WordPress Web Design, Maintenance & SEO for SMBs ✨
Are you looking for an easier way to build, maintain and promote your WordPress website?
Pronto can help get your marketing done, at an affordable price with no long term contract!
Visit us at: prontomarketing.com
Since 2008, Pronto has built and managed 3,000+ WordPress websites for small- and mid-sized businesses in the US, Canada, UK, and Australia.
Services:
- WordPress Design & Development
- WordPress Support & Maintenance
- Google Ads & SEO
Is Pronto for you?
5 reasons to consider:
- 100% WordPress focused
- Proven, full-service process
- No long term contracts
- Transparent pricing
- Scale up or down
Process:
- Start with a free consultation
- Get a custom proposal & quote
- Onboarding with your project manager
How we work:
We make the entire life-cycle of launching, maintaining, promoting, and updating a sharp-looking WordPress website extremely easy for busy professionals.
That’s because we do everything in-house -- from design, development, maintenance, support to SEO and Google ads -- which keeps our services not only efficient but competitively priced.
Contact us today to get your project started!

headquarters
other locations
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2nd Floor Metrowalk ComplexPasig 1604Philippines
Focus
Portfolio
Brown Dahan Family Law Firm, LaPorte Law Firm, Capstone IT, RoundTable Technology, Red Key Solutions, LeadingIT, ComTech Network Solutions, Evergreen Janitorial Services, IFI Professionals, Iconic Roofing & Exteriors, Club 4 Fitness, etc.

Garriott Maurer
Garriott Maurer provides client-centered legal consultation and representation in all matters pertaining to family law and divorce.

LeadingIT
LeadingIT understands the technology needs of your business and offers technology, computer, network and security support to help you get the most out of your technology. We typically work with nonprofits, manufacturers, schools, accounting firms, government and law offices with 10-200 employees that may not have dedicated technology staff in-house.

I.N.C. Systems
In business since 2004, I.N.C. Systems is a company that understands how to leverage technology, implement solutions to meet the needs of our clients, and exceed their expectations. We do this by taking the time to understand the needs of a particular business or project and recommending specific solutions to reach the goals set forth.

Black Sutherland LLP
Black Sutherland LLP consists of a dedicated team of professionals who strive for innovation and excellence in legal service. It has maintained a positive presence in the legal landscape of Ontario since the 1920s. Its evolution is driven by the strength of its people.

Brown Dahan Family Law
Case studies: https://www.prontomarketing.com/case-studies/brown-dahan/
Brown Dahan, a full-service family law firm, contacted Pronto Marketing about managing both the firm’s website and its Google advertising campaigns.
The results: Their conversions increased 48%, including 20% more form submissions on their site. Click the link above to read about what we did to contribute to their success.

Castlerock Managed IT Services Company
Castlerock is a leading provider of managed ICT services in South Africa. They have a well-refined knowledge of technology best practices, specifically within the South African business context.

FirstTrust Home Loans, Inc. Financial Services
FirstTrust Home Loans’ number one goal is to provide the confidence and reliability you deserve throughout the financing of your home. Our roots are grounded in the relationships we’ve developed with our clients and the communities we’ve served.

IGO Medical Group
Founded in 1979, IGO Medical is one of San Diego’s oldest and most respected medical practices, offering state-of-the-art healthcare in infertility, obstetrics, and gynecology. We ensure patient comfort, confidentiality, and timely care plus appropriate and cost-effective ancillary medical procedures, including digital mammography, laboratory testing, bone densitometry, and ultrasound services. We are known for excellence in all aspects of our operations and for outstanding service to our patients and our community.

Incubator Finance, Inc.
Incubator Finance, Inc. is a Southern California-based outsourced services firm. We guide and enable dynamic and growing companies that are challenged by poor visibility to gain control and insights to the information they need to operate their business. Our clients rely on us for the experience and expertise to supplement or outsource their accounting services or guide them as they transform their accounting and back-office operations systems to increase efficiency and flexibility as a catalyst for growth.

