What was the scope of their involvement?
There were a lot of little things that MOBIKASA did for me, including moving the website to Shopify. The development work was done in India and design was done in New York City. I was very picky with the design because I wanted a really clean look that would help people understand what kind of company we are, such as being cruelty-free and using concentrated formulas.
We had many issues with the previous website, for example, it didn’t have a button for logging off, which was deleted accidentally while trying to correct something else. Customers were really turned off by that. Also, when users clicked on a product and tried to see its reviews, they’d have to click up and down and the page would jump, which made it very confusing.
Now, there are only three buttons that allow easier navigation on the site—it stays clean and it’s simple to use. We basically redid the whole front page as well. It isn’t elaborate or fancy, and it can be shared on Facebook, Pinterest, and other social media outlets.
Their work includes a video for the front page, sections to include our story with images, a journal that features our blog, ingredients listings, Instagram integration, and more. The blog is really easy to read and I can now add small announcements to the site, displaying sales and other information, which I wasn’t able to do before. I initially wanted three images for each product and a review page, but they added a feature for integrated reviews, which was not built on Shopify. They integrated different apps for this purpose.
What is the team dynamic?
I worked with a project manager that was well spoken, educated, and very nice.
How did you come to work with MOBIKASA?
I initially searched for months and really didn’t know who to trust as I had been burnt twice already, and kept postponing the site update because of that. I searched on Shopify, looking at different sites and companies that build on that platform, as well as their ratings and reviews. When I decided to try out MOBIKASA, they explained the process to me in detail and said it would take approximately two months. However, it ended up taking four months as my website needed a lot more attention than originally anticipated.
How much have you invested in them?
I’ve spent $7,000 so far. I was worried they would change the price mid-process, as I’ve had this happen in the past with other firms, but that was the price in the end.
What is the status of this engagement?
We started working together in February 2017 and the work is ongoing.