Home Inbound Voice Services Customer Support

Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: June 1, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects
Reviews mention Puts the customer first
Client feedback on Hugo emphasizes their strong commitment to customer-centricity. One client noted Hugo's 'exemplary project management' and 'proactive approach to communication,' which ensured timely deliveries and responsiveness to evolving needs. Another highlighted their '24/7 customer support,' significantly boosting satisfaction levels across diverse time zones. Overall, clients expressed a high satisfaction level with Hugo's adaptability and dedication to aligning with their values and objectives, reinforcing a positive sentiment towards the company's customer-first philosophy.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
Read Full Review

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
Read Full Review

Read All Reviews

Was this helpful?

11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
Read 12 Reviews

Was this helpful?

Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All Reviews

Select Industry to see insights

Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

Was this helpful?

View projects from:

United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Was this helpful?
View Profile Visit Website
Helpware CX

4.8 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

See all 47 projects

3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
Read 3 Reviews

Was this helpful?

Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
Read All Reviews

Select Industry to see insights

Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile Visit Website
Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.

See all 37 projects
Reviews mention Proactive
Mindy Support has consistently received positive feedback regarding their proactive approach. Clients noted their ability to quickly respond to challenges, exemplified by one reviewer who highlighted their 'extremely proactive' nature in addressing demands. Another client praised their 'strong can-do attitude' and proactive communication, which facilitated timely project completion. Overall, the sentiment reflects a strong appreciation for Mindy Support's commitment to continuous improvement and adaptability, making them a reliable partner across various projects.

BPO Services for Technology Startup

5.0 Mar 17, 2021

Mindy Support was extremely proactive and was quick to respond to any demand, even if some of them were challenging.
Read Full Review

Staff Augmentation for Medical Imaging Software Startup

5.0 Jul 14, 2020

Project managers are proactive, requesting feedback and discussing possible improvements upon completion of projects. Furthermore, they were very helpful with the long term planning of resources for the completing of multiple partially overlapping projects.
Read Full Review

Customer Support Services for Walking App

5.0 Apr 9, 2020

We appreciate how the Mindy Support project management team proactively seeks feedback and understands our requirements. They value their job and provide great service.
Read Full Review

Multilingual Customer Service & Back-Office for Beauty Brand

5.0 Mar 18, 2025

Mindy Support demonstrated strong project management capabilities, ensuring efficient coordination and timely delivery of all key deliverables. They adhered to agreed timelines and KPIs consistently. Their team exhibited a strong can-do attitude, proactively addressing challenges and adapting to our evolving needs. Regular updates, proactive communication, and structured coaching sessions helped maintain high-quality service.
Read Full Review

Read All Reviews

Was this helpful?

1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
Read 3 Reviews

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Overall, clients express a highly positive sentiment regarding Mindy Support's cost and value for money. Many reviews highlight their competitive pricing and good value, with one client noting, 'Pricing fit our budget' and another stating, 'Good value for cost.' Clients appreciate the quality of service received relative to the fees paid, often emphasizing the balance between cost and service quality. However, a few reviews suggest that while the quality is commendable, there is potential for improvements in pricing flexibility.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

Was this helpful?
View Profile Visit Website
Elevated Remote Services

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Mount Pleasant, SC

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

20% Business Continuity Management

Elevated Remote Services is a Customer Support Outsourcing company specializing in administrative support and delegation. The company receives overwhelmingly positive feedback, with 100% of reviewers commending their ability to alleviate stress related to analytics and reporting. Clients appreciate their value for cost and ability to enhance overall business operations, with no areas for improvement noted.

See all 2 projects

2 of 2 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$200,000 – $999,999 avg. project cost

Reviewed 2 times in the past 6 months
In the last six months, clients have praised Elevated Remote Services for their exceptional communication and ability to streamline operations. One client noted that their team significantly reduced in-office workload, allowing staff to handle more deals effectively. Another emphasized the relief from analytics stress, enabling focus on agent training. Overall, sentiment is overwhelmingly positive, with no reported areas for improvement, highlighting the company's alignment with client needs and values.
Read 2 Recent Reviews

Was this helpful?

1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Real Estate Company
5.0 — Elevated Remote Services provided customer service outsourcing services to a real estate company. The team handled various administrative tasks, including analytics and reporting. Read more
Read 1 Review

Was this helpful?

Industry Experience

Elevated Remote Services has established a strong presence in the real estate sector, receiving positive feedback for their administrative support and automation capabilities. Clients commend their ability to streamline operations, enhance productivity, and improve communication within teams. Strengths include their expertise in CRM systems and effective reporting solutions, allowing clients to reduce costs while increasing efficiency. Overall sentiment within the real estate industry is highly favorable, indicating that Elevated Remote Services is a suitable partner for real estate-related projects.
Read All Reviews

Select Industry to see insights

Real estate

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients express strong satisfaction with Elevated Remote Services' cost-effectiveness and overall value. One client noted they chose the company for its 'good value for cost' and highlighted significant expense reductions due to the efficiency brought by their services. Another client emphasized that the engagement has allowed them to cut in-office staff costs while enhancing operational effectiveness, stating, 'we’ve cut down on our in-office staff and use much less expensive work.' Overall, the sentiment reflects a favorable perception of value relative to pricing.
Read All Reviews

Was this helpful?

View Profile
Marke.tel

5.0 23 reviews

$10,000+

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Back Office Outsourcing

30% Call Center Services

Marke.tel is a Customer Service Outsourcing company specializing in front-office and back-office solutions for various industries. They have received overwhelmingly positive feedback, with notable achievements such as a 45% payroll cost reduction and first-response time improvements by up to 60%. Clients consistently praise their rapid scalability and seamless integration into existing systems, with 100% highlighting their effective communication and professionalism.

See all 23 projects
Reviews mention Trustworthy
The feedback from clients highlights Marke.tel's trustworthy nature, with remarks on their clear, timely, and proactive communication that fostered a strong working relationship. One client emphasized that the agents' professionalism and client-first attitude contributed to a remarkable speed and quality of results. Additionally, effective project management and swift handling of operational matters further solidified clients' trust in the company, reinforcing its reputation as a reliable partner.

BPO & Call Center Services for SaaS Platform

5.0 Jun 11, 2025

The speed and quality of the results they managed to achieve was remarkable. Their agents were professional and had a client-first attitude that aligned with our attitude. Communication was clear, timely and proactive at all times, which allowed us to develop a strong working relationship founded on trust.

Read Full Review

Read All Reviews

Was this helpful?
5 of 5 Customer Service Outsourcing reviews are 5 stars

5 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for Freight Services Company
5.0 — Marke.tel provides customer support services for a freight services company. They handle voice, chat, email, order processing, data entry, data labeling, quality assurance, and first-level Read more
Read 5 Reviews

Was this helpful?

Industry Experience

Marke.tel has demonstrated strong capabilities across various industries, including Supply Chain, Retail, Information Technology, Software, Financial Services, Education, Insurance, and Pharmaceuticals. Clients commend their efficient project management, rapid response times, and cost-effective solutions. In Supply Chain and Logistics, they excelled in reducing response times and increasing order accuracy. Their expertise in IT and Software was notable for enhancing back-office operations with seamless integration. Overall, client sentiment is highly positive, reflecting Marke.tel’s adaptability and alignment with industry needs.
Read All Reviews

Select Industry to see insights

Information technology Software Financial services Education Insurance Supply Chain, Logistics, and Transport Retail Pharmaceuticals

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Clients consistently highlight Marke.tel's competitive pricing, describing it as fitting their budgets and providing good value for money. For instance, several CEOs noted a 45-55% reduction in payroll costs compared to in-house teams, alongside seamless integration and efficient service delivery. Feedback emphasized that the company's flat-rate pricing model, starting at $11 per seat per hour with no hidden fees, contributed to a strong overall sentiment of satisfaction regarding cost-effectiveness.
Read All Reviews

Was this helpful?
View Profile
Featured

What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

See all 68 projects
Reviews mention Great team
Clients have consistently praised Top Customer Service for their impressive team dynamics and adaptability. One client highlighted their ability to learn and effectively respond to customer inquiries in technical languages, noting, 'Their teammates are good learners.' Additionally, the client commended the team's leadership and management, stating, 'Top Customer Service has good leadership and management.' Overall, the sentiment reflects a strong appreciation for the team's capabilities and responsiveness.

Customer Service Outsourcing for Software Development Co

5.0 Jun 30, 2025

We manage the project in-house. Top Customer Service team lead is always available and delivers our requests. We speak with him once a month and have a meeting where he gives us a detailed overview of what they've done. Top Customer Service's teammates are good learners. They've learned about the languages we work with and can respond to our customers' inquiries.
Read Full Review

Read All Reviews

Was this helpful?

25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
Read 25 Reviews

Was this helpful?

More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (18) Canada (13) France (1)

Was this helpful?
View Profile Visit Website
Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Miramar, FL

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

See all 3 projects
Reviews mention Helpful
Clients have consistently highlighted Arise's helpfulness as a significant strength, noting their ability to effectively address organizational needs. One client specifically mentioned that their experience has been 'very good,' emphasizing that there is 'no need to improve' on the service provided. Additionally, Arise's support has led to substantial time and cost savings, further reinforcing the positive sentiment surrounding their helpfulness in delivering outbound marketing services.

Marketing Services for Manufacturing Company

5.0 Nov 2, 2017

The service provider has been described as helpful, which indicates a positive experience with their support and assistance. The ongoing relationship since 2006 highlights the consistent helpfulness and satisfaction over a long period. Their clients express no need for improvement, suggesting a high level of helpfulness in their service delivery.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Arise demonstrates strong expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients commend their reliability, effective communication, and ability to produce significant cost savings. Feedback highlights their strengths in handling outbound calls and appointment setting, with substantial time and financial efficiencies reported. Overall, the positive sentiment underscores Arise's suitability for businesses seeking dependable support in customer engagement and sales across these sectors.
Read All Reviews

Select Industry to see insights

Telecommunications Manufacturing Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
Read All Reviews

Was this helpful?

View projects from:

Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

Was this helpful?
View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Intelligent Office

4.5 26 reviews

Undisclosed

Undisclosed

250 - 999

Denver, CO

Services provided

39% Customer Service Outsourcing

48% Call Center Services

13% Back Office Outsourcing

Intelligent Office is a business process outsourcing company specializing in services like telephone answering, virtual office, and office space solutions. Reviews highlight their quick response time and efficiency, with 100% of reviewers praising their speed and customer service. While some suggest pricing improvements, clients universally appreciate the convenience and effectiveness of their services.

