What evidence can you share that demonstrates the impact of the engagement?
TRIARE, LLC has been able to execute the most complex projects we’ve asked for. There’s never been anything that they haven’t been able to deliver — the sky is the limit for them.
The best thing about TRIARE, LLC is their leadership with Boris (CEO). He’s a Christian, and those values translate down through the company’s core values. From the top-down, he’s a calm, loving, gentle, strong leader. If they mess up, they make it right. They won’t try to make excuses. He always delivers what we need. They’ve worked weekends or 24-hour shifts when we’ve had emergency rush projects.
Their commitment and dependability stand out. As a leader of Shatterproof, we know we can come up with any solution we want for a client because we truly know that they’ll be able to execute it. They won’t create a fragile thing that can break easily — they do things well. We fully trust their team, and that’s rare.
We don’t see them as a third-party or a vendor, but they’re like our family. They’re a part of our team and they run the most advanced side of our company.
How did TRIARE, LLC perform from a project management standpoint?
They’ve been really great. They’ve got two lieutenants next to Boris who are really strong. As we’ve grown, they’ve had to hire more. They’ve done a really good job training them on how to communicate with us. They’ve also been really good about hearing us out whenever we have issues or frustrations. Boris acts immediately on any feedback.
Their time zone difference is nine hours ahead of us. Everyone at our company is virtual, and we have employees all over the world. TRIARE, LLC has been very accommodating about working with us. If it’s necessary, they’ve worked hours outside of their typical 8 a.m. to 5 p.m.
What did you find most impressive about them?
Our clients are always blown away by our work. Our creative work can be amazing, but if it doesn’t have a strong backbone like Boris’s team it’ll fall apart. So, that combination of strong creative and development work has skyrocketed our agency’s growth and quality. It’s been an amazing success for all of us. They’re a great partner. I have recommended them to a lot of other agencies.
Are there any areas they could improve?
Sometimes communication about the budget or what’s expected gets mistranslated from the top down. It always gets cleared up when we get on a call with Boris. But, being able to solve those things without the three of us would be great. If our account leads and their account managers could create solutions without needing owners all the time would be great. This has already gotten better over the past six months.
Do you have any advice for potential customers?
You need to have a clear scope of the requirements of the project. Without that, they don’t have full vision into what they need to do. Come in with the full project and technical requirements, a creative brief, a budget, and hours allocated very clearly on the size of the budget. Let them come back and adjust the hours as needed.
A project lead should work closely with TRIARE, LLC so that communication is always ongoing. It’s helpful to communicate in real-time what TRIARE, LLC needs to the client. That will be the key to success.
In result of the partnership, the client's business has experienced significant growth. A dependable, yet accommodating team, the vendor excels at delivering robust products. They are an accountable group that's truly invested in the client's success. Their leader is highly responsive to feedback.