MOBIKASA Client Reviews

Reviews

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E-commerce Development

Sep 20, 2019

the project

E-Commerce Redevelopment & Marketing for Gift Portal

"The best part about the team is their open-to-feedback approach for all projects."

E-commerce Development

$200,000 to $999,999

Feb. 2018 - Aug. 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$200,000 to $999,999

Feb. 2018 - Aug. 2019

Project summary:

MOBIKASA helped a gifting portal optimize their Shopify store through a major redevelopment, implementing an inventory tracking system and many more functionalities.

11-50 Employees

New Delhi, India

Anannya Agrawal

CEO and Co-Founder, MangoPeopleShop

Verified

the reviewer

CEO and Co-Founder, MangoPeopleShop

Anannya Agrawal

Retail

11-50 Employees

New Delhi, India

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The best part about the team is their open-to-feedback approach for all projects."

Sep 20, 2019

Feedback summary:

The improvements made to the platform resulted in a 170% increase in traffic to the store. Enthusiastic and professional, the team effectively managed the project with their industry expertise and communication skills. Their success led to a long-term partnership with the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

MangoPeopleShop is an online gifting platform with carefully curated products from around the world, catering to the younger generation of students, young professionals and millennials who are looking for unconventional festive and personal gifting options. The company also caters exclusively to corporates for quirky gifting products and services.

Founded in 2014, the vision of the brand is to make the world a happier place to live with it's fun and magical products inspired by cartoon characters, pop-culture, social media trends, self-care motivation and fantasy creatures which are brought to you by women for women majorly. I am serving as the CEO and Co-founder of the company and would like to take this conversation further with the review for Mobikasa.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

As we are aiming to become India's top gifting portals, there are a lot of areas which needed improvements to scale-up our business and reach to the right audience at the right time. Starting with the website layout and mobile responsiveness of the portal, customer satisfaction was almost negligible as most of the traffic was on mobile but the navigation and look and feel of the portal was poor.

Controlling inventory was also a challenge as the incoming inventory from different parts of the world needed systematic entry via well-quipped softwares. After trying different methods of marketing, the conversion rates were still low and the budget was disturbed due to low sales. If we were going to grow our business and hit our expected revenue targets, then the whole thing had to be redeveloped.

What were your goals for this project?

We had been working on Shopify but with better understanding of the portal with the Shopify Experts from Mobikasa, we could make use of analytics, reports and suitable apps from the store which could help us in smooth operations and better control on inventory management, customer feedback and product discovery on the website.

With more than 85% of users on mobile, app development and mobile responsiveness had to be re-developed not just for better navigation but with improved IVR calling system integration, fraud detection and order confirmation could also help in reducing sales returns. Digital marketing using Facebook Ads, Google Ads, PPC, SEO content integration for better rankings, social media marketing, public relations with media and influencers and POS system generation for events for consumer behavioural analysis had been planned to work on to improve traffic, conversions, brand loyalty, trust and customer retention.

SOLUTION

How did you select this vendor?

The company was discovered by our team on the Shopify Experts portal and also recommended by few of our colleagues who met the Mobikasa team at a local business conference where the conversation was initiated. After setting up discussions with more than 3 other companies, Mobikasa turned out to be the perfect choice for our brand as they could understand our vision and relate to our revenue model better because of their expertise in this industry and extensive knowledge and experience of working on similar projects in recent times.

Time and budget were also major factors of the consideration as other companies came up with lead time which was not suitable for the current stage of our company. Case studies presented by Mobikasa seemed promising and the friendly-nature of the team members was impressive. The co-founder of MangoPeopleShop Mr. Harsh Vardhan Gupta along with our business consultant/mentor and I, decided to get on-board with Mobikasa for the first phase of changes which gradually led to the final stages in a span of 1.5 years.

Describe the project and the services they provided in detail.

Mobikasa divided the project in three phases during which the entire designing, approvals, re-development, system configuration, intregration and launch had been planned. The look and feel of the old website was revamped keeping the brand personality intact and introducing new features and navigation styles that enhanced the user-experience. The project began with their team along with MangoPeopleShop's design team on brainstorming ideas and suggestions that could work for the desktop and mobile version of the website and then execution was taken further.

The functional versions were ready for user testing and feedback every two weeks. Improvements were made during each sorting thanks to key suggestions from their developers. Once the website was delivered successfully, the team started working on the iOS and Android App development which was done in the second phase of the project. For product procurement and inventory management, new features from third-party app were introduced to keep the data in sync and to automate the systems which helped us in smooth operations of order dispatch.

