How did you select this vendor?
Before I joined the YMCA in late 2016, several vendors had replied to an RFP for the redesign. However, as we learned more about the Open Y platform, we decided to change course. I began looking for a development company that understood the Y movement, had Drupal 8 expertise, and could function as an extension of our marketing communications team.
ImageX stood out because they took the time to listen to us. Instead of touting their successes with past clients or telling us what we wanted to hear, they asked probing questions and gave thoughtful answers. They worked with us on the budget, and their proposal thoroughly outlined the deliverables and expectations for both parties.
Describe the project in detail.
In addition to handling the project startup and management, ImageX provided discovery, design, and web development services. The initial project—the redesign of our main website—began in May 2017 and concluded in October 2017. The scope expanded to include a standalone website for our overnight camp. This work began in November 2017 and concluded six weeks later.
The project startup included a kickoff meeting, creating the work breakdown schedule, and setting up task-tracking and communication tools. The ImageX project manager was responsible for planning and task scheduling, issue management and escalation, budget monitoring, and status reporting. The project featured stages of agile development in which the team prioritized the scope in defined, time-limited sprints.
During the discovery phase of the project, ImageX fleshed out information we shared and tailored the deployment of Open Y to fit our goals and priorities. They also assisted with user-centric design, information architecture, and wireframing to ensure a strong UX for the end product.
In the first development stage, ImageX implemented a foundational web server and CMS infrastructure based on Drupal 8 and the Open Y distribution and assisted with media and content migrations. Our internal team worked on content updates and images. ImageX performed regular quality-assurance (QA) checks, including design QA, multiple-browser compatibility, and usability testing. For the second stage, they implemented prioritized enhancements to the website and worked with third parties to configure integrations.
What was the team composition?
During the initial project, I led the internal team with day-to-day assistance from our digital marketing specialist. A group of six internal stakeholders also participated in sitemap review, content analysis and editing, and discovery sprints. Before the site’s launch, additional stakeholders reviewed content and provided usability testing. ImageX assigned a project manager, business analyst, Open Y/Drupal 8 solutions architect, lead developer, and QA tester.
The second project was handled by our digital marketing specialist and camp director, along with the ImageX project manager/business analyst, lead developer, and QA tester.