What evidence can you share that demonstrates the impact of the engagement?
They've already delivered quite a few websites for multiple schools. The partnership is ongoing because we're growing the company and have a constant need to keep the websites updated as new schools come up.
The sites reflect the team’s phenomenal ideas. They’ve boosted our appeal and a lot of parents love that they can take care of all their needs through the site, as well as get daily updates. The app works on a range of mobile devices while the well-designed website speaks to our commitment to quality education. As a result, we can sell the school much more easily. And now that we’re streamlined internally, the business is saving money in staffing and our operations are much lighter.
How did Dedicated Developers perform from a project management standpoint?
They use Teamwork, which makes our life much easier. We can see with complete visibility how the team tracks work and invests time into each activity. We send direct messages via the dashboard to the design team or development team, which eliminates lengthy email changes. The project manager has a progress calls on either a weekly or biweekly basis.
What did you find most impressive about them?
Although they don't specialize in website content, we needed some help with content development because we could only write so much. Out of the blue, they offered to have their experienced in-house content writer help us, even though that isn’t something they offer to clients. Having everything done under one roof makes our life so much easier because we're so busy.
The team’s blueprints enabled us to see their commitment while investing a minimal level of time. They went to great depths to create the blueprint and that deliverable was a game-changer for us. Overall, it's been a pleasant experience from communication, project management, design, and development perspectives. Our previous vendor didn’t handle project management as well.
Are there any areas they could improve?
It would be good if they offered more services such as content marketing and social media marketing. I know they do those on an as-needed basis because it isn’t their main area.
Do you have any advice for potential customers?
Prospective clients should request a blueprint because it shows how thorough the UI/UX designs are. The team is great at putting ideas to paper and documenting the process. The documentation gave us a sense of who they are. What’s more, they ask a lot of questions and give advice about which technologies to use. The company’s executive managers are also developers and they leverage that expertise in their suggestions.
Dedicated Developers exceeded expectations and completed the deliverables on time. The workflow was smooth and their team responded in a timely manner. Despite some time difference issues, their customer intake process was particularly robust.