Full-Cycle Software Development house

Polcode is an international full-cycle software house with over 1,200 completed projects. We’ve provided comprehensive software development services to 800+ businesses of all sizes worldwide.

Team: Over 150 professionals on board, including certified developers, UX designers, project managers, admins, client service support team, QA team.

Approach: After analyzing your project, we’ll propose the most cost-effective and technologically advanced solution. Our highly specialized technological pillars ensure the end product fits your exact business needs.

Technological Pillars:

  • Polcode E-commerce—from small web shops to international multi-stores and marketplaces
  • Polcode Web Development—full-cycle web development, frontend & backend, RWD, modifications/upgrades of existing sites, CMS, 3rd party integration
  • Polcode Business Solutions—custom business-oriented solutions (intranet, CRM, ERP, LMS, SaaS, custom IM, API-centric solutions, mobile booking systems, etc.)
  • Polcode Outsourcing—dedicated English-speaking teams, wide range of technologies, certified developers, flexible working hours, team augmentation, contract managers, monitoring and reporting

Project management: Our certified PMs combine the best of Waterfall and Agile methodologies to improve project efficiency.

History: Founded in 2006 by a small group of passionate and ambitious developers, Polcode has been delivering functional business software solutions ever since. Today, the same passion propels us to provide seamless development services across the globe, except now there are more of us.

 

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2006
Show all +
Warsaw, Poland
headquarters
other locations

Portfolio

Dock & Bay

Modern, functional, and effective Magento 2 multistore allowing clients from all over the world to buy exclusive beach towels.

 
Custom implementation of:
  • Collections algorithm
  • Checkout page (one page, one-step checkout, custom cart on the checkout page)
  • Configurable products algorithm (auto-selecting specified swatch options,
rendering specified thumbnail images)
  • Related products module (possibility to view configurable products as related
  • Contact forms (integration with external services — SendGrid)
  • Pricing module
  • Store switching algorithm (detects user’s IP address redirects to specific store)
  • Website switching functionality
  • Layered navigation module (possibility to filter by multiple values of the same attribute)
  • Shipping rules (multiple rules for shipping rules, country, shipping zones, cart total)
  • Added possibility to modify product quantity on the checkout page
  • Enabled customers to add comments to orders
  • Added integration with external portals (e.g. shiptheory.com, theiconic.com.au, mautic.org)
  •  

    https://polcode.com/projects/dock-bay/

    Cottage Portal

    A ground-up redesign and development of a real estate rentals multisite site:
    • Multisite to manage several websites from one CMS
    • Frontend (including graphic design)
    • Payment module (PayPal) integration
    • Advanced search module

     

    https://polcode.com/projects/cottage-portal/

    Vivadogs

    Migrated the existing Prestashop-based e-commerce website to Magento 2, refreshed website design and added custom functionalities, including:

    • Custom module for additional attributes to describe the animal (allergies, weight, built, activity level)
    • Subscription-type estimator based on predefined attributes
    • Multi-language site module

    &nbsp

    ;

    https://polcode.com/projects/vivadogs-e-commerce-store-magento-2/

    RevStop C&C E-commerce Platform

    Effective tailor-made C&C e-commerce platform that fulfills the client’s business idea and satisfies the customers’ needs.

     
    Designed and implemented from scratch a service marketplace platform, including:
    • Multistep ordering system allowing users to manage user accounts and add all necessary details about vehicles, vehicle delivery, and
    payment
  • Custom form creator for the administrator
  • Modified WooCommerce plugin to add CPT sales status option
  • Additional log-in/ registration option for WooCommerce account via Facebook
  • Functional database with an SSL server certificate.
  •  

     

    https://polcode.com/projects/revstop/

    Firm Prospect online portal

    A comprehensive online platform built to deliver targeted candidate, law firm and job searches as well as an unparalleled market intelligence.

    User-friendly multi-functional recruitment portal able to process a big amount of data faster and generate complex analytical reports and stimulations.

     
    Frontend and backend for the new
    website:
    • Site performance improvement: Elastic Search implementation
    • Data analyses modules enabling users to create prospects' career development forecasts
    • Business intelligence data processing and report generating modules
    • API for third-party company tools incorporation (e.g. third-party CRM)
    • Data migration from the old website
    • GDPR-friendly

     

    https://polcode.com/projects/firm-prospects/

    Altkom Akademia

    Educational website improving employee skills through a wide range of IT courses and training programs. Recommended by 90% of the courses’ attendees.

    Backend and frontend (UX/UI), including:
    • Course search engine
    • Dynamic list of training path & dynamic menu
    • Course management module (catalog, browser, detailed view, promotions) and exam
    offers
  • Custom API to aggregate content from many external services
  • Extensive content management module
  • Improved mobile version of the site
  • Added the English language version of the website
  •  

    https://polcode.com/projects/altkom-educational-website-wordpress-laravel/

    Philadelfia Intranet

    Philamac – custom intranet systemfor a food manufacturing company, appreciated by the customer, suppliers, and several inspectors.

    A set of highly specific software applications helpful in everyday production routine, among them:
    • Client complaints module
    • Samples request handling module
    • Internal quality control module
    • Number of useful features
    like calendar or lists of users, clients, suppliers, carriers, products, etc.

     

     

    https://polcode.com/projects/philadelphia-intranet/

    Artists Everywhere

    The new Global Talent Directory. Profiling the most exciting and emerging talents worldwide.

    Customized social media site dedicated to artists and sportspeople seeking employment and career opportunities.

     
    Built the entire service from scratch:
    • Portal architecture
    • Fully responsive
    frontend
  • Backend
  • Social media integrations providing each user with the ability to evaluate their "digital influence score" based on the number of followers aggregated from all of their social accounts
  • Payment block integration
  •  

    https://polcode.com/projects/artists-everywhere/

    Meditation Studio

    Search-engine friendly website with a built-in fast browsing engine for choosing a meditation type and an instructor. Backend and frontend (UX/UI) including:

    • Database with grouped recordings depending on the instructor, collection or course
    • Dedicated descriptions and animations
    • Dedicated API to manage the database

    &nbsp

    ;

    https://polcode.com/projects/meditation-studio-online-platform-custom-database-ruby-on-rails/

    Tweriod web application

    End-users social media industry web application for Twitter statistics analysis.

