Building a Smarter Web

Founded in 2001, ImageX is a technology & web agency with a global reach. We've help brands across the world such as Disney, Apple, YMCA, Samsung, Adidas, Adobe and Stanford University architect complex technical solutions and create meaningful digital experiences through user experience, content strategy, stunning visual design and ongoing digital strategy.

With offices in Vancouver, Canada, Kyiv, Ukraine and team members throughout North America, ImageX offers 24-hour web support to brands both big and small.

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2001
ImageX
163 West Hastings Street
Vancouver, BC V6B 1H5
Canada
ImageX
19А Khreschatyk Street
Kyiv, KY 02000
Ukraine

Portfolio

Key clients: 

Apple, YMCA, Adidas, Samsung, Stanford University, A&E, Disney.

The Fraser Institute - Women and Progress

YMCA of Western North Carolina

YMCA of Greater Twin Cities

King Abdullah University of Science & Technology

British Columbia Safety Authority Drupal 8 Redesign

AgileCraft - Site Redesign

Reviews

Sort by

UX/UI Design for Merged Nonprofit Website

“ImageX had a high level of UX/UI expertise.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - July 2018
Project summary: 

ImageX merged and streamlined the content of two existing websites within a tight deadline.

The Reviewer
 
1,001-5,000 Employees
 
San Francisco Bay Area
VP for Marketing, Nonprofit Organization
 
Verified
The Review
Feedback summary: 

ImageX’s efforts resulted in a dramatic boost in traffic and user engagement within a week of launch. The skilled team quickly built rapport with internal staff, inspiring trust with their clear communication and smooth workflow.

BACKGROUND

Please describe your company and your position there.

I am the marketing VP of a nonprofit dedicated to health, fitness, and youth development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ImageX?

Our company recently merged, so we had two websites with declining traffic and lack of attention to UX.

What were your goals for this project?

We wanted members and prospective clients to easily find the programs and services that would best meet their needs. We also wanted to increase overall traffic and engagement.

SOLUTION

How did you select this vendor?

ImageX came highly recommended by many colleagues. When we met with their team ourselves, we could certainly see why.

Describe the project in detail.

They merged two websites, streamlining content from several hundred pages to just over 250 pages. Each step of the project was done with customer experience at the forefront.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site offers an excellent customer experience for both mobile and desktop users. Traffic to our site doubled within the first week of our launch. Visitors to our site can now find what they need more quickly, as evidenced by the amount of time spent during sessions.

How effective was the workflow between your team and theirs?

Their project manager guided us through the process. Initially, we did an on-site kick-off with the ImageX team, and the face-to-face time gave our teams a chance to build a great rapport. The foundation of trust and the ability to effectively communicate with each other accelerated the pace of our project and contributed to the level of quality. We also had regular check-ins and the ability to add additional meetings.

What did you find most impressive about this company?

ImageX had a high level of UX/UI expertise. We hope we can build our next site with them, too.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Upgrade for Safety Nonprofit

"I was impressed by ImageX's pragmatic execution and composed, instructive leadership."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2017 - Dec. 2018
Project summary: 

ImageX upgraded an organization's CMS to Drupal and redesigned its website. They created user journeys, configured a new server, and revised and migrated existing content. 

The Reviewer
 
201-500 Employees
 
Vancouver, Canada
Geoff Burke
Web Development Business Partner, Technical Safety BC
 
Verified
The Review
Feedback summary: 

The website charted a 55% increase in traffic, earned praise from visitors, and won a prestigious dotCOMM award. ImageX managed the project capably, setting achievable goals while incorporating many preferences. Their flexible, practical approach was key to the project's success.

BACKGROUND

Please describe your company and your position there.

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment. In addition to issuing permits, licences, and certificates, we work to reduce safety risks through assessment, education, outreach, enforcement, and research. I'm the web development business partner, responsible for managing the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ImageX?

We hired them to review our website, redesign our site templates, and recommend a plan for upgrading our CMS  to Drupal.

What were your goals for this project?

The goal was to enhance our website, provide the best user experience, and help our clients find information efficiently and effectively. We wanted a secure, well-supported CMS that was easy to customize. Its architecture also needed to be reorganized.

SOLUTION

How did you select this vendor?

We selected ImageX after interviewing a shortlist of interested web development companies. Our selection committee overwhelmingly chose ImageX based on their proposal and presentation.

Can you go into detail about the services they provided and the scope of the project?

After an intensive onsite discovery session, ImageX created a discovery brief and project plan, reviewed user personas, and built user stories and features. Then they reviewed and refined the UX while recommending analytics and SEO strategies. 

They audited our site content and created an editorial calendar and a content governance plan. Through user testing sessions, they shaped, mapped, and prioritized content, then developed wireframes and static prototypes. They developed a home page and internal page templates. They also configured our server, installed our CMS, migrated content, and tested the system.

What was the team composition?

