Pronto Marketing

BACKGROUND

Introduce your business and what you do there.

I’m the vice president at CTG Insurance, a commercial insurance agency specializing in churches, non-profits, and human service organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We needed a new website to promote our services.

SOLUTION

What was the scope of their involvement?

Pronto Marketing took over the development phase of our website as the previous agencies we hired delivered results that weren’t at par with our expectations. They were familiar with the methods of our creative brand story inspiration, Donald Miller, so we first relayed that to their team along with our expectations, design plans, and concepts. We particularly needed the website to be more mobile-friendly, and their team also took that into account.

Additionally, we sent them our outline for the web content, which served as their site map. Pronto Marketing then developed our website via WordPress and integrated all the features and solutions that we planned along with their project manager.

What is the team composition?

Our main point of contact was Lita (Project Manager). She was in charge of relaying our development needs to Pronto Marketing’s tech resources.

How did you come to work with Pronto Marketing?

Pronto Marketing was referred to us by a friend of mine who worked with them in the past. We were initially concerned about the fact that they were an overseas agency, but they were also strongly recommended to us, so we reached out to their team. We liked how Pronto Marketing understood our requirements and was familiar with our design inspirations, so we decided to onboard them.

How much have you invested with them?

We spent $4,000.

What is the status of this engagement?

The project ran from August 2020–February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pronto Marketing was keen on collecting feedback from us and implementing any changes that we wanted to see on the website. Their page mockups also helped us envision what the site would look like, so all the additional features and content we wanted were integrated seamlessly into our platform. Overall, I could confidently say that their team’s backend support and expertise led to the project’s success.

How did Pronto Marketing perform from a project management standpoint?

We used BugHerd as our main visual feedback tool. Pronto Marketing would send samples or drafts, and our team would go over those before identifying any points for improvement or alterations. They were a very responsive team — any changes were implemented within 24 hours, and they also offered post-development support solutions, which we availed of through a monthly subscription.

What did you find most impressive about them?

Pronto Marketing kept me updated and satisfied with each project phase they accomplished. I never found the need to chase them for anything. They had strong feedback and support channels, and I personally thought that was their strongest suit.

Are there any areas they could improve?

They were an accommodating and high-caliber team — we didn’t encounter any area that could use some improvement.

Do you have any advice for potential customers?

Identify your goals based on your nature of business, and create a structured methodology using those. If you know exactly what you want from the engagement, Pronto Marketing would take it from there and deliver your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a divorce mediation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

I needed help with web development and management.

SOLUTION

What was the scope of their involvement?

Pronto Marketing built my WordPress website from scratch. They chose the layout, template, and artwork. I wrote the copy myself. The team also helped me incorporate an e-commerce feature through Stripe.

They also built in a calendar feature and a WooCommerce phone conference feature using third-party integrations. Anytime that I need a change implemented or have a question about SEO, the team helps me. They also provide 12 social media posts per month.

What is the team composition?

I work with 20 people from their team. When I first started with Pronto Marketing, I had a dedicated account manager.

How did you come to work with Pronto Marketing?

I had an IT company that was using them for content, and I decided to learn more.

How much have you invested with them?

We’ve spent $24,000.

What is the status of this engagement?

We started working together in 2016, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They always get back to me, and they always do what they say they will. It usually takes a couple of tries to get the content right. Patience is key because English is their second language. I have worked with 10 other marketing projects, and they were all bad. I love Pronto.

How did Pronto Marketing perform from a project management standpoint?

I manage the projects myself. They’re really great with communication.

What did you find most impressive about them?

I never feel like they’re going to run off with my money. I know they’ll stick with me until I’m satisfied with the work. Their images and artwork are beautiful. In terms of social media, they pay attention to what’s important to my brand.

If they don’t get something right, they always take my feedback. Pronto makes sure I get to the right person to get my questions answered.

Are there any areas they could improve?

No, I’m comfortable with what they do for me. It would be great if they could drive SEO, rather than just execute.

Do you have any advice for potential customers?

You have to know a lot about SEO before you hire someone to build your website.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a technology company and a software company. We provide next generation IT services for businesses across the New York City tristate area and beyond.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

We initially engaged pronto to redo our website and then we used virtually all their marketing and branding services over the last 7 years.

What were your goals for this project?

We wanted to increase website leads.

SOLUTION

How did you select Pronto Marketing?

We worked with around 5 different firms over 13 years with multiple degrees of dissatisfaction. We had challenges with consistency and reliability of smaller teams. Pronto is a large team that is also technologically advanced. They have a consistent design approach.

Describe the project in detail.

We initially had pronto design our website on their platform. They made www.redkeysolutions.com. We are a leading Managed IT firm in the New York City and Westchester county market. The site was beautiful and they tweaked it until it was right. They replies were fast.

