What evidence can you share that demonstrates the impact of the engagement?
We’ve partnered on projects that neither one of us could’ve managed on our own. They’re excellent technological generalists with many skills. Their team learns how to be successful on any given project, which the quality of their work reflects.
Twin Sun takes the time to figure out how to make our projects successful. Their team takes the time to be successful because they want to build a long-term relationship. The quality of what they produce is important to developing that relationship.
How did Twin Sun perform from a project management standpoint?
We mostly use Slack which is a convenient way for all of us to correspond because we’re computer oriented and distributed. They’re effective at talking about what’s happening with the project. Their team’s thoughtful with their feedback.
They respond to deadlines well too. Twin Sun won’t commit to a project that they can’t accomplish. Rather than scramble and do a poor job, their team would rather say that a timeline’s unrealistic.
What did you find most impressive about them?
Twin Sun’s intentional about how they conduct business. They’re honest about their strengths and areas for growth. We have a lot of trust.
In our relationship, I'm reaching outside of my organization for resources. Ultimately, the product has my name on it, so it’s my reputation at stake. I trust that they’ll help me to be successful with projects because they want to work on future projects. Twin Sun focuses on maximizing a long-term relationship for long-term returns.
Are there any areas they could improve?
I didn’t experience challenges specific to Twin Sun. The challenges we faced related to the nature of agency type development. By nature, they have multiple projects to schedule at a time. It would be lovely if they could drop everything and work exclusively on my projects.
Do you have any advice for potential customers?
When hiring an agency, it’s important to have a clear understanding of what you want to accomplish. Twin Sun can help to refine your ideas too. However, if your goals are fuzzy, your criteria for success will also be fuzzy.