Arounda

BACKGROUND

Please describe your company and position.

I am the Founder of a B2B SaaS company.

Describe what your company does in a single sentence.

B2B saas offering a new operating system to create digital identities for products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• UI/UX app design system overhaul
• UI/UX platform design system overhaul

SOLUTION

How did you find Arounda?

• Online Search
• Clutch Site

Why did you select Arounda over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Applicable case studies/clients

How many teammates from Arounda were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a unified design system for our app and platform applications that leverages the existing UI/UX library in our codebase while expanding it with custom components and branding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The creation of a unified design system for our app and platform applications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were assigned a product manager who served as our main point of contact for project progression and designer coordination. While the designers were largely autonomous and proactive, having a PM ensured smooth project management. Thanks to a well-structured plan, we successfully delivered the project on time.

What was your primary form of communication with Arounda?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

For all vendors and individuals we collaborate with, top-tier skills are a prerequisite, but proactivity is what truly sets great talent apart. The design team we ultimately chose at Arounda not only possessed the technical expertise to meet our requirements and the autonomy to execute with detailed design specs, but they consistently went above and beyond. They proactively brought forward improved suggestions, enhanced UI/UX flows, and thoughtful feature recommendations that strengthened our platform’s design system, making it more cohesive and elevating the overall user experience. True talent is demonstrated when a team delivers not just answers to your questions but even better solutions than you initially envisioned. I can't recommend Arounda enough for your design system needs. 

Are there any areas for improvement or something Arounda could have done differently?

Our project involved a complex design system requirement, and our team is notably more hands-on compared to most engagements. One potential improvement early on could be to ask the client about their preferred team member profiles or key qualities they value. While we were ultimately paired with a great and proactive team, as mentioned earlier, technical skill alone isn’t the only requirement. Aligning on priorities at the project’s outset could enhance initial team alignement fro the onset.

BACKGROUND

Please describe your company and position.

I am the CEO of Fineyra Global UAB

Describe what your company does in a single sentence.

A crypto wallet with an opportunity to open a crypto debit card

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• Branding
• Mobile App design
• Web site design

SOLUTION

How did you find Arounda?

• Online Search
• Referral
• Clutch Site

Why did you select Arounda over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arounda were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brand Identity Development

• Logo design, color palette, and typography selection.
• Creation of brand guidelines to ensure visual consistency.

Website Design & UI/UX

• High-fidelity wireframes and prototypes for a responsive website.
• Clean and modern UI aligned with our crypto-fintech audience.
• UX optimization to enhance user journey and conversions.

Mobile App UI/UX Design

• Wireframes and user flows for iOS and Android applications.
• Design of key screens: onboarding, wallet dashboard, transaction flow, and crypto card management.
• Interactive prototypes to test user experience before development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhanced Brand Recognition

• Successfully established a cohesive brand identity, making our crypto wallet visually distinct in a competitive market.
• Positive feedback from early users and stakeholders on brand aesthetics and consistency.

Improved User Experience & Engagement

• High-fidelity UI/UX designs led to a 30% reduction in estimated onboarding time for new users.
• User testing revealed a significant increase in task completion rates, particularly in wallet setup and transaction flows.

Optimized Website for Conversions

• Website design improvements resulted in higher engagement metrics, including lower bounce rates and increased session durations.
• Clearer information architecture and CTA placement enhanced user navigation, improving lead capture efficiency.

Seamless Handoff to Development

• Well-structured design files and documentation enabled a smooth transition to our development team, reducing rework and design-related bottlenecks.
• Early integration of UI components into our React Native app accelerated the development timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was great. Arounda has provided us with a very nice and clear estimations, which have always been achieved. Each time we have any change in our needs - it was well communicated and estimated.

What was your primary form of communication with Arounda?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Arounda was their deep understanding of the fintech and crypto space, combined with a user-centric approach to design. Unlike many design agencies that focus solely on aesthetics, their team prioritized functional UX and seamless user flows, ensuring that our cryptocurrency wallet and crypto card services were not only visually appealing but also intuitive and easy to navigate.

