What evidence can you share that demonstrates the impact of the engagement?
They have always delivered what the promised and on the deadlines that were set. I don’t have any definitive ROI numbers because we’re trying to grow the users on the platform right now, but the feedback has been positive. It’s very challenging to go into the social network space since people are so used to the nice experiences that Facebook, Instagram, and Twitter provide. However, AirDev got the core functionality down, and users see that the platform does what it should be doing.
How did AirDev perform from a project management standpoint?
They perform well – I have had no problems with them. They’re always very responsive. We communicate through their internal portal. They’ve done a good job of letting me know what they can do right away or what might be part of a future build. The communication has been very good.
What did you find most impressive about them?
I would say the trust factor that I mentioned earlier sets them apart. I know they’ll be there for me if I have any bugs or challenges. They’ll be there with me throughout the journey; I won’t have to go out and find another agency, and they won’t disappear and take my money.
The cost factor was also big. Building on a low-code platform is much more cost-effective than hiring a full-time software developer. There are obviously some tradeoffs there, but for what I’m trying to do right now, the cost factor, the speed of development, their overall responsiveness, and their ability to work with me and be a partner to me – they’re helping me to build something custom and unique to my needs, rather than just giving me a generic solution ¬– are all really great things that I see as differentiators for them.
Are there any areas they could improve?
One small thing would be their distributed teams; sometimes, their product manager or software engineer is in a different time zone than me, so we’ll miss each other on comments. I think more clearly communicating upfront what time zone they’re in would help so that I know I need to send comments by a certain time and don’t miss two days of work instead of just one. For the most part, having people in different time zones isn’t an issue; it’s more just understanding where I, as the stakeholder, need to respond and understand their hours.
Any advice for potential customers?
Definitely have a very clear idea of what you want. The clearer you can be in terms of your instructions, product roadmap, and ideas that you want them to implement, the better. They’re here to execute on your idea and will obviously provide recommendations as they go, but they don’t ultimately own it; you do. The most value you’ll get out of the relationship is if you come with a very clear, defined product in mind, and then they’ll tell you what they can do, the cost, and the timeline. Don’t limit your imagination and objectives; bring it all to the table, and then AirDev will work with you to find that medium in terms of what can be accomplished on the platform.