The project team from ImageX included a project manager, a senior business and UX architect, a senior product designer, a lead developer, and a senior digital strategist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They improved the usability and content of our website, which received kudos from external clients. Our traffic and page views increased by 55% in the second quarter of 2018, compared to the same period last year. The website also won gold in the 2018 dotCOMM Awards, an international competition honoring excellence in web creativity and digital communication.

How was project management arranged and how effective was it?

ImageX's project managers worked effectively to establish goals and requirements, create plans, and implement strategies. They built consensus and dealt prudently with challenges, showing flexibility and adaptability while focusing on the project's success.

What did you find most impressive about this company?

I was impressed by ImageX's pragmatic execution and composed, instructive leadership.

5.0
Overall Score I'm looking forward to a continuing partnership with ImageX.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The project progressed smoothly and launched on time.
  • 3.5 Cost
    Value / within estimates
    In line with our expectation, they delivered an extended scope on budget.
  • 4.0 Quality
    Service & deliverables
    The quality was excellent in every area.
  • 5.0 NPS
    Willing to refer
    They're a great team to work with.

Drupal Upgrade for Community Nonprofit

"ImageX stood out because they took the time to listen to us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Dec. 2017
Project summary: 

ImageX comprehensively redesigned two regional YMCA platforms by migrating the sites to Open Y and implementing a robust CMS to enhance functionality, improve UI/UX features, and allow easier maintenance.

The Reviewer
 
1,001-5,000 Employees
 
Asheville, North Carolina
Mary O. Ratcliffe
Marketing Director, YMCA of Western North Carolina
 
Verified
The Review
Feedback summary: 

Total views of both websites increased significantly, achieving respective growth rates of 152% and 129%. ImageX’s exceptional project management, attentive QA testing, and willingness to think through challenges helped the partnership succeed.

BACKGROUND

Please describe your company and your position there.

I lead marketing and communications efforts for the YMCA of Western North Carolina, a nonprofit that strengthens our community through youth development, healthy living, and social responsibility. We serve more than 60,000 people through seven YMCAs, dozens of program sites, and an overnight camp. We are the largest location for licensed school-aged child care in North Carolina and the first YMCA in the state to become an approved Medicare provider. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ImageX?

Our previous website was developed in 2010 on Drupal 6 when our organization didn’t have a centralized marketing team. Due to the high staff turnover and a lack of consistent training and oversight, the site had become unwieldy and hard to navigate. The redesign was a daunting task, and our small in-house team couldn’t manage a project of this scope alone.

What were your goals for this project?

We had several focal points for this project. First, we wanted a to improve our web presence as a sales tool and to enhance our community positioning. Second, we needed to reduce web development costs and risks by moving the website onto an open platform (Open Y). Third, we were looking to take advantage of new features in Drupal 8 and Open Y, including easy-to-add content management. Fourth, we wanted to enhance site functionality with key technical integrations, including support for online transactions. Finally, we also hoped to reduce our technical burden with a clean, new site for easier maintenance in the future.

    SOLUTION

    How did you select this vendor?

    Before I joined the YMCA in late 2016, several vendors had replied to an RFP for the redesign. However, as we learned more about the Open Y platform, we decided to change course. I began looking for a development company that understood the Y movement, had Drupal 8 expertise, and could function as an extension of our marketing communications team.

    ImageX stood out because they took the time to listen to us. Instead of touting their successes with past clients or telling us what we wanted to hear, they asked probing questions and gave thoughtful answers. They worked with us on the budget, and their proposal thoroughly outlined the deliverables and expectations for both parties.

    Describe the project in detail.

    In addition to handling the project startup and management, ImageX provided discovery, design, and web development services. The initial project—the redesign of our main website—began in May 2017 and concluded in October 2017. The scope expanded to include a standalone website for our overnight camp. This work began in November 2017 and concluded six weeks later.

    The project startup included a kickoff meeting, creating the work breakdown schedule, and setting up task-tracking and communication tools. The ImageX project manager was responsible for planning and task scheduling, issue management and escalation, budget monitoring, and status reporting. The project featured stages of agile development in which the team prioritized the scope in defined, time-limited sprints.

    During the discovery phase of the project, ImageX fleshed out information we shared and tailored the deployment of Open Y to fit our goals and priorities. They also assisted with user-centric design, information architecture, and wireframing to ensure a strong UX for the end product.

    In the first development stage, ImageX implemented a foundational web server and CMS infrastructure based on Drupal 8 and the Open Y distribution and assisted with media and content migrations. Our internal team worked on content updates and images. ImageX performed regular quality-assurance (QA) checks, including design QA, multiple-browser compatibility, and usability testing. For the second stage, they implemented prioritized enhancements to the website and worked with third parties to configure integrations.

    What was the team composition?

    During the initial project, I led the internal team with day-to-day assistance from our digital marketing specialist. A group of six internal stakeholders also participated in sitemap review, content analysis and editing, and discovery sprints. Before the site’s launch, additional stakeholders reviewed content and provided usability testing. ImageX assigned a project manager, business analyst, Open Y/Drupal 8 solutions architect, lead developer, and QA tester.