Aspire Advisors
Since 2009, Aspire Advisors has served as trusted stewards of our clients’ financial wellness. As an independent advisory firm, we offer fee-only investment management and planning services. That means we do not sell “commission-based” products, and our advice is always provided with your best interests in mind.

San Diego Sports Medicine and Family Health Center
San Diego Sports Medicine and Family Health Center has not only been about the treatment of injuries and illnesses, but also about individualized patient education and management on a broad spectrum of lifestyle improvements in order to enhance well-being and quality of life. In short, the goal is not to just make patients “feel” better, but also to help them attain optimal health and wellness.

Ziglar Inc.
Website: https://www.ziglar.com/
Project Scope: Built a WooCommerce website for Ziglar Inc. with continuing support and plugin updates since 2017.
About Ziglar Inc: Inspiring people is what they do. They are the leading provider of training that helps people achieve the best in personal and vocational performance.

Nonprofit New York
Website: https://www.nonprofitnewyork.org/
Scope: Website Refresh, Customized Landing Page, and Website Support.
About Nonprofit New York: They are a thriving community of extraordinary nonprofits. The organization engaged over 4,700 nonprofit organizations last year and has been building a powerful nonprofit community for 35 years.

The Ability Center
Website: https://www.abilitycenter.org/
Scope: Website Design & Development, and Dedicated Web Support.
About Nonprofit New York: The Ability Center advocates, educates, partners, and provides services supporting people with disabilities to thrive within their community. They work to make our community the most disability friendly in the nation.

SHARE Cancer Support
Website: https://latina.sharecancersupport.org/
We provided Website Build and Dedicated Support for SHARE - Spanish Site.
About Nonprofit New York: SHARE is a national nonprofit that supports, educates, and empowers anyone who has been diagnosed with women’s cancers, and provides outreach to the general public about signs and symptoms. They are a compassionate community of knowledgeable survivors, women living with cancer, and healthcare professionals.

New York Immigration Coalition
Website: https://www.nyic.org/
We provided Website Development.
About Nonprofit New York: The New York Immigration Coalition (NYIC) is an umbrella policy & advocacy organization that represents over 200 immigrant and refugee rights groups throughout New York. The NYIC not only establishes a forum for immigrant groups to voice their concerns, but also provides a platform for collective action to drive positive social change.

Apa Sherpa Foundation
Website: https://www.apasherpafoundation.org/
We provided Website Development.
About Nonprofit New York: Apa Sherpa was born in poverty and rose to become the greatest climber in the history of Mount Everest. Apa struggled greatly to obtain a modest education in his youth and worked diligently to provide for his family amidst difficult economic circumstances. Today, he endeavors to provide the opportunities he never had to the next generation, starting from his home village in Nepal.

CTG Insurance
CTG Insurance offers personalized insurance and risk management for faith-based and nonprofit organizations.

