The Software House Client Reviews

Reviews

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Development

Oct 17, 2019

the project

Multiple App Development Projects for Government Agency

"Their depth of knowledge and ability to react quickly to our requests was impressive."

Development

Confidential

June 2016 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

Confidential

June 2016 - Ongoing

Project summary:

The Software House designed and developed several apps, both mobile and web, for a government agency. The apps included a booking system, single sign-on, and payment processing. They also maintain the apps.

201-500 Employees

Riyadh, Saudi Arabia

Product Manager, Government Agency

Verified

the reviewer

Product Manager, Government Agency

Goverment

201-500 Employees

Riyadh, Saudi Arabia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"Their depth of knowledge and ability to react quickly to our requests was impressive."

Oct 17, 2019

Feedback summary:

Through their work, the team has streamlined several operational processes by providing automation services. Using Jira in the agile Scrum development, they were able to monitor their work and keep a thorough record of their progress. Their work was always completed on time.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

A government sponsored program aimed at helping SMEs and Entrepreneurs in growing their businesses. I am a Product Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Software House?

Our company hired The Software House in order to design, develop, and maintain our current online services (Web and Mobile Apps).

What were your goals for this project?

Create an array of easy to use applications for our users.

SOLUTION

How did you select this vendor?

Before selecting The Software House, we went through multiple clutch reviews, and then selected a few vendors to interview before making the final decision.

Describe the project and the services they provided in detail.

The Software House worked on building multiple online platforms for our company, including a market place, booking system, payment gateway and Single Sign-On. In some cases, they provided both design and development services; while in others, operational support.

What was the team composition?

The team composition depended on the service provided. In some cases, The Software House provided UX/UI Designers, Frontend Developers, Backend Developers, Quality Assurance Engineers and Scrum Masters. In others, Full Stack Developers and DevOps whose role was to provide operational support.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

In one of the projects, The Software House helped us move from a manual based booking system which required constant communication between our team and the customer and keeping records in Excel, to an automated system with minimal operational requirements.

How was project management arranged and how effective was it?

The team always gave it their best and met the deadline. The product management approach used was Scrum/Agile while using Jira to maintain all documentation.

What did you find most impressive about this company?

Their depth of knowledge and ability to react quickly to our requests was impressive.

Are there any areas for improvement?

If I had to pick an area for improvement, I would suggest increasing TSH's presence in other regions.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Sep 12, 2019

the project

E-Commerce Dev Outsourcing for Online Metals Marketplace

“They had a high level of technical proficiency and were able to handle complex tasks.”

E-commerce Development

$10,000 to $49,999

Nov. 2018 – May 2019

4.5

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$10,000 to $49,999

Nov. 2018 – May 2019

Project summary:

Using PHP and a Symfony framework, The Software House developed the backend of an e-commerce platform for a metal distribution startup. They also performed maintenance as needed.

11-50 Employees

Düsseldorf, Germany

Former CTO, Mapudo GmbH

Verified

the reviewer

Former CTO, Mapudo GmbH

IT Services

11-50 Employees

Düsseldorf, Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

“They had a high level of technical proficiency and were able to handle complex tasks.”

Sep 12, 2019

Feedback summary:

The developer’s ability to effectively manage his sprints in the scrum development assisted in cutting down a sizable backlog of bugs and inefficiencies. The Software House was attentive to arising client needs, addressing them quickly to stay on schedule. Their technical expertise and insightful recommendations added value.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the CTO at an online marketplace for metal distribution. We closed down in May 2019, but we used to sell metal for small quantity purchases. Our customers were mainly small businesses requiring ongoing purchases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Software House?

At the time, we had a shortage of software developers and were anticipating a rapid expansion of our development team.

SOLUTION

What was the scope of their involvement?

I wanted to get my foot in the door of our issue, by outsourcing some of our e-commerce development work. The Software House’s main task was to build up the backend of our system, given our existing PHP code and Symfony framework. In doing so, they perfected our logic and server-side functionalities.

What is the team composition?

They designated a single developer to our team who worked with us for the duration of the project.

How did you come to work with The Software House?

Originally, I found three companies I was interested in on Clutch. One wasn’t a good fit from the start, but I interviewed the other two more thoroughly. After speaking with a developer from each vendor, I selected The Software House because of their willingness to talk openly about the project.

How much have you invested with them?

