ISKPRO Inc.

BACKGROUND

Please describe your company and position.

I am the President & CEO of Nero Digital Design

Describe what your company does in a single sentence.

Nero is an at-your-service branding and digital marketing company based in Roanoke, VA. We help your Brand stand out while driving growth that impacts your bottom line.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISKPRO Inc. to accomplish?

• Development
• Design
• Project Management

SOLUTION

How did you find ISKPRO Inc.?

Cold Outreach

Why did you select ISKPRO Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from ISKPRO Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our ongoing partnership with ISKPRO as our Web Development Partner has consistently proven to be a valuable asset to our business. ISKPRO stands out for its exceptional quality in web design, development, and customer service, far surpassing any other company we have collaborated with in the past.

Their expertise spans a broad range of services, including developing high-performing Shopify e-commerce websites and custom WordPress websites tailored to our specific needs. ISKPRO’s meticulous approach ensures each project is delivered with flawless functionality, visual appeal, and user experience.

Key deliverables from our collaboration include:

Custom Shopify e-commerce websites: Fully optimized for performance, these sites support seamless product management, integrated payment solutions, and an intuitive user interface to enhance the online shopping experience.
Bespoke WordPress websites: Designed with precision, they include custom functionality and integrations, making them scalable and adaptable to our unique business goals.
Ongoing support and maintenance: ISKPRO provides exceptional customer service, offering timely updates, troubleshooting, and proactive enhancements to ensure all websites continue to perform at peak levels.
Every project ISKPRO delivers is characterized by their commitment to excellence and attention to detail, which ensures they consistently exceed our expectations. Their ability to align with our vision and translate it into high-quality web solutions makes them an invaluable partner in our success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SKPRO's expertise delivered measurable outcomes that significantly advanced our digital presence. Their Shopify e-commerce websites improved online sales with optimized functionality and seamless user experiences, while the custom WordPress websites enhanced site engagement and scalability. These projects resulted in faster site performance, increased user retention, and streamlined content management processes. ISKPRO's proactive support and attention to detail ensured consistent success across every deliverable, making a lasting impact on our business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ISKPRO's Project management is great. They map out the project, track progress, and ensure everything is delivered on time and meets our needs. 

What was your primary form of communication with ISKPRO Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

ISKPRO Inc. can deliver fast while still retaining a very high quality of work. 

Are there any areas for improvement or something ISKPRO Inc. could have done differently?

No Improvements. ISKPRO is a loyal Design & Development partner. 

BACKGROUND

Please describe your company and position.

I am the President of Final Wishes Advisors

Describe what your company does in a single sentence.

Life Insurance Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISKPRO Inc. to accomplish?

• Give our website a complete face lift
• Optimize SEO
• Give visitors a new and modern experience when visiting our site

SOLUTION

How did you find ISKPRO Inc.?

Email received
Why did you select ISKPRO Inc. over others?

• Pricing fit our budget
• Good value for cost
• I liked how ISK Pros website appeared. It gave that new and modern look we have been looking for

How many teammates from ISKPRO Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ISK was awarded the project of rebuilding FinalWishesAdvisors.com website. Primary goals were to give the user a fun, unique and modern experience that separates itself from all the other typical life insurance websites. Website to result in 1 of 3 call to actions:

1. Apply for a life insurance policy directly from the website 
2. Schedule an appointment directly from the website 
3. Call our company. 

Secondary goals was to optimize SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ISK delivered exactly what we were looking for. The level of communication was immediate, consistent, but most important, they collaborated with us and took our feedback into consideration, as we did theirs. Our teams worked flawlessly together and I believe the results speak for themselves.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At the end of the day, ISK took into consideration our wants, needs and concerns. Throughout the process their was a lot of give and take on both ends but they were extremely easy to work with and accommodating. Even when advised against it, ISK allowed us to make all final decisions after expressing any concerns or strong suggestions. One word that summarizes who ISK is: Professionals

What was your primary form of communication with ISKPRO Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their communication skills and ability to honor and apply all requests

Are there any areas for improvement or something ISKPRO Inc. could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Partner of SoWhat

Describe what your company does in a single sentence.

SoWhat is a brand strategy and design agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISKPRO Inc. to accomplish?

• "Reskin" one of our client's WordPress site

SOLUTION

How did you find ISKPRO Inc.?

Linkedin

Why did you select ISKPRO Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted ISK to "reskin" our client's WordPress site. First of all, due to circumstances beyond our control, Brad and the ISK team were delayed in our start date by several months. ISK was very flexible with this which was a big relief for us. Secondly, this was the first time our client team had done a project like this and were very detailed oriented with a lot of loose ends that none of us were aware of going into the project.