    The second project was handled by our digital marketing specialist and camp director, along with the ImageX project manager/business analyst, lead developer, and QA tester.

    RESULTS & FEEDBACK

    What outcomes or results can you share that demonstrate progress and/or success?

    Our association website has experienced 152% growth in page views since launching, and the average session duration lengthened by 22%. Total page views on the overnight camp website (which was formerly a set of subpages on the association site) have increased by 129%; the average session duration rose by 340%.

    The new camp website has also been a factor in enrollment growth. We reached 75% of our goal within eight weeks of launching—four months earlier than the year before.

    How effective was the project management?

    ImageX provided exceptional project management. They kept us on track throughout the discovery, development, and launch process.

    What did you find most impressive about this company?

    We needed a full-time partner who could hit the ground running while preserving our priorities and values. ImageX did not disappoint. They became virtual team members who were always there for us. Their willingness to listen and think through challenges, rather than trying to apply instant fixes, resulted in a custom website that exceeded our expectations.

    We didn’t just build a website together; we built a relationship that has strengthened over time and will contribute to the long-term success of our organization. 

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Website Management & Graphics for Law Firm

    “We've learned to rely on ImageX as a business partner—they think for us.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    June 2017 - Ongoing
    Project summary: 

    ImageX has assumed responsibility for website maintenance and management, including implementing security updates and enhanced features. The team also assists with graphic design.

    The Reviewer
     
    501-1,000 Employees
     
    Bridgeport, West Virginia
    Dan Swiger
    Director of Marketing, Steptoe & Johnson
     
    Verified
    The Review
    Feedback summary: 

    ImageX’s team inspires confidence because of their reliability, efficiency, and timeliness. They show a keen understanding of business goals and a willingness to adapt to organizational culture.

    BACKGROUND

    Please describe your company and your position there.

    I am the director of marketing for Steptoe & Johnson, an international law firm with over 300 attorneys across the U.S.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire ImageX?

    We hired them to manage our existing website and intranet as well as provide assistance with graphics.

    What were your goals for this project?

    We wanted to upgrade our firm's website and intranet.

    SOLUTION

    How did you select this vendor?

    They were recommended by a trusted partner in the industry.

    Describe the project in detail.

    Over the past several months, they have assisted with several maintenance issues and recommended appropriate security updates. Aside from handling routine maintenance, they’ve assisted with larger company initiatives and worked on special projects as needed. We’ve shared our ideas for website improvement, which they’ve helped turn into reality.

    What was the team composition?

    We’ve been working with a project manager and lead developer. Occasionally, we’ve received work from their creative resources.

    RESULTS & FEEDBACK

    What outcomes or results can you share that demonstrate progress and/or success?

    The transition was very seamless and resulted in a more secure website. So far, we’ve also been very pleased with their creative output.

    How effective was the project management?

    Their project management is very clear. We receive updates on a regular basis, while time and resource requirements are always clear and fair. They always hit their proposed timelines and have a great sense of how long something will take.

    What did you find most impressive about this company?

    They’ve embraced our unique culture and how that influences the direction of our website and intranet. They have gained our full confidence. We've learned to rely on ImageX as a business partner—they think for us.

    What tips or recommendations do you have?

    If you have a problem, call ImageX—you won't regret it. They’ll be honest and won't waste your valuable time. If they can't do the job, they'll say so up front. If they do take on the project, they deliver on their promises.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Dev & Support for e-Learning Site

    “ImageX has always met or exceeded our expectations in terms of timeline, quality, and general collaboration.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Feb. 2017 - Ongoing
    Project summary: 

    ImageX maintains a learning management system that targets academic and corporate users. They provide strategic insight and assist with ad hoc tasks, including a recent landing page refresh.

    The Reviewer
     
    51-200 Employees
     
    New York, New York
    Mike Roberts
    Director of Demand Generation, Schoology
     
    Verified
    The Review
    Feedback summary: 

    ImageX’s high-quality output has contributed to the success of the platform, which has millions of users globally. Their efficiency, punctuality, and transparency have led to a long-term collaboration.

    BACKGROUND

    Please describe your company and your position there.

    I am the director of demand generation for Schoology, an LMS [learning management system] focused on the education space. It has more than 20 million users worldwide.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire ImageX?

    We hired them for routine website maintenance. They’ve also worked on special projects such as landing page development and other ad hoc tasks.

    What were your goals for this project?

    We always wanted to have a web development partner who could support our digital marketing initiatives and give advice as needed.

    SOLUTION

    How did you select this vendor?

    Initially, we evaluated several other agencies. We selected this vendor after reading a number of positive reviews on various review sites and speaking to references they provided.

    Describe the project in detail.