     
    Extended existing web app functionality, including:
    • Payment subscription module
    • Customized reports generation module
    • Hashtag popularity analysis
    • Real-time user monitoring

     

    &nbsp

    ;

    https://polcode.com/projects/tweriod-web-app/

    Der Workout Creator fitness web application

    Attractive and competitive fitness website with extended functionalities and new user-friendly modules specified by the client.

    • Produced and implemented an application that generates training plans.
    • Developed and introduced an administration panel allowing to add/edit exercises and set training sessions limits for free users.
    • Designed a user-friendly interface
    allowing to find and choose exercises with set parameters (type, duration, difficulty level, etc.)
  • Added premium user access, with an unlimited number of training sessions.
  •  

    https://polcode.com/projects/keine-zeit-fuer-sports-workout-creator/

    Blinck

    New user-friendly WordPress-based website with a fresh design and smart wizard for price estimation.

    Backend and Frontend:
    • UX/UI design
    • Dedicated order placement wizard for custom cost estimation
    • Online payment module
    • Studio reservation system
    • Multi-language site
    • On-line chat
    • Intuitive administration
    panel

     

    https://polcode.com/projects/blinck-wordpress-based-e-commerce-website/

    SNAP Interactive Portal for a Health Care industry

    Interactive patients portal and data management system for medical practices

     

    Developed a system consisting of 4 parts:
    • iPad application: allows patients to fill the forms chosen by the staff member and browse the educational portal using webviews built into the app

     

    • Web-based RWD UI for staff: allows staff to
    see recent encounters along with initial patient data and status of an encounter, check filled forms, export them to PDF / CSV / etc. or transfer them for further processing

     

    • Educational portal for patients: shows personalized content (e.g., allows to read recent publications and have access to the content provided by affiliated publishers)

     

    • Server-side API for the iPad app: enables stuff to store, view, and process gathered data with access levels compliant with health care data security regulations.

     

    • Main system modules: centralized logging & deployment tools etc.

     

    • The server-side code (dashboard, educational portal, and server) was written using Django and Wordpress, with implemented RESTful API schemes and responsive HTML5

     

    https://polcode.com/projects/snap-portal/

    Tangram

    Custom website developed to meet specific business needs of consulting company

    Built WordPress-based custom website including:
    • Customized administration panel
    • Blog and newsletter modules
    • RWD
    • UX friendly frontend
    • Fully responsive animations and parallax.

    &nbsp

    ;

    https://polcode.com/projects/tangram-website/

    Persian Bloom

    Multi-feature e-learning platform created from scratch, featuring a variety of additions that facilitate learning.

    Frontend and Backend:
    • Subscription module
    • Course trailers and sample lessons
    • Database of learning materials such as videos, music, sample speeches, interviews, poems, etc.
    • Online payment module
    • Features for transliteration,
    translations, and voice recording
  • Dedicated Wordpress blog
  • External systems incorporation
  •  

    https://polcode.com/projects/persian-bloom-e-learning-platform/

    Theory Test Pro E-learning app: driving theory test simulator.

    Functional and user-friendly e-learning tool based on Driving Standards Agency (DSA) licensed materials.

     
    Develop an e-learning application including:
    • Entire official test question bank
    • Hazard perception video clips
    • Online version of the Highway Code

    &nbsp

    ;

    https://polcode.com/projects/theory-test-pro-e-learning-app/

     

    Gold Medal Squared (GMS). Americas Most Respected Volleyball Education Resource

    Web application & admin panel with a wide selection of tools allowing coaches to keep tabs on all aspects of the game.

     
    Full-fledged GMS+ coaches panel comprises:
    • Dashboard
    • Statistical wizard
    • Video library
    • Set of handy tools with which coaches can manage their camps, games, clubs, staff, strategy, and perform an in-depth
    game analysis
  • Communication and notification tab designed to streamline information sharing
  •  

    https://polcode.com/projects/gms/

    Scandlearn

    User-friendly E-learning System (LMS) for aviation industry: solution provides training tools for first class crew and management in 600+ enterprises around the globe.

     
    Develop new functionalities:
    • New course building
    • Import/export courses from external files
    • Progress report generation
    • Test results calculation&nbsp
    ;
  • PayPal integration
  • Certificate creation tool
  • Intuitive admin panel
  •  

    https://polcode.com/projects/scandlearn-lms/

    Easton e-commerce shops and customized websites

    Customized e-commerce websites and blogs for several businesses belonging to Easton-Bell Sports (later BRG Sports): high-end sports equipment producer.

     

    Easton Cycling (high-end bicycling equipment):

    • Fully customized responsive web-store.
    Easton LaCrosse:
    • Fully customized responsive
    web-store.
  • User-friendly administration panel fit for a non-technical person to use
  • YouTube Data API
  • Customer review module
  • Related products display module
  • Easton Baseball:
    • Blogs development with an easy-to-use administration panel
    • Different graphic design of each of the individual blogs and the home page
    • Each individual blog built as a fully functioning WordPress page linked to every other Easton-Bell Sports websites, yet can be managed centrally from the WordPress MU interface.
    Easton Hockey:
    • WordPress-customized multiple languages version website with social media plugins, video streaming, and images manipulation module.
    • Enriched e-commerce capabilities of the website with complete technical details and product reviews
    • Introduced multiple languages and regions versions. Each version has its own product range and inventory

     

    https://polcode.com/projects/e-commerce-shop/

    Wshful

    The Global Lottery Syndicate for the world’s biggest lotteries.

    Modern, user-friendly platform allowing its customers play lottery together to improve their odds.