See all 26 projects
Reviews mention Efficient
Intelligent Office has received positive feedback regarding their efficiency, with clients noting their quick response times and ability to meet needs promptly. One client stated, "They are quick and efficient," highlighting their effectiveness in service delivery. Overall, the sentiment is favorable, as clients appreciate the convenience and reliability of the services provided, asserting that even without cost savings, the service's value remains evident.

Inbound Services for Manufacturing Company

4.0 Dec 21, 2017

Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch. They are quick and efficient.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Intelligent Office has garnered positive feedback across various industries, including Manufacturing, Education, Transportation, Retail, Business Services, Government, Information Technology, Gaming, Consumer Products, Healthcare, and Financial Services. Clients highlight their strengths in speed, efficiency, and effective communication, noting significant improvements in customer service and operational convenience. Overall, the sentiment is favorable, suggesting Intelligent Office is well-suited for organizations seeking responsive and reliable BPO services.
Read All Reviews

Select Industry to see insights

Transportation Education Manufacturing Retail Business services Government Information technology Gaming Other Industry Consumer Products Healthcare Financial services Telecommunications

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (6) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Intelligent Office as providing good value for money, with services deemed effective despite some concerns regarding pricing. One client noted that even if no savings were achieved, the service's worth was evident. Another client appreciated the efficiency but suggested that pricing could improve. Overall, feedback indicates satisfaction with service quality, suggesting that the costs align with the benefits received.
Read All Reviews

Was this helpful?

View projects from:

Los Angeles, California (2) Miami, Florida (2) Costa Mesa, California (1) Escondido, California (1) Atlanta, Georgia (1) Marietta, Georgia (1) Shawnee, Kansas (1) Milford, Connecticut (1) Burbank, Illinois (1) Morristown, New Jersey (1) The Bronx, New York (1) Orlando, Florida (1) Wesley Chapel, Florida (1) Jacksonville, Florida (1) Brooklyn, New York (1) South Lake Tahoe, California (1) Colorado Springs, Colorado (1) Englewood, Colorado (1) Allison Park, Pennsylvania (1) Chesapeake, Virginia (1) Manassas, Virginia (1) Hurricane, West Virginia (1) Phillipsburg, New Jersey (1) Bloomfield, Connecticut (1)

Was this helpful?
View Profile
Bungee (formerly Direct Answer)

4.8 7 reviews

$1,000+

< $25 / hr

10 - 49

Capon Bridge, WV

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Bungee (formerly Direct Answer) is a customer service outsourcing company providing call center, data processing, and fulfillment services. The reviews reflect a high level of satisfaction, with about 90% of clients noting their exceptional communication, adaptability, and customer service skills. Clients highlight their quick response and ability to seamlessly integrate with existing teams, contributing significantly to operational efficiency and increased revenue.

See all 7 projects
Reviews mention Communicative
The reviews highlight Bungee's strong communication skills, with clients noting their responsiveness and openness to feedback. One client praised their ability to communicate changes promptly, stating, 'They go out of their way to ask us for feedback.' Another remarked on their receptiveness to constructive criticism, emphasizing that 'they're communicative and open to feedback.' Overall, the sentiment reflects high satisfaction with Bungee's communicative approach, fostering a collaborative working relationship.

Outsourced Billing Services for Stock Research Company

4.5 May 15, 2019

I work directly with a supervisor. She actually answers calls as well as manages the team, which has been helpful. It’s a lot easier to get my message across to someone who knows exactly what I'm talking about. I think their representatives respect that she understands what they deal with every day. I'm more inclined to listen to her feedback and guidance over someone who's hands-off. We probably in touch over chat every day to talk about specific cases. It’s really solid communication.
Read Full Review

Corporate & Donor Call Answering for Global Rights Organization

4.5 Apr 19, 2018

They’re communicative and open to constructive feedback. Most of the work they do for us involves processing donations, and when there’s been an error, they've always been receptive to feedback and finding a solution. Usually, the more contact I have with them, the more problems we’re having, so I take it as a good sign if I don’t hear from them frequently.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Bungee has extensive experience across several industries, including Media, Utilities, and Nonprofit sectors. Clients commend their effective communication, customer service, and adaptability, often noting significant improvements in operational efficiency and revenue growth. Their strengths lie in handling call management, data processing, and donor relations, resulting in positive overall sentiment. Organizations in need of customer service support, data entry, or fundraising assistance may find Bungee to be a suitable partner.
Read All Reviews

Select Industry to see insights

Media Utilities Nonprofit Arts, entertainment & music

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised Bungee (formerly Direct Answer) for offering excellent value for money. One client noted they switched to Bungee seeking quality over cost, resulting in significant savings through improved service. Another mentioned their affordable pricing compared to competitors, attributing over $100,000 in revenue to their effective call handling. Overall sentiment reflects that clients perceive the investment as worthwhile, with many emphasizing the high quality of service received relative to the costs incurred.
Read All Reviews

Was this helpful?

View projects from:

Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)

Was this helpful?
View Profile
BolsterBiz

5.0 6 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

30% Customer Service Outsourcing

10% Content Marketing

10% Conversion Optimization +5 services

10% Email Marketing

10% IT Staff Augmentation

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

BolsterBiz is a Customer Support Outsourcing company specializing in providing comprehensive customer service solutions across various industries, including nonprofits, luxury eCommerce, and gaming. The company has received overwhelmingly positive feedback, with reviewers frequently highlighting their exceptional project management, timely delivery, and alignment with client values. Approximately 100% of reviewers commend BolsterBiz for their professionalism and commitment to exceeding client expectations.

See all 6 projects
Reviews mention Communicative
Clients have consistently praised BolsterBiz for their strong communication skills, noting their prompt responses and ownership in resolving issues. One client highlighted their ability to maintain the luxury client experience through thoughtful communication. Overall, the sentiment reflects a high level of satisfaction, with clients appreciating BolsterBiz's clarity and support throughout their engagement.

Recruitment, Training & Support for Customer Service Agents

5.0 Feb 4, 2026

BolsterBiz has acted as a true partner—responding promptly, taking ownership, and resolving concerns with care to preserve the integrity of the luxury client experience. We communicate through virtual meetings, email, and Slack. It is clear that BolsterBiz cares about the business needs of their clients and provides clear communication and support.
Read Full Review

Read All Reviews

Was this helpful?
5 of 5 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Mobile Games Company
5.0 — BolsterBiz provides customer support services for a mobile games company. The team helps solve various queries for end customers, troubleshoot issues, de-escalate situations, and provide support Read more
Read 5 Reviews

Was this helpful?

Industry Experience

BolsterBiz has demonstrated strong expertise in eCommerce, Gaming, Financial Services, and Non-profit sectors. In eCommerce, clients praised their ability to align with brand voice and improve customer engagement. The Gaming industry highlighted their efficiency in customer support, significantly reducing response times. In Financial Services, BolsterBiz enhanced ticket management and customer satisfaction scores. Non-profit clients appreciated their quick response rates and tailored support. Overall, feedback indicates BolsterBiz is well-suited for businesses prioritizing customer service excellence across these diverse industries.
Read All Reviews

Select Industry to see insights

eCommerce Gaming Financial services Non-profit

Was this helpful?

View projects from:

Las Vegas, Nevada (2) Austin, Texas (1) Chicago, Illinois (1)

Was this helpful?
View Profile
ZRAFTED

5.0 3 reviews

Undisclosed

$50 - $99 / hr

10 - 49

Toronto, Canada

Services provided

30% Customer Service Outsourcing

40% Web Development

15% Search Engine Optimization +1 service

15% Social Media Marketing

ZRAFTED is a multifaceted digital agency specializing in web design, SEO, and lead generation. The company is praised for its fast communication, value for money, and friendly support, with 100% of reviewers highlighting their responsiveness and effective project management. Clients appreciate ZRAFTED's ability to deliver projects on time and adapt to changes without hesitation.

See all 3 projects
Reviews mention Timely
The feedback regarding ZRAFTED’s timeliness is overwhelmingly positive. Clients have noted that all deliverables were completed on schedule, with one review highlighting, "Everything was delivered on time," and emphasizing the swift communication throughout the project. Additionally, the responsiveness to client needs was praised, with the client indicating that all demands were addressed promptly. Overall, ZRAFTED is recognized for their reliability and efficiency in project execution.

Web Dev, Design & Migration for Apartment Rental Company

5.0 Jul 14, 2023

Everything was delivered on time. All the demands were taken care of and they were very fast in communication.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

ZRAFTED has demonstrated expertise in the real estate and financial services industries, receiving positive feedback for their ability to enhance website design and SEO for real estate clients, resulting in increased leads and customer engagement. In the financial sector, they excelled in lead generation, effectively identifying potential clients. Overall, clients highlight ZRAFTED's strong communication, timely delivery, and value for money, indicating they are a suitable partner for projects in both industries.
Read All Reviews

Select Industry to see insights

Real estate Financial services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight ZRAFTED's excellent value for money, with one client stating that their pricing fit within budget and emphasized 'great value for cost.' Another client noted their satisfaction with the leads generated, attributing successful conversions to ZRAFTED's understanding of client needs. Overall, feedback indicates that ZRAFTED delivers high-quality services efficiently, with prompt communication and a commitment to meeting client expectations, reinforcing the perception of a strong return on investment.
Read All Reviews

Was this helpful?

View projects from:

Canada (1) United States (1)

Was this helpful?
View Profile
IQ BackOffice

5.0 2 reviews

$5,000+

Undisclosed

250 - 999

Services provided

20% Customer Service Outsourcing

35% Accounting

35% Back Office Outsourcing +1 service

10% Call Center Services

IQ BackOffice is a back-office service provider specializing in payment processing, cyber security, and legal crowdsourcing services. The company is highly regarded for its innovative technology, excellent customer service, and ability to significantly save clients time and money, with 100% positive feedback. Reviewers frequently mention their strengths in efficiency and safety, with no noted areas for improvement.

See all 2 projects
Reviews mention Innovative
The overall sentiment regarding IQ BackOffice's innovative capabilities is highly positive. Clients emphasize the use of innovative technology that significantly enhances efficiency and security. One client noted, "It is very innovative and makes our work much easier," while another highlighted the company's effective support in various back office tasks. The feedback consistently reflects satisfaction with the innovative solutions provided, leading to substantial time and cost savings.

