What evidence can you share that demonstrates the impact of the engagement?
They’ve done a fantastic job and are extremely easy to work with. We were able to achieve what we wanted in terms of having a wonderful, user-friendly, customer-facing tool. Lounge Lizard was able to deliver what we wanted by working with our internal marketing team.
We’ve received a lot of positive feedback about the tool from our customers. Overall, the app is easy and simple, yet advanced. They are a creative team and delivered a product that has impacted our business positively.
How did Lounge Lizard perform from a project management standpoint?
They deliver on their commitment and milestones. If they see any roadblocks, they proactively engage with us to work through issues and keep the project on track. They respond very quickly, usually within the same day or a few hours. Lounge Lizard is approachable, reachable, flexible, and supportive.
What did you find most impressive about them?
They are an impressive combination of technical ability, branding capability and genuinely easy to do business with. Initially, we were impressed by the “wow-factor” that they exhibited. As I mentioned earlier, their proposal document showed their branding capabilities. They’re a very capable company and continue to work with us as a partner.
Lounge Lizard has also been honest and upfront about what capabilities they do and don’t have. When they don’t know something, they’ve been willing to learn those skills without charging us for that extra time. Overall, we have a good relationship that allows profitability for both parties.
Are there any areas they could improve?
From a project management perspective, they work in a pseudo agile format. They work on elements that they can move forward with, and if there’s a bottleneck, they often push that to us for guidance, which we like.
However, there was a bit of a learning curve for us on this method and on this complex of a commercial scope. So, we would’ve liked to have gained a little more knowledge from them about how the process works before we jumped into the details.
Nevertheless, the team was flexible and supportive enough to work with us on tackling those technical challenges. Overall, we’ve had a great experience.
Do you have any advice for potential customers?
When we asked them to teach us something, they were more than happy to do that. When we asked them questions, they gave us all of the options and their recommendations. So, don’t hesitate to ask Lounge Lizard questions early and often.