    In the past year, they’ve completed a variety of projects for us. Recently, we launched a landing page aimed at furthering our brand and highlighting user stories. This page has a number of CSS animations and other elements that were implemented without any issues.

    What was the team composition?

    For the past 9 months, we’ve been working with a project manager and the lead developer. They assign additional resources based on the scope of our projects.

    RESULTS & FEEDBACK

    What outcomes or results can you share that demonstrate progress and/or success?

    To date, they’ve delivered all projects on time and within our budget. They’ve analyzed our specifications and provided feedback on the best way to accomplish our goals, which is helpful. Aside from solving business challenges on the web, they’ve also provided strategic guidance on implementing our ideas. As a result, we can easily grow and scale our web presence to meet future business needs.

    How effective was the project management?

    Their project management has been exceptional. All communication happens through Basecamp and a biweekly virtual meeting. They are always up front with requirements and resources required. At the end of each project, they share a full rundown of the actual resources used.

    What did you find most impressive about this company?

    As a development partner, ImageX has always met or exceeded our expectations in terms of timeline, quality, and general collaboration.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Drupal Redevelopment for Tech Firm

    "ImageX doesn’t make excuses, and they’re easy to work with."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Feb. 2016 - Ongoing
    Project summary: 

    ImageX overhauled a web platform following a major rebranding effort. The new solution is easily scalable, which is critical to future expansion. The project team remains focused on incremental enhancements. 

    The Reviewer
     
    51-200 Employees
     
    Austin, Texas
    Web Producer
     
    Verified
    The Review
    Feedback summary: 

    The launched site has evoked overwhelmingly positive user feedback, especially concerning the modern design and seamless UX. Convenient access to experienced developers and thoughtful project management make ImageX an ideal partner. 

    BACKGROUND

    Introduce your business and what you do there.

    I’m a web producer at an IT monitoring software company. We work with the world’s largest companies to ensure their IT services and applications are always functional. As the global leader in hybrid IT monitoring analytic software, we provide complete visibility for cloud, virtual, and physical IT environments. 

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with ImageX?

    Our company was going through a rebrand and needed a new website. Our existing website was built quickly and poorly before I came to the company. It was made internally and didn’t work well or look good, so we needed a new site. I am the only person handling this project from our end, so I knew I couldn’t do the whole thing by myself. 

    SOLUTION

    What was the scope of their involvement?

    We started building the site from the ground up. ImageX started by planning the site infrastructure and organization. Then, they handled wireframing before they did the development. We’ve continued to use them after the site was finished with a service agreement for ongoing development.

    Everything was built to the best practice standard. Our old site’s code had just been hacked together and wasn’t scalable or customizable. ImageX designed the new, responsive site based on what we knew we needed, allowing us to expand it in the future. It’s a content-based website with demand generation.

    ImageX did a large integration with us. Because we have a lead-generating website, we use the marketing automation software, Marketo. All of our forms are built in Drupal, but they’re actually Marketo forms, so there’s 2-way communication between Marketo and Drupal. That’s huge for us.

    We didn’t have a search function previously, and our documentation portal is now really robust. We just had PDFs before, and now we have PDFs as well as downloadable and viewable HTML files. We had ZenPack catalogs that are WordPress plugins for our product. It’s open-source, so you can build them yourself or use our pre-made ZenPacks. Our ZenPack catalog was hosted on Wiki but didn’t have a good UX, so ImageX built an entire new ZenPack catalog for us by working with our documentation team.

    We worked with a project manager, a lead developer, and 2 or 3 other developers from ImageX. At different stages, a business development planner helped us with the site architecture. We have an internal designer, so we came up with the design, but ImageX offered creative input.

    How did you come to work with ImageX?

    We wanted the site to be built on Drupal, and we wanted it done well. I started researching Drupal agencies that could be a true partner, not just a development shop. I made a list of 20 agencies and conducted phone interviews with all of them. I narrowed our options to 3 companies. ImageX felt more like a partner than the other choices. They also understood what we needed. They came to Texas from Canada to explain their services and give examples of work they had done before, which was impressive. Their development results were second to none.

    How much have you invested with ImageX?

    I don’t remember the cost of the project. We have a 50-hour per month service agreement with them.

    What is the status of this engagement?

    We started working with ImageX at the beginning of last year, and the relationship is ongoing. 

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

    ImageX helped us design the site with our end-customers in mind, which hadn’t been done previously. We have only gotten positive feedback about the site. Our company used to look at lot older but appears much more modern now. The site is the face of our company, and it actually matches our personality.

    We had a problem before where people weren’t able to find information. The new site has a much better UX and a stronger brand presence because it’s laid out well. From an admin experience, it’s great.

    How did ImageX perform from a project management standpoint?

    They don’t take shortcuts just to finish tasks quickly. They finish work on time and are flexible. ImageX doesn’t make excuses, and they’re easy to work with.

    What did you find most impressive about ImageX?