Cybersecurity and Legal Crowdsourcing for Healthcare Firm

5.0 Nov 2, 2017

They use innovative technology and provide great security.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

IQ BackOffice has demonstrated expertise in the healthcare and business services industries, providing innovative and efficient back-office solutions. Clients have praised their ability to enhance operational efficiency, save time, and reduce costs. Overall sentiment reflects strong satisfaction with their services, emphasizing their excellent customer support and the effectiveness of their technology. Potential clients in healthcare and business services can expect reliable, secure, and impactful support tailored to their operational needs.
Read All Reviews

Select Industry to see insights

Business services Healthcare

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive IQ BackOffice as offering good value for money, highlighting significant cost savings and efficiency improvements. One client reported saving $2,200 monthly and 150 hours of staff time, while another noted a monthly saving of $5,000 with 20-30 hours saved. Their pricing structures vary, with some clients opting for annual packages and others for hourly billing. Overall, feedback indicates satisfaction with both cost-effectiveness and service quality.
Read All Reviews

Was this helpful?
View Profile
MAP Communications

4.2 14 reviews

Undisclosed

Undisclosed

10 - 49

Chesapeake, VA

Services provided

30% Customer Service Outsourcing

70% Call Center Services

MAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.

See all 14 projects
Reviews mention Efficient
Clients have praised MAP Communications for their efficient services, highlighting their quick response times and ability to meet deadlines. One client noted a significant reduction in hours and costs, stating they saved 'tons of hours and thousands of dollars.' Moreover, the company has been credited with improving revenue and overall efficiency, indicating a strong alignment with client needs and expectations.

Customer Experience Assistance for Manufacturing Service

5.0 Nov 2, 2017

They improved our revenue and efficiency. They have flawless communication skills.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

MAP Communications has demonstrated expertise across various industries, including Business Services, Manufacturing, Financial Services, Consumer Products, Information Technology, Real Estate, Healthcare, and Retail. Clients in Manufacturing reported significant savings and improved efficiency, while feedback from Business Services highlighted challenges in call handling. Overall sentiment varies, with strong satisfaction in Manufacturing and concerns about service quality in Business Services, suggesting a good fit for sectors prioritizing customer experience and inbound call management.
Read All Reviews

Select Industry to see insights

Business services Manufacturing Financial services Other Industry Consumer Products Information technology Real estate Healthcare Retail

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have mixed sentiments regarding MAP Communications' cost and value for money. One reviewer appreciated the pricing that fit their budget, while another highlighted significant savings in hours and costs, attributing increased efficiency and revenue to their services. However, the former expressed dissatisfaction with service quality and billing issues, indicating that the perceived value did not meet expectations. Overall, while some clients find value in the cost-effectiveness, others feel the service does not justify its pricing.
Read All Reviews

Was this helpful?

View projects from:

Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)

Was this helpful?
View Profile
Unee Solutions

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

10% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

15% Sales Outsourcing

Unee Solutions is a lead generation company known for its tailored services, particularly excelling in niche markets. Reviews indicate 100% positive feedback, highlighting their ability to significantly increase leads and save clients' time. Clients appreciate their innovative approach and problem-solving skills, with no noted areas for improvement.

See all 1 projects

Industry Experience

Unee Solutions has received positive feedback primarily in the Hospitality & Leisure industry for their lead generation and appointment booking services. Clients commend their tailored approach, exceptional work ethic, and innovative solutions that effectively address unique business challenges. The overall sentiment is highly favorable, with clients appreciating the time saved and increased lead generation. This provider is well-suited for businesses seeking customized marketing support in niche markets.
Read All Reviews

Select Industry to see insights

Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed that Unee Solutions provides excellent value for money, particularly in lead generation services. One client noted that while they previously spent approximately $1,500 monthly for minimal leads, they now invest $2,000 for significantly higher output, emphasizing the invaluable time savings achieved. Overall, feedback highlights the company's tailored approach and effectiveness, with clients feeling that the cost is justified by the substantial results delivered.
Read All Reviews

Was this helpful?

View Profile
Seamless Virtual Assistant

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

See all 1 projects

Industry Experience

Seamless Virtual Assistant has demonstrated expertise primarily in the construction industry, providing support in credentialing systems and email coordination. Clients have reported high satisfaction with their project management, timely delivery, and responsive communication. The overall sentiment is positive, highlighting their alignment with client values and their ability to generate successful outcomes, such as increased demo setups. Potential clients in construction can expect impactful results and a collaborative partnership.
Read All Reviews

Select Industry to see insights

Construction

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently praise Seamless Virtual Assistant for providing good value for money, as highlighted by a CEO who noted the company's pricing fit their budget and aligned with their values. The positive sentiment is reinforced by feedback on effective project management and timely delivery, indicating that the cost is justified by the quality of service received. Overall, clients feel they receive excellent value relative to the costs involved.
Read All Reviews

Was this helpful?

View Profile
ANTS

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

ANTS is a Customer Service Outsourcing (CSO) company specializing in creating efficient sales and support teams. Their services have led to a 74% increase in net sales and a 39% growth in returning customer requests. Reviews highlight their result-oriented approach, flexibility, and 24/7 availability, with 100% positive feedback emphasizing prompt responsiveness and innovative problem-solving.

See all 3 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Petroleum Products Trading Company
5.0 — ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy. Read more
Read 1 Review

Was this helpful?

Industry Experience

ANTS demonstrates strong expertise in the Energy & Natural Resources sector, particularly in petroleum products trading. The company has been praised for forming efficient sales teams and implementing effective post-selling service strategies, which led to a 74% increase in net sales and a 39% rise in repeat customer requests. Clients appreciate ANTS for their result-oriented approach, flexibility, and responsiveness, indicating a positive overall sentiment in this industry.
Read All Reviews

Select Industry to see insights

Energy & natural resources

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients perceive ANTS as offering good value for money, with one review highlighting their competitive pricing and alignment of company values. The Co-Managing Partner of Nord Energy LLC noted that ANTS provided a flexible management approach and 24/7 support, contributing to a significant 74% growth in net sales. Overall, feedback indicates satisfaction with the cost relative to the results achieved, affirming ANTS's effectiveness as a partner.
Read All Reviews

Was this helpful?

View Profile
Telework PH

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Baliuag, Philippines

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Data Annotation Services

Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.

See all 1 projects

View Profile
PATLive

4.9 8 reviews

Undisclosed

Undisclosed

250 - 999

Tallahassee, FL

Services provided

10% Customer Service Outsourcing

90% Call Center Services

PATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.

See all 8 projects
Reviews mention Communicative
Clients consistently highlight PATLive's exceptional communication skills, noting their responsiveness and friendly demeanor. One client remarked on their promptness, stating, 'If I need to reach out to them, they respond almost immediately.' Additionally, the ability of PATLive agents to communicate effectively in English was praised, enhancing customer interactions. Overall, the sentiment regarding communication is overwhelmingly positive, with clients expressing confidence in PATLive's ability to manage calls efficiently.

24/7 Call Answering for Weight Loss Service

5.0 Feb 12, 2019

They're very competent and friendly. If I need to reach out to them, they respond almost immediately. Also, their rates are very reasonable.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

PATLive has demonstrated expertise across various industries, notably Sports, Real Estate, and Healthcare. In the Sports sector, clients appreciate their effective call screening and 24/7 availability. Real Estate clients highlight their ability to streamline communication and enhance lead management, resulting in improved operational efficiency. In Healthcare, the prompt response to client inquiries has proven essential. Overall, feedback is highly positive, suggesting PATLive is particularly well-suited for small operations seeking reliable phone answering services.
Read All Reviews

Select Industry to see insights

Sports Real estate Healthcare

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (7)

What Clients Have Said
Clients generally perceive PATLive as a valuable investment, with feedback highlighting their effectiveness in managing calls and enhancing business efficiency. For instance, one client noted spending around $2,000 over several years, emphasizing that despite being "expensive," the service solved critical operational challenges. Another client stated, "Working with PATLive is money well-spent," confirming that their support justifies the cost. Overall, while some clients mentioned the pricing as high, they consistently acknowledged the quality of service and the time saved as significant value.
Read All Reviews

Was this helpful?

More responsive than most other service providers

PATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile
MANGO5

5.0 2 reviews

Undisclosed

Undisclosed

250 - 999

Cape Town, South Africa

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

MANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.

See all 2 projects

Industry Experience

MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.
Read All Reviews

Select Industry to see insights

IT Services

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
Read All Reviews

Was this helpful?

View Profile
databroker

5.0 1 review

$5,000+

< $25 / hr

250 - 999

VI, Poland

Services provided

45% Customer Service Outsourcing

49% Call Center Services

6% Back Office Outsourcing

databroker is a company specializing in arranging sales meetings and providing group insurance solutions. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting databroker's reliability, flexibility, and top-tier service delivery. Their competence and alignment with client values are frequently praised, establishing them as a preferred partner for successful campaign execution.

See all 1 projects

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews highlight Data Broker's exceptional reliability, flexibility, and effective project management. Clients commend their ability to deliver top-tier services and achieve measurable outcomes, such as increased customer acquisition. The emphasis on strong communication and alignment with client values further reinforces their reputation as a trusted partner. Overall, sentiment remains overwhelmingly positive, with clients expressing strong recommendations for their comprehensive and goal-driven approach.
Read 1 Recent Review

Was this helpful?

Industry Experience

The provider demonstrates notable expertise in the insurance industry, receiving high praise for their reliability and goal-oriented approach. Clients commend their flexibility, timely project management, and exceptional competence, which significantly contribute to successful project outcomes, including increased customer acquisition. The overall sentiment in this sector is highly positive, making this provider an excellent match for businesses seeking strong collaborative partnerships in insurance.
Read All Reviews

Select Industry to see insights

Insurance

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients express a strong sentiment regarding the company's value for money, highlighting their exceptional competence and flexibility. One client noted their 'top-tier service delivery' and 'complete flexibility,' which contributed to successful campaign execution. The long-standing partnership and reliable collaboration further emphasize the perception of good value. Overall, clients feel that the pricing aligns well with the quality of service provided, marking the company as a reliable business partner.
Read All Reviews

Was this helpful?

View Profile
Silver Bell Group

5.0 5 reviews

Undisclosed

Undisclosed

250 - 999

Beograd, Serbia

Services provided

10% Customer Service Outsourcing

20% Call Center Services

20% Sales Outsourcing +10 services

5% Back Office Outsourcing

5% Content Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Graphic Design

5% HR Consulting

5% Mobile App Development

5% Social Media Marketing

5% UX/UI Design

5% Web Design

5% Web Development

Silver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.

See all 5 projects
Reviews mention Reliable
Clients consistently praise Silver Bell Group for their reliability, noting that deliverables were provided within reasonable timeframes and with clear communication. One client highlighted the company's responsiveness as a strong point, emphasizing quick replies to requests regarding contract management and salary benchmarks. Additionally, the proactive support and flexibility under pressure were commended, although minor improvements in document timelines were suggested. Overall, the sentiment reflects a high level of trust and satisfaction with Silver Bell Group's reliability.

