Polcode

Please describe your company and your position there.

I am the Head of Customer Service at GreenWay. GreenWay is the largest electric vehicle (EV) charging network in Poland and part of the largest network of EV charging stations in Central & Eastern Europe. As one would imagine, an EV charging network provider needs a robust 24/7 support solution to help drivers, owners, logistics and transportation owners navigate challenges in the real world.

For what projects/services did your company hire Polcode, and what were your goals?

The development task involved creating a dashboard for GreenWay’s hotline. Statistics were shown, such as the number of calls received, as well as calls “dropped” from users who had disconnected while waiting in the queue.

We also developed a call history tracker that covered the last 24 hours, showing GreenWay management information about the caller, call duration, as well as the phone line or agent that served the connection. The dashboard allows to calculate and displayed all KPI indicators, such as Service Level, Abandon rate, Waiting time, Talk time in real time for individual hotline numbers and Agents' statistics.

How did you select this vendor and what were the deciding factors?

We knew we wanted to work with an official partner of Twilio when developing the call solution. Earlier, Polcode implemented a professional IVR, which increased the quality of our service. Polcode has proven to be a very reliable partner. They very carefully recognized our needs and understood the way our company and customer service function.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project consisted of three phases. In the first phase, call statistics and notifications for agents about missed calls were implemented. The next step was to implement KPIs in real time. These statistics have become the basis for extensive real-time and historical reports of all quality indicators on our hotline. These statistics can be filtered on the level of our hotline numbers, queues and individual agents. Thanks to this, we can control their performance on an ongoing basis. Projekt was based on the Laravel technology using the API of the ZOHO Desk and Twilio programs.

How many people from the vendor's team worked with you, and what were their positions?

Two people were involved in working with us: Project Manager and a Programmer who also did tests.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The implemented tool allowed us to achieve very high KPI goals during the holiday season when the volume of calls increased. Thanks to the dashboard and statistics in the real time, we had full control over all calls ques and we could more effectively manage the work of our agents.

Describe their project management style, including communication tools and timeliness.

The project was managed and coordinated in an exemplary manner. We received a detailed plan with a list of activities and tasks, as well as a solid time frame. The project manager made sure that the work schedule was carried out according to plan. We were in regular contact every week. He contacted us as well when there were some unforeseen difficulties that caused some activities to be extended. We were always kept informed about the stage and status of the project as well as the tasks performed.

What did you find most impressive or unique about this company?

Project Manager perfectly coordinated the project. Thanks to him, we were able to complete and implement it efficiently. The Programmer, on the other hand, was very open to new challenges and was always looking for solutions. Especially in situations where there were unexpected limitations in systems.

Are there any areas for improvement or something they could have done differently?

I think that in the future it is worth hiring an additional person - a tester who would relieve the programmer. The Project Manager and programmer who worked with us also came to the same conclusions.

Introduce your business and what you do there.

I’m the managing partner for workITaround, an IT company for small and medium-sized enterprises (SMEs).

What challenge were you trying to address with Polcode?

We needed someone to develop a data management system for our customers.

What was the scope of their involvement?

Handling design and development, Polcode created the data management system according to our business requirements. We let them choose the technology because it didn’t matter to us. The technology just needed to be secure and easy to use. Their team created screen mockups and core data-collection features.

What is the team composition?

We were in contact with an account manager.

How did you come to work with Polcode?

We contacted a few Polish companies and conducted trial projects with each one. Polcode was the easiest to work with.

How much have you invested with them?

We’ve invested €50,000 (approximatively $54,400 USD).

What is the status of this engagement?

We started working together in July 2017, and the work is ongoing. Currently, we’re working on six projects together.

What evidence can you share that demonstrates the impact of the engagement?

We’re pretty happy with the results we receive from them.

How did Polcode perform from a project management standpoint?

We use email and Trello to correspond. Their team always delivers within acceptable ranges. The account manager tries her best to keep everybody happy.

We handle project management on our end by collecting business requirements and making plans. The process is very clear. First, my team goes to a customer and collects business requirements. Then, I transcribe the requirements and put them on a Trello board. Next, Polcode gives us an estimation and plan as to when they’ll be finished with developing our requested functionality.

What did you find most impressive about them?

