Mavlers

BACKGROUND

Please describe your company and position.

I am the Digital Producer of a creative agency.

Describe what your company does in a single sentence.

A creative agency that specialises in brand and design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

• Responsive edm build
• Animated paid display banners (HTML)

SOLUTION

How did you find Mavlers?

Referral

Why did you select Mavlers over others?

• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

There have been a few edm build tasks and a paid display banner build that Uplers have performed. we required a few edm builds for one particular client who needed HTML files for SalesForce Cloudservices. We also required animated paid display ad banners across multiple sizes for the same client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A responsive edm build that was compatible with Salesforce.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Karan and his team always delivered on time and most of the time delivered earlier than anticipated. They always responded kindly to our very last minute requests and always adapted to some of the challenges we presented them (i.e didn't provide a mobile design). We've had no problems with their builds, and really happy with the QA testing and Email on Acid reports that are provided.

What was your primary form of communication with Mavlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Karan is an awesome account manager, always reaching out to make sure we have everything we need, always connects us quickly with his team, and always so kind to jump on a call to make sure the he is aligned on the brief. 

I was always impressed by how they responded to urgent last-minute requests with a smile on their face, and they always deliver on time with a high quality output.

Are there any areas for improvement or something Mavlers could have done differently?

No improvements. Super happy with the service.

BACKGROUND

Please describe your company and position.

I am the Owner of Ecom Luxx

Describe what your company does in a single sentence.

We are an agency specialising in End to End Ecommerce Solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

• Assist with Email Marketing Management
• Project management
• Business consultancy
• Scaling

SOLUTION

How did you find Mavlers?

Online Search

Why did you select Mavlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Mavlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mavlers has been an integral part of our email marketing service offerings. We were scaling and required assistance, they were able to jump in and assist almost overnight. 

Key deliverables: 

• Email campaign strategy
• Email campaign creation
• Klaviyo account optimization
• Klaviyo management
• Flows and automations
• Email UI design
• Custom HTML email creation 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mavlers hit the ground running since the beginning. We were looking for a subject matter expert in all things email marketing so that we could confidently assign tasks to them and have them act as the go-between between our clients and the team implementing the task and. 

Mavlers have been able to keep up with multiple client requests, execute plans and strategies without issues and most importantly, provide a positive return on investment for our clients. 

Over all, a very high quality service provider of which I have not one bad thing to say. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mavlers have an excellent project management process and system that ensures nothing falls between the cracks and all tasks and campaigns are executed on time without fail. 

Revisions and feedback are fully understood and swiftly actioned. 

Needs are always met with 100% satisfaction. 

What was your primary form of communication with Mavlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mavlers has proven to be an efficient partner with excellent communication skills, which were key traits we sought in a collaboration. 

My account manager, Karan, is extremely knowledgeable, and I’ve never encountered a problem he couldn't help with. Whenever I approached him with new projects or client needs, he consistently got them evaluated and acted upon without any delays. The team has implemented an excellent system that truly puts my mind at ease. With Karan by my side I feel nothing is impossible.

Priyanka, my primary contact and subject matter expert for email marketing at Mavlers, is by far the best we have worked with. She manages her team so effectively that they can handle multiple clients simultaneously, regardless of the level of attention required. We can’t thank her enough for her support.

I also had the opportunity to meet Nital, the owner of Mavlers. His extensive knowledge and advice have been invaluable in helping me gain clarity on how to further improve our business operations.

Mavlers offers more than just services and support; they provide value at every opportunity.

Are there any areas for improvement or something Mavlers could have done differently?

None, everything was flawless

BACKGROUND

Please describe your company and position.

I am the Marketing Operations Specialist

Describe what your company does in a single sentence.

Is pioneering the digital transformation of the energy system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

• Build nice landing page templates
• Build nice email templates

SOLUTION

How did you find Mavlers?

Referral

Why did you select Mavlers over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Mavlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build new templates for1 master email template and 1 master landing page template. Reuse this template and adapt them to another brand. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have delivered everything required and even went beyond with additional requests such as helping with the forms layout, making last minute changes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• fast to deliver first drafts
• fast to deliver any required change
• always being quick to answer my emails
• going the extra miles by supporting with additional requests
• being very nice and patient at each stage

What was your primary form of communication with Mavlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

they can achieve project very fast and they were really trying to match our needs and what we had in mind. 

Are there any areas for improvement or something Mavlers could have done differently?

I think the only area of improvement would be to have only one point of contact for the client to whom you can make all requests. I got used to having one team wotking on the email template part and one on the landing page template but having to split feedbacks in 2 differents threads is a bit time consuming if you are on the customer side. I would suggest having a weekly alignment chat with both teams but having only one thread for everyone and then the project manager can deal with what is not clear. But overall I was satisfied with the support provided by the team during the whole project.