Additionally, their structured and iterative design process stood out. They actively incorporated user feedback at every stage, allowing us to refine and optimize the product before development. Their ability to balance creativity with practicality—delivering designs that were both innovative and technically feasible—was truly impressive.

Another unique aspect was their commitment to collaboration and responsiveness. They acted as an extension of our team, quickly adapting to our feedback, addressing challenges proactively, and maintaining excellent communication throughout the project. Their attention to detail and dedication to creating a standout UX made a real difference in our product’s development.

Are there any areas for improvement or something Arounda could have done differently?

During our cooperation, I couldn't find any

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Kismmet

Describe what your company does in a single sentence.

Helps people make genuine friendships and connections with other people in their 3 mile radius. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• Design a web app for Kismmet

SOLUTION

How did you find Arounda?

Online Search

Why did you select Arounda over others?

High ratings

How many teammates from Arounda were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UX UI design for Kismmet's web app, as well as a redesign of our current mobile app
Very Detailed and Error-free Figma Wireframe 
Branding Logo
Always on time with deadlines 
Great communication 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes: The project was thoughtfully divided into clear phases, and each part was completed exactly as I envisioned and delivered on time.

This level of reliability gives me great confidence in working with Arounda again in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every need and want I had was met with precision. As a very particular client who knows exactly what I want and how I want it, the team listened carefully and delivered on time, exceeding my expectations.

Roman, Inna, Julia, Roman, and Olga formed an exceptional team. They handled the UX/UI design for the Kismmet web app as well as the new version of the mobile app. Their ability to bring my vision to life, while maintaining a clean, intuitive, and user-friendly design, was truly impressive.

The entire process was seamless. They were attentive to feedback, highly collaborative, and detail-oriented, ensuring every element was just right. It was wonderful working with such a talented and professional team, and I look forward to continuing our collaboration in the future.

What was your primary form of communication with Arounda?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company was their exceptional organization and professionalism from start to finish. They clearly knew what they were doing at every stage of the process, which gave me great confidence in their abilities.

This isn’t my first project, and I’ve encountered plenty of people who can talk the talk but fall short when it comes to delivering. This team, however, truly walked the walk and exceeded my expectations.

Are there any areas for improvement or something Arounda could have done differently?

Honestly, no—there’s nothing I would change. 
The process was seamless, and the team exceeded my expectations at every step.

BACKGROUND

Please describe your company and position.

I am the Founder of Klink Finance

Describe what your company does in a single sentence.

Crypto platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• Platform design

SOLUTION

How did you find Arounda?

conference

Why did you select Arounda over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Arounda were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arounda completed a redesign of a cryptocurrency platform, delivering a modern and visually engaging user interface (UI) and an intuitive user experience (UX). The project focused on simplifying complex transactions, enhancing usability, and ensuring a seamless experience across all devices, positioning the platform as a user-friendly and competitive solution in the crypto space. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in measurable success, including increased user engagement, higher conversion rates, and improved retention. Users provided positive feedback on the enhanced design, while reduced support queries and expanded device compatibility demonstrated improved usability and broader reach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication and management were excellent. A dedicated project manager was assigned to our project, promptly assisting us with all types of requests

What was your primary form of communication with Arounda?

Virtual Meeting

What did you find most impressive or unique about this company?

 Arounda stands out due to their meticulous attention to detail, unwavering commitment to excellence, and an ability to think beyond conventional boundaries. They introduced a refreshing and innovative perspective to our project, consistently challenging norms and pushing the limits of conventional thinking. Their creativity and originality not only resulted in visually appealing solutions but also significantly enhanced the overall user experience. Throughout our collaboration, they demonstrated a proactive approach to problem-solving, always willing to go the extra mile. They seamlessly adapted to our requirements and incorporated feedback with enthusiasm, making the entire collaboration process enjoyable. We found no areas for improvement; our experience with Arounda was truly satisfying, and we couldn't identify any aspects that could have been handled differently. 

Are there any areas for improvement or something Arounda could have done differently?
everything was good  

BACKGROUND

Please describe your company and position.

I am the CEO of Rengage Inc

Describe what your company does in a single sentence.

Rengage is a platform designed to re-engage customers through personalized communication and targeted strategies to boost retention and loyalty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• Design our overall product experience
• Design our website and landing pages
• Using around our end to end UX design team

SOLUTION

How did you find Arounda?