We’re very happy with Polcode — that’s why we’ve stayed with them all these years. They’re flexible and always try to do their best. Processes are not always easy because of missing resources, but Polcode does their best for us and that’s good enough.

Are there any areas they could improve?

When we miss or forget to answer something, they don’t send a reminder. I’ve found that they’ll just leave it alone. When it comes up again, I check and find out that they asked questions a week or two ago without sending a reminder that it was urgent.

This doesn’t happen all the time. For some projects, the account manager notifies me of urgent tasks. It’s not really negative because my team should follow up more.

Do you have any advice for potential customers?

I advise them to visit Polcode in-person, this helped us a lot. Make sure to have a good understanding of your account manager.

Introduce your business and what you do there.

I’m the IT director at Peter Christian, a UK-based menswear company. We target consumers over 50 years old.

What challenge were you trying to address with Polcode?

We needed a team to develop our Magento 1 site. We weren’t pleased with our UK-based developer, so we decided to find a new agency.

What was the scope of their involvement?

We had a third-party create the designs, and Polcode developed the Magento 1 website based on those. They’ve helped us add new features to the site, including implementing payment functionalities. Their team integrated the platform with our back office, and are providing ongoing, daily support for other challenges. We’re planning to use their services when we upgrade to a Magento 2 platform in the future.

What is the team composition?

At the moment, their team provides a project manager and two developers.

How did you come to work with Polcode?

When we decided to hire a different agency for the project, we searched for European companies with Magento experience and discovered Polcode.

How much have you invested with them?

So far, we’ve spent in the $10,000–$50,000 range. When we move forward with the Magento 2 development, the price will be higher.

What is the status of this engagement?

The project began in May 2017, and we’re still working together.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have specific results, but we’re thrilled with the platform’s stability and the work Polcode continues to do for us. Because of their development support, we can strengthen and add new features to our site.

How did Polcode perform from a project management standpoint?

We have weekly calls for progress updates, and they quickly respond to any of our problems. They’ve implemented a ticketing system for managing the project, so we can add requests and make updates with their developers efficiently. Additionally, I’m confident they’ll handle the Magento 2 development well.

What did you find most impressive about them?

It’s hard to find strong Magento developers as a smaller company, so Polcode’s skill set has been valuable to us. Also, we were worried about a possible language barrier, but their English is excellent. Their team is quick to solve any issues we express— they’ve been a reliable partner.

Do you have any advice for potential customers?

It’s worth engaging with their team as much as possible. They’re friendly and strong communicators, so having regular contact with them will make for a smoother process.

Introduce your business and what you do there.

We are an e-learning company providing the aviation industry with training and a full solution for distribution, everything they need to maintain their education. It’s a platform for everything. I’m a product manager.

What challenge were you trying to address with Polcode?

We needed a partner who could provide us with a foundation of developers. They needed to have certain skill sets and knowledge in the subjects we develop in. Before, we had developers both in-house as well as outsourced, but we needed a better partner. That’s where Polcode came into the picture. We had the product already developed.

What was the scope of their involvement?

Polcode produces most of our content in terms of code. In-house, we have our developers for the managers like myself, but Polcode does the primary execution of our ideas and products. Lately, we have revamped our whole interface for the administrators and users. It involved a lot of moving around to give way to the training, and also utilizing the training class (a staff member or a private crew member). That had been a later project.

In the latest projects, we’ll have a backend powered by Laravel. So it’s an Open Source framework using PHP together with some JavaScript. We’re also using a framework called Vue, together with Ionic as a mobile language, Angular 2, and TypeScript. It’s comprised into one hybrid mobile application. There’s a lot of PHP and JavaScript in this company.

They have also developed various iOS applications with Android coming soon. They do everything we ask them to do.

What is the team dynamic?

Right now there are three team members. We have one lead programmer who is checking everything for us. We were happy with him. He basically reviewed the code and made sure everything was right and prepared for production use.

How did you come to work with Polcode?

I got in touch with them a long time ago, and then we looked on the market and their name came up again. So we started using them. We thought it was worth a shot.

How much have you invested with them?

A few hundred thousand dollars.

What is the status of this engagement?

We started working together in March 2013 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

There can be some challenges, of course, with the language and culture differences. But in terms of code quality and everything they produced for the actual product, it’s pretty good.

When using Polcode, we expect them to put their efforts into it. If something is needed or there is an emergency, they have been very helpful in terms of bugs or breakdowns. They have been very useful.