IT 4 Cannabis
Website: https://it4cannabis.com/
Scope: Website Design and Development
About IT4cannabis: They are the leading technology provider servicing both medical and recreational players in the legal marijuana industry.
Reviews
the project
Web Design & Dev for Condominium Management Company
“Try Pronto out; I’ve had a great experience with them, and they’re honest.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the executive assistant manager at Four Turnberry Place; I manage the condominium part of the association.
What challenge were you trying to address with Pronto Marketing?
We hired Pronto mainly to manage our website and do any changes we need.
What was the scope of their involvement?
In the beginning, we already had a vision of what we wanted the website to look like. The development process was a team effort; we tell Pronto what we wanted, and they built and edited the website accordingly.
At present, we receive updates every so often. We constantly email them to make the updates we need for the website.
What is the team composition?
I usually interface with four people from their team; two of them are project managers. If they’re not available, other teammates respond to us.
How much have you invested with them?
We’ve spent under $10,000.
What is the status of this engagement?
We started working with them in January 2018, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
I’ve been able to manage the engagement well; Pronto answers to us quickly every time I need them to make changes. The team also reaches out consistently to ensure they know what changes need to be made and everything is completed accordingly. In terms of the website, it looks exactly what I want.
How did Pronto Marketing perform from a project management standpoint?
Pronto’s project management is great. If they don’t understand what I text or email them, they ask me to explain more about it. Overall, they’re great a communication.
What did you find most impressive about them?
For the most part, Pronto delivers what I need on the first try. I simply email them instructions, and then they get everything done — they have a quick turnaround time. I also don’t usually have to point out anything wrong with their outputs.
Are there any areas they could improve?
Sometimes, their response times can get a bit delayed. However, that’s a given because they’re in a different country. I also haven’t experienced any language barrier.
Do you have any advice for potential customers?
Try Pronto out; I’ve had a great experience with them, and they’re honest. If they don’t understand what direction they’re supposed to take, they’ll ask.
the project
Web Design for Meeting, Computer, & Training Room Rental Co.
"They all seem to be very knowledgeable and quick to respond if there is any issue."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president of a business services firm. We provide technology classrooms and meeting spaces for our clients globally. Our services include finding the right location, technology including computers, projector, cameras, microphones, speakers, food and beverages and the logistics that go along with running a training event, meeting or conference.
What challenge were you trying to address with Pronto Marketing?
We wanted to improve the look of our website to drive organic marketing from search engines, as our website is our main marketing tool and lead generator.
Although we have great client loyalty, to meet our revenue goals we rely on new clients every month. This makes having a lead-generating website critical to us.
What was the scope of their involvement?
We’ve been working with Pronto Marketing for over 10 years, and in that time, they’ve helped us design and develop our WordPress website, optimize it for mobile browsing, and continually make backend updates to improve SEO.
During the creation process, Pronto developed wireframes, which we interacted with and tested in an off-site environment. This offline tool allowed us to ensure that all the pages were accurate that all links functioned properly.
Interactive maps on the website show the details of our US locations. If you click on a certain part of the map, you can find specific information on that meeting location.
Pronto also helped identify and upload pictures that matched our image. Finally, they have helped ups put together and sent out newsletters.
What is the team composition?
When we put in a request, a person from Pronto is assigned, they always know what to do and provide us fast turn arounds.
How did you come to work with Pronto Marketing?
We learned about Pronto through a marketing organization that we belonged to years ago. Their approach made sense as we knew what we wanted to say, but didn't have the staff to put together and maintain the site.
How much have you invested with them?
We have paid a monthly fee for over 10 years so it has to be over $40,000, but that is over 10 years. We feel that it has been a good investment.
What is the status of this engagement?
We have been a client of theirs since January of 2011.
What evidence can you share that demonstrates the impact of the engagement?
Our website has a lot of pages. We don't have the knowledge or staff to build or keep it up. Organic marketing and website security is always changing. Our website remains secure, very functional and gets lots of traffic.
How did Pronto Marketing perform from a project management standpoint?
We are very pleased and do not have any complaints. They are responsive and do anything that we ask. Pronto has a site to request changes, additions or just to ask a question. If you want to talk with someone it is easy to schedule a call.
What did you find most impressive about them?
They all seem to be very knowledgeable and quick to respond if there is any issue. They have resources that design content, know SEO, and others that know the backend tools.
