Xfive

What evidence can you share that demonstrates the impact of the engagement?

My company’s a startup, and we haven’t fully launched yet, so the feedback is fully anecdotal. I’m extremely happy with the platform I have, and our beta users have found the user journeys to be really easy. I’m very happy with the project overall, but there are no metrics I can mention just yet.

How did Xfive perform from a project management standpoint?

I’m pleased with this aspect. We organized weekly calls where the entirety of the project team was present to review the project and discuss all design elements and their implications on the development. Then, we mostly used Slack as a day-to-day channel. 

The team has been really responsive. It may be worth noting that not every team member speaks English perfectly, but they’ve otherwise been really fast and responsive. It was a really good engagement from that point of view.

What did you find most impressive about them?

The thoroughness of their understanding of what I was looking for was impressive. It started at the pitch, and it’s certainly what made the project much easier. The four people that worked on the project were very dedicated. 

I could feel that they knew the work inside and out. They certainly weren’t spread too thin on too many projects, and that positively impacted the overall quality of the deliverable.

Are there any areas they could improve?

They understood perfectly what I was looking for from a web development perspective, but some of the team members waited a bit too long to fully understand the business model. That could’ve helped them in some of the choices they made.  

Do you have any advice for future clients of theirs?

I advise clients to be very specific with their demands because Xfive does take the time to really understand them.

What evidence can you share that demonstrates the impact of the engagement? 

We’re happy with their work as are our partners who are impressed with the designs. The website’s modern and loads fast, so we’re pleased with the backend. Their team developed a system that’s easy for us to maintain, which is important because our organization will maintain the project and update content annually. We’ll launch the website once our team completes additional work.

How did Xfive perform from a project management standpoint?

We have regular communication. Their team was responsive and held meetings during their evening, which we appreciated. In the beginning, there was a slight delay. Once we got on track with consistent meetings, we’ve been consistently happy with the management. They’ve done an excellent job.

What did you find most impressive about them?

We’re extremely impressed with the designs that Xfive created. The look and feel of the website exceeded our expectations. Their team was responsive to our requests for modifications and professionally suggested better designs to achieve our goals. We were happy with our interactions.

Are there any areas they could improve?

Before we held regular calls, there was a delay in communication. That’s a fault of us both.

Do you have any advice for potential customers?

Have constant communication. They’re extremely responsive so a client will feel satisfied if they’re making sure to continually express themselves. Xfive will then iterate to a satisfactory conclusion. Be prepared for the time difference.

What evidence can you share that demonstrates the impact of the engagement? 

Xfive has provided all of the surrounding infrastructure that allows us to publish our analytics online. They designed every interaction to be high-performing. This is a national database with hundreds of thousands of legally protected individual records, and it functions in a way that is as user-friendly as an e-commerce site.

We haven’t had any complaints about the ease of use or the stability of the products. I can’t remember a single day when the site has been done inexplicably, or something went completely wrong.

When bugs inevitably occur, they’re fixed promptly, and it never feels like an issue. We’ve decided to keep the UI/UX simple, which means we aren’t in a leader in our space in that regard, but that’s not on Xfive. The core of the product is distributing healthcare analytics, and they’ve created an optimal experience for that.

How did Xfive perform from a project management standpoint?

We follow a structured approach, mainly centered around Jira. It’s an iterative process where we’ll share technical specifications, wireframes, storyboards, use cases, etc. The project management is excellent because of their prompt communication. Xfive accurately translates our descriptions into requirements, and they have the right skill set to implement features within reasonable timelines.

Our project manager runs interference between the developers and us. They handle estimates and allocation, and she’ll let us know what they need. She is the key reason for our satisfaction with the partnership.

What did you find most impressive about them?

This is easily one of the best vendor relationships that we’ve had as a company. I can point to several areas where they stand out. The communication, for example, is excellent. If you send in a question, you’re guaranteed to have a response in the morning. They also know how to execute consistently. Everything is done on time and within the budget.

Interpersonally, they are also outstanding. The team camaraderie between our firms is higher than you might expect. They are sincere, high-integrity individuals, and we enjoy working with them. From an outsider’s perspective, they’d probably look more like full-time team members than an external team.

Are there any areas they could improve?

I’d like to see them expand their UI/UX offering. That’s been a bit of a differentiator in terms of the consumer side of our site. It’s not a deal-breaker for me, but I would love to have them take over every part of the product. That’s the only thing that comes to mind.

Do you have any advice for potential customers?

If you’re looking at a more long term project, Xfive can get the job done.