     

    We designed and developed from scratch the entire website (frontend and backend), adding:
    • UX design (including style guides)
    • Sign-up module
    • Service
    subscription feature
  • Referral programs
  • Integration with an experimental payment gateway Dalberry
  • Multiple sign-in options (via registration, Facebook, or Twitter credential
  • E-commerce feature with lottery tickets
  • Marketing tools incorporation such as: Post Affiliate Pro, Fuse Lead Marketing, PropellerAds, GoogleAds, etc.
  •  

    https://polcode.com/projects/wshful-interactive-online-platform/

    Freckle web application

    UX friendly multi-functional time tracker web application.

    • Time-tracking application conceived and developed by Polcode and a very well-known team: Amy Hoy and Thomas Fuchs—important personalities in RoR world.

    • More flexible approach to time tracking, as it takes into account all user activities, not only paid working hours.

    • Boasts

    many additional features.

    Rugpad USA

    Fast and efficient e-commerce shop to handle a large number of products and heavy user traffic.

    • Built an advanced feature allowing ordering custom cuts.
    • Developed a new ‘add to cart’ tool using AJAX technology.
    • Fixed existing shop performance issues to make sure it works properly for a large number of products and users. This included fixing: product details
    display and configurable products, product categories lists, shopping cart functionalities, etc.
  • Implemented efficient cache mechanisms allowing to speed up site performance.
  •  

     

    https://polcode.com/projects/rug-pad-usa/

    Football club Legia Warsaw

    Advanced, tailor-made applications for all football fans done in record time.

    Frontend, backend (including administration panel) design.

     

    Twoja Legia (Your Legia) - Website with embedded form to collect subscribers’ contact data for marketing and sales purposes. The double opt-in has been used to protect the users and their personal data.

    &nbsp

    ;

    Florida Cup 2018 - Fan registration system to distribute coupons for Florida Cup games online broadcasts. The system ensured user registration with complex backend processing that involved fan card verification, dynamic allocation of TV streaming access, and assigning different types of membership codes.

    Karnety VIP (VIP pass) - Website dedicated to VIP game pass ordering with data verification system and administration panel.

     

    https://polcode.com/projects/legia-warsaw/

    GolfMore

    Custom kiosk application  for golf player swith multiple features and a user-friendly, intuitive interface.

    Backend and Frontend (UX/UI) including:
    • Golf course rental & reservation module
    • E-commerce features
    • Vaucher validation module
    • Multi-language
    • External services incorporation

    &nbsp

    ;

    https://polcode.com/projects/golfmore-custom-web-application/

    Students Mundial

    New user-friendly language version of the accommodation booking system.

    • Multi-language mechanism development
    • Administration panel functionality adjustment
    • RWD
    • Additional API development for a related portal Housing Anywhere
    • Modify the implementation of Google Analytics

     

    &nbsp

    ;

    https://polcode.com/projects/student-mundial/

     

    ZMR CRM

    User-friendly, intuitive CRM system and a functional intranet portal equipped with a set of features meeting exact business needs.

     
    Key Features Developed:
    • Comprehensive patient data management system
    • Functions: appointment planning, room scheduling, calendars
    • Finance module
    • Company documents creator (with sending
    function)
  • Team & Tasks Manager complied with appropriate data access levels
  • Insurance company import/export module
  • Patient diagnosis viewer function
  • Internal communication module
  •  

     

    https://polcode.com/projects/zmr-2/

    Reviews

    Sort by

    Website Dev for Digital Marketing Agency

    "They always deliver excellent results."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Dec. 2018 - Ongoing
    Project summary: 

    Polcode provides regular maintenance as well as supplementary development support for third-party clients.

    The Reviewer
     
    1-10 Employees
     
    Sacramento, California
    President, Digital Marketing Agency
     
    Verified
    The Review
    Feedback summary: 

    Polcode’s reliable and current services have facilitated substantial business growth. They consistently deliver attentive, tailored support to every client, quickly resolving issues and applying their in-depth industry knowledge toward project success.

    BACKGROUND

    Please describe your company and your position there.

    I am the president and executive director of a digital and social media marketing firm. 

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Polcode?

    I hired them for routine maintenance and additional client support.

    What were your goals for this project?

    The primary goal is to make sure client websites are backed up in the event of a hosting failure.

    SOLUTION

    How did you select this vendor?

    A former web development partner recommended them upon her retirement.

    Describe the project and the services they provided in detail.

    They perform site backups and platform updates on a quarterly basis. They also provide on-demand website development for several clients, implementing the most current platforms and the most up-to-date security.

    What was the team composition?

    I work directly with a programmer and a project manager from Polcode. 

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    I am confident that my clients are receiving excellent support and recommendations. This has allowed me to significantly expand my website development business.

    How was project management arranged and how effective was it?

    We communicate regularly via email, and everyone I work with is prompt and professional.

    What did you find most impressive about this company?

    They always deliver excellent results. I especially appreciate the expertise and recommendations the programmers provide when we encounter complications. 

    Are there any areas for improvement?

    I love working with Polcode. I would not hesitate to recommend them to anyone in need of website development support.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      I have been very satisfied with the response time. Their team always handles my requests promptly.
    • 5.0 Cost
      Value / within estimates
      They are very reasonably priced for the value delivered.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Development for a BI Company

    “We feel very lucky we found Polcode. We wouldn’t be where we are today without their support.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    May 2016 - Ongoing
    Project summary: 

    Polcode is the go-to technical team for a business intelligence firm. As a PHP shop, they perform frontend and backend website development. They also manage reporting and analytics.

    The Reviewer
     
    2-10 Employees
     
    Scituate, Massachusetts
    Adam Oliver
    Owner, Firm Prospects
     
    Verified
    The Review
    Feedback summary: 

    Polcode moves faster than previous developers. Their diverse skillset saves money and adds value. With expertise in a variety of programming languages, they contribute a great deal to the relationship. Their work has received positive feedback in every regard.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the owner of a company that provides data market intelligence analytics to law firms and legal recruiters.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    We originally reached out to Polcode to update our website. They’re a PHP shop that came highly recommended.

    SOLUTION

    What was the scope of their involvement?

    Polcode is our partner of choice for anything tech related. Whenever we need work done for our site, we approach them to implement our ideas. They offer both backend and frontend development. While they specialize in PHP specialist, they provide us with many more services.  