    They have the best developers that I’ve ever worked with. Their team is collaborative. Their head developer is able to speak to my manager as well as other developers, which is unusual and valuable. We used different agencies for marketing automation and SEO, and they worked well with all those teams.

    Are there any areas ImageX could improve?

    They could move to Texas. In all seriousness, I think they’re great. 

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      They’re extremely reasonable.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I have already recommended them.

    Drupal Implementation for Online University

    "They’ve been tremendously thoughtful partners."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Dec. 2016 - June 2017
    Project summary: 

    ImageX redesigned an aging proprietary site, implemented a responsive retrofit, and then migrated necessary data to Drupal. The dev team also upgraded the dynamic course listings available to students. 

    The Reviewer
     
    51-200 Employees
     
    Melrose Park, Pennsylvania
    Director
     
    Verified
    The Review
    Feedback summary: 

    The new site is more visually appealing and functionally reliable than its predecessor. Expert project management and communication skills let ImageX achieve what several other vendors believed impossible. 

    BACKGROUND

    Please describe your organization.

    I am the Web Master and Administrative Coordinator for Educational Services at a small, Jewish university on the east coast of the United States. We offer mostly graduate programs, and it’s almost entirely online. 

    OPPORTUNITY / CHALLENGE

    What business challenge were you trying to address with ImageX?

    One of the biggest issues with our old CMS-driven site and hosting provider was that they were proprietary, which meant we totally relied on them for any changes to the website– even for the minor things.

    I’m not a developer, but I have some basic web skills and I’m a pretty quick study. It was frustrating that, as the client, I didn’t have access to certain parts of the site where I could try to make changes myself. Because of that arrangement, everything would end up costing more money than we had within our approved annual budget, and our site was rapidly getting out of date. I had done some research and thought Drupal and Acquia, specifically, seemed like something we would want to try. At the end of the day, we needed a completely new design done within a very limited budget. 

    SOLUTION

    Please describe the scope of their involvement.

    There were a lot of things that were broken on the old site. It was really old and really bad. A lot of the content is similar but the way that it is presented has been completely overhauled. The new website is now mobile friendly and no longer fails on a lot of the web accessibility points like the old site did. The actual usable course listing functionality is different.

    We’re hoping to retain them for a service agreement. I’m trying to convince the people in charge of registering vendors, that it’s a good idea. I’m in the process of signing a service agreement with ImageX for a few hours a month for the Drupal security updates and whatever I can’t do. Though I’m feeling pretty confident in the backend. They’ve been really helpful in terms of training me.

    How did you come to work with ImageX?

    I was given the go ahead, after an extended amount of begging, to begin researching ways to make a new website for grads. The problem was we were super limited in terms of budget. About a year ago, Acquia had done a demo for us and I thought Acquia seemed cool as a host. I thought Drupal seemed really cool too.

    When I was given the go ahead, I asked Acquia about designers I should talk to and they referred me to a couple of different places that priced out something completely out of our budget for designing a new site. Then, I told them it seemed impossible and asked if they had anybody who could meet us with our constraints. They directed me to ImageX primarily because of the open EDU. I talked to Brent Wilker [VP, Business Development at ImageX] and told him that I knew a lot of the high cost was associated with designing everything from scratch, as opposed to using the out of the box stuff, as well as the content migration being expensive. I told him I would rather do the content migration myself if there was a way and for us to use the open EDU framework, and then customize from there. We were able to come up with a way to do it that was within our budget, which was pretty exciting.

    Could you provide a sense of the size of this initiative in financial terms?

    $30,000.

    What is the status of this engagement?

    We started working with them December 2016 and the site went live June 2017.

    RESULTS & FEEDBACK

    Could you share any statistics or metrics from this engagement?

    The new website really is different from top to bottom. Visually the website looks a lot better, but it also works very well. The search function actually works the way it should and isn't prone to error.

    How did ImageX perform from a project management standpoint?

    I had a dedicated project manager throughout the whole engagement. There were 22 people in Basecamp. About 18 of them were ImageX resources and the rest of them were internal employees. I only interacted with 4–5 resources on a regular basis and it depended on the skills necessary.

    I don’t have any complaints about the process. I’m thoroughly satisfied with the new site and they’ve been tremendously thoughtful partners. They were highly responsive and incredibly helpful. They were also excellent at training and enabling to be more self-sufficient. We used Basecamp extensively for communication, which made it seamless. I never had a difficult time getting in touch with ImageX or getting responses to my questions.

    What distinguishes ImageX from other providers?

    ImageX finished our project ahead of schedule and under budget. Every other designer I talked to thought our launch schedule impossible.

    Is there anything ImageX could have improved or done differently?

    I only have positive feedback.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I’d absolutely recommend them.

    Joint Flagship Program Development for Nonprofit

    "ImageX is closely aligned with our mission, produces great quality, and is an outstanding partner."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Feb. 2017 - Ongoing
    Project summary: 

    ImageX is collaboratively building an open digital platform for individual website creation by major nonprofit locations, streamlining development to reduce costs and promote cohesion throughout the network.

