Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
Services provided
Phone answering service bcc is based in Istanbul, Türkiye. Established in 2020, the team provides Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
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In Istanbul, Türkiye, PayrollTürkiye is a Finance & Accounting Outsourcing (FAO) company. The team provides Finance & Accounting Outsourcing (FAO) and PEO/Employee Leasing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
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UndisclosedUndisclosed50 - 249Atlanta, GA
Services provided
FRONTLINE Selling, a Market Research company, is located in Atlanta, Georgia. Founded in 2002, the team specializes in Market Research and Call Center Services.
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UndisclosedUndisclosed50 - 249Bangkok, Thailand
Services provided
In Bangkok, Thailand, NEMERA Technologies is a midsize IT strategy consulting company. Their services include IT strategy consulting and Recruitment Process Outsourcing.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
Services provided
DDC-I is a software development firm. Founded in 1980, the company is in Phoenix, Arizona. Their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249St. Louis, MO
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KnowledgeLake is a Content Marketing company. Established in 1999, their team offers Content Marketing and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Sydney, Australia
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Launched in 2021, ITKnocks is a midsize Sydney, Australia-based Market Research company. Their services include Market Research and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Folsom, CA
Services provided
Founded in 2001, Introlligent is an IT strategy consulting company. The midsize team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Stamford, CT
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Branding firm ESMSYS was launched in 2003. The agency focuses on Branding and Web Design.
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UndisclosedUndisclosed50 - 249Boston, MA
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OneStudyTeam is a Digital Engineering company. The Boston, Massachusetts-based team offers Digital Engineering and Conversion Optimization.
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UndisclosedUndisclosed50 - 249Millington, TN
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Sparco is an IT strategy consulting company. Founded in 1992, the agency is headquartered in Millington, Tennessee. Their team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249San Francisco, CA
Services provided
Speechpad, a midsize Transcription company, is headquartered in San Francisco, California and Hollywood, Florida. The team specializes in Transcription and Translation.
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UndisclosedUndisclosedFreelancerMalmö, Sweden
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CRINSO Sweden AB, a Back Office Outsourcing company, is headquartered in Malmö, Sweden. Their services include Back Office Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr2 - 9Dronfield, England
Services provided
Paperclip Admin is a call center. In Dronfield, England, the firm focuses on Call Center Services and Transcription.
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UndisclosedUndisclosed2 - 9
Services provided
Small telephone answering service A2Z CAll Center, is located in and San Diego, California. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Bremen, Germany
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Bürodienstleistungen Sigrid Hiltmann is an Accounting company. They are located in Bremen, Germany and have small team. Their services include Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Cluj-Napoca, Romania
Services provided
Established in 2002, Domino IT Services is an IT managed services company. In Cluj-Napoca, Romania, the team specializes in IT managed services and cloud consulting & SI.
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$1,000+< $25 / hr10 - 49Davao City, Philippines
Services provided
Pepper VA, a small Back Office Outsourcing company, is headquartered in Davao City, Philippines. The team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Muskegon, MI
Services provided
LongerDays, a Back Office Outsourcing company, was launched in 2010. They focuses on Back Office Outsourcing and Call Center Services.
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$5,000+$100 - $149 / hr10 - 49Denver, CO
Services provided
Chess is an IT managed services company. Their small team is headquartered in Denver, Colorado. Their services include IT managed services and cloud consulting & SI.
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$1,000+$25 - $49 / hr10 - 49
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NOVUSCALL is an Orem, Utah-based call center service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Velika Gorica, Croatia
Services provided
Troha Infinitus is a Velika Gorica, Croatia-based phone answering service. They specialize in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Dublin, Ireland
Services provided
Answering service company CallPageboy Call Centre is located in Dublin, Ireland. They focus on Call Center Services and Sales Outsourcing and were launched in 1972.
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$1,000+< $25 / hr10 - 49Lyon, France
Services provided
Force Plus is a Business Consulting company headquartered in Lyon, France. The team specializes in Business Consulting and Search Engine Optimization.