HR Services for Business Dev Company

5.0 Jul 28, 2025

Deliverables were consistently provided within reasonable timeframes and with clear communication. The responsiveness has been a strong point of SBG. Across multiple threads, their project managers responded quickly to requests for contract expiration overviews, salary benchmarks, and document signing.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
Read All Reviews

Select Industry to see insights

Advertising & marketing Financial services Business services Other Industry

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.
Read All Reviews

Was this helpful?

View projects from:

Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)

Was this helpful?
View Profile
BonBon Strategic

4.9 5 reviews

$1,000+

$100 - $149 / hr

2 - 9

Lafayette, LA

Services provided

10% Customer Service Outsourcing

25% Business Consulting

20% Back Office Outsourcing +6 services

10% Financial Consulting

10% IT Strategy Consulting

10% Logistics & Supply Chain Consulting

6% HR Consulting

6% HR Outsourcing

3% Staffing

BonBon Strategic is a strategic operations and consulting firm specializing in business process optimization, marketing strategy, and operational management. Overwhelmingly positive feedback highlights Kate's responsive communication, strategic insight, and ability to streamline processes, with 100% of reviewers noting her effectiveness in managing diverse tasks and improving business efficiency. Clients commend her ability to transform business operations and provide tailored solutions for entrepreneurs.

See all 5 projects
Reviews mention Transparent
Clients have consistently praised BonBon Strategic for their transparency throughout the engagement process. One client noted that they clearly communicated their capabilities and delivered on their promises, stating, 'BonBon Strategic told me upfront what they would be able to do for my business, and they hit every mark.' This sentiment reflects a strong overall satisfaction with their honest and open communication, contributing significantly to successful project outcomes.

Back Office Outsourcing for Rental Management Company

5.0 Jul 29, 2022

BonBon Strategic told me upfront what they would be able to do for my business, and they hit every mark. I also appreciated how transparent they were about everything. Aside from that, the replacement they hired was one of the best players I’ve ever worked with.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

BonBon Strategic has demonstrated expertise across several industries including IT Services, Other, Construction, Real Estate, and Food & Beverages. Clients have praised their ability to streamline business operations, enhance marketing strategies, and establish effective communication systems. Overall sentiment is positive, highlighting BonBon's strengths in project management, responsiveness, and tailored support, making them an excellent fit for small businesses seeking operational efficiency and strategic growth.
Read All Reviews

Select Industry to see insights

Construction Real estate IT Services Other Industry Food & Beverages

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend BonBon Strategic for their cost-effective services and excellent value for money. One client noted that the initial assessment and subsequent agreement were reasonably priced, leading to significant cost savings through expense analysis. Another client highlighted the impressive return on investment, stating that their business grew from five to 40 units, attributing this success to BonBon's support. Overall, feedback indicates high satisfaction with the pricing relative to the quality and efficiency of services provided.
Read All Reviews

Was this helpful?

View projects from:

United States (4) Canada (1)

Was this helpful?
View Profile
Staff Outsourcing Solutions

4.4 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Business Consulting +7 services

10% Call Center Services

10% Demand Generation Marketing

10% Ecommerce Marketing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Sales Outsourcing

Staff Outsourcing Solutions is a Customer Service BPO providing Remote Customer Care and Call Center Solutions. The company is noted for its cost-effective services and cultural alignment with clients. With a 100% positive feedback rate, clients commend their efficiency, ease of collaboration, and high-quality service, with 60% of reviewers highlighting responsiveness and adaptability to evolving business needs.

See all 8 projects

1 of 2 Customer Service Outsourcing reviews are 5 stars

$10,000,000 + avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Footwear Company
4.5 — Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. Read more
Read 2 Reviews

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently highlight Staff Outsourcing Solutions' competitive pricing and strong value for money. One client noted that their pricing fit their budget while delivering excellent service, stating it provided a 'good value for cost.' Another client emphasized that their investment led to improved customer satisfaction and operational efficiency, ultimately resulting in increased profits compared to their service costs. Overall, feedback indicates high satisfaction with the company's pricing relative to the quality of service provided.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Staff Outsourcing Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (6) England (1)

Was this helpful?

View Profile
Lameco

5.0 1 review

$5,000+

$25 - $49 / hr

50 - 249

Services provided

25% Customer Service Outsourcing

25% BI & Big Data Consulting & SI

25% Ecommerce Marketing +1 service

25% Pay Per Click

Lameco is a Customer Support Outsourcing company specializing in e-commerce development and management. Their reviews indicate a strong commitment to meeting client objectives, with 95% of feedback highlighting timely delivery and problem-solving capabilities. However, 5% of reviewers suggest improvements in communication precision. Overall, Lameco's dedication to customer care outsourcing is evident in their personalized approach and consistent results.

See all 1 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

E-Commerce Design & Development for Lead Generation Company
5.0 — A lead generation company has hired Lameco to design and develop their e-commerce store. The team is tasked with platform selection, content management, integration, testing, and QA, among other Read more
Read 1 Review

Was this helpful?

Industry Experience

Lameco has demonstrated expertise primarily in the business services sector, particularly in e-commerce development. Clients commend their ability to facilitate brand entry into online marketplaces, optimize sales, and enhance user experience. Feedback highlights strengths in project management, timely delivery, and a customer-centric approach. Overall sentiment in this industry is positive, indicating a strong fit for businesses seeking e-commerce solutions and support.
Read All Reviews

Select Industry to see insights

Business services

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed a positive sentiment regarding Lameco's cost-effectiveness, noting it as 'good value for cost.' Specific feedback highlights the company's alignment with client needs and the successful achievement of project objectives, indicating a favorable return on investment. Furthermore, clients appreciated Lameco's proactive approach and timely delivery, enhancing their overall perception of value. However, there were suggestions for improved communication to further enhance the client experience.
Read All Reviews

Was this helpful?

View Profile
Lambent Marketing

5.0 4 reviews

Undisclosed

< $25 / hr

10 - 49

Birmingham, AL

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% Content Marketing +4 services

15% Search Engine Optimization

10% Business Consulting

10% Call Center Services

10% Social Media Marketing

Lambent Outsourcing is a versatile consulting firm that specializes in branding, website design, marketing strategy, and back-office operations. The company is highly regarded for its ability to understand client needs, seamless project management, and innovative solutions. With 100% of reviewers expressing satisfaction and highlighting their expertise and collaborative approach, Lambent consistently impresses clients with quality deliverables and a broad range of services.

See all 4 projects
Reviews mention Results-oriented
Clients express a strong sentiment of satisfaction regarding Lambent Outsourcing's results-oriented approach. One client highlighted their ability to 'listen, develop, create and deliver the right solutions,' emphasizing their expertise and innovation. The consistent delivery of projects on time, even under tight deadlines, further reinforces their commitment to achieving client goals. Overall, feedback indicates that Lambent Outsourcing effectively understands and meets the specific needs of their clients, facilitating successful outcomes.

Web Design for Consulting Company

5.0 Nov 15, 2021

They never cease to impress me with their ability to understand my needs and deliverables. They have worked very closely with me to ensure they get the right results. With my experience in working with them in the past, I know they can offer a real holistic service and so provide all the services my business needs now and in the future, from design, marketing to business processing.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.
Read All Reviews

Select Industry to see insights

Consulting Financial services Telecommunications

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
Read All Reviews

Was this helpful?

View projects from:

United States (2) Mexico (1) Philippines (1)

Was this helpful?
View Profile
Cenit Inc

4.8 6 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

60% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +2 services

10% IT Managed Services

10% Sales Outsourcing

Cenit Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. The company has received positive feedback for its reliability and efficiency, with clients highlighting timely hiring and cost-effective solutions. Approximately 85% of reviewers commend their value for cost and alignment with company values, while minor concerns about task selectivity were noted.

See all 6 projects
Reviews mention Helpful
Clients have consistently praised Cenit Inc for their efficiency and helpfulness in managing backend operations, which has led to reduced payroll costs and improved task delivery. One client highlighted their impressive responsiveness, stating they always delivered on time and met needs effectively. However, there was a mention of a limitation in accommodating urgent hiring requests, indicating potential areas for improvement. Overall, the sentiment is positive, emphasizing the company's value and alignment with client goals.

Back-Office Outsourcing for Conversational Mktg Tool Provider

5.0 Nov 1, 2023

We're impressed with their efficiency and helpfulness. Sometimes, they are selective about taking on a task. We needed to hire a senior Data Scientist urgently, but they said they would not be able to accommodate us.
Read Full Review

Read All Reviews

Was this helpful?
2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office & Customer Service for IT Services Company
5.0 — Cenit Inc provides outsourced back office and customer service resources for an IT services company's end clients. The team fills various account management, payroll, HR, and copywriting positions. Read more
Read 2 Reviews

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Cenit Inc's competitive pricing and excellent value for money. One client noted, "Pricing fit our budget" and emphasized the "good value for cost". Another remarked on their ability to "reduce costs involving Human Resource" while maintaining high service quality. Overall, the sentiment is positive, with multiple reviews praising the company's reliability and commitment to delivering services without overpromising, reinforcing their reputation for cost-effectiveness.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Cenit Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
Aplitt sp. z o.o.

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Gdańsk, Poland

Services provided

10% Customer Service Outsourcing

15% Application Management & Support

15% Application Testing +6 services

10% Call Center Services

10% Custom Software Development

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.

See all 3 projects
Reviews mention Understands their clients' needs
The reviews for Aplitt sp. z o.o. reflect a highly positive sentiment regarding their understanding of client needs. Clients have praised the company's flexibility, availability, and effective communication. One client specifically noted their ease of communication and adaptation to requirements, stating, 'We recommend Aplitt to other business owners primarily due to their understanding and professional approach.' Overall, Aplitt demonstrates a strong commitment to aligning with client objectives and delivering quality results.

Mobile App Dev for Credit Union

5.0 May 15, 2023

We recommend Aplitt to other business owners primarily due to their ease of communication, understanding, and adaptation to client requirements, as well as their professional approach to implementation. Our technology partner made sure that the project was in line with best practices and industry standards. Together, we worked on developing and testing a mobile application to ensure the highest quality of the product.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.
Read All Reviews

Select Industry to see insights

Financial services

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
Read All Reviews

Was this helpful?
View Profile
Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

40% Customer Service Outsourcing

40% Content Moderation Services

20% Call Center Services

Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.

See all 2 projects

Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
Read All Reviews

Select Industry to see insights

Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
Read All Reviews

Was this helpful?

View Profile
The Agentsy BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Call Center Services +1 service

20% Finance & Accounting Outsourcing (FAO)

The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

See all 3 projects
Reviews mention Results-oriented
Clients express a strong sentiment of satisfaction regarding The Agentsy BPO's results-oriented approach. One client reported a remarkable 300% increase in membership within the first year, maintaining 85% year-over-year growth, which significantly boosted sales and revenue. The partnership has been characterized by high service levels and consistent delivery of results, leading to contract renewals. Overall, clients commend their ability to meet objectives effectively, with no noted areas for improvement.

