10Pines

BACKGROUND

Please describe your company and position.

I am the Staff Business Operations Manager of Lattice HQ

Describe what your company does in a single sentence.

Lattice HQ is HR software that helps companies streamline performance management, goal setting, and employee feedback processes to improve employee engagement and development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pines to accomplish?

• To expedite the development and implementation of specific software features and enhancements, ensuring timely product updates and improvements to meet customer demands.
• To help Lattice scale our infrastructure and optimize existing systems, especially during periods of rapid growth, to maintain system performance.

SOLUTION

How did you find 10Pines?

• Referral

Why did you select 10Pines over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 10Pines were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope:

• Have the 10Pines engineers work with Lattice to enhance the performance management module of their HR software platform.

Key Deliverables:

• Feature Development: Develop and integrate new performance management features.
• Infrastructure Optimization: Enhance system scalability and reliability.
• Code Quality and Documentation: Improve codebase and provide documentation.
• Collaboration: Work closely with the in-house team and facilitate knowledge transfer.
• Timeline: As per the project timeline with defined milestones.
• Summary of Key Deliverables: Enhanced performance management features, optimized infrastructure, improved code quality, reliable system, performance metrics, and effective collaboration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. User Engagement and Satisfaction Increase: Measured an uptick in user engagement and satisfaction through a quantifiable increase in user feedback scores, surveys, or Net Promoter Score (NPS) ratings following the project implementation.
2. Productivity and Efficiency Gains: The project's impact on productivity was evaluated, and we assessed the average time saved by HR teams and managers in performance management tasks, such as goal setting and feedback delivery.
3. Customer Retention and Growth: We monitored the effect of improved performance management on customer retention by tracking the churn rate and expansion revenue from existing customers, demonstrating increased value and loyalty due to enhanced software capabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our collaboration with 10Pines engineers has been marked by exemplary project management. They consistently delivered project items on time, demonstrating a strong commitment to timeliness and efficiency. Their responsiveness to our needs has been outstanding, with a deep understanding of our project requirements and the ability to swiftly address any issues or changes.

This level of adaptability and responsiveness has significantly contributed to the success of our initiatives. We are highly satisfied with their project management, and we eagerly anticipate continued collaboration with them in the future.

What was your primary form of communication with 10Pines?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about this company is their unwavering commitment to delivering high-quality work while consistently meeting tight deadlines. Their ability to balance excellence in project execution with a strong focus on timeliness is truly remarkable.

Additionally, their responsiveness and agility in addressing our evolving needs and challenges set them apart, making them an invaluable partner in our projects. Their dedication to quality and adaptability has made our collaboration exceptionally productive and successful.

Are there any areas for improvement or something 10Pines could have done differently?

We actively communicate areas of improvement to our partner Igal but it is never anything of concern. Mostly how to improve communication and collaboration amongst 10Pines and our team.

BACKGROUND

Please describe your company and position.

I am the CEO of a gaming company

Describe what your company does in a single sentence.

We make video games! Currently working on Runa & The Chaikurú Legacy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pines to accomplish?

• Kickstart us as a company
• Add experienced programmers to our team

SOLUTION

How did you find 10Pines?

Referral

Why did you select 10Pines over others?

• Referred to me
• Interest in one of its employees

How many teammates from 10Pines were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

During the development of a videogame, there's technical work, design work and artistic work. 10 Pines provided technical work and design work in the following deliverables: 

• Tooling for the development workflow 
• Code & scripting for the game logic and content 
• Level design 
• Mechanics design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The company is currently running and completely started
• The game is being developed. We currently have a demo published in Steam and we are working on more content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The scope of the project grew a lot, and we didn't manage to deliver in the times we wanted. But this wasn't 10 Pines fault, since we decided to go this route, knowing the consequences.

What was your primary form of communication with 10Pines?

Virtual Meeting

What did you find most impressive or unique about this company?

The teammate 10 Pines provided is super adaptable and well predisposed. They are highly committed to the success of the project and the company.

Are there any areas for improvement or something 10Pines could have done differently?

Given the circumstances, I would say everything went as expected.

BACKGROUND

Please describe your company and position.

I am the Head of Product of a financial services company

Describe what your company does in a single sentence.

Tech enabled services for art collectors with a focus on insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pines to accomplish?

• Outsourced Engineering Staff

SOLUTION

How did you find 10Pines?

