the feedback reflects a strong confidence in their timely service delivery.
    • Inbound Appointment Scheduling for Business Services Firm
      3.5 Nov 2, 2017

      Their speed is strong. We have worked with them for one year.

      Read Full Review
    • Contact Center Services for Hospitality Company
      4.5 Nov 2, 2017

      They responded to calls within 20 seconds 80% of the time. Their strength is prompt customer service.

      Read Full Review
    Read All Reviews

    Industry Experience

    The provider has garnered positive feedback across industries, including Information Technology, Business Services, Hospitality & Leisure, Utilities, and Telecommunications. Clients commend their professionalism, efficiency, and prompt customer service, often noting significant time and cost savings. Industries such as Hospitality and Telecommunications highlight their ability to handle high call volumes effectively. Overall, the sentiment is favorable, indicating strong expertise in customer service and communication solutions, making them a suitable partner for diverse sectors.

    Read All Reviews

    Select Industry to see insights

    Healthcare Information technology Business services Hospitality & leisure Utilities Telecommunications Other Industry

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (3) Less than $10,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients generally perceive the company as offering good value for money, often citing significant savings. One client noted a monthly cost reduction of up to 40%, while another highlighted an annual spend between $1,000,000 and $9,999,999, indicating substantial investment. Although some feedback pointed to pricing being slightly high, the overall sentiment remains positive, with many clients appreciating the quality of service relative to the costs incurred.
    Read All Reviews

    View projects from:

    Leesburg, Florida (1) Waldorf, Maryland (1) Willimantic, Connecticut (1) Minneapolis, Minnesota (1) New York City, New York (1) Columbus, Ohio (1) Fremont, California (1) Manassas, Virginia (1)
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  • eDataIndia Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Delhi, India

    Services provided

    40% Customer Service Outsourcing
    40% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO) +2 services
    5% Search Engine Optimization
    5% Social Media Marketing

    eDataIndia is a database management company known for its professionalism and attention to detail. They maintain strong communication, often accommodating clients' schedules across different time zones. All reviews highlight positive experiences, emphasizing reliable service and a proactive approach, with 100% of reviewers expressing satisfaction with no areas for improvement noted.

    See all 1 projects

    Industry Experience

    eDataIndia has received positive feedback primarily within the real estate industry, where their professionalism and attention to detail were highly praised. Clients appreciated their commitment to communication and timely project management, noting the consistent quality of service. Their ability to work flexibly across time zones has also been highlighted as a strength. Overall, eDataIndia is well-suited for clients in real estate seeking reliable database management and support.

    Read All Reviews

    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients commend eDataIndia for providing excellent value for money, particularly highlighting their professionalism and attention to detail. One client noted the company's willingness to accommodate schedules, which enhanced communication and project management. Overall sentiment reflects satisfaction with the cost of services, as clients feel they receive quality work in return for their investment, leading to long-term partnerships.
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  • AnswerLive Logotype

    4.6 7 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Gastonia, NC

    Services provided

    20% Customer Service Outsourcing
    50% Call Center Services
    15% Back Office Outsourcing +1 service
    15% Sales Outsourcing

    AnswerLive is a professional 24/7 call center service provider, specializing in after-hours and call screening solutions. Reviewers consistently commend AnswerLive for their professionalism, reliability, and efficiency, with approximately 80% of feedback highlighting timely responses and effective communication. However, around 30% of reviewers noted areas for improvement, such as maintaining consistency in operator training and reducing message redundancy. Overall, AnswerLive is recognized for enhancing customer management and support across various industries.

    See all 7 projects

    Reviews mention Accommodating

    Client feedback highlights AnswerLive's exceptional accommodating nature, particularly in handling last-minute schedule changes with ease. One client noted, 'AnswerLive is always accommodating' and praised their ability to understand complex instructions. The overall sentiment reflects a strong appreciation for their flexibility and responsiveness, ensuring customer needs are met effectively, even during challenging circumstances.
    • Call Center Services for Air Conditioning Service Firm
      5.0 Apr 2, 2019

      I find AnswerLive's ability to fulfill our requests for last minute changes to our schedule most impressive. Even though we do our best to plan our technicians for contact in advance, we sometimes have to make last minute changes to cover shifts after hours and on the weekend. AnswerLive is always accommodating. They understand all of our instructions, even when they’re complex at times.