• Online Search
• Clutch Site

Why did you select Arounda over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Arounda were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Arounda team delivered our overall app experience

 • Develop a consistent visual design system aligned with the brand guidelines.

 • Deliver UI components, typography, iconography, and color schemes.

 • Ensure designs meet accessibility standards

Further they provided our existing website rengage.ai, blocfree.com and others. They fully developed our experience to match our brand guidelines

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Usually we have tasks and what defines success is the compleition of those tasks with quality. Overall we have done over 100+ tasks with Arounda with a very consistent deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We share an Asana board where we have all our tasks, and the design team keeps us very well informed during the day. We work very closely with them on every task providing timely feedback

What was your primary form of communication with Arounda?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their designs are high plus the fact they easily adapt to changes. Given we are a startup we always have changes coming in and they fully get that from their end. They are a flexible and very effective team

Are there any areas for improvement or something Arounda could have done differently?

I think i been working with them for a year now, any issues they address it immediately so i have nothing to suggest here

BACKGROUND

Please describe your company and position.

 I am the CEO of a business services company 

Describe what your company does in a single sentence.

We help high-demand business monetize their waitlists. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• build the MVP

SOLUTION

How did you find Arounda?

Online Search

Why did you select Arounda over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Arounda were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Maksim’s role involved the full design of our MVP UI, from initial concept to a fully animated prototype. His responsibilities included both the Partner's dashboard experience and the consumer-facing web application, ensuring that the designs were optimized for both mobile and desktop responsiveness. The project entailed daily collaboration, where Maksim met with me and my cofounder every business day at 9am to review progress, discuss feedback, and ensure alignment with our vision.

Key Deliverables:

1. Research Review: Maksim thoroughly reviewed all our research documentation in Notion, ensuring that his designs were data-driven and aligned with user needs.
   
2. Low-Fidelity Wireframes: He created low-fidelity wireframes in Figma, outlining the structure and user flow for both the Partner and consumer interfaces.

3. High-Fidelity Wireframes: After approval of the initial wireframes, Maksim produced detailed high-fidelity wireframes, bringing the designs to life with polished visuals.

4. Animated Prototype: To support our sales and demo efforts, Maksim developed an animated prototype showcasing the platform's core functionality and user experience.

5. Responsive Design: His designs were tailored for both mobile and desktop, ensuring a seamless experience across devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes from the Project

1. Daily Progress and Alignment: Maksim’s consistent meetings with me and my cofounder at 9am every business day kept the project on track. We were able to review deliverables in real-time, address feedback promptly, and ensure the design was aligned with our goals. This consistent collaboration significantly accelerated our design timeline, allowing us to move forward quickly.

2. Low-Fidelity Wireframes Approval: The initial low-fidelity wireframes were completed and approved within two weeks, providing a clear user flow and structure for both the Partner and consumer experiences. This milestone helped guide the next phase of high-fidelity designs with confidence.

3. High-Fidelity Wireframes Delivered on Time: Maksim delivered the high-fidelity wireframes ahead of schedule, ensuring we had a polished UI ready to present to stakeholders and begin internal testing. These wireframes provided a realistic representation of the final product and helped secure internal buy-in.

4. Prototype for Sales and Demos: The animated prototype was delivered within the project timeline and has been actively used in sales presentations and product demos, contributing to positive feedback from potential partners and investors. This tool has been a key asset in showcasing the platform's functionality and user experience.

5. Mobile & Desktop Responsiveness: Maksim’s designs were tested and validated for responsiveness across both mobile and desktop platforms, resulting in a smooth user experience on all devices. This contributed to improved user engagement during internal beta testing, setting the stage for a successful product launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Maksim's project management was solid, and overall, we had no complaints. While we were behind schedule by about two weeks, it was a manageable delay that didn't significantly impact the broader project timeline. Despite the delay, Maksim consistently responded to our needs in a timely and professional manner. His responsiveness was excellent, whether it involved quick adjustments based on our feedback or addressing unforeseen changes. He was always available to meet, provide updates, and ensure we stayed aligned on the project’s goals.

