Web Design, Development & Digital Strategy

We champion your mission-focused organization by creating beautiful and flexible websites and applications. We do this by providing strong project leadership, honest advice, thoughtful design and technical best-practices.

We plan, design and create innovative websites using open source web content management systems like Drupal and Wordpress. 

Value Proposition: We bring the project management leadership, design sophistication and technical expertise of a larger firm, at the price point of a boutique agency.

Urban Insight was established in 1997 and has successfully completed over 500 projects for a wide range of clients. 

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1997
Show all +
Los Angeles, CA
headquarters
  • Urban Insight
    3530 Wilshire Blvd., Suite 1285
    Los Angeles, CA 90010
    United States

Portfolio

Key clients: 
  • American Library Association
  • City of Los Angeles, CA
  • City of West Hollywood, CA
  • Gilcrease Museum of Art
  • Idaho Legal Aid Services, Inc.
  • Kennedy Wilson
  • Los Angeles County Museum of Art
  • Legal Services Corporation
  • Planetizen
  • University of California, Los Angeles
  • University of Southern California
  • USC Viterbi School of Engineering

University of Southern California

USC Student Affairs and Urban Insight developed an easy-to-use mobile app for iOS and Android platforms that encourages participation in events, friendly competition, and discovery through gamification and social media interaction, all through an intuitive interface. 

City of Los Angeles

Drawing on its years of experience intersecting urban planning and technology, Urban Insight worked with the City of Los Angeles Department of City Planning to develop a set of public participation tools and create a new model for a web-based zoning code. The first of its kind, the new web code will allow residents to answer a series of questions to create a customized and streamlined version of the code for their specific property and needs.

The public participation and engagement tools were awarded the "Best Use of Technology" by the American Planning Association, Los Angeles Section.

The zoning code website was awarded the 2017 “Smart Cities Award” by the American Planning Association.

Kennedy Wilson (NYSE:KW)

Kennedy Wilson (NYSE:KW) is a global real estate investment company. Kennedy Wilson wanted to unify their corporate website with a new visual design and implement a flexible content management system to optimize content for mobile and tablet devices, to quickly deploy new website features, and to enable distributed management.

The new website uses an open source content management system to enhance Kennedy Wilson’s global reach. It showcases Kennedy Wilson's history with an interactive timeline, enables fast and easy content discovery with a site-wide search, and strengthens their brand on all devices, due to a beautiful mobile responsive design.

Reviews

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Web & App Dev for Art Museum

"Their comprehensive management resulted in quick turnarounds."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2013 - Ongoing
Project summary: 

In an ongoing engagement, Urban Insight built a new Tessitura ticketing system and re-architected a cross-platform mobile app. Currently, they’re redeveloping a Drupal website. They also supplement resources.

The Reviewer
 
501 - 1,000 Employees
 
Los Angeles, California
Tomas Garcia
Vice President, Technology & Digital Media, LACMA
 
Verified
The Review
Feedback summary: 

The ticketing system is reliable, lightweight, and scalable for future high-traffic events; it has also received positive user feedback. They collaborate, but also manage timeframes in a proactive manner. The team has a holistic view of goals and priorities. Costs reflect their commitment.  

BACKGROUND

Introduce your business and what you do there.

I’m the assistant vice president of technology and digital media at the Los Angeles County Museum of Art. I oversee our websites, mobile applications, media production, information systems, Wi-Fi networks, software, and hardware acquisitions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urban Insight?

They maintain and develop our two primary websites, and one mobile application.

SOLUTION

What was the scope of their involvement?

Their range of services includes frontend web development, contracting, and cross-platform app development on Android and iOS. Projects start with high-level kickoff meetings where we discuss how development fits into the museum’s mission.

For the mobile app rebuild, we collaborated and provided in-house resources. Our team handled the UX/UI and graphic design, setting project deadlines for them. We passed off mockups and wireframes, which they implemented. They also built the communication between the LACMA website, the CMS, and the mobile app. The mobile app is now powered with content from a single source.

They also built a custom online ticketing site that interacts with our Tessitura software and onsite CRM. They provided us with UX input and executed frontend and backend integrations for Tessitura REST API. Their team supplemented internal resources as well because we experienced significant turnover. They also collaborated with our Tessitura web consultant.