      Read Full Review
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    Industry Experience

    AnswerLive has demonstrated strong expertise in multiple industries, including Automotive, Utilities, Business Services, Information Technology, and Healthcare. In the Automotive sector, clients praised their professionalism and ability to provide reliable after-hours services, although some noted issues with call tracking. Utilities reported improvements in customer management and responsiveness. Business Services highlighted effective call screening and communication, while Healthcare appreciated the secure messaging system for patient-related communications. Overall, feedback indicates a positive sentiment across all sectors, with strengths in customer interaction and operational efficiency.

    Read All Reviews

    Select Industry to see insights

    Information technology Automotive Utilities Business services Healthcare Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive AnswerLive as offering good value for money, with monthly investments ranging from $450 to over $25,000, depending on the service scope. For instance, one client noted that AnswerLive acts as an "inexpensive secretary," effectively screening calls and enhancing customer interactions. Feedback highlights their professional service and responsiveness, although some clients mentioned occasional issues with message recording and call handling. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of service provided.
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    View projects from:

    Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)
    View Profile
  • CXG Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Sofia, Bulgaria

    Services provided

    25% Customer Service Outsourcing
    24% Call Center Services
    21% Back Office Outsourcing +2 services
    15% Recruiting
    15% Staffing

    CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

    See all 1 projects

    Industry Experience

    CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
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  • RPR Services, LLC. Logotype

    4.8 4 reviews
    $10,000+
    < $25 / hr
    10 - 49
    Nagpur, India

    Services provided

    10% Customer Service Outsourcing
    50% Back Office Outsourcing
    30% Commercial Property Management +1 service
    10% Web Design

    RPR Services, LLC. specializes in property preservation data processing, assisting companies with tasks such as work order management, photo uploads, and invoice processing. Reviews highlight their robust service coverage, competitive pricing, and effective communication, with 100% of clients noting their reliability and dedication. However, some suggest improvements in consistent attention to detail and adaptability to client training.

    See all 4 projects

    Reviews mention Reasonable pricing

    Clients have expressed positive sentiment regarding the reasonable pricing of RPR Services, LLC. One client noted that after working with a pricier company, RPR's competitive rates and 24-hour coverage made them an attractive choice. Another client highlighted that RPR's pricing is very reasonable while providing robust services. Overall, feedback indicates satisfaction with the value offered relative to the cost, reinforcing RPR's reputation for affordability in their service offerings.
    • BPO for Property Restoration & Repairs Company
      5.0 Jul 31, 2020

      They’re priced very reasonably and provide very robust coverage.

      Read Full Review
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    Industry Experience

    RPR Services, Inc. has demonstrated expertise in the real estate industry, specifically in property preservation and processing needs. Reviewers highlight their strengths in efficient work order processing, strong communication, and adaptability to client requirements. The overall sentiment is positive, with clients appreciating the cost-effective solutions and 24-hour coverage provided. However, there are notes for improvement regarding attention to detail and proactive problem-solving. This provider appears well-suited for real estate companies seeking reliable administrative support.

    Read All Reviews

    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with RPR Services, Inc.'s competitive pricing and overall value for money. One client noted, 'Their rates were very competitive, and they provide 24-hour coverage,' highlighting the affordability and flexibility offered. Another stated, 'We needed a low-cost way to process work orders,' which RPR effectively facilitated. Overall, clients appreciate the cost-effectiveness while noting areas for improvement in attention to detail.
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  • CX Collective Logotype

    5.0 13 reviews
    $5,000+
    $150 - $199 / hr
    2 - 9
    Inglewood, CA

    Services provided

    20% Customer Service Outsourcing
    30% CRM Consulting and SI
    20% Business Consulting +2 services
    20% Call Center Services
    10% Financial Consulting

    CX Collective is a Customer Support Outsourcing company recognized for its expertise in CX strategy and implementation. The majority of feedback highlights their exceptional communication skills and ability to meet deadlines, with 100% of reviewers praising their responsive project management. Clients appreciate their alignment with company values and the value they offer for the cost.

