What evidence can you share that demonstrates the impact of the engagement?
Merixstudio has performed quite well. From the beginning, they assigned a project coordinator who pushed the effort, enforced active communication and involved us whenever they became stuck. We onboarded Merixstudio’s team well, and communication improved after that.
Merixstudio developed the entire frontend of our platform. Whatever the customer sees as coming from our company came from Merixstudio. Merixstudio was able to not only code it but deliver it in its entirety.
When asked for feedback, our users said that the frontend feels rock-solid, which is a testament to Merixstudio’s work. As software developers, we sometimes experience frustration interacting with applications because they feel too fragile or unstable, or because they feel too different between different browsers and devices, but Merixstudio’s frontend is rock-solid in comparison.
How did Merixstudio perform from a project management standpoint?
We don’t have a project manager on their team because we’re directing the project. The development and interaction processes are based on Atlassian’s Jira. We use the tool to interact with Merixstudio and hand over requirements, tickets, and specifications. We’ve worked in an agile way, so we didn’t have schedules.
What did you find most impressive about them?
Whenever there was a feeling of something not going well, such as the communication with a team member, Merixstudio had a good sense for it, and they had an excellent process to escalate issues in the best way. They addressed issues right away before they became problematic. They’re quite proactive when it comes to communication or anticipating issues with the team or the timetable. They contacted us immediately and requested a meeting, and stayed in touch for the next couple of weeks until they were sure the problem was covered. This helped a lot.
Are there any areas they could improve?
They’re not the least expensive option when it comes to offshoring, but it comes down to paying a price for quality.
When it came to choosing and onboarding new team members, the profiles offered by Merixstudio weren’t conclusive. Every team member had AngularJS skills, but it was difficult to understand whether they were experts or intermediate level. I’d like to choose potential members through a more standardized profile and have an easier way to find the right people without going through several interviews and explaining my needs multiple times.
Do you have any advice for future clients of theirs?
Clients should make expectations around resources clear from the beginning. It’s important to know the schedule as well as the number of resources needed on both sides. On one occasion, we didn’t share our plans enough in advance, so we lost one of our more important resources in the middle of the project. On the current project, we shared our plans for the next 12 months, and Merixstudio let us know about their bookings and the availability of different resources.