    They set up reporting and analytics capabilities for us that pull information to present on the site in various visual formats like graphs and PDFs. They participate in complex projects that demand coding expertise and a thorough understanding of the underlying data.

    What is the team composition?

    We interact with a project manager and a lead developer from their team on a regular basis. A total of three developers from Polcode work for us on almost a full-time basis.

    How did you come to work with Polcode?

    A different development company we used for Salesforce recommended them when we ran into difficulties with a previous PHP provider. Based on our previous experience together, we liked their work and contacted them for our most recent engagement.

    How much have you invested with them?

    Our expenditure falls within the $50,000–$200,000 range.

    What is the status of this engagement?

    We’ve worked together since 2016, and our collaboration is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We don’t have any metrics or statistics to demonstrate the success of the engagement. Qualitatively, our customer feedback has been very positive. People love the updates Polcode implemented. We’re very impressed with the ownership the team takes in our projects.

    No other developer we’ve worked with has returned results as quickly as Polcode, who often completes our requests within half an hour. They’re highly efficient and add a lot of value. We never feel like they overbill us.

    How did Polcode perform from a project management standpoint?

    They run project management very well. We take a two-pronged approach and have a close relationship with both their project manager and lead developer. We can approach either one, depending on the need.

    What did you find most impressive about them?

    We’ve worked with several vendors, and none have ever been as efficient or as dedicated as Polcode. They launch separate pieces of development on our site for us to assess one at a time. If anything needs to be changed, they quickly jump in to tweak it. The team's greatest strength is their diverse skillset. After we spent thousands of dollars on an AI project with another company, Polcode came up with a better alternative almost immediately at a much more competitive price. If a project is within their wheelhouse, they will be more efficient and cost-effective than any other company. We’ve learned to approach them first.

    Are there any areas they could improve?

    I don’t have any improvements to suggest. We’re very pleased with their work. The only thing they could do to help us more would be to extend their working hours.

    Do you have any advice for potential customers?

    Polcode offers expertise in a variety of programming languages including PHP and Symfony. I would definitely recommend them to future clients. We feel very lucky we found Polcode, and we wouldn’t be where we are today without their help.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Optimization and Updates for Online Store

    "They have a deep knowledge of what they are doing."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Oct. 2018 - Ongoing
    Project summary: 

    Polcode provided fixes, optimization, and updates for an online store. They addressed code quality and server errors and improved the site’s speed and visual design. They also assisted with digital marketing.

    The Reviewer
     
    11-50 Employees
     
    Saudi Arabia
    Abdullah A Alangari
    Founder and CEO, MNSSAT Store
     
    Verified
    The Review
    Feedback summary: 

    The launch of the improved site has eased the client’s workflow and their consultation services exceeded internal expectations. Expect a communicative and dedicated partner who can leverage their considerable technical expertise to identify and fix a wide range of issues.

    BACKGROUND

    Please describe your company and your position there.

    My company sells electronics, gadgets, and daily carry products and operates two distribution centers for retail and wholesale.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Polcode?

    We needed them to fix endless bugs and malfunctions on our online store, to improve its performance and to add features.

    What were your goals for this project?

    We wanted a stable platform which could handle a lot of visits during campaigns and also monitor problems and possible downtime.

    SOLUTION

    How did you select this vendor?

    I had worked with more than 12 other firms before I found Polcode. I was impressed with their deep knowledge of Magento, PHP, and moderating servers.

    Describe the project and the services they provided in detail.

    They analyzed our platform to find the sources of the problems we were facing. They then planned fixes and updates, including fixes to minor parts of the platform and features. Fixes included server error, code quality, appearance, and speed optimization. We consulted with them in a lot of areas and they addressed our digital marketing needs.

    What was the team composition?

    We worked with two developers and a project manager throughout the engagement.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    Our online store is working perfectly and has stabilized sooner than we anticipated. They’ve saved us time with their quality work. They answered our questions better than we expected. I'm renewing my contract with Polcode and not planning to find another service provider.

    How was project management arranged and how effective was it?

    Our communication and management were seamless and smooth. We used Trello to monitor tasks and email to contact other parties, such as a payment service provider.

    What did you find most impressive about this company?

    They have a deep knowledge of what they are doing. They are dedicated and specialized and that's made them the best choice.

    Are there any areas for improvement?

    No, I can’t think of anything.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      We've never been behind schedule.
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I already referred some friends.

    E-Commerce Webstore for Menswear Clothing Company

    “It’s hard to find strong Magento developers as a smaller company, so Polcode’s skill set has been valuable to us.”

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    May 2017 - Ongoing
    Project summary: 

    Polcode developed an e-commerce platform using Magento 1. They implemented payment functionalities among others, and have transitioned into a supportive role until future developments are required.

    The Reviewer
     
    11-50 Employees
     
    Haywards Heath, United Kingdom
    David Boyce
    IT Director, Peter Christian
     
    Verified
    The Review
    Feedback summary: 

    The site’s functionality has been consistently strong and stable, allowing for additional updates when needed. Polcode’s expertise has inspired confidence regarding the future development of the platform. Their reliability and availability make them critical partners in creating the site.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the IT director at Peter Christian, a UK-based menswear company. We target consumers over 50 years old.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    We needed a team to develop our Magento 1 site. We weren’t pleased with our UK-based developer, so we decided to find a new agency.

    SOLUTION

    What was the scope of their involvement?

    We had a third-party create the designs, and Polcode developed the Magento 1 website based on those. They’ve helped us add new features to the site, including implementing payment functionalities. Their team integrated the platform with our back office, and are providing ongoing, daily support for other challenges. We’re planning to use their services when we upgrade to a Magento 2 platform in the future.

    What is the team composition?

    At the moment, their team provides a project manager and two developers.

    How did you come to work with Polcode?

    When we decided to hire a different agency for the project, we searched for European companies with Magento experience and discovered Polcode.

    How much have you invested with them?

    So far, we’ve spent in the $10,000–$50,000 range. When we move forward with the Magento 2 development, the price will be higher.