To increase the reach of the target audience, the marketing and SEO team from Mobikasa worked on Facebook Ads, Google Ads, keywords, SEO content integration on the website and analytics which further enabled us to strategise our marketing campaigns and increase direct traffic, better rankings and overall revenue of the business. For enhancing customer satisfaction, IVR calling systems and COD confirmation were then integrated after the final re-development of the website. Other features like email newsletters, media pages, wholesale/corporate application forms, customer reviews, interactive games were also introduced by their team.

Their consultancy services for product research and planning has resulted in knowing the customers better and tactical planning of procurement of goods from our vendors at better rates and as per the demand of the customers. For offline events and trade fares, their product development team has developed a POS system for brand awareness and interactive activities for consumer behavioural analysis and to make a mark for the brand locally. This has also enabled us to get live customer feedback and generating leads from corporate or big organisations because of the professional setting of the display.

What was the team composition?

The team dedicated to our project had about 15 people with a dedicated manager from the beginning of the project who was the main point of contact for all activities. We were well connected with all the departments throughout the project as and when needed.

During the project, one of the members from the website development team had to leave for a while which came as a shock to us but what mattered the most was that they was another manager who was assigned proactively who was handed over the details after which she took charge from day one and we were notified about this prior to avoid any delays. That was really appreciated.

The team was approachable at all times and have been supportive enough for our business ideas and any changes that were required during the project. Divya, Renuka, Raj, Vikas and Mohtashim have been extremely helpful for all different areas of the project like website, app, SEO and marketing respectively.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As expected from the team, the project delivery was done well within time and we launched the website and app earlier than expected. Our major goal was to enhance the user interface and experience on our web portal and increase our search rankings which was achieved successfully. The brand personality, visual appearance and brand voice came out well through various strategies and applications on the web portal, marketing ad campaigns and SEO content which has resulted a growth of 170% of website traffic and conversation rates by 1%.

Systematic warehouse management by introducing stock inventory softwares has resulted in reduction of human errors by 7% and thereby, reducing customer complaints and returns. The investors, board of directors and our team have been praising the work done by them and we have renewed the agreement and have on-boarded Mobikasa as a long-time partner for their services because of how well they performed.

The team members from MangoPeopleShop can now better focus on marketing strategies with data-driven results and have extra time to focus on product procurement rather than depending on extensive research with low chances of results.

How was project management arranged and how effective was it?

We have been working with other developers and agency but never saw such great enthusiasm and professionalism which this team has always shown throughout the project. The project was handled with good care and with proper analytics which was very impressive.

Regular brainstorming, suggestions and feedbacks were provided by their team to ensure quality results along with focusing on project completion. Their team regularly complied with deadlines and always communicated delays well ahead of time. There was no critical delay or spillage during the project. We communicated exclusively with Skype, Whatsapp, Phone Calls and meetings.

What did you find most impressive about this company?

The best part about the team is their open-to-feedback approach for all projects. We were also well-connected with the top management of the team whenever it was necessary.

They have been extremely helpful for mentorship and guidance for any value added services that they could provide. Mentors from their team also helped in scaling up our business globally which was highly appreciated. Project delivery was quick and came out to be exactly as we wanted.

Are there any areas for improvement?

There is very less to talk about if asked about the areas of improvement. My one and only suggestion would be to improve the ways of communication by a few team members and provide a little more flexibility for new features that could have been introduced during the project.

5.0

Overall Score Outstanding! Extremely skilled team with extensive knowledge of the industry with a very professional approach

5.0 Scheduling

ON TIME / DEADLINES

All doors were open for communication for most team members. It was very easy to schedule tasks.

5.0 Cost

Value / within estimates

The project was cost-effective, everything has been transparent from the beginning which resulted in contract renewal

5.0 Quality

Service & deliverables

Quality-assurance has been their no.1 strength

5.0 NPS

Willing to refer

Highly-recommended

Web Development

Jun 14, 2019

the project

Web Dev & Design for Couture Bridal Company

“Compared to previous developers we’ve worked with, MOBIKASA’s development quality is really amazing.”

Web Development

$50,000 to $199,999

Jan. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Jan. 2019 - Ongoing

Project summary:

MOBIKASA has developed a Node.js-based sales/warehouse management tool and integrated it with an existing CRM. The solution captures and displays data across multiple sales and production channels.

2-10 Employees

India

Neha Mehta

CEO, Neha Mehta Couture

Verified

the reviewer

CEO, Neha Mehta Couture

Neha Mehta

Fashion

2-10 Employees

India

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Compared to previous developers we’ve worked with, MOBIKASA’s development quality is really amazing.”