Currently, they’re redeveloping our Drupal site. We produced technical mockups and wireframes and I provide input on Drupal workflows because many backend responsibilities will shift to in-house post-launch. Their team advises us on Drupal functionalities and best practices.

They’re also helping us migrate to Amazon Web Services (AWS). In addition, the team audits the architecture to identify cost-saving measures.

What is the team composition?

I interact with 10 people. The team includes a project manager, frontend developer, and separate Android and iOS specialists. Our previous frontend developer is now a high-level engineer. Last year, we got a second project manager when the first one retired.

How did you come to work with Urban Insight?

I don’t know; I joined the company after LACMA hired them.

How much have you invested with them?

We spend between $100,000–$150,000 per year.

What is the status of this engagement?

Work started in January 2013 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The ticketing system was well-architected, lightweight, and scalable. We now use it for high-traffic sales events. Users responded positively to its reliable performance for the last three events.

How did Urban Insight perform from a project management standpoint?

Initially, we set a very optimistic launch date. As a result, they established limits for response time to preserve the schedule. Their comprehensive management resulted in quick turnarounds.

Both project managers have estimated timeframes and costs accurately. Their holistic view – of deadlines, goals, and priorities – makes engagement convenient for our team. They are reliable and leverage documentation effectively.

We meet or hold Zoom calls on a bi-weekly basis. We use Wrike for high-level project planning and Manuscript for tracking.

What did you find most impressive about them?

The managers listen intently and have asked relevant questions about our business and stakeholders. Prices are competitive, but not low. However, most cheaper vendors don’t have their level of service.

Are there any areas they could improve?

No, I don’t think so. The transition between project managers was successful. Proactively, they learned Tessitura in an efficient manner, even though it’s less common outside arts and nonprofit institutions.

Do you have any advice for potential customers?

The dual development and project management roles benefit the relationship. Our in-house managers collaborate well with their counterparts. Given the higher prices, it’s worth engaging them for both services.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Dev for Urban Planning Company

“It’s a good partnership… They have really positive energy and take a can-do approach.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2001 - Ongoing
Project summary: 

Urban Insight is a long-term partner of an urban planning firm, regularly assisting with Drupal projects. They provide wireframes, design, tools, and functionality for an array of web-related needs.

The Reviewer
 
51-200 Employees
 
Berkeley, California
Director of Technology, Urban Planning Company
 
Verified
The Review
Feedback summary: 

Over 17 years, they consistently deliver impressive products. Their communicativeness and accountability make them solid project managers and collaborators.

BACKGROUND

Introduce your business and what you do there.

I am the director of technology for a planning, design, communications management, and technology firm focused on government clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urban Insight?

We bring them on whenever we need a solid technology partner, specifically for projects related to web technology and Drupal CMS.

SOLUTION

What was the scope of their involvement?

Their involvement ranges from initial technical architecture to identifying specific features and functionality of the website. They also manage our hosting requirements and do responsive design and development in Drupal.

Sometimes we provide conceptual design and they build the wireframes to match; other times they take our designs and create responsive templates to implement. For a recent project, they developed a map-it tool that allows users to comment via a Google map. The function acts as a discussion forum where we can gather comments and manage them via our backend.

We’re working on another project with them now that is exceptionally innovative. It allows us to import InDesign files directly into Drupal. We can take a print document and turn it into a webpage with very little additional effort.

What is the team composition?

I work with four members of their team on a regular basis. There are about eight indirect members on the team, but I can communicate with developers and designers directly.

How did you come to work with Urban Insight?

When we first started doing web technology work for urban planning, there weren’t many teams that had the same focus. We met Urban Insight at conferences and got familiar with them. We speak the same language, which drew us together. It’s a good partnership.

How much have you invested with them?

We’ve worked with them on a variety of projects. Last year, they collaborated with us on three five-figure projects. Our total expenditure fits within a $200,000–$1,000,000 range.

What is the status of this engagement?

We’ve worked with them intermittently since 2001. We started a large project in March 2017 and other work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback has been really positive. All of the work they do is really impressive.

How did Urban Insight perform from a project management standpoint?