How did Polcode perform from a project management standpoint?

We’re generally doing pretty well, but outsourcing to programmers, developers, and engineers can involve some challenges because of culture and language. It’s been a long road to where we are today. Right now it’s pretty good.

What did you find most impressive about them?

They are a trustworthy company who is always trying to find a solution for us. They’re always flexible and fulfill our wishes. We’ve been very happy with that.

Are there any areas they could improve?

We don’t have any issues. It’s been quite easy. Everything’s right to the point and easy to discuss with them.

Introduce your business and what you do there.

We are a consumer brand that sells a premium range of teas, teabags, and tea ware to hotels, distributors, and high-end restaurants. We offer online sales for direct-to-consumer purchases.

What challenge were you trying to address with Polcode?

We had a previous development agency in place that went into liquidation. We needed a new agency to support work on the two platforms we use.

What was the scope of their involvement?

They support the work we do in WordPress and Magento. They mostly fulfill ad hoc requirements and initially helped complete some small projects left over from the previous company. They also support the website, add new features, and make bug fixes or general improvements.

At the beginning of 2018, we had a very specific new requirement to develop a trade portal for our B2B sales. We needed a way for our business customers to place larger orders on a different version of the website. We contracted Polcode to help with that project in addition to their ad hoc duties.

What is the team composition?

Normally, we work with a team of three. We have a client account service manager and two developers. A senior developer is in charge of one platform and a mid-level developer is responsible for the other. When we ran the trade portal, we also had a project manager and low-level developer to help with that project.

How did you come to work with Polcode?

We started looking for new agencies and knew about Polcode from a previous business I worked with. I knew the quality of their work and liked their turnaround times. I reached out to them and asked if they would take on our account.

How much have you invested with them?

We’ve spent around £30,000 (approximately $39,500 USD).

What is the status of this engagement?

We started working together in August or September 2017. We normally engage them on an ad hoc basis and are allotted a set number of hours each month for small projects. We take on larger projects on a separate contract basis. Our ad hoc relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Because of the nature of their work, we don’t have any easily attributable results from their ad hoc work. The trade portal has reduced the personnel hours spent processing big orders, so they’ve contributed to projects that have a positive impact on the company.

They don’t have a particularly proactive role with us, most of their work comes from specific requests we make for bug fixes and small improvements. They have helped us with longstanding issues we’ve had with our checkout system and improved our customer service journey. They’re very diligent with completing our requests, but we have a different sort of relationship with them than they may have with more active accounts.

How did Polcode perform from a project management standpoint?

We’ve employed them in two different ways. On an ad hoc basis, we only have a small number of hours allotted to us each month, which can be difficult to plan for. Our need of them isn’t always consistent, so we sometimes have to chase them and make sure they deliver the features and fixes we need in a given month.

For the trade portal project, we had a regular project manager who worked very well with us and kept us updated. We had regularly scheduled calls and were very proactive. It was a much more comfortable way of working together and we had a much better time with that project. We use email occasionally but mostly interact through Trello and Skype. We also have a standard bug management system.

What did you find most impressive about them?

Their technical knowledge and understanding of the platforms allow them to find solutions quickly. We certainly reap benefits from working with a senior developer.

Are there any areas they could improve?

Sometimes our core intent gets lost in translation, but we usually get our point across. They understand most of our needs very quickly and are very technically aware. They provide effective in-depth support and we have an atypical client-agency relationship that works well.

Do you have any advice for potential customers?

As with hiring any agency, do your homework and make sure your scope and briefing documents are clearly defined. If you lay everything out, you are more likely to get the results you want.

Introduce your business and what you do there.

Ratchet Host provides shared infrastructure and mobile hosting. I am the CEO and a co-founder of the company.

What challenge were you trying to address with Polcode?

We had a client in need of developers who could help update their podcasting app. They were getting rid of an old vendor, and needed to bring the Android and iOS solutions back to a stable form. Development of mobile apps is not our specialty, so we reached out to Polcode based on a reference.

What was the scope of their involvement?

Polcode essentially recovered the older code of the apps, and brought it back up to date, as well as added new functionalities, as requested. One of the main ones was further integration with the website, which hadn’t been working well until that point. There were many smaller things which had been removed by the previous company, like speeding app playback, adding favorites, using local storage to download episodes, and so on. Many of those functionalities were broken, so Polcode was in charge of fixing or adding them.

