Is there any specific feature on the platform that really impressed you, or anything a potential buyer should know about?
If someone is looking to get into this industry, they should know what they’re looking for and what they need. There are things on GetSocio that we don’t use, but we do use a majority of the options.
Our experience has been positive. I’m a price guy and I'm always shopping around, but I’m also realistic in terms of what you get for the money you pay. I think they should do away with the high percentages we have to pay for the gross. We’ve done close to a million dollars in business. When you multiply that by their gross fee, it adds up to a lot of money. It’s a competitive industry, and the platforms out there are very competitive. I think they should be more affordable, and then they can build up their client list and make themselves more relevant in the industry.
I know that the reviews out there say that they’re expensive, but you get what you pay for. If you’re looking to do something short-term, it’s fantastic. However, for companies like ours that use the platform long-term, it could be almost like having an employee. You have to pay them a lot of money. Paying $215 a month is not a problem, but the percentage it takes off your gross adds up.
It’s an older platform. I don’t think they’ve done many upgrades with feature options to stay in the game in 2017
Is there anything that could be improved or added to make it a better platform for your company?
One thing they should consider is more options for the layout. Right now, they only have four layouts, and two will never work for us. We’ve gone back and forth with the other two.
Have you used their support resources? If so, has that been useful?
They’re pretty responsive considering they’re in a different time zone. When we have questions or problems, they’re handled in a timely manner.