What evidence can you share that demonstrates the impact of the engagement?
Xfive has provided all of the surrounding infrastructure that allows us to publish our analytics online. They designed every interaction to be high-performing. This is a national database with hundreds of thousands of legally protected individual records, and it functions in a way that is as user-friendly as an e-commerce site.
We haven’t had any complaints about the ease of use or the stability of the products. I can’t remember a single day when the site has been done inexplicably, or something went completely wrong.
When bugs inevitably occur, they’re fixed promptly, and it never feels like an issue. We’ve decided to keep the UI/UX simple, which means we aren’t in a leader in our space in that regard, but that’s not on Xfive. The core of the product is distributing healthcare analytics, and they’ve created an optimal experience for that.
How did Xfive perform from a project management standpoint?
We follow a structured approach, mainly centered around Jira. It’s an iterative process where we’ll share technical specifications, wireframes, storyboards, use cases, etc. The project management is excellent because of their prompt communication. Xfive accurately translates our descriptions into requirements, and they have the right skill set to implement features within reasonable timelines.
Our project manager runs interference between the developers and us. They handle estimates and allocation, and she’ll let us know what they need. She is the key reason for our satisfaction with the partnership.
What did you find most impressive about them?
This is easily one of the best vendor relationships that we’ve had as a company. I can point to several areas where they stand out. The communication, for example, is excellent. If you send in a question, you’re guaranteed to have a response in the morning. They also know how to execute consistently. Everything is done on time and within the budget.
Interpersonally, they are also outstanding. The team camaraderie between our firms is higher than you might expect. They are sincere, high-integrity individuals, and we enjoy working with them. From an outsider’s perspective, they’d probably look more like full-time team members than an external team.
Are there any areas they could improve?
I’d like to see them expand their UI/UX offering. That’s been a bit of a differentiator in terms of the consumer side of our site. It’s not a deal-breaker for me, but I would love to have them take over every part of the product. That’s the only thing that comes to mind.
Do you have any advice for potential customers?
If you’re looking at a more long term project, Xfive can get the job done.