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$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Abu Dhabi, United Arab Emirates
Services provided
Accounting company BOTH is in Abu Dhabi, United Arab Emirates. The team offers Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49Montevideo, Uruguay
Services provided
Recauda Uruguay, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The firm is located in Montevideo, Uruguay.
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UndisclosedUndisclosed10 - 49Nesconset, NY
Services provided
RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Kirkcaldy , Scotland
Services provided
Connect First is a call center. Their small team is in Kirkcaldy , Scotland. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Hoffman Estates, IL
Services provided
Bridge Personnel Services is a Staffing company. The team is based in Hoffman Estates, Illinois, and their services include Staffing and Recruiting.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Web Leads Inc is a small Advertising company. They specialize in Advertising and Mobile App Development and were established in 2010.
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UndisclosedUndisclosed10 - 49New York, NY
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Direct Action Media is a branding company. Headquartered in New York, New York, their team provides Branding and Pay Per Click.
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UndisclosedUndisclosed10 - 49Bedford, NH
Services provided
Powerhouse Consulting Inc is a call center service. Founded in 1987, the team focuses on Call Center Services and Business Consulting. The firm is headquartered in Bedford, New Hampshire.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
Services provided
Parera Consulting is an Accounting company. Founded in 1989, the team specializes in Accounting and Business Consulting. The agency is located in Barcelona, Spain.
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UndisclosedUndisclosed10 - 49
Services provided
Carvalho & Freire Contadores Associados is an Accounting company. The -based company was established in 2007. Their services include Accounting and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Tijuana, Mexico
Services provided
Prestige Call Center is a Back Office Outsourcing company. Headquartered in Tijuana, Mexico, the team offers Back Office Outsourcing and Market Research.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Grupo Concentra is a small Ciudad de México, Mexico-based Back Office Outsourcing company. Their services include Back Office Outsourcing and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
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Web development company Especialistas Contacto Directo is headquartered in Ciudad de México, Mexico. Established in 2008, the team offers Web Development and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Sao Paulo, Brazil
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Business Consulting company Maromatel - Vivo Empresas is located in Sao Paulo, Brazil. They offer Business Consulting and Call Center Services and were established in 2002.
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UndisclosedUndisclosed10 - 49Ciudad Juárez, Mexico
Services provided
IT managed services company PRISMA Tecnologia Computacional specializes in IT managed services and Finance & Accounting Outsourcing (FAO). They are located in Ciudad Juárez, Mexico.
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UndisclosedUndisclosed10 - 49El Paso, TX
Services provided
Established in 2000, DataXport.Net is a small software development firm. Their team offers Custom Software Development and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Guayaquil, Ecuador
Services provided
PCC & BPO is a small Guayaquil, Ecuador-based call center service. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Cali, Colombia
Services provided
PARQUESOFT CALI is a small Other Marketing company located in Cali, Colombia. Their services include Other Marketing and Digital Strategy.
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UndisclosedUndisclosed10 - 49Suzhou Shi, China
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Virtual Era Financial Service (Suzhou) Co., Ltd., a software development firm, is headquartered in Suzhou Shi, China. The team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49McLean, VA
Services provided
VIATEQ Corporation is a Cybersecurity company. Their small team of employees is headquartered in McLean, Virginia. Their team specializes in Cybersecurity and Business Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Established in 2002, Excelencia y Gestión, a small Commercial Property Management company, is in San José, Costa Rica. Their services include Commercial Property Management and Commercial
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UndisclosedUndisclosed10 - 49Limas, France
Services provided
BMPB France is a small answering service company located in Limas, France. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Syracuse, NY
Services provided
Technet Technology, a small SEO agency, is in Syracuse, New York. Their services include Search Engine Optimization and Custom Software Development.
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UndisclosedUndisclosed10 - 49Stuttgart, Germany
Services provided
ZENIT X is a Marketing Strategy company. They provide Marketing Strategy and Social Media Marketing and are in Stuttgart, Germany.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
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Revenue Stream Caribe, a CRM consulting and SI company, was launched in 2015. The team focuses on CRM consulting and SI and Business Consulting.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.3/40.019.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
34/40.017.4/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?