We ended up spending about €40,000 (approximately $44,300 USD).

What is the status of this engagement?

We started working with them in November 2018 but had to terminate our contract in May 2019 as we were going out of business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their impact was positive, otherwise, we wouldn’t have kept them on until the very end. The developer was great at using the iterative scrum development method to deliver results. Their developer’s efficient services were exactly what we needed because we were able to cut through our large backlog of tasks. He contributed positively to our code-building, providing recommendations that improved the quality of our code.

How did The Software House perform from a project management standpoint?

We had no issues during our work together. They initially assigned another developer to us, and that didn’t work out. But, The Software House was very understanding of the situation, finding another developer quickly. After that, we were on the same page.

What did you find most impressive about them?

They had a high level of technical proficiency and were able to handle complex tasks. Their understanding of our business logic and goals for the project stood out too. The Software House understood the technical implications of their work, managing to provide us the right resources to succeed.

Are there any areas they could improve?

Sometimes the language barrier was a challenge, but otherwise, they were great partners.

Do you have any advice for potential customers?

They have a network of good developers that you can rely on for complex projects.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

Using a scrum approach, everything went well.

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

The quality was very high.

5.0 NPS

Willing to refer

I can recommend them without any doubt.

Development

Jul 18, 2019

the project

Web Development for Legal Services Provider

"The Software House works in agile methodology."

Development

Confidential

June 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

Confidential

June 2016 - Ongoing

Project summary:

The Software House implemented substantial new functionality in a Symfony-based web application through code and algorithms that allowed for easier public access to a wealth of legal documents.

11-50 Employees

Copenhagen, Denmark

Kristian Kaa

CTO, TestaViva

Verified

the reviewer

CTO, TestaViva

Kristian Kaa

Legal Services

11-50 Employees

Copenhagen, Denmark

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"The Software House works in agile methodology."

Jul 18, 2019

Feedback summary:

Feedback from the project has been overwhelmingly positive, and engagement has skyrocketed to over 25% of the Danish market for legal services offered. The entire team at The Software House demonstrated incredible skill, organization, and professionalism, from the developers to the managers.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a CTO and former Product Owner at TestaViva – the online platform for people looking for easy access to legal consultations as far as wills, proxies, marriage certificates, contracts, and other important documents are concerned. My job is to manage the technical development of the platform and oversee our technical partners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Software House?

We were looking for a company proficient in Symfony framework since our project was a Symfony-based web application with a massive database.

What were your goals for this project?

The main goal of the project was the backend implementation. It required integrating all services and necessary features, creating logic and introducing algorithms.

SOLUTION

How did you select this vendor?

We chose The Software House based on their previous web development experience, especially with the Symfony framework. The company was recommended by one of our previous technological partners and it was a perfect match.

Describe the project and the services they provided in detail.

TestaViva platform’s deployment was a multi-layered process and included importing personal data and processing it, designing algorithms for calculation the “life score”, digital signature technology, queuing tasks, safe data entering, and much more.

What was the team composition?

The Software House really cares about a regular team for every project, so we received help from three very experienced PHP Developers and one Quality Assurance Engineer who were involved in the project from the beginning to the end. What’s more, a dedicated Project Manager was overseeing the project’s progress.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is a grand success. The user feedback is absolutely overwhelming – some people say that if it wasn’t for TestaViva they probably wouldn’t decide on creating a will or get their documents in order. We spread awareness all across Denmark that legal procedures are not as complicated as they seem.

Due to our strong business partner, more than 1.5 million Danes has access to free legal advice through our platform. Up untill now, we have created more than 30,000 legal documents of which 10,000 are wills - thats more than 25% of the total market in Denmark.

We constantly receive 5-star reviews online (Facebook, Google and Trustpilot among others) and “thank you” messages from happy clients.

How was project management arranged and how effective was it?

The Software House works in agile methodology. At the very beginning during scoping sessions, we prepared the entire product roadmap and the development plan for the upcoming months. Every two weeks we organised sprints to discuss what has been done already, view the latest demo and decide what needs to be prepared before the next sprint.

The day-to-day communication was conducted via. daily meetings, Slack and video conferences.

What did you find most impressive about this company?

In general, we were impressed all the way, but if I have to point out one thing, it must be the very skilled, professional and forthcoming staff – all the way from the managers to the developers. The skill level of the developers is very high, and during the project I learned a lot of new stuff.

Are there any areas for improvement?

I don’t know if they are already doing this, but more and more of the “near-shore” companies are opening offices in Denmark, to make the communication easier. Not that it really was any problem, but having a go-to person in the local community is always nice.

5.0

Overall Score We couldn’t be more satisfied.

4.5 Scheduling

ON TIME / DEADLINES

The estimation process was good, and they delivered on time.

5.0 Cost

Value / within estimates

They are very price competitive especially when looking at the value received.

5.0 Quality

Service & deliverables

– The software they developed have passed the test of time. We have not had any real incidents or experienced any major bugs.

5.0 NPS

Willing to refer

I’ve already recommended them to different startups in DK

Custom Software Development

Apr 11, 2019

the project

Development, Scaling & Maintenance for Ticketing Platform

“Their ability to think beyond the code is amazing.”

Custom Software Development

$50,000 to $199,999

Oct. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

Oct. 2017 - Ongoing

Project summary:

The Software House is developing and scaling a ticketing platform to accommodate more users and events. They have enhanced the technological stack and added functionalities. The team provides ongoing support.

1-10 Employees

Bern. Switzerland

Manuel Reinhard

Co-Founder & CTO, Ticketpark

Verified

the reviewer

Co-Founder & CTO, Ticketpark

Manuel Reinhard

Events Services

1-10 Employees

Bern. Switzerland

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

“Their ability to think beyond the code is amazing.”

Apr 11, 2019

Feedback summary:

Users and internal stakeholders have praised the improved platform. The Software House deploys an agile, problem-solving approach, delivering actionable insights and original solutions. Their high-quality work and personable team spurs continued engagement.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder and CTO of Ticketpark, a ticketing platform for different types of events in Switzerland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Software House?

We needed to scale our platform to a growing user base. My company hired The Software House to improve our existing web platform and provide ongoing maintenance and support.

What were your goals for this project?

We strive to offer the most advanced software solutions that can grow and develop with technological changes.

SOLUTION

How did you select this vendor?

My company wanted to outsource services to a Central or Eastern Europe developer proficient in the Symfony PHP framework. We found an insightful post by The Software House on the question-and-answer website Quora. After speaking with The Software House’s sales director, my team liked their workflow, process approach, and flexibility. We felt they were an ideal technical partner that would take us seriously as a client.

Describe the project and the services they provided in detail.

The Software House is responsible for web development, which includes adding new functionalities and enriching the technological stack. They maintain our Symfony PHP platform and fix emerging errors. They are also continually improving our platform’s performance to accommodate bigger events and more users. They have created a dedicated panel called SwissSkills that handles large events. They’ve also increased the flexibility of vouchers, developed CRM functionalities for event organizers, and implemented mechanisms that simplify and automate accounting tasks.

What was the team composition?

My team works with an account manager and two backend developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The platform has garnered positive feedback from users and internal stakeholders. The Software House delivered the modern technological solutions that my company wanted, and we believe they will create great value for users.

How was project management arranged and how effective was it?

The Software House fosters a seamless exchange of ideas, which has bonded our teams. We plan large projects a few months in advance. The account manager is responsible for coordinating communication between our teams. We occasionally meet in-person at their headquarters because my team prefers direct cooperation.

What did you find most impressive about this company?

Their ability to think beyond the code is amazing. They are not overly compliant developers merely seeking to please their client; instead, they challenge our ideas and propose original solutions we wouldn’t have thought of. We appreciate their agile, problem-solving approach.

My team is satisfied with the quality of the work and the new functionalities.

Are there any areas for improvement?

I cannot think of anything; in fact, we’re so pleased with the collaboration that we’re planning new projects for the upcoming months.

5.0

Overall Score We are very happy.

5.0 Scheduling

ON TIME / DEADLINES

So far, they’ve met all deadlines.

4.5 Cost

Value / within estimates

They provide very good prices.

5.0 Quality

Service & deliverables

They maintain a great understanding of our domain and thus provide great quality.

5.0 NPS

Willing to refer

Development

Mar 25, 2019

the project

Dev Partnership with GPS Collar

“They produced excellent screens and solutions and made the foggier aspects of our legacy product disappear.”

Development

$50,000 to $199,999

Mar. 2018 - Ongoing

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Mar. 2018 - Ongoing

Project summary:

The Software House helped develop an app for iOS, Android, and the web. Along with Swift, React, and Javascript programming expertise, they offered UX/UI design and QA testing for each version.

11-50 Employees

Paris, France

Simon Lemonnier

IT Project Manager, Weenect

Verified

the reviewer

IT Project Manager, Weenect

Simon Lemonnier

Telecommunications

11-50 Employees

Paris, France

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“They produced excellent screens and solutions and made the foggier aspects of our legacy product disappear.”

Mar 25, 2019

Feedback summary:

The Software House delivered an enhanced version of the mobile app that secured 99% user satisfaction. The average rating improved from 3 to more than 4.5 thanks to the attractive and functional deliverable they produced. A team of hard workers, they’re a reliable and supportive partner.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am an IT project manager at Weenect, a French startup that builds GPS trackers for families and pets. We produce four different types for adults, kids, cats, and dogs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Software House?

Since we didn’t have enough resources internally, we looked for a company to collaborate with us on building a new iOS app. Specifically, we needed frontend development support.

SOLUTION

What was the scope of their involvement?

We’ve been working together on three projects so far. For the first one, The Software House helped us with a massive overhaul of a legacy iOS mobile app that’s written in Swift.

They delivered the final version for us to deploy to production within about six months. Now, we’re working together in an agile loop to make continuous improvements to the app.

Since we experienced success in building our iOS app with The Software House, we decided to similarly re-engage their services for the Android version.

The third project they've supported was the web version of our app, which required React and JavaScript programming. They helped design the UX/UI for each of these projects, as well.

What is the team composition?

We’ve worked with one part-time and one full-time developer each for both the Android and iOS buildouts, respectively. The team also includes designers and a project manager. A dedicated engineer built the web version of our app. The same QA tester has supported us with each project.

How did you come to work with The Software House?

After a quick online search, we found The Software House. Another company recommended them, and they had low prices compared to other providers.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

We’ve been working together since March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ultimately, The Software House delivered successfully. They produced excellent screens and solutions and made the foggier aspects of our legacy product disappear.

The team has excellent intuition about how to positively impact users and make our app user-friendly.

Most of the time, we didn’t even need to explain our expectations or guide them; they found the right way on their own.

The average rating for our app increased from a 3 to above a 4.5. Less than 1% of our users have expressed dissatisfaction about having to change the way they use the app. Everyone else says it’s great.

How did The Software House perform from a project management standpoint?

The Software House allocated a dedicated project manager to manage communication. Once the projects started to get more technically complex, we also started speaking directly with the developers.

The team is highly responsive and proactive. They always ask us for any missing information instead of waiting for us to send feedback and bringing the project to a standstill.

What did you find most impressive about them?

The Software House works hard to make everything they deliver the best it can be. They’re a team of genuinely good and intelligent people who guide and educate us.

We didn’t initially ask for designers, but they proactively dedicated resources for UX/UI for our project. They’re even more organized and experienced than I assumed at first.

They’ve taught us a lot about how to involve more features to improve the UX in all our projects. We have a very productive collaboration.

Are there any areas they could improve?

There were some communication issues from both sides which wasted a couple of hours.

4.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

Scheduling is quite good, but they’re almost too nice. They should assert decisions that help us deliver in our timeframe confidently.

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

The quality is great.

5.0 NPS

Willing to refer

Custom Software Development

Mar 15, 2019

the project

Software Dev for Real Estate Investment Platform

"Their ability to scale easily without sacrificing performance or product quality stands out to us."

Custom Software Development

$1,000,000 - $9,999,999

Jan. 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$1,000,000 - $9,999,999

Jan. 2015 - Ongoing

Project summary:

The Software House provides ongoing development for a real estate investment platform. They built the MVP in PHP Symfony and later migrated the system to a microservice architecture using Node.js.

11-50 Employees

London, United Kingdom

Rafal Okninski

CTO, BrickVest

Verified

the reviewer

CTO, BrickVest

Rafal Okninski

Real Estate

11-50 Employees

London, United Kingdom

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Their ability to scale easily without sacrificing performance or product quality stands out to us."

Mar 15, 2019

Feedback summary:

The platform launched and now has over 5,600 users, leading to more work for The Software House on new projects. The team’s in-depth expertise yields high-quality products reliably. Constant communication, clear organization, and the ability to scale resources as needed makes the workflow smooth.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CTO of BrickVest. We offer an investment platform for the commercial real estate market used by banks and financial institutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Software House?

We engaged The Software House as a development partner to help build our platform.

What were your goals for this project?

We needed experienced developers with in-depth technical knowledge and Node.js expertise to help on a variety of projects.

SOLUTION

How did you select this vendor?

We started working with The Software House before I joined the company. The co-founder—also the CTO at the time—was looking for a vendor with expertise in PHP Symfony—a codebase he was more familiar with. He ultimately chose The Software House.

Describe the project and the services they provided in detail.

The Software House first built the MVP of our platform. They have since been responsible for all further development of the product. The team later migrated our app from a monolithic architecture to a platform based on microservices using Node.js. They also helped us significantly improve the system’s speed and created white-label platforms for third-party clients.

We have several development teams working on different projects for us. One group is building a framework to support future products while another team is creating a technology that we intended to launch on a secondary market. Others work on a variety of individual products.

What was the team composition?

Over 20 people at The Software House worked for our account. We collaborate mainly with Node.js developers, but the team also comprises QA testers, project managers, designers, and DevOps people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

More than 650 real estate sponsors and over 5,000 investors use our products since our platform launched.

How was project management arranged and how effective was it?

When we decided to scale up the development team, The Software House provided us with a project manager. They now manage delivery and help us improve cooperation between The Software House and our company. They do such an excellent job at keeping projects on track that I can now focus on the business areas of our products.

What did you find most impressive about this company?

Our continued engagement is a testament to The Software House’s excellent performance. We’ve been working with them for four years and have grown their team from two to 20 people. Their ability to scale easily without sacrificing performance or product quality stands out to us.

Are there any areas for improvement?

No, nothing comes to mind.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Oct 31, 2018

the project

Development & Design for Major IT Consultancy

"They’re an organized, flexible team who adapt to our changing needs."

Web Development

$50,000 to $199,999

2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

2016 - Ongoing

Project summary:

The Software House is designing and developing several systems, ranging from an e-commerce program to a B2B platform. They complete the projects according to predesigned scopes and perform QA testing.

201-500 Employees

Saudi Arabia

UX Manager, IT Consultancy

Verified

the reviewer

UX Manager, IT Consultancy

IT Services

201-500 Employees

Saudi Arabia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They’re an organized, flexible team who adapt to our changing needs."

Oct 31, 2018

Feedback summary:

The projects continue to meet expectations and perform reliably. As a team, The Software House have been receptive to feedback and are willing to modify their process for satisfaction. They’re organized and quick to respond, making them an accommodating partner in the ongoing engagement.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the UX manager for a major IT consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Software House?

We needed help with design and development for the various platforms we're creating.

SOLUTION

What was the scope of their involvement?

We had multiple projects for The Software House to help us with. The first project was a B2B platform, the second was an accelerated program for entrepreneurs. The third platform was a freelancing system for clients’ use in meetings and projects. The fourth was an e-commerce platform for business owners to post their homemade products online. For each of these systems, The Software House provides design and development assistance. We begin each project by giving them our requirements and the general scope of the work, and they create the platforms and perform QA for each. We continue to give them projects to develop.

What is the team composition?

We work with a team of 5–8 developers, and they’ve assigned us a dedicated project manager.

How did you come to work with The Software House?

I joined the project after The Software House began working with our company.

How much have you invested with them?

We’ve spent between $200,000–$1 million.

What is the status of this engagement?

We began working together in 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is very reliable, and they’ve been quick to meet all of our requirements.

How did The Software House perform from a project management standpoint?

Their scrum masters are aligned with our needs and keep our teams connected for each task. We primarily communicate over Slack and Zoom for video conferences. As a team, they’re responsive to our needs and change team members as needed to fulfill our requirements.

What did you find most impressive about them?

They’re an organized, flexible team who adapt to our changing needs. They consider our comments, and they’re effective at managing time.

Are there any areas they could improve?

Although their design team is great, it would be beneficial if their designers were as strong as the development and project management teams.

Do you have any advice for potential customers?

You can never go wrong by choosing The Software House for your project.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Oct 27, 2018

the project

Staff Augmentation for Digital Grocery Store

"The Software House was the perfect partner."

Custom Software Development

$10,000 to $49,999

Oct. 2013 - Mar. 2014

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Oct. 2013 - Mar. 2014

Project summary:

The Software House supplemented development resources to update a website and admin panel. The team built multiple features including a CMS and API. They provided support and did bug fixes.

51-200 Employees

Warsaw, Poland

Nicolas Jedraszak

Former CEO, Frisco.pl

Verified

the reviewer

Former CEO, Frisco.pl

Nicolas Jedraszak

Retail

51-200 Employees

Warsaw, Poland

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The Software House was the perfect partner."

Oct 27, 2018

Feedback summary:

The staff augmentation created new opportunities to develop innovative solutions. The Software Hose was knowledgeable and worked effectively with third-party vendors. They took an active role during the entire project.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was the CEO of Frisco.pl, an online grocery store that provides home delivery services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Software House?

We engaged The Software House to augment our internal development team and build new functionalities for our website and store administration panel. We needed the team to develop reliable features and integrations in a flexible manner.

What were your goals for this project?

We wanted to speed up development to deliver new features quickly and seamlessly. From a business standpoint, we needed to stay responsive to clients’ needs by providing frequent iterations and market testing.

SOLUTION

How did you select this vendor?

The Software House had a great reputation in Poland and I had already worked with them on past projects. They were reliable during those engagements.

Can you go into detail about the services they provided and the scope of the project?

The Software House built a CMS and an API. They created coupon codes and did bug fixes. The team also brainstormed new ideas and supported our helpdesk

What was the team composition?

We worked with two full-stack developers and a technical project manager. The latter coordinated with the other technology vendors involved in the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The staff augmentation enabled us to focus on other priorities. As a result, we built a customer loyalty program, which The Software House has also helped with.

How was project management arranged and how effective was it?

The team’s logistical coordination helped us clean the development process and focus on the business. In addition to planning sessions, we held on-site meetings at our Warsaw office. We communicated via Jira, Basecamp, and email.

What did you find most impressive about this company?

They were intelligent and engaged; the team felt like an extension of our company. They caught the domain knowledge immediately and actively participated in the whole process.

Are there any areas where they can improve?

No, we had didn’t have any complaints. The Software House was the perfect partner.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

We never had scheduling issues.

5.0 Cost

Value / within estimates

The total price was comparable to the market rate. We did not overpay.

5.0 Quality

Service & deliverables

Their work was high quality.

5.0 NPS

Willing to refer

We've already referred them.

Custom Software Development

Oct 25, 2018

the project

Web Platform Development for Language Services Provider

“They understood our needs and found a proficient developer.”

Custom Software Development

$10,000 to $49,999

Apr. 2015 - Dec. 2015

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Apr. 2015 - Dec. 2015

Project summary:

The Software House provided a developer to augment the team working on the development of a .NET proprietary platform. It covers all internal processes, including accounting, CRM, and a vendor database.

51-200 Employees

Kraków, Poland

Wojciech Froelich

CTO, Argos Multilingual

Verified

the reviewer

CTO, Argos Multilingual

Wojciech Froelich

Business Services

51-200 Employees

Kraków, Poland

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They understood our needs and found a proficient developer.”

Oct 25, 2018

Feedback summary:

Despite not being their usual area of expertize, The Software House found a suitable developer quickly and ensured the project could be completed to a high standard. They worked remotely, maintaining regular contact and meeting in-person monthly to ensure all goals aligned.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We a language service provider and the biggest independent localization business in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Software House?

The process of managing translation services is quite complex and requires sophisticated software. We decided to build a proprietary platform to manage all our internal processes: quotations, project management, invoicing, accounting, a translators’ database, and our CRM. Due to the complexity of that project, we needed to augment our internal team with third-party resources.

What were your goals for this project?

We needed to complete the project as soon as possible—it had lasted too long, and we were struggling to find appropriate resources, which meant we had a lot of pressure from management.

Our goal was to get the project up and running by scaling up our team with experienced resources.

SOLUTION

How did you select this vendor?

One of our industry peers had joined The Software House shortly before we began this search. We had a call with them, followed by a public profile check. They seemed to be a company with well-established processes and were reliable enough to take a chance on.

Can you go into detail about the services they provided and the scope of the project?

The outsourced developer focused on several major areas of product development. First, they helped to build complex financial reports for the accounting department. Second, they took responsibility for the integration of the platform with QuickBooks. It was based on an Intuit Interchange Format. Finally, they supported the development of the vendor (translators, etc.) database search engine.

What was the team composition?

They added one developer to our team of three. There was also an internal project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We use the platform on a daily basis. The accounting module and integration that their developer worked on function well.

How was project management arranged and how effective was it?

The project was managed on our side and we followed agile principles. Their developer worked remotely, but each month we had “internal work” days during which he visited our office, updated us, and we planned the next phase.

What did you find most impressive about this company?

Our platform is in .NET, which was not their native technology. Despite that, they understood our needs and found a proficient developer to easily join our team.

Similarly, we were impressed by their ability to react quickly. The project was not the biggest one and the technology was not their main areas of expertize. Even so, they were responsive and able to find an excellent developer. They cared about us as their client.

Are there any areas where they can improve?

None.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Oct 22, 2018

the project

Product Enhancement for Service Voucher Provider

“…the new version is much more modern and better looking.”

Custom Software Development

$200,000 to $999,999

Nov. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$200,000 to $999,999

Nov. 2017 - Ongoing

Project summary:

The Software House provides product enhancement services, working on modernizing and developing the look and feel of a software’s UI. They used PHP and Java to develop the new version and add functionalities.

11-50 Employees

Helsinki, Finland

Chief Architect, Vaana

Verified

the reviewer

Chief Architect, Vaana

Health, Wellness and Fitness

11-50 Employees

Helsinki, Finland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

“…the new version is much more modern and better looking.”

Oct 22, 2018

Feedback summary:

Receiving an array of positive feedback for its modern UI and improved look and feel, the new, enhanced version of the software was completed to a high technical standard. The team responded to any issues or queries promptly and took initiative with ideas and suggestions for improvements.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief architect at Vaana. We provide service vouchers for municipalities that individuals can use to get healthcare or social services, instead of relying solely on public services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Software House?

We had an old customer interface that needed to be replaced. The aim was to modernize the platform for further development and modernize the look of the UI.

SOLUTION

What was the scope of their involvement?

They worked on a new version of our software, using Java and PHP. The pilot version is an enhanced version of our old one, with a new look and feel. We’re going to add more functionalities to the interface.

Municipalities use the product to create and manage vouchers that are used to purchase services from providers. The municipalities are one user group of the software, and the other is the service providers. Private companies that offer healthcare, dental, and social services also use it to purchase these services.

What is the team composition?

We have three full-time developers, one part-time tester, and a project manager.

How did you come to work with The Software House?

Our sister company used them to build similar software. We were happy with how that was going so also chose to work with them.

How much have you invested with them?

$200,000.

What is the status of this engagement?

We started working together in November 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received really good feedback—the new version is much more modern and better looking. It’s not in full production yet, but we’re happy with how it’s been built. They did everything in the correct technical manner.

How did The Software House perform from a project management standpoint?

They’re very responsive to any queries and are proactive in suggesting new ways to enhance our cooperation. They use good tools and good practices, including Slack, Hangouts, some email, and Jira.

What did you find most impressive about them?

Their technical competency is quite good, and we always feel that know what they’re doing.

Are there any areas they could improve?

There have been some issues with communication. It’s not their fault., as the situation with multiple companies has been very challenging for all parties. We’ve all had a learning experience in that regard.

Do you have any advice for potential customers?

No.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Contact

Tech Partner for Software and SaaS Companies

headquarters

Focus

Portfolio

Benefit platform for over 70 Finnish municipalities

ESKY - complex e-commerce platform for online travel agency

WBW - Bill-splitting app with 1 000 000 downloads

Synerise - AI-driven marketing dashboards used by the biggest players

Smartum - Employee benefit system in Finland with 1 mln users

Forsah - A tendering platform bringing together 7500 businesses

Simple and intuitive ticketing system for events in Switzerland

Modern mobile apps for Weenect’s GPS trackers

Kanaf - Business accelerator program supporting over 1000 startups

A single platform with countless event management possibilities

Flyo - Customized airport shuttle system with Android apps

GDPR-compliant mobile app for personal data management

Reviews

Reviews

the project

the reviewer

the review

Oct 17, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Sep 12, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jul 18, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Apr 11, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Mar 25, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Mar 15, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Oct 31, 2018

the review

ON TIME / DEADLINES

Value / within estimates