What evidence can you share that demonstrates the impact of the engagement?
The fact that I’m continuing to work with them is a testament to how good the collaboration has been. The biggest KPI for me was actually getting my app launched from where it was. It took me 3–4 years to get to Geniusee, and they expedited the process from there. I was able to build some traction with universities after launching the app and start building out a community of users.
Everyone has loved the idea and liked the app. People find it very useful and easy to use. As part of the user-acceptance testing phase, I got some friends and family to use it before it went live. We got some feedback in terms of bugs, features that weren’t working too quickly, things that were out of place, or typos. Those were rectified pretty much immediately by Geniusee; there was no stonewalling. I found the whole process very collaborative and just easy.
How did Geniusee perform from a project management standpoint?
I have no complaints. I’m a project manager and business analyst by trade, and I found the communication to be top-notch, with no problems. I got constant updates throughout the engagement. It wasn’t the kind of collaboration where I’d have to liaise communication through somebody; if the developer wanted to clarify something with me, he could just do it. That made it easier and quicker to work with them, and I prefer that approach.
We used Skype, WhatsApp, email, phone calls, and video calls to communicate. During key development, we had updates every week. The development was done in sprints in the agile methodology, so we had a sort of show-and-tell every so often, which allowed me to track the progress.
What did you find most impressive about them?
Nothing is too big a problem for them. They never seem overwhelmed, and they have a can-do attitude. I also like the fact that they don’t just say yes to everything; I go to groups like Geniusee for their expertise, and I get that from them. They challenge back, and they do that because they have better options to meet my objectives. I really like that from people I’m working with. Also, their technical skills and the quality at which they get things done are absolutely spot on.
Are there any areas they could improve?
I don’t think so. The communication was spot on, and, even though they’re based in Ukraine, they came out to London to meet me and see how things were going. Development-wise, everything got done quickly, and there were no problems. When I needed advice from them, I got it. The only thing I would’ve liked is to have visited them at their office, but that’s not a fault; it’s probably just me wanting a holiday. I’ve absolutely loved working with Geniusee.
Do you have any advice for future clients of theirs?
They should have an open mind and be prepared to be challenged in terms of their thinking. I’d recommend going there with an idea, and not with a way of getting it done. Geniusee knows the technology and the solutions, and they can turn the client’s idea into a product.