Brad and team were very patient and understanding throughout the process. And lastly, the final push happened over a weekend which ISK delivered on without any pushback. Our client is very happy with the work which makes us very happy. We will definitely work with Brad and the ISK team again.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was on time and within budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brad and the team were very responsive and great communicators when we had direct contact with our clients.

What was your primary form of communication with ISKPRO Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Very high value for the cost and quality of the work.

Are there any areas for improvement or something ISKPRO Inc. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Engineering Manager/Lead Inspector of Aspire Property Inspection

Describe what your company does in a single sentence.

We are an environmental engineering company that performs testing and inspection in homes and commercial buildings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISKPRO Inc. to accomplish?

• Increase accuracy in photos taken at inspections and them getting to the correct place in the report.
• Make it easier to train new employees.
• First step in automating the report writing process.

SOLUTION

How did you find ISKPRO Inc.?

Referral

Why did you select ISKPRO Inc. over others?

• High ratings
• Pricing first our budget

What was the size of ISKPRO Inc.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a camera app that gives custom labels to the photos that correspond with the labels in our report system and upload the app to the google play store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The app worked correctly
• The app doesn't have bugs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The progress of the app was slowed more by my response times, so on their end they were very responsive and made the process smooth.

What was your primary form of communication with ISKPRO Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

They very quickly had solutions to issues that came up and were open to feedback along the way. Since this was the first app I have created, I was also happy with the help they provided to help me understand how to make it work.

Are there any areas for improvement or something ISKPRO Inc. could have done differently?

I would have liked a couple of web meetings to get milestone feedback, but this app was so simple it was not completely necessary.

BACKGROUND

Please describe your company and your position there.

I'm the founder and CEO of a specialty foods brands. We were looking to refresh and modernize our website to correspond with our increase in ecommerce sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ISKPRO Inc., and what were your goals?

Our website was developed from a very basic Shopify template. We were hoping to give the website a more elevated look and feel, update graphics and color scheme, and increase educational flow.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to ISKPRO through a local design firm we have consulted with. After my initial phone call with Alex, I believed that they were able to deliver more than what I was looking for within my budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We began by working on the foundation of the homepage. I was able to give examples of some of the styles and design I was drawn to on other websites. I also listed the key elements by priority that I wanted included. The team and I went back and forth multiple times in order to perfect the homepage before moving onto the inner pages.

How many people from the vendor's team worked with you, and what were their positions?

I worked with multiple project managers, unfortunately due to covid outbreaks within their team, who were my primary points of contact. I did not work with the design team directly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had increased clickthroughs on inner pages from the home page and longer lengths of time users have stayed on the site, which we interpret as users being more engaged in the new look of the information presented on the site.

Describe their project management style, including communication tools and timeliness.

We communicated best through concise, bulleted emails. It was a large amount of information to be passed back and forth, so it was important to keep the points as clear as possible. The turnaround time was usually within a week between milestone goals.

What did you find most impressive or unique about this company?

They were very generous with creating customized graphics and code to make our website stand out. The team was very helpful and clear at all steps.

Are there any areas for improvement or something they could have done differently?

I think this was an extremely difficult time operating during a pandemic and I think they did their best.

BACKGROUND

Introduce your business and what you do there.

I am the VP of marketing at Boostability, an SEO company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISKPRO Inc?

We wanted to relaunch our corporate website. My team designed the entire thing in-house, everything from the copy to the visual design. However, we needed help developing the site.

SOLUTION

What was the scope of their involvement?

ISKPRO Inc developed our WordPress website for us. The project was split up into phases. Their team worked in HTML to build the site, incorporating our designs. They would create a staging environment, which we would then provide feedback on. Once the iteration was correct, we would test it and push it live. 

What is the team composition?

We worked with five members of their team and had a point person who managed our account.

How did you come to work with ISKPRO Inc?

ISKPRO Inc was recommended to us by people within the industry who had a good experience working with them. They had good pricing and were able to work within our timeline. A lot of dev shops wanted to do all of the designs in-house, but ISKPRO Inc was flexible with us. 

How much have you invested with them?

We have invested about $10,000–$20,000.

What is the status of this engagement?

Our engagement ran from May 2020–January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website is fantastic, we love it. They did an amazing job. ISKPRO Inc understood and listened to our vision. They really delivered.

I highly recommend working with them. There was no drama, they were always on the ball. For example, one of their developers got COVID and they immediately found another developer to cover his work. To me, that showed their commitment to customer service, especially during such extreme times. 

How did ISKPRO Inc perform from a project management standpoint?

We had a project manager who handled the bulk of the load and kept things moving at the right cadence. Our teams used Slack to collaborate, which was great because it allowed for open communication at all times. We also held weekly meetings.

What did you find most impressive about them?