    What is the status of this engagement?

    The project began in May 2017, and we’re still working together.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We don’t have specific results, but we’re thrilled with the platform’s stability and the work Polcode continues to do for us. Because of their development support, we can strengthen and add new features to our site.

    How did Polcode perform from a project management standpoint?

    We have weekly calls for progress updates, and they quickly respond to any of our problems. They’ve implemented a ticketing system for managing the project, so we can add requests and make updates with their developers efficiently. Additionally, I’m confident they’ll handle the Magento 2 development well.

    What did you find most impressive about them?

    It’s hard to find strong Magento developers as a smaller company, so Polcode’s skill set has been valuable to us. Also, we were worried about a possible language barrier, but their English is excellent. Their team is quick to solve any issues we express— they’ve been a reliable partner.

    Do you have any advice for potential customers?

    It’s worth engaging with their team as much as possible. They’re friendly and strong communicators, so having regular contact with them will make for a smoother process.

    5.0
    Overall Score It has been an excellent experience.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      There are sometimes unexpected occurances in IT development.
    • 5.0 Cost
      Value / within estimates
      As a small company, we've saved money using Polcode.
    • 5.0 Quality
      Service & deliverables
      They are professional and create high-quality work.
    • 5.0 NPS
      Willing to refer
      I'd absolutely refer them to anyone.

    Web Development for a Tea Company

    “Their technical knowledge and understanding of the platforms allow them to find solutions quickly.”

    Quality: 
    4.5
    Schedule: 
    4.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Sept. 2017 - Ongoing
    Project summary: 

    Polcode supports the development needs of a tea manufacturer. They make fix bugs and make minor adjustments in WordPress and Magento and helped build a B2B trade portal for large orders.

    The Reviewer
     
    London, England
    Head of Ecommerce, Tea Company
     
    Verified
    The Review
    Feedback summary: 

    The trade portal reduced the personnel hours spent processing B2B requests. Polcode worked very proactively under a project contract. In an ad hoc capacity, they are diligent and contribute to general improvements.

    BACKGROUND

    Introduce your business and what you do there.

    We are a consumer brand that sells a premium range of teas, teabags, and tea ware to hotels, distributors, and high-end restaurants. We offer online sales for direct-to-consumer purchases.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    We had a previous development agency in place that went into liquidation. We needed a new agency to support work on the two platforms we use.

    SOLUTION

    What was the scope of their involvement?

    They support the work we do in WordPress and Magento. They mostly fulfill ad hoc requirements and initially helped complete some small projects left over from the previous company. They also support the website, add new features, and make bug fixes or general improvements.

    At the beginning of 2018, we had a very specific new requirement to develop a trade portal for our B2B sales. We needed a way for our business customers to place larger orders on a different version of the website. We contracted Polcode to help with that project in addition to their ad hoc duties.

    What is the team composition?

    Normally, we work with a team of three. We have a client account service manager and two developers. A senior developer is in charge of one platform and a mid-level developer is responsible for the other. When we ran the trade portal, we also had a project manager and low-level developer to help with that project.

    How did you come to work with Polcode?

    We started looking for new agencies and knew about Polcode from a previous business I worked with. I knew the quality of their work and liked their turnaround times. I reached out to them and asked if they would take on our account.

    How much have you invested with them?

    We’ve spent around £30,000 (approximately $39,500 USD).

    What is the status of this engagement?

    We started working together in August or September 2017. We normally engage them on an ad hoc basis and are allotted a set number of hours each month for small projects. We take on larger projects on a separate contract basis. Our ad hoc relationship is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Because of the nature of their work, we don’t have any easily attributable results from their ad hoc work. The trade portal has reduced the personnel hours spent processing big orders, so they’ve contributed to projects that have a positive impact on the company.

    They don’t have a particularly proactive role with us, most of their work comes from specific requests we make for bug fixes and small improvements. They have helped us with longstanding issues we’ve had with our checkout system and improved our customer service journey. They’re very diligent with completing our requests, but we have a different sort of relationship with them than they may have with more active accounts.

    How did Polcode perform from a project management standpoint?

    We’ve employed them in two different ways. On an ad hoc basis, we only have a small number of hours allotted to us each month, which can be difficult to plan for. Our need of them isn’t always consistent, so we sometimes have to chase them and make sure they deliver the features and fixes we need in a given month.

    For the trade portal project, we had a regular project manager who worked very well with us and kept us updated. We had regularly scheduled calls and were very proactive. It was a much more comfortable way of working together and we had a much better time with that project. We use email occasionally but mostly interact through Trello and Skype. We also have a standard bug management system.

    What did you find most impressive about them?

    Their technical knowledge and understanding of the platforms allow them to find solutions quickly. We certainly reap benefits from working with a senior developer.

    Are there any areas they could improve?

    Sometimes our core intent gets lost in translation, but we usually get our point across. They understand most of our needs very quickly and are very technically aware. They provide effective in-depth support and we have an atypical client-agency relationship that works well.

    Do you have any advice for potential customers?

    As with hiring any agency, do your homework and make sure your scope and briefing documents are clearly defined. If you lay everything out, you are more likely to get the results you want.

    4.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
      They were good on a project basis with strict deadlines but could improve their ad hoc timelines.
    • 4.0 Cost
      Value / within estimates
      The value is good.
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Dev for B2B Lottery Syndicate Software Platform

    “Their ability to transform an idea into a brief into a finished product was great.”

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Feb. 2017 - Feb. 2018
    Project summary: 

    Polcode designed and developed a customized Symphony platform from scratch, building wireframes and writing code.

    The Reviewer
     
    1-10 Employees
     
    London, United Kingdom
    Josh Darby
    Director & Co-Founder, Cloud Canyon Media
     
    Verified
    The Review
    Feedback summary: 

    With 6,000 current registered users, the minimum viable product has helped secure startup funding. The platform’s high-quality code was the output of an effectively-managed process applying technical expertise to move the idea from concept to finished product.

    BACKGROUND

    Introduce your business and what you do there.

