Customer Service Outsourcing
$200,000 to $999,999
Jan. 2016 - Jan. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They take all the stress off of the analytics and reporting."

Apr 16, 2026

Dir of Operations, High Performance Real Estate Advisors

Mimi Hsu

Real estate
Charlotte, North Carolina
11-50 Employees
Online Review
Verified

Elevated Remote Services provided customer service outsourcing services to a real estate company. The team handled various administrative tasks, including analytics and reporting.

For almost 10 years, Elevated Remote Services was a reliable partner, providing consistent support and helping the business grow. The team was responsive, professional, and easy to work with. They communicated effectively through email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of High Performance Real Estate Advisors

Describe what your company does in a single sentence.

Real Estate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevated Remote Services to accomplish?

Administrative Duties / Delegation

SOLUTION

How did you find Elevated Remote Services?

Referral
Other

Why did you select Elevated Remote Services over others?

Good value for cost
Referred to me

How many teammates from Elevated Remote Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have had ERS with us since 2017 and I'm not sure what the business would look like now if we didn't hire them back in 2017. We started with one person and continued to add on ERS experts as the business grew. We now have 6 VAs and some have been with us for practically the entire time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They take all the stress off of the analytics and reporting. We are able to elevate our admin and staff and leadership to be really able to spend time training the agents and helping grow their business...which ultimately helps us stay in business.

What was your primary form of communication with Elevated Remote Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Thank you to all of you that work with us and take care of our team members and clients!

Are there any areas for improvement or something Elevated Remote Services could have done differently?

None

RATINGS

5.0

Elevated Remote Services

We Handle the Ops. You Close the Deals.

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