    See all 13 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    CX Strategy Development for Pet Supplement Manufacturer

    5.0 — A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among Read more
    Read 1 Review

    Industry Experience

    CX Collective has demonstrated expertise across various industries, including retail, healthcare, and consumer products. Clients commend the firm for its effective setups of customer support systems like Zendesk, resulting in improved efficiency and reduced response times. The overall sentiment reflects strong satisfaction, highlighting their professional communication and proactive support. Companies in e-commerce, healthcare, and nonprofit sectors may find a particularly good match with their comprehensive CX strategies and implementation capabilities.

    Read All Reviews

    Select Industry to see insights

    Consumer Products Healthcare Nonprofit Beauty & Cosmetics Software Retail

    More responsive than most other service providers

    CX Collective is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (12) Canada (1)
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  • FirmsDesk Logotype

    FirmsDesk

    5.0 6 reviews
    $5,000+
    < $25 / hr
    1,000 - 9,999

    Services provided

    65% Customer Service Outsourcing
    25% Call Center Services
    10% Back Office Outsourcing

    FirmsDesk is a comprehensive BPO and back-office service provider, excelling in customer service, call center operations, and technical support, including web design assistance. With 100% of reviews highlighting their proactive communication, high-quality work, and cost-effectiveness, FirmsDesk is praised for meeting client expectations and generating business growth. Their services are highly recommended, especially for startups and firms needing multilingual support.

    See all 6 projects

    Reviews mention Hard working

    Clients consistently commend FirmsDesk for their hard work and dedication. One client highlighted their team's tireless efforts in customer support, noting, "they work on calls tirelessly, which is awesome." Overall, the sentiment reflects satisfaction with their organized approach and commitment to delivering results, with another client stating, "I see how they get down and the customer feedback"—demonstrating their strong work ethic and effectiveness in driving business outcomes.
    • BPO & Back-Office Services for Spa Club
      5.0 Nov 18, 2021

      They're covering my budget as well as my work, so I'm happy about it. They're also organized and give me weekly reports as required. In addition to that, they work on calls tirelessly, which is awesome — they're doing an overall great job.

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    Industry Experience

    FirmsDesk has demonstrated expertise across various industries, including 'Other Industry,' 'Food & Beverages,' and 'Business Services.' Clients have praised their customer service, technical support, and proactive communication. In the spa services sector, FirmsDesk significantly enhanced customer engagement and lead generation. In the food and beverage sector, their web support and call center services were particularly beneficial. Businesses seeking outsourcing solutions will find FirmsDesk's strengths in customer support and lead generation valuable.

    Read All Reviews

    Select Industry to see insights

    Other Industry Food & Beverages Business services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have consistently praised FirmsDesk for providing excellent value for money. One client noted that their budget was well-covered while receiving quality service, stating, "They're covering my budget as well as my work, so I'm happy about it." Another mentioned their services were "cost-effective," while a third client highlighted the "decent pricing" as a reason for choosing FirmsDesk. Overall, the sentiment reflects satisfaction with both the cost and the quality of services provided.
    Read All Reviews

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    India (2) United Arab Emirates (1)
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  • Koala Customer Care Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Surrey, Canada

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Sales Outsourcing

    Koala Customer Care is a customer service outsourcing company specializing in managing phone calls and scheduling for businesses. Based on the review, 100% of the feedback is positive, highlighting their organization, reliability, and adaptability. The client appreciated the time savings and effective issue resolution process, with no areas for improvement noted.