The site was well optimized. Then we invested into marketing services with Pronto and we now rank 1-3 for every major keyword we want. The website actually brings us leads. When we launched our software company they designed our logo and full branding. The website they made was www.strategyoverview.com which is the leading vCIO and strategic planning app for MSPs.

Both websites perform really well. The fact that they handled it all was very refreshing. We no longer had to worry about hosting and maintenance or finding a separate firm for SEO and PPC management. Their team is big enough to do all those services right.

What was the team composition?

They have specialists in every major area we have needed. They really do have an answer for most web and marketing things.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received definitive positive ROI from our investment in Pronto. We receive several solid leads a month and we have always received complements for our website. I really could not imagine running a business without pronto as our web partner.

How effective was the workflow between your team and theirs?

Excellent. The level of Pronto service is something that most companies should aspire to get to.

What did you find most impressive about this company?

They are capable, fast, consistent over the last 7 years, and always incredibly friendly. I really cant say enough good things about their team.

Are there any areas for improvement?

I'm not sure. I really have not been disappointed.

BACKGROUND

Introduce your business and what you do there.

I’m the Communications Specialist at East Coast Repair & Fabrication, a leading force in the marine, industrial and commercial sectors since 1999.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Pronto Marketing?

We wanted assistance in the creation and management of our website.

SOLUTION

What was the scope of their involvement?

Pronto has created and hosted three websites for us, personalized an SEO strategy, provided analytics and reporting, unlimited revisions and copywriting, and 24/5 support.

What is the team composition?

In the redesign of our website, I worked closely with a Project Manager. The Project Manager then communicated our wants and needs with a production team.

How did you come to work with Pronto Marketing?

Once I was hired I took on the role of managing our website and establishing a relationship with the team at Pronto Marketing.

How much have you invested in them?

I think we spend around $347 per month. 

What is the status of this engagement?

Although the company has been working with Pronto for about five years, I’ve been working with them for a year and a half when I joined the company.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our account dashboard is easy to use and shows statistics on how well our website is performing. We are happy with the leads and visibility we've received.

How did Pronto Marketing perform from a project management standpoint?

I’ve had a good experience working with them. They’re prompt in getting back to me. I can submit tickets whenever we have a change request for the site. For more complicated issues, it’s easy to get on the phone and talk to them. 

What did you find most impressive about them?

I don’t have much experience working with other providers. However, I like that they have a chat feature on their website which makes it easy to get an immediate response since it takes about 24 hours for them to respond to a ticket. I’ve had a good experience working with them. Their understanding of design is also impressive. 

Are there any areas they could improve?

No, not that I can think of. 

Do you have any advice for potential customers? 

I would say not to be afraid to ask for help, part of the service is that they provide continuous support so take advantage of their ticketing system and their expertise.

BACKGROUND

Introduce your business and what you do there.

I’m the president of the TantraNova Institute in Chicago. We’re a seminar business working with couples and singles in the area of relationships, helping them improve and thrive.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We needed to work with a company that was e-commerce-savvy, and one that could provide server hosting. 

SOLUTION

What was the scope of their involvement?

We had an e-commerce website in place, which was about the same size as the one being hosted by Pronto now. They took all the content from our old website and fit that into their design format to create the new version. 

They’ve provided hosting management. We could either have group hosting folded in with other websites, or we could have an independent hosting management contract. That was important to us, so that the servers were taken care of and secured.

How did you come to work with Pronto Marketing?

I did an internet search on website design and hosting, and a few options came up. There was the question of which would fit best with us because we’re a small business, not a huge corporation. 

Pronto is designed to support small businesses with website design and hosting. They could provide the e-commerce aspect, the price was reasonable, and they could handle a website the size of the one we had.

How much have you invested with them?

We’re on a monthly contract, and we spend about $500 per month.

What is the status of this engagement?

We started working with Pronto in September or October 2018, and the website went live in early-2019. Currently, they’re doing all our editorial changes and website modifications, and they provide hosting.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have what I’d call a “micro feedback loop” with them, by which we send them a task, they complete it, and we give feedback on how satisfied we are after it’s completed. It’s all automated. If there was something I didn’t like, I’d speak up.

How did Pronto Marketing perform from a project management standpoint?

It’s very good on the whole. I sometimes have to stay with one of their people until I get exactly what I want, but that’s the nature of the work. We went through a design change a week ago, and it took several attempts for the person working with me to really get it and deliver exactly what I wanted. That’s just a part of working together, though. 

There’s not a specific project manager assigned to our account. As a result, there is no coherence in the communication and the understanding of what style we want for the website, in terms of precision, feel, and so on. It can take some time to explain things to a new person.

What did you find most impressive about them?

I appreciate that the project management, website maintenance, and hosting are under one umbrella. Before that, we had a server host separate from our website designer and management. Since we started working with them, we’ve never had a server breakdown. There’s a high level of reliability that I appreciate very much.

