Light IT Global

BACKGROUND

Please describe your company and position.

I am the CIO of DBB Software

Describe what your company does in a single sentence.

International AI/ML-based software provider for digital sales training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Develop a custom web platform that allows sales representatives to refine their skills using an intelligent voice chatbot.
• Create user-friendly UI/UX that makes it easy for new users to operate within the platform
• Safeguard flawless voice recognition and audio stream processing
• Provide functionality for one-on-one training calls and group calls

SOLUTION

How did you find Light IT Global?

Online Search

Why did you select Light IT Global over others?

Good value for cost

How many teammates from Light IT Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Light IT Global developed the platform we are currently offering our clients from scratch. They created a custom ML-based system for seamless conversation analysis (giving proper answers to questions provided by a human sales rep) and modified ML libraries like ChatterBot for each new bot to reproduce a unique conversation/scenario. They also made it possible for the users to create an unlimited number of training bots and ensured each training call is recorded for review and future reference.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Upon the launch of an MVP, sales increased by 47%.
2. The introduction of voice-based training helped us boost customer retention by 40%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We appreciated the openness and availability of Light IT Global’s team. Every step of the cooperation was clear, transparent, and pre-discussed with us. The online meetings were held when it was comfortable for us. All the agreed timelines were followed religiously, and all the documentation was kept as it should. Then, it was transferred to us once the project was over.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Light IT Global is a team of creative and skilled professionals who do not back out of a challenge. They always offered multiple solutions for each technical problem during the project and let us choose which one we deemed the best. There never was an unresolvable issue with them; Light IT Global always found a way to make things work.

Are there any areas for improvement or something Light IT Global could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of ReMinded

Describe what your company does in a single sentence.

Setting a new standard for mental health assessment through a novel, non-invasive device detecting saliva biomarkers and cardiovascular fitness tied to stress and cognitive function with AI data analysis and new biosensor technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Map out a high-level plan for the MVP of our SW component
• Work with a highly skilled company who understands the complexity of software development within healthcare
• Get a good overview of the regulatory and privacy aspect of software development

SOLUTION

How did you find Light IT Global?

Met at a conference

Why did you select Light IT Global over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was structured as an initial phase of SW development in form of a Discovery Phase aimed at defining project goals, analyzing challenges, and informing project strategy for ReMinded's MedTech devices software component. Expected efforts were outlined for Business Analysis, UI/UX Design, Software Architecture, and Project Management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Overall I was highly impressed by the level of communication, clarity on explanations and ability to meet the expectations for our needs in terms of features. We had a clear project goal and scope definition which was met as expected. 

Light IT's effectiveness of risk identification by the number of potential risks identified and the development of corresponding mitigation strategies were also eye-opening for us in terms of us being exposed to new things that we didn't even consider in the first place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team's assessment of information gathering was efficient and effective. I must also specifically highlight the quality of the Project Manager, one of the best I've seen in terms of assessing the comprehensiveness and relevance of gathered data, aiming for a high percentage of key insights derived. All timelines and the budget estimation were also met. My expectations was highly exceeded overall.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to explain complex processes in a comprehensible manner, particularly when me and my Co-Founder have had little understanding of the requirements of SW development prior to this startup, has been truly great. Additionally, their adeptness in fostering a friendly and supportive collaboration has greatly contributed to our confidence and success in navigating the intricacies of the project.

Their depth of knowledge and experience provided invaluable insights, allowing us to make informed decisions and navigate potential challenges with confidence.

Are there any areas for improvement or something Light IT Global could have done differently?

Nope, not to my knowledge. Their seamless execution of the project reflects their commitment to excellence and professionalism within the healthcare industry. From the outset, they demonstrated a deep understanding of our needs and translated them into actionable solutions with precision and efficiency.

BACKGROUND

Please describe your company and position.

I am the CEO of PioGroup

Describe what your company does in a single sentence.

PioGroup Software is a company with a primary focus on EdTech solutions & particularly building custom LMS, SCORM, pre-built solutions, custom modules, instructional design, 3rd party integrations, and mobile apps.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• LMS web development

SOLUTION

How did you find Light IT Global?