Jun 14, 2019

Feedback summary:

The new system has considerably streamlined internal operations, making it easier to track sales between online platforms and physical shops. Comprehensive tracking has also helped to bridge the communication gap between the sales and production teams. Now, MOBIKASA is designing the company site.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Neha Mehta Couture, an Indian ethnic wear retailer that sells custom-tailored gowns, saris, and more. Since starting our business 5–6 years ago, we’ve expanded into two brick-and-mortar stores with a production warehouse and have gradually started to sell our products through various e-commerce platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOBIKASA?

As our business grew, it became increasingly difficult to manage our operations across our two locations, warehouse, and online channels. The primary challenge was finding a way to keep track of our online orders and then matching those sales with our internal CRM. Without this, it was difficult to take payments or give refunds. MOBIKASA joined the project to create a payment solution that could capture all of our sales and production information in one location and integrate with our existing CRM.

SOLUTION

What was the scope of their involvement?

MOBIKASA developed a web-based payment solution that would help us better manage our sales and warehouse data across various channels. Because we don’t have an in-depth tech background, they initially allocated a business analyst who helped us understand our problems and reframe them into a project scope. Together, we came up with a list of features, which would become a wireframe, a design, and finally a functional system.

Their team built the solution using Node.js to capture a lot of information throughout the production pipeline. For example, if a customer wants to buy a custom piece of clothing for a wedding, one of our staff would log the order for our warehouse team to fulfill. All of the production/payment information would then be tracked in the system, which we could access through an admin console.

MOBIKASA has finished the app and is currently working on designing our company website.

What is the team composition?

We typically work with two main points of contact: the business analyst helps us work through any new ideas or challenges, and the project manager oversees day-to-day development. Beyond that, there are about four developers working in the background.

How did you come to work with MOBIKASA?

It was important for us to work with a local developer because we wanted to be able to visit their offices or have them work at ours. After discovering MOBIKASA, we were impressed with how they presented their portfolio and their clientele list. We also appreciated how invested their business analyst was. They weren’t trying to sell us on their services; instead, they wanted to understand our problems and focused on how they could solve them.

How much have you invested with them?

We’ve spent about 4.5 million Indian rupees (approximately $65,000 USD) so far.

What is the status of this engagement?

Their work started in January 2019 and is ongoing. We’re now working on our company site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new payment/warehouse management system has completely streamlined our internal processes. We used to suffer from communication gaps between the sales staff and the production team. The people who took orders would understand requirements one way, whereas the people tailoring the pieces would understand them another way. As a result, a lot of orders would be rejected, and we’d have to give refunds. Now, the system tracks everything. It’s been going well for the past month or so, and the process is much easier for our staff to follow.

How did MOBIKASA perform from a project management standpoint?

We have regular Skype calls and can also visit their office, which is great. The project manager always keeps us up to date. If there is ever a delay, it’s usually because we’re behind on giving them our content.

What did you find most impressive about them?

Compared to previous developers we’ve worked with, MOBIKASA’s development quality is really amazing. I like that they’ve assigned a business analyst to our project. Although I was hesitant at first, they ended up playing an important role in helping us make key decisions, from identifying our goals to looking at the functionality and business logic.

Are there any areas they could improve?

No, we’re pretty satisfied with their work.

Do you have any advice for potential customers?

Leave things up to them rather than trying to control everything. MOBIKASA will likely know their field better than you do, so let them concentrate on their work.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

UI/UX Design

Jun 12, 2019

the project

Web Dev & Design for Travel Consortium

“If I want something done, I just give it to Mobikasa and relax; they’ll figure out the rest.”

UI/UX Design

$10,000 to $49,999

Apr. 2019 - Ongoing

4.0

Quality:

4.0

Schedule:

4.0

Cost:

3.0

Willing to refer:

5.0

$10,000 to $49,999

Apr. 2019 - Ongoing

Project summary:

Mobikasa designed and developed a WordPress site along with various assets for a tourism company. The site featured an easy-to-use admin backend, SEO compatibility, and various plug-ins.

201-500 Employees

India

Marketing & Communications Manager, Travel Company

Verified

the reviewer

Marketing & Communications Manager, Travel Company

Tourism

201-500 Employees

India

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.0

Quality:

4.0

Schedule:

4.0

Cost:

3.0

Willing to refer:

5.0

the review

“If I want something done, I just give it to Mobikasa and relax; they’ll figure out the rest.”

Jun 12, 2019

Feedback summary:

Stakeholders are thrilled with the site. Even after launch, Mobikasa continues to perform maintenance, delivering regular follow-up reports. They performed so well that they’ve secured additional dev projects within the consortium. Prompt delivery and full communication are hallmarks of their work.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the general marketing and communications manager for a travel and tourism consortium. Our group is comprised of several companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mobikasa?

