Goodface agency

Please describe your company and your position there.

bill_line – Ukrainian-based fintech company with focus on payment service provision. We provide an extensive payment solution for online stores, marketplaces, banks, gaming services and other companies with online payment transactions. I am CBDO at bill_line.

For what projects/services did your company hire Goodface agency, and what were your goals?

We hired Goodface agency for basic rebranding, website/personal account redesign and frontend development.

How did you select this vendor and what were the deciding factors?

Goodface agency was highly recommended by our well-trusted partner. We checked their previous works and made a decision to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goodface made detailed competitors analytics and our brand positioning, built a project plan, with deadlines for mockups, design and development.

How many people from the vendor's team worked with you, and what were their positions?

Founder (CEO), Project Manager, Designer, Illustrator, Developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are now at the launching stage with our new website. But we believe our result is a website with up-to-date design, a personal account with convenient UX solutions and new branding, which represents our general business strategy.

Describe their project management style, including communication tools and timeliness.

bill_line had short terms to finish this project and “blind spots” in branding issues. Goodface made an exceptionally effective working scope to make this project done. This includes weekly checkpoint calls, real-time management in chats etc.

What did you find most impressive or unique about this company?

A deep expertise in fintech. It’s a very narrow market niche with a large number of features that needs a deep understanding.

Are there any areas for improvement or something they could have done differently?

A more flexible working scope would be a huge advantage.

Please describe your company and your position there.

We have been educate people from Ukraine in digital professions for over 4 years and helping them to work on freelance. Not so long ago, I decided that I want to create my own E-learning platform in order to develop the design community. So I came to create a startup and a platform.

For what projects/services did your company hire Goodface agency, and what were your goals?

We started looking for a team with experience in developing platforms in Edtech domain and found Goodface. We met at the office in Kiev, started discussing my idea and made a plan of action. Previously, I spoke to 5 other teams, but all of them gave ambiguous figures and no specific terms of reference. But Goodface immediately appealed to me. Their comprehensive advice and deep understanding of the process of creating such products helped me figure out the project plan.

How did you select this vendor and what were the deciding factors?

When choosing a company, I felt that the Goodface team was imbued with my idea and was able to easily get involved in negotiations and discuss specific plans - I liked their approach and involvement, so I chose them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Since we have expertise in design, we created the design of the platform on our own, however, a lack of understanding of the technical implementation was a problem for us. The Goodface team helped us with art-direction, creation of the project documentation and the full technical implementation, as well as advising us on the best ways to develop the product, it was very valuable.

How many people from the vendor's team worked with you, and what were their positions?

The project was implemented by 2 of our designers, from Goodface we involved 2 developers, business analyst, design lead and a product manager to manage the process.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At the moment, we have completed the MVP+ version and continue to actively develop the product. Now we are considering additional implementations of the business model and are looking for additional ways to scale the product.

Describe their project management style, including communication tools and timeliness.

Very clear work. We work with scrum system which created a very clear understanding of the state of the project. It also felt like the product manager — Dima wanted to develop the product by bringing in new ideas and best implementation strategies.

What did you find most impressive or unique about this company?

They are the professional experts in the development industry.

Are there any areas for improvement or something they could have done differently?

I would like to have more communication with the whole team in order to understand the processes more, but I understand that this is superfluous in outsourcing. Everything else was just great.

Please describe your company and your position there.

I'm Founder and CEO of Intertech. We are a Ukrainian development company that provides outsourcing and staff augmentation services to create complex technological solutions.

For what projects/services did your company hire Goodface agency?

We hired a Goodface to help us present our services in a more detailed and attractive way, as well as refresh the design in line with current trends. We wanted the product to have an individual design and our site to be recognizable and remain in memory because this is very important for attracting customers.

How did you select this vendor and what were the deciding factors?

We were looking for a reliable partner with deep design expertise, so we looked at many agencies and their work. The Goodface experience was the best option and they showed the value they could provide us.

Describe the project in detail and walk through the stages of the project.

Goodface helped develop the design system and individual style of the brand and created a full-fledged design with the development of all types of content and animations.

How many resources from the vendor's team worked with you, and what were their positions?

The project involved a team of three people, including two designers and a project manager.

Can you share any outcomes from the project that demonstrate progress or success?

Goodface experience helped them to create a unique design system that is attractive and memorable for our customers.

How effective was the workflow between your team and theirs?

They were excellent communicators. All deadlines were met and the team brought a lot of new ideas to our project by delving deeply into the needs of the project. Their experience matches our vision perfectly. The tools and interactions allowed us to keep a close eye on the work at all times.

What did you find most impressive or unique about this company?

Their deep design expertise and immersion in the project were invaluable.

Are there any areas for improvement or something they could have done differently?

It would be helpful if we could rent a design team to our staff, but we understand that this would not bring so much innovation to the work on the project.

Please describe your company and your position there.

We are a Financial services provider and my role is head of sales and account operations. For this project, I was also the Project Manager

For what projects/services did your company hire Goodface agency, and what were your goals?

The project was creation a new version of the corporate website with the expanded structure, refreshed design and better prepared for the inbound marketing. The goals were create fast, multilingual website, SEO friendly but dynamic and interactive.

How did you select this vendor and what were the deciding factors?

The vendor was selected based on the experience, test work, project approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The technical core and CMS is WordPress. The website hosting is on Amazon. Adaptive design should pass the https://search.google.com/test/mobile-friendly and website speed shall be above 75 at https://developers.google.com/speed/pagespeed/insights/ The project was divided into the main steps:

1. Project documentation creation
2. build of the technical requirement
3. Design phase
4. Content phase
5. back-end development phase
6. website beta launch and review
7. SEO audit and website takeover
8. launch

How many people from the vendor's team worked with you, and what were their positions?

The main persons were CEO, Project manager, Lead designer and financial manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was done in the agreed time frame and in accordance with the requirements, all communications were agile and all issues were resolved with the maximum priority.

Describe their project management style, including communication tools and timeliness.

We had key steps meeting with the participation of CEO and our project manager, in the design phase also Lead Designer was included, during some stages ie design creation we were maintaining daily catchups with the project manager.

What did you find most impressive or unique about this company?

I am impressed with their personalized approach.

Are there any areas for improvement or something they could have done differently?

The only improvement could be in their DevOps team as we had some minor problems during the website migration, however al of them were resolved promptly and did not affect the agreed timeline.

Please describe your company and your position there.

U-POD are official distibutor of e-cigarettes, that import 5 different brands to Ukraine. I am working here like Project-manager.

For what projects/services did your company hire Goodface agency, and what were your goals?

We didn't have in-house developers to create a new website, we hired this team to design and develop a WordPress site for us. By doing this, we were hoping to increase our traffic substantially by the end of the year.

How did you select this vendor and what were the deciding factors?

We searched online for web developers in our area and shortlisted 5. After interviewing them, we chose this vendor based on their past- projects, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. After a few iterations, their team designed and developed an informational WordPress site. They updated the content to reflect our compary's services and created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 2 full stack developers and a designer working behind the scenes.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 70% increase in traffic, and incoming leads doubled month over month thanks to the landing page. Clients love the new design, and they now have a good understanding of our services.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on the contact form. We let them know, and they were quick to fix the issues.

Please describe your company and your position there.

Medical diagnostic center Líkars'ka praktyka CEO Denis Krivolapov

For what projects/services did your company hire Goodface agency, and what were your goals?

Our previous website was old and uncomfortable. The main request was to redesign the old site, improve the UX, change old solutions and make a new stylish site.

How did you select this vendor and what were the deciding factors?

I met the CEO of Goodface agency at a business conference. At first, the guys offered me an audit of the site, after which I saw many weaknesses that require improvement. After the work was done, we understood that this is what we need. We felt Goodface was responsive, the team was intelligent, and understood our vision which allowed us to make the selection. We were looking for a team that would give our project special care and attention and we got that from the Goodafce team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first step was an audit. We saw what works poorly or does not work at all. We saw a lot of problems in the content and the design and code needed to be fixed. The second step was UX research, prototyping and design. After that, the final stage was the front-end and integration with CMS. We built a website that can connect doctors with patients and provide them specialized medical services.

How many people from the vendor's team worked with you, and what were their positions?

Our project manager was with me from start to finish. As we worked through design and development, we also worked with a team lead on both of those sides as well. And also there was QA. Maxim (CEO, Goodface) got involved at times to make sure that everything was moving smoothly.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result, we got a new site that corresponds to our high level. The site has become more user-friendly and intuitive. We also got a convenient CMS for further work with the site.

Describe their project management style, including communication tools and timeliness.

They were very efficient at project management. We communicated through email. If I had feedback, PM communicated it to the team. They were attentive to even the smallest details and listened to all of our thoughts. They did everything on time.