• Online Search
• Networking

Why did you select Light IT Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2019, we presented the MVP of our product, and in 2020, we fully launched the platform. As we started to accumulate a customer base, it became clear that our product required some major revamping. We presented the new and improved platform in 2022, and we invited Light IT Global to work on it.

The big challenge was to make our platform flexible and customizable. Also, to create a single knowledgebase of all available training materials in the company and integrate it with existing HR tools and other systems. Now the system can be integrated with many third-party tools and platforms to provide a complete experience for all participants in the learning process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We finally got a fully functioning product offering a "price/quality" ratio that is perfect for the audience and that is ready to compete in a modern LMS solutions market. This allowed us to further invest in the growth of our product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is a good team. We are developers ourselves, and we know what good and bad management can look like, so we can safely say that Light IT Global works quite well. The developers' qualifications corresponded to the stated ones; we had stable contact with all of them; if something went off schedule, it was communicated to us. In other words, there were no "surprises" in the work; we received the pre-discussed amount of work on time, and the cooperation process was transparent at all times.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We would note stability, predictability, and quality.

Are there any areas for improvement or something Light IT Global could have done differently?

idk. We got what we ordered, we didn't have any problems. The development process went the way it should have

BACKGROUND

Please describe your company and position.

 I am the Founder of a software company 

Describe what your company does in a single sentence.

Our platforms lets you engage hybrid audiences through live polling, emojis, open-ended questions, word clouds, and combine with your existing content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• UI/UX Design
• Product Development
• DevSecOps

SOLUTION

How did you find Light IT Global?

Online Search

Why did you select Light IT Global over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Light IT Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full-scope development of a SaaS web application. I came in with Wireframes and early specifications and worked with the business analyst, ui/ux designer, and PM to iterate through detailed specifications for the development team. We built an MVP, beta, and production environments from these detailed designs while iterating rapidly based on user feedback and technology evolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of a functional and user-friendly platform that meets users' needs and can be brought to market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was great to work with, they were flexible, adaptable, quick, and professional. Over time I got to know the team well and they consistently delivered throughout the project and helped shape our platform with creative and impactful feedback along the way. I highly recommend Light IT Global to anyone looking to build a SaaS product with a professional and reliable outsourced team.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to work through concepts, provide good ideas and input, and be flexible in adapting to new and rapidly evolving requirements. They were also extremely responsive and worked through weekends and night on critical items and real time bug fixes as required to meet customer needs.

Are there any areas for improvement or something Light IT Global could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Partnerships of Fuelfinance

Describe what your company does in a single sentence.

Cloud-based financial department

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Light IT Global?


Software dev & API integrations for Hardware startup

SOLUTION

How did you find Light IT Global?

Referral

Why did you select Light IT Global over others?

• High ratings
• Good value for cost

What was the scope of Light IT Global's involvement?


Our project is a financial platform for a startup that produces world-famous smart devices for dogs and cats that allow owners to interact with their pets using smartphones.


We covered a wide range of features in this project: profit and loss statement; cash flow; balance sheet; forecasting; unit economics; dashboard.


We had a big task to collect financial and statistical information from our customer, and for this purpose, we had to develop a digital tool that will perform interactions with almost a dozen services.


To do this, we expanded our team with the help of Light IT Global.

What was the team composition?


2-5

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?


One of the most impressive results that our customer got from working with Fuelfinance is going from financial losses to making profits. Thanks to the solid financial system, the executive team was able to spot problems and fix them quickly. This also made the decision-making process better, based on reliable data and real-time metrics.

How did their team perform from a project management standpoint?


They are a good team, competent and responsible.


They were a good fit for our processes, delivering tasks according to the estimates and the required quality.


What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive about this company?


Since they joined our team, we can only evaluate the quality of the developers, not the company.


However, we can say that the hiring and negotiation process was quick and productive.

Are there any areas for improvement?


Perhaps this is not the case here.


We received the service we expected and paid for.

BACKGROUND

Please describe your company and position.

I am the Marketing analyst of HURMA

Describe what your company does in a single sentence.