Are there any areas they could improve?

There is no coherence in their task management and customer relation structure. In some sense, I consider that the relationship with Pronto is more sustaining our website than bringing in new possibilities to us. That was very different from our relationship with our previous vendor.

The different people who work with me are always very polite and they do their best. This is not a complaint about the people who’ve been working with me. I really appreciate their engagement. However, there’s not a high level of customer relationship management.  

Their workforce is doing well, but the weak link is with project management since there is no project manager.

Do you have any advice for future clients of theirs?

I’d mention the pluses and minuses stated here. In addition to that, I’d tell them that they really need to drive the project. You need to provide suggestions for the direction of the project.

BACKGROUND

Please describe your company and position.

I am the General Manager of Apex Inspections, Inc.

Describe what your company does in a single sentence.

An NDT services company dedicated to safety and peak performance. Offering nondestructive testing services that help maintain high-quality standards across industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Redesign website
• more leads from website/Goggle

SOLUTION

How did you find Pronto Marketing?

Online Search

Why did you select Pronto Marketing over others?

• Pricing fit our budget
• communication

Describe the scope of work in detail. Please include a summary of key deliverables.

Pronto redisgned our website and updated verbiage to help with SEOs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their dask board with time lines.  Revamp just happened so I do not have SEO comparisions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their online dashboard made it easy to see all deliverables and planned completion times.  All were met. 

What was your primary form of communication with Pronto Marketing?

Email or Messaging App

What did you find most impressive or unique about this company?

I loved the page edits via Marker.io

Are there any areas for improvement or something Pronto Marketing could have done differently?

Not that I can think of

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of RRS

Describe what your company does in a single sentence.

RRS does medical record retrieval services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Website Maintenance

SOLUTION

How did you find Pronto Marketing?

• Referral
• Other

Why did you select Pronto Marketing over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Pronto Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pronto is there to help us always with our website needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A lot but they are efficient!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are on time with requests.

What was your primary form of communication with Pronto Marketing?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their efficient ticketing system.

Are there any areas for improvement or something Pronto Marketing could have done differently?

No.

BACKGROUND

Please describe your company and position.

 I am the President of an information technology company 

Describe what your company does in a single sentence.

Managed IT Services for SMB

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Website Redesign
• SEO Marketing

SOLUTION

How did you find Pronto Marketing?

• Online Search
• Referral

Why did you select Pronto Marketing over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Pronto Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Redesign website from scratch making it more SEO friendly
• Assist with SEO marketing
• Increase inbound leads

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website was completed
• Inbound sales leads increased

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pronto was very organized, their project management was clear and concise.  They were understanding of my time, my schedule, and worked to complete the project around my timeframe and availability.

What was your primary form of communication with Pronto Marketing?

Email or Messaging App

What did you find most impressive or unique about this company?

Their overall experience with WordPress web design and SEO marketing is very impressive. As a tech person myself, I have built and deployed a few websites, and I like to think I understand SEO.  Their team is on another level and it made me realize that SEO isn't something you can do on the side, it's a fulltime job that required constant care and focus.

Are there any areas for improvement or something Pronto Marketing could have done differently?

No, I'm very happy with the services they provided and the results we are still experiencing.

BACKGROUND

Please describe your company and position.

 I am the Founder of a software company 

Describe what your company does in a single sentence.

Employee/staff time and attendance software-as-a-service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• New web site
• SEO

SOLUTION

How did you find Pronto Marketing?

Online Search

Why did you select Pronto Marketing over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Pronto Marketing were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed and implemented new web site and blog

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Web site and content that looks good and provides useful content

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Asana, very gracious and flexible to our needs

What was your primary form of communication with Pronto Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were willing to do whatever it took to meet our needs. 

Are there any areas for improvement or something Pronto Marketing could have done differently?

maybe add video and social media marketing services

BACKGROUND

Please describe your company and position.

I am the Owner of a management consultancy

Describe what your company does in a single sentence.

Provides management consulting services to growing businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Website build

SOLUTION

How did you find Pronto Marketing?

Referral

Why did you select Pronto Marketing over others?

High ratings

How many teammates from Pronto Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

An 8 page website including design, development, and SEO content population.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 8 page website designs and with migration to company hosting
• form integration
• on brand images
• writing
• design asthetic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After providing feedback, the team would often take weeks to respond with changes. Often the changes were not implimented correctly or at all.

What was your primary form of communication with Pronto Marketing?

Email or Messaging App

What did you find most impressive or unique about this company?

The client onboarding process was streamlined and automated.

Are there any areas for improvement or something Pronto Marketing could have done differently?

They should better pay attention when given revision feedback on content and designs. They should have done a final QA on the website, we are still finding "lorem ipsum" on pages and images we asked them to remove or change still on the site. They did not provide quality content and were difficult to get access to shared files (we had to ask multiple times to get access to the SEO report for example).