We’ve contracted Mobikasa to develop various websites and assets for the companies within our group. So far, we’ve completed the first project, which involved designing a WordPress site for an organization.

SOLUTION

What was the scope of their involvement?

Mobikasa designed and developed a WordPress site for one of our travel companies. We initially contemplated going for a fully customized site. But Mobikasa suggested using WordPress because the themes would be much simpler to roll out, and, internally, we’d have an easier time operating and modifying a WordPress backend.

Once we established this, we provided them with an in-depth overview of our company’s objectives, product offerings, and revenue streams. They used this information to strategize a design, coming back with a number of options to consider. We narrowed the selection down to one design and agreed on a theme. Then, they finalized it and began development.

All in all, it took about 45 days to complete the site. We’re now discussing a white labeling API integration along with plans for additional websites and assets for other companies within our group, but that will be about 5–6 months down the line.

What is the team composition?

For this project, they assigned a client relation manager who served as my main point of contact. Any information that needed to be relayed to me would come through her. Although she mostly functioned as coordinator, she also understood the technical and design aspects fairly well, so she was quick to simplify complex concepts to me.

They also had about two designers, who were active with me during the first project phase, and two developers. The latter would support some SEO work and check to see if plug-ins worked. Finally, we had an account person who oversaw our payment schedule.

How did you come to work with Mobikasa?

They actually came to me through a reference. I had put a request out on Facebook to see if anyone in my network could recommend a web design company. Mobikasa applied along with 7–8 other companies that I spoke with, and I decided to partner with them.

How much have you invested with them?

We’ve spent close to $10,000 for this project alone but have a packaged deal for more projects. We plan to continue working with them to build out several assets for our remaining companies. The pricing structure is in installments. Every time we receive a piece of work (e.g., design collateral, site build, final site), they bill us.

What is the status of this engagement?

Our work started in April 2019. They’ve completed the first project so far, and we’re now looking into other development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with how the site looks. In fact, we continue to do QA, and they’re still generating reports for us along with any follow-up/maintenance work. It’s always appreciated when a provider offers full project completion services.

How did Mobikasa perform from a project management standpoint?

They created two WhatsApp groups: a main one where everyone involved could converse on tasks, be it design, development, or SEO; and a smaller group with the team leads. In that sense, everyone was constantly connected and could push out real-time updates on what was happening. The team was very responsive. If I ever needed them, I knew that I could reach out no matter the hour.

What did you find most impressive about them?

It’s difficult to pick out one thing to highlight, but I had quite the experience working with their entire team. They’re young, energetic go-getters who are extremely professional. If I want something done, I just give it to Mobikasa and relax; they’ll figure out the rest.

In addition to their quick turnarounds, I really appreciate that they stay true to their commitments. Rather than giving us false quotes, they’re honest about how long a task will take and deliver as expected. That level of transparency is invaluable when working with an agency.

Are there any areas they could improve?

If I had to point out an area for improvement, I would suggest scheduling more on-site visits so that we could have a resource here in the office working with us. Their team is located a bit far away, so they can’t really come by as often as I’d like. This hasn’t affected their work, but it’s always easier to get the job done when someone’s sitting next to you at the table.

4.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

3.0 Cost

Value / within estimates

They're a bit expensive.

4.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Feb 28, 2019

the project

Event Management & Ticketing System for Paint Studio

"I appreciate their willingness to provide support after a project has been completed and delivered."

Custom Software Development

$50,000 to $199,999

Mar. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Mar. 2018 - Ongoing

Project summary:

Mobikasa designed and developed a custom online ticketing and event management system for an art studio. They continue to add features and functionality as necessary.

1-10 Employees

New York, New York

Tinesha Sharpe

Founder, Paint N Pour NYC

Verified

the reviewer

Founder, Paint N Pour NYC

Tinesha Sharpe

Arts

1-10 Employees

New York, New York

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"I appreciate their willingness to provide support after a project has been completed and delivered."

Feb 28, 2019

Feedback summary:

Mobikasa delivered a platform that is fit for purpose, and they have provided support outside of the original scope. The team succeeds in remaining organized and communicative, making for a seamless engagement. Their creative solutions are well-suited for companies of all sizes.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder of Paint N Pour NYC. Our customers purchase tickets to a two-hour painting class that offers cocktails and small plates of food.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mobikasa?

Most ticketing websites or software that customers use to buy tickets want to collect a fee from each ticket sale, so companies like ours don’t have a lot of flexibility or options to customize the experience. We engaged Mobikasa to develop a custom online ticketing and event management system.

SOLUTION

What was the scope of their involvement?