BPO Services for Travel Club

5.0 May 1, 2023

We are able to increase our membership base by 300% in the first year, since then we have maintained an 85% YOY membership growth. This has led to a significant increase in our Sales & Revenue and has really helped our business establish itself as a key player in the market. We are very happy with The Agentsy BPO and the results they have delivered for us over the years. Their high level of service, forward thinking approach and ability to deliver are some of the reasons we will be renewing our contract for another 24 months in July.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.
Read All Reviews

Select Industry to see insights

Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
Read All Reviews

Was this helpful?

$2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

Customer Support Omnichannel
Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
View Packages

Was this helpful?
View Profile
Cabilyt

5.0 11 reviews

Undisclosed

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Sales Outsourcing

30% Call Center Services

Cabilyt is a Customer Service BPO specializing in call center solutions, including lead generation and customer service. Ninety percent of reviews commend their tailored approach and flexibility, contributing to increased leads and customer satisfaction. Clients appreciate Cabilyt's efficient project management and proactive communication, though some suggest enhancing reporting tools for deeper insights.

See all 11 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for International Ride-Hailing Services Company
5.0 — Cabilyt provides call center services for an international ride-hailing service company. The team is responsible for lead generation, customer service, and appointment setting. Read more
Read 1 Review

Was this helpful?

Industry Experience

Cabilyt has demonstrated solid expertise in the real estate, software, business services, and IT services industries. Clients from the real estate sector praise their lead generation and organizational skills, noting significant increases in qualified leads and successful deal closures. In the software industry, feedback highlights their effectiveness in driver recruitment and operational support. Overall, Cabilyt is regarded as dependable and proactive, making them a strong fit for clients in real estate and technology-focused sectors.
Read All Reviews

Select Industry to see insights

Business services IT Services Software Real estate

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Cabilyt's strong value for money, noting that their pricing fits within budget while delivering exceptional results. A realtor stated, "good value for cost," emphasizing the quality of leads generated. Another client praised Cabilyt for their proactive approach and effective communication, which streamlined operations and reduced costs. Overall, feedback reflects a positive sentiment regarding Cabilyt's ability to provide high-quality services at competitive prices.
Read All Reviews

Was this helpful?

View Profile
ChatPandas

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Dubai, United Arab Emirates

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

ChatPandas is a Customer Support Outsourcing company providing comprehensive solutions in inbound call and chat support, and process management. With 100% positive feedback, clients emphasize their effective project management, exceptional agent training, and alignment with client values. Notably, they expanded one client's business hours to 24/7/365 and facilitated $15 million in bookings through a pilot project.

See all 2 projects

2 of 2 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent feedback for ChatPandas highlights their exceptional customer service capabilities, with clients praising their promptness and adaptability. One customer noted a significant increase in business hours and a $15 million revenue boost from a pilot project. Clients also appreciated the quality of their agents and leadership integrity. However, some suggested simplifying processes to enhance efficiency. Overall, sentiment is highly positive, reflecting satisfaction with both service delivery and client partnership.
Read 2 Recent Reviews

Was this helpful?

Industry Experience

ChatPandas has demonstrated expertise in the Recreation and Consumer Products & Services industries. In Recreation, they excelled in customer support management, significantly increasing business hours and generating $15 million in bookings. In Consumer Products, they improved customer experience through efficient call and chat handling, leading to better approval scores. Overall, clients praised their high agent morale, effective training, and proactive approach to project management, making them a strong partner in both sectors.
Read All Reviews

Select Industry to see insights

Consumer products & services

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight ChatPandas' competitive pricing and strong value for money, noting that their costs fit within budget constraints while delivering high-quality service. One client emphasized their selection of ChatPandas due to 'good value for cost,' while another pointed out their pricing fit and alignment with company values. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, reinforcing ChatPandas as a valuable partner.
Read All Reviews

Was this helpful?

View Profile
Gold Cross Answering Service

4.9 10 reviews

Undisclosed

Undisclosed

10 - 49

Lake Hallie, WI

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Gold Cross Answering Service is a professional provider of 24/7 answering and dispatch services, catering to diverse industries such as HVAC, towing, plumbing, and water treatment. Clients commend their reliable communication and consistent service quality, with over 90% satisfaction and minimal miscommunications or protocol issues. Their ability to adapt to clients' evolving needs and ensure seamless customer interactions is frequently highlighted.

See all 10 projects
Reviews mention Accessible
Clients consistently commend Gold Cross Answering Service for their accessibility and responsiveness. One client highlighted a '100% rate of every call being answered by a human being,' enhancing customer retention. Another noted the ease of contacting account managers for adjustments, emphasizing the seamless communication workflow. Overall, the sentiment reflects strong satisfaction with the company's commitment to ensuring customers receive timely and personal service, although a suggestion for improved emergency call categorization was noted.

Answering Service for Water Filtration Company

5.0 Feb 10, 2020

Ease of being able to contact our account managers if there ever needs to be a change or amendment to a policy.
Read Full Review

Call Center Services for Water Treatment Company

5.0 Feb 5, 2020

The huge benefit that we get using Gold Cross and the easy access to tweaking our account needs when needed.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Gold Cross Answering Service has received positive feedback across several industries, including Utilities, Automotive, Environmental Services, Consumer Products, Nonprofit, and Real Estate. Clients commend their expertise in managing after-hours dispatching, effective communication, and reliability, which enhance customer service and operational efficiency. Their strengths lie in providing prompt responses and adapting to client needs, making them a suitable partner for companies seeking consistent and professional call handling, particularly in service-oriented sectors.
Read All Reviews

Select Industry to see insights

Utilities Automotive Environmental Services Consumer Products Nonprofit Real estate

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
Read All Reviews

Was this helpful?

View projects from:

Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)

Was this helpful?
View Profile
Scalemill

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

20% Customer Service Outsourcing

50% Sales Outsourcing

30% Call Center Services

Scalemill is a Customer Support Outsourcing company offering services such as order management, administrative support, and sales prospecting. Reviews highlight their reliability, flexibility, and strong alignment with client priorities. With a 100% target achievement for one client and improved operational efficiency for another, the feedback is overwhelmingly positive, emphasizing their ability to integrate seamlessly with clients' existing workflows.

See all 12 projects
Reviews mention Professional
Clients consistently highlight Scalemill's professionalism, particularly in project management, where they are described as 'thorough and professional.' One CEO noted their impressive ability to adapt quickly to demand, which further underscores their professional approach. Overall, the sentiment is highly positive, with clients appreciating their effective communication methods and alignment with company values, contributing to a strong working relationship.

Lead Generation for Benefits Platform

5.0 Jan 22, 2026

Scalemill is thorough and professional when it comes to project management. To communicate, we use in-person meetings, virtual meetings, and emails or messaging apps.
Read Full Review

Read All Reviews

Was this helpful?
2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Sleepwear Company
5.0 — Scalemill provides customer service and operational support for a sleepwear company. The team manages order and returns processing and provides general administrative support. Read more
Read 2 Reviews

Was this helpful?

Industry Experience

Scalemill has demonstrated expertise across various industries, notably in business services, financial services, and information technology. Feedback highlights their strengths in generating leads, enhancing sales processes, and providing operational support. Clients commend Scalemill for their efficient project management, flexibility, and strong communication. Overall sentiment indicates a high level of satisfaction, particularly in business services and financial sectors, making them a suitable choice for companies aiming to boost sales and improve operational efficiency.
Read All Reviews

Select Industry to see insights

Information technology Financial services IT Services Nonprofit Business services Software Retail

Was this helpful?

View projects from:

United States (4) Germany (3) Pakistan (2) Switzerland (1) Türkiye (1) Ukraine (1)

Was this helpful?
View Profile Visit Website
Eurobase

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Waterford, Ireland

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Fulfillment +1 service

25% Warehousing & Distribution

Eurobase is a logistics and fulfillment company that specializes in packaging and dispatching program materials across Ireland and Europe. The feedback highlights their exceptional precision, customer service, and alignment with client values, with 100% of reviewers expressing satisfaction and no areas for improvement mentioned.

See all 1 projects

Industry Experience

Eurobase demonstrates considerable expertise in the education sector, particularly in fulfilling logistical needs for environmental programs. Feedback highlights their alignment with client values, exceptional customer service, and effective project management. The company's strengths lie in precise execution and responsiveness, making them a strong choice for educational initiatives. Overall sentiment from this industry is highly positive, indicating Eurobase's capability to effectively support organizations seeking fulfillment and export market advice.
Read All Reviews

Select Industry to see insights

Education

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Eurobase's overall cost and value for money, noting high-quality service and effective project management. One reviewer highlighted that all project deliverables were fulfilled perfectly, emphasizing the company's precision and exceptional customer service. The alignment of company values and the warm welcome received were also mentioned as factors that justified the investment, reinforcing the perception of Eurobase as a valuable partner in achieving project goals.
Read All Reviews

Was this helpful?

View Profile
WeSage BPM

4.8 12 reviews

$1,000+

< $25 / hr

50 - 249

Ahmedabad, India

Services provided

15% Customer Service Outsourcing

30% Accounting

25% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

WeSage BPM is a versatile business process management company that offers a range of services including data entry, virtual assistance, SEO, and bookkeeping. The reviews highlight their flexibility, with over 80% of clients praising their adaptability and ability to handle diverse projects efficiently. Communication and timely delivery are consistently appreciated, receiving positive feedback from nearly all reviewers.

See all 12 projects
Reviews mention High-quality work
Clients consistently highlight the high-quality work delivered by WeSage BPM, noting their effectiveness in managing complex tasks and streamlining processes. One client emphasized the positive impact on their operations, stating, 'The quality of their work is good' and appreciating their ability to focus on higher-level responsibilities. Additionally, clients commend their adaptability to different time zones and their commitment to clear communication, which enhances the overall results of their collaboration.

Data Entry & Back-Office Support for Hospitality Company

5.0 Mar 2, 2021

The quality of their work is good. Sage BPM is effective as long as we've explained their tasks well. They have helped us streamline our processes a lot. The work that they do involves a lot of manual computer tasks and data entry. They allow us — especially our C-level team — to focus more on higher-level work.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

WeSage BPM has garnered positive feedback across various industries, demonstrating expertise in Recreation, Financial Services, Automotive, Software, Consumer Products, Hospitality, and Education. Clients highlight their strengths in data accuracy, responsive communication, adaptability, and timely delivery. In Financial Services, they excel in accounting processes, while in Hospitality, they effectively manage logistical challenges and research tasks. Overall, their reliable service and attention to detail make them a valuable partner for businesses seeking operational support.
Read All Reviews

Select Industry to see insights

Other Industry Recreation Financial services Automotive Software Consumer Products Education IT Services Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently express satisfaction with WeSage BPM's pricing and value for money. For instance, one client noted, "Good value for cost," while another highlighted that their pricing fit their budget. Additionally, a startup reduced marketing overhead by 50% by transitioning to WeSage BPM, showcasing substantial cost-effectiveness. Overall, sentiment across reviews indicates that clients find WeSage BPM to deliver quality services that justify their costs, making them a valuable partner for various projects.
Read All Reviews

Was this helpful?

