What evidence can you share that demonstrates the impact of the engagement?
The goal was always to create custom tools that would help serve the people we were working with, whether that was realtor partners to help inform them of what a renovation might cost and help them close the property and inform a potential client of the cost as well.
The goal was always to educate people and give them the tools that they needed to empower them to move forward with their renovation, feeling like they had all the information.
When a homeowner reaches out to us and says that they don’t know what their renovation is going to cost, we're able to send them the calculator tool based on our own proprietary and historical data, and they can use the different inputs in that tool to customize their renovation estimate.
The success metric would be when the homeowner comes back to us and says that the results are spot-on or that they like that they can see how much different scenarios would cost.
Our existing clients who are using the homeowner portal love that they can filter the documents by type or see their timelines. So far, everyone has raved about the clean design and easy functionality of the tools.
How did AirDev perform from a project management standpoint?
AirDev’s project management is great. I liked the tool they used to manage the project because it was a dedicated workspace where everything was consolidated. I was able to get notifications via email, and they kept me updated.
\I really appreciated that they supported us not only during the build but also for a period of time after the launch when we had follow-up questions. There was one time I had a technical issue, and I wasn’t sure if it was related to the product launch or if it was something else entirely.
It ended up being something else entirely, but they still took a good day's worth of time to help me sort through what might be wrong and how to fix it, which they didn't have to do. I felt like AirDev went above and beyond.
Everyone that I've encountered on their team has been very pleasant to work with. They have a keen ability to quickly understand the nuances and specifics of their clients' needs and industries.
That's one thing I was really blown away by — their ability to quickly get to the root of what we were trying to accomplish and understand how that impacted not only our clients but also our team.
What did you find most impressive about them?
Their team sets them apart. They are extremely knowledgeable, but at the same time, they are friendly and approachable. I’m not a tech employee, but the team never made me feel like I couldn’t understand what they were working through.
AirDev presented everything in a way that was easy for me to grasp. It felt like we were truly a team.
Are there any areas they could improve?
In addition to the project management through the portal, it may have been helpful for me to have a weekly call. I loved having the portal because it was separate from my e-mail, so the information never got lost.
However, for some people, it's also helpful to talk to a person, and it’s sometimes easier to work through issues when you're on the phone. It takes a five-minute phone call versus having to go back and forth in an app.
I wasn't sure if that was something that their team was open to or if they try to keep everything within a portal. Sometimes I felt like I was behind on work or that the communication was choppy, and it would've been good to regroup once a weak.
Do you have any advice for potential customers?
My biggest piece of advice would be to get your team to understand what you’re trying to accomplish and have everyone provide their input.
When you're building a product, you need buy-in from everyone in order for the product to function holistically and be the best version of itself for whoever is using it. That includes clients and the team, so it's crucial that everyone understands exactly what it's being used for.
Because people are in different positions and functions in the company, everyone will have different pieces of feedback that one person working in a silo may not have considered when they were working with AirDev to build this.