    I'm a Director and Co-founder at Cloud Canyon Media. We’re a startup creating a lottery syndicate platform. The platform buys real tickets for various lotteries around the world and splits those tickets up into syndicates for individual users to pick a mix of different lotteries. Users get the benefits of playing in a syndicate, which are pooled entries that give you much greater chances of winning the prize.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    We were a startup with nothing more than a business idea. As co-founders with marketing backgrounds, we didn’t have technical expertise. We needed someone to take on the technology side for us—to develop the business idea into a fully-functional brief and then build the platform.

    SOLUTION

    What was the scope of their involvement?

    Polcode developed the brief and built our platform from scratch. The main the main task was web development which they did everything to get a fully customized site, including wireframes, UX, and web design.

    The platform is built on Symphony per their recommendation. It features a number of API integrations including an automatic lottery ticket purchasing system and a syndicate management system that automatically allocates customers into different syndicates. There’s also a third-party payment system to process recurring billing transactions.

    What is the team composition?

    We worked with a project manager and three different developers, including a primary developer who was with us for the duration of the project. They provided additional developers as and when we needed them.

    How did you come to work with Polcode?

    I’d worked very briefly with them in a previous role. At that time, I found them on Upwork. I’d had a very good experience with them and knew that they had good developers on staff. I invited them to pitch for the new project.

    They stood out compared to other firms by helping us to flesh out our idea into a brief. They eventually ended up telling us exactly what we needed and how it should work, which was fantastic.

    How much have you invested with them?

    We spent around $40,000.

    What is the status of this engagement?

    We worked together from about February 2017 to February 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Polcode’s brief was to create a minimum viable product, which they did successfully. We continue to build it out to improve it. We currently have over 6,000 registered customers. We're also close to securing investment.

    The quality of the code is fantastic. I’ve worked for large corporations in previous roles where we were using off-the-shelf software from well-established companies charging millions of dollars in licensing fees. What Polcode built for us is better than that.

    How did Polcode perform from a project management standpoint?

    We communicate through Skype. We use Github as well as Redmine for project management.

    They managed things efficiently. They were always able to tell us the exact timescales and potential bottlenecks that we would face.

    What did you find most impressive about them?

    Their level of expertise. Their ability to transform an idea into a brief into a finished product was great.

    Are there any areas they could improve?

    In terms of development, they're fantastic. They don't claim to be a design agency or particularly offer design services. They did supply designer but I don't think they have enough design resources.

    Do you have any advice for potential customers?

    Make sure you have a good discussion with your account or project manager beforehand to set expectations and understand the skill sets of the people who will be working with you.

    5.0
    Overall Score My experience was very good. Without Polcode, our business wouldn't be in the position it is today.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They did everything on time. Their scheduling was exceptional.
    • 5.0 Cost
      Value / within estimates
      Eastern Europe is a great place to find cost-effective resources. We were very happy with the pricing.
    • 4.5 Quality
      Service & deliverables
      It was very good.
    • 5.0 NPS
      Willing to refer
      I've already recommended them to other colleagues.

    Web Development for Digital Marketing Agency

    “Polcode delivers on their promises, offers great suggestions, and always comes in on the mark.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Sept. 2017 - Ongoing
    Project summary: 

    Polcode developed and implemented multiple WordPress sites with Salesforce integrations that let users access the CRM database. They ran QA testing and are currently working with Magento and PHP.

    The Reviewer
     
    1-10 Employees
     
    Toronto, Canada
    Director of Client Services, Digital Agency
     
    Verified
    The Review
    Feedback summary: 

    Polcode is an amiable, diligent, and forthcoming team. Their work in this engagement has created the basis for a successful long-term partnership. An exemplary project manager deftly navigated unforeseen challenges. They use cogent and responsive communication and secure skilled development talent.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the director of client services for a digital marketing agency. We offer online promotions, brand sites, apps, and other services in the digital space.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    We needed support with WordPress, Magento, PHP platforms, and a specific Salesforce integration. Our ideal long-term consulting and development partner would take initiative and stand by their work product.

    SOLUTION

    What was the scope of their involvement?

    We’re currently working on 2-3 projects together. Polcode completed all of the development, QA, and testing for our WordPress sites. A Salesforce integration lets our customers interact with the internal digital sales management software. They also developed our Magento project.

    What is the team composition?

    Polcode assigned us one developer along with a main point of contact.

    How did you come to work with Polcode?

    Polcode’s great results and feedback on Upwork caught our attention. We reached out to set up an interview. After meeting the team, they seemed like a fantastic partner.

    How much have you invested with them?

    We’ve spent $10,000 so far.

    What is the status of this engagement?

    We’ve been working since September 2017.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Polcode delivers on their promises, offers great suggestions, and always comes in on the mark. The team is fantastic and extremely professional. They’re clear, concise, and communicative; I wouldn’t hesitate to recommend them to anyone. The Magento project is still pending because our client opted to put it on hold. We worked on that site with a brand-new build, so there’s no previous data for comparison.

    How did Polcode perform from a project management standpoint?

    Polcode uses a Redmine tool and managed the process effectively. If a task is taking too long, they’re quick to let us know. Joanna (Senior HR & IT Recruitment Specialist, Polcode) is great at her job. Our initial WordPress developer left the company, and she promptly found a replacement and had me vet the potential new hire. After being brought up to speed, the new placement has been just as good as the original resource.

    What did you find most impressive about them?

    Polcode’s commitment to their projects and attention to detail is a unique attribute that’s hard to find in the development community. Our business model involves more external developers rather than internal resources. We’ve had a lot of experience vetting companies, and Polcode stands out from the crowd. Keeping their promises, they deliver on time and within the estimated budget. There’s very little drama, and they’re great all around.

    Are there any areas they could improve?

    I don’t have any suggestions.

    Do you have any advice for potential customers?

    Be frank and honest with them. If you have a strict budget limit, let them know. Giving them as much detail as you will help them accurately estimate the timeline and scope.

    5.0
    Overall Score I have very little complaints, which is rare. I haven’t been disappointed yet.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They always meet their deadlines and budget.
    • 5.0 Cost
      Value / within estimates
      They’re reasonably priced for what they do.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I’ve already recommended them to my colleagues.