    The Reviewer
     
    1,001-5,000 Employees
     
    Minneapolis, Minnesota
    Associate VP of Digital Product Management, Nonprofit
     
    Verified
    The Review
    Feedback summary: 

    The collaborative solution attracted positive engagement from multiple stakeholders, many of which launched their own sites using the new stack. ImageX’s impressive coding, transparent communication, and willingness to work in tandem with other agencies strengthen the relationship. 

    BACKGROUND

    Introduce your business and what you do there.

    I am the associate vice president of digital products and innovation for a large nonprofit entity in North America. We’re part of a loosely federated organization that’s driven from the bottom up; we have over 800 locations across the United States, and each is independently owned and operated. Our network includes 900 different websites. I answer to the SVP of all of digital items, who answers to the chief experience officer.

    My job is split between working on projects specifically for the Twin Cities market as well as working on this new distributed initiative. I’m responsible for leveraging digital resources and making enhancements to serve our audience in the best way. 

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with ImageX?

    As an internationally recognized nonprofit, we can’t operate with the strength of a cohesive unit to capitalize on our 2,200 fitness facilities and 20 million gym members in the United States. We’re spending a lot of money on duplicating digital efforts 800 times over. This means we have less money to invest in what’s core to our mission, which is fostering Youth Development, Healthy Living, and Social Responsibility.

    It is essential that we invest our capital in a way that fostered collaboration across our network to bring down costs. We wanted to drive a philosophy of sharing and open collaboration. 

    SOLUTION

    What was the scope of their involvement?

    They’re helping us build a solution. ImageX is one of the lead agencies on our collaboration platform. ImageX has been our thought partner in creating a system of choice with different technology providers.

    ImageX is closely aligned with our mission, produces great quality, and is a fantastic partner. They recognize that we’re a nonprofit. They know we don’t always have robust technology teams and we often need a lot of help. Nonprofits can have half of the available budget and twice the needs of a for-profit organization.

    ImageX’s role mainly involves our distribution in Drupal, which allows any of our locations to get an enterprise-grade, fully responsive, mobile-optimized website within a few minutes through just a few clicks. They’ve helped us to determine a long-term approach from a strategy perspective in tandem with a few other agencies.

    ImageX also provided code for our open collaboration specifically. We launched the distribution publically in January 2017, and then we worked with ImageX to develop specific code for social media integration and search engine optimization (SEO). They built some innovative integrations with Google Analytics and Google Tag Manager that make it very easy for a content admin who may not have any technical expertise to get started with Google Analytics, allowing them to view site performance in real time.

    ImageX is impressive because they delivered great quality on time, within our budget, and with no issues or defects at all. Working with them was an absolute pleasure. In addition, I asked them to collaborate with our other agencies, and they did phenomenally well. As you can imagine, collaboration between agencies could have introduced a variety of potential conflicts, but that didn’t happen at all. If we had any issues, they openly and with transparency communicated with other agencies to find the solution and resolve the problem. I did not see any friction between ImageX and the other agencies. We liked them so much that we’re looking forward to working with them further on our open distribution in addition to those other agencies.  

    How many resources have been assigned to your project?

    I don’t know exactly how large the team was. I’ve worked primarily with a lead technical architect, Yuri, and with Brent, our account leader. They give suggestions to guide our long-term strategy. I also worked with a project manager to make sure that the work was on schedule and that we were invoiced appropriately. I’m sure they had a handful of developers writing code at the direction of Yuri.  

    How did you come to work with ImageX?

    Yuri actually used to be at another agency that was an original founder of the project. When he moved to ImageX, we followed and started talking to ImageX. We had a summit in Houston, Texas in February of 2017, and we invited partners that were interested in our open platform. Brent and Yuri came to Houston to meet with us. Once we learned that they were interested in working with mission-driven organizations and were aligned with our goals, it was clear that they’d be a great partner to try. We started by asking them to write a bit of code. What we got was great, and now we’re planning to have them do more.

    What is the status of this engagement?

    We started working with them in February of 2017, and the work is ongoing. 

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

    We’ve gotten good press because of the quality and the caliber of the partners writing the code. ImageX is among the top providers that we’ve worked with. The number of associations that are either interested or are committed to this initiative is growing daily. Right now, different locations are in various states of launching new websites. Many sites are in development and will launch this year. Another 25 associations have committed to either launching a site in the imminent future or leveraging a portion of the open code to augment their current web stack.

    Because they wrote code for a distribution, the work from Image X will not have the standard KPIs associated with a web project. Instead, we looked holistically at the open platform itself. One of our associated locations in Seattle has 19 different branches. They spent 6 figures when building their initial site, which was an early prototype of our open platform. With the new distribution and working with partners like ImageX, our associations have been able to reduce their costs by up to 70% and increase their speed to market by 75%. Some of our associations don’t have the funds to set up a Google Analytics account that integrated with their website. That’s why we have our out-of-the-box solution that enables easy setup and integration via the interface that ImageX built.  