Their project management is really solid. They say they’re going to do something and then do it. They’re really good communicators and they hold themselves accountable.

We occasionally meet in person, but we mostly hold weekly meetings on Zoom or Basecamp. It’s nice to see a face as we talk.

What did you find most impressive about them?

They have really positive energy and take a can-do approach.

Are there any areas they could improve?

There’s always an area for improvement, but I honestly can’t think of anything specific I would change.

Do you have any advice for potential customers?

Don’t hold back if you have ideas or questions. They are responsive and will give you what you want if you stay engaged with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Redesign for Planning & Urban Design Site

“Their dependability is rock-solid. We were confident in their ability to execute our vision.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2017 - Mar. 2018
Project summary: 

Completely overhauling an existing site, Urban Insight refreshed UX for an urban design company in WordPress. They moved to an image-focused format, coded design, produced wireframes, and established hosting.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Lee Einsweiler
Principal, Code Studio
 
Verified
The Review
Feedback summary: 

The improvements elevate the experience for both the internal team and for the public. Urban Insight’s management kept the timeline and budget regimented and the probability of success assured.

BACKGROUND

Introduce your business and what you do there.

We are a planning and urban design firm in Austin, Texas. I’m the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urban Insight?

We needed a complete refresh and update of the look and feel of our website. We wanted to keep a lot of our content, but wanted to change our approach and the dynamism of the site.

SOLUTION

What was the scope of their involvement?

They completely overhauled our existing site. We gave examples of websites we liked in our marketplace and they proposed designs based upon our tastes. We made comments on all the wireframes they produced. They coded the design and worked with us to change the site from a staging server to the final server. From start to finish, everything was in their hands. They set me up as a dash administrator for the current site, which is hosted on WP Engine.

A powerful improvement was a blog function that ties directly to our newsletter and allows us to cross-post that information to the site. They helped us move from a text-driven site to something much more visual and image-focused. Currently, they manage our hosting and provide support. If we have future revisions, we can reach out to them.

What is the team composition?

I communicate directly with two team members on the frontend. There may be more people behind the scenes that work on our project.

How did you come to work with Urban Insight?

We worked with them in the past in a lot of other settings. Our biggest project to date is an ongoing zoning regulations project for a major city.

How much have you invested with them?

The upfront cost of the website was a flat fee of $35,000.

What is the status of this engagement?

We started the project in June 2017 and recently launched in March 2018. They continue to provide support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new site is a vast improvement and the urban design team in our office is much happier. We sent a launch notice around to let people know the site exists. We just launched, but we already have very positive feedback. The website could be considered high design within our profession. Many of our competitors don’t dedicate the same amount of money or attention to detail to their sites.

How did Urban Insight perform from a project management standpoint?

They are amazing project managers and they marched us right along. We used Zoom almost exclusively for web conferencing so we could look at the same things at the same time. We were the cause of any challenges throughout the process. I’m confident the project would have been much shorter if we had moved at their pace. They were really excellent.

What did you find most impressive about them?

Their dependability is rock-solid. We were confident in their ability to execute our vision and that the end result would be successful when we launched.

Are there any areas they could improve?

No. They produced what we asked for.

Do you have any advice for potential customers?

Make sure you allocate the time on your side to provide comments and everything they need from you. That will help you stay on time and within your budget.

5.0
Overall Score They were exceptionally good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them.

Drupal Dev for Two Legal Websites

“They've consistently been one step ahead of the rest of what the nation is doing in this space.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2016 - Jan. 2018
Project summary: 

Urban Insight designed and built new templates for websites on Drupal, incorporating features like interactive forms, videos, and user profile matching functionality that is continuously maintained.

The Reviewer
 
11-50 Employees
 
Boise, Idaho
Mary Zimmerman
Director of Finance and Administration, Idaho Legal Aid Services, Inc.
 
Verified
The Review
Feedback summary: 

Urban Insight developed user-friendly templates for many websites that have received positive feedback with few glitches or complaints. Their team is reliable, professional, and thorough in their approach, making each project seamless, while adding value to an already longstanding relationship.

BACKGROUND

Introduce your business and what you do there.

I'm the director of finance and administration at Idaho Legal Aid Services, a legal services group for low-income people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urban Insight?