Previously Worked with 10P

Why did you select 10Pines over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 10Pines were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

10Pines has acted as our ongoing outsourced engineering staff with the objective of working closely with our internal product team to execute on company objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

10Pines continues to support us in our day-to-day development needs. Over their time with us they have had: 

1. Continuous delivery of new code 
2. Support and delivery of large feature releases across our tech stack supporting key business initiatives and driving revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management-wise they are very organized and they are up front with how much time they feel a project might take to deliver. However, it has been the case from time to time that unexpected complexity or an underestimation of time would require us to extend deadlines on projects.

What was your primary form of communication with 10Pines?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

10Pines has the unique combination of high quality thinking and deep skillsets in terms of development that make them great partners to work with provided you, as the client, have a clear idea of what your objectives are and what you want to achieve. They truly think as engineers as opposed to purely as developers, which is a huge plus for an outsourced dev shop.

Are there any areas for improvement or something 10Pines could have done differently?

While they operate at a very high level, more consistency and dialed in estimations of velocity and capacity would help manage expectations better and potentially help make prioritization decisions easier especially if the organization is trying to prioritize speed.

BACKGROUND

Please describe your company and position.

I am the Co-founder & CEO of Ordo

Describe what your company does in a single sentence.

CRM and Order Management platform for the legal cannabis industy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pines to accomplish?

• Build a fully functioning platform from back-end to front-end.

SOLUTION

How did you find 10Pines?

Referral

Why did you select 10Pines over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from 10Pines were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

10Pines we’re brought in at the inception of our company and provided a team of talented developers to work with our CPO and Head of Engineering in LA to build our MVP. After MVP we decided to continue the relationship and leverage the team as our ongoing engineering team as we brought on and supported paying customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Together, we developed a great platform that was adopted as an industry leading B2B CRM and Order Mgt platform, including being the legal cannabis industry’s only mobile order management platform. Customers love the UI and functionality we created.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication with 10Pines was always very transparent and proactive. Deadlines were jointly managed and expectations for both parties were always clear and well understood.

What was your primary form of communication with 10Pines?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The culture. The team was so open and great at communicating. Any issues were always raised with sufficient communication and also addressed quickly when required.

Are there any areas for improvement or something 10Pines could have done differently?

Really nothing that is obvious to mention. We have greatly enjoyed the relationship and support, and have referred other companies to explore working with 10Pines.

BACKGROUND

Please describe your company and position.

I am the CTO of Medinas, Inc

Describe what your company does in a single sentence.

We helped hospitals sell their pre-owned medical equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pines to accomplish?

• Build a marketplace/auction platform for medical equipment
• Build an equipment inventory / management system for users to manage their equipment

SOLUTION

How did you find 10Pines?

Worked with them at a previous company

Why did you select 10Pines over others?

• Great culture fit
• Good value for cost
• Company values aligned
• They worked really well with my prior employer

How many teammates from 10Pines were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to build a combined inventory management / maintenance management / marketplace for hospitals to be able to:

• Keep track of their equipment
• Keep records about their equipment lifecycle (current accounting depreciated price, maintenance performed, disposal documentation, transfer documentation, etc)
• Give a convenient way to transfer equipment between hospitals
• Allow hospitals to conveniently list their equipment on a marketplace of potential buyers
• Give easy access to buyers to be able to purchase the equipment that is listed by hospitals

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We regularly followed Extreme Programming Agile practices in our development partnership with 10Pines. During our work together we followed the regular bi-weekly sprint cycle - planning, pointing, executing, measuring, and following-up on the work with retrospectives.

It was rare that the team estimated something that they couldn't hit - they had a firm understanding around the complexity of the problems that were handed to them, and understood the execution around it. Then when they went to execute, they did it in a way that made sure they were delivering timely quality.

Before anything would reach me, they had their own internal structure of pairing, code reviews, and product testing to ensure that everything met expectations before it ever reached my desk. Additionally, they were very communicative along the way. Nothing in a project is ever static, and 10Pines never worked in a silo. They went out of their way to ensure that things were built to our satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - we worked in an Agile Extreme Programming environment. The team was very dialed into their velocity, and very good at estimating the complexity of new features / fixes.

If something seemed to be more complex or something came up that originally wasn't seen by either party, they were very quick to raise it with us and make sure that there was solid communication around the problem to be sure that there was the most transparency possible - in addition to making sure that the ticket or task was adjusted to fit scope in a way that matched our expectations and still fit within our timelines.

What was your primary form of communication with 10Pines?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really went out of their way to make sure that we were getting the product that we wanted. They cared - deeply - about what we were doing. They loved the product as their own. This showed up in the little things.

I remember one time a team member asked if she could be a little more creative with the implementation of a feature - something that doesn't happen when it's a company simply receiving funding and outputting code. What she turned out stayed in production through the life of our company - and brought the spirit and creativity of 10Pines to a product that they clearly deeply cared about.

Are there any areas for improvement or something 10Pines could have done differently?

10Pines is like any other professional relationship - it takes time to get to know each other. 10Pines will absolutely adapt to your needs, and if you're flexible, will grow with you on your product journey. Leave room for creativity and embrace them as your own team and they will work wonders with your product and team.

Give them honest feedback about your expectations, what is working, what isn't working, and how you can work with them to produce better results, and they will jump at the opportunity to make the relationship better. There's no such thing as one-size-fits-all. But there is such a thing as fitting to the size that is needed. 10Pines excels at that.

BACKGROUND

Introduce your business and what you do there.

I’m the director of engineering for a software company. We provide employee motivation and performance software for other businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pines?

I was looking for a company to supplement our engineering team. We needed a company with experience in the technology stack that we use.

SOLUTION

What was the scope of their involvement?

10Pines works hand-in-hand with our internal team. They provide engineering services using the technology stack that we use. Their team uses Ruby on Rails.

What is the team composition?

When we first started with 10Pines, we had three engineers working with us. Over the years, the number of team members fluctuated between 3–5. Currently, we’re working with five people.

How did you come to work with 10Pines?

I chose 10Pines based on the technology stack. I researched and created a shortlist of companies that seemed to have a team engagement model as well as the experience in Ruby on Rails. We had a call with three companies in total. I felt that 10Pines had a culture that was a good fit for us.

How much have you invested with them?

We’re charged on a monthly basis based on the number of hours each engineer works on the project.

What is the status of this engagement?

We started working together around 2016 and our relationship’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They deliver on their assignments. Their team doesn’t just take the assignments and check them off. They have their thinking caps on and find the best way to solve the task. There’s a feedback loop built in that I appreciate because they’ll point to a better way of completing an assignment.

How did 10Pines perform from a project management standpoint?

The vast majority of the engineers that I’ve engaged over the last four years have had good communication skills. There are times when I expect assignments to be done sooner. When they see a task that’s way bigger than I thought it would be, they bring that to my attention.

What did you find most impressive about them?

They have engineers working with other clients who have built up different expertise. When we want to try new technology, they have teammates with that expertise and can provide feedback.

Are there any areas they could improve?

After working with us for a couple of years, their engineers may want to move on to change their skillsets. That’s not always the case but I wish I had more control over that.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager of a broadcasting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pines?

We needed to develop software for a cloud gaming platform. We started this project with another company, but they quit.

SOLUTION

What was the scope of their involvement?

10Pines first worked on an integration for a different platform. Once we saw the quality of their work, their team took charge of building the main module. They managed frontend and backend development for the cloud gaming solution. They created the platform from scratch, helping us build custom software. 

What is the team composition?

We started working with six people. By the end of the project, the team grew to 12 people.

How did you come to work with 10Pines?

We found 10Pines through a referral. We don’t usually hire local companies but reached out to them. We were impressed by their pitch and decided to hire them.

How much have you invested with them?

We spent $500,000 on the project.

What is the status of this engagement?

We worked together between March 2018 – September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

10Pines picked up the project, started from scratch, and completed the solution. They understood our vision, and we were pleased with their work. They did a great job.

How did 10Pines perform from a project management standpoint?

We worked following an Agile methodology. We spoke with the project manager daily. 10Pines did great work.

What did you find most impressive about them?

Rather than an external vendor, they felt like part of our team. It was impressive that their entire team stayed on the project from beginning to end. My experience with other companies involved a lot of staff turnover, so we had to adjust to new team members throughout a project. 10Pines was committed, reliable, and capable, which instilled confidence in us. We were satisfied with their work and would love to have them on board again.

Are there any areas they could improve?

No, I’m very happy with their work. I enjoyed working with them.

Do you have any advice for potential customers?

Don’t be concerned about the youth of the team. They’re good.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology at an e-commerce platform for creators. We allow users to design and sell merchandise through our site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pines?

We wanted assistance with development. 

SOLUTION

What was the scope of their involvement?

They provided development services using Ruby on Rails, React, and Python. Their work included both front- and backend development of our platform. 

What is the team composition?

We’ve worked with about 14 team members. 

How did you come to work with 10Pines?

I’m not sure how we find them since I wasn’t involved in the hiring process. I know that initially we started with a few developers, and based on their performance, we decided to expand the team. 

How much have you invested with them?

We’ve probably invested about $3,000,000. 

What is the status of this engagement?

We started working together in 2015, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve become part of our team. Any success we’ve had overall as a company, they’ve had a hand in. We enjoy working with them and will continue to do so in the future. 