Mobikasa coordinated the design and development of a ticketing and reservation system that is hosted on our website. It allows us to list our events and collect payments—it essentially serves as the brains of our operation. As our engagement has continued, our platform has expanded to include more features. Mobikasa has further customized the system to meet our needs as we've grown.

What is the team composition?

Our primary team consists of Renuka (Project Manager, Mobikasa), Yash (Senior Software Engineer, Mobikasa), and Ankit (Head of Web Development, Mobikasa).

How did you come to work with Mobikasa?

I can’t recall how I initially found them, but I remember being swayed by their experience working with clients of different sizes. They seemed to be well-suited for our company.

How much have you invested with them?

We’ve spent about $50,000 so far.

What is the status of this engagement?

Our engagement began in March 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their efforts have allowed us to be successful. Their creative solutions are very impressive. From start to finish, they’ve been amazingly supportive. Even when they complete phases of development and payments have been processed, they provide maintenance and guidance when we need it.

How did Mobikasa perform from a project management standpoint?

We utilize Trello to keep track of all of our moving parts. We cut down on endless email chains and lost messages, so we’re very organized, and everything is easy to understand.

What did you find most impressive about them?

I appreciate their willingness to provide support after a project has been completed and delivered.

Are there any areas they could improve?

No, they’ve been wonderful to work with.

Do you have any advice for potential customers?

We found it valuable to be open-minded and flexible. It can be easy to be set in one’s ways, but you run the risk of missing out on their great ideas as a result.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

They were mindful of all deadlines.

5.0 Cost

Value / within estimates

They offered a much more reasonable price than other firms we considered.

5.0 Quality

Service & deliverables

Everything was delivered in a professional and seamless way.

5.0 NPS

Willing to refer

E-commerce Development

Feb 07, 2019

the project

E-Commerce Dev for Mattress Manufacturer

"The team offers development resources at all hours and can turn around tasks very quickly."

E-commerce Development

$10,000 to $49,999

Jan. - Dec. 2018

5.0

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. - Dec. 2018

Project summary:

MOBIKASA provides ongoing development for a Shopify Plus website. They’ve cut page load times, set up tracking in Google Tag Manager, built more section themes, and enhanced checkout and product detail pages.

1-10 Employees

Hoboken, New Jersey

Director of User Experience, Mattress Manufacturer

Verified

the reviewer

Director of User Experience, Mattress Manufacturer

Retail

1-10 Employees

Hoboken, New Jersey

Online Review

The client submitted this review online.

Verified

5.0

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"The team offers development resources at all hours and can turn around tasks very quickly."

Feb 07, 2019

Feedback summary:

The site has seen 50% growth in business, thanks to a regular update schedule facilitated by MOBIKASA. They manage a smooth workflow with consistent communication, task management tools, and timely turnaround. The team offers flexible resources and deep technical expertise.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the director of user experience for a mattress manufacturer. We specialize in direct-to-consumer sleep products for customers who lead an active lifestyle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

We had an extensive road map of optimizations and updates that we wanted to implement on our Shopify website in 2018. MOBIKASA served as our development partner to guide us through these ongoing projects.

What were your goals for this project?

We wanted to decrease bounce rates, increase overall and mobile conversion rates, and grow our revenue.

SOLUTION

How did you select this vendor?

We found out about MOBIKASA through an existing contact. They were a Shopify Plus partner and offered a high level of professionalism at cost-effective rates.

Describe the project and the services they provided in detail.

MOBIKASA reduced our page load times, migrated tracking to Google Tag Manager, and built custom theme sections for the site. The team also optimized our checkout page and product detail pages (PDPs) and then led A/B tests.

What was the team composition?

We’re working with a dedicated project manager and a senior frontend developer. We also have access to upper management when pressing issues arise, and there are resources available to help meet deadlines.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to our partnership with MOBIKASA, we now release site updates every 1–2 weeks, which keeps our content fresh and relevant. Our business has seen 50% growth as a result.

How was project management arranged and how effective was it?

MOBIKASA’s project oversight helps us deliver our tasks on time. We keep in constant contact through Slack and manage tasks using a Trello board.

What did you find most impressive about this company?

The team offers development resources at all hours and can turn around tasks very quickly. They also are incredibly knowledgeable of Shopify Plus.

Are there any areas for improvement?

They could offer more transparency into the status of each task and the overall project.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Feb 05, 2019

the project

Shopify Theme Dev for Apparel Brand

"I was most impressed by their proactiveness and dedication."

E-commerce Development

$10,000 to $49,999

Sept. 2018 - Jan. 2019

4.0

Quality:

4.0

Schedule:

3.5

Cost:

5.0

Willing to refer:

4.5

$10,000 to $49,999

Sept. 2018 - Jan. 2019

Project summary:

MOBIKASA redesigned and implemented a Shopify theme.

1-10 Employees

New York, New York

Amy Riordan

CXO, Curete

Verified

the reviewer

CXO, Curete

Amy Riordan

Retail

1-10 Employees

New York, New York

Online Review

The client submitted this review online.

Verified

4.0

Quality:

4.0

Schedule:

3.5

Cost:

5.0

Willing to refer:

4.5

the review

"I was most impressed by their proactiveness and dedication."

Feb 05, 2019

Feedback summary:

The intuitive, user-friendly theme was delivered on time and fulfilled initial expectations. MOBIKASA delivered on time, solved issues quickly, and effortlessly accommodated scope changes. Their flexible approach was key to the project's success.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a multi-channel luxury apparel company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

We wanted to modify a Shopify theme for our soft launch. Since we were short-staffed and under a tight timeline, we needed a lot of support.

What were your goals for this project?

We wanted to create a clean, intuitive website that showcased our product and took guests on a seamless journey to checkout.

SOLUTION

How did you select this vendor?

My Shopify Plus account managers gave me a list of suggested parteners. I spoke to each one directly, and MOBIKASA was the most flexible and capable.

Describe the project and the services they provided in detail.

MOBIKASA directed the process from beginning to end. They designed, executed, and implemented the theme, then uploaded the product.

What was the team composition?

Their tight team served us well. We had several developers overseas, plus a local senior project manager and designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I was pleased with their service and the product we received. The care we received from their team helped us overcome some day-to-day issues that could have delayed our timeline.

How was project management arranged and how effective was it?

They acted as a proactive extension of our team. Although their overseas development schedule could be challenging, we struck a balance. We made it work through face-to-face meetings and a cooperative team that went above and beyond.

What did you find most impressive about this company?

I was most impressed by their proactiveness and dedication. They were great at troubleshooting and delivering the best possible product.

Are there any areas for improvement?

They're spread thin and could use more support. They are a strong, but lean, team.

4.0

Overall Score

3.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

4.5 NPS

Willing to refer

Custom Software Development

Jan 28, 2019

the project

Shopify App Dev for Custom Furniture Maker

"We valued their excellent communication, timeliness, and diligence."

Custom Software Development

Less than $10,000

Dec. 2018 - Jan. 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Dec. 2018 - Jan. 2019

Project summary:

MOBIKASA developed a customized Shopify application for a custom furniture provider. They built the backend in PHP and the database in MySQL. They also integrated a third-party logistics (3PL) provider.

1-10 Employees

New York, New York

Kelly Wood

VP Operations, Maiden Home

Verified

the reviewer

VP Operations, Maiden Home

Kelly Wood

Consumer Goods

1-10 Employees

New York, New York

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"We valued their excellent communication, timeliness, and diligence."

Jan 28, 2019

Feedback summary:

The final app met all requirements. Their communicative team provided timely, high-quality work and ran an organized project from start to finish.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the vice president of operations for Maiden Home. We make and sell custom furniture.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

We engaged MOBIKASA to build a custom Shopify application with integration with a third-party logistics (3PL) provider.

What were your goals for this project?

We wanted a Shopify app to reflect our site, which is also built on the Shopify platform.

SOLUTION

How did you select this vendor?

Our 3PL recommended their team.

Describe the project and the services they provided in detail.

MOBIKASA built the app’s backend in PHP and the database in MySQL. They successfully integrated our 3PL into the end product.

What was the team composition?

We had two primary points of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

MOBIKASA delivered the app on time and met every requirement.

How was project management arranged and how effective was it?

Their team kept in constant contact and remained organized throughout the process.

What did you find most impressive about this company?

We valued their excellent communication, timeliness, and diligence.

Are there any areas for improvement?

I can’t think of anything.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Sep 05, 2018

the project

Mobile App Dev for Social Media Chatroom Application

“They’re really interested in me and motivated by my success.”

Mobile App Development

$50,000 to $199,999

Mar. - July 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Mar. - July 2018

Project summary:

MOBIKASA rebuilt a community building app from scratch after another company failed to deliver. They designed the backend and frontend for iOS and Android and added useful functionality.

1-10 Employees

New York, New York

Althea Charles

CEO, RaggaChat Inc

Verified

the reviewer

CEO, RaggaChat Inc

Althea Charles

Internet

1-10 Employees

New York, New York

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They’re really interested in me and motivated by my success.”

Sep 05, 2018

Feedback summary:

MOBIKASA was very personable throughout the development process and handled the transition from the previous experience well. They showed a clear interest in a long-term working relationship.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the founder and CEO of an urban social media chat forum.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOBIKASA?

We wanted to build an online community of like-minded people who are conscientiously aware of events in their area. We wanted a forum where people could also make friends and personal connections online. I had contracted another app developer who wasn’t meeting my needs. The app was crashing and performing poorly, so I needed a new developer to help me.

SOLUTION

What was the scope of their involvement?

I gave them control over whether we should try to salvage the existing app or start from scratch. They decided it would save time to start fresh, so I ended my contract with the previous company and sent MOBIKASA my ideas.

We started with an 8–10-week contract. They created an admin panel and set us up with helpful functionality. There is an option to block abusive users and a utility that flushes the chatroom every 24 hours to avoid overcrowding. They went through the whole backend to ensure compatibility with the AWS cloud and they secured all our online certificates. They helped create a domain name, solidified our logo, and obtained all the necessary approvals through the app stores.

They also implemented YouTube videos on the site and gave users the option to report issues or other users as needed. They made the app look very inviting and provided all the graphics I wanted.

What is the team composition?

I initially contacted their COO. I was assigned a project manager and the team included a graphic designer, iOS developers, an Android developer, a backend developer, and application testers.

How did you come to work with MOBIKASA?

I found them through an online search. I was looking for reputable companies in the area that I could interact with in person. They were within my budget, so I met them at their New York office. After a consultation, we decided to do business together.

How much have you invested with them?

I’ve invested approximately $60,000.

What is the status of this engagement?

We started working together in March 2018. They delivered the app at the beginning of July 2018. Because of some additional requirements for the iOS version, they went back in and made some changes. Everything was completed in a timely manner.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were finishing the app right in the wake of the Cambridge Analytica scandal with Facebook. We were worried that we wouldn’t be able to offer the option to sign in or link to Facebook but MOBIKASA put my mind at ease that it wouldn’t be an issue.

Though the Android version has been ready for a while, the Apple version just passed into their stores. We wanted to make sure both versions were live before we ramped up our marketing efforts. I hope to have more feedback from users once we have more participants.

How did MOBIKASA perform from a project management standpoint?

They manage everything on their side. If I couldn’t go into their New York office, we would meet on Google Hangouts or another very interactive digital platform they use. They can keep track of deadlines or scheduling changes there in a clean, clear way.

What did you find most impressive about them?

They were very personable. They invited me to their office several times and I like their young, hip energy. They’re really interested in me and motivated by my success. They want to build a long-term relationship with me and I really value that.

Are there any areas they could improve?

I don’t have anything negative to say about them. The whole project ran smoothly and they were sensitive to the fact I had a bad experience with a different development company. They explained everything clearly and made sure I felt at ease.

5.0

Overall Score They were great.

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

They were definitely worth it.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I would absolutely recommend them.

E-commerce Development

May 17, 2018

the project

Shopify Dev for Home Decor & Accessories Shop

"They built a platform that made it easy to sell our products."

E-commerce Development

$50,000 to $199,999

Jun. 2017 - Jan. 2018

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

$50,000 to $199,999

Jun. 2017 - Jan. 2018

Project summary:

MOBIKASA developed a Shopify website platform for a startup, implementing an automatic inventory management system and integrating two parallel platforms for different markets.

11-50 Employees

New Delhi, India

Co-Founder, My Pooja Box

Verified

the reviewer

Co-Founder, My Pooja Box

Retail

11-50 Employees

New Delhi, India

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

the review

"They built a platform that made it easy to sell our products."

May 17, 2018

Feedback summary:

The platform is excellent, smoothly facilitating sales and interactions with customers, and experiencing no issues or bugs thus far. The team handled the development professionally, working quickly, and responding rapidly to any queries or problems that arose.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder of My Pooja Box, a startup offering home décor and pooja accessories online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOBIKASA?

Online commerce in India is booming. It was initially a challenge to set up a web shop and populate it with products.

SOLUTION

What was the scope of their involvement?

We started uploading products to our website with them. The backend work was quite difficult, but they settled it properly. They built the Shopify platform from the ground up.

One of the features they implemented was automatic inventory management. We have two platforms, one for the Indian market and another for international sales. We needed to mirror the products across the platforms. The integration is a feature of Shopify.

What is the team composition?

They assigned 7–8 resources for the project. I’ve been in touch with the developers directly.

How did you come to work with MOBIKASA?

I found them through word of mouth. A few of my friends had used them and gave me the recommendation.

How much have you invested with them?

The cost of their work was $180,000.

What is the status of this engagement?

We started working with them around June 2017. The international site was released in January 2018, while the domestic one was released in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had lots of customer interactions on the new site. To date, I haven't received any feedback regarding technical glitches or other problems with the website.

