What evidence can you share that demonstrates the impact of the engagement?
We’re actively working on quite a few items, and we plan to launch in January. Xmartlabs does quality work, and I have full access to all the continuous integration and code tests (pass or fail). When I’ve done demos for clients and the early adopters, the app’s worked perfectly. We signed up over 270 beta users in the last two months, and these results continue to prove why I work with Xmartlabs. I don’t see a need for an in-house team because of the quality Xmartlabs produces.
How did Xmartlabs perform from a project management standpoint?
I don’t have any complaints about project management. When I need to communicate, Slack makes us all more efficient. I get a response almost instantaneously when I post a comment or question. We also use Trello and Pivotal Tracker. I count on Xmartlabs to give me solid feedback, and I trust them to tell me when something should be pushed back. It’s been a collaborative experience.
I’ve met with one of the team members in LA or San Francisco on several occasions. He makes a point to see me when he’s in town.
What did you find most impressive about them?
The pet industry is pretty archaic, so there’s not a lot of marketing automation tools available, but Xmartlabs is able to adapt to our industry, and it’s been phenomenal. Their skillsets are incredibly diverse.
Are there any areas they could improve?
Sometimes there are communication barriers due to language differences. They now have U.S. based support, though, and that makes it easier.
There could be more frequent updates about what’s going on or any issues they run into.
Do you have any advice for future clients of theirs?
Be patient with the language barrier and understand that they’re experts. Their quality of work speaks for itself. If you don’t trust that, let them do it for you. Give them some tests so you can build a relationship with them. Just know that when you hire them, you’re hiring a team with talent.