    See all 1 projects

    Industry Experience

    Koala Customer Care has notably served the Beauty & Cosmetics industry, providing exceptional customer service solutions for salons. Feedback indicates a significant improvement in operational efficiency and client scheduling, allowing business owners to focus on core activities. Their organized communication and proactive problem-solving approach have earned positive sentiment, with clients emphasizing their adaptability and strong project management. Overall, they are well-suited for businesses seeking to enhance customer care without increasing overhead costs.

    Read All Reviews

    Select Industry to see insights

    Beauty & Cosmetics

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express high satisfaction with Koala Customer Care's cost and value for money. One client noted a significant investment of approximately $560,000 USD, yet highlighted substantial time savings and operational efficiency gained from their services. The salon owner emphasized that the partnership allows their receptionist to focus on other tasks, indicating that the service was a cost-effective solution. Overall, clients feel that Koala Customer Care provides excellent value relative to their investment.
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  • CCC Digital Agency Logotype

    5.0 2 reviews
    $1,000+
    $100 - $149 / hr
    2 - 9
    Langford, Canada

    Services provided

    10% Customer Service Outsourcing
    30% Email Marketing
    30% Pay Per Click +2 services
    20% Web Design
    10% Low/No Code Development

    CCC Digital Agency is a digital solutions provider specializing in marketing automation and web development. Across their reviews, 100% of clients commend their responsive project management and adaptability, highlighting their creative approach and alignment with client values. Clients consistently praise their value, technical knowledge, and communication skills, with no areas for improvement noted.

    See all 2 projects

    Reviews mention Knowledgeable

    Clients have consistently praised CCC Digital Agency for their technical knowledge and effective communication. One reviewer highlighted their impressive ability to implement third-party plugins that enhanced platform efficiency, while another noted their responsiveness to feedback and changes. Overall, the sentiment reflects a strong appreciation for the agency's expertise, with clients reporting increased conversion rates and satisfaction with the ongoing support provided.
    • Web Dev & Design for Private Tutoring Services Company
      5.0 Nov 3, 2022

      We’re impressed with Create Captivate Close’s communication skills and technical knowledge.

      Read Full Review
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    Industry Experience

    CCC Digital Agency has demonstrated expertise in the Human Resources and Education sectors, with strong feedback highlighting their adaptability, creative solutions, and excellent customer service. Clients in Human Resources praised their ability to deliver marketing automation and e-newsletter services effectively, while those in Education emphasized their impact on improving online registration and conversion rates through web development. Overall, sentiment is highly positive, particularly for businesses seeking innovation and strong project management.

    Read All Reviews

    Select Industry to see insights

    Human Resources Education

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently highlight CCC Digital Agency's excellent value for money, noting their responsiveness and adaptability as key strengths. One client remarked on their 'great value for cost and execution,' while another emphasized the effectiveness of their services in increasing conversion rates despite a modest investment of approximately $2,200 USD. Overall, the sentiment reflects satisfaction with the agency's pricing relative to the quality of work delivered.
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  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Services provided

    10% Customer Service Outsourcing
    20% Call Center Services
    15% Corporate Training & Coaching +8 services
    15% Recruiting
    15% Staffing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    DelonApps is a Customer Support Outsourcing company that offers services such as Business Process Outsourcing and 24x7 Customer Answering. Reviews indicate high satisfaction with 100% positive feedback emphasizing their seamless project management, affordability, and impressive delivery beyond expectations. A notable 50% mention increased customer satisfaction due to DelonApps' services.

    See all 3 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Process Automation & Optimization for Engineering Company

    5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read more
    Read 2 Reviews

    Industry Experience

    DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.

    Read All Reviews

    Select Industry to see insights

    Engineering Information technology Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.
    Read All Reviews

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    United States (2) Nigeria (1)
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  • MMF INFOTECH TECHNOLOGIES PVT. LTD. Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Indore, India

    Services provided

    10% Customer Service Outsourcing
    20% Back Office Outsourcing
    10% Advertising +6 services
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    MMF INFOTECH TECHNOLOGIES PVT. LTD. is a mobile app development company known for its technical expertise and user-friendly solutions. With a focus on app functionality and security, they maintain high client satisfaction. Approximately 90% of reviewers highlight their innovative approaches and responsiveness, though some mention occasional communication challenges due to language barriers.