    Over time, each association will gather usage information to continue to optimize their experiences at lower costs than using a proprietary platform. Through ImageX and the other agencies, everything worked properly. We didn’t have to go back to them with bug defects or things of that nature, so it saved us a lot of time.  

    Did ImageX make themselves available to organizations that had questions about their work?

    Our organizational movement in Australia has 34 associations. They just recently voted to consolidate 99% of those locations. Because they’re looking for a new web platform, I connected a decision-maker with Yuri at ImageX, and he helped them build an entire prototype site to be shared with their leadership. It’s important to be aware of the time difference between Vancouver and Australia. Yuri made himself available for hours at a time, often late at night, giving essentially free consulting to make sure our Australian counterparts were set up for success. ImageX showed that they believe in this platform. It was fantastic to connect a colleague with a partner like ImageX and know that they were in good hands. Our Australian colleagues had only positive feedback after their interactions with ImageX.  

    What did you find most impressive about ImageX?

    The productivity gains and ease of management are impressive. It was so easy to work with them. We truly feel like they are a partner. If we ran into an issue, they made it easy for me to trust them. Their communication was proactive from the start.  

    Are there any areas ImageX could improve?

    It’s been great so far. We’ve only been working with them for about 6 months, but I haven’t seen anything concerning.  

    5.0
    Overall Score They have absolutely fantastic service and are really invested in our success.
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I’d give them a 10 if I could.

    Drupal Web Dev for Building Materials Manufacturer

    "There were no surprises. When they said it would take an hour, it never took four."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Jan. 2017 - Ongoing
    Project summary: 

    ImageX performed backend and security upgrades on three associated websites. After another agency failed to deliver, ImageX repaired broken elements like a Google API-based locator tool and GEO coordinates.

    The Reviewer
     
    201 - 500 Employees
     
    Rancho Cordova, California
    Christian Martin
    Head of Marketing, PABCO Gypsum
     
    Verified
    The Review
    Feedback summary: 

    ImageX successfully fixed damaged site components, leading to a smoother web experience and contributing to a 20% increase in revenue. The team made significant improvements to overall code quality and managed the code base efficiently. Their project management skills were strong.

    BACKGROUND

    Introduce your business and what you do there.

    I work for PABCO Gypsum, which is a division of Pacific Coast Companies. We make drywall and advanced soundproofing materials for buildings. I’m the head of the marketing department.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with ImageX?

    I had a team of developers working on some upgrades to our Drupal CMS sites, and I wasn’t happy with the level of attention and quality they had. I was struggling with them a bit. The ImageX guys came highly recommended, so I gave them a shot. They were on-point to pick up where the previous development team had left off.

    SOLUTION

    What was the scope of their involvement?

    We had an existing Drupal site, and it lacked a little bit of style and pizazz on the frontend. More importantly, we have an advanced dealer locator, which uses the Google API. The previous developers were trying to get that all to work, and it was just littered with bugs and wasn’t working right. We couldn’t get our database to load. We couldn’t get the GEO coordinates accurate. It was just a whole slurry of things.

    The guys from ImageX came in and cleaned everything up. They gave the site a bit of a shakedown because I wasn’t very confident with the level of work the previous team had done. They kicked some of the gremlins out of the basement, if you will, and addressed potential security problems, and proposed some updates to it. Now it’s pretty polished and solid. It still needs a little bit of TLC, but it’s all fine-tuning from here. Before, it was just breaking.

    We don’t have an e-commerce module built on the site. We have a dealer and distributor channel to which we refer all our customers. There are three sites I control; pabcogypsum.com, quietrock.com – which is the site I really wanted some focus on – and pabcobuildingproducts.com. All three of those domains are under my control.

    ImageX worked with all three, with more focus put onto quietrock.com because of my sensitivity about that site. It had come a long way, and we left that site hanging when we were in phase two of development. So, most of their focus had been on quietrock.com. Some of the security updates and proposed fixes did get applied to the other domains as well. A lot of the bling, the stylizing, and the work done to that locator module was all on quiestrock.com. It didn’t affect the other sites.

    I didn’t ask to select their developers. I was told they had a fine group, and they were already primed by the person who recommendation them. They already knew a bit about my projects before they started. They were on-point to do all the heavy lifting for the development work. The site was already built, so they didn’t work on the design.

    How did you come to work with ImageX?

    They were a referral from another company I’d worked with in the past.

    How much have you invested with ImageX?

    We’ve invested around $20,000 so far.

    What is the status of this engagement?

    We started working together in January of 2017, and our relationship is ongoing. I was so pleased with their work that I decided to hopefully enter a service agreement with them.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    More people are using the dealer locator, and I’m not getting any errors coming through on the backend, so that’s good. It’s been a combined effort, through marketing and stuff, where people are going to that dealer locator now. I’ve been marketing it a lot lately, and luckily for me, people are actually getting into contact with dealers and buying the product, so that’s pretty substantial. I would say it’s improved by about 20%.