View projects from:

United States (10) South Africa (1) England (1)

Was this helpful?
View Profile
Genesis Support Solution LTD

5.0 3 reviews

$5,000+

$25 - $49 / hr

250 - 999

Montego Bay, Jamaica

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% IT Managed Services

Genesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.

See all 3 projects

Industry Experience

Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
Read All Reviews

Select Industry to see insights

Telecommunications

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
Read All Reviews

Was this helpful?

View Profile
Matchboard

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Queens Park, Australia

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Matchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.

See all 1 projects

Industry Experience

Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.
Read All Reviews

Select Industry to see insights

Healthcare

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.
Read All Reviews

Was this helpful?

View Profile
Support365days

5.0 2 reviews

Undisclosed

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

20% Fulfillment

15% Email Marketing +3 services

15% Social Media Marketing

15% Web Design

10% Logo

Support365days offers Customer Support Outsourcing, including email and chat support, and order processing. Overall feedback highlights their prompt response times, effective customer retention strategies, and excellent project management. Clients appreciate their cooperative team and ability to swiftly understand and manage business processes.

See all 2 projects

Industry Experience

Support365days has demonstrated notable expertise in the Software industry, particularly in app development support. Clients appreciate their quick response times, cooperative nature, and reliability in addressing customer inquiries and order issues. The overall sentiment is highly positive, indicating strong customer satisfaction and trust. Potential clients in the Software sector seeking efficient support solutions may find Support365days to be an excellent fit for their needs.
Read All Reviews

Select Industry to see insights

Software

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Support365days' competitive pricing as a key factor in their selection, noting that it fits their budgets well. One client emphasized the exceptional value received, stating that the team's quick response times and effective support significantly enhanced customer satisfaction. Overall, the sentiment reflects strong approval of the company's cost-effectiveness, with one client declaring their experience as 'perfect' and expressing a desire for a long-term partnership.
Read All Reviews

Was this helpful?

View Profile
ND-KNOW SOLUTIONS

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

35% Graphic Design

25% Video Production +2 services

10% IT Staff Augmentation

10% Web Design

ND-KNOW SOLUTIONS is a Customer Service BPO company providing outsourced customer support and customer care outsourcing. Their reviews emphasize professionalism, timely delivery, and exceeding expectations, with 100% positive feedback. Clients appreciate their effective communication and problem-solving skills, aiming for long-term collaboration.

See all 12 projects
Reviews mention Exceptional performance
Clients have praised ND-KNOW SOLUTIONS for their exceptional performance, particularly noting their outstanding design skills and effective communication. One client highlighted how the team ensured timely task delivery and provided constructive feedback, enhancing overall project efficiency. The ability to keep the pipeline organized and develop consistent social media content further exemplifies their high level of service. Overall, the sentiment reflects strong satisfaction with their capabilities and responsiveness.

SMM & Graphic Design Services for Architectural Firm

5.0 Dec 6, 2023

They consistently provided tasks on time and offered constructive feedback to improve the process. Additionally, they ensured we stayed on track by recapping our meetings and upcoming deliverables. Their team's design skills are exceptional, and they communicate effortlessly to ensure tasks are completed within the proper scope.
Read Full Review

Read All Reviews

Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Trade Show Services Company
5.0 — ND-KNOW SOLUTIONS provides customer service outsourcing services for a trade show services company. They answer the end customers' questions and communicate with the client's warehouses. Read more
Read 1 Review

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express satisfaction with ND-KNOW SOLUTIONS' pricing, noting it as a key factor in their selection. Feedback highlights that the company's services provide good value for money, with one client stating, 'Pricing fit our budget' and another mentioning 'good value for cost.' The overall sentiment is positive, as clients appreciate the combination of affordability and quality, often indicating a strong alignment of company values and culture.
Read All Reviews

Was this helpful?

View projects from:

Las Vegas, Nevada (2) Orlando, Florida (1) Dallas, Texas (1) Santa Monica, California (1) Denver, Colorado (1) Windsor, Colorado (1) Hendersonville, North Carolina (1) Friendship, Wisconsin (1)

Was this helpful?
View Profile
Contact One

4.3 8 reviews

$1,000+

< $25 / hr

10 - 49

Tucson, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Contact One is an inbound service provider specializing in call answering, customer service, and appointment booking. The company is highly rated for its efficiency and professionalism, with approximately 80% of reviews praising its prompt and reliable customer service. While some clients suggest staffing improvements, the majority highlight significant cost savings, with up to 40% saved monthly.

See all 8 projects
Reviews mention Communicative
Clients consistently highlight Contact One's exceptional communication skills, noting their courteous and efficient handling of customer service calls. One client remarked, 'I have no complaints with how my company's calls are handled,' emphasizing the promptness and professionalism of their responses. Overall, the sentiment towards their communicative abilities is highly positive, contributing significantly to client satisfaction.

Customer Support and Payment Processing for Healthcare Company

4.0 Nov 2, 2017

Their strengths are their customer service and communication.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Contact One has demonstrated strong expertise in various industries, including Information Technology, Business Services, Hospitality & Leisure, Utilities, Telecommunications, and Healthcare. Clients consistently praise their professionalism, efficiency, and high-quality customer service, resulting in significant time and cost savings. Overall sentiment across industries is positive, with notable strengths in communication and technology. This provider is particularly well-suited for companies seeking reliable call handling and customer service solutions.
Read All Reviews

Select Industry to see insights

Information technology Business services Hospitality & leisure Utilities Healthcare Telecommunications Other Industry

Was this helpful?

Average Project Cost Breakdown

$1,000,000 to $9,999,999 (3) Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally perceive Contact One as offering good value for money, with several noting significant savings. One client reported a 40% reduction in costs, while another estimated monthly savings of $50,000. Feedback highlights the company's professional service and efficiency, although a few reviews mention that pricing can be perceived as high. Overall, clients appreciate the balance of cost and quality, indicating a favorable sentiment regarding the company's pricing structure.
Read All Reviews

Was this helpful?

View projects from:

Leesburg, Florida (1) Waldorf, Maryland (1) Willimantic, Connecticut (1) Minneapolis, Minnesota (1) New York City, New York (1) Columbus, Ohio (1) Fremont, California (1) Manassas, Virginia (1)

Was this helpful?
View Profile
eDataIndia

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Delhi, India

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +2 services

5% Search Engine Optimization

5% Social Media Marketing

eDataIndia is a database management company known for its professionalism and attention to detail. They maintain strong communication, often accommodating clients' schedules across different time zones. All reviews highlight positive experiences, emphasizing reliable service and a proactive approach, with 100% of reviewers expressing satisfaction with no areas for improvement noted.

See all 1 projects

Industry Experience

eDataIndia has received positive feedback primarily within the real estate industry, where their professionalism and attention to detail were highly praised. Clients appreciated their commitment to communication and timely project management, noting the consistent quality of service. Their ability to work flexibly across time zones has also been highlighted as a strength. Overall, eDataIndia is well-suited for clients in real estate seeking reliable database management and support.
Read All Reviews

Select Industry to see insights

Real estate

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend eDataIndia for providing excellent value for money, particularly highlighting their professionalism and attention to detail. One client noted the company's willingness to accommodate schedules, which enhanced communication and project management. Overall sentiment reflects satisfaction with the cost of services, as clients feel they receive quality work in return for their investment, leading to long-term partnerships.
Read All Reviews

Was this helpful?

View Profile
AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

20% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

AnswerLive is a professional 24/7 call center service provider, specializing in after-hours and call screening solutions. Reviewers consistently commend AnswerLive for their professionalism, reliability, and efficiency, with approximately 80% of feedback highlighting timely responses and effective communication. However, around 30% of reviewers noted areas for improvement, such as maintaining consistency in operator training and reducing message redundancy. Overall, AnswerLive is recognized for enhancing customer management and support across various industries.

See all 7 projects
Reviews mention Accommodating
The feedback regarding AnswerLive's accommodating nature is overwhelmingly positive. A client highlighted their impressive ability to manage last-minute changes, stating, "AnswerLive is always accommodating" and effectively understands complex instructions. This adaptability contributes significantly to the client's operational efficiency, especially during high-demand periods. Overall, clients appreciate their responsiveness and flexibility, which enhances customer satisfaction and ensures seamless service delivery.

Call Center Services for Air Conditioning Service Firm

5.0 Apr 2, 2019

I find AnswerLive's ability to fulfill our requests for last minute changes to our schedule most impressive. Even though we do our best to plan our technicians for contact in advance, we sometimes have to make last minute changes to cover shifts after hours and on the weekend. AnswerLive is always accommodating. They understand all of our instructions, even when they’re complex at times.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

AnswerLive has demonstrated expertise across various industries, including Automotive, Utilities, Business Services, Information Technology, Healthcare, and Consumer Products. Feedback highlights their strengths in providing reliable, 24/7 live answering services, enhancing customer management efficiency, and maintaining professional communication. Overall sentiment is positive, particularly in Automotive and Healthcare, where they've significantly improved operational responsiveness. Potential clients in these sectors can expect strong support and professionalism from AnswerLive.
Read All Reviews

Select Industry to see insights

Automotive Utilities Business services Information technology Healthcare Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Overall, clients find AnswerLive's services to be cost-effective, with investments ranging from $450 per month to $20,000 annually. Reviewers commend the value for money, noting significant time savings and improved customer management. One client stated, 'They’re like an inexpensive secretary for me,' highlighting the affordability relative to the quality of service. However, some feedback suggests room for improvement in communication and information transfer between staff, indicating a need for enhanced operational efficiency.
Read All Reviews

Was this helpful?

View projects from:

Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

Was this helpful?
View Profile
CXG Business Process Outsourcing

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Sofia, Bulgaria

Services provided

25% Customer Service Outsourcing

24% Call Center Services

21% Back Office Outsourcing +2 services

15% Recruiting

15% Staffing

CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

See all 1 projects

Industry Experience

CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.
Read All Reviews

Select Industry to see insights

Software

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
Read All Reviews

Was this helpful?

View Profile
RPR Services, LLC.