    Web Development for CMS Organization

    "The relationship has been fantastic."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Apr. 2017 - Ongoing
    Project summary: 

    Polcode migrates servers on Laravel and PHP platforms. They also improve existing sites, focusing on e-commerce, marketing, and extensions. The team also provides emergency support.

    The Reviewer
     
    1-10 Employees
     
    Vancouver, Canada
    Partner & President, Digital Agency
     
    Verified
    The Review
    Feedback summary: 

    Their services and error-free results create value in a cost-effective process. Although the collaboration is international, but Polcode communicates in English and effectively on several platforms. Their skills, work ethic, and deliverables exceed expectations. They’re committed to customer satisfaction.

    BACKGROUND

    Introduce your business and what you do there.

    I am the partner and president of a digital agency.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    We specialize in the .Net platform. Our technical team needed additional help with PHP and Laravel.

    SOLUTION

    What was the scope of their involvement?

    They’ve done multiple server migrations. One project was in Laravel and another was in Opencart, which is PHP-based. In addition, they’ve improved sites’ e-commerce features, extensions, and marketing capabilities. Although this is an ongoing collaboration, we’ve had emergency support scenarios in which Polcode triaged services. In these instances, the team resolved functionality issues from previous vendors’ work.

    What is the team composition?

    Their team has about four people.

    How did you come to work with Polcode?

    We looked for an international vendor with more affordable costs. The agency needed to know open- source platforms, PHP specifically. We found them via an online search; they looked like a quality company.

    How much have you invested in them?

    We’ve spent between $10,000–$50,000.

    What is the status of this engagement?

    Work started in April 2017 and is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Their work is exceptional; there are no defects. The team finds deficiencies quickly in projects where they weren’t the original developer.

    How did Polcode perform from a project management standpoint?

    Although their remote location limits real-time communication, they use several platforms to keep the partnership effective. One team member worked over the holidays after his wife gave birth; the team provides exceptional service, but he particularly exceeded our expectations.

    What did you find most impressive about them?

    Their service offerings create value. The team is proficient at many skills; they also speak English well. They’ve made the process very smooth and cost-effective.

    Are there any areas they could improve?

    No, not based on my interaction. The relationship has been fantastic.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      The team is committed to client satisfaction. Many people work after hours or on vacation.
    • 5.0 Cost
      Value / within estimates
      Compared to North American vendors, I get better service and work ethic for a third of the cost.
    • 5.0 Quality
      Service & deliverables
      They do everything correctly the first time. Coding and deliverables are both high quality.
    • 5.0 NPS
      Willing to refer
      I would recommend them, but not publicly.

    Ruby on Rails Development for Distribution Center

    "They provided us with exceptionally qualified people, tailored to the specific level of complexity that we needed."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    May 2014 - Ongoing
    Project summary: 

    Polcode helped to migrate over 20 websites to Ruby on Rails. Each individual project required a different level of complexity and collaboration and the timeline was short.

    The Reviewer
     
    51-200 Employees
     
    Williston, Vermont
    Chief of Operations, American International Distribution Corporation
     
    Verified
    The Review
    Feedback summary: 

    The developers’ consistent, clear communication and adaptability ensured that the workflow was always efficient. The varying complexity of the overall project meant that the company’s assignment of appropriately skilled coders was essential. Polcode delivered an outstanding product every time.

    BACKGROUND

    Introduce your business and what you do there.

    I am the Chief of Operations at the American International Distribution Corporation, which is a fulfillment and distribution center that also designs, develops, and hosts websites and a financial reporting organization. We have clients ranging from publishers to non-governmental organizations, and we are located in Vermont.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    Our goal was to update the platform that held all of our websites from ASP to Ruby on Rails. Although we have a couple of in-house Ruby programmers, we needed more people to be able to complete the migration at a fast enough pace. Because we either fully host or host the checkout for at least twenty websites, it was quite an undertaking and required a high level of skill to complete.

    SOLUTION

    What was the scope of their involvement?

    Polcode was involved in every aspect of the platform migration, from the frontend and the UI to the backend, including developing the CMS (for which we use Refinery). We spec out what is required and design it with them through Basecamp; there is a lot of back-and-forth. When they complete the development, we push it to GitHub and test all of the changes. If everything works properly and looks good, then we make it live.

    Their work can range from simpler tasks to the most complex website we have ever undertaken. The latter project was a regular store in addition to containing blogging and interactive community functions, such as signing up for automated newsletters. Depending on the user, particular things would show up as part of the site’s targeted web experience. Polcode built this complicated website from the ground up.

    Other websites that they have built for us have been more of a straightforward migration. However, even those projects required Polcode to develop complicated, deep, and drillable sites that necessitated the option for self-service (in particular regarding subscription renewals, memberships, and standing order management). Additionally, every website includes a bug reporting feature that allows the users to catch any unanticipated errors using an automatically created Basecamp task, although bugs are infrequent in their work. In addition to the building of these sites and the code migration, they also continue to maintain many aspects of the web operations as well.

    What is the team composition?

    Our team at Polcode is organized through an account manager, with a group of developers assigned to your specific project(s). We have worked with three or four primary developers over the years to assist our own team in bringing those websites online on the new platform.

    How did you come to work with Polcode?

    We initially reached out to them via oDesk, which is now Upwork. When we are first assigned a developer from Polcode’s ranks, we conduct a handful of initial interviews to get a sense of their English fluency and their skillset. We assign them a couple of tasks to ensure that their stated abilities match our needs, and if that’s the case, we move forward with approving their assignment and providing them with their first full project.

    How much have you invested with them?

    We have spent close to half a million US dollars on our work with Polcode.

    What is the status of this engagement?

    We engaged their services in May 2014, and the relationship is ongoing with no foreseeable end date.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Considering the type of work with which they provide us, the primary metric for measuring their success is simply whether or not the website works when it is done. During our time with Polcode, we have moved over many different websites of varying complexity and they have all worked near-to-flawlessly.