We needed new templates for our websites catering to legal aids, as well as a new website for our probono work.

SOLUTION

What was the scope of their involvement?

Urban Insight designed and built new templates for our websites on Drupal, incorporating terminology and a tagging convention for legal aids to access across the country. Their team created wireframes that we reviewed before moving into development. They incorporated interactive forms for users to access through the websites, along with videos, a donation button, and other custom features.

More recently, they built a website for our probono work within Idaho, which allows attorneys from across the state to sign up for cases that fit the kind of work they want to do. Urban Insight transferred our case management system to the website, allowing for notifications to be sent to attorneys when relevant work becomes available.

They continue to make enhancements to the websites and ensure their readability across devices.

What is the team composition?

I work mainly with Abhijeet Chavan (CTO, Urban Insight), but I've occasionally communicated with others on their technical team as well.

How did you come to work with Urban Insight?

We sent out an RFP across the country. Out of all the bids submitted, we liked Urban Insight's proposal the best.

How much have you invested with them?

We spent $165,880 on the most recent project.

What is the status of this engagement?

We've worked with them for about eight years, but the most recent website they built for us took place between October 2016 and January 2018. They continue to maintain the websites. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've consistently been one step ahead of the rest of what the nation is doing in this space. We're very happy with their work and the interface of the more recent website they designed and built. We've observed minimal glitches and the feedback has been very positive thus far.

How did Urban Insight perform from a project management standpoint?

They've always been professional and met deadlines. I see Abhijeet a couple times a year at conferences, but we mostly communicate through phone and email, as they're across the country.

What did you find most impressive about them?

They're extremely thorough, professional, and reliable. I've recommended them many times to others.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Knowing exactly what you want and communicating that to their team is the most important thing you can do.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Implementation for College Research Department

"[T]hey’re really invested in the success of their clients and they take care to cultivate that relationship."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Urban Insight has managed a website for university real estate research for 15 years. The team helped to transition to a Drupal CMS and now designs content and hosts the site.

The Reviewer
 
201-500 Employees
 
Los Angeles Metro Area
Managing Director, College Research Department
 
Verified
The Review
Feedback summary: 

The team offers better service than other firms, which is the basis for this long-term relationship. They are competitive price-wise and are attentive to customers. Urban Insight connects well with employees and uses a diverse range of tools which have been very useful. 

BACKGROUND

Please describe your company.

I work at a college for a research center [that focuses on real estate]. We support faculty in their research activities, and we connect with the real estate professional community through a board that we have. We have a series of programs that serve our board and the general public.

What is your position?

I am the managing director.

OPPORTUNITY / CHALLENGE

What was the main objective when you first approached Urban Insight?

They manage our website. We have used them for at least 15 years, perhaps even a little bit longer. We recently, through Urban Insight, transitioned to Drupal CMS [content management system]. We wanted a way to manage our website content more directly. Urban Insight pointed us to Drupal and in doing so, it means that our site would be hosted through them, too. They took care of the actual implementation of our Drupal site.

SOLUTION

Could you describe the scope of their involvement in greater detail?

They host the website externally, and they manage and help us with both designing the content and uploading it, too. When we transitioned to Drupal, they provided us with a training program so that we can now perform updates to our website by ourselves. They completed all the technical aspects of this project.

How did you come to choose Urban Insight as your partner?

Chris Steins [the CEO at Urban Insight] is a graduate of [the school], and I knew him when he was a student. When he graduated and formed his company, we kept in touch. He had been building a relationship with [the school] through his company and through our IT [information technology] office. When we made the transition from taking our website outside to an external firm, he was the person we knew, and he had already developed a relationship elsewhere at [the school], so it was an easy decision for us to make.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

On an annual basis, we probably invest between $10,000 and $50,000.

Is the work still all ongoing, or is it completed?

The relationship is ongoing. They currently provide hosting services, and they’ve done several updates to the site through the years.