The app was developed natively for iOS and Android, using Objective-C and MySQL on the backend. Polcode also provided very limited design work for the apps. The client provided basic design guidelines, for the most part. The app had been completed prior to Polcode taking over, but it was severely out of date. They leveraged the same design and framework, and rebuilt some of the foundation.

The podcast is hosted on the client’s website, and the data ultimately feeds into the apps as well. Whenever a new podcast is posted, it generates an RSS feed which is ingested by iTunes and Google Play, as well as some other third-party services. The client also has an app which leverages an API for communication between the website, the apps, and the database. The information is pulled based on a user-management system and a description process.

I estimate that there were around 5 developers from Polcode’s side assigned to us. We had a dedicated project manager who was with us for the whole time, while the developers cycled in and out, and had various responsibilities ranging from the app development itself, to work on the WordPress website and QA.

How did you come to work with Polcode?

My CTO had worked with Polcode for his previous company, and recommended them as reliable developers.

How much have you invested with Polcode?

The cost of their work has been around $25,000.

What is the status of this engagement?

We started working with Polcode around February 2016. The project is ongoing. Our expertise is specifically around dedicated shared hosting and infrastructure, and we never wanted to get into the project management and development game. We initially acted as a middleman between the client and Polcode, given that the client was not tech-savvy. We translated many of their requirements and worked directly with Polcode and their project management in order to break those into a project plan for the developers. The long-term plan has been to hand the reigns over to Polcode entirely, and let them manage the project with the client. Our portion of the engagement completed in February 2017, but the work with the client is still ongoing, and we continue to consult them.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The only way in which we were able to measure the success of the app, prior to Polcode stepping in, was based on support tickets. I would say that, on average, we had 15-20 support tickets per day, directly associated with the app being nonfunctional. After Polcode implemented the new app and squashed a couple of bugs, the tickets were reduced to perhaps 2-3 per day. We implemented Crashlytics, which gave us a view of the app’s stability across Android and iOS. We saw great results, in the high 90^th percentile, for stable instances of the app across all devices.

Polcode did an amazing job of making the app stable, and getting it to a functional place for our client and their own subscriber base. There is still a long way to go with it, but I’m confident that they will be able to do it.

How did Polcode perform from a project management standpoint?

Our project manager was a phenomenal resource for the entire time. He held weekly status calls, gave us updates, and was very communicative. He used the tools which were convenient for us, such as Slack and Bitbucket, and adopted to our style. Our project manager did a phenomenal job of translating requirements, not only from us, but even from the nontechnical client. He was able to translate directly into tasks for the developers, in terms of specific coding languages, databases, and so on. He took things which were as simple as a brief sentence, and translated them into formal, documented requirements. I definitely appreciated his contributions enough to try to hire him myself.

What did you find most impressive about Polcode?

They’re flexible, adapt to requests, and have a lot of knowledgeable contractors which can be brought in and out as needed. Polcode is able to identify the right resource for the issue, so we won’t have WordPress developers working on iOS apps, for example. On top of having access to experts, we’ve worked differently in terms of payments and fixed estimates for different phases of the project. Polcode was able to hit those milestones and stay within budget. If there was any sort of overreach, they were communicative upfront, and warned us that we were approaching the hour limit.

Are there any areas Polcode could improve?

I honestly can’t think of anything. We were wanting to step out of the project management role a bit sooner than we did, but I don’t think that this is an issue of Polcode, as much as it was the client wanting to feel entirely comfortable.

Introduce your business and what you do there.

We’re a web consultancy working with clients to design, build, and maintain their online properties and mobile apps. We’re general contractors for websites. Even though we have our own developers, we hire out much of the work.

What challenge were you trying to address with Polcode?

We needed extra talent for completing a PHP Zend project.

What was the scope of their involvement?

We’ve partnered with Polcode on 6–7 projects using different technologies since our first engagement. They have provided staff augmentation; we have more Polcode developers working on our projects than internal staff. The main technology has been PHP, but we’re also working on a large project using Ruby on Rails. For this situation, we hired a whole team, including a project manager and 3 Ruby developers.

We focus on e-commerce with our websites, but features range depending on the type of project. We’ve built web apps to keep track of clients’ processes, client self-service, and backend administration interfaces.

We haven’t used Polcode for applications or aesthetic design since we have internal staff and other consultants for these roles.

How did you come to work with Polcode?

We have been hiring resources in Eastern Europe, especially Poland, for almost 10 years. We needed some fast talent who we could trust. I don’t remember how we found them initially, but we’ve established relationships with several of their project managers. 

How much have you invested with Polcode?

It would be hard to determine a cost, especially since we mix our expenses with external partners. Polcode’s cost has been in the high tens-of-thousands range.

What is the status of this engagement?

We started our first project with Polcode around June 2012. 

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Polcode acts like a part of our team, and we treat them as we would our internal developers. They have access to all our tools and get to work promptly. As such, I can’t state particular metrics about them.

For the most part, the work has been good, and we continue to hire them. Polcode can get projects done, and we’ve rarely had problems with their code. It’s human to make mistakes, and we’ve had to redo parts of the code at times, but we’ve been happy with Polcode’s quality overall.

How did Polcode perform from a project management standpoint?

When we used them for project management, they did a good job. Our Ruby on Rails project manager in particular was excellent. There has been deadline creep, but that was our fault in most cases. Polcode has done a great job in maintaining this.

The communication is good for the most part, especially with the project managers when we use them. The developers can become busy with other projects, and we may not hear from them for a couple of days, but they’re generally accessible for questions. We use JIRA and Slack currently. We also use Skype at times, depending on how long a developer is working with us. We invite longer-term resources to our Slack channels.

What did you find most impressive about Polcode?

Previously, when we were searching for talent, we had a large pool with many unknown resources whom we’d have to interview and test. Evaluating whether someone fits into our project takes time. With Polcode, I can contact the appropriate project manager for the technology we need and be fairly certain that we’ll receive a quality developer since they’ve already done all the vetting. This saves us time and lets us start working on projects quicker.

Are there any areas Polcode could improve?

It would always be nice to be able to call Polcode and get access to a developer right away, but they do have other clients. The detriment of working with any outsourced team is that they’re not always available exactly when we need them. This isn’t their fault, but we’d like to be their first priority all the time. 

Introduce your business and what you do there.

I'm a Director and Co-founder at Cloud Canyon Media. We’re a startup creating a lottery syndicate platform. The platform buys real tickets for various lotteries around the world and splits those tickets up into syndicates for individual users to pick a mix of different lotteries. Users get the benefits of playing in a syndicate, which are pooled entries that give you much greater chances of winning the prize.

What challenge were you trying to address with Polcode?

We were a startup with nothing more than a business idea. As co-founders with marketing backgrounds, we didn’t have technical expertise. We needed someone to take on the technology side for us—to develop the business idea into a fully-functional brief and then build the platform.

What was the scope of their involvement?

Polcode developed the brief and built our platform from scratch. The main the main task was web development which they did everything to get a fully customized site, including wireframes, UX, and web design.

The platform is built on Symphony per their recommendation. It features a number of API integrations including an automatic lottery ticket purchasing system and a syndicate management system that automatically allocates customers into different syndicates. There’s also a third-party payment system to process recurring billing transactions.

What is the team composition?

We worked with a project manager and three different developers, including a primary developer who was with us for the duration of the project. They provided additional developers as and when we needed them.

How did you come to work with Polcode?

I’d worked very briefly with them in a previous role. At that time, I found them on Upwork. I’d had a very good experience with them and knew that they had good developers on staff. I invited them to pitch for the new project.

They stood out compared to other firms by helping us to flesh out our idea into a brief. They eventually ended up telling us exactly what we needed and how it should work, which was fantastic.

How much have you invested with them?

We spent around $40,000.

What is the status of this engagement?

We worked together from about February 2017 to February 2018.

What evidence can you share that demonstrates the impact of the engagement?

Polcode’s brief was to create a minimum viable product, which they did successfully. We continue to build it out to improve it. We currently have over 6,000 registered customers. We're also close to securing investment.

The quality of the code is fantastic. I’ve worked for large corporations in previous roles where we were using off-the-shelf software from well-established companies charging millions of dollars in licensing fees. What Polcode built for us is better than that.

How did Polcode perform from a project management standpoint?

We communicate through Skype. We use Github as well as Redmine for project management.