ISKPRO Inc delivers quality results for an affordable price. I never felt like I was being cheated or taken advantage of. They are a very solid, reliable, agency. 

Are there any areas they could improve?

Most of the developers are based in India, so sometimes there would be a bit of a time delay. Our project manager would have to be up at really odd hours. That was the only drawback, but besides that, everything was great. 

Do you have any advice for potential customers?

Have your projects clearly defined and, once they deliver the work, check over it and give them feedback. They are very good at listening to our feedback and adjusting things as necessary. Be an involved partner to get the best results.

BACKGROUND

Please describe your company and your position there.

Our company is the largest white-label SEO company in the world. We've partnered with some of the most well-known marketing companies to serve small businesses, operating in many countries, with more languages supported than any other business of our kind. During this project, I served as the Project Manager of our Marketing Team, in charge of our largest initiatives, including the new website launch that ISK helped us with.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ISKPRO Inc., and what were your goals?

Our goal was to build a brand representation online that truly represents the growth that our company has experienced as it is today. We needed a website built with the latest standards in web technology and one that has all the functionality needed to support our Sales Team, Customer Service Reps, as well as our partners and customers. ISKPro helped us with the brainstorming, planning, web development, QA, and launch. They were with us every step of the way and were even flexible with our needs during the pandemic and shutdown.

SOLUTION

How did you select ISKPRO Inc. and what were the deciding factors?

Before this project, we researched probably 20 other companies before making a final decision. I discovered ISK through a solid recommendation from a colleague. We selected ISKPro because of their initial transparency in their capabilities and the quality of their ideas as well as their flexible pricing structure which allowed me to plan the project around our budget restrictions. It was apparent to me that they were very capable and had a proven track record with other businesses to show for it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

ISKPro worked within a WordPress CMS using various technologies including PHP, CSS, HTML, and JS. They created robust contact forms for various types of users and customer-types, created unique visual animations, and user-specific experiences for different audiences that we identified during planning. They also implemented a live chat system, dynamic phone number displays, Lottie animations, and external platform integrations, all backed by solid analytics tracking and reporting throughout.

How many people from the vendor's team worked with you, and what were their positions?

I would say there were probably 6-8 people that worked on our project which included project managers, tech leads, account managers, developers, QA personnel, and web designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch a website during a difficult time in our economy which seemed insurmountable at the time. We've seen a lift in our overall traffic and conversion rates as well as more robust data for us to continue optimizing our website moving forward. We've also received hundreds of compliments from our employees and external partners about our new website.

Describe their project management style, including communication tools and timelines.

Their style was very flexible but transparent with what they were able to do and what did not seem like a good idea coming from our team. They functioned both as a trusted advisor as well as a hard-working dev-house that did their best to action our ideas and objectives. We held regular meetings and opened-up regular communication channels in Slack and email to be constantly connected with their progress.

What did you find most impressive or unique about this company?

I think that their overall flexibility was something that was refreshing from a company like this. Sometimes, dev companies are very strict with certain timelines, cost estimates, and requirements. They quickly understood that we were working under very unique predicaments with a clear budget and they created a project that met our needs while giving us wiggle room if our plans somehow needed to adjust.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Principal Advisor of ClearPoint Business Advising LLC

Describe what your company does in a single sentence.

Small business advisor, consultant and leadership coach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISKPRO Inc. to accomplish?

• Website rebuild

SOLUTION

How did you find ISKPRO Inc.?

sales representative

Why did you select ISKPRO Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

ISKPro designed and developed WordPress website for my business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website build within budget and scope requirements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The ISKPro team was great to work with. They provided many good recommendations one design and utility and also worked to accommodate my requests and suggestions. They were very timely and responsive.

What was your primary form of communication with ISKPRO Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The responsive and timeliness on the project, as well as the great design.

Are there any areas for improvement or something ISKPRO Inc. could have done differently?

They were great in every way.

BACKGROUND

Please describe your company and position.

I am a department director at an advertising & marketing company

Describe what your company does in a single sentence.

Brand Marketing and Design Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISKPRO Inc. to accomplish?

• Custom Website Buildout
• Shopify Fixes
• Theme Edits

SOLUTION

How did you find ISKPRO Inc.?

Referral

Why did you select ISKPRO Inc. over others?

• Great culture fit
• Referred to me

How many teammates from ISKPRO Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired ISK to design a custom Wordpress website for our agency, as well as tweaks with other client websites (on Shopify, Wordpress, etc.).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They did a great job staying on task, communicating via Slack and Zoom, meeting timelines, staying within budget, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very timely and responsive!

What was your primary form of communication with ISKPRO Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by the communication and understanding they provided.

Are there any areas for improvement or something ISKPRO Inc. could have done differently?

Not really. We enjoy working with Sam