BolsterBiz is a trusted partner in the business process outsourcing industry, built by industry experts to help growing companies scale faster. We offer IT staff augmentation, digital marketing services, customer support outsourcing in the US, data analytics, and internet research services. Our trained global agents, developers, marketers, and PPC experts work as an extension of your team, delivering measurable results, reduced costs, and reliable growth across operations, marketing, and customer experience for startups & enterprises.
Our Core Services:
Customer Support Outsourcing: We enhance customer satisfaction and loyalty by providing seamless, 24/7 customer support solutions.
IT Staff Augmentation: We provide skilled professionals to support your in-house teams, whether for short-term projects or long-term initiatives, ensuring rapid and efficient project execution.
Data Analytics Services: We empower businesses with data-driven insights to make strategic, informed decisions. We provide a deep dive into your business metrics, offering actionable intelligence to optimize performance, enhance productivity, & drive growth.
Internet Research Services: We streamline ad-hoc projects and provide valuable insights through our comprehensive internet research services.
Digital Marketing Services: We offer end-to-end solutions, from social media management and SEO to paid advertising and content marketing.
Why Choose BolsterBiz?
Cost Efficiency: Reduce operational expenses without compromising on quality.
Scalability: Tailored solutions that grow with your business.
Expertise: Access to a team of seasoned professionals across multiple industries.
Proven Success: Over 2,000 completed projects, more than 100 clients, and $5 million in client savings.
Global Reach: 24/7 services that cater to businesses worldwide.
Client Satisfaction: With a 95% client retention rate, our commitment to success is proven.
CONTACT US TODAY TO GET A QUOTE
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Year founded
Founded 2017
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
5
/5
What Clients Have Said
BolsterBiz offers competitive pricing and strong value for cost, with clients noting budget alignment and high-quality service. They support various project sizes, providing ongoing support and effective solutions, ensuring timely delivery and responsiveness across diverse industries.
Clients appreciate BolsterBiz's ability to recruit and train high-caliber agents who adapt to business needs, embodying brand voice and delivering nuanced support, which is critical for maintaining client satisfaction.
Successful PPC Management
In PPC advertising management, BolsterBiz meets key performance benchmarks and adapts tactics as needed, demonstrating effective budget management and responsive communication.
Positive Employee Experience
BolsterBiz is praised for creating a positive work environment, with employees expressing high job satisfaction and longevity, which reflects well on their service quality and client relationships.
Strong Project Management and Timely Deliveries
Clients consistently report that BolsterBiz delivers on time and manages projects effectively, demonstrating high responsiveness and flexibility to meet evolving client needs.
Alignment with Client Values
Clients choose BolsterBiz due to their alignment in values, high ratings, and budget-friendly pricing, which fosters a strong cultural fit and satisfaction with services provided.
Customer Service Outsourcing for Mobile Games Company
Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have excelled in service, and we are glad to have them!"
Jun 5, 2025
Customer Support Manager, Atlas Reality, Inc.
Derek St. John
Verified
Gaming
Austin, Texas
11-50 Employees
Online Review
Verified
BolsterBiz provides customer support services for a mobile games company. The team helps solve various queries for end customers, troubleshoot issues, de-escalate situations, and provide support using AI tools.
BolsterBiz has helped the client reduce their backlog from over 2,000 tickets to under 400 and increase their response time to first contact. The team is critical to the client's operation, consistently delivers on time, and is highly flexible. The team's scalability and onboarding are impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Support Manager of Atlas Reality, Inc.
Describe what your company does in a single sentence.
We make mobile games.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire BolsterBiz to accomplish?
Augment our Customer Support team with trained personnel.
SOLUTION
How did you find BolsterBiz?
Online Search
Why did you select BolsterBiz over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from BolsterBiz were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ongoing chat with players to solve various queries with our game.
Troubleshooting using various internal and 3rd party tools.
De-escalation of upset players.
Use of AI tools to better serve players.
Participation in 1 on 1's and daily standup meetings.