What was your primary form of communication with Arounda?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Arounda was their responsiveness and direct communication. They consistently delivered exactly what we needed, without unnecessary back and forth. Additionally, we appreciated that Maksim had access to internal designers within the company, allowing him to get valuable feedback and ensure that the work met our expectations. This collaborative approach, combined with their efficiency, made the experience smooth and productive.

Are there any areas for improvement or something Arounda could have done differently?

While Arounda delivered exactly what we asked for, which worked well for our MVP, we noticed that they often stuck strictly to the provided scope. In future projects, a bit more initiative in suggesting improvements or alternative ideas could be beneficial. Additionally, during the creation of the high-fidelity wireframes, there were a few instances where small changes were made in one part of the design but weren’t consistently replicated across other areas. However, these were minor issues and didn’t significantly impact the overall outcome.

BACKGROUND

Please describe your company and position.

I am the General Manager of a Web3 company

Describe what your company does in a single sentence.

A Web3 company creating AI execution technology that provides you with access to the crypto markets through an all-in-one AI interface.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• Creating product landing page
• SMM posts

SOLUTION

How did you find Arounda?

Referral

Why did you select Arounda over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Arounda were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work Completed:

Project Planning and Discovery

• Defined objectives and target audience.
• Conducted competitive analysis.
• Developed content strategy.

Design Phase

• Created wireframes and high-fidelity mockups.
• Ensured responsive design for all devices.

Content Creation

• Developed persuasive copy.
• Created and sourced visual assets.

Development Phase

• Converted designs to HTML/CSS.
• Implemented interactive elements with JavaScript.
• Integrated with CMS.

Integration and Testing

• Connected forms to CRM and email platforms.
• Set up Google Analytics tracking.
• Prepared for A/B testing.
• Conducted QA testing across browsers and devices.

 Launch and Post-Launch

•  Deployed the landing page on the live server.
•  Monitored initial performance.
•  Made optimization adjustments based on data.

Key Deliverables:

1.  Project plan and timeline.
2. Wireframes and mockups.
3. Finalized content assets.
4. Responsive design.
5. Fully developed and tested landing page.
6. CRM and analytics integration.
7. Launch report with initial performance metrics.

The landing page project was completed successfully, meeting all defined objectives and delivering a high-quality, fully functional product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Positive feedback from 80% of surveyed users, highlighting the ease of use and visual appeal
• Average time spent on the landing page increased to 3 minutes from 1.5 minutes
• Click-through rate (CTR) on call-to-action buttons reached 15%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Met all deadlines; delivered on time.
• Kept us updated and responded quickly.
• Handled changes smoothly.
• Made revisions fast, usually within a day.
• Provided immediate help after launch.

What was your primary form of communication with Arounda?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• They consistently met deadlines without compromising quality. 
• Their communication was excellent, with clear, regular updates and quick responses to any queries. 
• They were highly adaptable, easily adjusting to changes and additional requirements. 
• Arounda's attention to detail ensured high-quality work with minimal revisions needed. 
• Their post-launch support was immediate and effective. 

The blend of these qualities made them particularly impressive.

Are there any areas for improvement or something Arounda could have done differently?

Providing a more detailed initial timeline with specific milestones might have helped in tracking progress more effectively. Offering more insights or suggestions during the planning phase could have added additional value to the project. These adjustments could make future projects even smoother and more successful.

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of Tixbase

Describe what your company does in a single sentence.

Tixbase is a B2B ticketing engine designed to evolve the ticketing industry by replacing outdated legacy systems. Our platform provides tailored solutions for ticketing businesses, sports organizations, event organizers, promoters, theaters, and venues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• Rebranding.
• Full UI/UX redesign.

SOLUTION

How did you find Arounda?

Referral

Why did you select Arounda over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Arounda were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Arounda to help us with branding and UI/UX redesign of the full platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Arounda team provided daily progress updates and kept us informed of any blockers. We had twice-weekly meetings to review the project and make decisions related to the product. The team quickly aligned with the project's vision, and our constant communication allowed us to work as unit on a daily basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Arounda team has arguably the best project management setup of any external team we have worked with. Their professionalism, dedication, responsiveness, and determination are commendable. The Project Manager, who oversees the operation, maintains constant control over the designers and production.