Are there any areas they could improve?
I can't really think of anything.
Do you have any advice for potential customers?
If you have a website that will be somewhat dynamic, need help with content and people finding you. Pronto will serve you well.
the project
Website Redevelopment & Design for Accounting Practice
"Even during the design resource changeover, the turnaround time was seamless."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re an accounting firm in Dallas, Texas with about 20 employees. I am one of two administrative managers.
What challenge were you trying to address with Pronto Marketing?
They revised and updated our website and now provide ongoing support.
What was the scope of their involvement?
Pronto Marketing handled both the user-facing side of the website and the administrative backend. The biggest feature we added was an online payment link. They continue to handle all changes as well.
Everything was done through a dummy website that they were building. They had technology on that website where we could ask questions and upload and send information and pictures.
What is the team composition?
After the initial call, Pronto’s owner assigned a designer to us. They ended up leaving the company, and we were assigned another design. Closer to the go-live date, we worked closely with an implementation resource. I also got frequent emails from another individual checking to ensure everything was going well. We worked with around four people on the design team via email.
How did you come to work with Pronto Marketing?
We were considering updating the website and had a spontaneous conversation with our IT person, who recommended Pronto. They’d redone our IT vendor’s website to great success. We had a conference call with the owner of Pronto and talked about what our partners wanted to achieve. The website hadn’t been updated in many, many years.
How much have you invested with them?
We started with a monthly fee of $260 when we signed up to redo our website. This included any design and troubleshooting. In January 2021, we switched to an annual fee of $2,800.
What is the status of this engagement?
The first meeting was in August 2018, and the website went live in January 2020.
What evidence can you share that demonstrates the impact of the engagement?
A lot of our clients requested the payment feature, and a lot of people are using it now. The number of payments coming through is consistent, though more always come through during tax season.
How did Pronto Marketing perform from a project management standpoint?
They were very responsive, and there was never a lag in time after I sent an email or submitted drafts and pictures. Even during the design resource changeover, the turnaround time was seamless.
At the beginning, we’d rewritten a lot of the text, and there was some miscommunication about what they needed from us from the old website. Once we cleared that hurdle, it was seamless.
What did you find most impressive about them?
Pronto’s knowledge of the technology stands out. I had never designed a website before and didn’t know the correct terminology, but they’ve always been willing to explain everything as many times as we need. They respond to emails quickly as well.
During the website design phase, I had to work through a challenging process to take work to our partners to approve it, and Pronto made it relatively easy. The major time difference hasn’t stopped them. The most important aspect of this phase was teaching Pronto about what we do. This ensured that the text they were using matched our small firm versus portraying us as a larger accounting firm. We wanted our website to reflect our smaller-firm nature.
Are there any areas they could improve?
Pronto’s team could have explained more at the beginning about how to move from the old website to the new one in terms of what you’re allowed to take from an old website depending on copyright laws. We sent in a lot of text and had to delete it because of copyright issues. There was a learning experience.
Do you have any advice for potential customers?
There aren’t any stupid questions so ask as many as you need to. Pronto was always willing to explain things as much as we needed and in language that we could understand.
the project
SEO, Web Dev & Design for Managed IT Services Provider
"If we're somehow not happy with what they've produced, they're very prompt to set it right."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the founder and CEO of 360IT PARTNERS. We've been in business for 26 years and we provide managed IT services, basically acting as an IT department for small to medium-sized businesses.
What challenge were you trying to address with Pronto Marketing?
I subscribe to an industry marketing group called Technology Marketing Toolkit. One of the benefits of this subscription is a done-for-you website, for which I was introduced to Pronto Marketing.
What was the scope of their involvement?
Pronto Marketing has provided web development and SEO services. They’ve also designed our graphics and written our copies, basically producing much of the content on our website for 11 years now.
They began with a blank canvas and simply, systematically asked us for pieces of information that they would need to build our website by phases. They also gave us different options as far as the theme, colors, and overall look and feel were concerned.
About 2–3 years ago, we went into a redesign project with them where we had to start everything from scratch on a new platform, WordPress. It was a very similar process as the first time they built our site.
What is the team composition?
It seems like I’ve been interfacing with only two people throughout our engagement, but there are a lot of others involved in the background. I’d interfaced with their sales representative prior to the redesign and had worked with a dedicated project manager during the actual process.