HURMA is an international technology company. We are developing an HRM software of the same name that combines all HR, recruiting, and OKR processes in one system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Web Dev of HRM system
• Web Dev of OKR system

SOLUTION

How did you find Light IT Global?

Online Search

Why did you select Light IT Global over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Light IT Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our product is constantly evolving and being actively updated with new features. At the time, we were working on such features as: OKR system Staff performance assessment Automation of HR requests We also added several new integrations with third-party services.

Our system can be divided into parts that are conditionally independent of each other, so we had the opportunity to almost completely outsource some of the work to Light IT Global. They employed 3 Python developers, 2 React developers, a QA engineer and a PM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main result is definitely the expansion of the functionality of our platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met the deadlines they announced at the evaluation stage. Sometimes our predictions did not coincide with their assessment after the estimate, but in the end, we found a common ground and agreed with their planning. They not only accepted our requests but actively warned us about the problems and risks they saw on their side.

Our requests were fully formed, but the Light IT Global’s team gave us advice from their experience, and several times it was really helpful and saved us from unnecessary problems.

What was your primary form of communication with Light IT Global?

Virtual Meeting

What did you find most impressive or unique about this company?

I was pleasantly surprised that they don't do the job without understanding it. It seemed to us that this is an experienced team that not only writes code but also understands the possible risks, and sees the advantages and disadvantages of the decisions that are being made. In addition, we received a proven and working product without unnecessary unforeseen problems

Are there any areas for improvement or something Light IT Global could have done differently?

From the client's point of view, it would be great to get everything done faster and cheaper. From a pragmatic point of view, we got the result we wanted, within the timeframe we expected and for the money we agreed upon, so if there are any difficulties, we are not the people who faced them

BACKGROUND

Please describe your company and position.

I am the Site Lead of PSInteractive LTD

Describe what your company does in a single sentence.

PSInteractive is focused on providing innovative digital entertainment solutions for partners operating in the Digital Media Market in the DACH region in Europe. The products we are working on affect the lives of millions and combine bleeding-edge digital approaches with the proven media proficiency of our partners from ProSiebenSat.1. 

Our expertise lies in web and mobile development, combining solutions for live video streaming, video content distribution, unique user interactions, CMS, authentication services, and many more. We are competing with well-known and established digital platforms on the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

We were looking for software development experts with a lot of experience, an agile mindset, and great communication skills.

SOLUTION

How did you find Light IT Global?

• Online Search
• Referral

Why did you select Light IT Global over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For more than two years now, we have worked with experts from Litht IT on various projects in the media domain. The project that stands out is a white-label solution for publishing content, which is used to publish several products, particularly one of the biggest sports-related sites in the DACH region.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliverables, no matter whether we are considering administration, communications, or code, are always on time, with the expected quality and regarding the process established in the beginning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

People engaged in our projects deliver with our engineers, upholding the coding standards and quality. Those people are part of our daily communication and team lives, supporting agile principles and keeping our company culture in mind.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They stand out with their dedication to understanding our needs and striving to figure out the solution together. The company representative showed great care in our conversations, going the extra mile to find what we were looking for and providing a solution that fit our budget and needs. 

Efficient communication in time, great candidates for us to choose from, giving feedback and looking for one from us and aligning and compiling with our requirements and processes. Working with Light IT is easy, motivating, and gratifying.

Are there any areas for improvement or something Light IT Global could have done differently?

We didn't come across any areas in our joint venture where we needed to communicate an improvement.

BACKGROUND

Introduce your business and what you do there.

I’m the former director of engineering for a learning platform that teaches programming and robotics to kids.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Light IT Global?

We needed to evolve and maintain our existing web platform and develop a new application.

SOLUTION

What was the scope of their involvement?

Light IT Global provided us with full stack engineering services. They were primarily responsible for maintaining our existing web platform to ensure it ran 24/7 and fixing any bugs. The team also helped us develop various new features using Python, Angular, and PostgreSQL. Additionally, they used Linux to deploy the features they built. 

Furthermore, the Light IT Global team developed an Android app to help mentors manage the day-to-day operations of their classes. They used Java and Jenkins to build the app, which features an admin interface that enables permitted users to edit content. The team also helped us build and maintain an Eclipse plug-in, so we could teach kids programming skills through LEGO® MINDSTORMS®. 