Roadblocks were addressed immediately to prevent any delays. This efficient management of obstacles was a key factor in delivering the project as agreed. Their strong desire to keep the client happy was quickly noticeable.

What was your primary form of communication with Arounda?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive thing about Arounda is their dedication to the project. 

Are there any areas for improvement or something Arounda could have done differently?

We like Arounda the way it is. 

BACKGROUND

Please describe your company and position.

I am the Chief Product Officer of Documotor.

Describe what your company does in a single sentence.

We provide Documents as a Service platform - we are a document automation company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arounda to accomplish?

• Brand Identity
• Website (UI/UX)
• Website implementation in Webflow
• Icons and illustrations

SOLUTION

How did you find Arounda?

Clutch Site

Why did you select Arounda over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arounda were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Arounda helped us build a brand identity with a logo/logotype from scratch. 
• UI/UX was created for our website based on initial thoughts, mockups. 
• Design of website was delivered, page by page. 
• Illustrations and icons for website and sales collateral were produced with our identity
• Implementation of webdesign on webflow

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The quality and approval from the management/partners of material through the process

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arounda was great at delivering within the expected timeframes. They were flexible enough to be able to work around some of the things we were behind on to not get stuck since we had a hard date for the launch of our brand and site. Items were of great quality - very happy with the deliveries. 

Few mistakes, which are inevitable, in the process were handled very quickly by the PM and their team. We had missed some items in our scoping, and Arounda was super helpful in getting us a resource to assist before launch. Very pleased with the assistance!

What was your primary form of communication with Arounda?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed and "no-bs" way of getting results. We were able to achieve output that typically can take 5x as long. They truly cared about the end result and did not just focus on "what was scoped." Agility and helpfulness are something that I am truly pleased with.

Are there any areas for improvement or something Arounda could have done differently?

Testing/QC, we had a few snags that I felt like should have been caught earlier. The team adjusted, and we found solutions to the problem. They also helped without cost - so no biggy. For billing, the process was a bit complicated, so either the ability to pay using a credit card/stripe - or provide invoices with swift-code per default, etc. These are minor things.

BACKGROUND

Introduce your business and what you do there.
I’m the chairman of the board of a nonprofit. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arounda?
I hired Arounda to design the UI/UX of our mobile app and admin panel. 

SOLUTION

What was the scope of their involvement?
Arounda helped us with the wireframing and flow of the app. We shared some of the work we’d done prior to the engagement. We had an earlier version of the app, so we shared those screens with them.
 
Moreover, we shared a promo video we put together and the color palette we were hoping to use. Our team gave them quite a bit of information alongside the website that was already up and running. For user personas, we already had an ideal subject in mind, and the team helped flesh that out a bit more. They created the designs using Figma.
What is the team composition?
We worked with a project coordinator, Anastasia (UI/UX designer), and a couple of other team members. A sales representative was involved, alongside two other designers.
How did you come to work with Arounda?
We found Arounda through Google.
How much have you invested with them?
Our total investment was around $11,000.
What is the status of this engagement?
The project lasted from September–November 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
In terms of discovery and conceptualization, Arounda presented great ideas. In building the designs, they were quite good at working through the app’s flow and ensuring we got everything we needed for the UX. They did quite a bit of work for the app’s UI and went beyond the initial scope of the project. Overall, we were happy with the designs and how they turned out.
How did Arounda perform from a project management standpoint?
Arounda’s project management style was great. We mutually agreed to extend a little bit, but they did everything that they said they’d do. The project coordinator was good at communicating. There were a few moments where we were unclear on some things, but they provided clarity and ensured everything was done. Meanwhile, Anastasia had a great work ethic, and she always went the extra mile to ensure we were happy. To communicate, we used Slack and emails.
What did you find most impressive about them?
Their communication was extremely strong.
Are there any areas they could improve?
No, there weren’t any. As time went on, they gained a clearer understanding of our goals and intentions for the project. They did what we needed them to do.
Do you have any advice for potential customers?
Clearly define the scope of work, and ensure that it’s documented. Make sure you’re hitting the milestones within that scope of work.