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BACKGROUND

Introduce your business and what you do there.

I’m a team lead and partner at a cloud company focused on Microsoft cloud solutions. My team develops collaboration platforms, which usually involve customization and software development. We have 13 software developers who consult our customers about using tools like Microsoft Teams and Microsoft SharePoint. We customize the tools and develop visualizations and automation to make things easier, digitize processes, and sometimes even full stack development that interacts with the systems the customer already has.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artelogic?

We needed a partner to support us on bigger projects where we needed additional developers to scale.

SOLUTION

What was the scope of their involvement?

I wanted to work with a small team because it took me time to prepare to work with a new team. We started with one software developer because we wanted specialized solutions for our customers. Having a contact person at Artelogic who knew us and our customers made sense. The developer was part of our team and worked on the project rather than in the background, supporting our software development projects.

Artelogic went through a recruiting process to hire the developer who worked on our project, and we interviewed different candidates. Artelogic supported automation in the Microsoft SharePoint project to automatically translate in a specific use case. We created the design and high-level architecture, and Artelogic implemented the automation based on Azure functions developed in Visual Studio. 

The team used web standards or frameworks in Microsoft 365 to authorize and authenticate securely between the different systems. Artelogic also used C#, .NET 8, and packages related to Microsoft SharePoint, such as the MSAL and PNP frameworks.

What is the team composition?

We worked with one developer from Artelogic.

How did you come to work with Artelogic?

Artelogic contacted us via email because they thought they could help us. I liked how the team communicated in the early stages; it was professional. Artelogic took time to ask questions but was polite and not too aggressive. We had several companies in close call, but Artelogic seemed the best fit for what we were looking for.

How much have you invested with them?

We spent between €10,000–€50,000.

What is the status of this engagement?

We worked together from May–September 2024. Our end client decided to stop the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Artelogic helped us get the solution live, and our customer was happy.

How did Artelogic perform from a project management standpoint?

Project management was on our side, but the software development tasks were managed well. Communication was open, and Artelogic responded quickly. Even though there were some technically difficult tasks, the communication was good. The developer participated in the team meetings, which we had twice a week via Microsoft Teams. There were additional one-to-one meetings or project-based meetings depending on the phase of the project. Timeframes were held.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Vladyslav performed well, and I really liked working with him.

What did you find most impressive about them?

The most important thing was Artelogic's good communication.

Are there any areas they could improve?

It could help if a teammate from Artelogic spoke German professionally. Most of our customers speak English, so it wasn’t a problem, but it could be an improvement.

Do you have any advice for potential customers?

If the company is already used to working with external parties, freelancers, and large projects, they will do it better than I did. I think hearing Artelogic’s advice and planning it professionally is good. Have everything in place before you start work, have capacity planning to involve customers as early as possible, and plan the steps you have to take on an organizational level.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and president of a B2B SaaS company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Artelogic?

We needed a programming team to support our overall web development. Our goal was to have faster and safer development.

SOLUTION

What was the scope of their involvement?

Artelogic has become our programming team. The team provides staff augmentation services and is responsible for web development, new feature development, and streamlining our server usage. We've had a fully functioning business website that has existed for over a decade, and we've had a transition period when we started working with Artelogic. We required a broad range of skills, including experience with PHP, AWS, and Heroku. In addition, Artelogic has helped us scope future projects involving AI. 

What was the team composition? 

We have three main points of contact from Artelogi:g a developer, a business manager, and a project manager.

How did you come to work with Artelogic?

One of my team members had worked with Artelogic on a previous project and was very impressed by them. He recommended I talk with the team, and I chose Artelogic because of their professionalism and the referral from someone who had previously worked with them. When I first spoke to the team, the pricing was higher than I had hoped, but it turned out that Artelogic could work much faster than our previous service provider. Ultimately, the team wound up costing us less or at least the same.

How much have you invested with them?

We've spent around $30,000–$40,000.

What is the status of this engagement?

We started working with Artelogic in December 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Artelogic has diverse experience because they have several professionals on their staff. Artelogic has enabled us to develop and roll out products significantly faster than our previous service provider. The team has great knowledge of AWS and Heroku, which has helped us streamline and reduce costs. Artelogic has helped us reduce our AWS costs by 30% or more. When we started working with the team, they helped us have a smooth transition.

How did Artelogic perform from a project management standpoint?

Artelogic delivers work on time and has excellent communication skills. We use a combination of Jira and WhatsApp for project management and communication.

What did you find most impressive about them?

Artelogic does a very good job of delivering and following up on work. I'm pleased with the team's ability to complete work requirements. 

Are there any areas they could improve?

I can't see any massive areas where Artelogic needs improvement. 

Do you have any advice for potential customers?

When starting a project like this, give any new programming team as much information as possible, particularly if you have been working with a previous team. The best thing you can do is make sure you have conduits to move institutional knowledge into the new team. Other than that, Artelogic meets their promises, so I recommend trusting the process.

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of a software company that I founded with two of my brothers in 2005. We started this company focusing on developing custom software solutions. Over time, we switched to developing only one software solution, which we now offer as a SaaS. This product is an ERP system with an online shop functionality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artelogic?

We hired Artelogic to expand our development team. We were working on rewriting our software's frontend back in 2019, but we had limited capabilities, so we decided to hire an external developer to speed up the development process.

SOLUTION

What was the scope of their involvement?

Two developers from Artelogic have joined our team: a frontend developer and a backend developer. These developers work with us on our ERP software. For example, the frontend developer is remodeling the whole frontend side of our software. Additionally, the backend developer has worked with our head of software development and other members of our team on developing custom features. As for the technology stack, we use TypeScript and LitElement for the frontend development.

Initially, Artelogic figured out what we needed by joining our candidate interviews and refining the profile for future candidates. During this process, we had several interviews with candidates, during which Artelogic learned our requirements. They eventually improved their recommendations based on what they learned, which worked well for us.

What is the team composition?

We work with a frontend developer and a backend developer from Artelogic. During the first phase of our collaboration, we were in touch with Artelogic's customer success managers, who helped us search for the right developers for our project. Since then, we have worked directly with the developers on a day-to-day basis, and we only connect with Artelogic's management from time to time.

How much have you invested with them?

We've spent around €70,000–€80,000 (approximately $76,000–$87,000 USD).

What is the status of this engagement?

Our partnership with Arelogic started in September 2023, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Artelogic's developers are very good. Engaging them to expand our team has worked well.

How did Artelogic perform from a project management standpoint?

Artelogic is very responsive to our questions, and they proactively ask if everything is going well and if there's something they can do to improve their service. They're very interested in having a good partnership, which is very good. We communicate via email and video calls, but mainly video calls.

What did you find most impressive about them?

The work ethic of Artelogic's developers is very good, and they're very professional in their job execution. For example, they frequently offer reports, track their times accurately, and keep track of their activities in version control frequently. Basically, they always track what they're working on.

Are there any areas they could improve?

I can't think of anything Artelogic could improve on; they're very good.

Do you have any advice for future clients of theirs?

We've worked with other companies similar to Artelogic, and they weren't as good as Artelogic has been. Thus, I can only recommend getting in contact with Artelogic and see if they're a good fit for you.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Open Room Inc., a Japanese company that focuses on real estate and has been operating for six years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artelogic?

We were trying to launch our company to the market by introducing a new product. The real estate market in Japan is a bit outdated technologically speaking; most companies still use paper, fax machines, and other outdated processes.

Thus, we were trying to create a website with image processing and AI capabilities so that we could process and digitalize paper documents and images in a way that made sense. Although we did the development work in-house, we didn’t have enough workforce to test the features and ensure a good quality of our software. Therefore, we hired Artelogic to do that for us.

SOLUTION

What was the scope of their involvement?

Artelogic provided us with testing services and takes care of our QA process. Given that we’re a very small team, we didn’t have a lot of time to do additional work, so we were lacking documentation. Still, Artelogic dived right into our product and explored it. We were there for them to answer questions and help them understand our work, especially because everything is in Japanese.

What is the team composition?

I worked with two managers and a testing engineer from Artelogic.

How did you come to work with Artelogic?

We found them on Upwork while looking for testing engineers.

How much have you invested with them?

We paid them around $4,000 per month.

What is the status of this engagement?

We started working together around February 2023. Unfortunately, we just put our engagement on hold because we ran into some financial issues. Still, we hope to resume our contract as soon as possible.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Artelogic’s work had a very positive impact on our team’s morale. As our development quality was improving, our engineers were more confident in what they were doing, allowing them to work faster and with more confidence. As a result, our releases took less time and were less stressful.

Moreover, Artelogic’s work freed a lot of time for everyone on our team. Before this engagement, we even had our business team involved in the testing side as well. After working with Artelogic, we were able to focus on the announcement of upcoming features. Overall, their work made everyone more productive.

How did Artelogic perform from a project management standpoint?

We had no issues on the project management side. Everything was delivered as expected.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ihor (Engineering Director) was great. He kept our communication open at all times and was very proactive in ensuring everything was good. He was excellent at listening to our feedback, and communicating with him was very easy. Thanks to him, I always knew what was happening on Artelogic’s side.

I would also like to give a shoutout to Olena (Software QA Engineer) because she was perfect for us. She was very autonomous and did a great-quality job, so we almost did nothing ourselves.

What did you find most impressive about them?

We really appreciated the fact that Artelogic was very autonomous and explored the product on their own.

Are there any areas they could improve?

I can’t think of anything Artelogic could have improved on. Everything was great.

Do you have any advice for potential customers?

Don’t be afraid to ask for anything because Artelogic is very accommodating. If you think of anything that can improve your relationship, just say it.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a cloud solutions company. Our company, founded 12 years ago, specializes in IT and R&D. 

We're proud to be one of the first providers of global cloud-as-a-service solutions. Our presence spans 18 data centers on four continents in just four years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artelogic?

We ramped up our marketing efforts by focusing mainly on website development. We have explored ways to expand our development team through offshore solutions rather than relying only on internal R&D.

SOLUTION

What was the scope of their involvement? 

Our internal team sometimes requires additional assistance in various areas, including project planning and overcoming technical obstacles if the need arises. The Artelogic team provides valuable guidance and support, which significantly contributes to the development of our solution.

Artelogic contributes to the holistic solution. They know when and how to provide contributions to meet their professional obligations as they come up. They have met my need for an offshore unit, albeit on a smaller scale than I previously had.

What is the team composition?

There are three people from the team. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Oleksandr (Co-Founder & CTO). He's played a crucial role in bridging the gap to find a solution for us. We worked together to identify our team's needs, and he provided a flexible solution. 

How did you come to work with Artelogic?

I considered Artelogic as a potential candidate for the job as I was familiar with them from my previous role. 

I thought that their focus was only on Windows, but I was pleasantly surprised to find out that they also have knowledge of PHP. They were a natural choice for the position. 

How much have you invested in them?

We have spent close to $75,000.

What is the status of this engagement?

The engagement with Artelogic began in September 2022, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a working and operating site. Although it has yet to launch, I am incredibly pleased. 

The Artelogic team finished the project on time and within budget. Their work was of excellent quality, making the cost justified.

How did Artelogic perform from a project management standpoint?

The scope of the project management is essential in the solution. Good communication helps find better solutions. 

Their project management shines in communication, finding the solution, and finding something that works. 

What did you find most impressive about them?

Despite the ongoing war in Ukraine, they have consistently delivered their services.

I was impressed when I learned that despite having a small team, they could cater to our needs and provide a comprehensive solution. Artelogic has been delivering excellent value for our investment. 

Are there any areas they could improve?

There's always room for improvement, but everything is going as expected without any surprises. I'm pleased with their quality. 

Do you have any advice for potential customers?

My recommendation is to be patient and communicate well. Define and share your needs, and give them time to adjust and find a solution. 

Whether you need a solution for a large team of developers or a small group, they will create a customized solution to meet your needs. You will get a very solid and holistic solution. 

BACKGROUND

Please describe your company and your position there.

Triathlon Ireland is the Governing Body for the sport of Triathlon in Ireland. We manage memberships, events, races, training and various media content via our website. My role was a project executive to facilitate requirements from Triathlon Ireland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artelogic, and what were your goals?

Our website had become quite outdated and maintenance with our previous provider had become expensive and slow. Artelogic was brought onboard to take over the maintenance of our website, redevelop existing modules to up-to-date formats and also allow us to develop new modules of our website to improve our offering to our members

SOLUTION

How did you select this vendor and what were the deciding factors?

We went to tender online and following a review of the providers, their portfolio and pricing we chose Artelogic

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Artelogic have carried out a huge amount of scope across our website including but not limited to development of a new membership platform, development of a new finance module, building out our backend capabilities and moving our website host to a more suitable option for our traffic demands and also shifting platform to WordPress site to allow enhanced in-house control of content. v

How many people from the vendor's team worked with you, and what were their positions?

We liaise primarily with a project manager from Artelogic who then coordinates the developers and quality assurance team. This facilitated an easily managed chain of communication and also ensured we were provided information in an understandable manor via the project manager rather than jargon from multiple developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website’s overall functionality has been improved both in frontend possibilities and user experience as well as backend aspects of website management and financial monitoring. These are not easily qualitfiable but there has been a net gain in available staff hours for alternative projects as a result of improved website abilities reducing workload.

Describe their project management style, including communication tools and timeliness.

The primary communication platform I’ve used with Artelogic is Slack for day-to-day communication, we also utilised Trello for providing and managing scope and development with invoicing being issuued via email. All responses were very efficient and language was never a barrier.

What did you find most impressive or unique about this company?

Response time and customer service. Very quick response to all queries and whenever there was an issue caused by our older modules Artelogic were extremely rapid in offering support and deploying fixes even in out of office instances

Are there any areas for improvement or something they could have done differently?

I have never been found wanting with Artelogic, their team and service level is brilliant.

BACKGROUND

Please describe your company and your position there.

I'm the managing director of Bitergo GmbH. We develop software for warehousing & logistics. Warehouse Star is a cloud based warehouse management system for e-commerce, retail and industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artelogic, and what were your goals?

We launched a new web page www.warehouse-star.com for promoting test accounts to new customers. The goal was to realize a high conversion, i.e. number of test accounts created, and to offer the best user experience possible.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were contacted by Artelogic sales manager Dima. The sales process was very professional and straight forward. So we decided to start a pilot implementation which absolutely met our expectations. After that we decided to start a cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our web designer delivered a style guide and UX concept upfront. Artelogic first implemented angular components strictly according to her requirements. After that we asked Artelogic to implement whole user frontends and do the backend integration via REST. And to support us with technical SEO .

How many people from the vendor's team worked with you, and what were their positions?

We worked with one project manager and one developer full time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site we saw a rapid increase of test accounts ordered by potential customers. Now the site provides a steady source of sales leads.

Describe their project management style, including communication tools and timeliness.

The project management was agile according to SCRUM with very short dailies between the dev team members and once a week between project managers. We used our tool chain including git, JIRA SCRUM board and confluence.

What did you find most impressive or unique about this company?

We liked their professional processes. They worked with highly skilled developers. No need for 100% bulletproof specifications. Very sympathetic and fruitful cooperation.

Are there any areas for improvement or something they could have done differently?

We'd like to get support for backend programming as well.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online waiver and forms organization that supports the health and wellness industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artelogic?

We needed a full-time partner to provide development, testing, and project management for one of our products that’s under continuous development.

SOLUTION

What was the scope of their involvement?

They provide software development and delivery services, as well as testing facilities, project management, and security solutions. Artelogic’s team looks after our software development and testing environment 24/7.

What is the team composition?

We work with three people on a full-time basis: two developers and one QA engineer. There’s also access to specialized resources for specific functions.  

How did you come to work with Artelogic?

We began working with them 8–9 years ago when the software development firm I was using was disbanded. I looked for a new company on a freelancer platform and they responded to my posting. After an interview process, they assigned an engineer and we went from there.

How much have you invested with them?

We’ve spent close to $1 million with them at this point.

What is the status of this engagement?

We’ve been working together since January 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve been helping us grow our platform together since the beginning, from a couple hundred companies to around 2,000. Artelogic has been front and center in this process.

As our customer base has grown, they’ve ensured that the platform is capable of taking on our growth and maintaining security compliance. Those regulations have changed over the years and Artelogic has updated them.

How did Artelogic perform from a project management standpoint?

I give them requirements from our customers and then they figure out the best approach to implement them using their project management people. This system has worked very well for us.

What did you find most impressive about them?

The level of dedication their team shows to our project is outstanding. Other firms that we’ve worked with have been distracted by side projects, whereas Artelogic has assigned full-time team members to work on our mission.

Are there any areas they could improve?

The way they operate with us right now is exactly how we would expect them to. Over the years, we’ve gotten to know each other’s companies very well, and because of that, we can work within each other’s constraints very well.

There’s nothing much they could do to improve things at this point.

Do you have any advice for potential customers?

Absolutely work with Artelogic. Get to know the people that you’re working with and make sure that they fully engage with your organization so that they can be both part of the project and part of the outcome. They’ll do well for you.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and shareholder at an IT services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artelogic?

We needed a tool where customers could use a review pipeline and upload content. Overall, we wanted a review and design application for our business.

SOLUTION

What was the scope of their involvement?

Artelogic did web app development for us. They helped us develop and formulate the idea that we had in mind. In terms of technologies, they used Laravel and Next.js. 

What is the team composition?

We worked with around six members of their team, including a salesperson, a project manager, a QA specialist, and three developers.

How did you come to work with Artelogic?

They reached out to us via email. When it was time to seek their help, we reached out to them and decided to give them our project as a test for their services.

How much have you invested in them?

We spent around €14,000 (approximately $15,200 USD) with them.

What is the status of this engagement?

We worked together from June–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their coding was outstanding to our standards. Overall, their work was key for us.

How did Artelogic perform from a project management standpoint?

They always stuck to their tools and processes. They also were very flexible in adapting to our business and communicative; we used Slack and Jira, and we also had biweekly meetings where they announced what they were going to do and how. 

What did you find most impressive about them?

They were dedicated to solving our problems as a customer; their team was collaborative, listened to us, and fully engaged in our space to commit to the project.

Are there any areas they could improve?

They could assign more project management capabilities to increase their efficiency.

Do you have any advice for potential customers?

Be precise with what you want and think aloud about your needs so they can help you to achieve your expectations.