Ongoing training on new features and flows released in the app.
Addition of FAQ's to our FAQ database.
Accountability of in game currency awarding with care to players.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Lowered our backlog from over 2,000 tickets and over 1 year wait times, down to under 400 with wait times around 24 hours (usually around 3-4 hours for time to first response).
Increasing our coverage to players to nearly 24/7 coverage.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They have been critical to our operation. They consistently deliver on time, and respond to our needs without hesitation and are highly flexible!
What was your primary form of communication with BolsterBiz?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The scalability of their operation is impressive as well as onboarding of new employees!
Are there any areas for improvement or something BolsterBiz could have done differently?
Honestly, no. They have excelled in service, and we are glad to have them!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Financial Services Co
Application Management & SupportCustomer Service Outsourcing
Confidential
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"All of their employees truly love working for BolsterBiz."
Jan 23, 2025
Senior Manager of Customer Operations, Klover (Attain)
Abby Culver
Verified
Financial services
Chicago, Illinois
51-200 Employees
Online Review
Verified
BolsterBiz provides customer support services for a financial services company. The team has created a Zendesk account and developed a help center for the client's customers and processes for the internal team.
BolsterBiz has improved the client's CSTA from 50% to 67%. The team has delivered items on time, and the client praised their work ethic. The team has responded to the client's needs and provided excellent solutions. Overall, the team has been easy to work with, leading to a positive experience.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Manager of Customer Operations of Klover (Attain)
Describe what your company does in a single sentence.
Provides cash advances and financial wellbeing tips to customers, as well as a monthly subscription for credit monitoring and budgeting tools.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire BolsterBiz to accomplish?
Answer customer inquiries
Improve processes to help with ticket inflows
Implement the support side of future apps that we may build or acquire
SOLUTION
How did you find BolsterBiz?
Referral
Why did you select BolsterBiz over others?
High ratings
Pricing fit our budget
Referred to me
Company values aligned
How many teammates from BolsterBiz were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The Bolster team helped us create a Zendesk account for our business, and agents were hired to answer tickets that came through the CS funnel. We worked closely with them to develop the Help Center for our customers, as well as internal processes for our team. Just last year, our agents answered over 650,000 tickets across 2 applications. The Customer Satisfaction score, which in previous years never exceeded 50%, ended 2024 at 67%. First time reply has fluctuated due to time of year and number of agents available, but usually never exceeds over 13 hours.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
CSAT, Number of Tickets solved, First-Time Reply, internal process updates (such as "traffic control" for the rest of the team, taking charge on training new agents, etc.), Quality Assurance scores
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Bolster team always delivers on time. Anytime we need them to complete something, they do it immediately, and they never skip on the details. Their work ethic is unmatched. Not only do they respond well to what we need for our business, but they come up with ideas and solutions on their own, and bring them to us when they see a need. They continually go above and beyond their role, regardless of their official title.
What was your primary form of communication with BolsterBiz?
Virtual Meeting
What did you find most impressive or unique about this company?
All of their employees truly love working for BolsterBiz. I have heard multiple agents, new and senior, who have expressed that Bolster is the best job they have ever had. Sanju and Rajesh are easy to work with and always keep us in the loop about high-level updates. They care about their employees and make sure senior agents are rewarded for their hard work through granting promotions. We have multiple Bolster agents who have been with us for years, that alone is enough to show us how great they treat their employees and business partners.
Are there any areas for improvement or something BolsterBiz could have done differently?
Honestly, none that I can think of. Their work ethic is unmatched and we love working with them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Recruitment, Training & Support for Customer Service Agents
Call Center ServicesCustomer Service OutsourcingOther Digital Marketing
Confidential
Jan. 2026 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Everything has been delivered on time.”
Feb 4, 2026
Director of Client Exp & Trade Relations, Lemieux Et Cie
Michelle Creed
Verified
eCommerce
New York, United States
1-10 Employees
Online Review
Verified
BolsterBiz provides recruitment, training, and support services for customer service agents for an artisanal home furnishings eCommerce business. The team also assists with onboarding and reporting.
BolsterBiz has helped hire and train 3 agents who adapted well to business needs and new systems. Response times have improved, and all deliverables are on time. Communication and support from BolsterBiz are clear and consistent throughout the engagement, which is ongoing.
BACKGROUND
Introduce your business and what you do there.
I am the Director of Client Experience & Trade Relations at Lemieux Et Cie. We design and produce artisanal home furnishings inspired by iconic European ateliers, partnering with global master artisans to create timeless, handcrafted pieces made in small batches. Our company operates in the eCommerce industry.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with BolsterBiz?
We needed high-caliber customer service agents who could seamlessly embody a luxury brand voice and deliver thoughtful, nuanced support to interior designers as they navigated complex and sensitive situations.
SOLUTION
What was the scope of their involvement?
BolsterBiz helps us vet and recruit new hires, train them properly, and supports us with any new responsibilities as they arise. We have an ongoing relationship with BolsterBiz to employ our customer service agents, and they support us in recruiting, hiring, training, reporting, and ongoing support.
How did you find BolsterBiz?
Online search.
Why did you choose BolsterBiz over other options you considered?
We selected BolsterBiz because of their high ratings, pricing that fit our budget, great culture fit, good value for cost, and company values that aligned with ours.
What is the status of this engagement?
The engagement started in January 2026, and it's ongoing.
How many teammates from BolsterBiz were assigned to your project?
3 teammates from BolsterBiz have been assigned to our project.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
On the rare occasions issues have surfaced, BolsterBiz has acted as a true partner—responding promptly, taking ownership, and resolving concerns with care to preserve the integrity of the luxury client experience.
What was your primary form of communication with BolsterBiz?
We communicate through virtual meetings, email, and Slack
How did BolsterBiz perform from a project management standpoint?
Everything has been delivered on time.
What did you find most impressive about them?
It is clear that BolsterBiz cares about the business needs of their clients and provides clear communication and support.
Are there any areas they could improve?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
PPC Management for Technology Company
Pay Per Click
$10,000 to $49,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very flexible to our evolving needs."
Dec 16, 2024
Executive, Shield Your Body
Anonymous
Verified
eCommerce
Las Vegas, Nevada
1-10 Employees
Online Review
Verified
BolsterBiz manages the PPC advertising of a technology company. The team creates campaigns, manages budgets, and delivers bimonthly performance reports.
BolsterBiz meets the client's key results benchmarks and guidelines and adjusts tactics when necessary. The team is flexible to the client's evolving needs. BolsterBiz is very responsive to communication and delivers reports on time, meeting the client's budget limitations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive of Shield Your Body
Describe what your company does in a single sentence.
We make technology safer for you to use and enjoy.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire BolsterBiz to accomplish?
To manage PPC
SOLUTION
How did you find BolsterBiz?
Online Search
Why did you select BolsterBiz over others?
High ratings
Good value for cost
Company values aligned
How many teammates from BolsterBiz were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Bolster manages all of our company's PPC advertising. They create the campaigns, manage budgets and deliver bi-monthly performance reporting.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We provide budget limitations and key results benchmarks -- either ROAS or LTV/CPA ratio. They meet these guidelines, or adjust tactics.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Bolster is very responsive to communications, and delivers reports on time. It is clear that our account is being managed effectively.
What was your primary form of communication with BolsterBiz?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very flexible to our evolving needs.
Are there any areas for improvement or something BolsterBiz could have done differently?
We've been working with them for almost five years now. So clearly they are meeting our needs to our satisfaction.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-4 of
4 Reviews
Our Story
BolsterBiz was born from a simple idea we discovered while working together at Cvent: global teams, when aligned well, can create magic. We saw how U.S. strategy and Indian execution came together to deliver incredible results. And we knew this model could help startups and growing businesses everywhere. So, we started small. Our task was simple: hand over a few tasks at the end of your day, and wake up to them done. As trust grew, so did the scope, research, marketing ops, customer support.
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