What evidence can you share that demonstrates the impact of the engagement?
Before Xfive, it took us between eight months to a year to finish a site. Now, we can launch a complex website within three weeks to three months. That’s a huge improvement, and it allows us to bring in a lot more clients and revenue.
How did Xfive perform from a project management standpoint?
Our project manager is phenomenal. She explains every detail of the project from the beginning and is available for calls whenever we need her; in fact, she often suggests them herself. That’s quite unlike other overseas dev partners we’ve had who were impossible to get a hold of.
Our work is highly customized, so it’s essential that we have open communication with our dev partner, and their project management style allows for that to happen. Our plan with them gives us a certain number of hours each month that can roll over, if needed, so we can have the help we need during busier times without paying extra.
They use Basecamp for day-to-day communication, but they’re also accessible via phone or even Skype. Their process is highly streamlined and organized, and they immediately fix any problems or delays that may arise. Their excellent project management is one of the reasons we’ve stuck with them for so long.
What did you find most impressive about them?
Because of Xfive’s rapid and high-quality work, we’re able to bring in more business and keep our current clients happy. They’ve helped take our small design studio to a whole new level, and our clients are so satisfied that they keep coming back and referring us.
They often do more work than what they were hired for because they want to create exceptional products. They make everything look so simple, but it’s due to their high-level of expertise and technical knowledge. As we grow and consider new lines of service, we know Xfive is a professional and competent partner we can rely on.
For example, a while back we partnered with a local dev firm that did not deliver. They were impossible to meet with, and they constantly missed deadlines. Finally, we asked Xfive to finish the project, and they were more than happy to, saving us hundreds of thousands of dollars and helping us retain the client. They’ve more than exceeded my expectations.
Are there any areas they could improve?
I would love if they had a physical team here or if we could just have in-person contact with them at least once a year.
Advice for potential customers?
Look at Xfive as a long-term partner because that’s what they’re structured to provide best. You can use them for one-time projects, but an extended engagement will help you get the most out of your relationship.