How did you come to work with Pronto Marketing?
At that time when we were introduced to Pronto Marketing, we were already contracting another company to develop our website in line with our rebrand. However, when I attended a conference where everyone was raving about how great Pronto Marketing was at developing high traffic-yielding websites, we went ahead and canceled our previous contract to work with them.
How much have you invested with them?
Over the years, we've Invested $30,000.
What is the status of this engagement?
Our partnership began around October 2010, and we're still working together.
What evidence can you share that demonstrates the impact of the engagement?
I've had some incredible leads come through my website over the years, which has been really terrific. We feel like our website has become our number one lead generation tool. We’ve also been able to convert many businesses over the years as a result of our presence on the web.
One of our most significant clients was with a multinational chemical corporation, who found us through our website. That partnership lasted for a good eight years and it wouldn’t have begun without the website that Pronto Marketing developed for us.
How did Pronto Marketing perform from a project management standpoint?
Their project management is excellent. They have a ticketing system through which we submit requests. They’re very quick to make the changes we’re asking for and the tickets we submit are usually completed within 24 hours.
It's very easy to interface with the team. What's interesting is that everything is documented. We either receive a copy through email or log into a portal to view the process documentation. It’s very rare that we would need to talk to them over the phone.
What did you find most impressive about them?
Pronto Marketing has been very friendly and very consistent with their services. I could really count on them to take care of my requests right away, and if we're somehow not happy with what they've produced, they're very prompt to set it right.
Are there any areas they could improve?
I honestly can't think of anything.
Do you have any advice for potential customers?
Whatever you put into your partnership with Pronto Marketing is exactly what you're going to get out of it, so be sure to provide them with positive and detailed information. They’re going to do a great job with your website and I have a lot of confidence in recommending Pronto Marketing to anyone.
the project
Web Design & SEO Services for International School
"Our team has found it easy to use. They feel at ease knowing their support team is behind us."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a leading co-educational British International School for day and boarding pupils. The school has an 80-acre campus with state-of-the-art facilities and space for children to enjoy healthy, active lifestyles. Following the British private school model, our school has smaller classes and longer days with sport and co-curricular activities for children from 2-18 years old.
My position as Head of Marketing is to ensure the school's growth aligns with our admissions strategy and enrolment projections. As a young school that is still growing, I work closely with the school senior leadership team to plan, manage and execute marketing campaigns to raise our profile and keep us on track as one of the fastest-growing boarding schools in Asia.
For what projects/services did your company hire Pronto Marketing, and what were your goals?
After a series of issues with our old website, I worked on sourcing an agency that could offer what we needed for a new website project as a long-term solution. Being quite experienced in Wordpress, I wanted to first and foremost find a company that would use the WordPress platform to build a site for us.
I wanted to ensure our school would have access to a managed site, so additional colleagues could reach out for assistance from a team of developers, designers and Wordpress professionals if need be. That would allow me to be hands-off, but as it is on a platform I am still fluent in, it would equally allow me to jump in and make quick content edits as required to provide a very flexible solution. I wanted to make sure our SEO best practices were being thought of in the initial build-phase, and we could grow with an optimised SEO plan, so we also work with Pronto to supply our SEO backlink strategy and GMB development.
How did you select this vendor and what were the deciding factors?
I wanted to make sure we recruited a domestic team that consisted of various specialists and professionals to ensure we would receive exceptional support and efficient response times. Using WordPress was another key factor in our decision due to its flexibility as a CMS platform. We need to know our site is in safe hands. As a school, our privacy and data concerns are paramount, so ensuring we can rely on a team that safeguards our website data and content through strict measures and hosting is important to us.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
After our initial kick-off meeting, the team understood our goals and development needs and assigned us a project manager. This was useful in being led through the build phase of the project and helped us progress with effective communication throughout. Once the designs were approved, construction began and we began to see the site unravel. We have been impressed with the team's response and skills to complete designs as per our needs and instructions.
Additionally, their SEO team conducted a site audit and ran some keyword research, which led to execute our Google AdWord management. We receive swift communication and response times when requesting support, and they are clear in resolving any technical concerns we may have had.