4.8 4 reviews

$10,000+

< $25 / hr

10 - 49

Nagpur, India

Services provided

10% Customer Service Outsourcing

50% Back Office Outsourcing

30% Commercial Property Management +1 service

10% Web Design

RPR Services, LLC. specializes in property preservation data processing, assisting companies with tasks such as work order management, photo uploads, and invoice processing. Reviews highlight their robust service coverage, competitive pricing, and effective communication, with 100% of clients noting their reliability and dedication. However, some suggest improvements in consistent attention to detail and adaptability to client training.

See all 4 projects
Reviews mention Unique expertise
Clients have expressed a positive sentiment regarding RPR Services, LLC's unique expertise, particularly in handling client processing tasks efficiently. One client highlighted their ability to manage complex data transfer and praised Rohit's constant communication, stating they are the only company capable of handling their specific client needs. However, there is a suggestion for improvement in applying training to diverse situations, indicating room for growth in their operational adaptability.

Client Support for Asset Protection Company

4.0 Aug 27, 2020

Their company has been the only one that could handle this client. Rohit stays in constant communication with us, which made it easy to train his team. The team at RPR Services, Inc. demonstrates unique expertise in managing client-specific systems and requirements.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

RPR Services, LLC has demonstrated expertise primarily in the real estate sector, particularly in property preservation and management for banks and mortgage entities. Clients have praised their efficiency in processing work orders, photo uploads, and invoicing, noting significant relief from administrative burdens. Overall sentiment reflects satisfaction with their competitive pricing, robust coverage, and effective communication, though there are suggestions for improvement in attention to detail. This provider appears well-suited for businesses within the real estate industry seeking reliable administrative support.
Read All Reviews

Select Industry to see insights

Real estate

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
RPR Services, LLC is noted for its competitive pricing and value for money, as highlighted by clients who commend their reasonable rates and robust coverage. One client mentioned they found RPR's rates attractive compared to a previous provider, while another emphasized their affordability in alleviating administrative burdens. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, though some reviews indicate a desire for improved attention to detail.
Read All Reviews

Was this helpful?
View Profile
Salaria Sales Solutions

5.0 5 reviews

$1,000+

$100 - $149 / hr

50 - 249

Arlington, VA

Services provided

25% Customer Service Outsourcing

25% Call Center Services

25% Content Marketing +1 service

25% Digital Strategy

Salaria Sales Solutions is a business development firm specializing in lead generation, appointment setting, and sales outreach. Their services have been met with universal acclaim, with all reviews highlighting their ability to enhance pipeline activity and generate quality leads. Notably, 100% of the reviewers commend their strategic targeting and effective communication, positioning Salaria as an indispensable partner in sales success.

See all 5 projects
Reviews mention Detail-oriented
Clients have consistently praised Salaria Sales Solutions for their detail-oriented approach. One director noted the team's 'attention to detail, advanced tools, and excellent communication,' which significantly contributed to campaign success. Additionally, the provision of 'detailed reports on campaign metrics and lead conversion rates' further underscores their meticulousness. Overall, the sentiment reflects a strong appreciation for their thoroughness and commitment to delivering high-quality results.

Lead Generation for Solar Contracting Firm

5.0 May 29, 2024

The team's attention to detail, advanced tools, and excellent communication make them a top choice for sales success.
Read Full Review

Read All Reviews

Was this helpful?
3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, client feedback for Salaria Sales Solutions has been overwhelmingly positive. Clients highlighted impressive metrics, such as a 64% meeting show rate and a 41% conversion rate from meetings to qualified sales opportunities. They praised the team's disciplined communication, proactive adjustments, and targeted outreach strategies. Clients noted significant improvements in pipeline activity and the overall quality of conversations, with one stating, 'They function as a true extension of our sales team.' No major areas for improvement were identified.
Read 3 Recent Reviews

Was this helpful?

Industry Experience

Salaria Sales Solutions has demonstrated expertise across various industries including Education, Automotive, Business Services, Energy & Natural Resources, and other sectors. Clients have praised their analytical approach, effective lead generation, and ability to create qualified sales opportunities. Feedback indicates strengths in project management, communication, and tailored outreach strategies. Overall sentiment is highly positive, particularly in Education and Automotive sectors, making Salaria a strong contender for businesses seeking impactful sales solutions.
Read All Reviews

Select Industry to see insights

Other industries Energy & natural resources Business services Education Automotive

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Salaria Sales Solutions' excellent value for money, noting their pricing aligns well with budget expectations while delivering significant results. One client emphasized that the cost was justified by the high conversion rates and measurable pipeline growth achieved. Another mentioned the company's proactive approach and transparency, reinforcing the perception of a good return on investment. Overall, the sentiment is overwhelmingly positive, with clients recommending Salaria for its effective service at a competitive price.
Read All Reviews

Was this helpful?
View Profile
CX Collective

5.0 13 reviews

$5,000+

$150 - $199 / hr

2 - 9

Inglewood, CA

Services provided

20% Customer Service Outsourcing

30% CRM Consulting and SI

20% Business Consulting +2 services

20% Call Center Services

10% Financial Consulting

CX Collective is a Customer Support Outsourcing company recognized for its expertise in CX strategy and implementation. The majority of feedback highlights their exceptional communication skills and ability to meet deadlines, with 100% of reviewers praising their responsive project management. Clients appreciate their alignment with company values and the value they offer for the cost.

See all 13 projects
Reviews mention Open to feedback
The overall sentiment regarding CX Collective's openness to feedback is highly positive. Clients have noted their willingness to address challenges promptly, with one reviewer stating, "If we ever faced a challenge, they would fix it immediately." Additionally, the team demonstrated a strong commitment to client success, fostering an environment where feedback was actively sought and valued. This proactive approach has contributed to improved internal processes and overall satisfaction.

Growth Consulting for B2C E-Commerce Cosmetics Company

5.0 Sep 6, 2019

There’s nothing they should improve. They were very open to feedback, and they poured themselves into the work. If we ever faced a challenge, they would fix it immediately.
Read Full Review

Read All Reviews

Was this helpful?
1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for CX Collective highlights their expertise and effectiveness in optimizing customer support systems. A client praised their proactive approach and thorough implementation of Zendesk, which included creating a searchable help center and detailed playbooks, resulting in a more efficient support setup. The team was noted for their responsiveness and knowledge, with no areas identified for improvement. Overall sentiment reflects strong satisfaction with their services and potential for continued collaboration.
Read 1 Recent Review

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (7) $10,000 to $49,000 (3)

What Clients Have Said
Clients consistently praised the company's cost-effectiveness and value for money. One client noted that the pricing fit their budget while offering good value, stating, 'Their professionalism and how fast they work' were particularly impressive. Another client highlighted, 'Their prices were very fair' given the extensive work provided. Overall sentiment reflects satisfaction with the company's pricing relative to the quality of services delivered, reinforcing its reputation as a cost-efficient partner.
Read All Reviews

Was this helpful?

View projects from:

United States (12) Canada (1)

Was this helpful?
View Profile
FirmsDesk

5.0 6 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing

FirmsDesk is a comprehensive BPO and back-office service provider, excelling in customer service, call center operations, and technical support, including web design assistance. With 100% of reviews highlighting their proactive communication, high-quality work, and cost-effectiveness, FirmsDesk is praised for meeting client expectations and generating business growth. Their services are highly recommended, especially for startups and firms needing multilingual support.

See all 6 projects
Reviews mention Proactive
Clients express a highly positive sentiment regarding FirmsDesk's proactive approach. One reviewer highlighted their ability to identify and resolve website glitches that the client had overlooked, stating, 'FirmsDesk went above and beyond for us.' Another noted the quick response time for issues, emphasizing that the team would 'immediately plan and execute a strategy to fix it.' Overall, the feedback indicates a strong appreciation for their proactive support and quality of work.

Web Design & Call Center Services for Seafood Exporter

5.0 Nov 17, 2021

Even with a small team, FirmsDesk went above and beyond for us, covering services that we didn’t even ask for — I really appreciated it. They were proactive, and their quality of work was outstanding.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

FirmsDesk has demonstrated expertise across various industries, including 'Other Industry,' 'Food & Beverages,' and 'Business Services.' Clients have praised their customer service, technical support, and proactive communication. In the spa services sector, FirmsDesk significantly enhanced customer engagement and lead generation. In the food and beverage sector, their web support and call center services were particularly beneficial. Businesses seeking outsourcing solutions will find FirmsDesk's strengths in customer support and lead generation valuable.
Read All Reviews

Select Industry to see insights

Other Industry Food & Beverages Business services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised FirmsDesk for providing excellent value for money. One client noted that their budget was well-covered while receiving quality service, stating, "They're covering my budget as well as my work, so I'm happy about it." Another mentioned their services were "cost-effective," while a third client highlighted the "decent pricing" as a reason for choosing FirmsDesk. Overall, the sentiment reflects satisfaction with both the cost and the quality of services provided.
Read All Reviews

Was this helpful?

View projects from:

India (2) United Arab Emirates (1)

Was this helpful?
View Profile
Koala Customer Care

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Surrey, Canada

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Sales Outsourcing

Koala Customer Care is a customer service outsourcing company specializing in managing phone calls and scheduling for businesses. Based on the review, 100% of the feedback is positive, highlighting their organization, reliability, and adaptability. The client appreciated the time savings and effective issue resolution process, with no areas for improvement noted.

See all 1 projects

Industry Experience

Koala Customer Care has notably served the Beauty & Cosmetics industry, providing exceptional customer service solutions for salons. Feedback indicates a significant improvement in operational efficiency and client scheduling, allowing business owners to focus on core activities. Their organized communication and proactive problem-solving approach have earned positive sentiment, with clients emphasizing their adaptability and strong project management. Overall, they are well-suited for businesses seeking to enhance customer care without increasing overhead costs.
Read All Reviews

Select Industry to see insights

Beauty & Cosmetics

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients express high satisfaction with Koala Customer Care's cost and value for money. One client noted a significant investment of approximately $560,000 USD, yet highlighted substantial time savings and operational efficiency gained from their services. The salon owner emphasized that the partnership allows their receptionist to focus on other tasks, indicating that the service was a cost-effective solution. Overall, clients feel that Koala Customer Care provides excellent value relative to their investment.
Read All Reviews

Was this helpful?

View Profile
CCC Digital Agency

5.0 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Langford, Canada

Services provided

10% Customer Service Outsourcing

30% Email Marketing

30% Pay Per Click +2 services

20% Web Design

10% Low/No Code Development

CCC Digital Agency is a digital solutions provider specializing in marketing automation and web development. Across their reviews, 100% of clients commend their responsive project management and adaptability, highlighting their creative approach and alignment with client values. Clients consistently praise their value, technical knowledge, and communication skills, with no areas for improvement noted.

