What was the scope of their involvement?
Their range of services includes frontend web development, contracting, and cross-platform app development on Android and iOS. Projects start with high-level kickoff meetings where we discuss how development fits into the museum’s mission.
For the mobile app rebuild, we collaborated and provided in-house resources. Our team handled the UX/UI and graphic design, setting project deadlines for them. We passed off mockups and wireframes, which they implemented. They also built the communication between the LACMA website, the CMS, and the mobile app. The mobile app is now powered with content from a single source.
They also built a custom online ticketing site that interacts with our Tessitura software and onsite CRM. They provided us with UX input and executed frontend and backend integrations for Tessitura REST API. Their team supplemented internal resources as well because we experienced significant turnover. They also collaborated with our Tessitura web consultant.
Currently, they’re redeveloping our Drupal site. We produced technical mockups and wireframes and I provide input on Drupal workflows because many backend responsibilities will shift to in-house post-launch. Their team advises us on Drupal functionalities and best practices.
They’re also helping us migrate to Amazon Web Services (AWS). In addition, the team audits the architecture to identify cost-saving measures.
What is the team composition?
I interact with 10 people. The team includes a project manager, frontend developer, and separate Android and iOS specialists. Our previous frontend developer is now a high-level engineer. Last year, we got a second project manager when the first one retired.
How did you come to work with Urban Insight?
I don’t know; I joined the company after LACMA hired them.
How much have you invested with them?
We spend between $100,000–$150,000 per year.
What is the status of this engagement?
Work started in January 2013 and is ongoing.