Xfive

What evidence can you share that demonstrates the impact of the engagement? 

We considered our initial beta release a success; although there were some slight delays, they did a great job of executing that deliverable. All in all, they tackled a huge project, and we credit them for being able to get it done.

After our larger launch, our users have expressed their satisfaction with the platform. They’ve communicated that the new software showcases a night-and-day difference; the solution has a much better look and feel.

How did Xfive perform from a project management standpoint?

Their team was always responsive and willing to go over any developments or issues. They were consistently engaged and always ready to help, which really stood out. The team is very hands-on, and there’s a lot of communication.

What did you find most impressive about them?

They’re willing to work extremely closely with you to iron out all the details of requirements and specifications. The team is diligent in figuring out what’s necessary for executing the project correctly.

On top of being friendly and easy to work with, they really felt like part of our own team. Despite being a remote engagement, their responsiveness made our teams truly connected.

Are there any areas they could improve?

In the beginning, they struggled to appreciate the complexity of our product. We tried to convey that it was a big project, but they underestimated that in the initial stages of our engagement. They realized the true size of the task after launching into development, which necessitated that they familiarize themselves with some insurance knowledge.

One other thing is that they sometimes didn’t ask enough questions about our requirements, which led them astray. They were super responsive about that, though, and were willing to talk about how to move forward.

Do you have any advice for potential customers?

If you’re doing a really large project, make sure that both parties understand the project scope and how it’ll affect the timing of deliverables.

What evidence can you share that demonstrates the impact of the engagement?

It’s been a good partnership; we’re tremendously happy with everything they’ve done for us. We’ve had other people come and try to underbid them, but I won’t consider it. Their ability to be in sync mentally with our team is invaluable. I don’t need to stress about work not being done. I’ve never had to worry about data integrity and security with them. To me, the code works and nothing ever breaks.

If I ever have an issue with session management, I give it to them and they have a fix within days. They’ve been responsive to everything that we’ve asked them to do. They have a good sense of our business on a macro-level—they’ve built an architecture that enables us to scale the business. There’s no issues or complaints with any of that.

When the platform was released in March 2016, we got positive user feedback. Users found the platform easy to use and intuitive. They implemented a bright and energetic design that engaged users with our complex platform. Any improvements our clients give us, Xfive executes flawlessly.

How did Xfive perform from a project management standpoint?

They are fantastic. We use Basecamp and other Atlassian tools. There are Skype calls twice a month, but otherwise, it’s all email and Basecamp. Pawel has been incredibly good at ensuring I don’t need to worry about project management. I give them minimal input; they take control of the projects and run with it. If they have questions, they come back to me to get clarification. They adjust their timetables to make the schedule work for me.

What did you find most impressive about them?

They get me. I don’t need to spend time explaining what’s in my head to them. I’ve worked with enough developers to know the complexities of miscommunication, but I’ve never had that problem with Xfive.

Are there any areas they could improve?

We’ve discussed whether they want to add resources in the United States. They work in Poland, but I’ve asked if they can accommodate a staffer working in the United States. However, they’ve said they would accommodate that in a heartbeat if I asked for it.

Do you have any advice for potential customers?

Their ability to understand what I’m thinking is the biggest differentiator between them and a generic vendor. To build that, there needs to be a high level of comfort in the interview process. Just make sure they’re on the same page as you are during that section.

What evidence can you share that demonstrates the impact of the engagement?

The website was launched in November of last year. Since then, we’ve started a maintenance deal with them. Their team does several web updates for us each month. The team at Xfive delivers high-quality work. I’ve worked with other agencies, and they’re probably my favorite. Everyone says that the platform is clean, user-friendly, and works well.

How did Xfive perform from a project management standpoint?

The team at Xfive is easy to work with. Their team always does work for us as soon as we ask or as quickly as possible. They come up with solutions to any of the problems we face.

What did you find most impressive about them?

I was impressed with their work speed.

Are there any areas they could improve?

I can’t think of anything at the moment.

Do you have any advice for potential customers?

Go for it. They’re really good.

What evidence can you share that demonstrates the impact of the engagement?

They’ve provided excellent, quality work. They only had two months to build the MVP, but they completed it on time despite the pressure. They did an amazing job with that. We have some minor bugs, but we’re definitely pleased with their attentiveness and customer service.

The feedback has been extremely positive. It’s a highly-regulated space, which limits our creativity, but the site does work very well. Sometimes you hire developers for design and engineering, but that’s not what happened.

How did Xfive perform from a project management standpoint?

They were really good. We have not been the easiest client because we’re developing a tech company without having technical backgrounds. They’re patient, but we don’t speak the language. They use Basecamp.

Their team also consists of non-native English speakers, which was a challenge for them. However, they were really good at coming back to us and asking detailed, specific questions to get the information that they need. We’d have phone calls with 3–5 people for the whole team.

What did you find most impressive about them?

I’m most impressed by their willingness to walk through the project with us. With our last developer, communication was disastrous. However, now we know exactly what everybody’s doing. It’s very easy to go back and view the history of the product.

Are there any areas they could improve?

I’d like to have more access to the design portion. That’s a weakness for them.

Do you have any advice for potential customers?

You should engage with them. I’d highly recommend them. You should also have your design in place as it will save money.