How many people from the vendor's team worked with you, and what were their positions?
A project manager was assigned to begin with, who would be our point of contact and communicate the project's build phase with their own web development and design team staff. Once the site was approved, we have worked more closely with their support team, responsible for assigning their own team members to make site updates and changes as per our request. For the SEO and AdWord management services, we work closely with assigned staff who are well experienced and specialists within their respective fields.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Since launch, we have received positive feedback from our community, who have remarked the site is a much more pleasant experience to navigate and use. The site's flexibility, support and available website modules make it much more efficient and simpler to manage now. I can have our design team mock up a new page idea, send it to Pronto, and await their team to do the heavy lifting and create it for us.
Additionally, our SEO optimisation and backlink optimisation has seen significant growth amongst our competitors. The Pronto team strive to keep the gas on the pedal for SEO growth and ensure we are not sitting still.
Describe their project management style, including communication tools and timeliness.
We run site requests and updates through their own support ticket system. Once received, we will receive notification that it has been accepted and assigned, so we are not left waiting. Any of our team can use it, making it much more flexible and easier to perform requests as often our staff schedules are sidetracked within other school department tasks, so we need something that can be available to us all when and as required.
What did you find most impressive or unique about this company?
We have received a professional WordPress site that is easy to update and flexible to make changes to. Our team has found it easy to use. They feel at ease knowing their support team is behind us. The SEO management supplies reports that make it easier to understand and examine; that way, we can know where we sit within our industry of competition and the areas of growth needed.
Are there any areas for improvement or something they could have done differently?
One area I feel could be changed is having a single project manager dedicated to our team throughout. The core project manager was assigned to us in the early stages, but it would be nice if we had been able to keep one. However, that said, it has not caused us any issues or conflicts, and the support system works fine for receiving responses and achieving new updates to the site as we need them.
the project
Web Dev & Design for Commercial Insurance Agency
"They were an accommodating and high-caliber team."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the vice president at CTG Insurance, a commercial insurance agency specializing in churches, non-profits, and human service organizations.
What challenge were you trying to address with Pronto Marketing?
We needed a new website to promote our services.
What was the scope of their involvement?
Pronto Marketing took over the development phase of our website as the previous agencies we hired delivered results that weren’t at par with our expectations. They were familiar with the methods of our creative brand story inspiration, Donald Miller, so we first relayed that to their team along with our expectations, design plans, and concepts. We particularly needed the website to be more mobile-friendly, and their team also took that into account.
Additionally, we sent them our outline for the web content, which served as their site map. Pronto Marketing then developed our website via WordPress and integrated all the features and solutions that we planned along with their project manager.
What is the team composition?
Our main point of contact was Lita (Project Manager). She was in charge of relaying our development needs to Pronto Marketing’s tech resources.
How did you come to work with Pronto Marketing?
Pronto Marketing was referred to us by a friend of mine who worked with them in the past. We were initially concerned about the fact that they were an overseas agency, but they were also strongly recommended to us, so we reached out to their team. We liked how Pronto Marketing understood our requirements and was familiar with our design inspirations, so we decided to onboard them.
How much have you invested with them?
We spent $4,000.
What is the status of this engagement?
The project ran from August 2020–February 2021.
What evidence can you share that demonstrates the impact of the engagement?
Pronto Marketing was keen on collecting feedback from us and implementing any changes that we wanted to see on the website. Their page mockups also helped us envision what the site would look like, so all the additional features and content we wanted were integrated seamlessly into our platform. Overall, I could confidently say that their team’s backend support and expertise led to the project’s success.
How did Pronto Marketing perform from a project management standpoint?
We used BugHerd as our main visual feedback tool. Pronto Marketing would send samples or drafts, and our team would go over those before identifying any points for improvement or alterations. They were a very responsive team — any changes were implemented within 24 hours, and they also offered post-development support solutions, which we availed of through a monthly subscription.
What did you find most impressive about them?
Pronto Marketing kept me updated and satisfied with each project phase they accomplished. I never found the need to chase them for anything. They had strong feedback and support channels, and I personally thought that was their strongest suit.
Are there any areas they could improve?
They were an accommodating and high-caliber team — we didn’t encounter any area that could use some improvement.
Do you have any advice for potential customers?
Identify your goals based on your nature of business, and create a structured methodology using those. If you know exactly what you want from the engagement, Pronto Marketing would take it from there and deliver your needs.
the project
WordPress Design, Dev & SMM Posts for Divorce Mediation Firm
"They're really great with communication."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of a divorce mediation company.
What challenge were you trying to address with Pronto Marketing?
I needed help with web development and management.
What was the scope of their involvement?
Pronto Marketing built my WordPress website from scratch. They chose the layout, template, and artwork. I wrote the copy myself. The team also helped me incorporate an e-commerce feature through Stripe.
They also built in a calendar feature and a WooCommerce phone conference feature using third-party integrations. Anytime that I need a change implemented or have a question about SEO, the team helps me. They also provide 12 social media posts per month.
What is the team composition?
I work with 20 people from their team. When I first started with Pronto Marketing, I had a dedicated account manager.
How did you come to work with Pronto Marketing?
I had an IT company that was using them for content, and I decided to learn more.
How much have you invested with them?
We’ve spent $24,000.
What is the status of this engagement?
We started working together in 2016, and our work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They always get back to me, and they always do what they say they will. It usually takes a couple of tries to get the content right. Patience is key because English is their second language. I have worked with 10 other marketing projects, and they were all bad. I love Pronto.
How did Pronto Marketing perform from a project management standpoint?
I manage the projects myself. They’re really great with communication.
What did you find most impressive about them?
I never feel like they’re going to run off with my money. I know they’ll stick with me until I’m satisfied with the work. Their images and artwork are beautiful. In terms of social media, they pay attention to what’s important to my brand.
If they don’t get something right, they always take my feedback. Pronto makes sure I get to the right person to get my questions answered.
Are there any areas they could improve?
No, I’m comfortable with what they do for me. It would be great if they could drive SEO, rather than just execute.
Do you have any advice for potential customers?
You have to know a lot about SEO before you hire someone to build your website.
the project
Digital Marketing for Ship Repair Company
"I’ve had a good experience working with them."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the Communications Specialist at East Coast Repair & Fabrication, a leading force in the marine, industrial and commercial sectors since 1999.
What challenges were you trying to address with Pronto Marketing?
We wanted assistance in the creation and management of our website.
What was the scope of their involvement?
Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/5 support.
What is the team composition?
In the redesign of our website, I worked closely with a Project Manager. The Project Manager then communicated our wants and needs with a production team.
How did you come to work with Pronto Marketing?
Once I was hired I took on the role of managing our website and establishing a relationship with the team at Pronto Marketing.
How much have you invested in them?
I think we spend around $347 per month.
What is the status of this engagement?
Although the company has been working with Pronto for about five years, I’ve been working with them for a year and a half when I joined the company.
What evidence can you share that demonstrates the impact of the engagement?
Our account dashboard is easy to use and shows statistics on how well our website is performing. We are happy with the leads and visibility we've received.
How did Pronto Marketing perform from a project management standpoint?
I’ve had a good experience working with them. They’re prompt in getting back to me. I can submit tickets whenever we have a change request for the site. For more complicated issues, it’s easy to get on the phone and talk to them.
What did you find most impressive about them?
I don’t have much experience working with other providers. However, I like that they have a chat feature on their website which makes it easy to get an immediate response since it takes about 24 hours for them to respond to a ticket. I’ve had a good experience working with them. Their understanding of design is also impressive.
Are there any areas they could improve?
No, not that I can think of.
Do you have any advice for potential customers?
I would say not to be afraid to ask for help, part of the service is that they provide continuous support so take advantage of their ticketing system and their expertise.
the project
Web Development for Relationship Counseling Company
"I appreciate that the project management, website maintenance, and hosting are under one umbrella."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president of the TantraNova Institute in Chicago. We’re a seminar business working with couples and singles in the area of relationships, helping them improve and thrive.
What challenge were you trying to address with Pronto Marketing?
We needed to work with a company that was e-commerce-savvy, and one that could provide server hosting.
What was the scope of their involvement?
We had an e-commerce website in place, which was about the same size as the one being hosted by Pronto now. They took all the content from our old website and fit that into their design format to create the new version.
They’ve provided hosting management. We could either have group hosting folded in with other websites, or we could have an independent hosting management contract. That was important to us, so that the servers were taken care of and secured.
How did you come to work with Pronto Marketing?
I did an internet search on website design and hosting, and a few options came up. There was the question of which would fit best with us because we’re a small business, not a huge corporation.
Pronto is designed to support small businesses with website design and hosting. They could provide the e-commerce aspect, the price was reasonable, and they could handle a website the size of the one we had.
How much have you invested with them?
We’re on a monthly contract, and we spend about $500 per month.
What is the status of this engagement?
We started working with Pronto in September or October 2018, and the website went live in early-2019. Currently, they’re doing all our editorial changes and website modifications, and they provide hosting.
What evidence can you share that demonstrates the impact of the engagement?
We have what I’d call a “micro feedback loop” with them, by which we send them a task, they complete it, and we give feedback on how satisfied we are after it’s completed. It’s all automated. If there was something I didn’t like, I’d speak up.
How did Pronto Marketing perform from a project management standpoint?
It’s very good on the whole. I sometimes have to stay with one of their people until I get exactly what I want, but that’s the nature of the work. We went through a design change a week ago, and it took several attempts for the person working with me to really get it and deliver exactly what I wanted. That’s just a part of working together, though.
There’s not a specific project manager assigned to our account. As a result, there is no coherence in the communication and the understanding of what style we want for the website, in terms of precision, feel, and so on. It can take some time to explain things to a new person.
What did you find most impressive about them?
I appreciate that the project management, website maintenance, and hosting are under one umbrella. Before that, we had a server host separate from our website designer and management. Since we started working with them, we’ve never had a server breakdown. There’s a high level of reliability that I appreciate very much.
Are there any areas they could improve?
There is no coherence in their task management and customer relation structure. In some sense, I consider that the relationship with Pronto is more sustaining our website than bringing in new possibilities to us. That was very different from our relationship with our previous vendor.
The different people who work with me are always very polite and they do their best. This is not a complaint about the people who’ve been working with me. I really appreciate their engagement. However, there’s not a high level of customer relationship management.
Their workforce is doing well, but the weak link is with project management since there is no project manager.
Do you have any advice for future clients of theirs?
I’d mention the pluses and minuses stated here. In addition to that, I’d tell them that they really need to drive the project. You need to provide suggestions for the direction of the project.
the project
Website Dev & Design for IT & Cybersecurity Company
"The fact that there is a 13-hour time difference is not a problem at all."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the CEO of a managed IT services and cybersecurity company based in Pasadena, California. We work with clients in architecture & engineering, construction, manufacturing, non-profits, and professional services.
For what projects/services did your company hire Pronto Marketing?
We outsourced our website development to Pronto Marketing because we don't have the resources to handle it in-house. Getting up and running on our new website was very easy. Pronto gave us a questionnaire to fill out. They took it from there and they produced a beautiful website for us.
How did you select this vendor and what were the deciding factors?
Pronto came in recommended by our peers. We chose them because of the affordable entry price and their experience with managed IT services providers.
Describe the project in detail and walk through the stages of the project.
After we filled out Pronto's questionnaire, they provided three mock ups for us to choose a design for your website. Then, they produced the rest of the site based on the design that we liked. When we need an update, we create a ticket with their support team, it gets taken care of within a few days. Their staff are always friendly and they have a can-do attitude.
How many resources from the vendor's team worked with you, and what were their positions?
Over the years, we have worked with over 10 people from the Pronto Team.
Can you share any outcomes from the project that demonstrate progress or success?
Our website was developed and it has been updated to our satisfaction.
How effective was the workflow between your team and theirs?
Communicating with the Pronto team is very easy via their ticketing system.
What did you find most impressive or unique about this company?
What impressed me the most is that I create a ticket for an update, and it gets taken care of. The fact that there is a 13-hour time difference is not a problem at all.
Are there any areas for improvement or something they could have done differently?
None at this time.
The client is happy with Pronto Marketing’s services. The team accomplishes every task and update that the company requires. They also ensure that they meet all requirements, resulting in a well-designed website. They’re also communicative and make sure that they fully understand the tasks at hand.