BACKGROUND

Please describe your company and position.

I am the Director Of Marketing Operations of a media organization. 

Describe what your company does in a single sentence.

US media organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

• Backfill email dev and QA staff
• Convert ESP's (SFMC to Sailthru)
• Email Marketing Manager

SOLUTION

How did you find Mavlers?

Online Search

Why did you select Mavlers over others?

• High ratings
• Good value for cost

How many teammates from Mavlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2023 we had to fill in some key email marketing operations positions quickly, and we reached out to Mavlers to fill in two positions; Email Marketing Manager and a QA Specialist.   We had a short-term agreement with them, and it was very successful.  As we moved through 2024 we decided to migrate to a new ESP's, and we re-engaged Mavlers and expanded their team to include dev resources as well.  We successfully migrated and Mavlers has been an extension of our internal ops team for over a year.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Mavlers managing daily tactical tasks like Dev, QA, data segmentation, reporting, and deployments, we have freed up our internal resources to focus on more advanced projects. This has allowed us to streamline processes, enhance efficiency, and refine our business-as-usual operations while driving innovation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mavlers excels in project management, consistently delivering projects on time and remaining highly receptive to our feedback. I have a primary internal contact who coordinates with Mavlers' management, and we hold monthly meetings with our corporate contacts to discuss high-level initiatives and timelines.

What was your primary form of communication with Mavlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mavlers is highly adaptable to our business needs, whether it's supporting a unique initiative, realigning priorities, or adjusting processes. They take the initiative to research systems, configurations, and custom code independently, consistently bringing valuable insights and suggestions to the table.

Are there any areas for improvement or something Mavlers could have done differently?

Not at this time

BACKGROUND

Please describe your company and position.

I am the Digital Customer Experience Manager of Palmerbet

Describe what your company does in a single sentence.

We are 100% Aussie-owned and operated online betting platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

• Marketing campaign execution across various channels
• Campaign performance optimization
• Response time on resolution of issues

SOLUTION

How did you find Mavlers?

Referral

Why did you select Mavlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Mavlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Campaign Execution and process optimization of all our direct Marketing campaigns in Marketing Cloud Exacttarget which included 1) Technical Setup and Integration including set-up of Custom DEs and populating them using SQL queries 2) Journey Builder configurations - Design complex multi-path journeys for VIP and Regular Customers including setting up Re-entry criteria, Exit Criteria as well as custom activities 3) Use Content blocs, AMP Script for rendering content for personalization across channels - Email, SMS and App 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1) Engagement metrics across Channel

2) Journey completion and goal achievement rates 

3) Revenue per customer

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mavlers team demonstrated exceptional commitment and capability in delivering our seasonal campaign. They demonstrated technical expertise through efficient journey builder driven campaign execution, effective customer segmentation DE using Automations as well as responsive support during critical campaign periods. They showed up and went beyond the scope to add value and support throughout the campaign. They did manage very complex SFMC campaign implementation very well. 

What was your primary form of communication with Mavlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Technical Capability and execution - Their implementation showed deep understanding of Exact target capabilities
2. Value addition beyond scope - Proactively stepped up on process optimization making campaigns and segmentation very efficient.
3. Critical period management - Stepped up during campaign period and demonstrated exceptional reliability with quick response time and access. They adjusted when time-sensitive adjustments were needed
4. Showed quick grasp of our business context and regulatory environment that impacts our business
5. Knowledge transfer and documentation - managed documentation and are helping with ensuring knowledge resides in single platform of our choice.

Are there any areas for improvement or something Mavlers could have done differently?

We're quite impressed with their work. 

BACKGROUND

Please describe your company and position.

I am the Design Director of a design company 

Describe what your company does in a single sentence.

Websites - Branding - Digtial

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

• Web development
• SEO

SOLUTION

How did you find Mavlers?

• Referral
• LinkedIn

Why did you select Mavlers over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Mavlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have enjoyed working with Mavlers over the last 4 years. Their expertise has been instrumental in the success of my online presence. During this time, they have developed approximately ten WordPress websites for me, each tailored to meet my specific needs and goals.

Mavlers excel in managing all technical aspects of these websites. They not only handle the development but also ensure that the sites go live smoothly. They are also on hand to fix any  technical issues that might arise.

Recently, I began utilising their SEO services, and I’m excited to see how they will enhance my websites’ visibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over the last four years, the websites Mavlers have developed have significantly improved my online portfolio. The size and overall value of the websites I’m working on have increased, reflecting the successful work implemented by Mavlers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mavlers' project management is excellent. Communication from my project manager, Bonny, is great; she keeps me informed at every stage of the process and is always available to address any questions or concerns I have.

The team consistently delivers work ahead of schedule, which not only demonstrates their efficiency but also allows me to plan ahead and allocate resources effectively

What was your primary form of communication with Mavlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They go out of their way to ensure that every aspect of my projects is executed perfectly, always striving to get it right. Their commitment to my satisfaction is evident; they genuinely care about ensuring I’m happy with the results.

The standard of their work is consistently high, showcasing their expertise and attention to detail. I also appreciate how they occasionally add their own creative touches to the websites, incorporating ideas that I may not have thought about or overlooked

Are there any areas for improvement or something Mavlers could have done differently?

We have encountered the occasional issue during the development of the ten websites Mavlers has created, which is to be expected. What stands out is their commitment to resolving any problems promptly. They are always on hand to put things right and are dedicated to continuously improving both their work and the service they provide

BACKGROUND

Please describe your company and position.

I am the Digital Operations Officer of a property surveying firm. 

Describe what your company does in a single sentence.

Property surveys and services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

Create new and update existing webpages for our website.

SOLUTION

How did you find Mavlers?

Online Search

Why did you select Mavlers over others?

• Good value for cost
• Company values aligned
• Speedy and clear communication

Describe the scope of work in detail. Please include a summary of key deliverables.

Follow a figma template to create and update approx 30 pages from our website, using the content provided. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Communication remained fantastic throughout the project and the pages were delivered successfully, we are very happy with the outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were happy with the project management, it felt like they had dedicated enough resources for our needs and were very fast at responding to our communications. Delivery time was great.

What was your primary form of communication with Mavlers?

Email or Messaging App

What did you find most impressive or unique about this company?

Mavlers' speed, communication, and ability to deliver a good product while being competitive in price were great.

Are there any areas for improvement or something Mavlers could have done differently?

While we appreciated the enthusiasm to start on all pages at once, for the next set of pages we would be looking to have one page drafted and provided to us before starting on the rest of the pages, so that any tweaks/changes that need to be made can be done so on that first one without needing to be repeated on the rest, saving time and effort and avoiding any extra costs. 

There were a few things that our developers tweaked before we put the pages live, but we are looking to remedy this next time with a technical sheet or similar.

BACKGROUND

Please describe your company and position.

I am the Senior Lifecycle Marketing Manager of Business Insider

Describe what your company does in a single sentence.

Business Insider is an online publication that specializes in investigative journalism and financial and business news. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?

• Have additional Marketing support for our Lifeycle team and operational work

SOLUTION

How did you find Mavlers?

Online Search

Why did you select Mavlers over others?

Pricing fit our budget

How many teammates from Mavlers were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We seeked the following support for our Email Marketing Team: 

• Monthly Sales - Each month, we launch a series of promotional offers for our audience 
• One Off Emails - Sending monthly emails to our users updating them on the top articles for the month 
• Updating our Emails with top articles every two weeks 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have many email projects that are urgent and require them to be done in a timely manner with minimal errors. In terms of project management, there were times when the list of request deliverables was lengthy but our Mavlers teammate was able to handle the responsibility and provided us with all of our emails quickly and efficiently. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were always delivered on time. They responded with a positive attitude and always wanted to help with any additional projects we were running. 

What was your primary form of communication with Mavlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I love how easy it is to connect to our Mavlers teammate whenever help is needed. I was impressed with the enthusiasm to help with our projects. 

Are there any areas for improvement or something Mavlers could have done differently?

None that I can think of :)

BACKGROUND

Please describe your company and position.

 I am the Creative Director of a design company 

Describe what your company does in a single sentence.

We help our clients with marketing and design across print and digital platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mavlers to accomplish?
Assist with digital development of Websites and eDM

SOLUTION

How did you find Mavlers?

Other

Why did you select Mavlers over others?

Other

How many teammates from Mavlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work closely with Pritpal Singh and his team to develop many different website projects on a regular basis. They help us develop websites. They are always flexible, to the point, and easy to work with. The quality of Pritpal's team is always fantastic, and our clients love the results. 
Because we work with Pritpal on a regular basis we cover off lots of different deliverables from helping manage, develop and impliment websites of many different kinds. Some sites are complex and others are more simple - all of which pritpal and his team execute very well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The end result is key for us as our projects are always evolving. Pritpal and his team always work closely with us to ensure the end result is flawless.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pritpal and his team, including Dimple, have been our key points of contact and have always been very helpful in managing projects and staying on top of the work. They're efficient, economical, and precise with their work.

What was your primary form of communication with Mavlers?

Email or Messaging App

What did you find most impressive or unique about this company?

Pritpal and his team always go out of their way to find a solution to our issues. He's responsive even with the time zone difference.

Are there any areas for improvement or something Mavlers could have done differently?

The only thing we would like to see fixed which is more of a technical or procedure is coming up with a solution for 2FA when the mavlers team needs logins it's hard to time sharing the 2FA codes with them as the time difference could be a factor.