What did you find most impressive or unique about this company?

I was most impressed by the quality of their design and their responsiveness. If I ever reached out to my project manager, I always got a response. There was no delay or lack of responsiveness from their end. Goodface team is trying to deeply understand the customer's business. They give their strategic input on projects and contemplate different ways of doing things.

Are there any areas for improvement or something they could have done differently?

No, I was happy from start to finish.

Please describe your company and your position there.

I’m CEO of Uvitme company Igor Chernovsky. We are the official representative of the Hepart AG company. Our team selects individual vitamin complexes from Switzerland based on the blood tests and health goals of our clients.

For what projects/services did your company hire Goodface agency, and what were your goals?

The main aim for Goodface agency was to complete a full redesign of our brand: logo, visual identity, website, packaging. We needed to top up our visual communication (brand new level). We knew that Goodface agency was perfect for this task.

How did you select Goodface agency and what were the deciding factors?

I did a lot of research to find a great WordPress-focused development agency. Googface popped up in a lot of different websites, and I looked through their portfolio and found that they were working with a few companies that we were familiar with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was important for us to get started quickly, so the first step was to design a new website. At the same time, Goodface agency redesigned our brand and packaging for vitamins. As a result, the new site they created for us is intuitive, thought out for our target customers and has user-friendly cms. We also received a new logo, identity, and new stylish packaging for vitamins

How many people from the vendor's team worked with you, and what were their positions?

It was convenient for communication, 5 team members worked on the project: PM Art Director Designer two Developers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At this moment we are launching advertising campaigns on our new website. Already at this stage, the difference between the new and the old websites is obvious. We have no doubts that the result will not be long in coming. We plan to cooperate with Goodface agency on the principles of design thinking: to track results, to improve the approach and the site so that the feedback from advertising grows all the time

Describe their project management style, including communication tools and timelines.

The Goodface agency team was constantly in touch. We held several personal meetings - strategic sessions, and also communicated via Telegram. They made a convenient presentation of the design, showed design inFigmaa, and also prepared special documents with explanations of details.

All stages of work were completed on time, which made us very happy

What did you find most impressive or unique about this company?

Their approach to work, attentive attitude towards consumers, and engagement were impressive. They made sure that the brand and the site were clear and user-friendly. Their designs were in-tune with what our readers and users wanted to experience.

They even made technical specifications for our photo sessions so that the design turned out to be of high quality. They consulted us a lot and also invited a consultant from our field who helped rethink our business model.

Are there any areas for improvement or something they could have done differently?

Everything was at the highest level! These guys are real professionals in marketing, design, and development

Please describe your company and your position there.

GEOMA Jewelry is the first jewelry brand in the world with children figurines. We offer to create an individual design of your jewelry. I am the Marketing Director of GEOMA Jewelry

For what projects/services did your company hire Goodface agency?

We had a landing page. Later, we had to develop a new presentation website + e-commerce. We also had an idea to create an online jewelry constructor, but we weren't sure if it was possible.

What were your goals for this project?

We also had an idea to create an online jewelry constructor, but we weren't sure if it was possible.

How did you select Goodface agency?

We started cooperation with Goodface agency after referral of our friends, to whom they made a beautiful e-commerce project. We saw realization of this project and we really liked it.

Describe the scope of their work in detail.

We conducted a strategy session with the Goodface agency team and filled in the brief with our wishes. In a few days Goodface agency back to us with the concept and a list of ideas for a new website for us. They offered to create three-part website:

1. Project presentation
2. Online store
3. Online jewelry constructor.

We liked the idea and Goodface agency started to work on the website design. As a result, we got a very stylish and modern design. Then the programming stage has started.

What was the team composition?

We worked directly with Max Yakubovich (Art Director). The team for our project consisted of a Project Manager, Designer, Front-End Developer, Back-End Developer, and Tester.

Can you share any outcomes from the project that demonstrate progress or success?

Now the website looks very modern, with non-standard functionality. This gave us an advantage over our competitors and we were able to increase the credence of our customers. It was especially difficult to adapt this functionality for the mobile version, but Goodface agency coped with this task perfectly. The new site is adaptive and looks great on mobile devices. The site is advertised and every day we get orders to sell our products.

How effective was the workflow between your team and theirs?

Communication with the team was built very competently. We were constantly in touch via telegram, mail, and video calls on Skype. Since the project was non-standard and they had to look for many new solutions, the deadlines shifted a little. We understood this and accepted it normally since we were warned in advance that this can be

What did you find most impressive about this company?

We were impressed by the professionalism of the team and the way they treated every detail. It is easy to work with them. Even when we did not have a clear idea of what we want, they came up with different offers and gave us exactly what we need.

Are there any areas for improvement?

No. They’re affordable, flexible, and great at what they do. You’ll feel like you’re their single client.

Please describe your company and your position there.

I'm marketing manager in Omnilink, wich is a specialization provider of telecoms possession and high-tech solutions for operators of communication and Internet providers in Ukraine.

For what projects/services did your company hire Goodface agency, and what were your goals?

OMNILINK has been operating in the telecommunication network equipment market since 2009. The main customers are telecom operators and Internet service providers.

At the beginning of its development, the company focused on a wide range of products, where the site primarily solved the problem of an assortment presenter, striving to meet customer demand in all directions - from large nodes (backbone routers, switches) to small paraphernalia (patch cords, cables).

The main task was to demonstrate the wide range of supplied products in the main directions and give their description and characteristics so that the customer could choose the optimal solution. Today the company has won the trust of all key players in the telecom market.

Due to the constant personal interaction of the company's sales managers with customers and the individually developed preparation of prices and offers for clients, the function of the site as a product catalog has disappeared today. The company has grown from a supplier of goods (equipment) to a supplier of solutions.

At the same time, the need arose to transform the site, placing a key emphasis on the company's services, which today consist in a qualified selection of "hardware" (completeness of the order; selection of the most optimal positions in terms of price and functionality), which allows customers not only to purchase a pool of goods, but to get a thoughtful and planned combination devices for a particular task.

And the task is to transform the catalog in its pure form into a related equipment pick-up site based on the user's task.

How did you select Goodface agency and what were the deciding factors?

We were looking for a partner who can make a beautiful and functional website. With its full-cycle production. We proceeded from the assessment of the team's portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Despite the fact that the company already had a website, it was outdated. Therefore, we needed the contractor to first develop a visual style for us, including refreshing the key elements of the identity. After that, the design, making layout and programming of the site based on the WordPress constructor, and preparation for SEO further promotion.

How many people from the vendor's team worked with you, and what were their positions?

All control over the project and the role of our liaison in communication on the project was carried out by the project manager.

We knew that part of the team was working on outsourcing, but given the first stages of communication and the quality of coordination of interaction, this did not have a fundamental task. Since we received the result within the agreed time frame, with high-quality implementations, sometimes exceeding our expectations.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main goal of the site was to refresh the external image of the company and make a convenient tool for finding complex technological solutions for our customers. Based on the feedback we received in the first few months after launch, this is exactly what we were able to achieve. We consider this a merit of the Goodface team.

Describe their project management style, including communication tools and timelines.

During communication, we used email for formal communications, which had the character of status reviews and approvals. For operational discussions, we used messengers like Telegram. This made it possible to work quickly, conveniently and easily in a common group.

What did you find most impressive or unique about this company?

Probably, I would highlight the depth of immersion in the essence of the client's business and the task that the site should solve as a result. Goodface agency's speed was outstanding.

Are there any areas for improvement or something they could have done differently?

No, everything was great!

Please describe your company and your position there.

Business development, service improvement and marketing

For what projects/services did your company hire Goodface agency, and what were your goals?

To develop new web-site, including all our necessities, web design trends and e-commerce solutions. In process, Goodface advised to make restyling and we approve it, so that we have received more outstanding web-site than we expected.

How did you select Goodface agency and what were the deciding factors?

it was personal contact, but nevertheless we studied their portfolio and their previous e-commerce experience and believed in it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goodface has made all stages from design to web-development and launch with our database.

Website creation was divided into stages: Briefing Technical requirements creation Design creation Site development QA and Testing Website launch Using technologies: Design Washington created in Figma, web-development - Wordpress

How many people from the vendor's team worked with you, and what were their positions?

Head of agency=owner, project manager, web-developer, 2 designers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just started using new website and don't have any measurable results. In general, we completely satisfied with our new site, because previous one was very old.

Describe their project management style, including communication tools and timelines.

Flexible approach: The guys did their best, were fast in solutions, advised us experts like seo-

What did you find most impressive or unique about this company?

They really worried about our project, they were involved in it completely, and gave us reasonable solutions. Like it was their own web-site.

Are there any areas for improvement or something they could have done differently?

no