    See all 1 projects

    Industry Experience

    MMF INFOTECH TECHNOLOGIES PVT. LTD. has demonstrated expertise primarily in the Home Services industry, specifically through mobile app development for veterinary services. Clients have praised their technical proficiency, effective communication, and innovative problem-solving abilities, leading to successful app performance metrics such as user retention and satisfaction. The overall sentiment is highly positive, indicating that their collaborative approach and attention to user needs make them a strong fit for projects within the health and pet care sectors.

    Read All Reviews

    Select Industry to see insights

    Home Services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have praised MMF INFOTECH TECHNOLOGIES PVT. LTD. for their exceptional value for money, noting that the team is responsive and attentive to project needs. One client emphasized their innovative solutions and technical expertise, while another highlighted the company's ability to adapt to changing project scopes. However, there were mentions of occasional communication challenges and the need for clearer ongoing support plans. Overall, the sentiment regarding cost and value is positive, indicating a strong return on investment.
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  • Info Hub Consultancy Services (ICS) Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Coimbatore, India

    Services provided

    50% Customer Service Outsourcing
    50% Back Office Outsourcing

    Info Hub Consultancy Services (ICS) is a consultancy firm specializing in streamlining medical billing and coding processes. Reviews highlight ICS's ability to reduce billing cycle time by 25% and claim rejection rates by 30%, with 100% of feedback praising their responsiveness and timely delivery. Some suggest further automation in payment posting for enhanced efficiency.

    See all 2 projects

    Industry Experience

    Info Hub Consultancy Services (ICS) has demonstrated significant expertise in the healthcare industry, particularly in streamlining medical billing and coding processes. Clients have praised their responsiveness, project management, and seamless integration with existing systems, leading to improved operational efficiency. Overall, sentiment in the healthcare sector is positive, with measurable outcomes reflecting reduced billing cycles and claim rejections. ICS's strengths suggest a strong fit for clients seeking consultancy services in healthcare operations.

    Read All Reviews

    Select Industry to see insights

    Business services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Info Hub Consultancy Services (ICS) regarding their pricing, noting that it fits within budget constraints while delivering significant value. One healthcare company highlighted a 25% reduction in billing cycle time and a 30% decrease in claim rejection rates as measurable outcomes of their collaboration. Overall sentiment reflects that ICS provides a strong return on investment, aligning well with client expectations for cost-effectiveness and quality service.
    Read All Reviews
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SupportYourApp
2 Big Outsource
3 LimTC
4 Hugo Inc.
5 Helpware CX
6 EverHelp
7 Simply Contact
8 WOW24-7
9 Unity Communications
10 Connext
11 Boldr.
12 PartnerHero
13 IdeasUnlimited
14 Prialto
15 XACT

Best Customer Service Outsourcing Companies

  1. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  2. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    60% Other
    View Profile Visit Website
  3. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    38.5/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Other
    View Profile Visit Website
  6. EverHelp Logotype

    EverHelp

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    36.2/40.0
    20/20 Reviews
    9/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    65% Customer Service Outsourcing
    35% Other
    View Profile Visit Website
  7. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Dnipro, Ukraine

    Ability to deliver

    36/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    45% Other
    View Profile Visit Website
  8. WOW24-7 Logotype

    WOW24-7

    $1,000+
    < $25 / hr
    50 - 249
    Afton, WY

    Ability to deliver

    35.9/40.0
    19/20 Reviews
    7.1/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    65% Customer Service Outsourcing
    35% Other
    View Profile Visit Website
  11. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Other
    View Profile Visit Website
  12. PartnerHero Logotype

    PartnerHero

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Boise, ID

    Ability to deliver

    35.3/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    40% Other
    View Profile Visit Website
  13. IdeasUnlimited Logotype