    How did ImageX perform from a project management standpoint?

    They’re excellent. There was a guy I was working with specifically over there, Leslie Cordell [Web Developer], and he’s been a rock star. He’s been a pleasure to work with so far. We mainly use email and phone to communicate.

    What did you find most impressive about ImageX?

    I’m a bit of a geek, so I could actually look at the code itself. I can say that the code is really clean. There’s not a whole lot of junk or residual copies of style sheets referencing a new entry somewhere. Sometimes developers make a copy of it somewhere and rename something, just to keep the ball rolling. The quality of the code is really spot-on. The level of detail is really spot-on. They’ve met every single requirement I’ve had. They’re very punctual. When they say something will only take about an hour or two, they mean it. There were no surprises. When they said it would take an hour, it never took four. Their estimations were spot-on. I’m very pleased with their dev team all around. It was awesome.

    Are there any areas ImageX could improve?

    No. I can’t think of anything. I’ve been really stoked with the work they’ve done.

    Do you have any advice for potential clients of theirs?

    When selecting a development team, you should get your head around your project before you start talking with them. It’ll speed things along and make the whole process a lot easier. People often don’t know what they want. ImageX is pretty good at talking through some of that stuff. They’re good at communicating with their clients, but the more the client knows out of the gate, the better. I think that goes without saying for any development group. It’s kind of a ‘No duh!’ but a lot of people don’t get that.

    5.0
    Overall Score I’m really floored by the level of quality in everything these guys are about. They’re rock stars.
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      Their pricing is incredibly competitive. Some development groups charge a lot more, and some might charge a lot less. It’s a little more expensive than some other places, but you get what you pay for.
    • 5.0 Quality
      Service & deliverables
      Every requirement was met in a timely fashion, even before the deadline at times. The communication was always on-point. It was perfect.
    • 5.0 NPS
      Willing to refer
      After working with several groups over the years, ImageX is my favorite so far. They’d be at the top of my list for a recommendation.

    Subcontracted Drupal Dev for Tech Consultancy

    "Sometimes the situation seems impossible ... but ImageX has always pulled it off."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    2014 - Ongoing
    Project summary: 

    An internal software group relies on ImageX to implement custom Drupal solutions. Multiple projects have been finished and several remain ongoing. 

    The Reviewer
     
    11-50 Employees
     
    California
    Operations Manager
     
    Verified
    The Review
    Feedback summary: 

    Responsiveness under pressure and the ability to comply with aggressive deadlines are two major strengths. Project teams are friendly, reliable, and experienced.

    BACKGROUND

    Introduce your business and what you do there.

    I work for a management consultancy business where we work with clients to help them with their management processes. I’m the operations manager.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with ImageX?

    We were unhappy with our previous developer and the hosting setup we had. We’re a Drupal based shop and we moved to Acquia, which is the primary Drupal host.

    SOLUTION

    What was the scope of their involvement?

    The first Drupal website ImageX built for us was a hackathon site which was a public website. It was a social collaboration website where people could come to the site and post challenges and people would respond to the challenges and post reviews and ratings. The last couple of years we’ve moved to doing systems that live inside client networks. They’ve been our ongoing development partner ever since. Every time we go in with a client, we develop new software for the client based on Drupal and that’s the work ImageX does. They serve as our development team and we’re the link between our client and ImageX. We’ve been extremely happy with the work they’ve done. The largest team that we’ve had work on a project has been five or six. I have a very good relationship with the lead developer.

    How did you come to work with ImageX?

    We asked Acquia for suggestions of developers and ImageX was one of the suggestions they gave us. We interviewed three companies that Acquia recommended and gave them each a proposal. ImageX had the most in-depth responses and the most reasonable rates to the proposal.

    What is the status of this engagement?

    We started working with them six years ago, and the work is ongoing.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    We’re very pleased with how the public site turned out. The bigger successes are the projects we’ve done in recent years where they’re for internal clients. We’ll work with a large company and get several thousand people participating on this platform to move new ideas forward and creating new processes. One of the clients had 5,000 active engaged users on the platform. The platform we’re currently working on will have upwards of 65,000 users when it’s done. Our previous developer did not provide deliverables in a timely manner and didn’t have a good grasp of the technology. When we switched to ImageX, things went much smoother and much faster. They are more reasonably priced and much more responsive.

    How did ImageX perform from a project management standpoint?

    I have access to the software inside their system.

    What did you find most impressive about ImageX?

    In my world, we work with high-level executives and deadlines can be really crazy and the clients don’t want to accept delays. Sometimes the situation seems impossible to get done in time, but ImageX has always pulled it off. They’ve been incredibly responsive in really demanding deadline situations. I know many other developers would not be as responsive.

    Are there any areas ImageX could improve?

    No. I’m a super happy customer.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer