Polcode

What evidence can you share that demonstrates the impact of the engagement?

The main result I care about is the fact that we were able to smoothly develop the product and launch it, and that it has been selling since then. Users really like the product, and while we’ve obviously had to patch things, we haven’t run into any major problems with bugs, so it’s been pretty successful overall.

How did Polcode perform from a project management standpoint?

Their project management skills are very impressive. We originally communicated through Upwork but have set up a teamwork platform that we now use to keep track of developments and make sure everyone is on the same page, which works very well for us.

What did you find most impressive about them?

I think they are really strong communicators, which is incredibly important when you are outsourcing a project. If you’re in a different time zone, or even in a different office from a part of your team, communication is really critical, but they are always responsive and comprehensive in their messages to us.

Are there any areas they could improve?

One of the challenges of being a small team is that you may not have the developer you need right away, which can cause things to take a little bit longer. However, that’s just a side effect of how their business model works, which has its own advantages as well, so I’m not sure it’s something they really need to fix.

Do you have any advice for potential customers?

Just be clear about what you want. If I set out precise parameters of the task I’m asking them to do, then it is done very well, but if I’m vague, then there tend to be several rounds of back and forth that maybe could have been avoided.

What evidence can you share that demonstrates the impact of the engagement?

We’re pretty happy with the results we receive from them.

How did Polcode perform from a project management standpoint?

We use email and Trello to correspond. Their team always delivers within acceptable ranges. The account manager tries her best to keep everybody happy.

We handle project management on our end by collecting business requirements and making plans. The process is very clear. First, my team goes to a customer and collects business requirements. Then, I transcribe the requirements and put them on a Trello board. Next, Polcode gives us an estimation and plan as to when they’ll be finished with developing our requested functionality.

What did you find most impressive about them?

We’re very happy with Polcode — that’s why we’ve stayed with them all these years. They’re flexible and always try to do their best. Processes are not always easy because of missing resources, but Polcode does their best for us and that’s good enough.

Are there any areas they could improve?

When we miss or forget to answer something, they don’t send a reminder. I’ve found that they’ll just leave it alone. When it comes up again, I check and find out that they asked questions a week or two ago without sending a reminder that it was urgent.

This doesn’t happen all the time. For some projects, the account manager notifies me of urgent tasks. It’s not really negative because my team should follow up more.

Do you have any advice for potential customers?

I advise them to visit Polcode in-person, this helped us a lot. Make sure to have a good understanding of your account manager.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any metrics or statistics to demonstrate the success of the engagement. Qualitatively, our customer feedback has been very positive. People love the updates Polcode implemented. We’re very impressed with the ownership the team takes in our projects.

No other developer we’ve worked with has returned results as quickly as Polcode, who often completes our requests within half an hour. They’re highly efficient and add a lot of value. We never feel like they overbill us.

How did Polcode perform from a project management standpoint?

They run project management very well. We take a two-pronged approach and have a close relationship with both their project manager and lead developer. We can approach either one, depending on the need.

What did you find most impressive about them?

We’ve worked with several vendors, and none have ever been as efficient or as dedicated as Polcode. They launch separate pieces of development on our site for us to assess one at a time. If anything needs to be changed, they quickly jump in to tweak it. The team's greatest strength is their diverse skillset. After we spent thousands of dollars on an AI project with another company, Polcode came up with a better alternative almost immediately at a much more competitive price. If a project is within their wheelhouse, they will be more efficient and cost-effective than any other company. We’ve learned to approach them first.

Are there any areas they could improve?

I don’t have any improvements to suggest. We’re very pleased with their work. The only thing they could do to help us more would be to extend their working hours.

Do you have any advice for potential customers?

Polcode offers expertise in a variety of programming languages including PHP and Symfony. I would definitely recommend them to future clients. We feel very lucky we found Polcode, and we wouldn’t be where we are today without their help.