RESULTS & FEEDBACK

Could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

We’re very happy with their performance. Through the years, we’ve been asked by the purchasing department at [the school] to go through a process periodically to see if there are other firms we want to use. We have looked at other firms, but each time we do end up returning to Urban Insight. They’re competitive price-wise but, mostly, it’s the attention we receive from them, which has been very important. We meet with them on a monthly basis. Chris himself comes, which I think is important. From a client perspective, it’s just more reassuring when the owner is present and engaged with the project. When they meet with us, and we go through a host of issues and each time, so it’s always a bit different. His staff works with me when it comes to setting agendas for our meetings. Sometimes, if it’s a specific project, the discussion is focused on that. Other times, we focus more on brainstorming ideas and leave the tactical work for afterward.

What I also like is that each meeting, they bring in something new that’s happening in technology that impacts our world and shares it with us. Our staff always enjoys that because we don’t come from the tech industry, but we use tech tools, and the fact that Chris and his team take so much time and care to educate us has been extremely valuable. Through that, he’s introduced us to some tools that help us monitor traffic and measure how effective our communication strategies are, and that’s been helpful to us in a big way.

When working with Urban Insight, is there anything that you would consider unique about their approach or development methodology that distinguish them from other vendors?

I think it’s their personal attention. They really do look deeply into what we hope to gain from our website technology. They always have our best interests in mind. If they can’t provide the service we need, Chris is great about connecting us with the proper resources to meet our needs. It’s clear that they’re really invested in the success of their clients and they take care to cultivate that relationship.

In retrospect, are there areas in which you think they could improve as a service provider?

Not really. That’s part of a regular exchange we have with them. Chris and his team are very open to feedback from us, and he gives us feedback, too. It’s really an ongoing conversation that we have, so there’s never really been the need to say that we’re not happy with something. Things change, and we have run into issues internally here before. The important thing is that they have remained very flexible with us.

What advice, if any, would you give to a future client of theirs?

Think hard about how you’re going to engage with them on a regular basis. It’s not just about the project, but also about how you want the relationship to grow. These guys can really help you in the long term with your technology needs, so it’s definitely important to think about how requirements could change and evolve in time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Implementation for Los Angeles Department of City Planning

"[W]hen it comes to urban development that these guys are the best for creating and maintaining effective sites."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2013 - Ongoing
Project summary: 

Urban Insight is designing and developing a website for the Los Angeles Department of City Planning’s zoning project. The new website uses Drupal with an integrated smart code system.

The Reviewer
 
10,001+ Employees
 
Los Angeles Metro Area
Sr. City Planner, Los Angeles Department of City Planning
 
Verified
The Review
Feedback summary: 

The new website is great overall and is both interactive and intuitive. Urban Insight provides regular updates on metrics and site visits. They handled this complex job well, always delivering project goals on time. The team has a unique understanding of urban planning which helped in the project.

BACKGROUND

Please describe your company.

I work at the Los Angeles Department of City Planning. We are responsible for maintaining the general plan, the zoning code, the community plan updates, and all entitlement projects for the city of Los Angeles.

What is your position?

I’m a senior city planner.

OPPORTUNITY / CHALLENGE

What was the main objective when you first approached Urban Insight?

The primary challenge is that we have just recently launched the revision to our 1946 zoning code. We believe it’s the largest planning project going on in the country right now. In addition to rewriting our zoning code, we wanted to provide an interactive, smart, Web-based code to go along with it. We did a search, and we found that Urban Insight was the best organization to help us with that. They were part of the recommendation process for deciding to use Drupal as our CMS [content management system] for the site.

SOLUTION

Could you describe the scope of their involvement in greater detail?

Initially, they helped us design a website for our recoding project. After that site was up and running, we took on some of its maintenance, although they still maintain the website for us. They’ve moved on to working more hands on with our entire consulting team and in-house team on the new zoning code, so they could understand what we were going for, and make sure they could provide us with a Web-based code. We meet with them every Monday to work on the details of what we want the Web-based code to provide.

Their primary objective is to develop a smart code for the city of L.A. They’re not coming up with zoning or any of that, they’re just coming up with the parameters and the ideas, and helping us figure out how to tag things properly so we get the best product. They did all the design. They come to us with options and make presentations to our team, then we collaboratively decide on the final product. We’re going through the same process when it comes to deciding how the Web code should look, and that’s all come from them.

How did you come to choose Urban Insight as your partner?