What is the team composition?

We worked with one full stack engineer from Light IT Global. 

How did you come to work with Light IT Global?

Light IT Global was already working with our company when I joined. I believe we found them on Upwork and decided to move forward because they had competitive pricing and strong development expertise.

How much have you invested with them?

We paid them $30–$45 per hour.

What is the status of this engagement?

We worked together from January 2017–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Light IT Global was a good partner who exceeded our expectations; I would recommend their services to anyone. They provided capable, technically skilled engineers who delivered on our asks.

How did Light IT Global perform from a project management standpoint?

I managed the project alongside Light IT Global, and the team was very professional and timely. They were responsive to feedback and eager to overcome any issues we encountered. Working with them was easy. For example, when they replaced one of the team members with a junior engineer, the new teammate did a good job integrating into our existing workflow quickly. We used Slack to communicate and GitHub to manage tasks.

What did you find most impressive about them?

I was impressed with the quality and proactivity of their engineers. They went above and beyond the requirements to deliver the best possible work, which was nice.

Are there any areas they could improve?

Our relationship was very straightforward, but they could have been more communicative. 

Do you have any advice for potential customers?

Light IT Global is a competitive partner who will work hard to deliver what you ask for. If you want to build a team from the ground up, I recommend strategizing ahead of time, so you can go to them with concrete requirements.

BACKGROUND

Please describe your company and your position there.

We are a software development company, we are also expanding the team, so we help CxO technology companies around the world to access the most talented software engineers from Ukraine and Poland, developing software solutions for large enterprises, new ventures, and NGOs in the most risk-proof and cost-effective way possible.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Light IT Global, and what were your goals?

Our client is a startup operating in the healthcare industry, and their request was to develop an AI-based health-tracking app with a focus on mental health. Our workload and plans were developed in such a way that it was optimal to divide the project into several parts and give one of those to a third-party team. We chose Light IT Global as an iOS development contractor.

SOLUTION

How did you select this vendor and what were the deciding factors?

At that time, we already had experience working with Light IT Global. However, it worked the other way around as we helped them with their project. Our partner network includes not only Light IT Global, so for some time, we were evaluating different options. The project was NDA-protected.

We could not talk to candidates about specific requests, and we paid attention to experience in implementing similar tasks. Keeping in mind experience, reputation, prices, desire to develop healthcare solutions, and our own impression of cooperation, we chose Light IT Global.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our customer understood very clearly what business functions should be implemented. The only issue was the technical implementation. The designs were dictated by the strategic vision of the brand book and were carried out on the customer's side. Light IT Global was involved when the work was cut into directions. We gave them full IOS direction, got their AI engineer on our side, and proceeded to the estimation phase.

The tasks were defined and set up by Light IT Global’s team. We stayed in touch and controlled the progress on the road map. The main tool for iOS development was Swift, AI functionality was implemented in Python.

How many resources from the vendor's team worked with you, and what were their positions?

When it comes to iOS development, the core of the team consisted of 3 people: a PM, a QA engineer, and an iOS Developer. Due to the circumstances, two more people were added to the team, but that was an exception. To help us implement AI functionality, we invited one of our senior Python developers to join the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Together, we managed to create a product helping to improve the psychological health of the users. The solution monitors the mood and helps to develop healthy habits. It has soothing sounds and binaural beats to help you sleep better, personalized meditations, mood-tracking tools, and a feature allowing a user to write short daily reflections.

Describe their project management style, including communication tools and timeliness.

We really appreciate the openness. We could see their tasks in Jira, and we had access to the product during development. Communication with any of the employees took place in Slack. We always understood what was happening, and that was very helpful.

What did you find most impressive or unique about this company?

Again, I would mention transparency and reliability. It allowed us to always keep in check and see the future of the project for which we are responsible to the customer. I was also pleased with their healthcare expertise. It’s sad to talk about this, but this team completed the tasks despite the Russian Invasion. It didn’t affect our communication and the final result. How can this not be impressive?

Are there any areas for improvement or something they could have done differently?

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