    IdeasUnlimited

    $1,000+
    < $25 / hr
    50 - 249
    Sugar Land, TX

    Ability to deliver

    37.9/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  14. Prialto Logotype

    Prialto

    $1,000+
    < $25 / hr
    250 - 999
    Portland, OR

    Ability to deliver

    39.6/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    90% Other
    View Profile Visit Website
  15. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    35.5/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  16. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    90% Other
    View Profile Visit Website
  17. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    10 - 49
    Manila, Philippines

    Ability to deliver

    34.9/40.0
    17.4/20 Reviews
    9.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    75% Customer Service Outsourcing
    25% Other
    View Profile Visit Website
  18. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    45% Other
    View Profile Visit Website
  19. LTVplus Logotype

    LTVplus

    $1,000+
    < $25 / hr
    250 - 999

    Ability to deliver

    34.7/40.0
    17/20 Reviews
    7.9/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    45% Other
    View Profile Visit Website
  20. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Doylestown, PA

    Ability to deliver

    35.3/40.0
    17.6/20 Reviews
    8.7/10 Clients & Experience
    9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  21. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Ability to deliver

    34.2/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  22. Select VoiceCom Logotype

    Select VoiceCom

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Ability to deliver

    34.2/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  23. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Other
    View Profile Visit Website
  24. 2ndOffice Logotype

    2ndOffice

    $1,000+
    < $25 / hr
    250 - 999

    Ability to deliver

    34.6/40.0
    16.4/20 Reviews
    9.3/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  25. ContactWorks Logotype

    ContactWorks

    $5,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX

    Ability to deliver

    34/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Other
    View Profile Visit Website
  26. BPO Hive LLC Logotype

    BPO Hive LLC

    $5,000+
    < $25 / hr
    50 - 249
    Cairo, Egypt

    Ability to deliver

    36.5/40.0
    18/20 Reviews
    10/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  27. Blue Valley Marketing Logotype

    Blue Valley Marketing

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Ability to deliver

    33.8/40.0
    16.4/20 Reviews
    9.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    60% Other
    View Profile Visit Website
  28. Peak Support Logotype

    Peak Support

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Cambridge, MA

    Ability to deliver

    33.7/40.0
    17.8/20 Reviews
    8.5/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    70% Customer Service Outsourcing
    30% Other
    View Profile Visit Website
  29. Pexly Logotype

    Pexly

    $1,000+
    < $25 / hr
    250 - 999
    Amsterdam, Netherlands

    Ability to deliver

    33.2/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    55% Other
    View Profile Visit Website
  30. Salesupply Logotype

    Salesupply

    $10,000+
    Undisclosed
    250 - 999
    Nijmegen, Netherlands

    Ability to deliver

    33.2/40.0
    15.8/20 Reviews
    9.7/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    55% Other
    View Profile Visit Website

Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

  • Voice, chat, and email support (Tier 1–3)
  • Technical troubleshooting and product onboarding
  • Order processing, refunds, and billing inquiries
  • Social media moderation and community management
  • Multilingual or 24/7 coverage
  • Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

  • Shared agents: $8–$15 per hour (often offshore)
  • Dedicated agents: $15–$30 per hour for mid-tier markets
  • Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

  1. Map your project’s unique requirements—channels, hours, volumes, and languages.
  2. Shortlist vendors with proven experience in your industry and ticket complexity.
  3. Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
  4. Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
  5. Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
  6. Run a pilot or SLA-backed trial before signing a long-term contract.

  • Guaranteed CSAT scores without a clear methodology
  • Vague pricing or hidden setup fees
  • High agent turnover rates or lack of training documentation
  • Limited transparency into QA scores or call recordings
  • Poor data-security certifications (e.g., no ISO/PCI compliance)

  • How do you recruit, train, and retain agents for my account?
  • Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
  • What are your average response and resolution times for clients like us?
  • How is performance reported, and how often can we audit calls/chats?
  • What is your disaster-recovery and data-protection policy?
  • Can we start with a pilot program, and how is success defined?

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.