Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The Software House helped us deliver products to market quickly since they helped us adopt an Agile approach. Everyone has liked our bidding platform in terms of UX and design, from stakeholders to customers and partners (the ones who post opportunities on it).
We have reached 1,000,000 visits, have around 13,000 registered users, and 50-70 partners, the ones who are either posting opportunities or who offer products and services for small-to-medium enterprises, supporting entrepreneurs.
The Software House has built us a great product, and they’ve coached our team internally.
How did The Software House perform from a project management standpoint?
The team has been overall stable. People haven’t been moved until we requested to have a scaling down. We have moved some resources from one area to the next, because we didn’t want to let go of good people. Overall, we enjoyed working with everyone on the team.
We used Slack for communication and had daily meetings to discuss progress and prioritize activities. Direct communication with individuals was seamless and we even know them by name.
We use JIRA to manage user stories and requirements, and we use Confluence in order to document tasks and discussions. The Software House is aligned with our internal team on technologies, and they are constantly working together, learning from each other, and advising each other.
What did you find most impressive about The Software House?
There are numerous aspects relating to the collaboration: the work itself and getting things done, but also contractual agreements and payments. Unfortunately, we have been slow in paying our vendors, and our contracts take longer to process than usual. The Software House has sometimes worked with us based on trust, which is something I appreciate. They can move fast and get things done, instead of letting bureaucracy get in the way. The Software House is great from a contractual perspective, and they’ve responded to us immediately for every requirement we gave.
Our procurement and contracting team is very happy, as are the product owners, especially the ones who had worked with other vendors in the past. The Software House has been a major shift in the way we do things. They’ve started to see results faster, and the team was always available, even at nighttime and on weekends.
The Software House has recommended that we don’t make deployments on weekends, in order to ensure that there will be a full team available in case of an issue. I find this to be smart, but we are sometimes pushed to do this, when the deadline is out of our hands. They’ve done their best to be available.
Are there any areas The Software House could improve?
They are a software shop, and I do need to deal with creative people for some items. The Software House does have good designers, but not to the level of being extremely creative. This is a different line of business, and I’m very satisfied with what I’ve been given by The Software House. There is nothing they could change for the better, and I’d love to continue the collaboration.
What tips or recommendations could you share that might increase the likelihood of success with The Software House?
I’ve often discussed how they can work with partners who are not up-to-date-with technologies and with adopting different frameworks. Many companies have waterfall approaches, and they don’t know anything about Agile or following the Scrum methodology. They’ve told me that they can provide advice and work with clients, helping them do things better. It’s all about building trust, and, if we can trust the vendor, they will become a long-time partner. If we can’t manage to build trust, no matter who the vendor is, it’s never going to work out.
My team and I trust The Software House from the technology vendor and business sides, and we actually saw results. We’ve been very happy and proud of what we’ve done, and we can hopefully continue to grow the collaboration. If I ever left this company, I would try to re-engage with The Software House for my next position.