How did 10Pines perform from a project management standpoint?

They follow the same process that our in-house team does. They were happy to use our existing processes and make suggestions on how to improve our processes. 

What did you find most impressive about them?

They engage with, care about, and work towards our high-level goals as a company. They expressed a strong interest in understanding our strategy and how their work fits into it. This shows in their work. They possess strong critical thinking skills. It’s rare to find this kind of dedication in a third-party vendor. 

Are there any areas they could improve? 

They don’t always have spare teammates that are ready to jump on a project when we need more support. We need to give them advanced notice if we’re thinking about expanding the team. 

BACKGROUND

Please describe your company and your position there.

We manage Starbucks and Burger King franchises in Argentina. My role is IT Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 10Pines?

We work with 10pines for more than 10 years uninterruped in projects from Sales Reports , Labor schedule system, Inventory/Recipes/prediction system for internal buying of sku's, digital invoice workflows, suppliers invoice submitting, Starbucks Rewards Argentina.

What were your goals for this project?

The goal was implement Starbucks Rewards program in Argentina.

SOLUTION

How did you select this vendor?

We have experience from previous developments.

Describe the project and the services they provided in detail.

They designed and developed the backend system for Starbucks Rewards Program. This backoffice comunicates with Mobile and Web apps, with antifraud systems, credit card processing system, digital wallets, First Data's Valuelink and Oracle-Micros Res Point of Sale System, Mail platforms. They developed all integrations and backoffice functionality to support the program.

What was the team composition?

The team was about 7 people from developers to architects. They use Agile method of work adjusting the development to our needs (that had a lot of changes).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The original idea was a system to support 20000 members the firts 8 monthes but we had 20000 members the first month and near 100000 the first year. The system supported the overload without a glinch and the Program is vital to our sales. It was a business case for other countries with a fraction of the cost in compare with others solutions.

How was project management arranged and how effective was it?

They use Agiles methods so we met every 2 weeks in a demo of new functionality and to define new steps. They track the development with Jira, GitHub, Grafana, etc. A 2 week meeting was fundamental to us because we had a lot of project deifnitions changes.

What did you find most impressive about this company?

The way they contribute to the project from the business perspective. At the end they know more than us about how the things works in our company. They are very flexible. Also they made field tests in our stores not only to know if the system works but for analize others interactions that they can affect the development.

Are there any areas for improvement?

Not really. They are very professionals and incredible felixible to the client needs. They are partners.

BACKGROUND

Please describe your company and position.

I am the Senior Director, Product Strategy of Connected Health

Describe what your company does in a single sentence.

Connected Health provided both individual and group insurance private-exchange platforms to assist consumers in finding and enrolling in the best insurance plans to fit their needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pines to accomplish?

• Platform development
• Create a content management system
• Build a framework to support decision-making algorithm

SOLUTION

How did you find 10Pines?

Referral

Why did you select 10Pines over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from 10Pines were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

10Pines was responsible for all development work to build and maintain three separate applications - an online group insurance quoting platform for brokers, an individual insurance exchange (integrated to the Federal insurance exchange) to support annual open enrollment, and a group benefits enrollment platform integrated to a 3rd party benefits administration platform. 

10Pines was involved in initial concept development, scoping and planning for 3rd party integrations, UX design, and defining the approach to maintaining a complex decision-making algorithm. 10Pines also helped to build an administrative UI to provide the business with the ability to configure and white-label one or more applications for channel partners without relying on programming resources.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

the ability for consumers to find, select and enroll in various insurance products during annual open enrollment, the ability for employer benefit administrators to manage enrollments, and the ability for agents/brokers to enroll employers in group benefits plans.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used agile scrum method to manage all aspects of development which included daily stand ups, weekly progress reports, retrospectives and periodic in-person planning sessions over the years we worked together. We worked in two-week sprints with releases once per month. Slack was used to maintain communication between the teams. 10Pines was very responsive and was able to flex the size of the team from year to year based on anticipated needs.

 Scoping and planning sessions allowed us to create reasonable time tables for development for any new project. Adjustments to timelines were made as necessary based on changes to scope or competing priorities. If increased velocity became necessary when taking on a new project with aggressive timelines, 10Pines was able to add to the team relatively quickly.

What was your primary form of communication with 10Pines?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The management style and personality of co-founder, Emilio, made working with 10Pines a pleasant experience. There was an excellent rapport between the members of the 10Pines team that worked on our projects. Always very good communication and deep knowledge of a variety of technical programming languages to support our applications. The 10Pines team always feels like an extension of our in-house development rather than an outsourced, off-shore team.

Are there any areas for improvement or something 10Pines could have done differently?

No.