We had been familiar with them because they operate a website for another organization called Planetizen, so they are a really interesting hybrid organization of urban planning and technology. We did look for other agencies, but none of them seemed to be a better fit than Urban Insight. So, there was word of mouth, and there was also previous knowledge about them before we made our final decision.

Could you provide a general cost estimate for this particular engagement?

It was more than $100,000.

When was this project launched?

The project was launched almost two years ago, October or November of 2013.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

It’s a pretty good website. We’re very happy with it. Our users seem to be happy with the site, too. It’s intuitive and easy to use. We have presented the site as a model for the department as a whole because it seems to work better than the one we always have. As far as metrics go, they control that. They report back to us once a month or so about how many users we’ve had, but I don’t have those numbers in front of me. Overall, we have been very satisfied with that they do. We delegate a good amount of complex work to them and they’re always able to deliver on time.

When working with Urban Insight, is there anything that you would consider unique about their approach or development methodology that distinguish them from other vendors?

Because they know our field, and they know technology better than we do, it’s been pretty smooth. They really are able to grasp our profession a lot better than other tech firms that we’ve talked to because they are involved in our field. They’re very on target and very organized. I think when it comes to urban development that these guys are the best for creating and maintaining effective sites.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom PHP Development for Health Care Service Provider

"There were never any issues, and it was a very calm project considering what I’ve seen elsewhere."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Urban Insight worked on the frontend of a clinical database application. The team created a website using PHP to improve UI/UX

The Reviewer
 
11-50 Employees
 
Los Angeles Metro Area
CEO, Boutique IT Firm
 
Verified
The Review
Feedback summary: 

The team asked questions that clarified the project’s goals and respected the client’s time. Their work has been great and very professional. Urban Insight balanced technical development and customer service very well overall. 

BACKGROUND

Please describe your company.

We create clinical database applications specializing in the health care industry.

What is your position?

I’m the chief executive officer.

OPPORTUNITY / CHALLENGE

What was the main objective when you approached Urban Insight?

We deal with the hardcore programming of databases. We don’t do usually deal with forward-facing websites. A good customer of ours needed a new website. Since we don’t have that expertise, I tapped into Urban Insight. This was mainly a front-end design and development project. The customer wanted to use PHP, exclusively, but I don’t recall any other technologies requested for this project.

SOLUTION

Could you describe the scope of their involvement in greater detail?

When it comes to doing the Web design or the departmental intranets sites, that’s not our core expertise. We pretty much let Urban Insight work directly with the end customer. They went in to gather the user requirements, conduct interviews with departmental staff to get a sense of what they were looking for and assess what their skills were, what they can contribute and maintain. That was the first step. Then, they’d go back and put together some prototypes, and have the rounds of interviews with the customers until they refined it. They pretty much took care of it all the way from beginning to end.

How did you come to choose Urban Insight as your partner?

We had some smaller projects with them in prior years, which worked out pretty well, so I thought I would give it a shot and try them again with something larger.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was around $200,000.

Do you remember when the project was completed, or do you maintain an ongoing relationship with them?

The project was completed in August 2014, and the customer now maintains the site.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

I don’t have anything quantitative to share since we let the end customer interact directly with Urban Insight. We’ve gotten some really good feedback, though. What pretty much everyone said is that the user interviews were conducted in a very professional manner. Urban Insight asked real spot-on questions. They respected the customer’s time. That was the main thing we heard. Of course, everyone was very pleased with the website, too. They felt like it was exactly what they were looking for, and their expectations were definitely met. Being one of our longest customers, we were quite pleased with that report. We are very satisfied with the engagement. There were never any issues, and it was a very calm project considering what I’ve seen elsewhere.

When working with Urban Insight, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?

I’ve come across other vendors, and they’re either too technical or not technical enough. Urban Insight has struck the right balance. They understand technology but not to the point where they’re just tech-heads. They can work with the customers directly. Our customers were mostly clinicians, not necessarily techies. The people at Urban Insight were able to speak to them, and the clinicians were able to understand what they were talking about. There were no communication issues and nothing was lost in translation between the two. I found that very impressive.

What advice, if any, would you give a future client of theirs?

Customers need to get their requirements down as tight as possible before beginning the development process. The more they can gather up what they want to do, that’s always better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer