TRIARE, LLC

BACKGROUND

Introduce your business and what you do there.

I’m the director of Torah Learning Resources Limited or iTorah, a religious organization that promotes Jewish resources. We have audio and video lectures from community speakers from the Syrian Jewish community and many other resources to study the Talmud, among other Jewish subjects. Think of it as TED.com, but specifically for Jews. We also have resources for a religious educational platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

My company's website has been running for over 20 years. In fact, I was just a user of the company's website, not an employee. However, I came into the project a few years ago when I contacted the company's president and asked him if he was interested in developing an app since it was much needed. I mentioned that twenty years ago, people didn’t really use apps, but now they are more prevalent, especially for educational projects like this.

As I said, I reached out to him, and he was interested. That makes me, basically, the app's donor. So, we set out to find developers who could help us.

SOLUTION

What was the scope of their involvement?

TRIARE, LLC has helped us develop and design our educational app. We first engaged them to clean up the previous developers' work. Then, I asked them to fix bugs and develop complicated features I didn't trust the last team to do, like importing documents to read alongside the audio.

Initially, the team presented an already developed app and invited us to customize it as we liked. After that, we enlisted around 30–50 different features we wanted to add to the app. Among them, I can highlight media player improvements, search and content implementation, and a real-time listening feature that reads aloud pages of the Talmud as the user reads them on a PDF on screen.

We have used key technologies like Flutter for iOS and Android for cross-platform development. We have just finished phase two with them and we’ll be moving into phase three soon. Not to mention, we've also tasked them with restructuring the entire website's backend. That project is ongoing.

What is the team composition?

We’ve worked with 5–10 people. I started off with Gregory, the project manager, but Anton replaced him. I’ve only been working with Anton for a month.

How did you come to work with TRIARE, LLC?

I placed several filters on Clutch and reviewed a few dozen companies I emailed and met with. TRIARE, LLC came out on top.

We actually hired TRIARE, LLC after a previous disappointing experience. We had engaged another group of developers for the project's first phase, but I was unsatisfied with them. They charged us for four months of work, and then it took them 16 months to complete the work. They were slow and unprofessional, and the app was buggy. So, we engaged TRIARE, LLC for the project's second phase.

What is the status of this engagement?

We started working together in July 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TRIARE, LLC has successfully developed the agreed-upon application and added complex features. The app is live, and we have a 4.9-star rating on the App Store for iOS and close to 800 ratings. So far, we have had around 15,000 downloads and added many features to the app.

Now, people can learn and download lectures on the go. The increased traffic comes from our own marketing efforts, but it's worth mentioning that we've perceived enhanced user satisfaction.

How did TRIARE, LLC perform from a project management standpoint?

To make a timeline comparison, the initial developers’ updates to add new features could take a month. TRIARE, LLC can do it in a week. In fact, when the other company did it in a month, they introduced new bugs, and now TRIARE, LLC does it cleanly.

Regarding project management, I should mention that I have one full-time job and four other jobs. One of the most difficult things about working with the original developers was that they needed hand-holding, and I didn’t have time for that. TRIARE, LLC has managed the project well and is fast and communicative, which makes it easier for a busy person like me to run my day-to-day operations.

They’re very transparent about staying on budget, which is unusual for development companies. Typically, software development companies are vague about their pricing structure. However, TRIARE, LLC sends a document with how many hours each task will take, and they break it down in a detailed way. For instance, if we want to add a feature, they’ll give us three different columns. They’ll say design will take this amount of hours, development will take these hours, and bug research will take these hours, too. It's all very clear.

In terms of communication, we use Google Meet and WhatsApp if needed. We have an Asana board with all these different tasks, and we've communicated through Slack to discuss the features and bugs we've wanted them to implement into the app.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Anton has been really good.

What did you find most impressive about them?

What impresses me the most about them is their professionalism and work ethic. They’re well-organized, structured, and communicative. I can only work with companies that run professionally since I have so many projects that I’m juggling simultaneously. I don’t have the extra time to correct people or make up for their mistakes. This is why I appreciate their professionalism. TRIARE, LLC has truly been a partner.

Are there any areas they could improve?

Overall, they're pretty good. Nonetheless, when I make design suggestions, I like to have a bit more back and forth rather than just implementing what I say. I like to have an overarching professional design opinion where they sometimes disagree with me. It’s not a major issue, but it’s a slight thing that has led me to bring in my designer occasionally.

Do you have any advice for potential customers?

TRIARE, LLC works on a professional level, and they expect their clients to operate in a professional manner as well. Engage them if your operations are well-run, not if you’re all over the place. They like to work with companies that operate similarly to them, so consider that.

BACKGROUND

Please describe your company and position.

I am the CTO of a software company 

Describe what your company does in a single sentence.

Short-term staffing in the medical and mining industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TRIARE, LLC to accomplish?

• Move from old, slow processes to an online booking platform
• Be able to scale more easily and efficiently
• Expand to multiple industries

SOLUTION

How did you find TRIARE, LLC?

Referral

Why did you select TRIARE, LLC over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from TRIARE, LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UI/UX design, creation of SRS documentation, architecture design, development of main application, testing, hand-off, and ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly sprints were completed on time and discussed and tested. The timeline of the project was reviewed regularly and openly. The adoption rate and feedback during beta testing has been very positive, proving that Triare has built an excellent product that works efficiently and to spec.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time, and where any issues arose during testing and development they were addressed promptly and thoroughly. Project management at Triare is excellent.

What was your primary form of communication with TRIARE, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

TRIARE, LLC's staff works hard to deliver technically excellent work and to be approachable, communicable, open, and friendly. This is key to establishing a good working relationship over different timezones and cultures, and Triare do it well.

Are there any areas for improvement or something TRIARE, LLC could have done differently?

Any major development project has unexpected issues that arise from time to time. Issues we had during V1 testing phase were addressed promptly and Triare took steps to bolster their team and ensure all bugs were caught, which worked very effectively.

BACKGROUND

Please describe your company and position.

I am the CEO of Parado

Describe what your company does in a single sentence.

E-commerce platform to sell clothes for kids.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TRIARE, LLC to accomplish?

• Redesign and develop website for our online store

SOLUTION

How did you find TRIARE, LLC?

• Online Search
• Referral

Why did you select TRIARE, LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from TRIARE, LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The webstore will serve as a platform for showcasing products, facilitating online transactions, and enhancing the overall user experience. The development process will adhere to industry best practices and incorporate cutting-edge technologies to ensure optimal performance, scalability, and security. Key Deliverables:

• Requirements Gathering:
  • Conduct thorough discussions with the client to understand their business goals, target audience, and unique requirements.
  • Document all gathered requirements to serve as the foundation for the development process.
• Design Phase:
  • Create wireframes and mockups to visualize the layout, structure, and user interface of the webstore.
  • Seek client feedback and iterate on designs until final approval is obtained.
  • Develop a responsive design to ensure seamless functionality across various devices and screen sizes.
• Development:
  • Implement front-end development using HTML, CSS, and JavaScript to bring the approved designs to life.
  • Integrate back-end functionalities using appropriate technologies such as PHP, Python, or Node.js.
  • Develop custom features and functionalities tailored to the client's specific needs, such as product catalog management, user authentication, payment gateways integration, and order processing.
  • Implement robust security measures to safeguard user data and prevent unauthorized access.
• Testing:
  • Conduct comprehensive testing across multiple browsers and devices to ensure compatibility and optimal performance.
  • Perform functionality testing to validate all features and functionalities according to the specified requirements.
  • Identify and rectify any bugs or issues discovered during testing to ensure a seamless user experience.
• Deployment:
  • Deploy the webstore to the client's chosen hosting environment, ensuring smooth transition and minimal downtime.
  • Configure server settings and optimize performance for efficient operation.
  • Conduct final testing in the live environment to confirm proper functionality and usability.
• Training and Documentation:
  • Provide training sessions for the client's staff on how to manage and maintain the webstore.
  • Create comprehensive documentation outlining the webstore's architecture, functionalities, and maintenance procedures.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in Online Sales: Measure the growth in online sales revenue post-launch compared to the baseline. This could include metrics such as total sales volume, average order value, and conversion rate.
• User Engagement Metrics: Track user engagement metrics such as time spent on site, pages visited per session, and bounce rate to assess the effectiveness of the webstore in capturing and retaining visitors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They consistently met deadlines, demonstrating a high level of efficiency and organization. Moreover, their responsiveness to our needs was exceptional, ensuring that any concerns or requirements were addressed promptly and effectively.

What was your primary form of communication with TRIARE, LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about TRIARE team was their unparalleled commitment to innovation and quality. Their unique ability to blend cutting-edge technologies with a deep understanding of our business needs truly set them apart. Moreover, their proactive approach to problem-solving and their dedication to exceeding expectations made our collaboration a truly remarkable experience.

Are there any areas for improvement or something TRIARE, LLC could have done differently?

TRIARE performed admirably, and there were no significant areas for improvement or actions they could have done differently. They consistently met our expectations and delivered exceptional results throughout our collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a finance and accounting services company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

I hired TRIARE, LLC for website design and development. We previously worked with another company and weren’t satisfied with the result, so we decided to bring in TRIARE, LLC. 

SOLUTION

What was the scope of their involvement?

The team hit the ground running and designed the site. They also migrated content to the new site. During every meeting, TRIARE, LLC provided us with visuals and various design options to choose from. Figma was used for the design work, and TRIARE, LLC helped us find a hosting company. 

What is the team composition?

We primarily worked with a project manager and an individual who doubled as a designer and developer. 

How did you come to work with TRIARE, LLC?

I found TRIARE, LLC through a Google search. We contacted them, and they got back to us very quickly. We were looking at about three companies to start, but TRIARE, LLC gave us confidence that they were the right company to work with. They were responsive and consistently communicated with us. After discussing the requirements and the engagement layout, we decided to move forward with TRIARE, LLC. 

Another driving factor for working with TRIARE, LLC was that we would own the site once it was completed. This was an appealing offer for us because not every company had this option. 

What is the status of this engagement?

We worked together between April–May 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were satisfied with the look of the website and overall presentation. The site has exceeded our expectations and is up and running. Since working with TRIARE, LLC, we’ve seen increased traffic. We plan on working with them again in the future. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Mariia (UX Designer); she handled the issues we ran into like a professional and was always responsive to our needs. 

How did TRIARE, LLC perform from a project management standpoint?

TRIARE, LLC completed the project ahead of time and stayed within budget. We had an issue during our warranty period, but they handled it quickly and efficiently. We weren’t in the same time zone, but they were accommodating and always completed work. The team was easy to communicate with and ensured everything was clear between our teams. 

We were extremely impressed with the project manager and the designer we worked with. They were able to take care of all of our issues professionally, and we never had to chase them down. 

Even though their team was working remotely and from different locations, they collaborated seamlessly and made everything easy on our end. We communicated via email and Google Meet. 

What did you find most impressive about them?

The team went above and beyond despite the Russian Invasion. We were so impressed with their professionalism and dedication to completing the work. The team was experienced and knowledgeable; we couldn’t have asked for more. We knew nothing about website design and development, and TRIARE, LLC made the process easy. 

The team was organized and prepared for everything that came up. The engagement was absolutely worth it; TRIARE, LLC followed through on every one of their promises. 

Are there any areas they could improve?

I have no complaints; I wouldn’t have changed anything about the engagement. 

Do you have any advice for potential customers?

Anyone who uses their services will quickly see how professional and wonderful they are to work with. 

BACKGROUND

Please describe your company and position.

I am the Digital Project Manager of an advertising & marketing company

Describe what your company does in a single sentence.

Marketing agency who sells success

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TRIARE, LLC to accomplish?

• Web development

SOLUTION

How did you find TRIARE, LLC?

Online Search

Why did you select TRIARE, LLC over others?

Professional communication

How many teammates from TRIARE, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web development, Bugfixing, Feature implementation, Website optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Triare for over two years now, we have consistently been impressed by their commitment to delivering pixel-perfect frontend designs. Our collaboration on numerous successful projects has resulted in aesthetically pleasing and highly functional websites. Triare's ability to swiftly implement projects without compromising on quality has been a standout feature of our partnership. 

From the inception to the completion of every project, Triare has ensured a smooth and timely execution. Their team's accessibility, clear communication, and dedication have been exemplary, significantly contributing to our projects' success. What we appreciate the most about Triare is not just the fantastic websites we've received, but the trusting partnership we've built over the years. We are extremely grateful for their unwavering commitment to excellence and eagerly anticipate more shared success in future projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our collaboration with Triare has been nothing short of outstanding! Their robust and well-structured project management approach has paved the way for a smooth and timely implementation of our projects. The team's commendable accessibility and clear communication have been instrumental, providing us with invaluable support throughout each stage of the project process.

What was your primary form of communication with TRIARE, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The technical prowess demonstrated by TRIARE, LLC was truly impressive, and their extensive industry experience facilitated the creation of innovative solutions. However, it's the dedicated and affable individuals within their team that truly set them apart. Their unique blend of technical brilliance, industry experience, and a team of wonderful individuals has ensured that our projects have been nothing less than a resounding success.

Are there any areas for improvement or something TRIARE, LLC could have done differently?

Currently, we cannot suggest any improvements. We hope that the projects continue to run as smoothly as they have been so far.

BACKGROUND

Please describe your company and position.

I am the Project Manager of B&O Service AG

Describe what your company does in a single sentence.

We are a technical service provider for real eastate holding companies in Germany where we maintain the appartments and buildings, fix broken inventory and refurbish whole appartments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TRIARE, LLC to accomplish?

• Build an SDK that uses our current business logic and backend
• Build an APP that surrounds the SDK

SOLUTION

How did you find TRIARE, LLC?

Referral

Why did you select TRIARE, LLC over others?

Referred to me

What was the size of TRIARE, LLC’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an SDK and APP that uses functionality already used in own-built web-appliction by using existing backend for both Android and iOs. SDK enables users to use a known application in which the sdk shall be implemented in order to submit damage reportings that will be sent to our backend/management ERP for operational purposes. Key deliverables were source code for both operating systerms

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• none, yet. Still in pre-rollout phase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TRIARE, LLC's project management was on point. Deliveries were on time and communication, though delayed by time zones and virtual only, was quick and sufficient.

What was your primary form of communication with TRIARE, LLC?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Communication was held in third party languague (English) for both teams and it was handled very professionally. The little losses in translation were met by if neccessary personal virtual meetings to clear araised issues. Triare's team seemd to be well prepared for meetings and showd effort to understand the business logic behind the implementations. Both PM and Dev-team appeard to be highly professional in their approach.

Are there any areas for improvement or something TRIARE, LLC could have done differently?

The provided communication tools (e.g. slack, shared docs) where a little confusing since they were yet again additional tools to keep track with. Especially the shared documents (feedback communication) could be improved or moved to different method so it is easier to provide the feedback alongside corresponding screenshots or screen recordings.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of BetterMaps, a mapping and navigation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We needed help with writing our Android app code.

SOLUTION

What was the scope of their involvement?

TRIARE, LLC does Android code writing for us. They built up the usability documentation, which was something we needed to assess our success and failures in the app space, which included how the user interacted with the UI. After that, they used our existing iOS app as a template to create the Android platform from scratch.

What is the team composition?

I’ve been working with Boris (CEO), Arnold (IT Project Manager), and Svitlana (CMO).

How did you come to work with TRIARE, LLC?

They were referred to us by another partner who used their services for another project.

How much money have you invested in this partnership?

We’ve spent $15,000–$20,000 with them so far.

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is great, and we haven’t had any negative feedback on the app. Also, crashes are low; we have 1–2 out of tens of thousands of uses. Overall, they’re always honest and open.

How did TRIARE, LLC perform from a project management standpoint?

They hit deadlines — we haven’t had any problems with that. They’re also excellent and above my expectations in keeping us updated and solving our questions and issues — I’ve never waited more than 24 hours for a reply from them. Regarding communication, we use Skype due to my request, and they’re never late.

What did you find most impressive about them?

TRIARE, LLC are great at opening honest dialogs; if they can’t do something, they let me know, and if they can, their team tells me within how many days and how much money. In addition to that, they adapt to my budget to deliver what I need.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — I don’t even know how they’re managing to deliver within our expectations despite the Russian Invasion of Ukraine they’re living in now.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a startup company that has developed a technology to help basketball players improve their shooting and dribbling.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We had a different organization making the mobile application for our product. They consolidated, so we had to find a new organization.

SOLUTION

What was the scope of their involvement?

TRIARE took over the development of our mobile application for iOS and Android. They’ve worked on enhancements, bug fixes, and so on for the two systems. We initially gave them the specifications of the work. Since we had an existing application, they had a lot of graphics and information.

What is the team composition?

We interface with the company owner, a program manager, a lead developer for iOS, and a lead developer for Android. Additionally, there are probably 1–2 other people on the project.

How did you come to work with TRIARE, LLC?

They were referred.

How much have you invested with them?

We’ve spent about $50,000.

What is the status of this engagement?

We began working together in August 2021, and we’re currently engaged with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We evaluate their work and test it — if it looks good, we release it to customers. We’ve gotten positive feedback from users, even if different groups developed it. They’re still working on newer versions, but the application is already available in the app stores.

How did TRIARE, LLC perform from a project management standpoint?

It’s been pretty good. We use Trello to give them feedback and Slack, emails, and phone calls to communicate.

What did you find most impressive about them?

We’ve been impressed with their developers. They’re bright and thoughtful about what they do.

Are there any areas they could improve?

It’d be better to have more frequent communication.

Do you have any advice for potential customers?

Try to initiate communication more frequently than what they’d do independently. I’m pretty busy, so I have to rely on them to start conversations.

BACKGROUND

Please describe your company and your position there.

I am the Head of Marketing at a company that works with financial institutions to implement operational and marketing software

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRIARE, LLC?

We had a tool that had been built prior to me starting at the company. The tool took over 5 years to develope and the UI.UX reflected that of a 2010 piece of software. We needed Triare to help us completely revamp the UI.UX for this product and to then help us with the rest of our product redesigns.

SOLUTION

How did you select this vendor?

I have worked with Triare at a past company and loved the work they did so I brought them on as a vendor when i started at my current company

Describe the project in detail and walk through the stages of the project.

The team conducted research on the product itself and set up interviews with existing users bother internally and externally to determine the best way to structure the new workflows and processes. After the research was documented and reviewed by me, we had weekly calls to review the proposed changes that had been made. At that time, they would take my feedback and implement it to finalize a particular section. Timelines were reviewed at the end of each call so I always knew where we were at in the process. Upon completion, all assets and documentation were delivered promptly.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked with the UI.UX designer and the project manager. The CEO would also join the call occasionally to ensure that things were moving smoothly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The UI/UX that was designed is leaps and bounds better than what we had before. It has already helped

How effective was the workflow between your team and theirs?

The project manager was easy to communicate and get ahold of. Anything that was brought up during a meeting was addressed and solved by the next meeting.

What did you find most impressive or unique about this company?

We were impressed with their consultative approach. Other development firms I have worked with will simple do what you explain. Triare takes the time to think like a user and bring up certain faults or discrepancies that may arise and present these findings to us so that we are educated and able to make a decision based off of having all of the information.

Are there any areas for improvement or something they could have done differently?

No suggestions for improvement at this time.