They built a platform that made it easy to sell our products. The backend panel is very easy to work on, in terms of uploading content and order management.

How did MOBIKASA perform from a project management standpoint?

They're very responsive. Whenever I’ve mentioned an issue to them, they've come up with a solution within 24–48 hours. That's a good response speed. We mainly communicated over email.

What did you find most impressive about them?

The best part of the collaboration has been their team. The people working for them are amazing. They're spontaneous—they get back to us immediately, or within a day or two. Compared to interactions I've had with other providers, they're very quick.

Are there any areas they could improve?

No. Any issues we’ve faced were related to the Shopify platform, and not to their work.

Do you have any advice for future clients of theirs?

I advise clients to go ahead and hire them. Their services are pretty good.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Mar 02, 2018

the project

Shopify eCommerce Dev for Luxury Emerging Beauty Site

"Unlike other vendors, they got back to us right away and made us feel like a partner."

E-commerce Development

$10,000 to $49,999

Oct. 2014 - Nov. 2015

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

4.5

$10,000 to $49,999

Oct. 2014 - Nov. 2015

Project summary:

MOBIKASA created a customized e-commerce website using Shopify. Mobile and tablet-friendly, the solution includes a range of plug-ins and integrates third-party vendor apps, including Amazon Storefront.

1-10 Employees

New York, New York

Alyssa Weiss

Founder & CEO, Travel Beauty

Verified

the reviewer

Founder & CEO, Travel Beauty

Alyssa Weiss

Cosmetics

1-10 Employees

New York, New York

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

4.5

the review

"Unlike other vendors, they got back to us right away and made us feel like a partner."

Mar 02, 2018

Feedback summary:

Compared with their competitors, transparent communication makes MOBIKASA a reliable offshore vendor. They’re highly responsive, ensuring the project stays on track, and their expertise allows them to offer a range of options to meet project needs. They’re quick to repair any minor bugs that arise.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Travel Beauty, a luxury beauty e-commerce and publishing site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOBIKASA?

We wanted to revamp our e-commerce platform by improving the UI/UX, SEO architecture, and the backend CRM.

SOLUTION

What was the scope of their involvement?

We chose to create the platform using Shopify. Our creative director provided the designs and MOBIKASA handled the backend coding. While Shopify has a number of template options, they created a completely customized version from scratch. The site was designed for mobile and tablet devices, and also included a number of plug-ins.

We had an existing Amazon Storefront, so MOBIKASA created an app that automatically sends Amazon orders directly to our Shopify backend. We also included third-party vendor apps that had to be re-coded to match the design of our site.

What is the team composition?

They provided an account executive who served as the liaison between us and their technical team. Four or five people worked on our project, depending on the scope requirements at any given time.

How did you come to work with MOBIKASA?

We needed a vendor that was well-versed in Shopify and able to work quickly to provide a cost-effective solution.

How much have you invested with them?

We spent between $20,000–$30,000.

What is the status of this engagement?

We worked together between October 2014–November 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They played a proactive role in keeping the project on track, ensuring we had a reliable product on time. I’ve worked with developers in the past that I had to hunt down to get answers or project updates. This can become a full-time job. MOBIKASA, however, always responded quickly and presented options to guarantee a successful end result.

Our website functions without any crashes. We discover occasional bugs, but MOBIKASA repairs these issues right away. We’re satisfied overall.

How did MOBIKASA perform from a project management standpoint?

We kept spreadsheets that both teams could access. These included ongoing line items that allowed us to make comments. Someone was always available by phone, despite the difference in time zone, and we also communicated via email occasionally.

What did you find most impressive about them?

Transparent communication is important when working with overseas developers, so I appreciated their responsiveness. Unlike other vendors, they got back to us right away and made us feel like a partner. Plus, they accomplished whatever they set out to do. If we made an impossible request, they offered alternative solutions to meet our goals.

Are there any areas they could improve?

Our initial account managers were not very detail oriented. Tasks were falling through the cracks and they couldn’t always answer technical questions posed by our team. Still, MOBIKASA put us in direct contact with their technical lead after we raised the issue and the process went much smoother.

4.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

4.5 NPS

Willing to refer

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1800Flowers

Versace

Mavi

Harry Winston

Maurice Lacroix

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L'objet

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NYC College Line

1800Flowers.ca

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Cardamom

CFB of New York City

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Holland & Sherry

Airtel

Cofetch

My Pooja Box

Howcast

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Mun Skin

Todayslens.com

Porta Romana

Arlo Skye

Performix

West 56

Asembl

Revl

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Spotpog

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Milk and Eggs

Abcuts

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Chachi's Homemade Food

Sendfie

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