What evidence can you share that demonstrates the impact of the engagement?
There are a few tools that rate our site for its mobile friendliness. I also request feedback from our team members and customers, and I use analytics to track site traffic. Feedback from all those sources is excellent. We've received positive reviews on our website, and several users ask us who our vendor is.
How did ImageX perform from a project management standpoint?
I collaborate with several contractors, but they’re my favorite. They're efficient, friendly, and down to earth. They're always available and collaborative, very flexible and easy to work with. We update on a weekly to monthly basis, and they're always very responsive whenever we have a bug.
They meet all our deadlines and follow up with us, even after they finish a product. They're proactive and make sure we're satisfied with a product. We have bi-weekly calls, and I can reach them through Basecamp, email, or by phone.
What did you find most impressive about them?
I like how we plan our projects. They're very efficient, and they build structured schedules. They give constructive feedback on new functionality, and they're very collaborative.
Are there any areas they could improve?
I don't have any areas they should improve upon. I'm quite happy with them.
Do you have any advice for potential customers?
They're a very busy company, so be prepared to be time efficient with your resources and plan out your deadlines. Projects move quickly and at a high volume, so be well organized, friendly, and communicative.