See all 2 projects
Reviews mention Knowledgeable
Clients have consistently praised CCC Digital Agency for their technical knowledge and effective communication. One reviewer highlighted their impressive ability to implement third-party plugins that enhanced platform efficiency, while another noted their responsiveness to feedback and changes. Overall, the sentiment reflects a strong appreciation for the agency's expertise, with clients reporting increased conversion rates and satisfaction with the ongoing support provided.

Web Dev & Design for Private Tutoring Services Company

5.0 Nov 3, 2022

We’re impressed with Create Captivate Close’s communication skills and technical knowledge.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

CCC Digital Agency has demonstrated expertise in the Human Resources and Education sectors, with strong feedback highlighting their adaptability, creative solutions, and excellent customer service. Clients in Human Resources praised their ability to deliver marketing automation and e-newsletter services effectively, while those in Education emphasized their impact on improving online registration and conversion rates through web development. Overall, sentiment is highly positive, particularly for businesses seeking innovation and strong project management.
Read All Reviews

Select Industry to see insights

Human Resources Education

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight CCC Digital Agency's excellent value for money, noting their responsiveness and adaptability as key strengths. One client remarked on their 'great value for cost and execution,' while another emphasized the effectiveness of their services in increasing conversion rates despite a modest investment of approximately $2,200 USD. Overall, the sentiment reflects satisfaction with the agency's pricing relative to the quality of work delivered.
Read All Reviews

Was this helpful?
View Profile
DelonApps

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Lagos, Nigeria

Services provided

10% Customer Service Outsourcing

20% Call Center Services

15% Corporate Training & Coaching +8 services

15% Recruiting

15% Staffing

5% Custom Software Development

5% IT Managed Services

5% IT Staff Augmentation

5% Mobile App Development

3% HR Outsourcing

2% Sales Outsourcing

DelonApps is a Customer Support Outsourcing company that offers services such as Business Process Outsourcing and 24x7 Customer Answering. Reviews indicate high satisfaction with 100% positive feedback emphasizing their seamless project management, affordability, and impressive delivery beyond expectations. A notable 50% mention increased customer satisfaction due to DelonApps' services.

See all 3 projects
Reviews mention Timely
Overall sentiment regarding DelonApps' timeliness is highly positive. Clients emphasized their ability to deliver projects on schedule, with one stating, "The project delivery was seamless on budget, to specifications and on schedule." Another review noted that DelonApps consistently exceeded expectations with a "very quick turnaround time" and proactive management, ensuring that all deliverables were met promptly. The commitment to timely execution was a significant factor in client satisfaction.

Process Automation & Optimization for Engineering Company

5.0 Jun 4, 2024

The project delivery was seamless on budget, to specifications and on schedule.
Read Full Review

BPO & Call Center Services for Managed IT Services Provider

5.0 Jun 3, 2024

Delon LLC delivered beyond our expectation all the time. They've had a very quick turnaround time and are always proactive in their approach. Whenever there was a gap or issue, they quickly handled the issue.
Read Full Review

Read All Reviews

Was this helpful?
2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Process Automation & Optimization for Engineering Company
5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read more
Read 2 Reviews

Was this helpful?

Industry Experience

DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.
Read All Reviews

Select Industry to see insights

Engineering Information technology Healthcare

Was this helpful?

View projects from:

United States (2) Nigeria (1)

Was this helpful?
View Profile
MMF INFOTECH TECHNOLOGIES PVT. LTD.

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Indore, India

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

10% Advertising +6 services

10% Mobile App Development

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

MMF INFOTECH TECHNOLOGIES PVT. LTD. is a mobile app development company known for its technical expertise and user-friendly solutions. With a focus on app functionality and security, they maintain high client satisfaction. Approximately 90% of reviewers highlight their innovative approaches and responsiveness, though some mention occasional communication challenges due to language barriers.

See all 1 projects

Industry Experience

MMF INFOTECH TECHNOLOGIES PVT. LTD. has demonstrated expertise primarily in the Home Services industry, specifically through mobile app development for veterinary services. Clients have praised their technical proficiency, effective communication, and innovative problem-solving abilities, leading to successful app performance metrics such as user retention and satisfaction. The overall sentiment is highly positive, indicating that their collaborative approach and attention to user needs make them a strong fit for projects within the health and pet care sectors.
Read All Reviews

Select Industry to see insights

Home Services

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have praised MMF INFOTECH TECHNOLOGIES PVT. LTD. for their exceptional value for money, noting that the team is responsive and attentive to project needs. One client emphasized their innovative solutions and technical expertise, while another highlighted the company's ability to adapt to changing project scopes. However, there were mentions of occasional communication challenges and the need for clearer ongoing support plans. Overall, the sentiment regarding cost and value is positive, indicating a strong return on investment.
Read All Reviews

Was this helpful?

View Profile
Info Hub Consultancy Services (ICS)

5.0 2 reviews

Undisclosed

Undisclosed

250 - 999

Coimbatore, India

Services provided

50% Customer Service Outsourcing

50% Back Office Outsourcing

Info Hub Consultancy Services (ICS) is a consultancy firm specializing in streamlining medical billing and coding processes. Reviews highlight ICS's ability to reduce billing cycle time by 25% and claim rejection rates by 30%, with 100% of feedback praising their responsiveness and timely delivery. Some suggest further automation in payment posting for enhanced efficiency.

See all 2 projects

Industry Experience

Info Hub Consultancy Services (ICS) has demonstrated significant expertise in the healthcare industry, particularly in streamlining medical billing and coding processes. Clients have praised their responsiveness, project management, and seamless integration with existing systems, leading to improved operational efficiency. Overall, sentiment in the healthcare sector is positive, with measurable outcomes reflecting reduced billing cycles and claim rejections. ICS's strengths suggest a strong fit for clients seeking consultancy services in healthcare operations.
Read All Reviews

Select Industry to see insights

Business services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Info Hub Consultancy Services (ICS) regarding their pricing, noting that it fits within budget constraints while delivering significant value. One healthcare company highlighted a 25% reduction in billing cycle time and a 30% decrease in claim rejection rates as measurable outcomes of their collaboration. Overall sentiment reflects that ICS provides a strong return on investment, aligning well with client expectations for cost-effectiveness and quality service.
Read All Reviews

Was this helpful?

View Profile
Emenac

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing

Emenac is a call center service provider that specializes in customer support and booking management for businesses, notably in the travel industry. Their services receive a positive evaluation, with a success rate of 90%–95% and consistent praise for their management and team integration. The feedback highlights their professionalism, efficiency, and the ability to adapt to client needs.

See all 1 projects

Industry Experience

Emenac has demonstrated expertise in the hospitality and leisure industry, particularly in providing call center services for travel agencies. Clients commend their effective management, disciplined team, and high customer satisfaction rates, with a notable success rate of 90%-95%. Their impactful collaboration has made them integral to clients' operations. Potential clients in hospitality can benefit from their strong project management and customer service capabilities, making Emenac a suitable partner for enhancing client interactions.
Read All Reviews

Select Industry to see insights

Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Emenac as providing good value for money, particularly noting competitive pricing and effective service delivery. One client highlighted that Emenac offered the best package among eight competitors, emphasizing their strong alignment with the travel industry. The project manager from Virikson Travel reported a high success rate of 90%–95% and praised Emenac's management and discipline. Despite some desire for additional resources, the overall sentiment reflects satisfaction with cost-effectiveness and service quality.
Read All Reviews

Was this helpful?

View Profile
Triviat AI

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Services provided

30% Customer Service Outsourcing

40% AI Consulting

30% Call Center Services

Triviat AI specializes in developing and integrating AI-powered solutions, such as chatbots and voice bots, tailored to support customer engagement and streamline operations. Clients commend their fast, flexible project management and personalized tool development. Feedback is overwhelmingly positive, with no suggested improvements and significant efficiency gains, such as automating 60% of requests for MacPaw.

See all 2 projects

2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Triviat AI highlight their exceptional project management and technical capabilities. Clients from VANA&Co. and MacPaw praised the company's agility and responsiveness, with VANA&Co. noting the impressive customization options for their AI bots. MacPaw reported a 60% automation rate in support requests due to Triviat AI's effective AI integrations. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and no areas for improvement identified.
Read 2 Recent Reviews

Was this helpful?

Industry Experience

Triviat AI has demonstrated expertise primarily in Information Technology and personal development industries. In the IT sector, they excelled in implementing AI-powered solutions for customer support, resulting in significant efficiency improvements. Feedback highlights their responsive and knowledgeable team and exceptional project management. In the personal development space, they successfully developed customizable AI tools, showcasing flexibility and personalization capabilities. Overall, clients have expressed strong satisfaction, indicating Triviat AI is a valuable partner for projects in these industries.
Read All Reviews

Select Industry to see insights

Other industries

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients consistently praise Triviat AI for delivering strong value for money, highlighting their good fit in terms of cost and culture. For instance, a representative from MacPaw noted they chose Triviat AI for their excellent value relative to cost, while the owner of VANA&Co. emphasized the team's flexibility and responsiveness. Overall, the sentiment reflects satisfaction with the pricing and the quality of the services provided, indicating a favorable perception of the company's cost-effectiveness.
Read All Reviews

Was this helpful?

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Puts the customer first

Digital Marketing, SMM & SEO for Software Solutions Company

Customer Service Outsourcing for Gaming Company

CX Outsourcing for Financial Services Firm

Industry Experience

Select Industry to see insights

Customer Service Outsourcing for Parking Software Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviews mention Proactive

BPO Services for Technology Startup

Staff Augmentation for Medical Imaging Software Startup

Customer Support Services for Walking App

Multilingual Customer Service & Back-Office for Beauty Brand

Customer Service Outsourcing for Home Technology Retailer

Average Project Cost Breakdown

What Clients Have Said

Reviewed 2 times in the past 6 months

Customer Service Outsourcing for Real Estate Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Trustworthy

BPO & Call Center Services for SaaS Platform

Customer Support for Freight Services Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Great team

Customer Service Outsourcing for Software Development Co

Customer Service & Back-Office Support for Protection Agency

Top Customer Service is very responsive

Reviews mention Helpful

Marketing Services for Manufacturing Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Efficient

Inbound Services for Manufacturing Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

Outsourced Billing Services for Stock Research Company

Corporate & Donor Call Answering for Global Rights Organization

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

Recruitment, Training & Support for Customer Service Agents

Customer Service Outsourcing for Mobile Games Company

Industry Experience

Select Industry to see insights

Reviews mention Timely

Web Dev, Design & Migration for Apartment Rental Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Innovative

Cybersecurity and Legal Crowdsourcing for Healthcare Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Efficient

Customer Experience Assistance for Manufacturing Service

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown