What evidence can you share that demonstrates the impact of the engagement?
For the past few months, the app is available in the US App Store. It’s intuitive and cleanly designed. I’ve received wonderful user reviews expressing that the platform is seamless, even for an MVP. Its functions are straightforward and performance has been great.
We had a small technical snag at one point, but after that hurdle, it’s been smooth sailing. I’m very happy with it and so are the users.
How did Wolfpack Digital perform from a project management standpoint?
Throughout the project, I received regular progress updates. I was very pleased with how responsive Wolfpack Digital was. They kept me involved during the entire process. I knew the status of completion for the app features and when things would be delivered.
Although the planning was effective, some aspects of the development process are inevitability difficult. Overall, they still delivered everything in a short amount of time. It took four and a half months from concept to actual product—that’s really quick.
Our teams communicated through Slack. Their designers provided constructive feedback on my design comments. If I had any significant or large-scale feedback, I’d email them or directly comment on the InVision prototype. I usually got a response within the same day or next business day if it was the weekend.
What did you find most impressive about them?
The most impressive thing about Wolfpack Digital is that they cared about delivering a good product. That is the biggest thing that won me over. When we encountered difficulties or I was worried about certain things, they took on the responsibility and ownership of wanting to deliver and make things right.
Right after launch, we hit an unpredictable technical issue. At that point, their CTO and CEO got personally involved to make sure we came back on track. A fix was rolled out in a short amount of time. That really reflects their project management style, and I really appreciate how they took personal responsibility for that.
Are there any areas they could improve?
As for expectation management, I would’ve liked to see more communication. As a non-technical person, I didn’t grasp that they were following their own product roadmap for the project. I wasn’t made aware that they’d address some of my feedback toward the end of the process.
So, when I’d provide feedback and didn’t hear back about it, I was left confused. It would’ve been nice to know that it was on their radar, but wouldn’t be addressed until the end. That would’ve helped a lot with my planning and understanding of where the focus was.
Do you have any advice for potential customers?
I would advise them to be hands-on. I found that to be the biggest thing I enjoyed. Being on the call each week, collaborating on Slack, giving and receiving feedback, all the things helped me see how things were going.
Ultimately, I was really happy about the product because I communicated exactly what I had in mind. This approach is more effective than telling them to take care of it and then being unhappy with the end results.