They managed things efficiently. They were always able to tell us the exact timescales and potential bottlenecks that we would face.

What did you find most impressive about them?

Their level of expertise. Their ability to transform an idea into a brief into a finished product was great.

Are there any areas they could improve?

In terms of development, they're fantastic. They don't claim to be a design agency or particularly offer design services. They did supply designer but I don't think they have enough design resources.

Do you have any advice for potential customers?

Make sure you have a good discussion with your account or project manager beforehand to set expectations and understand the skill sets of the people who will be working with you.

Introduce your business and what you do there.

I’m the director of client services for a digital marketing agency. We offer online promotions, brand sites, apps, and other services in the digital space.

What challenge were you trying to address with Polcode?

We needed support with WordPress, Magento, PHP platforms, and a specific Salesforce integration. Our ideal long-term consulting and development partner would take initiative and stand by their work product.

What was the scope of their involvement?

We’re currently working on 2-3 projects together. Polcode completed all of the development, QA, and testing for our WordPress sites. A Salesforce integration lets our customers interact with the internal digital sales management software. They also developed our Magento project.

What is the team composition?

Polcode assigned us one developer along with a main point of contact.

How did you come to work with Polcode?

Polcode’s great results and feedback on Upwork caught our attention. We reached out to set up an interview. After meeting the team, they seemed like a fantastic partner.

How much have you invested with them?

We’ve spent $10,000 so far.

What is the status of this engagement?

We’ve been working since September 2017.

What evidence can you share that demonstrates the impact of the engagement?

Polcode delivers on their promises, offers great suggestions, and always comes in on the mark. The team is fantastic and extremely professional. They’re clear, concise, and communicative; I wouldn’t hesitate to recommend them to anyone. The Magento project is still pending because our client opted to put it on hold. We worked on that site with a brand-new build, so there’s no previous data for comparison.

How did Polcode perform from a project management standpoint?

Polcode uses a Redmine tool and managed the process effectively. If a task is taking too long, they’re quick to let us know. Joanna (Senior HR & IT Recruitment Specialist, Polcode) is great at her job. Our initial WordPress developer left the company, and she promptly found a replacement and had me vet the potential new hire. After being brought up to speed, the new placement has been just as good as the original resource.

What did you find most impressive about them?

Polcode’s commitment to their projects and attention to detail is a unique attribute that’s hard to find in the development community. Our business model involves more external developers rather than internal resources. We’ve had a lot of experience vetting companies, and Polcode stands out from the crowd. Keeping their promises, they deliver on time and within the estimated budget. There’s very little drama, and they’re great all around.

Are there any areas they could improve?

I don’t have any suggestions.

Do you have any advice for potential customers?

Be frank and honest with them. If you have a strict budget limit, let them know. Giving them as much detail as you will help them accurately estimate the timeline and scope.

Introduce your business and what you do there.

I am the partner and president of a digital agency.

What challenge were you trying to address with Polcode?

We specialize in the .Net platform. Our technical team needed additional help with PHP and Laravel.

What was the scope of their involvement?

They’ve done multiple server migrations. One project was in Laravel and another was in Opencart, which is PHP-based. In addition, they’ve improved sites’ e-commerce features, extensions, and marketing capabilities. Although this is an ongoing collaboration, we’ve had emergency support scenarios in which Polcode triaged services. In these instances, the team resolved functionality issues from previous vendors’ work.

What is the team composition?

Their team has about four people.

How did you come to work with Polcode?

We looked for an international vendor with more affordable costs. The agency needed to know open- source platforms, PHP specifically. We found them via an online search; they looked like a quality company.

How much have you invested in them?

We’ve spent between $10,000–$50,000.

What is the status of this engagement?

Work started in April 2017 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Their work is exceptional; there are no defects. The team finds deficiencies quickly in projects where they weren’t the original developer.

How did Polcode perform from a project management standpoint?

Although their remote location limits real-time communication, they use several platforms to keep the partnership effective. One team member worked over the holidays after his wife gave birth; the team provides exceptional service, but he particularly exceeded our expectations.

What did you find most impressive about them?

Their service offerings create value. The team is proficient at many skills; they also speak English well. They’ve made the process very smooth and cost-effective.

Are there any areas they could improve?

No, not based on my interaction. The relationship has been fantastic.