    How did Polcode perform from a project management standpoint?

    For every new project, we hold a kickoff meeting with the account manager and the developer(s) to allow us to share all of the existing code and to clearly define the project. Over time, we build a rapport and an understanding of each others’ vocabulary and capabilities. Once they have carefully reviewed our needs, we start assigning all of the individual tasks for the website’s various functions on both the front- and backend. Their team provides us with different people to focus on individual aspects of the project, all working to achieve our common goal. The high level of consistent communication throughout the process has been the key to our partnership’s success. Their communication helps us to avoid any uncertainty on the status of their progress.

    Their management’s overall methodology was very effective, in part because despite the account manager’s general involvement, we primarily dealt directly with the coders who were providing us with Polcode’s services. In most of the day-to-day work, we bypassed the project manager, which created an efficient workflow.

    What did you find most impressive about them?

    They provided us with exceptionally qualified people, tailored to the specific level of complexity that we needed. But what truly stood out was the open, continuous, daily communication on the development side with our assigned programmers, which allowed us to see the progress being made on an hourly and daily basis. When we needed it, they worked extra hours – even on weekends – to get the work done by the expected date, going above and beyond the call of duty even when the deadline or project scope has changed on short notice. Their adaptability has helped to make the cooperative relationship work seamlessly.

    Working with Polcode, we feel as if we are getting the value for our money. We are able to see marked incremental positive progress on their work every single day on all the projects we have in progress with them at any time, which helps us know how to best spend our time regarding the working relationship.

    Do you have any advice for potential customers?

    Define the objective at the start of every partnership, and make sure to follow-up frequently, particularly at the outset. This will help you avoid accidental misunderstandings.

    5.0
    Overall Score We have had a great experience with them.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They have literally met every deadline that we have imposed, including ones that have moved.
    • 5.0 Cost
      Value / within estimates
      They are very reasonably priced, based on the complex level of coding that we require.
    • 4.5 Quality
      Service & deliverables
      There is always room for improvement, but we were very pleased with their work.
    • 5.0 NPS
      Willing to refer
      I don’t make recommendations lightly, but everything at Polcode has been superior.

    Intranet Development for Food Manufacturing Company

    “Polcode accommodates me 100% of the time, and does it with full efficiency.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    2007 - Ongoing
    Project summary: 

    Polcode structured an intranet on Ruby on Rails with features such as document sharing, workflow management, and automatic notifications.

    The Reviewer
     
    51-200 Employees
     
    Philadelphia, Pennsylvania
    Communications Manager, Food Manufacturing Company
     
    Verified
    The Review
    Feedback summary: 

    Customers and suppliers continue to praise the system’s systematic documentation and reliability. Polcode’s team is responsive and intuitive throughout projects, and their ability to work independently is advantageous. Their economical project management and task assignment are also notable.

    BACKGROUND

    Introduce your business and what you do there.

    We’re an industrial food manufacturing company that makes pasta for other, larger food companies. I’m the communications manager.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Polcode?

    As a food company, there are certain documentation regulations that we must follow, but we had no transparency within the various facilities. I saw the sales people were using outdated procedures to fill their sample requests, so I had the idea to automate the process.

    I wanted to create a workflow with tasks and notifications so that we could fill orders of samples for our customers. I wanted to be able to enter the order, and then send that order to the correct factory in our group, have the order filled, and receive reports and notifications throughout the process.

    I had a developer who was working on my public-facing website and writing the code for this intranet, but he disappeared after a year.

    SOLUTION

    What was the scope of their involvement?

    Polcode built an intranet for me via Ruby on Rails. I wrote out the workflow for the first process, which included a sample request, and then we implemented document sharing. They created the workflow based on my guidelines.

    We started with 1 application, and 10 years later, we now have a dozen applications that a couple of hundred of users across the country utilize. We interact with our customers and suppliers this way as well. We’re able to send our suppliers automatic notifications, and when their quality assurance documentation is out of date, we’re able to send notifications to our customers. When they make a complaint about a product arriving late or something being mislabeled, we’re able to document that.

    What is the team dynamic?

    We’ve worked with at least a dozen people. There were 2–3 people working on the project at any given time.

    How did you come to work with Polcode?

    After the previous developer left, I began searching for Rails developers. I wanted to find an agency that would provide redundancy in case I found myself without a developer again. It was important to be able to retain coders and project managers in order to keep the project flowing.

    I went on oDesk (now Upwork), and put out an RFQ [request for quotation] and statement of work. I reached out to Polcode because it looked like they could help me. I spoke with the project manager, and found that they were very affordable.

    How much have you invested with them?

    We’ve spent $500,000 over the course of our relationship.

    What is the status of this engagement?

    We started working with them in 2007.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’ve had so many compliments from our customers and suppliers, as well as from several inspectors. They’re amazed that we created this custom system. Polcode accommodates me 100% of the time, and does it with full efficiency. They did a great job, and taught me a lot as well.

    How did Polcode perform from a project management standpoint?

    They responded so quickly and so personally to anything I requested. I don’t give them a lot of project deadlines, and I ask them to take care of things independently, which they do. Unfortunately, we’ve had less work, so sometimes it may take a week to get something done. When we were billing a lot with them, they would turn things around faster, but we also understand that they have other projects. We use Redmine for project management.

    What did you find most impressive about them?

    They’ve always been extremely responsive, and they speak English very well. They are happy to discuss the project on a variety of platforms. They will Skype, email, talk on the phone, or do whatever I prefer.

    They’re very intuitive. We’ve had some minor translation issues, but for the most part, they understand and ask the right questions. They have good project managers who think about the workflow and assign tasks to the correct people.

    Are there any areas they could improve?

    No.

    5.0
    Overall Score We’ve had a long-term relationship that has enabled our company to grow significantly.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They always get my work done on time.
    • 5.0 Cost
      Value / within estimates
      They’re very inexpensive. Over time, it’s been an excellent investment.
    • 5.0 Quality
      Service & deliverables
      They’re very responsive.
    • 5.0 NPS
      Willing to refer
      I’ve already referred them to many people.